Job Responsibilities :

• To perform the Accounts Payable function
• Process outgoing payments in compliance with financial policies and procedures
• Perform day to day financial transactions, including verifying, classifying, and recording accounts payable data
• Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.
• Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statement
• Understand expense accounts and cost centers
• Assist in process Staff Claims in Concur and Documentations
• Generate reports detailing accounts payables status
• Assist Accountant in any accounting issues when required
• Other adhoc duties as assigned

Job Requirements :

• 1-2 years account related working experience
• Proficiency in English and in MS Office/Excel

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

This is an Internal/In-house, full-time/permanent position with Adecco.

Working Location: Central Area, Orchard

Job Description

Design & Implementation

• Solicit thorough understanding of project requirements (both explicit and implied)
• Good understanding of projected costs to serve and target profitability margins for establishing project plan, resources (project team, actual and buffer) and timelines
• Appointment of project resource requirements and assignment of roles and responsibilities
• Alignment of processes with internal functional groups (Finance, APB) for facilitating payment and invoicingz

Client Management

• Full spectrum of Account Management Human Resource Solutions (e.g. Employment Act Regulations, Market Situation, Salary Benchmark etc) to Client
• Ensure excellent client satisfaction (e.g. Onsite audits, mystery shopping programme)
• Participate in ongoing work streams for gathering requirements and specifications
• Periodic operational reviews with key stakeholders
• Managing invoicing process to ensure timely AR collections
• Manage escalations and service recovery

Candidate Sourcing

• Partner with recruitment team for identifying candidate channels and work plans
• Screening and selection of candidates utilizing a structured approach
• Manage interview process between clients and candidates
• Offer Management

Associate Management

• Perform onboarding procedures including contract administration, coordinate induction / briefing / training, issue work tools
• Performance review and disciplinary matters
• Contract administration
• Execute associate retention and welfare activities
• Respond and manage associate queries pertaining to employment
• Roll call to ensure punctuality and attendance on weekends

Operations Management

• Main operational point of contact
• Monitor and ensure delivery of services to scope
• Manage out-of-scope requests and situations
• Rostering & buffer management based on part-timers’ availability
• On-site presence (scheduled / unscheduled) as and when appropriate
• Facilitate instant and accurate exchange and transfer of information with clients and associates
• Identify improvement and enhancement of work processes, policies and plans
• Create and maintain systematic documentation and records in compliance with company policies and legislative requirements

Job Requirement

• Prior experience in retail operations/recruitment/arts/hospitality industry are preferred
• Firm and assertive
• Disciplined (punctuality)
• Sense of responsibility and dependability
• Fast paced and dynamic
• Able to communicate with people from all background and profiles
• Favours working in a team environment
• Flexibility in terms of working hours
• Passion, enjoys gratification and satisfaction of a successfully completed event
• Resourceful and creative

The Opportunity:

• Exciting opportunity to work in a Reputable Organization
• 5 days work week (Office Hour)
• Location: Central
• Up to $3500 (Depending on experience)

Duties:

• Reconcile and maintain petty cash & bank balances
• Reconcile daily sales with payment gateway platform
• Ensure monthly settlement of sellers' accounts for sales are reconciled
• Reconcile and maintain inventory records on a timely basis
• Ensuring suppliers' invoices are keyed correctly into the accounting system on a timely basis
• Check and process staff claims in accordance with company policy
• Prepare monthly schedules
• Assist in month-end and year-end closing
• Perform accurate inputs of financial data into relevant spreadsheets and work with manual finance operations and processes
• Perform ad-hoc duties as assigned from time to time

Requirements:

• At least 1-2 years of working experience in accounting. No experience is welcome to apply as well.
• Minimum Diploma and above.
• Experience working in start - up environment or Ecommerce or logistics industry would be added advantage.
• Able to adapt in fast paced environment.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to [email protected].
• All shortlisted candidates will be contacted.

Assistant Executive, co11ab

About co11ab

co11ab is a BioMedtech incubator, established jointly between the Nanyang Technological University, Singapore (NTU Singapore), the Agency for Science, Technology, and Research (A*STAR), and the National Healthcare Group (NHG). Co11ab’s mission is to nurture and support the translational development of biomedical technologies by incubating early stage spin-outs and facilitating their development into more established companies. co11ab is physically located in Clinical Sciences Building, Lee Kong Chian School of Medicine, NTU Novena Campus. Co11ab is directed by the Executive Director, assisted in day-to-day running of the operation by an Administrative Team of four persons, including the Assistant Executive, who are in turn supported by the admin infrastructure of NTU’s Lee Kong Chian School of Medicine.

Responsibilities

The Assistant Executive will provide assistance to the Executive Director (ED) and support to the Administration Team in the day-to-day management of co11ab’s operations as directed by the ED. The support will be in multiple areas such as digital marketing, clerical duties, records maintenance, routine upkeep of non-scientific facilities, meetings and events management, and basic administrative support to co11ab’s members (start-up companies). The Assistant Executive provides the primary point of contact for co11ab’s members and visitors, and plays an important role in supporting co11ab’s Executive and Administrative Team to fulfil their duties and enhancing co11ab’s members experience of the facility and services.

1. Provide first line support to co11ab visitors and members: Attend to the reception area to control and record entry/exit from the incubator facility, as well as to assist visitors and members in their use of the facility and services, and to direct their enquiries to the appropriate member of the Administration Team

2. Maintain co11ab’s communal facilities: Daily maintenance (upkeep) of co11ab’s non-laboratory facilities including reception, collision space, bistro and common working/meeting areas

3. Support co11ab personnel: Provide assistance to the Executive Director (ED), and provide ad hoc support to members of the Administration Team as directed by the ED, in activities such as record keeping, performance tracking, meeting coordination, preparation of materials, receiving deliveries and mail, subscriptions, telephony etc.

4. Facilitate co11ab events: Support the Executive Director and Administration Team, in organising, promoting and running online and/or physical marketing, networking and/or educational events held either physically or virtually.

5. Support co11ab marketing and branding: Support the Executive Director and Administration Team to build co11ab brand awareness, gain traction and manage co11ab’s online presence (website and social media platform).

Requirements

• Diploma in Marketing, Business Administration, Communications, or Facilities/Events/Hospitality Management.

• Minimum of 3 years of working experience and knowledge in marketing, administrative or event support.

• Competence in Excel, Word, PowerPoint, and professional social media platform, such as LinkedIn.

• Competence in marketing/designing software such as Adobe Photoshop is advantageous.

• Familiarity with corporate, university or research institution environment.

• Familiarity with the operations of co-working space or incubator will be an advantage.

• Ability to interact easily with management, internal and external stakeholders.

• Good communication skills and excellent spoken and written English.

• Independent, self-driven and able to take initiative.

• Meticulous and detail oriented whilst in a fast-paced environment.

• Excellent time management skills including ability to multi-task and prioritize work.

• Proven team player with positive mindset, willing-to-learn

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.

• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.

• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.

• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.

• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).

• Respond to all technical emergencies raised by NSS Service Desk.

• Provide face to face IT support by appointment at One Stop Tech Lounge.

• Facilitate processing and tracking of other administrative activities.

• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.

• Maintain technical documentation related to configuration of IT/AV equipment and components.

• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience

• Proficient in problem diagnostics and resolution, with the ability to work autonomously

• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications

• Working knowledge on other IT domains, including software, hardware, servers and network operations

• Working knowledge in handling/operations on audio/video equipment and its infrastructure

• Preferred experience on programming, ServiceNow, data integration and ITIL Certified

• Manage records and documents in compliance with regulations.
• Coordinate logistics for meetings, including compiling materials.
• Handle arrangements for board and shareholder meetings.
• Update statutory registers and corporate information.
• Support Workplace Transformation initiatives and perform assigned duties.

Requirements:

• Minimum Diploma/Degree holder with at least 2 years or corporate secretariat working experience.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Timely billing and preparation of customer invoices
• Investigate and resolve customer queries, ensuring collection and payment accuracy
• Monitor and address non-payments and irregularities in AR aging report
• Collaborate with departments to resolve billing discrepancies
• Assist in month-end and year-end closing, support audits, and handle ad-hoc assignments.

Requirements:

• Minimum Diploma/Degree in Accountancy.
• Proficient in Excel, MYOB and full set of accounting.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Jobs Responsibilities
• Handle claims notification and registration for Life and General Insurance within the required turnaround time and ensure that claims are registered accurately in the system.
• Handle screening of medical bills to verify with policy information and status.
• Liaise with and follow up with claimants, policyholders and agents on outstanding requirements
• Ensure that claims registration are well managed
• Any other ad-hoc assignments assigned by supervisor.


Job Requirements

• On the job training provided
• Insurance admin/operations experience will be advantageous

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

Jobs Responsibilities

• Data entries of policy information into systems
• Issuance of policies to policyholders
• Status tracking – Policy issuance, Cheque listing, etc
• Filing, sorting and despatch of documents
• Any administrative duties as assigned


Job Requirements

• Prior insurance admin experience will be advantageous

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

• Convert research into accessible HR resources.
• Update existing e-learning content on learning platform.
• Enhance website interface for wider reader engagement.
• Create engaging materials (infographics, animation) for learning programs.
• Support coordination to ensure timely project delivery.

Requirements:

• Minimum A Level/Diploma/Degree holder with at least 1 year of relevant experience in infographic designing and research.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Handle admin duties
• Data entry
• Filing and scanning of documents
• Prepare invoices and documents
• Other duties as assigned

Requirements:

• Minimum A Level/Diploma/Degree holder with at least 1 year of administrative experience.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Partner with managers, offering HR advice for positive employee morale and mutual business success.
• Manage end-to-end recruitment, utilizing in-house sourcing, and provide market insights to hiring managers.
• Oversee campus recruitment and enhance employer branding.
• Contribute to the annual Learning & Development Plan, ensuring effective training implementation.
• Support employee engagement through organizing HR and recreational events, and address employee relations matters.

Requirements:

• Minimum Diploma/Degree in Human Resource or other related courses.
• Proficient in MS Office.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Verify and process supplier invoices accurately.
• Update files and post transactions in ledgers.
• Monthly foreign currency payables revaluation.
• Ensure compliance with expense/travel claim policies.
• Code invoices and process weekly/monthly payments.

Requirements:

• Minimum Diploma/Degree in Accountancy with at least 3 years of Account Payable working experience.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

The Accounts Officer will be responsible in collections of all daily cash taking, the supply of small change to the hotel cashiers, making daily bank deposits, preparation of the General cashier cash report and a statement of his/her own fund and preparation of cashiers fund acknowledgment receipt.

• In charge of daily balancing of credit card charges for hotel and outlets (F&B and Non-F&B).
• Reconcile F&B, Banquet and C&E checks against POS report.
• Ensure credit card accounts are processed and updated on time. Reconciliation must be done on a daily basis and follow up any discrepancy immediately in order to clear by the end of the month.
• Reconcile card payment/settlement from banks/card acquirers and prepare credit card reconciliation report at the end of month.
• Ensure the credit card processes and documents comply with PCI standard.
• Ensure daily cash taking and postings are correct
• Reconcile cash taking daily
• Prepare petty cash and casual labor collection
• Perform check and count on Launderette room coin changing machine
• Perform surprise cash count once a month
• Liaise with bank to solve any credit card dispute/chargeback
• Assist with Food & Beverage stock taking at the end of month
• Any other duties as assigned

About us

Founded in 1927, Mandom Corporation is a Japanese manufacturer and distributor of consumer products. From hair wax, cosmetics to shampoo, there is something for everyone to meet their daily needs. Some of the brands under our belt are: GATSBY, LUCIDO-L, Moist Diane and Heroine Make. As a company which focuses on Oyakudachi (dedication to service), we strive to provide the best quality products at affordable prices to consumers.

What to expect

As the Accounting Executive, the incumbent will provide support to the Accounts department, by ensuring that the full set of accounts are properly maintained. In addition, he/she will provide support for the month-end closing process and liaise with external auditors for the quarterly and annual audits.

You will be in charge of the following:

· Responsible for month-end closing and reconciliations

· Handle and maintain full set of accounts, which include Accounts Payable (AP) and Accounts Receivable (AR) closing and reporting

· Process invoices in a timely manner and follow up with suppliers when required

· Validate with supporting documents and posting of supplier invoices

· Prepare payment voucher for invoices posted and ensure timeliness in payment

· Handle suppliers’ queries related to payables

· Process tax payments

· Monitor, clear and follow up on long outstanding balances

· Provide administrative support during budget preparation

· Participate in quarterly and annual audits

· Reconcile inventories with third party warehouse system

· Timely preparation and submission of GST returns, cash flow forecast and income tax

· Processing of shipments in SAP shipments module

· Any other ad-hoc tasks assigned by the supervisor

Who we are looking for

· Diploma / Degree in Accountancy or an equivalent professional certification

· Fresh graduates are welcome

· Minimum 2 years of relevant working experience

· Good knowledge of SAP software

· Proficient in Microsoft Office (Excel, Word, and PowerPoint)

· Strong attention to details, accuracy in data entry and financial recordkeeping

· Able to work independently

· Good time management skills and ability to meet assigned deadlines in a fast pace working environment

· Effective communication skills to liaise with internal and external stakeholders

• 5.5 days work week
• 9am to 6pm (Mondays to Fridays), Saturdays 9am to 1.00pm (after job confirmation will be alternate saturdays)
• Work location: Gul Circle (Near to MRT Station)
• Manage the operational purchasing needs such as planning, issuing and follow up on purchase orders delivery and shipment schedules
• Monitor, determine inventory levels and purchase needs (purchase forecast / plan)
• Evaluate suppliers performance base on the organization criteria
• Select suitable suppliers in terms of reliability, product quality and cost-efficiency
• Build and maintain positive long-term supplier relationships
• Assist in audits on procurement related matters
• Any other adhoc duties assigned

Requirements:

• At least 2 to 3 years of purchasing expereince
• Purchasing expereince in ship supply industry or F&B Industry will be an advantage

To apply, please email to [email protected]

Linus Yeo Yong Boon

CEI No: R1104497

EA License No: 99C4599

Responsibilities:

• Monitor stock levels and identify purchasing needs
• Update inventory records
• Purchase supplies according to approved specifications
• Track orders and ensure timely delivery of suppliers
• Coordinate with outlets on stock supplies and demands, ensure timely delivery to outlets.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Ensure quality control following the Company’s policies and standard protocols of supply chain management
• Coordinate well with Procurement and Logistics Team

Qualifications & Requirements:

• Proven experience in related position
• Highly organized
• Attention to details
• Negotiation and Communication Skills
• Multi tasking and time management skills, with the ability to prioritize.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Responsibilities

• Designing marketing campaigns that are able to resonate with the target audience, and are culturally tailored
• Creative, analytical, digital, commercial and administrative responsibilities
• To carry out market research so as to effectively promote products and services
• Partake in creating advertisements, as well as sales and distribution

Qualifications & Requirements

• Graduate of Bachelor’s in Marketing or any related courses
• At least 2 years of relevant experience
• High communication and problem-solving skills
• Creative and results-driven

Our client, a leading bank in Asia, is currently seeking individuals to join their team as Business Development Executive.

about the role

As a Business Development Executive, you will play a crucial part in:

• Selling a diverse range of banking products and services, catering to the financial requirements of SMEs.
• Identifying and acquiring new borrowing accounts through outreach initiatives and referrals.
• Offering financial solutions to effectively address the needs of SME clients.
• Building strong sales networks with both internal and external business partners, such as Relationship Managers, Property Agents, and Brokers.
• Ensuring proper adherence to the Bank's internal policies, business processes, and regulatory requirements while maintaining high standards in advisory procedures and documentation.

skills and experience required

• Minimum diploma in any discipline
• Minimum 2 years of b2b sales experience will be advantageous
• Good working attitude, highly motivated and result oriented

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities:

• Assist the dentist on dental surgery procedures
• Assist the patients on their needs and enquiries
• Sterilisation and preparation of dental instruments
• Other ad-hoc duties

Requirements:

• At least O/A Levels or Diploma in any field
• Able to commit for at least 3 months
• Able to commence work immediately or in short notice
• No experience needed, full training will be provided.
• Keen interest in the healthcare/ medical industry

If you are interested in the position, do kindly drop your most updated resume to recruithealth@recruitexpress.com.sg

Thank You.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

#HDC

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Diploma / Degree graduate
• At least 2 years of experience in a call center / banking / customer service environment is advantageous

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

The Joint Operations Logistics Department (JOLD) consists of two branches; Integrated Logistics Hub Branch and Emergency Planning Branch. As an Executive/Senior Executive, you will be involved in planning and execution of logistical supports, including but not limited to management of ops supplies across NEA departments/divisions as well as warehouse(s) in both peace time and crisis/emergency/pandemic.

You will be responsible for the following:

• Assist in the management of outsourced Integrated Logistics Hub and internal Emergency Warehouse, and ensure that all inventory (and its movements) are accounted for

• Assist to review plans to ensure sufficiency of ops supplies (Inventory management)

• Assist to review plan(s) and workflow(s) for ‘right-the-first-time’ provision of ops supplies to end-users (Supplies management and last-mile delivery)

• Assist to monitor plan(s) for consumption of ops supplies (Forecasting)

• Assist to analyse and review financial impact of any proposed logistics changes or procurement modalities in relation to the items stored at the warehouses (Financial prudency)

• Work with relevant departments/divisions on repurposing ops supplies where applicable (Reverse logistics)

• Collaborate with Emergency Planning Branch (EPB) to review and document relevant procedures in relation to items stored at warehouse(s)

• Coordinate with other departments/divisions through EPB on logistical support for emergency/crisis/pandemic works

• Assist in the procurement and purchasing of items in relation to JOLD works

The job might be for you if you possess the following qualities:

• At least 2 to 5 years of warehousing & logistics related work experience

• Candidates with professional certification in Logistics and Warehouse Management (e.g. CPIM, CPL, CILT, CSCMP, ISM-CPSM, SCOR-P) will have advantage

• Candidates with experience in operating Enterprise Resource Planning (ERP) systems (e.g. SAP), or Warehouse Management Systems will have advantage

• Candidates with procurement-related knowledge will have advantage

• Demonstrate ability to collaborate with others and seek consensus for the benefit of the organisation

• Proficient in MS office systems, i.e. usage of Word, Excel, Outlook and PowerPoint

• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment

To apply, please proceed to Careers@gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Executive--Senior-Executive--Joint-Operations-Logistics-Department-_JR-10000022062

Job Overview

To provide our customers the benefits of specialized and personalized service for events and group accommodation management. The functions and responsibilities revolve around ensuring a smooth transition of confirmed business from the Sales Centre to Event Management, which will assure successful event delivery through efficient coordination and communication. The process incorporates a sales function of ensuring accurate forecasting of confirmed business volume and upsell. Customer satisfaction is the key to repeat business.

Functions and Responsibilities

Department Function

• Reports directly to Director of Event Management/Senior Event Manager.
• Responsible for Event coordinator performance/goals/development.
• Executes goals established by Director of Event Management /Senior Event Manager with common objective.
• Integrity to ensure security and confidentiality of all Hotel sales accounts and profiles.
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery.

Operating Procedures and Workflow

• Execute workflow according to Standard Operating Procedures of Event Management
• Smooth takeover of confirmed events/groups within 24 hours of handover
• Continue to build/maintain rapport and confidence with organizer
• Professional advice and efficient follow-up with organizer during planning phase
• Accurate forecasting of definite groups with minimal targeted variance of 3-5%
• Close follow-up on release dates as per attrition/deposit commitments in contract
• Constantly update Group Coordinator on latest rooming list details/transfers/amenities/others
• Ensure all technical procedures concerning takeover/update of groups is executed in S&C
• Ensure all administration and filing concerning takeover/pre/post event is executed
• Ensure accuracy of Daily/Weekly BEO Forecast/Weekly Group Forecast/Cover Sheets/BEO’s
• Ensure quick follow up and retrieval of updated event details e.g. room rate/peak room nights/nature of event/group/deadlines for rooming list/release rooms/deposits
• Accuracy in capturing, recording and dissemination of updated information/changes is vital
• Ensure timely communication and distribution of all Group Cover Sheets and Banquet Event Orders
• Ensure VIP procedures adhered with necessary Pre-Conference Meetings
• Ensure ‘POP UP’ events/groups communication procedure addressed
• Present during execution of event with formal handover to Banquet Operations/Front Office
• Ensure proper storage and recording of all event materials prior to and after event
• Ensure necessary Indemnity undertaken pertaining to areas that may result in Hotel liability
• Adhere best practice procedures for Sales & Marketing and Catering IT systems e.g. FIDELIO S&C/FRONT OFFICE

Revenue & Profitability

• Accountable for accuracy in S&C Weekly Group Forecast of definite groups vis a vis forecast error percentage.
• Responsible to engage upsell
• Solicit future business during post-even cycle for Sales Center
• Proactive involvement in any Hotel sales initiatives/promotions
• Drive profitability with objective of cost savings in all logistics commitments involved in event planning
• Awareness of competitor product, packaging, pricing, customer profile and service quality
• Periodically initiate competitor shop calls/surveys or involve in Property diagnostic exercise
• Ensure accuracy of teams Catering Month End Reports (CMER)

Customer Service / Feedback & Product Development

• Present during execution of event with formal handover to Banquet Operations / Front Office
• Proactive in contribution towards suggestions for improvement of customer service or workflow
• Establish a smooth communication channel with all internal and external guests
• Encourage and obtain timely guest feedback with effective of communication to departments concerned
• Compile Weekly Event/Group Feedback
• Ensure Meeting Planner Survey (MPS) issues to all organizers
• Exercise empowerment and decision making in Service Recovery with recommendation for improvement
• Commitment to review, update, improve and instill creativity in product
• Keep abreast of technology and product knowledge

Training

• Participate in daily 15 minutes training and assigned as champion for any formalized training

Associate Satisfaction

• Maintain sound and positive rapport with key sections; Sales Centre/Proactive Sales & Reservations and all other departments in Hotel
• Maintain harmony in team spirit and morale in line with Pulse Survey
• Responsible for development and training of coordinators

Others

• Perform any other duties and responsibilities as assigned accordingly

Job Requirements

• Degree or Diploma or equivalent professional qualification, or previous experience in Event Management
• Ability to prioritise and plan workload efficiently, with a thorough and meticulous approach.
• Highly organised and self-motivated person who can efficiently and effectively manage a wide range of tasks and objectives.
• Ability to work well under pressure and priorities tasks, as directed as well as using own initiative.
• May require occasionally to work on weekend and odd-hours for events, roadshows.
• Able to start work anytime or within short notice period.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus