Total 105,887 Full-time job vacancies in d21 upper bukit timah clementi park ulu pandan

Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

Based in Singapore, this Senior Engineer, Data role reports into Engineering Manager and will play a critical role in building the pioneer Data Engineering Team at Viki!

About the Data Engineering Team

Viki is establishing a Data Engineering team from the ground up, for the purpose of addressing the business’s growing data needs. This team is going to be responsible for designing and implementing a data architecture that is able to provide reliable data systems and clean data for various stakeholders across Viki including but not limited to

• Data Analysts who need to spend a lot of time finding insights from the data, build reports to track business performance against OKRs,
• Product Managers who need to understand our customers’ behaviors, their journey on our platform, understand customer funnels,
• Marketing teams to be able to build customer segments for marketing campaigns,
• Content Operations to track the performance of our shows across various markets and customer segments,
• CRM team to understand our customer and manage our relationships with them, and so on

Building this overall data architecture includes designing and building the ingestion systems for different data formats (files, databases, events), designing processing pipelines that can scale with data volume, data management strategies (Data Lake, Data Warehouse) that’s optimal for long term storage, queries for reporting / visualization, building APIs as well as ML models on top of and data sharing with third-party applications for both batch and streaming data. While doing so, set up proper data governance practices and policies for data retention, compliance, PII handling, GDPR/PDPA/CCPA handling, among other things.

In addition to this, in the longer term, the team is expected to build abstractions and data models that can enable future needs with building systems for content recommendations, search recommendations, building as well as operationalizing machine learning models for subtitle translations, recommendations, churn prediction and so on.

Key Responsibilities:

• Translating the pipelines into reusable and scalable data pipelines and frameworks for ingestion, processing, storage and consumption
• Perform root cause analysis on internal and external data systems to answer specific business questions, identifying and calling out data and systems issues, and improvements in a timely manner
• Improving and maintaining the existing application & workflows’ correctness, performance, SLAs and architecture’s integrity
• Upholding adherence to the right data engineering practices while building the data systems and pipelines, such as proper automation testing, CI / CD, logging, monitoring and alerting, while highlighting areas of improvements
• Contribute to POCs in evaluating SaaS or PaaS vendors that can solve specific problems in our architecture
• Identifying patterns in code and refactor them into modules that are easy to extend / reuse
• Performing code reviews of the team’s PRs and ensuring high standards of code quality, in addition to ensuring that development guidelines are followed
• Guiding junior members of the team on technically complex aspects of the system, or wherever necessary

Requirements:

• Bachelors or Masters in Computer Science or a related field, or a strong past work experience in building software systems or products
• 4-8 years of experience in developing production critical software, including 3-4 years working on data related systems.
• Strong knowledge of software concepts, design patterns, refactoring and automated testing
• Good judgment and diligence to know what patterns to use, when and where, and are able to confidently hold constructive conversations on it with the team
• Strong communication skills and are able to explain technical and non-technical concepts to the junior members of the team, as well as the peers and managers
• Good hands-on experience building APIs using: Java, Scala, Golang and /or Python, or willingness to pick one of them / Relational and / or NoSQL DBs (Postgresql or Mysql or MongoDB or equivalent) / Caching technologies like Redis or Memcache
• Very strong SQL knowledge and experience working on query optimization, data modeling
• Good experience working with / using one or more of the following: Data Warehousing technologies such as Redshift, BigQuery, Snowflake or other big data storages like CockroachDB, Cloud Spanner, BigTable, etc / Any Data Processing frameworks and technologies such as Spark, Apache Beam, Dataflow, EMR, AWS Glue / Messaging systems such as Kafka, PubSub and Stream processing / Open File Formats such as Parquet, ORC, etc / Building and operating data applications in cloud environments (AWS or GCP)
• 3rd-party solutions and technologies such as Fivetran, Snowplow, Segment, or the likes of it
• Added advantage, if you have knowledge of data infrastructure management and Infra-as-Code (IaC)

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

• Working Days: 5 days’ work week
• Working Hours: 8:15 am–6 pm (Mon-Fri)
• Office Location: Joo Koon Crescent
• Salary Range: $2500 - $3500

Responsibilities:

• Assist project engineer design drawing & technical documentation.
• Responsible for Engineering Design & Drafting.
• Prepare & develop system P&ID and conceptual general arrangement drawings.
• Performance hydraulic calculation.

Requirements:

• Candidate must possess at least ITE/Diploma in Engineering (Mechanical/Electrical/Marine)
• Familiar with Autocad skill

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are looking for a highly motivated individual to join our group which research focus is to establish and optimize the fission yeast Schizosaccharomyces pombe as a bioreactor for high-value protein production. The successful candidate will also support in maintaining lab infrastructure and research studies.

Requirements:

• BSc (Hons) / MSc in Biological Sciences or related fields
• Experience with mammalian cell culture and molecular cloning is required
• Highly motivated and able to work independently

Salary and benefits are commensurable to educational qualifications and working experience of the candidates. Benefits include annual leave, medical and flexi-benefits, etc.

Interested individuals should send their application letter and CV with at least two references to:

Dr ZHANG Dan

Principal Investigator

Temasek Life Sciences Laboratory Limited

Email: [email protected]

(Please note that only shortlisted candidates will be notified)

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Vast knowledge of social media platform, Knowledge of Dreamweaver, photoshop, illustrator or fireworks, strong editing and writing skills, to provide IT support
• Able to work with wordpress with elementor or similar, able to work with photo/video editing
• Familiar with hardware maintenance
• Preferably Junior Executive specialized in IT/Computer - Network/System/Database Admin or equivalent.

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Roles & Responsibilities

Job Description

Requirements:

• Degree in Civil Engineering or its equivalent
• Minimum 15 years of relevant experience in the construction industry
• Independent, strong analytical and possess good interpersonal skills

Responsibilities:

• Oversee all project activities, including cost management, project schedule, staff development, site safety and security.
• Liaise with clients, consultants, sub-contractors etc
• Ensure the smooth completion of the project

Role Description

As a Merchandise Manager, you will be responsible for

• overseeing the planning, Procurement and marketing of nerchandise in our retail outlets.
• You will work closely with cross-functional teams to ensure that product assortments are optimized to meet sales goals and inventory levels are maintained to support business objectives.
• Issuing of Purchase Order to Suppliers
• Laise with suppliers and expedite delivery of goods
• Sourcing of suppliers
• Process delivery notes & invoives for goods received
• Monitor shipments
• Price negotiation
• Maintain proper purchasing records
• Inventory management
• Attend company and supplier exhibitions

Requirements

• Must possess at least a Bachelor degree in marketing, Business Administration or a related field
• At least 2 year of working experience in Merchandising or Buyer relevant
• Excellent communication skills
• Strong analytical and problem solving skills
• Good knowledge of retail sales, inventory methods and forecasting techniques
• Team work and able to work independently
• Proficient in Microsoft Excel
• Willing to travel oversea such as China, Euro and Malaysia

Responsibilities

• Responsible for development of new products and product improvements
• Responsible in performing the whole cycle of product design
• Responsible for designing and devleoping of quality product and ensuring manufacturability with other engineering functions involved in product development.
• Responsible in ensuring product designs are validated per customer requirements, respecting international industry standards

Requirements

• Min Degree in Mechanical Engineering, Manufacturing or other relevant discipline
• Min 3 years of working experience in Product Design Development
• Proficient with Pro-Engineer/ CREO/ANSYS/ Autocad

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

We are looking to hire an Operations Administrative Executive that can provide administrative and operational support to the Operations Department to ensure the smooth functioning of the company's day-to-day activities.

The ideal candidate possesses administrative experience and must be able to work independently with minimum supervision.

This role reports directly to Head of Operations & Safety and dotted line to Head of Human Resources and Administrative.

Job Description:

Provide administrative support to daily operations work includes but not limited to the following:

• Collate and update Operations team weekly schedule and attendance sheet
• Assist on-site permit application and renewal of lifting equipment
• Assist in company vehicle mileage usage, vehicle washing meter reading reporting
• Assist in preparing weekly vehicle washing and warehouse cleaning schedules
• Assist in monthly Operation team activities reporting
• Assist in scheduling meetings and prepare monthly meetings minutes
• Liaise with Insurer on motor insurance claims
• Filing administration and managing office including issuing uniforms, PPE and pantry supplies
• Coordinate and maintain training records
• Ensure the office environment and procedures meet health and safety regulation standards
• Any other tasks as assigned from time to time

Requirement:

• Candidate must possess at least Diploma in Business studies/Administration/Management or equivalent
• At least 3 years of related experience in providing office administration support to operations
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently in fast-paced environment and under tight deadlines
• Must be pro-active, take initiative without waiting for instructions.
• Able to multi-task and meticulous
• Office Location: Tagore Lane

• 5.5 Days (8.30-5.30pm/8.30-12.30pm)
• $3000 - $4000
• Joo Koon

Requirements:

• Minimum 3 years of warehouse supervisory experience with Diploma/ Degree
• Familiar with warehouse SOP

Job description:

• Manage activities of the warehouse operations
• Daily planning and controlling of manpower, material handling equipment and warehouse space
• Involvement in day-to-day operations
• Assign and monitor daily tasks to workforce in Warehouse
• To enforce compliance to the warehouse procedures
• Ensure tasks assigned to Warehouse operation team are completed on time
• Coordinate and work closely with Logistics Officer on goods receiving and delivery
• Assign and Coordinate with drivers on daily deliveries and other transportation requests
• Responsible for order processing, goods receive, goods issue, stock allocation, picklist preparation.
• Other ad-hoc duties as assigned

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

1.The Cook is Responsible for overall operation, hire stall purchase Food and Stock, and make sure everyone is trained on proper food preparation,proper and legal alcoholic beverage service kitchen safety techniques and understand health standards

2. Exceptional people management skills to be able to lead, motivate and develop teams.

3. Promote good relations with staffs, contractors and management.

4 Screens job applicants, hires new employees, and supervises, counsels, staffs as well as recommends promotions, transfers and dismissals.

5. Supervising mult-disciphinary teams of staffs including deaning, maintenance. grounds and security.

6. Organizes and conducts meetings and communicates pertinent information to the staffs.

7. Ensure the operation runs smoothly- including rotas. staffing levels, recruitment and HR issues, conducting audits and ordering suppliers and amenities stocks are available to meet the operational requirements.

8. To have the overall responsibility for the practical organisation of the day to day cleaning operation.

9. Undertaking necessary administration and paperwork and any other duties or responsibility being assigned.

10. Offers a creative menu to compete with other local restaurants.

11. Stays open until the last customer leaves.

12. Cleans up after business hours

JOB REQUIREMENTS

1. At least 5-10 years of relevant experience in this related fields is required.

2. Excellent verbal and written communication interpersonal skills.

3. Good work ethics ability to multitask & work efficiently under pressure.

4. Able to work in a fast-paced environment.

Responsibilities

• Responsible for ensuring products produced meet the product and customers' quality requirement
• Responsible for developing and improving the processes to gain productivity, efficiency, quality and costs.
• Responsible for coordinating NPI/NPQ activities with details and meeting timeline.
• Responsible for supporting and resolving daily technical issues in operations
• Responsible for supporting analysis of failures from yield loss, reliability failures, new products, new materials.

Requirements

• Min Diploma in Electronic Engineering, Material Science or relevant
• Min 5 years of working experience in semicon assembly and test environment
• Experience in Assembly FOL of dicing, die attach, wire bond
• Experience in maintenance of assembly and test machines of dicing, die attach, wire bond encapsulation, testing

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description :

• Process all incoming and outgoing calls accurately and courteously ;
• Records and controls accurately wake up calls;
• Liaise with callers in co-operation with concerned departments;
• Assists guests with international calls and directory queries;
• Attends to all guest queries and requests promptly, calls guests by name whenever possible;
• Handles guests needs or requests and reports complaints to the Manager on Duty ;
• Aware of local telephone listings and frequently dialed numbers ;
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, and other critical situations in the hotel;
• Assist with Reservation queries.

Requirements 

• Possess at least a GCE ‘N’ / ‘O’ Level or equivalent; 
• At least 1 year of experience in related field; 
• Excellent in communication and interpersonal skills;
• Proficient in Microsoft Office, Opera and/Opera Cloud;
• Able to work independently and as a team member; 
• Willing to take on a three (3) rotating shifts jobs in weekends and Public Holidays;
• Able to commence employment within short notice period. 

• Application of chemical and/or physical testing methods and standard operating procedures.
• Responsible for installing new instruments, developing new methods and validating methods.
• Prepare quarterly, monthly and special reports based on analytical chemistry work papers and/or measurement methods.
• Conduct investigations and report any abnormalities in laboratory measurements.

Requirements:

• Minimum bachelor’s degree in chemical Process or equivalent.
• At least 2 years of working experience in semiconductor or manufacturing.
• Thorough knowledge of analytical methods, preferably in trace metals analysis.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Responsibilities

• Responsible for providing technical support to the plating department laboratory and engineering and manufacturing activities
• Responsible in resolving all chemical related issues.

Requirements

• Min Diploma in Chemistry or Chemical Engineering
• Min 3 years of working experience in laboratory in chemical industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

To provide application support the following system:

1. CRMS

2. CIMS

3. CRMS

• Daily Monitoring and Support of servers and equipment
• Monitoring of alerts during and after office hours
• Perform hotfixes as and when required.
• Perform monthly deployments and quarterly DB password change.
• Adhoc task related to system activities such as server patches, troubleshooting and assist in monthly report preparation.
• Monitoring of servers to ensure efficient operations.
• To be well versed with our integrated Customer Relationship Management system in order to respond to technical queries.
• To provide first level support to business users in a timely, effective, and efficient manner.
• To collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
• To analyse, document and track all actions taken throughout the lifecycle of the issue.
• To evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
• To participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements.
• To assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved.
• To report to the Project Manager pertaining all production support activities.
• To participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.

Responsibilities

• Responsible for evaluating and qualify products to fulfil customer expectations regarding reliability, usability, and operating life

Requirements

• Min Diploma in Engineering
• Min 2 years of working experience in failure analysis of metals and materials related products
• Experience with test or life cycle management tools an advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Role Overview:
Lead the organization's digital presence and marketing efforts, managing a team of digital marketing professionals. Requires strong technical proficiency, project management, and leadership skills.

Key Responsibilities:

• Website Management: Supervise and coordinate web-related activities, utilizing content management tools such as Interwoven or Hybris. Lead website revamp projects for enhanced user experiences.
• Digital Campaign Management: Plan, execute, and optimize digital marketing campaigns using platforms like Microsoft Dynamics 365, Pardot, or HubSpot. Develop strategies for effective online engagement and lead generation. Create and manage dashboards for campaign performance analysis.
• E-commerce Oversight: Drive and enhance e-commerce initiatives, collaborating cross-functionally to improve the online purchasing journey.
• Technical Proficiency: Demonstrate expertise in HTML and coding languages. Lead adoption of new digital marketing technologies.
• Agency Coordination: Collaborate with external agencies, providing clear direction. Ensure delivery of high-quality work within project deadlines.
• Stakeholder Engagement: Communicate effectively with stakeholders at all levels, ensuring alignment of digital marketing strategies with brand goals.

Requirements:

• Bachelor’s degree in Marketing, Communications, IT, or a relevant field.
• Demonstrated expertise in web management.
• Profound proficiency in managing digital marketing campaigns.
• Exceptional project management abilities ensuring timely completion.
• Technical proficiency encompassing a comprehensive understanding of HTML and coding languages.
• Track record of effectively overseeing digital marketing teams, external agencies, and fostering collaboration with cross-functional teams.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24039
To learn more about this opportunity, please contact Goh Bao Yee at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

Key Responsibilities:

Reporting to the Business Development Manager in Singapore and working in collaboration with global client & markets, brand and communications teams, the candidate is expected to do the following:

· Coordinates the preparation of client RFPs, presentations, proposals and pitches.

· Drafts and edits practice and sector materials including brochures, lawyer biographies and client presentations in support of the Firm’s business development opportunities.

· Collects and tracks representative experience and facilitates maintenance of the Firm’s experience database.

· Maintains library of materials for pitches, proposals and RFP responses.

· Conducts research on current and prospective clients and industry trends.

· Prepares submissions and interviews for various industry publications, e.g. Chambers Asia Pacific, IFLR1000 and Legal 500 Asia Pacific.

· Collates and maintains a database of the Firm’s credentials, i.e., awards, rankings, accolades.

· Works with practice leaders to support and coordinate business development initiatives, e.g., client events and meetings.

· Assists with events and webinars – internal and external

· Managing the Firm’s CRM database

· Works on special projects as requested by department management and lawyers.

Requirements:

· A bachelor’s degree from an accredited college or university

· Excellent verbal and written English skills

· Minimum two years marketing and/or business development experience

· Proficient in MS Word, Excel and PowerPoint

· Excellent organizational and project management skills

Preferred:

· Law firm or professional services experience

· Working knowledge of customer relationship management (CRM) and other database e.g. Nexl

· Familiarity with ranking submissions, i.e. Chambers Asia Pacific, league tables, etc

· Experience in working with senior stakeholders/C-suite executives

Other Skills and Abilities:

· Meticulous with attention to detail

· Resourceful, independent and able to work well under pressure

· Proactive team player

· Ability to accept responsibilities and demonstrate initiative

Job Duties & Responsibilities:

1. Work with large and complex financial datasets to develop end-to-end data science solutions for pricingvarious financial products, dynamic campaign optimization, and customer personalization.
2. Conduct research and literature review to assess and evaluate trade-offs between different quantitative algorithms and models.
3. Implement and train AI/ML models and optimize algorithm efficiency (GPU distributed computing, concurrent programming)
4. Refactor and document code into reusable libraries/ APIs/ tools, deploy machine learning ecosystems, and perform sub-system integration as required.
5. Integrate solutions into enterprise MLOps ecosystem and automate CI/CD pipelines for model lifecycle maintenance and monitoring.

Requirements:

1. Good understanding of the data science production life cycle with demonstrable experience working with structured, semi-structured and unstructured data.
2. Excellent software skills (Python, SQL variants) and knowledge in design patterns, code optimization, object-oriented programming.
3. Experience applying quantitative and machine learning algorithms for pricing and marketing.
4. Demonstrable expertise in some of the following domains - econometrics, statistical modelling,time-series analysis, signal processing, reinforcement learning, estimating causal relationships/ counterfactual effects, dynamic pricing.
5. Solid understanding of foreign exchange markets, including knowledge of currency pairs, market dynamics, and key drivers.
6. Hands-on experience in designing and executing digital campaigns and experimentation (A/B, Multivariate, Bandits, Sequential, quasi-experiments), evaluation methodologies (DiD variants), and conducting experiments to optimize campaign performance.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The ECE department is looking for candidates to conduct research on microarchitectures that support emerging computing paradigms (i.e., brain-inspired or quantum-inspired computing). The candidates will explore microarchitecture designs that support these emerging computing paradigms using a system-technology co-design approach. Tasks involve the exploration of various design aspects across the devices-circuits-systems-architectures-algorithm stacks.

Qualifications

1. Minimum a Bachelor degree in engineering
2. Preferable to have experience in microarchitecture design and use of EDA tools such as Cadence Virtuoso, HSPICE, etc. Experience in nonvolatile device technologies is a plus.
3. Open to Fixed Term Contract

ROLES & RESPONSIBILITIES

• Supervise day-to-day operating process and maintain daily operation.
• Monitor and maintain process quality according to company standards.
• Ensure that the workplace is properly maintained and clean.
• Maintain a positive and professional approach with customers.
• Resolving of conflicts in a professional way.

REQUIREMENTS

• Minimum 3 years relevant experience
• Good team management skill
• Strong analytical, problem-solving & decision-making skills
• Must hardworking and responsibility.

Job Descriptions:

• Assisting the Workplace and Health Officer in all WSH related matter and report.
• Identifies unsafe practices and conditions through daily work-site inspection.
• Conduct safety briefing to workers on site daily.
• Assist incident investigation processes.
• Monitor risk assessment.
• Maintain/File proper records of all inspection and investigate materials.
• Advise on work plan, risk assessment and safe work procedure on site.
• Involve in creating, maintaining and communicating safety-related policies and procedures, as well as ensuring that they are followed.
• Frequently perform safety inspections in job sites to observe working conditions, equipment and employee behaviors to identify safety problems and take corrective action.
• Responsible for ensuring that we are in compliance with all safety-related regulatory requirements, including OSHA standards.

Job Requirements:

• Possess WSQ Advanced Certificate in WSH (Level B).
• At least 3 to 5 years of work experience in Construction Sector.
• Possess knowledge of Workplace Safety and Health Act.
• Bilingual in English & Mandarin in order to communicate with Chinese speaking counterparts.

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Connected Customer Support Experience delivers connected support experiences to our customers to gain and keep their trust.

Our Service Manager will be positioned and aligned with our customers as Chief Operating Officers within the account, strategically placed to ensure that we have the appropriate level of engagement to support and drive the customer’s reactive support landscape and improve operational health. As such you will work with some of the world’s largest companies, public sector depts and not for profit organisations pursuing strategic activities, utilising Microsoft technologies to modernise their business.  
We create an environment where you can do your best work and build a career both in the Service Manager role as well as the wider Microsoft. As your interests and goals evolve we will enable you to connect you with a diverse, thriving community that can help you grow.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution

• Acts as an internal expert to resolve longer running, sensitive, or escalated issues or acts as a primary contact for escalated issues on behalf of less experienced IC levels. Identifies and builds relationships with various internal and external teams and senior leaders to resolve customer issues. Leads strategic projects. Informally provides coaching, mentorship, or support to less experienced Support Escalation Managers to resolve customer issues.
• Leads inter-regions, cross-regions, cross-group, or account team unit (ATU) initiatives by creating plans and managing relationships with other business units to improve the customer support experience for a group of customers or a specific region/area. Acts as a subject matter expert on best practices to support the customer experience.
• Reviews status updates to customers and provides informal guidance to others on communicating with internal stakeholders through various channels of communication for highly sensitive or difficult issues.
• Leads strategic projects designed to improve resolution times, customer satisfaction, and support experience.
• Proactively coordinates resources and establishes relationships to drive opportunities within the team and across stakeholder groups in postmortem discussions to remediate future issues.

Collaboration

• Leverages relationships across teams to remove roadblocks. Establishes and oversees the development of written protocols to ensure customer issues are resolved. Identifies reoccurring roadblocks across the team and escalates as needed.
• Owns escalated issues and manages account-aligned customer incidents to identify and remove barriers. Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective. Acts as an expert and provides informal guidance to Support Escalation team members on how to handle moderate to highly complex cases.

Communication

• Manages customer and field expectations around issue response and represents the company independently. Ensures customer and MSFT internal stakeholders stay informed on the response and resolution status of customer issues.
• Communicates and influences internally to drive faster issue resolution.
• Identifies and builds strategic relationships with internal teams, partners, and
  communications with senior leadership to resolve issues that are complex in
  scope.

Process Improvement

• Surfaces feedback from the team and drives collaboration across functions to identify systematic issues and leads process breakdowns to ensure resolution/progress. Creates strategy for process improvements and leads project or workgroup to improve internal processes.
• Reviews postmortem executive summaries and identifies patterns across customer issues. Creates strategies to resolve reoccurring or highly sensitive issues in partnership with leadership.

Vendor Relationships

• Owns and leads relationships with outsource vendor to resolve issues and foster positive cultural and behavioral changes.

Other

• Embody our culture and value

Qualifications

Required/Minimum Qualifications

• 9+ years technology industry, customer service, or related experience
• OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience
• OR Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 12+ years technology industry, customer service, or related experience
• OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience
• OR Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience
• OR equivalent experience.
• Project management experience.
• Experience working with Microsoft products and services.
• Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Conduct material and field research and verify facts before scripting for production.
• Provide advice to producers based on the facts/data gathered.
• Build script draft and sequence for content flow and eventually write good quality Chinese scripts for programme.
• Brainstorm interesting programme concepts and do presentation at pitch sessions.
• Source for talent and assess suitability of role based on requirement of programme.
• Source for location and assess for suitability and cost.

• Minimum a degree in education with 2 years of working experience.
• Passionate about the entertainment industry.
• A strong communicator and has a flair for writing.
• Possess good research skills.
• Good command of Chinese language - both written and spoken as you will be attached to the Chinese Entertainment production.
• Effectively bilingual in Mandarin and English to communicate with various departments and organisations.