Responsibilities:

• Preparation of management accounts for monthly and yearly closing
• Preparation of accounting schedules and documentations for audit purpose
• Overseeing and managing payables/receivables processing
• Cash flow management
• To maintain inter-co transactions and monitor reconciliations
• Manage the day-to-day operation
• Liaise with auditors, tax agent, company secretary, and bankers
• Other administrative duties as assigned

Requirements:

• Bachelor Degree in Accounting / Accounting qualifications or equivalent
• 2 years working experience preferred
• Meticulous, able to handle stress & multi-tasking
• Possess Strong Interpersonal Skills & Highly Independent

We're a dynamic global sales and marketing powerhouse, partnering with top-tier clients to revolutionise their sales strategies and market dominance through exciting, face-to-face marketing initiatives.

We're on the hunt for fresh talent to nurture into future leaders within our industry. If you're hungry for success, our proven systems are tailor-made to propel ambitious go-getters like you!

Role

• Be the face of our clients, assisting with presentations and onboarding processes.

• Champion customer acquisition through engaging face-to-face interactions

• Take the lead on exciting marketing campaigns and projects

• Management roles with incentives! to lead a team and explore more potential campaigns

Benefits

• Gain invaluable exposure and skills that will level up your game

• Thrive in a positive, supportive team environment

• Step out of your comfort zone and into your potential

Intellimaticz Pte Ltd

Role: Infinity Business Analyst

Job Requisition Number: JR39362 JR39363

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Key Skills: Business Analysis

Job Objectives

Business Analyst for corporate internet banking

Key Responsibilities

· Requirements Analysis & Elicitation

· Responsible to identify and define detailed functional specifications based on the business requirements document

· Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation

· Monitor and manage risks /issues related to requirements and scope-creep

· Team Collaboration

· Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.

· Assist in translating business requirements into test scenarios.

· Facilitate / provide “Train-the-Trainer” on application enhancements

· Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)

· Testing & Scope Management

· Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

· Perform impact assessment and estimation for Project Change Request

· Good knowledge in financial services policies, procedures, products and industry practices.

· Strong negotiation skills

· Good team player with excellent interpersonal and communication skills

· Strong working knowledge of relevant applications and development life cycles

Key Requirements:

Mandatory is:

· Experience in Business Analysis. 8-10 years

· Experience in Digital Channels and in transaction banking. 5 years+

· Understanding of Technology but no need to have coding experience

· Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories

· Agile product development experience

Nice to have is:

· Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)

· Knowledge of features offered by competitors such as DBS / Citibank etc

· Knowledge of Technology trends eg. how does a digital bank approach digital channels

· API /SWIFT experience

Personal Qualities:

· Articulate well. Clarity in analyzing and writing business requirements

· Not an order taker, able to push back complex build needs and offer alternate solutions

· A great team player. Collaborate and communicate well with the other BAs

· Strong analytical and problem solving skills

· Strong presentation and meeting skills

· Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines

· Highly resourceful and self-motivated

MUST HAVE: Hands-on experience as in has written user stories and please state # of stories written (approximate)

Here are the keywords you could refer to when reviewing suitability of the profiles:-

Generic skills:

Channels

Wholesale/ Corporate Internet Banking

Agile

Write/Create User Stories

User Journeys

Design Thinking

Customer Experience

Business Requirements

Domain Knowledge specific for Project 1 – Payment

Swift Payment / Telegraphic Transfer

MT/MX

CBPR+

ISO 20022

Data Migration

Domain Knowledge specific for Project 2 – Online Fraud

Fraud Prevention / Monitoring /Management

Fraud Detection

Payment Fraud

Scams

Scam Analysis

Please forward your resume in MS word format to [email protected]

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

[3 months contract, Renewable]

Responsibilities:

• Conduct research to understand user needs and preferences, utilizing interviews, surveys, and usability testing.
• Organize content and structure information for easy navigation.
• Define the functionality of interactive elements such as buttons, menus, and forms.
• Create wireframes and interactive prototypes to visualize design concepts.
• Map user journeys to ensure a smooth, intuitive experience.
• Design animations and transitions to enhance usability and guide users.
• Conduct sessions to gather user feedback and identify improvements.
• Ensure interfaces are accessible to all users, following best practices.
• Adapt interfaces for optimal performance across devices.
• Contribute to pattern libraries and design systems to maintain design consistency.
• Refine designs based on feedback and testing outcomes.

Requirements:

• At least 5 years of experience as a User Experience Designer.
• Diploma in Interactive Design, Visual Design, or related discipline.
• Experience with Agile frameworks (e.g., Scrum), and completed at least one (1) project using Scrum or equivalent as the Agile software development framework.
• Salesforce Certified UX Designer certification.

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

Key Responsibilities:

• Data Analysis: Collect, process, and analyze large datasets to uncover trends, patterns, and insights
• Reporting and Visualization: Create engaging dashboards and reports using tools like Power BI, Tableau, or Excel to support key business decisions
• Collaborative Problem-Solving: Work closely with cross-functional teams to identify challenges and present data-driven solutions
• Predictive Modelling: Apply statistical models and machine learning techniques to forecast trends and behaviors
• Data Quality Assurance: Ensure accuracy, consistency, and reliability of data through effective validation processes
• Business Insights Delivery: Translate complex data into simple, actionable recommendations for stakeholders
• Technology Adoption: Stay updated on the latest data analysis tools and methodologies to enhance our processes
• Innovation and Growth: Contribute fresh ideas to improve data systems and processes, fostering a culture of continuous improvement
• Stakeholder Engagement: Present findings and insights to internal and external stakeholders effectively
• Professional Development: Participate in training and mentorship programs to advance your technical and analytical skills

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong analytical and problem-solving skills, with a keen attention to detail
• Excellent communication skills to convey complex information effectively

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

Key Responsibilities:

• Recruitment Support: Assist in sourcing, screening, and coordinating interviews for potential candidates
• Onboarding: Facilitate a seamless onboarding experience for new hires, including preparing contracts and orientation schedules
• HR Documentation: Maintain accurate employee records and manage HR-related documentation in compliance with regulations
• Employee Engagement: Help organize team-building activities, wellness programs, and recognition initiatives
• Policy Administration: Support the implementation of HR policies and ensure adherence across the organization
• Learning & Development: Assist in scheduling training sessions and maintaining a database of employee development plans
• HR Systems Management: Input and update employee data in HR management systems to ensure accuracy
• Payroll Assistance: Collaborate with the finance team to ensure timely and accurate payroll processing
• Conflict Resolution Support: Provide first-level support for employee inquiries and escalate issues when necessary
• Continuous Improvement: Contribute to enhancing HR processes and sharing fresh ideas for organizational growth

JOB REQUIREMENTS

• Minimum Diploma and above
• A passion for people and creating positive workplace experiences
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

Key Responsibilities:

• Event Planning & Coordination: Conceptualize, plan, and execute events from start to finish, including corporate events, product launches, and conferences
• Marketing Campaigns: Design and implement marketing strategies to drive event participation and engagement through digital and traditional channels
• Content Creation: Develop engaging promotional content such as brochures, social media posts, and event invites
• Stakeholder Management: Liaise with vendors, sponsors, and partners to ensure smooth collaboration and execution
• Budget Management: Plan and manage event budgets, ensuring optimal use of resources
• Market Research: Identify event trends and analyze audience insights to create innovative and relevant experiences
• Event Logistics: Handle venue bookings, setup, equipment, and other logistical requirements
• Performance Tracking: Measure and report on the success of marketing campaigns and events using key performance metrics
• Customer Engagement: Foster meaningful connections with attendees, ensuring a positive and memorable experience
• Post-Event Follow-Up: Collect feedback, analyze outcomes, and provide recommendations for future events

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong organizational and project management skills with attention to detail
• Creativity and a passion for marketing and events
• Excellent communication and interpersonal skills
• Proficiency in tools like Canva, Adobe Creative Suite, or similar design software is a plus

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

Key Responsibilities:

• Strategic Planning: Assist in developing and executing short- and long-term plans to meet business objectives
• Resource Allocation: Coordinate and allocate resources efficiently to support project and business goals
• Data Analysis: Analyze market trends, operational data, and business performance to support decision-making
• Project Coordination: Collaborate with cross-functional teams to ensure smooth execution of initiatives
• Forecasting: Create projections for sales, operations, and resource requirements to guide strategy
• Process Optimization: Identify inefficiencies in workflows and recommend improvements to enhance productivity
• Reporting: Prepare detailed reports and presentations for management and stakeholders
• Risk Management: Monitor and assess potential risks to projects and propose mitigation strategies
• Timeline Management: Develop and maintain project schedules, ensuring deadlines are met
• Trend Monitoring: Stay updated on industry trends to identify opportunities for innovation and growth

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong analytical and organizational skills with attention to detail
• Proficiency in tools like Microsoft Excel, project management software, and data visualization tools
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines in a fast-paced environment
• A proactive and results-driven mindset

EA Reg. Number: R21100629

EA License Number: 22C1278

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Senior Recruitment Consultant – Technology (Singapore)

Frank Recruitment Group (FRG)

FRG is seeking experienced recruitment professionals with a passion for the fast-paced world of tech to join us in our vibrant office in the heart of Singapore. We are a pure play technology recruitment company and we pride ourselves on being the go-to talent solutions partner within the cloud technology arena (Microsoft, AWS, Salesforce). We are owned by TPG Capital, a multi-billion dollar US private equity firm and currently operating within 20 strategically placed offices in the USA, EMEA, and APAC region.

You will be a vital part of our newly transformed APAC business with an ambition to disrupt the marketplace and grow itself in the region.

Who we’re looking for

• Proven billing success in a 360 recruitment role (bonus if you are in the tech space)
• Passion for high touch sales
• Entrepreneurial DNA to develop specialised core markets
• Solid interpersonal and relationship building skills
• Ability to work independently and collaboratively in a team environment
• Excels in a high-performing environment

What’s on offer?

• Differentiated recruitment blueprint to set you up for success
• Lucrative uncapped commission structure
• Comprehensive and ongoing training in all aspects of the job
• Clear progression pathway tailored to your career goals
• Collaborative and fun environment
• Extensive rewards and incentives

Apply now to become part of an unstoppable journey to be proud of!

Frank Recruitment Group is an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity and creating an inclusive environment for all.

Job Description:

• Required Integration architect with over 6 years of experience in architecture and designing middleware solutions on-prem as well as on cloud. Should be good in systems study, analysis, support, design, development and implementation on client/server environment. Should have expertise in hospitality domain, SCRUM methodology and SQL queries. Knowledge on DROOLS and ActiveMQ is added advantage.

Job Requirement:

• Hands-on experience with designing and building Mule 4 projects for different orchestration and integration patterns (for example API’s, SOAP services, scheduled processes and message queuing).
• Knowledge about integration design patterns & best practices.
• Understand and transform business requirements into scalable/manageable solution architecture and design specifications.
• Strong working experience with the 3-layered approach to API’s in a API-led architecture
• Experience in architecting solutions with the MuleSoft
• Anypoint Platform on Mule 4, MCPA and MCIA certification would be preferred.
• Knowledge about AWS Platform.
• Good to have Hospitality Domain Knowledge.
• Strong experience on performance, scalability, reliability, monitoring and other operational concerns of integration solutions on Anypoint Platform
• Design reusable assets, components, standards, frameworks, and processes to support and facilitate API and integration projects
• Making sure the development team adheres to documented design and development patterns and standards
• Expertise on Design patterns for building MuleSoft Solutions ground up using Message Routing, Content Enrichment, Message Filtering, Message Transformation, Guaranteed delivery, Message sequencing
• Good Knowledge about Batch message processing, error handling and reconciliation mechanisms.
• Knowledge about MUnit and test-driven development.
• Good Knowledge about Maven for MuleSoft projects and end to end CI/CD
• Work closely with other Solution Architecture/Designer/Leads/Developers to ensure consistency and quality of solutions and knowledge sharing
• Provide continuous improvement and exploration of industry standards and technology advances.
• Advise technical teams on performance, scalability, reliability, monitoring and other operational concerns of integration solutions on Anypoint Platform
• Well versed with AnyPoint CloudHub Platform (DLB,VPC,VPN Configurations)
• OOPS Concepts and working experience on .NET 3.0, .NET 4.0
• Good Knowledge on SQL Server Database
• Good communication and problem solving skills.
• Customer facing experience.

Skills: MuleSoft / CloudHub,APIJEE,Webmethod

Overview / Brief

Louis Dreyfus Company is a world leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Founded and based in Europe, Louis Dreyfus Company enjoys a strong regional presence in North and South America, Europe, Asia, the Middle East, and Africa.
Louis Dreyfus Company operates with the drive of a young organization, tempered and fueled by over more than 165 years of experience and expansion in the field of agricultural commodities. Today, with offices in more than 55 countries and approximately 18,000 employees, the Group stands strong, pragmatic, and diversified, guided by a multi-cultural management staff devoted to its aims and to its unique business model.

Central to our global commodity processing and trading activities, the Freight Platform has grown to become a major global chartering entity, heavily leveraging data analytics.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

Main Responsibilities:

As a Data Scientist at LDC, you will be an integral part of our dynamic team, contributing to the development and enhancement of our vessel tracking ecosystem. This ecosystem integrates diverse data sources, proprietary tracking and forecasting models, and interactive dashboards that empower our commercial team to make informed trading choices on a daily basis.

1. Vessel Tracking Ecosystem Development:

• Lead the design, development, and maintenance of the vessel tracking product.
• Collaborate with DT&A teams and other platforms to ensure coordinated development and integration of data sources and features.
• Take ownership of critical components, driving continuous improvement.

2. Forecasting Models and Trading Insights:

• Develop advanced forecasting models using machine learning techniques.
• Leverage proprietary data sets to enhance accuracy and reliability.
• Work closely with traders and research analysts, translating data into actionable insights.

3. Data Management and Analytics:

• Provide high-quality data and analytics support to the Freight platform.
• Ensure data availability, reliability, and adherence to best practices.
• Design intuitive visualizations and user interfaces for informed decision-making.

4. Collaboration and Leadership:

• Liaise with data scientists, fundamental analysts, and other stakeholders.
• Lead development efforts, fostering innovation within a collaborative environment.
• Champion creative solutions to enhance our technological setup.

5. Machine Learning Integration:

• Structure proprietary information into in-house data sets.
• Apply machine learning models to extract valuable insights.
• Optimize trading strategies based on data-driven recommendations.

Experiences:

• At least 4-6 years of relevant working experience
• Strong analytical skills with experience in time series analysis.
• Exposure to financial markets or trading environments is advantageous.
• Excellent communication skills and the ability to collaborate effectively.

Other skills (Computer Skills, etc):

• Proficiency in Python, machine learning libraries (e.g., TensorFlow, scikit-learn), and data visualization tools (e.g., Matplotlib, Plotly).

Academics:

• Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.

薪金优厚

有饮食业或卖糕点经验者为最佳

享有医药福利，年假与年终花红分享

还包括档口利率分享与交通津贴等等

欢迎有经验的退休人士

能立即上班者为优先考虑

High salary

Experience in selling kueh is preferred

Medical benefits, annual leave and year-end bonus sharing

Including stall incentive sharing and transportation allowances, etc.

Experienced retirees are welcome

Those who can start work immediately are preferred

Responsibilities:

Under the direction and guidance of the Registered Nurse, you will be responsible for providing basic nursing care, promoting a therapeutic environment and assisting the multi-disciplinary team in the delivery of care for our patients.

Requirements:

• Professional Certificate / NITEC in Nursing (please submit the transcript along with your resume)
• Must be enrolled with Singapore Nursing Board
• No working experience required
• Willing to do shift work

We provide:

• 5 days work week arrangement
• Training and development opportunities

Requirement

• At least 3 year’s of relevant experience
• Skills on Windows
• Skills on Windows OS Support & Troubleshooting, Windows Active Directory knowledge is good to have

Responsibilities

• To provide system support (level 1/2) to manage, Incident Management, monitor new incidents and troubleshoot and resolve system issues. Timely follow-up and closure of incidents.
• Service Request Fulfilment, Monitoring of new service request (SR), Work on SR assigned, Setup and configure new systems.
• Monthly Patching, Patching of systems, Testing upon completion of patching
• Daily health check and submission of daily health check report, Escort vendor when request was raised.

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Job Responsibilities

· Manage sales/purchase order and issuance of contract by using in house system to ensure accuracy

· Handle risk management of market movement, customer credit monitoring & application, contracts and inventories

· Develop strong business building relationship with existing accounts and expand new sales/purchase accounts in both local & overseas markets

· Liaise with suppliers and customers to plan and manage logistics processes including freight forwarding, insurance and etc. according to the contractual requirement.

· Management of budget and accounting issues within the department and provide guidance to sales coordinators in daily administrative duties

· Any other duties assigned from time to time

Job Requirements

· Minimum Degree qualification in Business or related field

· Minimum 3 years of working experience in London Metal Exchange (LME) Listed commodity Trading (if possible)

· Able to multi task and work independently in a fast paced environment

· Good analytical skills, negotiation and communication skills

· Team player, good attitude and positive thinking towards change

· Proficiency in Microsoft Office

· Able to travel and stay for the meeting and checking the production in the factory and mine including such as S.E.Asia, India, China and Africa etc.. occasionally

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client is seeking a Regulatory Reporting Analyst (Insurance Finance), a financial services institution with 40+ million customers. This role will manage regulatory reporting which involves collaboration with diverse internal and external stakeholders, including the CFO, actuarial teams, local and regional counterparts, and representatives from the Monetary Authority of Singapore (MAS). The role ensures compliance with rigorous reporting standards and deadlines set by Head Office and MAS.

This position offers a valuable opportunity for professional growth, providing insights into the insurance finance regulatory landscape in Singapore. The successful candidate will gain comprehensive exposure to business processes and controls, with a focus on First Line of Defense activities.

Responsibilities:

• Oversee month-end close processes, including reconciliations, journal preparation, and high-level financial analysis.
• Contribute to the accurate and timely submission of regulatory reports, such as MAS returns and solvency calculations.
• Support external audit activities by coordinating audit requirements, preparing financial statements, and reviewing regulatory filings.
• Assist the investment function with accounting and reporting tasks as needed.
• Implement and maintain robust end-user controls.
• Ensure data integrity in the general ledger through collaboration with relevant stakeholders.
• Engage with Group, Regional, and other teams including participation in change management initiatives.
• Perform ad hoc and administrative tasks related to investment accounting and reporting.
• Support Chart of Accounts maintenance.

Qualifications:

• Bachelor's Degree or equivalent
• 4-5 years of strong finance background, with a focus on financial reporting.
• Comprehensive knowledge of MAS regulations.
• Proficiency in handling large data sets.
• Familiarity with internal risk management frameworks, including operational risk policies and SOX requirements.
• In-depth understanding of the regulatory environment within financial services.
• Strong analytical and problem-solving abilities, with the capability to evaluate information critically and reach consensus.
• Effective multitasking and stakeholder management skills, with the ability to meet competing deadlines.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

As a People Operations Intern you will play a crucial role in ensuring a seamless and customer-focused experience throughout our employees (referred to as Wisers) lifecycle by supporting our team members to excel at Wise.

You will be based in Singapore, with the opportunity to engage in global projects both within our team and alongside other People sub teams. These efforts will ensure we have the foundations in place for our tribe to succeed as a trusted advisor and partner.

And you’ll likely come up with ideas to improve our team's operations. To start, you'll work on onboarding projects to enhance your skills before initiating your own innovations.

Onboarding support:

• Manage the administrative process of onboarding new Wisers in Singapore (with potential to expand coverage to the APAC region), ensuring that the Wiser journey is as smooth as possible with everyone kept in the loop

• Book travel and accommodation for those who are relocating and/or attending company onboarding in other offices, working closely with the team to ensure we have appropriate immigration documentation in place

• Coordinate adaptable onboarding plans and collaborate on future changes that aligns to Wise’s way of working

• Coordinating with our User Tech and Workplace team to ensure our new Wisers are set up for success on day 1 including access card & workstation collection both onsite & offsite across APAC.

• Support Leads with any onboarding guidance needed, providing a checklist of things to consider in advance of the new Wiser joining their team

• Handle all first day new Wiser administration (e.g. employment contracts, right to work checks, benefits enrollment, welcome email etc.)

Wiser support:

• Deal with Wiser questions on first-line queries (ticketing tool), escalating to the team as needed

• Keep our HR system (Workday) up to date with accurate Wiser information 

• Prepare any required documentation for our Wisers (e.g. employment agreements, references, visa invitation letters, etc.)

• Support our Payroll team with any documentation needed to process changes (e.g. joiners, benefits, etc.)

• Maintain the team’s content on Confluence (our intranet) so that Wisers can access correct information at any time

Team initiatives:

• Collaborate with the People team on local and global projects

• Contribute ideas for improvement and new projects during planning cycles

• Provide support to the team with other ad-hoc tasks, focus areas and project-based work

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team