Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2500+ employees, 80 nationalities with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this role is important to us

SimCorp Asia is building out our Project Management Service Line, with a focus on improving commercial and delivery management of SimCorp’s offerings. We are looking for experienced Senior Project Managers to manage the delivery of SimCorp Dimension and related services with asset managers, fund managers, banks, insurance companies and pension funds across the Asia Pacific.

You will be responsible for all aspects of implementation projects including client engagement, resource and financial management, and stakeholder complexity. You will lead project execution with a focus on providing greater customer value and outcomes while better measuring and reducing risk for SimCorp.

What you will be responsible for

· Managing all aspects of the SimCorp implementation across products and services, including clarification and design, configuration, data conversion, integration, testing and training

· Managing multiple implementation-related workstreams - identifying all required tasks, dependencies, and time/resource estimations as well as providing regular status updates

· Managing handovers from Presales to Onboarding and from Onboarding to Run

· Facilitating business requirements gathering workshops

· Contributing to improvement and documentation of best practices for implementation projects globally in collaboration with Global PMO

· Creating and maintaining required project artefacts such as project plan, reports and RAID change requests

· Effectively monitoring customer feedback and reporting

· Actively identifying and mitigating risk

· Motivating the project team and ensuring continuous improvement within the team

What we value

Most important is that you can see yourself contributing and thriving in the position described above. We would expect you to be proficient in several of the following skills and be able to upskill to a high standard for the remainder.

· Proven track record in delivering multi-stream projects in complex business environments

· PMI/Prince 2 or equivalent certification

· Knowledge and experience of the Investment Management/Asset Management/Financial Services industries is a strong asset

· Familiarity with implementation focused projects in the Financial Technology sector is a plus

· Willingness to travel to client site within Asia Pacific, from time to time

· Availability to come into the SimCorp office 2 times/week

Benefits

An attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career

About The Role

Our client is a prominent global player in the shipping industry. They have highly stable corporate functions and there is now a rare opening within the corporate secretarial department. With strong precedence and framework in place, the corp sec team member would have plenty of opportunities to strive in a fast-paced environment.

Responsibility

The job entails a wide range of corporate secretarial responsibilities, including tasks like incorporating companies, organizing meetings, and handling documentation for various entities within the Group. It also involves ensuring compliance, performing due diligence processes, and timely filing of necessary documents. Additionally, this position involves supporting other departments, such as working with the external service providers, auditors and managing shareholder relationships within the Group. Miscellaneous duties may also be assigned.

Requirements

Ideally, you should have at least 6 years of experience gained as a corporate secretary from either a service provider or an inhouse organisation. ICSA Qualification is ideal. Knowledgeable in statutory requirements of the Companies Act and other government legislative will be highly regarded. You should have good command of written and spoken English and Mandarin and well adapted with working with global stakeholders across jurisdictions in different time zones. Someone who is organized, efficient and have high attention to detail and accuracy is preferred as well.

To Apply

Those interested, kindly click "Apply".

Alternatively, interest and referrals to Rachel at [email protected]

Reg: R2095759 | License No: 116S8060

• Prepare all the cost estimates for Marine/Coastal Tender Projects.
• Review upstream contract terms and identify possible risks and opportunities related to the application of contract clauses.
• Calculate quotations from specialists/sub-contractors, prepare competitive comparison for cost committee prior for negotiation and award contracts.
• Assist in negotiation of contract terms and assessment of contract proposals.
• Draft and issue contracts and agreements (between customers and the company, with Sub-Contractors and Suppliers).

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 8 years of contract management experience in Marine/Coastal Projects.
• Hands-on experience from pre-contract stage to post-contract stage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

E-Commerce Manager

Working Days: 5 days (Mon-Fri)
Working hours : Start between 8am-10am and end between 5pm-7pm
Location: Kaki Bukit
Salary : $5000 - $7000

Company Overview:

We are a dynamic and rapidly growing fashion retail company, dedicated to providing trendy and stylish shoes to discerning consumers around the world. With a focus on both online and offline sales channels, we are looking for a committed and experienced Marketing Manager to join our team. If you have a passion for fashion, a deep understanding of brand marketing, and the ability to create impactful marketing campaigns, we invite you to apply and be part of our exciting journey.

Job Description

Key Responsibilities:

1. E-commerce Strategy:

• Develop and execute a comprehensive e-commerce strategy in alignment with company objectives.
• Analyze market trends and competition to identify growth opportunities.

1. Website Management:

• Oversee the maintenance and optimization of the e-commerce website, ensuring a user-friendly experience.
• Implement improvements to website design, navigation, and functionality.

1. Traffic and Conversion:

• Work closely with our Marketing Team to plan and execute digital marketing campaigns to drive traffic, conversion, and customer retention.
• Manage online advertising, email marketing, SEO, and SEM.

1. Inventory and Fulfillment:

• Collaborate with inventory and logistics teams to ensure product availability and efficient order fulfillment.
• Monitor inventory levels and recommend restocking strategies.

1. Analytics and Reporting:

• Utilize web analytics tools to track key performance metrics and produce regular reports.
• Make data-driven decisions to improve online sales and user experience.

1. Customer Experience:

• Monitor customer feedback and resolve any online shopping issues promptly.
• Enhance the overall online shopping experience to drive customer satisfaction and loyalty.

1. Team Leadership:

• Manage and lead a team of e-commerce professionals, providing guidance and support.
• Foster a collaborative and innovative work environment.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 3 years e-commerce managerial experience or in a similar capacity.
• Proven experience in e-commerce management, preferably in the fashion or footwear industry. Preferable in Retail / Related indsutries.
• Strong knowledge of e-commerce platforms and web development.
• Proficiency with web analytics and reporting tools (e.g., Google Analytics).

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Description:

As the General Manager of the international market for our company, you will be responsible for overseeing and expanding our operations in various global regions. You will be tasked with developing and executing strategic plans to drive international growth, managing cross-cultural teams, and ensuring the delivery of exceptional catering services to our international clientele

Responsibilities:

1. Develop and implement strategies to expand the company's presence in

international markets.

2. Identify and pursue new business opportunities, partnerships, and client relationships globally.

3. Collaborate with the marketing team to tailor promotional and marketing strategies for different international markets.

4. Lead and manage cross-cultural teams, ensuring effective communication and efficient operations.

5. Oversee international logistics, including transportation, customs regulations, and supply chain management.

6. Analyze market trends, competitive landscape, and customer feedback to inform business decisions.

7. Ensure compliance with international regulations, standards, and legal requirements.

8. Foster strong relationships with international vendors, suppliers, and partners.

9. Monitor and report on key performance indicators (KPIs) for international operations.

10. Represent the company at international events, trade shows, and industry conferences.

Requirements:

1. Proven experience in a senior leadership role within the catering or

hospitality industry, with a focus on international markets.

2. Strong understanding of international business practices, cultural nuances, and market dynamics.

3. Excellent leadership and team management skills, with the ability to inspire and motivate teams across different geographies.

4. Exceptional communication and negotiation abilities.

5. Strategic thinker with a track record of driving business growth and achieving targets in diverse international markets.

6. Ability to travel internationally as required.

KPIs:

1. Number of new business opportunities identified and pursued.

2. Revenue generated from new and existing accounts.

3. Market share and brand recognition in target markets.

4. Number of successful partnerships established and maintained.

5. Cost-effectiveness of business development activities.

[What you will be working on]

As a FRAP business partner, you will be responsible for supporting the IT division by providing advisory on their procure to pay activities. This role requires extensive cross-functional partnership with various stakeholders.

Key responsibilities will include:

1. Engaging with relevant internal and external stakeholders on:

• Budget management such as budget analysis/evaluation, budget preparation, monitoring and reporting

• Procurement activities such as policy formulation, co-solution and vetting of procurement requirement specifications and approvals for compliance with procurement policies, guidelines and processes.

• Financial reporting and management which include accounts payable activities such as payment review and processing, fixed assets and tax accounting as well as the use of data analytics to derive relevant insights and trends.

2. Identifying opportunities for continuous improvement, while keeping abreast of policies, processes and key risks.

[What we are looking for]

To meet the challenges of this role, you must have/be:

• Bachelor’s Degree in Accountancy, Finance or Business Administration; or equivalent.

• At least 5 years of relevant experience, preferably in the areas of procurement, audit, and/or accounting.

• Excellent communication, interpersonal and project management skills.

• Good problem solving and critical thinking skills, results oriented and able to work effectively under pressure or on multiple priorities and projects.

• Knowledge in either IT procurement, financial controls, and/or Government Procurement Instruction Manuals would be an advantage.

• Proactive, self-motivated, and able to deliver in a fast-paced environment.

• A keen learner with a strong drive for operational excellence.

• Singaporean/PR

Purpose of your role

We're looking for an outstanding Partnership Manager to join our Singapore commercial team. As a crucial member of the team, you'll be the driving force behind the expansion of our client base, generating, onboarding, and acquiring high-quality new relationships through new partner acquisition and growing existing partner relationships. You'll work closely with our BDM and client management team to deliver new corporate clients, taking ownership of our success and driving revenue to new heights. This is a chance to showcase your sales skills and be at the forefront of OFX’s Asia growth.

What you do 

• Be a driving force behind OFX's client base growth by establishing new partnerships and strengthening existing ones, putting you at the forefront of our exponential growth
• Use your sales expertise to take the reins of our existing consumer and corporate partnership leads, continuously expanding and maturing the program and scaling our success to new heights
• Showcase your sales skills by presenting and explaining OFX's value proposition, products, and services to potential partners and clients, driving success and growth
• Collaborate with OFX's broader team to stay ahead of industry compliance regulations, legal adjustments, product advancements, and distribution channels, putting OFX ahead of the curve
• Exceed KPI targets with your commitment to success, track and record your activity on accounts, and use your skills to support closing deals, driving success and growth for our team

The role

Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long-term relationships with our Tier 2 and 3 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Job Title

Job Description Summary

Job Description

About the Role:

• Execute on Asia Pac / India real estate plans to deliver on key GRE portfolio metrics.
• Partner with internal functions and external Real Estate providers for transaction, design and project management to ensure the successful execution of real estate strategies and enable the businesses to meet their objectives.
• Develop and maintain strong working relationships with senior management in the business across Asia Pac / India region striving to provide excellent customer service in all the aspects of delivery from the Global Real Estate (GRE) team.
• Manage the integrity of data across the region to enable proactive portfolio management and optimize C&W’s client’s use of its property assets across the region, exploiting cost and space reduction opportunities.
• Collaborate with external partners including leading cross-functional teams across multiple projects ensuring clear accountability and obtaining results.

About You:

• Bachelor’s degree in real estate, Business Management, or Finance.
• At least 5 years of Corporate Real Estate function experience with MNC.
• Experience influencing and driving results through external partners including leading cross-functional teams across multiple projects.
• Experience in financial analysis and modeling.
• Strong knowledge of the India market, with at least 5 years of experience in dealing with India transactions is mandatory.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Be the difference

If making a difference matters to you, then you matter to us.

Our solutions make a difference – and so do our people.

We're looking for a Revenue Marketing Manager, APAC. The Revenue Marketing Manager is responsible for collaborating with country leaders, functional marketing colleagues, customer success leads, and sales teams to support executing the Go-to-Market strategy for assigned markets. As a market expert, you will develop and implement high-impact marketing plans focused on building awareness and reputation, generating high-quality opportunities, driving customer retention, and supporting channel partners. You're expected to have advanced knowledge in monitoring marketing automation tools and digital channels. You will report to the Revenue Marketing Director, APAC, for Clinical Effectiveness, based in Singapore.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangements). #LI-Hybrid

Get to know us at https://www.wolterskluwer.com/en/health

What We Offer

• Great compensation package
• Medical Insurance and Dental benefit for employee and family
• Flexible working hours to improve work life balance
• Learning and Development Program
• Paid Leave and volunteer leave
• Wellness Programme

About the Role

Collaborate closely with the senior manager for APAC marketing and country managers to develop and execute quarterly and annual marketing plans for target markets, ensuring regional strategy complements and supports global marketing objectives and sales targets.

• Develop and execute multi-touch digital marketing campaigns based on the buyer’s journey to grow and engage audiences; acquire and convert leads across different channels and platforms.
• Work with local vendors, channel partners, and internal Wolters Kluwer teams to create and execute awareness and pipeline generation campaigns, leveraging appropriate global audience and digital campaigns and working on localizing and translating digital and audience program content as required.
• Ensure successful execution of plans on time and on budget.
• Create, monitor, and report on pipeline and results using CRM and marketing analytics tools, identifying trends and risks, and implementing actions to ensure future pipeline is sufficient to achieve sales target, including net new opportunity pipeline creation, pipeline acceleration, and pipeline gap initiatives.
• Drive ABM programs: 1 to 1, 1 to Few, 1 to Many, and competitor monitoring in collaboration with local sales teams and ABM marketing team.
• Work closely with the regional sales team to ensure they are aware of and involved in marketing activities and provide feedback on ideas and opportunity progression.
• Work with the product marketing teams and country managers to develop and implement product launch plans for relevant target markets.
• Track and report marketing project timelines, tactical KPIs, and sales results.
• Work with the APAC revenue marketing team to share learning and best practices.
• Develop and execute thought leadership programs that increase awareness and build reputation:
• Understand HIT challenges/trends in the assigned markets and work with content experience colleagues and agencies to develop relevant and compelling material, ensuring it is persona-based, aligned with global audience messaging, and differentiates Wolters Kluwer versus competitors.
• Work with local PR agencies, event agencies, and media partners to implement effective thought leadership programs.
• Support retention programs:
• Support retention efforts through participation in international high-touch customer strategy and Top 100 account activities.
• Produce customer profiles and testimonials that highlight the value and impact of CE solutions.
• Support Channel Partner Program
• Work with local channel partner managers to onboard, enable and support partners to achieve business growth and deliver on regional objectives related to market development, awareness, education, and pipeline creation.
• Track marketing impact in partner regions by monitoring opportunity progression and reporting KPIs against targets to relevant stakeholders (MDF use, pipeline generation, marketing-assisted wins).

About You

• 3+ years of broad marketing experience gained in large multi–cultural global companies, using tactics such as digital marketing, C-Suite lead generation campaigns, event management, content marketing, PR, and media engagement, with a track record of generating and managing marketing contribution to revenue.
• Highly creative with experience in devising integrated marketing campaigns that engage, inform, and motivate.
• An understanding of digital metrics to measure each marketing funnel performance.
• Experience in marketing in multiple markets and appreciation of cultural factors that influence ways of working both internally and externally.
• Highly self-motivated individual with a strong work ethic and demonstrated excitement for new challenges and opportunities.
• Proven ability to effectively manage multiple priorities and projects
• Strong organizational and project management skills with excellent attention to detail.
• Good communicator with an ability to build positive cross-functional (sales, corporate marketing, customer success) and management relationships
• B.A. or B.S. degree
• Proficiency in English is essential; fluency in Korean or Chinese is a distinct advantage.
• International marketing experience is preferred.
• Prior healthcare or technology sector experience preferred.

Travel Requirement

• Up to 15-30% travel

About Us

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About BytePlus

BytePlus is a business unit in ByteDance and provides intelligent platform services powered by industry-leading research in emerging technologies. From data analytics tools to computer vision software, BytePlus solutions enable businesses reach their potential. To help businesses access BytePlus technologies, the Platform team delivers a reliable and easy-to-use platform that businesses can use to discover, learn more about, purchase and use BytePlus solutions. Our platform makes it radically safe and effortless for technology professionals to consume solutions like BytePlus Recommendation, BytePlus Effects and BytePlus Data Intelligence to grow their businesses.

About the Team

BytePlus is a business unit in ByteDance and provides intelligent platform services powered by industry-leading research in emerging technologies. From data analytics tools to computer vision software, BytePlus solutions enable businesses reach their potential. To help businesses access BytePlus technologies, the Platform team delivers a reliable and easy-to-use platform that businesses can use to discover, learn more about, purchase and use BytePlus solutions. Our platform makes it radically safe and effortless for technology professionals to consume solutions like BytePlus Recommendation, BytePlus Effects and BytePlus Data Intelligence to grow their businesses.

Key Requirements

We are looking for a Product Marketing Manager to lead our product marketing strategies. You’ll be responsible for shaping the way in which we promote and develop our products, helping us to strengthen our brand and enable sales. The roles requires a strategic and quantitative thinker, able to process technological concepts and explain them in an approachable manner. You should be familiar with various product marketing techniques, able to collaborate with multiple internal stakeholders to help build the product narrative and convey the core value of our offerings.

- Understand the ins and outs of each product/solution, market & client segmentation & needs/painpoints, able to effectively develop product value proposition and messages to enterprise clients.

- Experience in and knowledge of marketing, messaging and search engine optimization to ensure product campaign reaches right audience

- Research and analytical capabilities across market, competitive and customer insights

- Concept and selling point extraction: in line with the product team, extract the selling point of the product, translate the product function into user value, and build up the persuasive narratives.

- Material production: coordinate the production of product related materials used by customer oriented team, including PPTs, videos, factsheets, etc

- Marketing coordination: Develop the go-to-market plan for product / feature launches through a series of channels including social media, PR, event marketing, to achieve branding awareness and increase sales performance.

- Working with content and digital marketing team to create materials that enable sales and drive awareness and lead generation across the buyer's/customer's journey

- Evangelise our products and solution both inside and outside the business

- Partner closely with cross-functional teams, including communications, brand marketing, social media, web development and product management to drive the execution of our product journey.

Qualifications

Who You Are

The right candidate will have relevant experience within the tech industry, particularly with relation to AI, Data, Cloud and Video solutions. The individual must achieve credibility with product group and Sales leadership, while maintaining a healthy tension to drive our commercial objectives.

To be successful in this role, you have

- 7+ years of experience in product marketing within a tech and enterprise business.

- Minimum 3 years of experience in leading technical marketing in a global software organisation or related field.

- Knowledge of Cloud, AI, Data or video space

- Quick learner with a solid product/tech background.

- Understand the product marketing landscape and a strategic thinking, providing insights and lead marketing strategies.

- Strong agility to adapt to and be effective in new situations in a highly dynamic environment.

- Creative, logical with a high level of content skills.

- An excellent communicator who is comfortable working cross functions will be effective in a dynamic environment.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Responsibilities

• Plan, execute and manage assignments for timely completion
• Take charge of staff planning and management
• Review and ensure completeness and quality of staff work and compliance of all statutory and/or regulatory requirements of the assignments
• Assist the Director in practice development matters and activities
• Coach, motivate and develop junior members within the team

Job Requirements

• Degree in Accountancy, ACCA, CA or equivalent professional qualification
• Able to work independently and lead in a team, manage projects and meet project deadlines
• Candidates with a minimum of 6 years of proven and relevant insolvency experience in PAC firms will be considered for the Manager position
• Strong business acumen and logical thinking / analytical skills