Responsibilities:

• Create and manage digital marketing strategies to drive leads and enhance online presence.
• Track, measure, and report digital campaign performance against ROI goals.
• Create and adapt Chinese-to-English content for various formats, tones, and channels, collaborating with teams for appropriate assets.
• Contribute to product positioning, marketing strategy, and product naming.
• Manage social media accounts for example, Instagram, Facebook, TikTok, YouTube to boost brand awareness and engagement.
• Update marketing materials, maintain content databases, and collaborate with regional marketing teams.

Requirements:

• Degree in Marketing/Communications or equivalents.
• Interest in skin care, wellness and healthcare products.

________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Info:

• Salary: Basic up to $3000 + Performance Bonus
• Working Hours: Monday - Friday (8:30am - 5:30pm); Saturday (8:30am - 3pm)
• Location: Clementi

Job Scope:

Client Support and Relationship Management:

• Serve as the primary contact for key accounts, addressing their daily inquiries and requests

Order Management and Coordination:

• Oversee and process client orders, ensuring accuracy and prompt delivery
• Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs

Issue Resolution:

• Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions

Client Feedback and Reporting:

• Collect and communicate client feedback to relevant internal teams to drive continuous improvement

Collaboration and Cross-Department Communication:

• Partner closely with the sales and account management teams to ensure alignment on client strategies
• Work with other departments (e.g., finance, logistics, product development) to address client-related issues

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Description

Receptions duties such as attending to phone calls, visitors, courier services, mails processing, distribution of mails and activities logs and records

Lead and manage full spectrum of HR functions including strategic Human Resources development, Recruitment & Selection, Compensation & Benefits, Learning & Development, process and compliance, handle of Grievances and Exit procedures

Develop and execute recruitment strategies to support project growth

Responsible for planning & implementation of HR projects or initiatives

Lead, organize, maintain and develop HR policies

Handle job advertisement on job portals

Perform administrative support such as hotel reservation, air-tickets booking, purchasing of pantry and stationery etc.

Handle full process of recruitment by coordinating, scheduling and facilitating interview

Manage onboarding and off boarding process for employee

Prepare workstation for new employee by setting up the laptop, connecting to the printer and installing the software

Collect, check and verify the attendance

Handle full process of payroll

Handle application, renewal and cancellation of work passes

Handle government license application and renewal

Track the probation review, annual review for the employees

Prepare weekly report and monthly report to management

Handle company worker’s accommodation such as dormitory rental contract, check-in & out and all related matters

Handle work injury claims

Handle flight ticket purchase

Administer training related matters including coordination or enrolment of internal & external courses, update and maintain training record

Initiate plans and activities for a cohesive working environment

Manage general office administration works such as maintaining office facilities, pantry / stationary supplies, letter preparation

Assist in sourcing the vendors for office equipment, software, etc

Verify the invoices an prepare payment form

Sorting of incoming mails and arranging of courier services

Maintain proper documentation of employee records

Any other ad-hoc duties which may be assigned

Job Requirements

At least a GCE “O” Level or equivalent with some relevant working experience is preferred

Able to leading a young team and training new hires.

Willing to work in Construction Site

Able to communicate fluently in Mandarin and English, proficiency in multiple languages is an advantage.

Independent, good communication skills, able to work well under pressure

*We regret to inform you that only shortlisted candidates would be notified*

• Responsible for the preparation of full set of accounts, financial and management reporting for the holding company.
• Tasked with overseeing the billing activities between affiliated companies.
• Oversee the processing of Accounts Receivable and Accounts Payable.
• Enter and handle daily bank transactions.
• Assist in ensuring compliance with financial regulations, accounting standards and internal controls. Support the coordination of internal and external audits.
• Assist in ensuring compliance with tax laws and regulations by preparing and reviewing tax returns and forms. Support the coordination of tax filling with Singapore tax agent.
• Team support - collaborate with the finance teams under the group, provide assistance and guidance, and support the financial controller in various financial tasks and projects.

Responsibilities:

• Ideate, prioritize, and define requirements based on market and customer insights.
• Analyze trends, assess technology, and generate product concepts.
• Define competitive positioning and USP.
• Execute NPD plan within timelines, aligning Scrum teams via Agile.
• Source manufacturers, liaise with formulators, and ensure regulatory compliance.
• Conduct efficacy, safety, and stability tests with manufacturers.
• Finalize product specs, labels, and packaging with relevant teams.
• Research pricing, create costing data, and present to management.
• Provide technical support to Marketing and conduct product training.
• Monitor industry trends, competitor actions, and product performance.
• Manage product improvements and corrective actions with manufacturers.
• Ensure compliance with standards and support company goals with additional projects.

Requirements:

• Degree in Nutrition/ Chemistry/Pharmacy or equivalents.
• Minimum 1 year of experience in product development or management within dietary supplements or health food.
• Proficient in product/project management, with strong planning and time management skills.
• Resourceful, analytical, and effective at problem-solving.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Are you a data analyst who is passionate about governance and transforming data into actionable insights? In this role, you will foster strong relationships with key stakeholders in the region, leveraging your data expertise and experience in data management to achieve meaningful outcomes. If you have a strong understanding of data sensitivity and enterprise architecture, this opportunity is for you.

Key Responsibilities:

• Work with group companies to collect, clean, and preprocess datasets to ensure data quality and reliability
• Conduct exploratory data analysis to identify patterns, trends, and anomalies
• Ability to data manipulation and apply statistical methods to transform data into actionable insights for business stakeholders (familiar with regression and time series analysis)
• Interpret and communicate findings to non-technical stakeholders through reports, BI dashboards, and presentations
• Automate existing recurring reports and analyses
• Design and develop the data architecture for BI solutions
• Build data pipelines where necessary for the development of visualization solutions
• Ad-hoc analysis required by management to support strategic initiative

General Requirements:

• Minimum of 2-3 years of experience in a business setting focused on data analysis, insights, and recommendations. Fresh graduates are welcome
• Excellent data visualization skills, with experience in creating dashboard reports using Power BI, Tableau, or similar tools
• Knowledge with database, data modelling and ETL pipeline development
• Knowledge in SQL, and Python is a plus
• Bachelor’s degree (or equivalent) in mathematics, computing, statistics, business analytics, finance or equivalent

Key Competencies

• Enjoy capturing and analysing large amounts of data
• Natural problem solver
• Analytical thinking
• Great interpersonal skill

Responsibilities:

• Review and maintain Safety Management System, Safe Work Procedures, and Risk Assessments.
• Identify improvement areas and monitor implementation of recommended measures through site inspections and team engagement.
• Collaborate with teams to plan, implement, and maintain effective WSHE work plans.
• Investigate WSH infringements and industrial accidents, recommending preventive actions.
• Handle incident reporting, investigations, and propose corrective measures.
• Conduct internal audits to ensure compliance with ISO 9001, ISO 14001, ISO 45001 standards, GGB, ConSASS, and Bizsafe.
• Liaise with relevant authorities on WSH issues.

Requirements:

• Registered WSHO & ECO Officer
• At least 5 working experience in construction industry (design & build/industrial warehouse)
• Working experience with A1 or A2 construction company.

___________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Review and maintain Safety Management System, Safe Work Procedures, and Risk Assessments.
• Identify improvement areas and monitor implementation of recommended measures through site inspections and team engagement.
• Collaborate with teams to plan, implement, and maintain effective WSHE work plans.
• Investigate WSH infringements and industrial accidents, recommending preventive actions.
• Handle incident reporting, investigations, and propose corrective measures.
• Conduct internal audits to ensure compliance with ISO 9001, ISO 14001, ISO 45001 standards, GGB, ConSASS, and Bizsafe.
• Liaise with relevant authorities on WSH issues.

Requirements:

• Registered WSHO & ECO Officer
• At least 5 working experience in construction industry (design & build/industrial warehouse)
• Working experience with A1 or A2 construction company.

___________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• To perform SAP update (PIR/SL/MM/Quota etc)
• To perform SAP data validation
• To perform MAP for new part
• To update and create new vendor source
• To maintain good filling system within the department
• To support cost reduction exercise (prepare BOM list etc)
• To support live BOM activities
• To dispatch sample to factory
• To perform other administrative duties as assigned

Requirements:

• At least N Level or equivalent
• With 1 year working experience in manufacturing environment preferred
• Knowledge in Microsoft Office preferred
• SAP knowledge is an advantage

Interested candidates are to submit a detailed resume to speed up the application process.

We regret to inform that only shortlisted candidates will be notified.

Thank you for applying.

Responsibilities:

• Industrial Trends & Insights: Analyze market trends, data, and customer insights to generate ideas for NPD.
• Product Positioning: Define competitive positioning and unique selling propositions (USP).
• NPD Leadership: Oversee the entire NPD process, from concept to completion, including reformulations.
• Cross-functional Collaboration: Lead efforts with Regulatory, Marketing, Supply Chain, Manufacturers, R&D, and Quality for timely product delivery.
• Supplier Liaison: Source and coordinate with contract manufacturers and formulators; serve as the main contact for NPD discussions.
• Formula & Compliance: Review formulations and ensure ingredient/design compliance with regulations.
• Product Testing: Ensure understanding of product challenge tests, stability, and compatibility studies.
• Costing & Pricing: Research market prices, generate product costing, and propose pricing.
• Product Introduction: Conduct product training for marketing teams and sales leaders.
• Post-launch Management: Analyze product performance, manage feedback, and provide technical responses.
• CAPA Response: Address corrective and preventive actions raised by Quality.
• Standard Procedures: Contribute to and implement standard procedures aligned with industry and QMS standards.
• Other Duties: Perform additional tasks and projects to meet company goals.

Requirements:

• Degree in Cosmetics, Chemistry, or a related field.
• Minimum of 2 years of working experience in product development or management within the cosmetics or skincare industry.
• Preferred Candidates with an interest in marketing within beauty, skincare, personal care, or similar industries is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Assist Project Manager with project functions, including project management, site management, and risk control to achieve project goals.
• Support Project Manager in planning and coordinating construction works according to the master and detailed work programs.
• Guide junior Engineers in daily work execution.
• Prepare and submit project documents such as schedules, method statements, design plans, risk assessments, and reports.
• Supervise construction to ensure compliance with contract specifications, drawings, quality standards, and ESH practices.
• Coordinate and liaise with clients, authorities, consultants, subcontractors, and suppliers on all project matters.
• Facilitate site inspections, submit technical reports, and maintain records. Assist in verifying progress payments and contractor claims.
• Attend regular meetings with clients, consultants, and contractors to monitor project progress.
• Establish and maintain a document control system for design drawings and project documents.

Requirements:

• Bachelor’s degree in Civil Engineering recognized by the Professional Engineer Board.
• At least 3 years of working experience in construction and infrastructure industry (LTA, Roadwaorks, MRT Projects).

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Create and manage digital marketing strategies to drive leads and enhance online presence.
• Track, measure, and report digital campaign performance against ROI goals.
• Create and adapt Chinese-to-English content for various formats, tones, and channels, collaborating with teams for appropriate assets.
• Contribute to product positioning, marketing strategy, and product naming.
• Manage social media accounts for example, Instagram, Facebook, TikTok, YouTube to boost brand awareness and engagement.
• Update marketing materials, maintain content databases, and collaborate with regional marketing teams.

Requirements:

• Degree in Marketing/Communications or equivalents.
• Interest in skin care, wellness and healthcare products.

________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

· To provide sales administrative support to the Sales Team.

· Assist in the preparation of delivery order, purchasing order and invoicing

· Handle phone and email enquiries, ensuring timely responses

· Maintain good filing, photocopying, scanning documents & proper records of documents and correspondences.

· Prepare schedule plan and arrange delivery

· Provide administrative support and undertake additional tasks as needed

Requirements:

• Good coordination and communication skills
• Basic knowledge of Microsoft Excel and Word
• Good team player and self-motivated
• Administrative experience in the sales department is a plus

Job Descriptions

• Full Time / Permanent
• 5 Days Work
• Assist in HR-related matters for Workers.
• Salary Range: $2500 - $2800 (Salary Commensurates Experience)
• Knowledge in MOM matters is advantageous.

Job Requirements

• Diploma / O-levels (with Min 1 year Relevant Experience)
• Perform ad hoc duties when required.
• Proficient in Microsoft Office.
• Team player, proactive and willing to learn.
• Possess strong interpersonal skills, effective time management and multitasking skills.
• Able to work independently or with minimal supervision.
• Able to work in and as a team.
• Able to work in a fast paced environment.
• Able to start work immediately.
• Willing to work in West Area.

Responsibilities:

• Ideate, prioritize, and define requirements based on market and customer insights.
• Analyze trends, assess technology, and generate product concepts.
• Define competitive positioning and USP.
• Execute NPD plan within timelines, aligning Scrum teams via Agile.
• Source manufacturers, liaise with formulators, and ensure regulatory compliance.
• Conduct efficacy, safety, and stability tests with manufacturers.
• Finalize product specs, labels, and packaging with relevant teams.
• Research pricing, create costing data, and present to management.
• Provide technical support to Marketing and conduct product training.
• Monitor industry trends, competitor actions, and product performance.
• Manage product improvements and corrective actions with manufacturers.
• Ensure compliance with standards and support company goals with additional projects.

Requirements:

• Degree in Nutrition/ Chemistry/Pharmacy or equivalents.
• Minimum 1 year of experience in product development or management within dietary supplements or health food.
• Proficient in product/project management, with strong planning and time management skills.
• Resourceful, analytical, and effective at problem-solving.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

a) Pipeline Generating

• Possess interpersonal skills to establish relationship with customers to extract key information and convincing customer on our pricing and value-added services
• Simple presentation skills will be needed to present a sales pitch to the potential customers
• Candidate has to possess techniques of pipeline generation and developing a lead to a potential pipeline
• Discipline to follow through from a lead to develop into pipelines
• Possesses basic innovative skills to solve customer problems using our product offerings
• Reactive and flexibility skills will be required

b) Negotiating

• To be able to leverage on company’s advantages and key selling points to negotiate a reasonable and maximized margin

c) Account Servicing

• Candidate must be able to make justifiable judgment calls to decide on selling prices and quotations
• Timely highlight and feedback on sales initiatives and out of norm issues
• Reactiveness and resourceful skills will be required as well
• Retaining of accounts, growing wallet share and expansion of accounts

d) Credit management and collection

• Candidate must have ownership over outstanding debts and see through debt recovery process
• To possess firm verbal and written communication skills when conversing with customers on credit and debt matter

Job Description

• Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
• Reconciling processed work by verifying entries and comparing system reports to balances
• Maintaining historical records
• Paying employees by verifying expense reports and preparing pay checks
• Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit
• Responding to vendor enquiries regarding finance
• Preparing analyses of accounts and producing monthly reports
• Continuing to improve the payment process

Job Description

• handle daily operation activities in order deliveries, office admin and customer services.
• Monitor maintenance and repairing cost.
• Conduct daily operations matters, weekly meeting and monthly toolbox meeting to plan, track and monitor tasks assigned to the team
• Motivate and supervise operations staff to achieve Operations’ KPIs.
• Enforce discipline and SOP among the workers and driver.

Main Activities:

• Full spectrum of HR functions, payroll, leave management, disciplinary action, day to day operations

• Handle MOM work passes, prepare employment, confirmation and warning letter etc.

• Responsible for personnel movements, regularly prepare HR reports

• Monitor and regularly filing of employee’s personnel files

• Segregation of Employees Contracts, certificates and other documents in the personnel files

• Work passes and quota administration

• Calculate employee overtime and commission.

• handle office administration, such as order stationery, pantry replenish, uniform, courier services.

• Organize company event.

Qualification:

• Min Diploma with 3 years of relevant working experience

• Proficient in Excel functions and payroll functions

• Preferably with knowledge in Oil & Gas or Process industry

• Familiar with Employment Act and other statutory requirements and legislation

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

1. To organise and monitor the daily smooth operation of supply chain activities including shipping, transport, warehousing, distribution and inventory control.
2. To ensure freezer rooms are well organised.
3. To organise, order pick and pack goods for outgoing orders.
4. To monitor store and vehicles maintenance to achieve high quality food standard.
5. To ensure accurate and timely update of data in the computer system.
6. To enforce OJT training of new hire.
7. To perform ad hoc delivery of food products.
8. Able to drive freezer trucks.
9. To handle other ad hoc assignments.

Main Activities:

• Manage daily operation activities in order deliveries, office admin and customer services.
• Conduct routine inspection, weekly operation meeting and monthly toolbox meeting to plan, execute and monitor tasks assigned to the team
• To manage production planning / scheduling for biodiesel planning
• Interfaces with multiple stakeholders (Operation, Customer Service, Driver) in translating site’s production from plan to execution till final products’ delivery

Qualifications / Experience

• Relevant degree or diploma
• At least 5 years of relevant experience in logistics or supply chain management
• Experienced in oil & gas industry is an added advantage
• Understanding or production planning and scenario planning
• Basic commercial / financial awareness
• Excellent interpersonal, communication & negotiation skills
• Able to handle stress and meet deadlines

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

1) Responsible for assigning correct fleet resources (tow trucks) to real-time and pre-scheduled job

2) Overall in charge of all Fleet (Tow Drivers and Lorry Drivers)

3) Monitoring and recording of staff fleet performance, attendance, discipline and management

4) Ensure daily,weekly and monthly KPIs are met and not limited to any task assigned by management