MAVEN - HR ADMINISTRATOR / MANAGER (JOB SCOPE)
ABOUT US
As a Singapore-based agency, we specialise in providing nannies, caregivers, cooks, tutors/helpers, and elderly care services to corporate clients. We prioritise making the perfect match between candidates and clients. Our tailored approach ensures that each client receives personalised caregiving solutions, meeting the unique needs of both individuals and organisations. With a focus on professionalism and quality, we aim to support the well-being of families and enhance employee productivity for our corporate partners.
It's unfortunate that some people may hold negative perceptions about the work of nannies and caregivers. However, it's essential to recognize the invaluable role they play in supporting families and providing care to loved ones while employers/clients go to work. Nannies and caregivers are often highly skilled professionals who contribute significantly to the well-being and development of children, elders, and individuals with special needs. Their dedication and hard work deserve appreciation and respect.
We're seeking staff who are not only kind and compassionate but also capable of providing the necessary emotional support. By fostering a caring environment, we aim to help our nannies, caregivers, cooks, home tutors/helpers, successfully fulfil their contracts while feeling supported and valued.
POSITION OVERVIEW:
We are currently seeking an HR ADMINISTRATOR / MANAGER to join our team. The HR ADMINISTRATOR / MANAGER will oversee the recruitment, interviewing, and screening of potential candidates and match them with suitable clients based on their preferences and requirements. The ideal candidate will have excellent interpersonal skills, a keen eye for detail, and a passion for exceptional customer service.
ROLES and RESPONSIBILITIES:
1. Recruitment and Screening: Source and recruit potential candidates through various channels, including online job boards, social media, and referrals.
2. Conduct initial interviews with candidates to assess their qualifications, experience, and suitability.
3. Perform thorough background and reference checks on potential candidates to ensure reliability and trustworthiness.
CLIENT MATCHING:
1. Liaise with clients to understand their specific needs and preferences for candidates’ services.
2. You can use the information gathered to match clients with candidates who meet their criteria regarding skills, experience, and personality.
3. Coordinate and schedule interviews in ZOOM between clients and potential candidates, facilitating selection.
ONBOARDING and TRAINING:
- You will facilitate the onboarding process for selected candidate, including completing necessary paperwork and documentation in MOM and related embassies.
- Provide orientation and training to new candidates, ensuring they understand their roles, responsibilities, and employment policies.
- Offer ongoing support and guidance to candidates to ensure their success in their assigned jobs.
RELATIONSHIP MANAGEMENT :
- Build strong relationships with clients and candidates to foster trust and satisfaction.
- Address any concerns or issues clients or candidates raise promptly and effectively, seeking resolution professionally.
- Conduct regular check-ins with clients and candidates to gather feedback and identify areas for improvement.
ADMINISTRATIVE TASKS:
- Maintain accurate records of applicant’s profiles, client preferences, and service agreements using our database or CRM system.
- Generate reports as needed to track recruitment metrics, client satisfaction levels, and other key performance indicators.
- Assist with other administrative tasks and duties as assigned by management.
QUALIFICATIONS:
- Previous experience in HR, recruitment, customer service, or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to work independently and prioritize tasks effectively.
- Proficiency in using computers and basic office software.
- Enjoys engaging in conversations and thrives in social settings as an extroverted individual.
BENEFITS:
- Competitive salary and commission structure with KPI’s.
- Opportunities for professional development and advancement.
- Supportive and inclusive work environment.
- Health insurance and other benefits package.
- 6 days a week (10 to 6 pm – 42 hours) – working both weekends has higher basic pay or working one of the weekend (either Sat or Sun).
If you are passionate about connecting talented candidates with client’s households who appreciate their services, we encourage you to apply for the HR Manager/admin position at Maven. Join us in making a difference in the lives of our clients and our dedicated team of helpers. Apply today by submitting your resume and cover letter.
We look forward to hearing from you and join our team!! [email protected]
