Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Responsibilities:

Client Relationship & Business Management

• Support in client relationships, campaign or project development, and execution

• Ability to support editorial and response recommendations to clients

• Execute solid project management skills to oversee the execution of all creative and campaign efforts

to ensure alignment of the strategy, and meeting strict deadlines

• Manage and inspire digital-first communications projects across practices and clients

• Develop a well-written project and research brief

• Work collaboratively with strategists & planners, video producers, writers, and designers

• Assist in building and maintaining collective team digital knowledge

• Participate in budget and resource management; tracking team utilization

• Contribute to new business development process and organic client growth

• Proactively contribute towards improving processes, operations, best practices, and emerging issues

• Habitually on top of inspiring, cutting-edge trends and development in digital or in client’s industry

Digital Specialism

• Develop social and digital strategies including driving the research direction and insights for the

development of digital or social media campaigns

• Writing skills with demonstrated ability to write social-friendly copy and package content to drive

maximum engagement on social media

• Manage native social media platforms such as Facebook, Instagram, LinkedIn, Twitter and YouTube;

understanding third-party social media management platforms such as Sprinklr / Hootsuite

• Usage of social listening tools (Talkwalker), social media analytics (Social bakers), Google / Adobe

Analytics, CMS (Wordpress), marketing automation tools and keyword / SEO tools

• Execute paid social and content campaigns from set up, execution, management, optimizations, and

reporting

• Design, monitor, and report on measurements and KPIs

Qualifications:

• A minimum of Diploma or Bachelor’s Degree in Communications or Business in Marketing

• At least 6 months of relevant working experience in social media, advertising or marketing agencies

• Open to Fresh Graduate Applicants

• Experience in planning and getting involved in campaigns across social media platforms (Facebook,

Twitter, Instagram, LinkedIn, etc.) or advertising (display, SEM, social advertising, etc.) is a big plus

• Basic understanding of PR and earned media principles

• Passion in building digital-first and performance communications

• Passion in both B2B and consumer brands

• Has integrated thinking and able to connect digital channel ecosystem

• Able to thrive in a fast-paced team environment (frequent tight deadlines, multitasking, etc)

• Self-motivated and self-starting personality

• Enjoys diverse and multi-cultural working environment

• Able to work both independently, as part of a team and with senior leaders

• Ability to write and communicate well in English

Job Description:

• Coordinate with supervisor and client to ensure quality service delivery
• supports the overall operations of the establishment by ensuring that all utensils, equipment, and workspaces are sanitized and organized
• Ensure all dishes, glassware, and silverware are washed and stored properly
• Follow all health and safety regulations to ensure a safe working environment.
• Perform other cleaning tasks as assigned by management.
• Assist in development and review of operation plans to improve work procedures and quality service delivery
• Facilitate planning of work schedules and deployment of manpower, effective work processes and the capability development of staff

• Job Requirements:
• Previous experience in cleaning or stewarding roles preferred
• Knowledge of cleaning chemicals and supplies.
• Ability to work in a fast-paced environment.
• Strong attention to detail and commitment to maintaining high standards of cleanliness.
• Good communication skills and ability to work as part of a team.
• 6 days’ work week and required to work on Fridays, Saturdays, and Sundays

Job Benefits:

• Good remuneration package
• Training and learning opportunities

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Human Resource Executive and invite industry professional to join us in our mission.

Job Description:

• Manage the full-cycle talent acquisition and retention activities.
• Manage the full-cycle payroll administration activities.
• Manage work pass applications, renewals and cancellations.
• Manage HR administrative tasks across multiple functions.
• Manage and participate in talent engagement events.
• Maintain and update employee records in Info-tech system and personnel files.
• Collaborate closely with all internal and external stakeholders to drive business goals.
• Participate in all HR projects, audit and compliance activities.
• Responsible for other duties as assigned by the HR Manager and President.

Requirements:

• Diploma or Bachelor’s degree in Human Resources Management.
• 3 years of working experience in HR capacity, with focus in Talent acquisition and Payroll administration.
• Proficient with Singapore's statutory laws (e.g., Employment act, CPF act)
• Meticulous, organised, process-driven, detailed-oriented and operationally hands-on.
• Proficient in Info-tech systems and HR related portals.

Responsibilities:

Client Relationship & Business Management

• Lead the day-to-day client relationship, campaign or project development, and execution for B2B clients (technology / healthcare clients)
• Be able to provide sound counsel to clients; comfortable with making content and performance marketing recommendations to clients
• Execute solid project management skills to oversee the execution of all creative and content marketing work align with client’s briefs
• Manage content production delivery including but not limited to thought-leadership articles, whitepaper, sales toolkit, customer case studies and other high-value asset development
• Work collaboratively with strategists & planners, video producers, writers and designers
• Habitually on top of inspiring, cutting-edge trends and development in digital or in client’s industry
• Contribute to new business development process and organic client growth
• Proactively contribute towards improving processes, operations, best practices and emerging issues

Digital Specialism

• Conceptualises, plan and operate demand generation and lead generation campaigns through test and learn approaches
• Develop marketing automation programmes including building email nurture logic, lead qualification / scoring process through the marketing funnel
• Manage email marketing programmes and website CMS builds
• Implement campaigns across social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) or advertising (display, SEM, social advertising, etc.) from setup, optimization to reporting
• Contribute to building WE’s performance offerings and capabilities across display, search and social
• Writing skills with demonstrated ability to write social-friendly copy and package content to drive maximum engagement on social media
• Design, monitor and report on measurements and KPIs

Requirements:

• Minimum 2 years of experience in social media, media, advertising or B2B digital marketing-related fields
• Possess data-driven qualities; detailed understanding of analytics across channels with the ability to synthesize data from many sources into actionable insights.
• Good understanding of Google Analytics; knowledge in Adobe Analytics, Adobe Experience Manager is a plus
• Experience in Account-based Marketing (ABM) or account-based marketing platforms such as Demandbase is a plus
• Basic knowledge of SEM, SEO, CRM and CMS
• Strong interest in performance marketing
• Has integrated thinking and able to connect digital channel ecosystem
• Able to adapt to new conditions and fast-paced environment
• Self-motivated and self-starting personality
• Enjoys diverse and multi-cultural working environment
• Able to work both independently, as part of a team and with senior leaders
• Able to manage multiple tasks concurrently in a deadline-driven process

A Customer Service Executive performs order processing and fulfilment tasks, and analyses customers’ needs and information to improve customer relationships and experiences. Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and responding to customers’ requests and queries promptly. The job environment is customer centric and service oriented. The individual should be a communicative, attentive and patient team player who can address customers’ issues effectively and achieve customer satisfaction.

Job Duties:

• Issue Sales Order & Daily processing of orders
• Handle Phone calls & customer queries
• You will provide sales and admin support to the marketing department which includes the co-coordinating of marketing activities, liaising with principal partners etc.
• Prepare sales order planning duties including order processing both for customers for (both local and overseas)
• Responsible for order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers
• Coordinate shipping arrangements and ensure shipment is according to the schedule
• Plan and implement the overall supply chain strategy
• Identify process and implement solutions in a timely manner
• Preparation of quotations / export sales reports / sales commission
• Overseeing/Preparation of export documentation
• Compile customers forecast to fullfill customers' orders

• General administrative task & support
• Handling accounts receivable & accounts payable
• Handling general Accounting Tasks
• Administering payroll & maintaining employee records
• Handle MOM matters including work pass application / renewal / cancellation
• Workers dormitory arrangement.
• Coordinate with training & Development.
• Administer leave / MC records.
• Monthly CPF submission.
• Prepare employment letter, confirmation letter, warning letter, etc.
• Support admin function for purchasing, report typing and invoicing.
• Licence renewal & preparation of documents for submission.
• Prossess good organization, communication and people's skills
• Any ad-hoc HR & admin duties assigned.

• General administrative task & support
• Handling accounts receivable & accounts payable
• Handling general Accounting Tasks
• Administering payroll & maintaining employee records
• Handle MOM matters including work pass application / renewal / cancellation
• Workers dormitory arrangement.
• Coordinate with training & Development.
• Administer leave / MC records.
• Monthly CPF submission.
• Prepare employment letter, confirmation letter, warning letter, etc.
• Support admin function for purchasing, report typing and invoicing.
• Licence renewal & preparation of documents for submission.
• Prossess good organization, communication and people's skills
• Any ad-hoc HR & admin duties assigned.

Construction company located at Tiong Bahru.

Sales Admin Executive

Working Hours : Mon to Fri (office hour)

Key Responsibilities:

Customer Communication:

• Act as point of contact for customers via email, WhatsApp, or phone for inquiries, quotation follow-ups, and addressing concerns.

• Handle phone inquiries professionally and ensure accurate information is provided.

• Manage correspondence including sending/receiving emails and drafting letters as required.

Order Processing/ Docketing:

• Process sales orders received from customers or sales representatives, ensuring all details are accurate.

• Enter sales orders into the company's system (Ezi Accounting) promptly and efficiently.

• Ensure completeness and accuracy of orders, including checking for any discrepancies.

Sales Support:

• Provide administrative support to the Sales Team by liaising with subcontractors/suppliers to obtain quotations.

• Collaborate with other departments as needed to ensure smooth order fulfilment.

Requirements:

• Excellent communication skills, both verbal and written.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Familiarity with order processing software (e.g., Ezi Accounting) is a plus.

• Ability to work independently and in a team environment.

• Proficient in Microsoft Office (Word, Excel, Outlook).

1. Lead and maintain proposed cleaning project

2. prepare daily work schedule

3. Maintain all type equipments and machines

4. Repair and trouble-shooting involved equipments in cleaning process

5. prepare daily report to operations manager

6. Able to lead a team of workers and ensures supervision

7. willing to learn how to handle equipment and machines

8. can accept rotating shift. off day may not be weekends

9. Able to undertakes any other duties if needed

10.Must able to work extra hours if needed

11.Must be able to work night shift and splite shift

EXECUTIVE CHEF

• Developing unique and cuisine-appropriate menus.
• Collaborating with the Restaurnt manager to set item prices
• Staying current on developing trends in the restaurant industry.
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations.
• Monitoring inventory and purchasing supplies and food from approved vendors.
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating and delivery.
• Identifying and introducing new culinary techniques.
• Preparing meals and competing prep support as needed.

DUTIES AND RESPONSIBILITIES:

• Market the programme to SMEs, institutions of higher learning, students and external partners through telemarketing and events including career fairs, talks, field trips, etc.
• Handle inquiries on programme from external parties
• Evaluate applications based on the programme criteria
• Conduct interviews, shortlist candidates and facilitate matching between applicants and participating companies
• Follow-up and monitor the status of applicants, study award matches and grant funding through working closely with participating companies
• Provide day-to-day administrative support which includes collation of information, processing applications, maintenance of applicants’ database and records, generating reports, preparation of documents and filling, etc.
• Other ad-hoc duties assigned

REQUIREMENTS

• Preferably a Diploma holder with at least 1-2 years of working experience. (Fresh Graduates may apply)
• An extrovert and vibrant personality would be an value - add
• Posses strong planning and organizing skill
• A good team player and results-oriented
• Proficient in MS Office Applications: Word, Excel and Powerpoint

Location: Alexandra Primary School, 2A Prince Charles Crescent, Singapore 159016
Contract Duration: 1 January 2025 to 31 December 2025
Working Hours:

• Monday to Friday (Including school holidays): 7:00 a.m. to 4:30 p.m., inclusive of a 1-hour lunch break.
• Total Hours per Week: 42.5 hours.
• Note: Services are not required on Saturdays, Sundays, and gazetted public holidays unless otherwise specified. Adjustments to the schedule may be required within the 42.5-hour framework.

Key Responsibilities

ICT Support

1. Assist the HOD ICT in managing daily ICT services and overseeing project implementations.
2. Support MOE policies, ensuring compliance with guidelines and standards.
3. Manage and update the school’s website using IsomerCMS, WordPress, or Swiiit.
4. Handle vendor coordination, contract management, and preparation of ITQ specifications and documentation.
5. Assist in ICT asset management, including inventory and loan equipment tracking.
6. Troubleshoot technical issues (e.g., PC, printer, and LAN connectivity).
7. Conduct evaluations for AV and ICT devices, and prepare procurement-related documentation.

ICT Training

1. Plan and deliver Just-In-Time (JIT) training/workshops for staff and students.
2. Prepare and present multimedia training materials.
3. Infuse digital literacy in teaching and learning curriculums.
4. Organize and conduct ICT training for effective implementation.
5. Research and propose tools to enhance teaching and learning experiences.

Other Duties

1. Photograph and video record significant school events using DSLR cameras.
2. Film, edit, and create videos for school activities, ensuring high-quality output.
3. Live-stream major school events and manage AVA setups for assemblies and functions.
4. Carry out any additional duties as assigned by school leaders.

Qualifications and Skills Required

1. Experience:

• At least 1 year of experience as an ICT Executive, preferably in a Singapore primary school environment.
• Hands-on experience with ICT projects and managing school ICT assets.

1. Technical Skills:

• Proficiency in CMS platforms such as WordPress.
• Advanced knowledge of video editing software and livestreaming tools (preferably in iOS or Mac environments).
• Ability to troubleshoot IT systems and set up AV sound systems.

1. Training and Communication:

• Capable of preparing and conducting ICT training sessions for staff and students.
• Excellent interpersonal and communication skills.

1. Other Requirements:

• Strong planning, analytical, and multitasking abilities.
• Physically capable of moving and setting up IT and AV equipment.
• Team player with the ability to work independently when necessary.
  

Working Hours: 3 working days per week (Preferably Mon, Tues and Thurs; open to discussion)

8.30 am to 6.00 pm (1 hour for lunch)

Job Responsibilities:

1. Recruitment (not limited to) which includes preparing job description, posting of job vacancies, reviewing resumes, coordinating, scheduling the interviews, conducting reference checks, following up with the hiring managers and notifying candidates of the interviews outcome.

2. Pre-onboarding arrangement such as pre-employment check-up.

3. Other administrative duties such as updating HR records, checking invoices, filing.

Requirements:

• Minimum a Diploma in HR or Business Administration

• Minimum 2 years of working experience in Human Resource

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599