Job Title: Trade Marketing Assistant Manager/ Executive (ID8122)
Location: Lakeside
Working Hour: 5 days work Monday-Friday 9am – 6pm
Salary: $4500 - $6000

Job Description:
• Assist the Marketing Director in supporting the sales team (Retail and Food Service) with promotional activities and campaigns by providing logistical support, coordinating agencies and materials, and ensuring the timely execution of marketing initiatives.
• Assist the Marketing Director in planning and executing marketing campaigns to promote the company's own core brands and third-party brands.
• Manage relationships with 3rd party brand partners, coordinating marketing initiatives and promotional activities.
• Develop advertising and promotional materials for various channels, including digital, print and social media.
• Collaborate with sales team to develop sales support materials, trade decks, retail in-store point of sales materials, online sponsored ads and product catalogues.
• Manage marketing budget and activation
• Coordinate participation in trade shows, exhibitions and industry events to showcase the company’s product and services.
• Develop and implement marketing strategies to drive foot traffic and sales within the retail showroom.
• Execute showroom-specific marketing campaigns, events, and initiatives aimed at attracting potential customers and enhancing the retail experience.
• Oversee retail merchandising efforts, ensuring that products are displayed effectively to attract customers and optimize sales.
• Manage ongoing maintenance and updates for mobile apps (eg Food Service CRM, Food Service ordering app, Merchandiser App) with external agency. This include bug fixes, feature enhancements, platform optimization.
• Monitor app performance, troubleshoot issues and implement solutions to ensure optimal functionality.
• Work closely with UX/UI designers to create intuitive and visually appealing user interfaces for mobile apps. Conduct user research, gather feedback, and iterate designs to enhance overall user experience.
• Monitor and analyse the performance of marketing campaigns and initiatives.
• Prepare regular sales reports and presentations to communicate sales and marketing performance.

Requirement:
• Candidate must possess at least a Diploma in Business/ Marketing.
• At least 2-3 years of FMCG trade marketing and/or marketing experience
• Prior experience in trade marketing.
• Strong understanding of digital marketing and social media.

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

*Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business.

*Studies/Administration/Management, Finance/Accountancy/Banking, Human Resource Management or equivalent.

*At least 3 Year(s) of working experience in the related field is required for this position.

*Required Skill(s): Proficient in MYOB, Proficient in MS Office, Good Communication Skill, Good Writing Skill.

*Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent.

About Sleek:

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

At Sleek, you will find a fast-paced environment focused on delivering great solutions, and endless opportunities for learning and knowledge sharing, whether it’s around a coffee with your colleagues at the office, or via video calls with your peers based across APAC.

Responsibilities

• Be a key driver in the digitisation of immigration services
• Provide advice and support to facilitate compliance with the Singapore Immigration requirements
• Prepare SC, PR, LTVP, entry visa application and other key passes issued by ICA
• Prepare visa application for clients for EP/DP/LOC/PEP/ONE Pass and other key passes issued by MOM
• Interact with prospects and clients to identify visa / immigration needs

• Ability to approach immigration with an innovative lens that strategically supports business development and growth whilst ensuring compliance Professional client communication and client services
• Strong knowledge of Singapore immigration processes
• ICA (Immigration & Checkpoints Authority of Singapore) and MOM (Ministry of Manpower) Singapore inbound visa/immigration knowledge
• Ability to approach immigration with an innovative lens that strategically supports business development and growth whilst ensuring compliance
• Professional client communication and client services
• Ability to build strong professional relationships internally and externally
• Independent worker with the ability to communicate effectively with international teams

More about Sleek!
At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 17 nationalities and spoken languages. We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

• Manage end-to-end recruitment process
• Administer on-boarding and off-boarding programs
• Coordinate and communicate with other departments to meet staff training needs
• Manage staff training matter and administer training related funding and claims
• Ensure the correct recording of all relevant record logs and documentation
• Organise and execute employee engagement and welfare activities
• Maintain and update employees' personal files
• Follow-up on contract renewal and expiry
• Handle employee relations matter
• Handle HR letters and correspondence
• Support HR activities and initiatives
• Provide support on office administrative matter
• Other general HR admin duties

Job Description

Duties & Responsibilities:

General repair and maintenance of Electrical, Plumbing, Sanitary systems, Air-conditioning, Ventilation system, Mechanical Equipment and Fire protection system etc

Perform preventive maintenance work & carry out duty on modification and installation of M&E equipment and appliances

Attend to guests’ and tenants complaints

Requirements:

Candidate must possess at least NTC 3 / NITEC in Electrical/ Mechanical Engineering/ Building Services or equivalent

1 year of relevant experience in hospitality preferred

Entry level ITE candidates are welcome to apply as we will offer training

Able to commit to shifts, weekends and public holidays

Benefits: Staff duty meal and uniform are provided.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Duties and Responsibilities:

• Handles guests’ laundry and staff uniform
• Counting inventory of bedsheets, towels, linen etc.
• Prepare welcome hamper for guests

Job Requirements:

• Able to work on rotating shifts, weekends and public holidays
• Cheerful personality, customer-service oriented

Required skill (s) :

• Communication skill

Benefits:

• Staff duty meal and uniform are provided.

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard
• Training will be provided

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by manager.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.
• At least 3 year of administrative work experience.

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

Reporting to the Regional Aftersales Manager, you will be responsible for delivering and securing profitable growth with the assigned customer accounts in the Marine Division in line with the South East Asia Sales Company targets and objectives.

In this role, you will be based in Singapore and will manage assigned customer relationship, including formulating and driving a specific customer account strategy to encompass the complete long-term relationship between Alfa Laval and the customer. 

This role is an individual contributor role and does not have team reporting to the role.

Key tasks:

• Follow established sales processes and guidelines to promote and sell Alfa Laval solution in the Marine aftersales industry;
• Analyze and understand market insights and the customers buying behaviour and make sales plans according to the business division strategy and targets, by working closely with experienced sales or sales team leader
• Look for and manage leads from the market and customers and convert them in real business opportunities in other to ensure the pipeline.
• Be active in the market and focus on making visits, meetings and interactions to customers, focusing on customer needs understanding and highlighting the value of our products and services
• Runs the operation by managing the customer grid and proactive planning in our tools.
• Develop customized proposal to meet customers’ requirement and advocate value based selling and follow through to achieve performance.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
   

What you know?

• Bachelor’s degree from recognized university, in Mechanical or Marine Engineering or related.
• Minimum 3 solid years of experiences in sales / services sales / after sales preferably in the Marine industry.
• Well-versed with development and execution of sales strategies and has also demonstrated proven track record of over-achievement in your current or previous work capacity.
• Strong with data analytics, using both offline and online channels to grow sales. 
• Proactive, service minded, strong in customer care and take quick actions.
• Self-motivated team player with strong customer focus. You should have the courage to take new initiatives and drive implementation.

What is in it for you?

• You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet.
• You work in a company who values personal development and leadership.
• Your work will have a true impact on Alfa Laval’s future success.

Job Description

• Managing and maintain records of the incidents and all circumstances and events occurring.
• Perform accident / near miss investigations and report findings with the recommended corrective actions to prevent recurrence to respective management.
• Coordinate, conduct or facilitate Health & Safety training activities and safety meetings.
• Work closely with site Operations Executives and Person in Charge at Projects on all Workplace Safety and Health issues.
• Identify unsafe act or behaviours, advice and counsel all employees and subcontractors in acceptable safety performance and practices with references to the stipulated Risk Assessment, safe work practices, report to management when necessary.
• Perform safety risk assessments and support operation team for safety related administrative works as per customer’s request.
• Perform monthly site audits/inspection.
• Assist to maintain company's Integrated Management System (IMS), system compliance through audits and documentation

Requirement

• Self-driven, able to deliver within short notification/deadline
• Diploma and above in Safety or relevance
• Registered Safety Officer, MOM
• Attended Safety Management Officer Course for Construction (prefer)
• Good knowledge of Safety Regulations and Procedures.
• Possessed own transport / Motorbike driving license
• Ability to present a professional image and to act in the best interests of the Company
• Basic knowledge in Microsoft Office Application (words, excel, ppt).
• Knowledge on IMS

Kindly include the following:

• Reason for leaving (All past and present employment)
• Last drawn Salary
• Expected Salary
• Availability and Notice Period

Responsibilities

• Responsible for providing forward planning on materials stock plan
• Responsible for liaising with all extenal vendors on subcontracting job particularly on their PO, DO, shipment arrangment, delivery schedule and quality delivery service to production.
• Responsible for procuring production material based on master planning requirement for manufacturing and also support Production to procure consumable items.

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 2 years of working experience in Production planning, FIFO for material supply and good supplier communication and basic procurement SOP.
• Knowledge and experience using MRP or ERP system for planning and inventory control.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Objective of the role

1. Work closely with the markets in SEA, HK & Taiwan to implement the approved Marketing strategy for the Elizabeth Arden brand and all the licensed Brands
2. To support and assist the Regional Marketing Manager (RMM) in all areas to ensure the objectives of the Marketing Department are met.

Responsibilities

E-Commerce

• Work with RMM to review product exclusivities and mechanisms with local markets to ensure attractiveness to target audience
• Work with designer to set up product listings, shop-in-shop designs, banners, creative adaptation and ensure content are aligned with brand and promotion plan

Digital

• Work with markets on website update where necessary

Social

• Work with local markets on monthly social posting calendar
• ·Work with RMM on social content analysis and follow up with markets

PR and Influencers / Events

• Work with RMM and local markets to execute PR/influencer strategy
• Support the coordination & planning of events and other related tasks such as press kits, post event reports

Forecast Management

• To assist with the coordination and consolidation of forecasts for innovations efficiently
• To extract historical data for analysis and review with RMM

Visual Merchandising Maintenance

• To follow regional transparency and Visual Merchandising strategy and work with markets to ensure in-store excellence across all locations
• To ensure that the internal picture library is updated every time market visit is done

Assets and Content Management

• To send and follow up on creative requests for assets
• Coordinate, request and provide assets, product information and necessary documents to local markets during new product launch and where necessary
• Coordinate creative briefs and manage timeline between markets and to designer

Other Marketing Support

• To coordinate and support all necessary information, tools and ad hoc requests between Global team and the markets
• To assist on the development of a monthly newsletter to share best practices and success stories across the region
• To assist with any other related projects, reports, and tasks

• Degree holder in business/marketing
• 1-2 years of marketing experience will be preferred
• Team player with interpersonal and communication skills
• Keen interest in beauty products and retail
• Proficient in MS Office applications and Adobe Photoshop (will be a great added value)
• Occasional traveling may be required

To develop and execute fundraising strategies to secure financial support from diverse sources, including individual donors, corporate partners and foundations to support the implementation and growth of Club HEAL’s programmes and initiatives. Other roles will include media management and event coordination efforts to increase awareness and support for our cause.

Key Responsibilities:

The major responsibilities of this position include, but are not limited to:

1. Fundraising

a. Develop and implement comprehensive fundraising strategies to diversify revenue streams and meet fundraising goals.

b. Identify and cultivate relationships with individual donors, corporate sponsors, foundations, and other potential funding sources, effectively communicating Club HEAL’s mission and impact to secure financial support for our initiatives.

c. Plan and execute fundraising campaigns and initiatives, including online campaigns, direct mail appeals and special events to engage donors and raise funds.

d. Create compelling content to showcase beneficiaries and people-in-recovery whose mental health journeys can be a source of inspiration for others as part of the fundraising campaigns.

2. Donor Engagement

a. Cultivate meaningful relationships with individual donors, corporate sponsors, foundations and other funding sources.

b. Maintain regular donor engagement through various channels, including emails, letters and face-to-face meetings to acknowledge their generosity and support.

c. Provide donors regular updates on the impact of their contributions, showcasing tangible outcomes, success stories and testimonials from beneficiaries.

3. Event Coordination

a. Assist in planning, organising and executing events, to increase Club HEAL’s prominence and engagement with our stakeholders, primarily for the purpose of fundraising.

4. Corporate Communications

a. Assist in implementing a diverse range of media communications plans to enhance the profile of the organisation.

b. Liaise with internal and external stakeholders to coordinate communication efforts and ensure messages are consistent

Technical Competencies:

· Proficiency in Microsoft Office applications

· Good organisational skills with the ability to manage cross-functionally and handle multiple tasks

Core Competencies:

· Strong communication and relationship-building skills, with the ability to articulate Club HEAL’s mission and funding needs to diverse audience

· Strong team player

Preferred Achievements/Characteristic/Experience:

· At least a Diploma/Degree in Communications, Public Relations, Sales/Marketing or related discipline

· With 1 to 2 years of working experience in fundraising, media relations, event coordination or related roles preferably.

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description:

• Maintain full sets of Accounts and perform month-end account closing activities and ensure accurate reconciliations.
• Handle AP / AR duties.
• Handle Bank Reconciliation.
• Prepare and submit monthly management reports.
• Prepare and submit quarterly GST returns.
• Prepare audit schedules.
• Liaise with external auditor, tax agent and corporate secretary for statutory audit, tax and other requirements.
• Assist in ad-hoc assignments.

Job Requirements:

• Possess at least Diploma or Degree in Finance or Accountancy.
• 3 years' relevant experience in the related field.
• Hands-on, independent and meticulous individual.
• Team player, good interpersonal & communication skills.
• 5 days work / week

Our client is currently seeking a highly motivated and detail-oriented professional to join the team. This exciting permanent position offers a competitive salary of up to $4500 and is conveniently located in the vibrant West near MRT Stations. As part of the dynamic healthcare industry, you will enjoy attractive benefits and excellent career progression opportunities.

• Salary: Up to $4500
• Work Location: West, near MRT Stations
• Working Hours: Monday to Friday, 8.30am to 5.30pm
• Industry: Healthcare with Attractive Benefits and Good Career Progressions
• Qualifications: Degree Holder with finance and treasury experiences
• Skills: SAP experiences with advanced IT Skills (e.g., Macros and RPA)

Responsibilities:

• Prepare annual budget and regular projections
• Analyze monthly P/L, monitor against budget, and provide commentaries for management reporting
• Review balance sheet schedules and take action to clear outstanding items
• Provide guidance to departments in financial matters, policies, and procedures
• Review and improve work processes for productivity gains
• Prepare cash flow projections and consolidated Group cash flow statements
• Draft approval papers for submission to the Board of Directors and Finance Board Committee
• Monitor funds for payments and prepare funds transfer instructions
• Maintain bank accounts, bank signatories, and related documentation

• Degree in Accountancy/Business/ACCA completed
• Minimum 3 years relevant experience
• Strong Excel, Powerpoint, and Word skills
• Advanced IT skills, including Macros and RPA (e.g., UiPath), highly valued
• Experience in SAP
• Meticulous, careful, highly driven, committed, and resourceful
• Ability to work independently

If you are a proactive and dedicated professional seeking a challenging opportunity with room for growth, we encourage you to apply. Join the team and be part of an organization committed to excellence in the healthcare industry. Apply now and unlock a rewarding career path!

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

We are hiring for a client-facing role with integrated buying, planning and activation capabilities, covering all analog & digital channels including programmatic & biddable platforms. This role opens up your world to the beauty of media in the advertising world. You will pick up skills on how to creatively integrate both traditional and digital elements into the overall media mix of advertising campaigns while managing the day-to-day planning, buying, implementation, optimization and reporting requirements to meet client objectives.

If you are known to be meticulous, strong with numbers and curious about the media world, we want to talk to you!

Expectations of a Media Executive:

1. Planning 

• Partner your Planner to develop media plans with clear rationalization, channel recommendations and prepare the detailed media flow plan
• Liaise with media owners for proposals
• Engage clients and creative agencies on day to day operations, competitive tracking & reviews, media trend updates and various campaign reports on local/regional levels

2. Buying  

• Negotiation with media owners for better rates and value adds
• Booking of ads and setup of digital ads– both managed service and self-service
• Prepare Copy Instructions/material specs, liaise with media vendors & creative agencies for material submission 
• Digital ad operations (campaign set up on self-serve platforms, tagging of ads and client’s site, ensure ads are properly served and tags are firing) 
• Monitor ads during campaign period, weekly digital reporting, end of campaign reporting and reconciliation of final costs for finance billings 
• Competitive monitoring for offline media (ADEX) and digital media tracking 

People are the heart of everything we do. We created an investment platform used by hundreds of thousands of clients across countries who invest a significant part of their savings. We wish to help our clients reach their financial goals through superior medium to long-term returns. To achieve that, StashAway needs to attract, retain, and develop the best talent available, and this is why our culture is important and comes before anything else. We prioritise business in this order: people first, product second, and business results third.

As our People & Culture Executive for the Group, you will play a pivotal role in shaping StashAway’s culture, nurturing our talent, and driving our mission forward. This is a new role, and you will report to the HR Business Partner.

What your portfolio looks like

• Independently manage SG office operations, facilities and resources 
• Provide comprehensive People & Culture support for Singapore.
• Assist with the performance management initiatives (e.g., 360-degree feedback survey).
• Assist with the learning and development programmes and channels to facilitate employees’ growth and capability building.
• Execute employee engagement programmes in SG and assist with company wide events to facilitate commitment from employees to organisational values, mission, and objectives.
• Facilitate onboarding programmes to enable the integration and engagement of new joiners into StashAway.
• Have HR business partnering conversations, strengthen employee relations and keep the group posted on the pulse in the office.

What makes you thrive in this role

• You enjoy designing and executing programmes and are looking for ways to increase engagement.
• You are regularly recognised for your attention to detail and consider anything less than 100% accurate to be unacceptable.
• You thrive in a fast-paced environment and are not afraid to collaborate with others to ensure prioritisation of work is understood and well communicated.
• You prefer to have a lot of different things going on at one time, and context-switching doesn't slow you down.
• You are interested in building broad People & Culture expertise and are intellectually curious about how it intersects with and enables the business.

• Ideally you have at least 2 years of experience in human resources, people operations, or internal engagement and communication.

• Experiencing managing and prioritising multiple to-dos, projects, and stakeholder relationships in a proactive, professional, and confidential manner.
• Solid experience managing internal events, developing thoughtful communication for employees, and being a culture carrier within the organisation.
• Outstanding attention to detail, accuracy, and follow-through.
• Ability to execute a diverse set of tasks with a high level of excellence and urgency.
• Exceptional verbal and written communication skills, strong interpersonal skills with the ability to effectively communicate with senior leadership.
• Passion for people and being part of a highly engaged team.
• Last but not least, a strong passion for what StashAway does.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Personalised insurance and comprehensive health coverage: Full or partial subsidy of your personal hospitalisation and surgical insurance premium and access to panel outpatient GP, specialist, dental, wellness, and health screening partners.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (20%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (20%)

• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards. Ensure accurate maintenance of all employee records and files. Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.