• Support the development and implementation of HR initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Develop training and development programs
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance

Key Responsibilities:

Daily Tool Store Operations:

• Handle the receipt, documentation, storage, and distribution of aircraft tools.
• Ensure safety and proper management of tools.
• Maintain a 5S environment within the tool store.

Tool Calibration and Safety:

• Ensure tools are calibrated and that lifting gear undergoes timely load testing and visual inspections.
• Track the expiry dates of tools and equipment.

Vendor Liaison:

• Coordinate with vendors for the purchase, repair, and maintenance of aircraft tools.

Record Keeping and Compliance:

• Maintain accurate records for operations and training.
• Coordinate for authority and customer audits.
• Keep up with the paperwork related to tool management.

Equipment and Vehicle Maintenance:

• Oversee the upkeep and maintenance of department equipment, tools, and vehicles.
• Manage the maintenance and repair program for aircraft tools, either troubleshooting in-house or liaising with external vendors.

Staff Training and Safety:

• Train staff on minor troubleshooting for tools and equipment.
• Conduct briefings on technical handling and safety issues for staff.

Miscellaneous:

• Perform any additional duties as assigned by the Operation Executive.

Requirements:

• Education: Higher NITEC or Diploma in Logistics/Supply Chain or a related discipline.
• Experience: Preferably at least 2 years of relevant work experience.
• Skills:Knowledge of SAP is an advantage.
  Strong analytical, interpersonal, and communication skills.
  Proficiency in Microsoft Office.
  
• Other:Ability to work in a team environment.
  Class 3 driving license.
  Willingness to work overtime and on weekends when necessary.

JOB PURPOSE:

The Security officer is responsible for the protection of people, property and information as it relates to the facility or the facility grounds.

PRINCIPAL ACCOUNTABILITIES:

• Control access to company facilities for the safety of all employees.
• Inspect employees and vendors upon entry to ensure that unauthorized items are not brought in and those items are not removed without proper clearance.
• Respond to emergencies and resolve conflict when required.
• Prepares reports of incidents.
• Monitor the Security System for the safety and security of all employees

JOB CONTENT:

• Security Officers must be in uniform and report to their Security and Maintenance Supervisor. They must present themselves in a tidy and professional manner. Uniforms must be clean and well-kept at all times.
• Reports directly to the Security and Maintenance Supervisor for the shift assigned. Performs duties as a roving or stationary security officer as assigned by the Supervisor. The security officer is responsible for assisting the Supervisor in accomplishing their duties, tasks and objectives. Included in this, but limited to are, access control, daily log maintenance, interior and exterior patrols, alarm response, and opening and closing of the 19 Loyang Way facility. A Future Electronics Security Officer must at all times maintain a high level of attention to detail, must promote delighting both internal and external customers, act as a team player while maintaining discipline in executing their duties and respect the Future Electronics Security Officer Code of Conduct.
• Maintains vigilance while on duty for the protection of the facility, employees and all property owned or leased by Future Electronics Corporation. Controls access to the building through the turnstile operation and ensures that all persons entering and exiting the building have either done so by use of an employee access card or have been manually signed in by the security officer. The manual signing-in of employees includes the tasks of issuing a temporary badge and ensuring that the register of employees without badges is duly completed.
• The security officer must monitor and be able to promptly react to all alarm systems including Fire Panels, ADT Alarm and CCTV system.
• Security Officers must promote adherence to the Future Electronics, Human Resources policy on Building Access and ensure that all employees are wearing their Employee Identification Card at all times and that the card is visible. Any employee not wearing their card must be reported in the Daily Journal.
• Maintains the Daily Journal and makes the appropriate entries. Prepares incident reports and other related administrative forms with the knowledge and direction of the Shift Leader.
• Checks fire emergency equipment such as fire extinguishers, fire hose cabinets and sprinkler valves. Knows fire alarm procedures; zone and alarm locations; and reset procedures. Look for safety hazards to include electrical or water conditions. Alerts facilities maintenance of any hazards or discrepancies that may require immediate corrective action. Ensure that these discrepancies are reported to the shift leader and are noted and entered into the Daily Journal.
• Reviews and learns all security operating procedures (SOP Manual). Reviews security memos, pass-on messages, or other directives. Become knowledgeable of the duties and responsibilities of each duty shift and post assignments.
• Performs escorts to contractors, vendors, and other visitors as necessary. Ensures that outside contractors performing duties within the facility adhere to internal security procedures and that these procedures are maintained and followed at all times. Ensures proper wear and display of contractor ID badges.
• Performs other related job tasks as assigned.

RECOMMENDED CREDENTIALS:

QUALIFICATIONS

• Valid PLRD certification is a must

EXPERIENCES

• Ability to work and communicate effectively.
• Ability to read and understand English.
• Effective in relating in an appropriate, positive manner with peers and supervisors.
• Self-motivated with the capacity to complete tasks unsupervised
• Great communication skills are a must
• Must have basic software skills, Excel and Word

COMPETENCIES

• Excellent communication skills
• Effective time management skills

PERSONALITY TRAITS

• Dedicated team player
• Flexible/adaptable to changing environment

LEARNING & DEVELOPMENT PLANS

Regular training and Certifications as required

Job Responsibilities:

• Supervise term contractors in the maintenance of properties and facilities to accomplish maintenance program schedule, compliance to regulatory requirements, and to achieve operational efficiency
• Manage and review service contracts to meet facilities management targets and to achieve cost-effective operations
• Conduct schedule site inspection and KPI audit
• Plan and supervise building and facilities upgrading projects
• Prepare job specifications for tender/quotation exercise, evaluation submissions and recommend contract award
• Monitor and maintenance services expenditure
• Process invoice verification
• Any other duties assigned

Job Requirements:

• Diploma in Mechanical or Electrical Engineering, or Integrated Facility Management
• Minimum 1 years of working experiences in Projects & Facilities Management and Sustainability
• Experience in supervising external contractors for maintenance of properties and facilities
• Proficiency in MS Office
• Possess Project management skills
• Good analytical, interpersonal and communication skills
• Able to be a good team-player
• Able to work under pressure
• Fresh graduates are welcome to apply

RESPONSIBLE FOR FULL SET OF ACCOUNTS FOR THE COMPANY.

PREPARE MONTHLY FINANCIAL REPORTS AND ACCOUNTING SCHEDULES.

HANDLE INTERCOMPANY BILLINGS.

PROCESS ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE.

INPUT AND PROCESS DAILY BANK TRANSACTIONS.

REVIEW AND INPUT STAFF CLAIMS.

PREPARE MONTHLY BANK RECONCILLIATION AND INTERCOMPANY CONFIRMATIONS.

MAINTAIN FIXED ASSET REGISTER AND DEPRECIATION SCHEDULES.

PREPARE REQUIRED SCHEDULES/REPORT FOR YEARLY AUDIT AND TAX PURPOSES.

LIAISE WITH AUDITORS AND RESPOND TO QUERIES.

ENSURE COMPLIANCE WITH FINANCIAL POLICIES AND PROCEDURES.

ASSIST IN THE PREPARATION OF GROUP CONSOLIDATION REPORTS.

Job Description & Requirements

· Issue invoices & email to customers & cargo agent

· Release AWB to Coload/Export on request

· Request of AWB when stocks low

· Monitoring, updating & recording of AWB inventory

· Cost checking of invoices from Airlines and cargo agents

· Process vendor invoices and payment vouchers

· Follow up with vendors for refunds and dispute

· Follow up with customers for payment and any dispute

· Ensure monthly closing of AP, AR and generated report on timely basis

· Bank reconciliation and Gst F5

· Pass Journal entries

· Ad-hoc duties assigned by Manager as & when required

· Great Team Player

· Relevant experience is preferred, inexperience will be considered.

· Job Types: Full-time, Permanent

· Salary: $2,800.00 - $3,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday , 08:30 to 17:30 Hours
• Alternate Saturday, 08:00 to 12:00 hours

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Job title: Cabin Baggage Officer

Reporting to: Duty Manager (PAX) and Passenger Service Specialist (PSS)

Grade: GE 3 – 4

Overall Responsibilities:

Reporting to the Duty Manager, Passenger services (DM, PAX) and Passenger Service Specialist (PSS), you are responsible to ensure the safe limit of hand carry baggage is complied by passengers and charge for any excessive hand carry baggage.

Duties & Responsibilities:

· Comb all flights at the check-in area and gates to look out of excessive hand carry baggage by passengers

· Weigh the hand carry baggage of the passenger to ensure it is within the authorized limits

· Communicate to passengers the safety requirement of hand carry baggage limits

· Charge for excessive hand carry baggage

· Process order and payment on hand held device issued by airline

· Process documentation for departing passengers according to set procedures and handle the passengers in a polite and friendly manner

· Ensure the Sales tally against the transactions by the end of the shift

· Ensure all records and documentation are kept in good order and handed over to the DM, PAX or PSS at Sales Desk

· Adhere strictly to the grooming guidelines and be customer-centric

· Ensure each transaction is carried out swiftly and efficiently for flight to depart punctually

· In compliance with Personal Data Protection Commission’s regulations, PSA are to ensure that all flight related printout, documents or forms containing passenger(s)’ names and other information is not made accessible to public which may result to leakage of passenger’s personal data. These forms should be disposed into the document disposal waste bins (800 Super Waste) at designated operations offices

· Perform any other duties as assigned by his/her superiors.

Key Attributes:

· Minimum GCE ‘O’ Level or equivalent

· Part-time / temp position available, with sales commission structure

· Able to work weekends and public holidays

· Customer Oriented and a good team player

· Comfortable with using computer

· Able to converse and write in English confidently

· Good people management skills

· Candidates with no experience in aviation industry but possess positive and resilient attitude are welcome to apply

Job Description

You will be working in a commercial kitchen preparing inflight meals for airline clients, with the following responsibilities:

• Oversee the operations in Production and Packaging activities
• Monitor the performance of machines/equipment (eg. packaging lines, production lines) and report any malfunction
• Monitor production schedule and ensure timely completion of dishing
• Co-ordinate production and transfer of products between plants
• Organise/participate in time studies relating to shelf-life extension projects
• Use of Warehouse Management System – Infolog for the recording of items received and issued at C2 Plus
• Follow orders in dishing of meals as directed to the quality expected by customers, complying to food safety and hygiene regulations
• Carry out ordering according to load requirements, follow proper stock control and rotation (adhere to FIFO)
• Ensure production staff adhere to HACCP, Medina food safety requirements, and all hygiene procedures • Conduct training of new staff on dishing procedures
• Conduct investigations on discrepancies

Requirements

• Must be able to use PCs and computer systems related to area of work (e.g. Infolog), read computerised worksheets, check and respond to emails when on duty
• Possess good knowledge of food hygiene and food handling procedures
• Possess good decision-making, problem solving, communication and training skills

▪ Handle full spectrum of accounting roles, performing full set of

accounts

▪ Prepare month end closing documents such as general ledger, journal,

schedules and bank reconciliations

▪ Ensure all month end closing are timely and in accordance with

accounting standards and company policies

▪ Timely Month-end close and preparation of monthly Financial

Statements and Management Reports

▪ Analysis and interpretation of financial results and performance of the

company

▪ Responsible for generate of customer’s invoices

▪ Administer accounts receivable and accounts payable ledgers

▪ Assist in liaising with external auditors, tax agents and professional

advisors on related matters

▪ Undertake additional tasks and responsibilities when required

. Hands on with Autocount experience is an advantage

Shortlisted will be notify.

About the Role

The Senior/Officer, Air Import is responsible to execute day to day Air Import duties as specified by the Senior Supervisor, Air Import. You will play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

Key Responsibilities

• Import Operation

1. Manage daily import operations and documentation
2. Monitor assigned customer's inbound shipments closely
3. Coordinate with team members, vendors and customers to ensure smooth transcation for all import shipments
4. Complying on shipment event/milestone update in CW1
5. Receive and process nomination and local customer booking and provide flight details
6. Arrange collection/Delivery with transporter
7. Declare import permit when necessary

• Customer Service

1. Handle customer inquiries promptly and effectively
2. Communicate with origin network
3. Sending pre-alert to customer
4. Process invoices and generate DO

• Adhoc

1. Any adhoc duties assigned by the Senior Supervisor/Assistant Manager, Air Import

Qualifications

• Minimum 2 years’ experience in the Air Import Operation
• Minimum GCE ‘O’ level education
• Experience in freight forwarding and logistics industry
• Full understanding of all freight and logistics product solutions
• Proficient in MS Office and Tradenet
• Meticulous and accurate with a positive attitude and able to multi-task
• Ability to work both independently and within a team
• Excellent interpersonal and communications skills

About the Role

The Senior/Officer, Air Export is responsible to execute day to day Air Export duties as specified by the Supervisor, Air Export Operations. You will play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

Key Responsibilities

• Export Operation

1. Ensure all shipments HAWB/MAWB and billings are executed on time and accurately
2. Ensure all FWB/FHL transmitted to terminal before transfer
3. Liaise with transporter to ensure all shipments are transfer to terminal on time
4. Adhere to customer's SOP and requirements at all times

• Contractor Costing

1. Ensure that all contractor's cost are correct and updated into system
2. Liaise with accounts department to ensure all cost are tally

• Permit

1. Review permit report and ensure all shipments are declared
2. Comply with AED requirements
3. CMD Submission via CCNHub

• Shipment Uplifting

1. Check and update shipment uplifting timing in report file and system
2. Ensure all offloaded/partial shipment status are updated in report file

• Adhoc

1. Any adhoc duties assigned by the Supervisor

Qualifications

• Minimum 2 years’ experience in the Air Export Operation
• Minimum GCE ‘O’ level education
• Experience in freight forwarding and logistics industry
• Full understanding of all freight and logistics product solutions
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Ability to work both independently and within a team
• Excellent interpersonal and communications skills

You will be assisting the Duty Managers in overseeing Technical Ramp Operations across Changi Airport. You are required to plan, deploy and manage manpower and equipment deployments to handle the day-to-day services requirements. You would be part of the privileged team members in SATS to operate from the state-of-the-art Smart Control Centre that manages Technical Ramp operations round-the-clock.

. A diploma in any discipline;
· Possess a valid class 3 driving license;
· Able to work on rotating shifts;
· Solid judgment with ability to make good decisions’
· Quick thinking, multi-task and able to work under stress;
· Work independently and also in a team environment

Sign on Bonus of $5000

Terms and Conditions apply

• 5.5 day week

• Willing to work at Changi Airfreight Centre (Cargo Complex)

• Co-ordinate Air import freight shipments and transport arrangements

• Ensure timely preparation of documents for Customs clearance (inward or outward permit application, delivery orders etc.) for Import and Export consignments in compliance with customer requirements and shipping practices

• Arrange timely pick-up and delivery of cargo to and from customers according to schedule

• Prepare billing invoices to customers

• Forklift License preferred

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage reputable clients account
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

Responsibilities:

• Ensure close and prompt action on customers’ shipment arrangements and requirements.
• Co-ordinating and liaising closely with Airlines, Departments, Overseas Agents / Offices and Service Providers on shipment movement.
• Continuously seek alternative solutions or value-add processes to enhance the ongoing services to the Customers.
• Preparing of Standard Operating Procedures (SOPs) and / or Service Reports according to Customer’s shipment processes and requirements.
• Ensure Work processes on Customer’s shipment handling requirements are administered and kept up to date.

Requirements:

• GCE ‘N’ / ‘O’ Level, NITEC / Higher NITEC / Diploma holders
• PC literate/ IT Savvy
• Training will be provided for those without experience
• Possess good customer service attitude and skills
• Good communication skills (verbal and written)
• Attentive to details and having the ability to find solutions to work matters
• Those with airfreight work experience will be an added advantage
• Those who are able to start work with short notice preferred
• Office location at Changi Airfreight Centre (near Changi beach)
• Accessible by Bus nos. 9 (from Bedok), 19 (from Tampines), 89 (from Hougang)

Candidates who fit our requirements are invited to email us detailed CVs with recent photographs stating current & expected salaries to: [email protected]

We regret that only shortlisted candidates will be notified

▪ Handle full spectrum of accounting roles, performing full set of

accounts

▪ Prepare month end closing documents such as general ledger, journal,

schedules and bank reconciliations

▪ Ensure all month end closing are timely and in accordance with

accounting standards and company policies

▪ Timely Month-end close and preparation of monthly Financial

Statements and Management Reports

▪ Analysis and interpretation of financial results and performance of the

company

▪ Responsible for generate of customer’s invoices

▪ Administer accounts receivable and accounts payable ledgers

▪ Assist in liaising with external auditors, tax agents and professional

advisors on related matters

▪ Undertake additional tasks and responsibilities when required

Shortlisted will be notify.

The Job:

• Handle daily operation and maintaining of facilities within Bowling Centre
• Handle Cashier Counter during operation and reconcile daily payment balance
• Maintain relationship with the Club’s Members, guests and members of public by providing good customer service
• Ensure compliance to establish rules of the game during bowling league / competitions
• Update and maintain bowlers’ records & results e.g. handicaps, league results, competition results and championship results
• Assist Supervisor in checking and maintaining stock, equipment, stationery at sufficient level for daily operation
• Handle enquiries/bookings/organizing/billing for Corporate events & submit monthly report

Requirements:

• Minimum GCE ‘N’ Level qualification with 1 year of relevant experience
• Basic computer knowledge
• Good interpersonal and communication skills
• Must be prepared to perform shift duties and work on weekends and public holidays

Additional Information:

• 5-day work week (Mon to Sun)
• Rotating shifts: 9:00am to 6:15pm / 10:45am to 8:00pm / 1:45pm to 11:00pm / 4:00pm to 1:15am
• Shuttle bus transport provided at Tanah Merah MRT Station (Cab service will be provided for late shift till 1:15am)
• Monthly laundry allowance provided
• Shift allowance provided where applicable

Attractive Employee Benefits (for all permanent full-time positions only*)

• Annual and medical leave
• Annual Wage Supplement (13th month bonus)
• Variable bonus
• Subsidies for medical, dental & holiday
• Medical and group insurance coverage
• Long Service Award
• Birthday gift
• Corporate rate for selected tourist attraction
• Privileged rates for usage of Club facilities

*Terms & conditions apply.

We regret to inform that only shortlisted candidates will be informed.

The Job:

• Handling telephone calls, answering enquiries on the Club’s facilities and functions.
• Handling of the Club’s programmes applications and enquiries/facilities bookings.
• Cashiering duties.
• Membership services – collection of sub-fees
• Administrative duties E.g. safe-keeping and proper recording of issuance of keys and administrative tasks as assigned by the Head of Department
• Administering lost and found items.
• Recording of incoming cheques.
• Assist in tender briefing, collection and recording of tender document and tender deposit.

Requirements:

• Minimum GCE ‘N’ level with 1 year experience in similar field
• Customer service oriented and a good team player
• Possess good interpersonal and communication skills
• Must be prepared to work on weekends and public holidays

Additional Information:

• 5-day work week (Mon to Sun)
• Working Hours: 8:00am to 5:15pm / 10:45am to 8:00pm
• Monthly laundry allowance provided
• Staff transport provided at Tanah Merah MRT station

Attractive Employee Benefits (for all permanent full-time positions only*)

• Annual and medical leave
• Annual Wage Supplement (13th month bonus)
• Variable bonus
• Subsidies for medical, dental & holiday
• Medical and group insurance coverage
• Long Service Award
• Birthday gift
• Corporate rate for selected tourist attraction
• Privileged rates for usage of Club facilities

*Terms & conditions apply.

We regret that only shortlisted candidates will be informed.

Job Description:

• Establish sales channels;
• Expand the customer base and maximize the market coverage;
• Promote and sell company’s range of fire protection products;
• Attend to sales enquiries and prepare sales quotation;
• Providing pre-sales technical assistance and product education;
• Assist in formulating business strategies and identify new business opportunities;
• Preparing and negotiating tender and contract terms and conditions to meet both client and company needs;
• Providing after-sales support services;
• Build & maintain good relationship with clients;
• Supporting marketing activities by attending trade shows, conferences and other marketing events;
• Making technical presentation and demonstrating how a product meets client’s needs.

Requirements:

• Diploma or Degree in Business Management or any related field
• Hardworking, proactive, self-motivated with good working attitude
• Aggressive and strong customer-oriented service mentality
• Possess strong communication and interpersonal skills
• At least have 3 years of working experience

Hecny Group is seeking an experienced Accounts Payable Specialist to join our finance team. As an Accounts Payable Specialist, you will play a key role in managing our accounts payable function, ensuring timely and accurate vendor payments.

Responsibilities:

- Process and verify vendor invoices and credit memos

- Manage vendor relationships and resolve discrepancies

- Ensure compliance with company policies and accounting procedures

- Process employee expense reports and travel reimbursements

- Maintain accurate and up-to-date accounts payable records

- Reconcile vendor statements and research discrepancies

- Assist with month-end closing and financial reporting

- Identify and implement process improvements

Requirements:

- 2+ years of experience in accounts payable or accounting

- Strong knowledge of accounting principles and procedures

- Proficient in excel includes Vlookup and pivot table

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment

- Attention to detail and accuracy

• Liaising with overseas agents, carriers/co-loaders & shippers/consignees on all the air export shipment matters
• Entry records in our Freight Systems for shipment arrangement
• Co-ordinate and monitor export pickup status
• Co-ordinate for shipment enquiries
• Shipment booking
• AWB Execution
• Tradenet anf permit declaration

At SASS (Singapore Aero Support Services Pte Ltd), we are looking for a highly motivated individual with strong expertise in data reporting and analysis to join our expanding team.

Working alongside the HR team, you will be responsible for all HR related reports, presentations and other HR project duties.

If you are a team player who is flexible, willing to take up challenges, perform under pressure and understands the complexities within the aviation sector, we look forward to receiving your application.

Job Responsibilities:

• Obtain, transform, and validate HR data to ensure accuracy, consistency, and data integrity.
• Compile HR data and metrics from the human resource information system (HRIS) and payroll outputs.
• Collect and analyse HR data from various sources, including HRIS, employee surveys, performance evaluations, and other relevant systems.
• Gather and disburse government labor statistics, new employment regulations, and labor laws
• Prepare reports of data results and present findings to SHRM.
• Execute tasks in HRIS (Timesoft) and oversee HR data integrity.
• P-File Management; ensure full digitalization of HR documents.
• Contribute to system decision-making, scoping, and arranging HR system projects in support of the overall HR strategy.
• Other HR projects and tasks assigned

Job Requirements:

• Diploma in related field with min. 1 year of working experience in a similar capacity
• Strong excel and reporting skills
• Prior experience in Timesoft is advantageous
• Positive working attitude, a team player, ability to meet tight timelines and perform under pressure.

Job Description

Responsibilities Load AR invoices into customer ePortal Sending invoices to customer by email Keying daily receipt into system Booked AP invoices, reconciliation monthly statement Follow up with Operation on pending invoices. Prepare monthly payment. Correspond with customers / vendors and respond to their inquires for billings Willingness of learning new task Ad hoc duties as assigned.

Requirement

• Min LCCI Level 3 / Diploma in Accounting
• Able to use Excel functions like VLOOKUP, Pivot Table, microsoft word
• Minimum 1 year or more experience would be an advantage
• Meticulous, self-motivated, responsible, proactive and able to work as a team
• Contract 3 months (may recontact or convert to perm)

To support the execution of cargo commercial strategies, conduct relevant analysis as well as undertake ad-hoc projects in order to improve efficiency, meet revenue targets and commercial Key Performance Indicators for the region.

Responsibilities:

Regional Commercial Strategies

• Help to execute the regional Cargo Business Plan
• Support the execution and implementation of the direction on sales channels, products and offline sales development
• Study and identify new markets, routes and business opportunities to assist the Sales team with revenue generation

Business Development Management

• Assist with analysis to formulate global and key account strategies
• Proactively track revenue commitments
• Assist with requests for pricing for Global and Key Accounts

Local Support Provision

• Assist with the review of all Special Pricing Contracts
• Assist with capacity management for optimisation of revenue
• Assist with mid-term inventory utilisation requirements
• Provide support to the annual revenue and cost budgeting process as required
• Generate revenue performance reports at a regional level
• Undertake ad-hoc projects and analysis when required
• Assist with the filing of tariffs in a timely and accurate manner
• Support both the field staff and the regional office with the implementation of all programme to support e-initiatives
• Any other reasonable task as required

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Academic Qualifications

• High School graduation
• University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline is a distinct advantage

Knowledge, Skills, Training and Experience

• At least 2 years’ cargo or airline experience
• Prior customer service experience is an advantage
• Strong communication skills
• Ability to work independently
• Proficiency in the use of Microsoft Office systems
• Knowledge of CHAMP Cargospot system is an advantage

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy.

To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers.

Responsibilities:

Revenue Generation (Commercial)

• Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales team to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue

Customer Services

• Coordinate with Outdoor Sales to provide customer-centric solutions to customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions
• Update customers with shipment status in a timely manner, providing solutions as appropriate

Support Services

• Support cargo reservations and bookings whilst providing exemplary customer service
• Provide vendor notification for on time and delayed flights daily
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting as required
• Support the achievement of established performance targets through operational oversight and participation
• Prepare flight documentation for crew and Customs
• Check and review post flight documentation
• Prepare post flight reports in a timely and accurate manner
• Provide freighter catering uplift and last minute changes
• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Communicate effectively via various channels to stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
• Coordinate diversion of Cathay Pacific / Air Hong Kong flights when required
• Assist with crew administration and support matters at the port

Safety, Security and Compliance

• Assist to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Conduct quality check programmes established by Head Office and participate in audits
• Conduct Operational Duty Holder activity is and as specifically required

Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
• Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters
• Ensure aircraft searches required by the Security Programme are conducted prior to loading
• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
• Quickly resolve issues on the ramp as required
• Ensure safe operations are maintained at times particularly during loading and unloading of freighters
• Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item,
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Administrative Support

• Assist with various administrative station tasks such as SAP
• Support station training activities as required
• Any other reasonable task as requested

Efficiency Improvement

• Support Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Qualifications / Experience Academic Qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience

• Minimum 2 years’ experience in cargo industry is an added advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Proficiency in MS Office and general technology skills
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage