illum.e is an MOE-registered tuition centre offering high-quality, results-proven IP English and Language Arts Tuition, Humanities Tuition for Primary and Secondary Schools, and GP Tuition for Junior College in online and/or physical lesson modes. We are regarded by our cherished students and parents as the top General Paper and English enrichment centre in Singapore.
As the centre grows in an unprecedented rate, illum.e is looking for like-minded, passionate and driven individuals to grow with the company. Various career progression and increased renumeration opportunities are open to candidates who apply.
Employee Branding Statement
We are pleased to have you onboard the most student-centric company in the world.
Illum.e is not only a safe space of growth for our students, but also for our staff. In order for us to deliver experiences of the highest quality, we strive to provide our staff work experiences of the highest quality.
At illum.e, we believe that every staff is a leader, and in building a long-term, multi-generational education company, we value and respect our staff in being change-makers who make a difference in their own right.
We also believe in equitable rewards - employees who treat the company like their own, will have their own futures and stakes in the company.
Company Overview
Every student has that ‘a-ha’ learning moment, where he or she gets it, and sees the connections between what is taught, and what they now know.
It is seeing these ‘a-ha’, ‘eureka’ moments and epiphanies, and witnessing our students’ eyes light up in understanding that illum.e was born.
illum.e believes in how every child can learn, and seeks to enable every student to achieve his or her highest potential by embedding mini-successes and 'a-ha's in every segment of the lessons designed.
Mission
To be the most student-centric education company in the world, where students can find a safe space of growth and lessons of the highest quality so that they can be illuminated and inspired to achieve their greatest.
Vision
To end student and parent powerlessness by providing world-leading, impactful and illuminating English, General Paper and Humanities education with illum.e’s unique curriculum approach and pedagogy.
Core Values
I - Innovation in Education
L - Learner-Centric Approach
L - Leadership in Excellence
U - Unwavering integrity and Trust
M - Motivation, Meaningful Impact
E - Excellence through Satisfaction
Company Culture
1) Collaborative - Our staff work and discuss in non-hierarchical, high-buzz collaborative teams with one another to achieve our key objectives.
2) Empowering - We believe in giving you a safe space to help you shine, with professional development, and opportunities to make a name for yourself in the industry and more.
3) Driven - As a fast-growing company, we outvalue all our competitors in quality of service, curriculum and overall experience. This is only possible because of the conscientious diligence and aspirational beliefs of our team who work hard and smart.
Administrative Specialist
Role Overview:
At illum.e, we are seeking a dedicated Administrative Specialist to join our dynamic team. This role is pivotal in ensuring a seamless and supportive enrolment experience for new and prospective students. The ideal candidate will be a detail-oriented, empathetic communicator with a passion for education and a talent for providing exceptional customer service.
Key Responsibilities:
- Student Recruitment and Enrolment: Manage inquiries from prospective students and parents, providing detailed information about illum.e’s courses, teaching methodology, and enrolment process. Guide prospective students through the enrolment process, ensuring all necessary documentation is completed accurately and timely.
- Outreach and Engagement: Develop and implement outreach strategies to attract new students, including participation in educational fairs, school visits, and community events. Collaborate with the marketing team to create engaging promotional materials and campaigns that highlight the benefits of studying at illum.e.
- Admissions Coordination:Coordinate the admissions process, including application review, interviews, and assessments, ensuring a fair and efficient selection process. Maintain up-to-date knowledge of course offerings, prerequisites, and any changes in admission policies to provide accurate advice.
- Customer Service and Support: Serve as the primary point of contact for enrolment-related inquiries, offering prompt, courteous, and comprehensive support. Resolve any issues or concerns that arise during the enrolment process, ensuring a positive experience for students and parents.
- Data Management and Reporting: Maintain accurate and confidential student records, utilizing CRM systems to track interactions and enrolment status.
Prepare and analyze enrolment reports to identify trends, assess the effectiveness of recruitment strategies, and inform decision-making.
- Relationship Building:Build and maintain strong relationships with students, parents, and educational partners to foster a supportive and engaged community. Collaborate with academic and administrative teams to ensure a smooth transition for students into their academic programs.
- Continuous Improvement:Continually assess and refine enrolment processes and practices to enhance efficiency and the overall experience for students and families. Stay abreast of best practices in student recruitment and enrolment management, implementing innovative solutions as appropriate.
Work Requirements:
- Five Day Work Week (1 weekend). Candidates who are able to work both weekends can expect better renumeration.
- Dynamic and adaptable individual who can face the diverse challenges ahead
- Strong sense of responsibility, problem-solving ability and communication skills
- Candidates should ideally be able to work at any of our 5 locations across Singapore, or other branches when necessary
- Potential for both professional development and salary increment in Singapore's fastest growing tuition centre.
