Job Description

A. Business / Management Activity

Operations

• Attend to stakeholders enquiries and process all submitted documents relating to shareholder services
• Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished
• Promptly, accurately, professionally and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions
• Support client Shareholders' Meetings - registration and polling services
• Proactive participation in projects
• Proactive participation in User Acceptance Tests
• Proactive updating of clients' information in the appropriate systems

Client Servicing

• Know Your Client by developing an in-depth knowledge of their industry and key contacts
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty
• Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. File all correspondences.
• Identify opportunities to provide value added services to clients
• Follow and be aware the importance of:meeting current Service Level Agreements (SLAs),
  minimising operational risk,
  resolving queries and complaints are efficiently and effectively with the necessary planning, and
  completing training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients
• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally
• Assist in following up on outstanding and doubtful debts

B. Function - Specific Activity

• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director

C. People Management Activity

• Work in collaboration with SRS colleagues to meet client requirements

Requirements

• Two to three years experience in Share Registry and/or Client Services
• A level / Diploma / Degree from a reputable institution
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers
• Drive for results
• Determination and persistence
• Eager and willing to strengthen knowledge base and skills
• Flexible, honest and loyal
• Strong business acumen
• Technical competency
• Work ethics
• Resourceful, meticulous and detailed
• Positive disposition and can-do attitude

Job Descrption

Reception

• Receive documents at reception
• Open and record the documents in system
• Date and time stamp all documents
• Receive shareholders, technicians, courier, crown staff etc and attend to their queries.

Admin

• Ensure all documents received on a daily basis are delivered to the Teams’ trays timely.
• Coordinate with CAD on the department’s behalf, the collection and dispatch of documents to CDP, Agent Banks or clients.
• Promptly, accurately, professionally & courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Maintaining of department’s spilt operations.
• Regular monitoring of “srsproxy” email and “srsclientservices” email
• Processing all proxy forms accordingly received by hand, mail and email into the proxy register on timely manner.
• Updates of meeting fees to Gemms for revenue monitoring
• Amendment / update of Admin SOPs.
• Sending daily REITs report to CDP.
• Monitor the transactions and prepare billing for SGX lodgement reports in intranet.
• Responsible for the retrieval, collection, reconciliation and conduct of periodic housekeeping of the document storage boxes (Crown boxes) that are stored at the warehouse
• Quarterly reconciliation of Crown and provide numbers to Finance for billing clients
• Daily receive BCAS cheques, open and record in spreadsheet. Pass to Finance on a weekly basis
• Request / Monitor and follow up on Agent Bank statistics
• Preparation of LOE/GTC for Docusign
• Monitor and order all stationeries for the department
• Reconciliation of cheques /share certs in secured room

Requirement

• One to two years’ experience in admin roles
• A level / Diploma from a reputable institution
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers
• Proactiveness
• Determination and persistence
• Eager and willing to add knowledge base and skills
• Flexible, honest and loyal
• Strong business acumen
• Technical competency
• Work ethics
• Positive disposition and can-do attitude
• Resourceful, meticulous and detailed

Duties & Responsibilities

• Responsible in handling partial Account Receivable and Account Payable
• To ensure smooth flow in daily recording for banking collection & payment transactions
• Assisting in monthly general ledger journal, schedule and closing activities
• Other ad-hoc duties as assigned by the Management

Requirements

• Possess relevant certificate in accounting or equivalent
• At least 1-year experience in a similar position
• Able to work under tight datelines
• Meticulous & possess good attitude to learn
• Mature, self-motivated, independent and able to multi-tasks
• Competent in MS Office
• Good communication skills & able to work independently
• Well-organized with ability to prioritize and multi-task

Other information:

• Office at Pandan Road
• 5 days week, Monday to Friday 8:30 am to 6 pm

Please provide the following information in your resume:

• Your current salary
• Your expected salary
• Your reason(s) for leaving
• Your notice periods

Accounts and Admin Assistant

Job Responsibilities

• Support finance, project and operations Team in general admin duties.
• Able to prepare a full set of accounts and a good understanding of double entry.
• Familiar with preparation of customer quotations and sales orders to support finance, project and operations activities.
• Tracking of customers quotations, sales orders and project delivery schedule.
• Maintain proper documentation of finance, project and operations control.
• Other duties as assigned from time to time by superior.

Job Requirements

• Minimum GCE ‘O’ level.
• Proficient in MS Office applications such as Excel, Windows and Power point.
• Preferably familiar in Xero accounting software and MurHo Inventory management system.
• Able to work independently for tasks and support finance, project and operations team in the execution of projects, operations, accounting and administrative duties.
• Prepared for interdepartmental transfer within the Sea Forrest Group of companies for job rotation roles in finance, projects and operations.
• Able to communicate effectively in English.
• Pleasant personality with a positive attitude and a willingness to learn.

Job responsibilites

• Perform daily accounting & finance duties including receivables and payables processes, general ledger, etc.
• Manage timely closing process and reconciliations

Requirements

• Diploma in Accounting & Finance or equivalent;
• At least 1 years of experience in accounting & finance;
• Strong understanding of accounting principles;
• Proficient in accounting software and excel
• Able to converse well in Mandarin
• As training will be provided, fresh graduate are welcome to apply.

Roles & Responsibilities

Finance Duties:

· Daily operation of Finance, HR, IT and Admin Department

· Record suppliers’ invoices and staff claims.

· Process payments.

· Reconcile AP balance against supplier’s SOA.

· Maintain Fixed Assets listing.

· Reconcile inventory regularly

· Perform month end financial closing.

· Prepare monthly reports / Management report

· Prepare and submit GST returns.

· Prepare bank reconciliation and audit schedules.

· Maintain accounting files and records.

· Support in financial audits

HR

Run Payroll and all tasks associated with payroll.

Administrative duties

· Manage the office and ensure that all administrative tasks are completed efficiently and effectively.

· Undertake any other ad-hoc tasks and responsibilities assigned.

Requirements:

· Bachelor’s degree in finance/accounting and/or relevant professional qualifications

· Proficiency in Office 365/ ERP system

· Part time can be considerate

Please email to : [email protected]

Centre for Advanced Robotics Technology Innovation (CARTIN) is looking for a candidate to join them as a Project Officer.

Key Responsibilities:

• Formulate robotic manipulation tasks into proper geometrical frameworks
• Apply numerical methods to solve robotic manipulation problems
• Handle coding and data analysis
• Draft scientific papers and project reports

Job Requirements:

• Bachelor in Engineering, with strong emphasis on control
• Demonstrated experience with geometric control, especially in Lie groups theoretical settings
• Able to work with a team of 3 to 5 researchers
• Supervise undergraduate students

We regret to inform that only shortlisted candidates will be notified.

Duties & Responsibilities

• Responsible in handling partial Account Receivable and Account Payable
• To ensure smooth flow in daily recording for banking collection & payment transactions
• Assisting in monthly general ledger journal, schedule and closing activities
• Other ad-hoc duties as assigned by the Management

Requirements

• Possess relevant certificate in accounting or equivalent
• At least 1-year experience in a similar position
• Able to work under tight datelines
• Meticulous & possess good attitude to learn
• Mature, self-motivated, independent and able to multi-tasks
• Competent in MS Office
• Good communication skills & able to work independently
• Well-organized with ability to prioritize and multi-task
• Preferrably Singaporeans only

Other information:

• Office at Pandan Road
• Working Hours: Monday to Friday, 8:30am to 6pm

Responsibilities

• General accounting duties
• Assist in Accounts Payable such as issuing of cheque, bank transfer
• Perform day to day AP transactions including checking, verifying, posting and maintaining proper records
• Other general ad-hoc administrative duties such as data entry, filing and scanning

Requirements

• Minimum Diploma in Accounting or equivalent
• Proficient in Microsoft Words / Excel
• Meticulous and well-organized

Accounts Admin Assistant – Yishun – 5 day week-Singaporeans only

Job Descriptions/ Key Responsibilities:

· Manage day to day accounting operations, quotations, invoices, statement of accounts, petty cash, expense claims

· Prepare bank reconciliation and monthly audit schedule.

· Generate monthly Accounts Payable and Receivables aging reports.

· Any other ad hoc project assigned by the management.

Candidate’s Requirements:

· Secondary education ; MS Word, Excel

· At least 1 year working experience in the related field.

· Good communication and interpersonal skills

· Responsible, team player and willing to learn.

· Preferably with good knowledge of in financial accounting

contact Grace 87952790

Salary Range : $2000 to $2300

Responsibilities

• Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and satisfying experience
• Address customer concerns and complaints, and resolve issues promptly and effectively
• Keep customers informed about order status and promptly handle any changes or updates requested
• Documents, escalate, and follow up on incidents
• Focus on direct customer interaction as a first-level helpdesk
• Collaborate with other teams for timely issue resolution

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers, even in challenging situations.
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential, committed to going the extra mile for customers.
• Knowledge in MS Office application is essential and hand-on experience in SAP B1 is much preferred

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Roles & Responsibilities

Finance Duties:

· Daily operation of Finance, HR, IT and Admin Department

· Record suppliers’ invoices and staff claims.

· Process payments.

· Reconcile AP balance against supplier’s SOA.

· Maintain Fixed Assets listing.

· Reconcile inventory regularly

· Perform month end financial closing.

· Prepare monthly reports / Management report

· Prepare and submit GST returns.

· Prepare bank reconciliation and audit schedules.

· Maintain accounting files and records.

· Support in financial audits

HR

Run Payroll and all tasks associated with payroll.

Administrative duties

· Manage the office and ensure that all administrative tasks are completed efficiently and effectively.

· Undertake any other ad-hoc tasks and responsibilities assigned.

Requirements:

· Bachelor’s degree in finance/accounting and/or relevant professional qualifications

· Proficiency in Office 365/ ERP system

· Part time can be considerate

Email to : [email protected]

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

To perform the tasks of teaching, training, supervising, maintaining and developing the functioning level of client to function adequately and independently in the areas of Activities of Daily Living, Community Living, Social and Recreational Skills.

Please watch this recruitment video to find out more about the role of Training Officer - https://bit.ly/3fHXuvv

Client Engagement & Development

• To meaningfully engage, teach, train, supervise, maintain and develop the functioning level of clients to function adequately and independently in the following areas:

• Activities of Daily Living
• Home Living Skills
• Community Living & Mobility Skills
• Social and Recreational Skills
• Work Readiness Skills

Client/Trainee Management & Development

• Formulate and implement Individual Learning Programme (ILP) through professional assessment
• Engage in continuous assessment, training and evaluation of trainees’ holistic development
• Plan and Implement appropriate group activities
• Plan, implement and monitor trainees’ security and safety procedures

 Support Allied Health Professionals

• Monitor and implement programmes designed by Allied Health Professionals in the area of health fitness & wellness programme, motivational & behaviour management plans as well as sensory awareness
• Communicate critical information to Social Worker and Centre Manager

 Administrative & Operations

• Support unit operational and logistics management
• Ensure centre/trainees safety and security
• Update of  clients’/trainee’s daily attendance and participation in activities, events and programmes in various client management system platforms
• Engage in caregiver dialogue sessions, home visits and maintain good rapport and communication with parents / caregivers
• Attend staff meeting and training as required

 Event Management

Staff will be assigned to oversee at least one of the following duties and will provide assistance to the other staff when required:

Camp, Festive Celebrations, Sports Events, First Aid & Medicare, Evacuation & Emergency Planning Team, Transport Duties, Staff Welfare and others

• Organise internal/external events and activities for trainees
• Support volunteer engagement events
• Support public education activities
• Support MINDS events at organisation level

• Minimum O levels
• NITEC Certificate in Community Care & Social Services (ITE)
• Certificate of Special Needs Education (MOE)
• Diploma of Special Education (MOE)
• Diploma in Disability Studies (SSI)
• Diploma of Community Services (SSI)

• Computer literacy skills MS Word, Excel and PowerPoint
• People-oriented team player
• Good interpersonal and communication skill
• Passion and great deal of patience to work with people with intellectual disabilities

• Company bus to and from work at multiple MRT stations.
• Working location: Jalan Buroh
• Monday-Friday, 8.30am-5.30pm
• DKSH is a certified Great Place To Work!

Job Description

• Support superior in managing day-to-day operating expenditures BPO operating.
• Download U account aging, analysis the outstanding, sending the report to HOD’s/BU, follow-up with the A&P overdue status by weekly.
• Assist BU/GL/Claims team for reverse entry matched wrongly by BU in Exceedra, monitor and update the tracking list till resolved.
• Track the AR main account parking (R13) amount have been deducted on payment, check with BPO/Customer for the documents or details status to clear the park amount.
• Follow-up on dispute A&P cases, Credit Note and Refund status from BU/Customer.
• Coordinate activities related to overdue aging in main account and U aging, propose charge to PnL.
• Implement continuous improvement initiatives to streamline existing A&P processes and improve efficiencies through a better utilization of automated systems.
• Work closely with internal BU/AR in monitoring Clearing A&P issues, update A&P matrix if any movement in BU.
• Monitor daily Exceedra Success & Error Reports, raise ticket to CSSC-Exceedra if received Error report to resolve the issue with BU and CSSC.
• Issues CN for any A&P approved invoices from the BU or Customer portal.
• Other adhoc jobs assigned.

Job Requirements

• Minimum Diploma or GCE ‘A’ Level
• At least 1 year work experience in AR, collections or credit control

Position Responsibilities:

• Matching, coding & posting raw material invoices
• Review & process payment to vendors
• Maintain multiple records (eg. Assets, Die Set, etc.)
• Prepare Stock Reports (eg. RM stock)
• Assist in preparing reports (eg. Management & External)
• Assist in preparing company budgets
• Assist in audit, taxation etc.
• Undertake any other assigned duties by FC

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Job responsibilities:

• To prepare, check, verify and process invoices, delivery orders and payments
• To update bank record and monitor movement of cheques for signatures
• Issue cheque payment
• Filing for Accounts documents
• Data entry of invoices into Accounting system
• Perform any other ad-hoc accounting and administrative duties as required
• Any ad-hoc duties or assignment as instructed by your superior

Requirements:

• ITE in Accounting or relevant discipline preferred
• Preferably with some hands-on experience with NAVISION and accounting software
• Preferably at least 2 years of Accounting working experience in construction industry
• Meticulous with strong analytical skills

Responsibilities:

• Assist to develop and maintain the Company-wide templates & object libraries
• Assist the BIM Manager in developing and maintaining BIM/IDD execution protocols
• Assist to develop automations for repetitive tasks, checking compliances and BIM quality standards
• Work with Project BIM Managers to implement standardized protocols
• Support Project Team in managing BIM production, BIM collaboration & coordination, Issue management, as-built verification, BIM handover & other BIM processes, where required
• Support Project Team for Presentations with advanced BIM related activities such as, but not limited to, VR walkthroughs, where required
• Production of BIM deliverables such as 3D to 2D, 4D, 5D, 6D BIM for tenders/overseas projects
• Manage the BIM deliverables schedule & ensure timely delivery of good quality models and/or drawings
• Assist the BIM Manager in preparing and maintaining BIM/IDD documents, write-ups and presentations
• Assist in developing and maintaining BIM training materials, and conducting trainings
• Continue to learn new methods to improve efficiency & apply in projects.
• Maintain high level of competency of software through continued use, training, and assistance on projects for the implementation of new BIM softwares.
• Work under the supervision of BIM Manager and perform work task assigned
• Any other duties deemed necessary and as assigned by the Senior Management

Requirements:

• Degree in Engineering or other relevant certifications in BIM Applications.
• Minimum 3 years of relevant working experience in an engineering or construction company
• Good planning skills in managing modelling and drafting works
• Possess strong initiative, and ability to work independently and within a team environment.
• Good interpersonal, written, and verbal communication skills

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

JOB DESCRIPTION

Reporting to the Senior Accountant to support the Accounts Payable, Expense & Cashfow function of the Company & its subsidiaries. The role encompasses a comprehensive range of Accounts Payables functions, including, but not limited to, processing invoices for payment to suppliers, data entries in accounting systems, preparing payments, liaising with suppliers to address invoices/ payment issues and period end closing activities which includes maintaining audit schedules on a monthly basis . This role would also be required to handle fixed assets management and reconciliation and cashflow planning to ensure sufficient fund for payments. The candidate must be versatile and willing to accept job rotation to other accounting functions such as Accounts Receivable and other ad-hoc finance-related projects when necessary.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Job Summary​

This is a 6 months contract role and you will be based in our plant office at Tuas. Company transport is provided to all our employees working at Tuas. 5 days work week, 7:45am to 4:45pm.

Responsibilities

• Be actively involved in talent acquisition for internal sourcing, preparing the job descriptions, posting job advertisements, liaising with recruitment vendors, interview & assessment to ensure a seamless hiring process.
• Execute interview schedule with hiring manager and follow it up to get hiring decision
• Monitor and manage employee referral scheme and channel the referral to interview process if it is fits the requirements.
• Support in Recruitment exercise where applicable, e2i, ITE,
• Support onboarding activities such as work pass issuance, conducting new hire orientation.
• Provide monthly recruitment and headcount data and reports. Update in hiring status where necessary.
• Assist in salary analysis for Job Group 1 candidates and ensure it fulfils guidelines.

Preferred Requirements

• Some working/internship experience in HR field is desirable.
• Able to commit at least 6 months contract with us.
• Comfortable to work at our plant office at Tuas. We provide company transport to all our employees working at Tuas.
• 5 days work week, 7:45am to 4:45pm
• Able to start work immediately is an advantage

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

SGP Tuas - Tuas Plant

Job Summary:

As a Management Executive, you will play a pivotal role in supporting the day-to-day operations and strategic initiatives of the organization. This position requires flexibility to work on public holidays, weekends, and night shifts as needed to ensure smooth operations and meet business demands. The ideal candidate will be highly organized, adaptable, and capable of multitasking in a fast-paced environment.

Responsibilities:

Operations Support:

• Assist in the coordination and execution of operational activities across various departments.
• Collaborate with team members to ensure timely completion of tasks and projects.
• Handle administrative duties, including data entry, record-keeping, and documentation.

Customer Service:

• Provide exceptional customer service to internal and external stakeholders.
• Address inquiries, resolve issues, and escalate complex matters to management when necessary.
• Maintain a professional and courteous demeanor in all interactions.

Strategic Planning:

• Support management in developing and implementing strategic initiatives to drive business growth and efficiency.
• Conduct research, analyze data, and prepare reports to inform decision-making processes.
• Assist in the formulation and execution of short-term and long-term organizational goals.

Event Coordination:

• Assist in planning, organizing, and executing events, meetings, and conferences.
• Coordinate logistics, including venue selection, catering, transportation, and audiovisual arrangements.
• Provide on-site support during events to ensure everything runs smoothly.

Communication and Collaboration:

• Facilitate communication between departments, teams, and external partners.
• Attend meetings, take minutes, and follow up on action items as needed.
• Foster a collaborative and inclusive work environment.
• Flexibility in Work Schedule:
• Be willing to work flexible hours, including public holidays, weekends, and night shifts, to accommodate business needs.
• Maintain availability to handle urgent matters and respond to emergencies outside of regular business hours.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field preferred.
• Prior experience in a similar role or industry is advantageous.
• Strong organizational, time management, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including evenings, weekends, and public holidays.
• We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520 EA Registration ID: R1765753

• Receive guests in a friendly, professional and timely manner
• Respond promptly and professionally to guests’ needs, questions and concerns
• Respond within 24 hours to any reservations, group and/or social event booking via the respective systems and communicating it to respective departments for further follow-up
• Monitor flow of dine-in guests and work closely with floor staff to maximize seating capacity
• Handle reservation systems and administrative duties for the restaurant
• Assist service staff as and when required by escorting guests to assigned dining areas
• Assist to serve food and beverages to guests in a courteous and professional manner, adhering to presentation standards when required
• Other ad-hoc operational duties as and when assigned

EDUCATION AND/OR EXPERIENCE

Min. Certificate in Hospitality Management or equivalent with at least 1-2 years of prior hosting/waiting experience in F&B/Hospitality industry.

REQUIREMENTS

• Passionate to serve and have a strong passion for the F&B industry
• Possess excellent communication, interpersonal and organization skills
• Friendly and customer service oriented
• Able to remain calm and composed in a hectic and fast-paced environment
• Must be able to work on weekends, public holidays and shifts

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.