Job Description

Responsibilities:

• You will support the Operations Manager in managing effective operations and maintenance of our retail mall.
• Coordinate operation programs and execute maintenance works to ensure the mall operates at optimum level
• Prepare annual budget, manage and administer all maintenance contracts and supervise expense for the operational needs of the mall
• Assist in the implementation of the Asset Enhancement Initiatives, renovation works carried out by tenants and operational support for the promotional activities of the mall
• Liaise with Contract & Procurement team, manage and execute specific/adhoc procurement of equipment cyclical replacement & enhancement works in the mall
• Manage and attend to all feedback and service requests in a timely manner
• Lead the technicians and manage vendor services to achieve the required professional standards in day-to-day operations
• Part of Company Emergency Response Team (i.e. Site Incident Controller, First Aider, etc),
• Part of Environmental Health Safety (EHS) team for review & approval of permit to work (PTWs), risk assessment, safety checks/audits of the mall.

Requirements:

• Degree in Engineering (Mechanical/Electrical) / Real Estate / Facilities / Building / Estate Management
• Graduates with relevant degree but no prior relevant experience are welcome to apply
• Exhibit strong initiative, leadership, and interpersonal skills
• Able to work within tight timelines, resourceful and systematic in resolving problems
• Good communication skills
• Willing to work beyond standard operating hours, when required
• Willing to learn and open to possible lateral movements between asset classes in the future (based on business needs)

Note: This position may involve deployment or transfer to other locations based on business needs. Applicants should be open to relocation as required by the organization to meet operational demands.

Join Our Team as a Junior HR Manager / Senior HR Executive / HR Executive!

Are you passionate about HR and eager to make a significant impact in a vibrant and dynamic environment? We have thrilling opportunities available in both Singapore and Malaysia, with the exciting perk of traveling between offices a few times per month.

This role offers career growth with meaningful contributions to a greener earth and a sustainable environment.

Locations:

• One position based in Singapore.
• One position based in Malaysia.
• Travel between Singapore and Malaysia offices once or twice a month when required.

Reporting to: Head of Human Resources

What You'll Do:

• Manage the full spectrum of HR functions, including recruitment, compensation and benefits, policy development, and employee remuneration for our offices in Singapore and Malaysia.
• Collaborate with the Managing Director and Heads of Departments to develop and implement HR policies, strategies, and processes to attract and retain talent, and enhance manpower productivity.
• Provide guidance on employee relations to foster a cohesive and collaborative workplace.
• Conduct annual job grading, salary banding, and performance evaluations.
• Administer work pass applications, renewals, and cancellations.
• Prepare employment documents such as offer letters, increment letters, resignation acceptance letters, and disciplinary action letters.
• Maintain accurate HR databases and employee records.
• Assess employee training and development needs and make recommendations.
• Facilitate internal communications to keep employees informed and motivated.
• Handle monthly payroll processing, benefits compensation, reimbursements, CPF submissions, IR8A submissions, and government claims (e.g., childcare, maternity, NS) for local and overseas employees.
• Assist in organizing management meetings, townhall meetings, and other welfare-related events, including company functions and team-building activities.
• Manage insurance policies, including health, workers' compensation, and liability insurance, and assist with claims and renewals.
• Oversee office administrators in Singapore and Malaysia, ensuring efficient management of office assets and supplies, and coordinating travel arrangements for employees.
• Support workplace health and safety management.
• Assist in Personal Data Protection Act (PDPA) compliance.
• Provide general secretarial support to the Head of Human Resources.

What We're Looking For:

• Bachelor's degree or Diploma in a relevant field.
• Minimum of 3 years of experience in HR and administrative roles.
• Knowledge of HR laws and regulations, including Foreign Work Pass Regulations/Procedures in Singapore and Malaysia.
• Excellent communication, interpersonal, and analytical skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong multi-tasking, planning, coordination, and follow-up skills.
• Hands-on experience and proficiency with IT software and hardware.
• Ability to use HRMS systems, specifically InfoTech.
• Proficiency in MS Office applications, especially Excel and PowerPoint.

If you're ready to take on a challenging and rewarding role, apply now and be part of our innovative and growing team! Please indicate your salary expectations and availability in your application.

Reporting to the Head of Brand, Communications, & Marketing, the Executive/Senior Executive for Communications will develop and implement internal and external corporate communications strategies and plans, aimed at enhancing the image and reputation of the YTL PowerSeraya Group.

Responsibilities

External Communications

1. Develop the communications strategy in alignment with key business priorities

· Handle all media queries (proactive and reactive)

· Develop press releases, FAQs, talking points, and narratives when required

· Develop media briefing documents, media interview facilitation and pre-interview spokesperson briefing when required

· Media engagements with key media (mainstream, local business, energy media)

· Research, identify and pitch for stories/interviews as appropriate

· Daily media monitoring to constantly stay ahead of developing digital media channels in order to mitigate risks or exploit opportunities

· Develop single narrative and ensure messages align

2. Implement and deliver branding/image

· Act as one of the main points of coordination within the Group

· Assist in developing and managing the Group’s initiatives

· Brand profiling and positioning as required

· Brand guardian of the company’s branding and corporate content materials

3. Develop and maintain digital media presence

· LinkedIn account

· Maintain and update website contents

4. Establish presence in the industry by aligning narratives about our business and participate in industry-driven forums, etc.

5. Crisis Communication

· Act as central point of contact with Energy Market Authority’s Communications team

· Oversee crisis communications with key stakeholders, including preparation and drafting of holding statements

Internal Communications

1. Drive and align information throughout the organisation

· Sharing and alignment of information about the industry, the business and the Group

· Communicate the Corporate Culture

· Communicate Management initiatives

2. Boost Engagement and Productivity

· Create conversations - develop Communications Roadmap to address and manage various stages of behavioural shifts in people going through a change process for employee engagement

· Develop content and organise staff-bonding events

· Forge closer ties/bridging the gap between employees

· Leverage on all communication channels and repurpose content

Job Requirements

· Preferably a Degree with strong passion to work in the communications space

· Minimum 2 years of experience in Corporate Communications or PR agency

· Excellent writing, editing, proofreading and presentation skills

· Preferably Mandarin proficient, to liaise with Chinese media

· Resourceful, and able to work both independently and in teams

· Strong interpersonal, time-management and organizational skills

· Creative and self-driven

As a Admin, your primary responsibility is to ensure the smooth scheduling of customer installations and handle inquiries from existing and potential customers. You will play a crucial role in delivering exceptional customer service and maintaining positive relationships with clients. This position involves a combination of administrative tasks and direct communication with customers to address their needs and concerns effectively.

Key Responsibilities:

1. Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
2. Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
3. Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding products, services, and installation procedures.
4. Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
5. Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
6. Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
7. Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
8. Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery.

Job Requirements:

1. Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities, or technology.
2. Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
3. Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
4. Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
5. Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
6. Flexibility to work a 5.5-day week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
7. A positive attitude and a willingness to learn and adapt to new processes and technologies.
8. High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Salary: $2200 - $2500 per month

Working Hours: 9:00 am - 6:00 pm, Monday to Friday, with half-day on Saturday (5.5 days per week)

Candidates who possess the necessary skills and qualifications are encouraged to apply and contribute to our team's success in delivering exceptional customer service.

Purpose of Job:

· To design. implement, monitor and evaluate programs pertaining to the Wellness Community.

· Donor, partner and volunteer engagement and management.

Key Responsibility areas:

Programmes Scope

· Design, implement, monitor and evaluate programs.

· To deliver programs, activities and support assistance initiatives for participants who attend Shan You Wellness Community activities.

· To organize lifestyle activities that enhance psycho-social and mental health.

· To organize programmes on professional training.

· To increase knowledge and skills to improve the self-management of elderly. Improve the quality of life of the elderly by focusing on mental and physical health and help the elderly to have greater control over their daily functioning.

· Review and lead assistance schemes like the food rations, community meals distribution and befriending schemes.

· Keep proper records and provide timely records and updates to management.

· Provide updates on stock inventory and track distribution of supplies, proper record of stock inventory and track distribution of supplies.

Fundraising Scope

· To conceptualise, develop, implement, monitor and evaluate fundraising initiatives and strategies

· Manage and execute fundraising projects with budget and schedule

· Build and strengthen collaborative relationships with donors, partners and volunteers.

· Implement cloud-based Donor Management solutions to improve operational efficiency and IT security of organization’s donor management database.

· Raise funds by sourcing for sponsorships and donations from individuals and corporate

· Write proposals and appeal letters that could attract donors, including application for funding grants

· Prepare and give presentations to potential individual and corporate stakeholders

· Maintain and grow database of sponsors and donors to advance digital donations

· Develop and coordinate web-based fundraising and merchandise sales

· Ensure compliance with corporate governance, Charities Regulation and regulatory requirements of the agency and Singapore law

· Network with stakeholders, community partners, social and welfare service agencies

· Conduct outreach talks to the public and corporates

· Plan and organise outreach activities, project and events

· Raise funds by sourcing for sponsorships and donations from individuals and corporate

· Assist in funding application by providing statistics and costing budget

Volunteer Scope

· Conceptualise and implement volunteer programmes/events within budget, funding mechanism and timeliness.

· Build and strengthen collaborative relationships with donors, partners and volunteers.

· Implement cloud-based Volunteer Management solutions to improve operational efficiency and IT security of organization’s volunteer management database.

· Match volunteers to organisation needs and volunteer interests.

· Develop effective strategies to recruit new volunteers, conduct screening, interview and orientation.

· Identify suitable and effective training platforms for volunteers and train staff on volunteer management.

· Plan and organise formal and informal engagement programmes for volunteers including annual volunteer appreciation event.

· Manage volunteer registration, resource allocation, duty roster and track participation.

· Supervise volunteers and manage their service quality.

· Raise the awareness of organisation volunteer programmes.

· Develop and maintain volunteer programme materials, such as application forms, policies and procedures, orientation handbook, etc.

· Manage volunteer communication collaterals, such as emails, EDM, event invitation, newsletter, etc.

Assist in Reception/Front Desk operations.

Perform any other duties as assigned.

Requirements:

· Minimum 1-3 years of relevant work experience in programme management. Minimum 1-2 years in social service agencies/IPC charities is preferred.

· Minimum Diploma in related fields. Bachelor’s Degree Preferred.

Other Requirements:

· Good oral and written communication skills.

· Possess problem-solving, critical thinking and decision-making skills.

· Passionate in working with stakeholders and good interpersonal skills.

· Committed to contribute to the social cause

· Willing to learn and be guided.

· Good stakeholder and programme management skills.

· Able to work effectively independently and as part of a team.

· Effective time management