We are hiring Temp Customer Service Coordinators/Officers to be outsourced to healthcare organizations in Singapore!

Job Description:

• In charge of registration of patients

• Scheduling of appointments

• Assist patients with the self-registration

• Attend to patients' enquiries and needs

• Handling of phone calls and ad-hoc admin duties

Requirements:

· Min N/O levels and above

· Candidates with customer service experience are welcome!

Apply now by sending your resume to [email protected],

or call Chloe at 6736 3280 for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Responsibilities:

Answering phone calls, providing retail prices and further information enquired by customers

and the service department.

Attending to our technicians and all other customers’ inquiries and requests for spare parts at

the counter.

 To raise parts ordering request forms for customers’ cars as requested by service

advisors/technicians via the Power Apps.

Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Duties & Responsibilities:

Inventory Management

1. Manage physical goods receiving, unpacking, checking and binning of incoming

shipments of parts.

2. Manage price quotations, parts order & requisition from service dept, body shop,

independent workshops (4 th level sales), stockists, counter sales and overseas enquiries.

3. Ensure correct parts picking and issuance to internal and external customers.

4. Assist to carry out periodic and annual stock check & communication with Supervisor.

5. To maintain 99% stock accuracy.

Parts System Administration

1. Assist to manage data entry of parts information into computer system from shipment

received from PDC if needed.

2. Serve and perform sales transaction to customers’ in a professional manner and follow-

up on back orders placed by customers.

3. Assist in parts counter sales of parts, accessories & lifestyle items.

4. Assist to maintain and update parts location as needed.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting a Logistics Officer to be part of their team for ongoing transformation projects.

This is a 1 Year contract (Extendable / Convertible) role. They are located in Buona Vista – Walking distance from the MRT station.

5 days work week - Monday to Friday (8.30 am to 5.30pm)

Training will be provided (structured training programs)

Duties

• Managing delivery of laboratory supplies from Suppliers and to Customer’s stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving of these laboratory supplies
• Be reactive to stock level adjustment and provide feedback whenever stock is low.
• Stock check of inventory supply ensuring products are not expired and at recommended stock level.
• Execute verification, calibration, and preventive maintenance (PMs) using in-house Metrology Standard Operating Procedures (SOPs)
• Coordinate and manage external third-party (3P) vendors for various services such as calibration, PM, qualification, and repairs

Requirements

• Possesses an ITE or a Diploma in Science or related discipline

Interested candidates who wish to apply for the advertised position, please click APPLY NOW

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

Reg No: R21101676

Ng Zhi Qing Alethea

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

[Order Number: 701551]

Working hour: Mon - Fri, 8:30 - 17:30

Responsibilities

• Contact account holder via outgoing phone calls and email to remind them on their outstanding payments and commit dates for payment – debt chasing tasks.
• Build and maintain relationships with customers by liaising directly with customers on any queries/issues related to billing.
• Monitor and follow up with account holders on payment dates.
• Raise waivers or credit notes for customer dispute cases when necessary
• Maintain accurate and timely records and tracking of all billing cases
• Assist in the preparation of reports and accounts loading.
• Help in sending statements of account, reminder letters and tax invoices to account holders.
• Any other ad hoc administrative duties.

Requirements

• Candidate must have at least 1-2 years of relevant experience

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771

Company’s Profile:

The company is a leading independent tax specialist consulting firm with entities in Singapore and Hong Kong, with more than 20 years experience in the industry providing top-notch accounting and consulting services to their international clients. They are now looking for a qualified Accounts Executive to join their team of professionals.

Work location: CBD (near Lau Pa Sat)

Working hours: Monday - Friday, 9am - 6pm

Job Responsibilities:

• To be the main liaison personnel between the client and Company
• Lead the team to ensure the timely preparation of accounting deliverables (financial statements / management reports / GST filing) required by clients
• Review of supporting financial documents (invoices, bank statements) provided by clients and accounting entries posted by client/associate
• Review of the financial information/management accounts prepared by associate and to submit for senior consultant/BO manager's review
• Ensure that clients comply with local statutory and GST requirements
• Provide guidance and advice to clients on matters (accounting/GST) and escalate these matters to manager if required
• To assist the BO manager with the monitoring of the Company's accounts receivables
• Ensure the timely processing and sending of invoice upon the completion of engagement

Requirements:

• At least 2 – 3 years’ experience with full set accounts with 3rd party outsourcing company
• Education qualification in Accountancy / ACCA equivalent / LCCI
• Excellent communication skills to liaise with clients and internal stakeholders

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Info:

• Salary: Basic up to $3000 + AWS + VB
• Working Hours: Monday - Friday (8:30am - 5:30pm)
• Location: Toh Guan (West)

Job Scope:

• Initiate outbound calls and send emails to account holders to remind them of outstanding payments and secure payment commitment dates
• Build and maintain strong customer relationships by addressing billing-related queries and issues
• Monitor payment dates and follow up with account holders to ensure timely payments
• Issue waivers or credit notes for customer disputes as needed
• Maintain accurate and up-to-date records and track all billing cases
• Assist in preparing reports and loading accounts
• Send statements of account, reminder letters, and tax invoices to account holders
• Perform other ad hoc administrative tasks as required

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Company’s Profile:

The company is a leading independent tax specialist consulting firm with entities in Singapore and Hong Kong, with more than 20 years experience in the industry providing top-notch accounting and consulting services to their international clients. They are now looking for a qualified Accounts Executive to join their team of professionals.

Work location: CBD (near Lau Pa Sat)

Working hours: Monday - Friday, 9am - 6pm

Job Responsibilities:

• To be the main liaison personnel between the client and Company
• Lead the team to ensure the timely preparation of accounting deliverables (financial statements / management reports / GST filing) required by clients
• Review of supporting financial documents (invoices, bank statements) provided by clients and accounting entries posted by client/associate
• Review of the financial information/management accounts prepared by associate and to submit for senior consultant/BO manager's review
• Ensure that clients comply with local statutory and GST requirements
• Provide guidance and advice to clients on matters (accounting/GST) and escalate these matters to manager if required
• To assist the BO manager with the monitoring of the Company's accounts receivables
• Ensure the timely processing and sending of invoice upon the completion of engagement

Requirements:

• At least 2 – 3 years’ experience with full set accounts with 3rd party outsourcing company
• Education qualification in Accountancy / ACCA equivalent / LCCI
• Excellent communication skills to liaise with clients and internal stakeholders

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Responsibilities:

· Handles Accounts Payable and Receivable

• Prepare payment to suppliers etc
• Reconcile bank statements
• Prepare monthly GST return and assist in generating accounting stuffs

Job Requirements:

• Minimum CAT/LCCI/ITE Certificate or Diploma in Accounting or equivalent with 2 years of relevant work experience

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286

Job description

Prepare quotation, issue delivery order and Invoice, GST Submission.

· Good knowledge in construction sectors Labour Law & Regulation, WP Apply and renew.

· Full Payrol, Familiar with MOM portal and HR various e-services , Strong administrative skills, able to work independently, multi-tasks.

· Preparation of HR reports to management, Lead, organise, maintain, and develop HR policies.

· Handle company worker’s accommodation such as dormitory rental contract, check in & out and all related matters.

· Assist in purchasing, insurance, invoice verification, letter preparation.

· Government license application and renewal, ISO certification.

. Prepare monthly sales reports followup payment with clients.

· Ad-hoc duties assigned by Manager.

Responsibilities :

· Handle emails and record on Data entry accordingly

· Support the sales team on day-to-day administration and quotation preparation

· Liaise with employees of other departments to resolve issues

· Handle and coordinate incoming items & help to sort them out & do labels to the requestor

· Maintenance of database. Documentation, filing work

· Provide basic administrative support to the other department

· Other ad hoc duties as required.

Good knowledge of construction MOM guidelines and Employment Laws.

Familiar with MOM portal and HR various e-services.

• Minimum Diploma Holder or equivalent
• Preferably with relevant experience but not essential as training will be provided.
• Must be passionate about the maritime industry and eager to learn.
• Fast learner, attention to details and excellent organization skills.
• Good command of English for both written and verbal with good grammar.
• Customer oriented and possess good interpersonal skills.
• Proficient in MS Office applications.
• Able to start work in short notice.

• Handle accounts receivable claims and billing on insurance and CPF claims.
• Support in the general administrative for finance operations.

Requirements:

• GCE O Level and above.
• At least 2 years of accounting experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Company’s Profile:

The company is a leading independent tax specialist consulting firm with entities in Singapore and Hong Kong, with more than 20 years experience in the industry providing top-notch accounting and consulting services to their international clients. They are now looking for a qualified Senior Accounts Executive to join their team of professionals.

Work location: CBD (near Lau Pa Sat)

Working hours: Monday - Friday, 9am - 6pm

Job Responsibilities:

• To be the main liaison personnel between the client and Company
• Lead the team to ensure the timely preparation of accounting deliverables (financial statements / management reports / GST filing) required by clients
• Review of supporting financial documents (invoices, bank statements) provided by clients and accounting entries posted by client/associate
• Review of the financial information/management accounts prepared by associate and to submit for senior consultant/BO manager's review
• Ensure that clients comply with local statutory and GST requirements
• Provide guidance and advice to clients on matters (accounting/GST) and escalate these matters to manager if required
• To assist the BO manager with the monitoring of the Company's accounts receivables
• Ensure the timely processing and sending of invoice upon the completion of engagement

Requirements:

• At least 3 – 5 years’ experience with full set accounts with 3rd party outsourcing company
• Education qualification in Accountancy / ACCA equivalent / LCCI
• Excellent communication skills to liaise with clients and internal stakeholders

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

• Responsible for all accounting duties and perform month end and year end closing.
• Prepare monthly, yearly financial report and quarterly GST return and cash flow projection.
• Liaise with tax agent on corporate income tax filing and external auditors on statutory audit and corporate secretary on secretarial matters.
• Assist in SAP B1 system integration and modification.

Requirements:

• Diploma in Accounting or equivalent
• At least 3 years of audit and accounting experience.
• Experience in SAP B1 system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Assist in partial set of accounts.
• To handle Accounts Payable and Accounts Receivable (AR & AP).
• To verify and process local / overseas payments and staff expenses.
• Assist in quarterly GST reporting.
• Assist in Year-end stock take and Year-end audit.
• Banking errands and maintain filing system.
• To liaise with internal and external parties.
• To handle general administrative duties such as collection of mails, procurement, maintenance of office supplies etc.
• Assist in HR tasks.
• Perform any other accounting and administrative duties assigned by the superior from time to time.

Requirements:

• Minimum Higher Nitec / LCCI / Certificate or Diploma in Accounting or Business Studies
• Around 1-3 years of relevant experience and able to work independently with minimum supervision
• Possess strong numeric sense and detail-minded
• SAP experience will be an added advantage
• Computer literacy, experience in using MS EXCEL, WORD and familiar with MS Outlook and other office applications
• Able to start work on short notice

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Company’s Profile:

The company is a leading independent tax specialist consulting firm with entities in Singapore and Hong Kong, with more than 20 years experience in the industry providing top-notch accounting and consulting services to their international clients. They are now looking for a qualified Senior Accounts Executive to join their team of professionals.

Work location: CBD (near Lau Pa Sat)

Working hours: Monday - Friday, 9am - 6pm

Job Responsibilities:

• To be the main liaison personnel between the client and Company
• Lead the team to ensure the timely preparation of accounting deliverables (financial statements / management reports / GST filing) required by clients
• Review of supporting financial documents (invoices, bank statements) provided by clients and accounting entries posted by client/associate
• Review of the financial information/management accounts prepared by associate and to submit for senior consultant/BO manager's review
• Ensure that clients comply with local statutory and GST requirements
• Provide guidance and advice to clients on matters (accounting/GST) and escalate these matters to manager if required
• To assist the BO manager with the monitoring of the Company's accounts receivables
• Ensure the timely processing and sending of invoice upon the completion of engagement

Requirements:

• At least 3 – 5 years’ experience with full set accounts with 3rd party outsourcing company
• Education qualification in Accountancy / ACCA equivalent / LCCI
• Excellent communication skills to liaise with clients and internal stakeholders

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

This recruitment effort is in collaboration with e2i

What the role involves:

1. Handle ocean import process (communicate with customer, data entry, raise payment voucher, arrange transportation)
2. Arrange payments with Carrier / Co-loader upon receipt of Arrival Notices from Carriers / Co-loaders.
3. Process / input data of incoming shipments in Yunas system.
4. Sending Arrival Notice to customers, and liaise for clearance and delivery instructions
5. Arrange for insurance coverage in required by customers
6. Arrange clearance documents and liaise with transporters for delivery arrangement
7. Follow-up on the arrival of shipment, and delivery process
8. Liaise with customers / carriers / co-loaders if there is any discrepancy to the cargoes upon clearance
9. Raise invoices and dispatch to customer, and follow-up with customers if there is any discrepancy
10. Extract data for simple report (Excel) if required by customers

Required Qualifications, Skills & Experience

1. Minimum O level and above
2. 1 Year of Experience preferably in freight forwarding or shipping.
3. Good communication skill and a team player with positive working attitude

Job Description

• Handling incoming and outgoing calls pertaining to residents' queries / feedback;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Any other duties assigned by the supervisor.

Job Requirements

• Must possess clear speaking voice and strong verbal communication skills;
• Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
• IT savvy;
• Able to work independently and also a team player;
• Fresh graduates with no work experience are welcome to apply as training is provided;
• Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.

About the role:

· Responsible for managing Vexcolt ASEAN Management Team.

· Responsible for identifying & implementing overseas expansion for S.E.A, Australia & Europe.

· Continuous monitoring of the annual budget and ensuring that revenue/sales targets are met.

· Preparation of annual budget reports and attending/presenting at board meetings. Monitor key financial metrics and work with the CFO to address any financial issues.

· Manage and meet Board of Directors expectations.

· Manage customer relationships, and develop and maintain long-term relationships through strong personal networks and contacts.

· Identify inefficiencies and implement processes to streamline operations, improve productivity, and reduce costs. Ensure that resources (human, financial, technological) are allocated effectively to support business operations.

· Lead and motivate senior management and operational teams, fostering a culture of high performance and accountability.

· Oversee recruitment, training, and development of staff to ensure a skilled and motivated workforce.

· Establish and track key performance indicators (KPIs) to measure the effectiveness of operations and identify areas for improvement. Provide regular updates to the CEO and board on operational performance and strategic initiatives.

· Implement and oversee quality control processes to ensure that products and services meet or exceed customer expectations. Develop strategies to enhance customer satisfaction and address any operational issues impacting the customer experience.

· Oversee the implementation of technology solutions to improve operational efficiency and support business goals. Encourage and manage innovation to stay competitive and meet evolving market demands.

· Identify potential operational risks and develop strategies to mitigate them. Ensure that the company complies with all relevant regulations, standards, and legal requirements.

· Work closely with other executives and departments (e.g., HR, Sales, Marketing, Product Development) to ensure alignment and collaboration. Oversee cross-functional projects and initiatives, ensuring they are completed on time and within budget.

· Stay informed about industry trends and market conditions to make informed operational decisions.

· Use customer feedback to improve products, services, and operational processes.

About you:

· Minimum 20 years of experience in concrete construction material & structural engineering.

· Minimum 20 years of experience in management.

· Minimum 15 years of experience in handling third-party manufacturing.

· Must possess international manufacturing connections.

· Possess excellent communication skills to articulate and share vision, goals, plans, and strategies, as well as values to influence the team to achieve desired objectives.

· Ability to develop and execute operational strategies that align with the company’s goals.

· Strong leadership skills with experience in managing and developing high-performing teams.

· Proficiency in budgeting, financial planning, and performance management.

· Skills in process optimization and efficiency improvement.

· Excellent verbal and written communication abilities to effectively convey information to stakeholders at all levels.

· Strong problem-solving and decision-making skills, with the ability to handle complex and high-pressure situations.

· Understanding of customer needs and experience in enhancing customer satisfaction.

· Ability to thrive in a dynamic environment and adapt to changing business conditions.

· Capacity to envision long-term goals and guide the company towards achieving them.

· High ethical standards and integrity in all business dealings.

· Strong ability to build and maintain relationships with key stakeholders, including clients, partners, and vendors.

· Alignment with the company’s values and culture to ensure effective leadership and integration with the existing team.

· Able to travel extensively (up to 90%)

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No: R1325507

Assist top management in devising strategies to improve restaurant sales and profitability and implement policies to meet Group goals.

1. Managing and supervising the day-to-day operations of Finance, HR, purchasing and marketing.
2. Managing budgets, hiring and contracting, preparation of agreements and business negoatiations including licensing and franchising
3. Compiling performance reports and reporting to the CEO and board of directors.
4. Ensuring prompt reporting to government agencies and compliance to SCDF, SFA, NEA and URA etc

Scope:

▪ Handling of incoming phone calls and recording phone logs.

▪ Update and file leave & MC to EO & EAS.

▪ Performing simple administrative work and monthly reports.

▪ Managing counter duties such as attending to students, parents and walk-in visitors’ queries

▪ Distribute i-exam registration slips & Giro Option forms.

Responding to enquiries and providing general useful information

▪ Attending to goods delivery on behalf of staff

▪ Caring of unwell students by rendering basic assistance to walk-in

▪ To conduct wipe down using disinfectant for front counter daily after recess and after lunch and for chairs at visitor waiting area daily at least once a day

Qualification:

▪ Minimum GCE “O” level

▪ Preferably with experience in a school environment

▪ Good communication and inter-personal skills

Working Hours:

Monday to Saturday: 7:00AM to 4:00PM

• Execute all stages of Talent Acquisition, including sourcing, conducting interviews, selecting candidates, negotiating offers, facilitating onboarding, and conducting new hire orientation.
• Coordinate and maintain relationships with educational institutions for internship and other programs (e.g., Work-Study Diploma).
• Provide assistance with leave management and benefits administration (including insurance), as well as oversee the monthly payroll process, work pass administration, and participate in governmental surveys.
• Oversee procedures related to staff confirmation, contract renewals, resignations, and salary review processes.
• Ensure timely completion of the off-boarding process, including conducting exit interviews and obtaining exit clearances.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Well-versed in MS Office Applications.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Core Responsibilities

• Verify purchase order value and quotation with customers and create job entries in the system
• Liaise with customers on collection, report dispatch, and/or audit requirement
• Track work in progress and turnaround time of jobs, liaise with internal team and update customers upon request
• Generate sales orders/ tax invoices for signature and payment before report dispatch
• Monitor contract expiry dates and blanket purchase orders

Requirement

• GCE "O" Level or Diploma in any discipline
• Minimum 1 year of relevant working experience
• Good communication and interpersonal skills
• Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Proficiency in Microsoft Applications (Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities

Job description & Responsibilities:

● Customer Experience Accountability: Fully responsible for CX delivery, encompassing CX

Culture, Governance, Design, and Communications. Lead the Dubai and Singapore teams for

all Entertainment and F&B brands in both countries, aiming to create unique and original

experiences for each venue.

● Customer Experience Management: Oversee all customer interactions, ensuring timely,

accurate, and helpful support. Design and direct strategic mechanisms for continuously

refining customer experiences, leveraging market and technological advancements. Develop

and lead a core VIP management team to deliver a differentiated value proposition to

privileged customers.

● Strategic Leadership: Develop and implement a comprehensive customer support strategy

that aligns with overall business objectives and enhances the user experience. Strategize and

elucidate pivotal insights into customer engagements, creating frameworks for enhanced

visibility and strategic leverage.

● Strategic Development: Formulate and advance high-level strategic plans to translate

insights into globally impactful strategies, meticulously curated for the tech ecosystem

suitable for the group’s companies.

● Team Development: Lead, mentor, and grow a high-performing team, ensuring they have the

resources, training, and motivation to succeed.

● Problem Resolution: Establish efficient processes for handling customer inquiries,

complaints, and issues, ensuring swift and satisfactory resolution. Analyze feedback to

identify trends and areas for improvement, implementing changes to enhance service quality.

Collaborate with the operations team to oversee complaint management & Improvement

plans.

● Partnerships and Collaboration: Cultivate and maintain influential partnerships with

Executive Leadership (EL) and key stakeholders globally, championing synergistic alliances

across our Group companies. Collaborate closely with EL, Business Units (BU), Enablers, and

Countries to define, develop, and execute the Customer Experience strategy and framework.

Ensure alignment of CX strategies and initiatives across in-country BUs to meet their goals.

● Compliance and Security: Ensure all customer support practices comply with relevant

regulations and maintain customer safety and security. Represent customer experience on

cross-functional projects to develop customer-oriented products, services, campaigns, and

communications.

● KPI Development: Provide feedback on developing and refining KPI measures to Executive

Leadership (EL) for guidance and decision-making where necessary.

Job Qualifications and Requirements:

● Educational Background: Holds a Master’s Degree in Business Administration/Computers or

related disciplines from recognized universities.

● Professional Experience:

○ Over 8 years of leadership experience in customer service, with more than 5 years in

customer experience management, preferably within the Entertainment/IT Service

Management industry.

○ At least 5 years of current or prior experience in management consulting, with a proven

ability to drive strategic initiatives and solve complex business challenges.

● Industry Knowledge:

○ Comprehensive understanding of Entertainment, Food & Beverage sectors, IT products

and services, industry practices, and regulatory frameworks.

○ Demonstrated business leadership and expertise with an exceptional reputation and

extensive network in the IT, Entertainment, and Food & Beverage sectors.

● Customer Engagement:

○ Extensive expertise in customer lifecycle and retention strategies, showcasing a deep

understanding of how to engage and retain customers over the long term.

○ Exceptional service orientation and outstanding interpersonal skills to engage effectively

with VIP guests.

● Leadership and Culture:

○ Proven ability to build a strong culture of service excellence and growth opportunities to

attract and retain top local talents in each location.

○ Strong leadership abilities, including performance management and coaching skills, to

inspire and motivate the team.

● Communication Skills:

○ Exceptional communication and interpersonal skills, with the ability to interact effectively

with diverse stakeholders across different entities and regions.

○ Demonstrated ability to set and achieve ambitious goals by fostering a culture of

continuous improvement and excellence.

● Technical Skills:

○ Preferred working knowledge in Canva and proficiency in Microsoft Word, Excel, and

PowerPoint.

● Work Flexibility:

○ Willingness to work extended hours, including late nights or early mornings, covering

Dubai and Singapore locations.

○ Flexibility to travel overseas approximately 50% to 60% of the time

Interested candidates may send their resumes to [email protected] or apply

through the application system. Shortlisted candidates will be contacted.