Job Summary

Responsible for assisting project teams with guidance from senior architects/architects/associates

Responsibilities

Assist the project team to complete projects on time, on budget and according to client and

authority’s requirements

Assist multiple projects concurrently from design stage to project completion under guidance

Assist in the production of all drawings & BIM model development required by the project

including production of BIM Model, Submission drawings, detailed drawings, clash detection

coordination, construction drawing, as-built etc

Make submissions to authority and ensure all forms, drawings and BIM models are submitted and

liaise with authority for all submission matters as required under the supervision of seniors.

Ensure project team’s current workflow practices are in line with company standards and proposed improvements

Technical Skills & Competencies

Entry-level Knowledge in Regulatory Requirements

Entry-level Aesthetic and Design Sensibility

Entry-level Knowledge in Technical Detailing

Entry-level Contract Administration and Management

Entry-level Stakeholder Management

Other Skills & Competencies

Critical Thinking

Teamwork

3D modelling and rendering

Revit modelling (mandatory)

Who should apply

Fresh Graduate with Architecture Diploma/Degree

Interested in High rise and landed residential project in Singapore

Strong Modelling and Rendering skills

Interested Candidates, please write in with CV/portfolio to [email protected]

Boutique Restaurant in Dempsey Area seeking Assistant Cook

Key Responsibilities

• Prepare food orders according to menu and order.
• Ensure dishes are prepared according company's requirements and hygiene standards.
• Ensure cooking area is organised and clean with utensils and applicances kept in hygienic conditions
• Assist in monitoring and maintaining kitchen inventory

Requirements

• Start work only in late December 2024 or January 2025
• Minimum 4-6 years working experience in relevant field
• Experiences in Chinese cuisine or wok cooking techniques
• Willing to work in kitchen with a small team

Job Description:
We are looking for a proactive and detail-oriented Accounts Assistant to join our team. The role offers diverse exposure to various industries.

Key Responsibilities:

• Prepare partial or full sets of accounts in compliance with Accounting Standards, GST rules, and company accounting practices.
• Perform payroll and administrative services for clients.
• Gain valuable experience working with SMEs across different industries.

Requirements:

• Recognized degree or Diploma in Accounting
• Minimum 2 years of work experience with at least 1 year in accounting.
• Ability to thrive in a fast-paced and dynamic environment with multiple deadlines.
• Knowledge of QuickBooks software is an advantage.
• Proficiency in Mandarin to communicate effectively with Chinese-speaking clients.
• Good typing speed and attention to detail.

Job description

• Monitor and drive weekly trainers planning forecast
• Schedule and deploy trainers for job assignment 1 to 3 months ahead
• Collaborate with Sales & Operations team on identifying and resolving real-time constraints.
• Work closely with Sales & Operations team to ensure 100% training fulfilment.
• Coordination with Sales & Operations team for any adhoc job assignments
• Flow job assignment details to Project Manager & General Manager in timely manner
• Optimize monthly utilization rate for Project Manager & General Manager
• Complete weekly and/or monthly reports to Project Manager & General Manager

Requirements:

• Able to work independently and handle dynamic scheduling
• Ability to multitask and manage sudden changes in priorities.
• Logical approach to problemsolving, inventive, and resultsoriented, with high attention to detail.
• Strong planning, organizational and time management skills.
• Proficiency in Microsoft Office.
• Knowledge of planning and administrative tools is preferable.
• Excellent communication skills verbal, written & listening.
• Proven fluency in English (verbal & written).

• Handling supplier invoices on a daily basis.
• Monitor and review of outstanding invoices with prompt resolution of queries.
• Ensuring all supplier invoices are filed accurately and timely.
• Reconciliation of supplier statements.
• Handling communications with suppliers via phone, email, and in-person and resolving queries.
• Processing transactions, issue cheques, and updating ledgers, budgets, filling etc.
• Prepare and submit monthly bank reconciliation statement.
• Assist in audit requirement and confirmation request.
• Administrative
• Any other duties on time to time basis.

Looking to join a vibrant and cohesive team of clinic assistants and chiropractors?

Responsibilities

• Perform administration duties.
• Assisting chiropractic doctors in the clinic.
• Schedule and follow up on patients appointment.
• Attending to patient queries and incoming calls.
• Perform daily general housekeeping to keep the clinic clean and tidy.
• Handling payments.
• Easy, non- high volume work shift.
• Able to manoeuvre physically with ease through confined spaces around treatment tables while assisting patient transition from sleep to stand position.

Requirements

• Good interpersonal and communications skills.
• semi-flexible working hours arrangement, 1-2 days off in general . (33-36 hours/ week only)
• a total of 132-144 hours per month. (extra pay for any hours after 144 hours for that particular month)
• able to take constructive feedback.
• team player.
• Computer literate.
• Proficiency in Microsoft Word and Excel.

Salary ranges from $2100 to $2600 depending on experience.

The key roles and responsibilities of an Assistant Accountant can be summarized as follows:

1. Financial Record Keeping

• Maintain and update financial records, including ledgers, journals, and transactions.
• Ensure accuracy and compliance with accounting standards.

2. Accounts Payable and Receivable

• Process payments to vendors and suppliers.
• Record and monitor outstanding customer invoices and payments.

3. Bank Reconciliation

• Reconcile company bank accounts and cash transactions with financial records.

4. Payroll Assistance

• Assist in preparing payroll by ensuring proper deductions and payments for employees.

5. Financial Reporting

• Prepare basic financial reports, such as income statements and balance sheets.
• Provide summaries of financial data for management review.

6. Tax Support

• Assist with tax calculations and filing requirements.
• Ensure all records are ready for tax audits and compliance.

7. Budgeting and Forecasting Assistance

• Support the preparation of financial budgets and forecasts by providing necessary data.

8. Audit Preparation

• Prepare documentation and reports required for internal and external audits.
• Ensure all financial information is accurate and up-to-date.

Skills and Qualification

1. Educational Qualifications

• Master Degree (Preferred):Accounting
  Finance
  Economics
  Business Administration

2. Professional Certifications (Optional but Valuable)

• Certified Accounting Technician (CAT)
• Association of Accounting Technicians (AAT)
• Certified Public Accountant (CPA) – Entry-level modules.
• Chartered Institute of Management Accountants (CIMA) – Certificate Level.
• QuickBooks Certification (or other accounting software certifications).

3. Technical Skills

• Proficiency in accounting software:QuickBooks, SAP, Xero, Tally, or MYOB.
  
• Advanced knowledge of Microsoft Excel:Functions like VLOOKUP, PivotTables, and data analysis.
  
• Understanding of accounting standards and principles (GAAP/IFRS).

4. Experience

• 1-2 years of experience in basic accounting functions.
• Exposure to bookkeeping, accounts reconciliation, and payroll tasks is often an advantage.

5. Key Soft Skills

• Attention to Detail: To ensure accuracy in financial records.
• Analytical Thinking: For interpreting data and resolving discrepancies.
• Communication Skills: To liaise with vendors, clients, and internal teams.
• Time Management: For meeting tight deadlines during month-end closures.
• Confidentiality: To handle sensitive financial information responsibly.

Responsibilities:

• Manage the full cycle of daily, monthly, quarterly, and annual accounting close processes with precision and timeliness.
• Develop, document, and implement robust internal control procedures to support accurate financial reporting.
• Handle advanced accounting functions, ensuring compliance with standards and regulations.
• Leverage QuickBooks and other financial systems to extract data and create meaningful financial reports.
• Identify opportunities for system and process enhancements, leading or participating in their implementation.
• Partner with various departments to drive complex projects and continuous improvements beyond the accounting team's scope.
• Collaborate with Risk Management, Sales, Technical, and other key stakeholders to ensure aligned financial practices.

Requirements:

• Professional accounting qualification or its equivalent.
• A minimum of 3 years of relevant accounting experience, or suitable for graduate trainees with excellent potential.
• Expertise in advanced Excel functionalities, including data management and analysis.
• Familiarity with accounting software such as QuickBooks is preferred.
• In-depth knowledge of Singapore Accounting Standards, GST, and Corporate Tax regulations.
• Proven experience in preparing for yearly audits and ensuring compliance with financial reporting standards.
• Ability to excel in a fast-paced environment, demonstrating meticulous attention to detail and adaptability to change.
• Strong analytical and problem-solving skills with a proactive approach to challenges

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Handle phone/video calls, emails and meeting with SNEF Members and/or Tripartite Partners professionally
• Advise SNEF Members on issues of immediate level of difficulty
• Collect and synthesize requisite data for analysis of human resource, industrial relations and business issues for management reporting
• Plan, organise and execute the division’s events, including pre and post event activities
• Integrate new technology and/or new compliance requirements to optimise and safeguard the IWR Team’s operations and service delivery

Requirements:

• Working knowledge of Singapore Employment laws, tripartite guidelines and compliant practices
• All the critical core skills under Skills Future Singapore Framework

(a) Thinking critically - with emphasis on sense making and transdisciplinary thinking

(b) Interacting with others - with emphasis on communication and collaboration

(c) Staying relevant - with emphasis on digital fluency and self-management

• Minimum 5 years of recent and relevant HR work experience

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

Store Assistant duties and responsibilities

Our company is seeking an enthusiastic Store Assistant to work in our store. Duties include helping our customers identify and purchase items, restocking the retail space, and creating appealing merchandize displays. The ideal candidate will have a desire to provide excellent customer service and increase sales. Store Assistants ensure that retail operations are carried out effectively and efficiently for maximum customer satisfaction. Their day-to-day duties include:

· Assists in achieving store recruiting goals

· Run Cash Register

· Drive the achievement of the store’s sale targets while also meeting individual sales goals

· Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy

· Monitor proper use and ensure the quality of data in the sales staff’s client books, working with sales staff to propose action plans

· Facilitate staff trainings and new hire inductions, ensuring the proper follow up steps are taken

· Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner

· Identifies performance issues and policy violations according to company policy and partners with the Store Manager

· Keeping the store fully stocked

· Maintaining the highest level of visual merchandising and store conditions

· Delivering exceptional sales services for improved customer satisfaction

· Interacting with customers and identifying their needs and preferences

· Operating cash registers and point-of-sale machines

· Receiving and verifying the quality and quantity of new shipments

· Enforcing in-store security and health and safety procedures and regulations

· Perform any other duties assigned by the director.

Store Assistant duties and requirements

• High school diploma or GED is preferred.
• Proven retail sales experience.
• The ability to stand for extended periods.
• The ability to use labeling and pricing equipment as well as Point of Sale (POS) software.
• The ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.

· Previous specialty retail management experience, preferably in the outdoor industry

· Retail background preferred-previous management experience

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description:

• Registers clients, as appropriate to clinic operations

• Answers WhatsApp messages, inquiries from clients and others; answer calls as appropriate, and/or schedules appointments

• Respond to clients queries.

• Arranges logistics for prescribed tests

• Supports day-to- day unit clinical and administrative operations.

• Dispensing plans for the clients

• Payment collection

• Obtains and verifies client billing information, processes patient accounts, and maintains records.

• Assisting practitioner in procedures - training will be provided

• Assists in maintaining the cleanliness and serviceability of the clinic

• Process billing, and payments using card terminals and maintain product stocks.

Requirements:

- No age limitation

- Nursing experience preferred

- Able to operate MS Word, Excel (training on using clinical software will be provided)

- Possess great ability to communicate and relate with other people

- Willing to learn and willing to receive constructive feedback

- Have the passion to help others

Clinic operating hour 9am-5pm Monday to Friday.

Clinic is located at City Hall MRT

Company Overview: DNDTS is a prominent ITAD company based in Singapore, committed to sustainability and the reverse logistics of consumer electronics.

Job Description:We are looking for a dedicated Executive Assistant to provide high-level support to our CEO. The successful candidate will manage the CEO’s busy schedule, organize travel arrangements, prepare reports and presentations, and handle sensitive information with utmost confidentiality. The Executive Assistant will also act as the primary liaison for internal and external communications, ensuring effective coordination and communication.

Responsibilities:

• Manage the CEO’s calendar and schedule appointments
• Arrange travel logistics and prepare detailed itineraries
• Draft and edit correspondence, presentations, and other documents
• Handle incoming communications and prioritize correspondence
• Conduct research and compile data as required
• Maintain strict confidentiality and professionalism at all times

Requirements:

• Possession of at least a Class 3A driving license for occasional personal errands
• organizational and time management skills
• verbal and written communication abilities
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Ability to manage multiple tasks and prioritize effectively
• Bachelor’s degree

Benefits:

• Competitive salary and comprehensive benefits package
• Opportunity to work closely with senior leadership and gain valuable experience
• Professional development opportunities
• Collaborative and supportive work environment

Looking to join a vibrant and cohesive team of clinic assistants and chiropractors?

Responsibilities

• Perform administration duties.
• Assisting chiropractic doctors in the clinic.
• Schedule and follow up on patients appointment.
• Attending to patient queries and incoming calls.
• Perform daily general housekeeping to keep the clinic clean and tidy.
• Handling payments.
• Easy, non- high volume work shift.
• Able to manoeuvre physically with ease through confined spaces around treatment tables while assisting patient transition from sleep to stand position.

Requirements

• Good interpersonal and communications skills.
• semi-flexible working hours arrangement, 1-2 days off in general . (33-36 hours/ week only)
• a total of 132-144 hours per month. (extra pay for any hours after 144 hours for that particular month)
• able to take constructive feedback.
• team player.
• Computer literate.
• Proficiency in Microsoft Word and Excel.

Salary ranges from $2100 to $2600 depending on experience.

The key roles and responsibilities of an Assistant Accountant can be summarized as follows:

1. Financial Record Keeping

• Maintain and update financial records, including ledgers, journals, and transactions.
• Ensure accuracy and compliance with accounting standards.

2. Accounts Payable and Receivable

• Process payments to vendors and suppliers.
• Record and monitor outstanding customer invoices and payments.

3. Bank Reconciliation

• Reconcile company bank accounts and cash transactions with financial records.

4. Payroll Assistance

• Assist in preparing payroll by ensuring proper deductions and payments for employees.

5. Financial Reporting

• Prepare basic financial reports, such as income statements and balance sheets.
• Provide summaries of financial data for management review.

6. Tax Support

• Assist with tax calculations and filing requirements.
• Ensure all records are ready for tax audits and compliance.

7. Budgeting and Forecasting Assistance

• Support the preparation of financial budgets and forecasts by providing necessary data.

8. Audit Preparation

• Prepare documentation and reports required for internal and external audits.
• Ensure all financial information is accurate and up-to-date.

Skills and Qualification

1. Educational Qualifications

• Master Degree (Preferred):Accounting
  Finance
  Economics
  Business Administration

2. Professional Certifications (Optional but Valuable)

• Certified Accounting Technician (CAT)
• Association of Accounting Technicians (AAT)
• Certified Public Accountant (CPA) – Entry-level modules.
• Chartered Institute of Management Accountants (CIMA) – Certificate Level.
• QuickBooks Certification (or other accounting software certifications).

3. Technical Skills

• Proficiency in accounting software:QuickBooks, SAP, Xero, Tally, or MYOB.
• Advanced knowledge of Microsoft Excel:Functions like VLOOKUP, PivotTables, and data analysis.
• Understanding of accounting standards and principles (GAAP/IFRS).

4. Experience

• 1-2 years of experience in basic accounting functions.
• Exposure to bookkeeping, accounts reconciliation, and payroll tasks is often an advantage.

5. Key Soft Skills

• Attention to Detail: To ensure accuracy in financial records.
• Analytical Thinking: For interpreting data and resolving discrepancies.
• Communication Skills: To liaise with vendors, clients, and internal teams.
• Time Management: For meeting tight deadlines during month-end closures.
• Confidentiality: To handle sensitive financial information responsibly.

• Accounts Payable (AP)
• Planning monthly payment schedules to Suppliers
• Arrange payment to Suppliers
• Key in Supplier invoices
• Checking of Suppliers SOA
• Follow up credit notes for return items to Supplier
• Checking Non-Billing Items
• Checking Subscription Fee from Platform Vendors
• Follow up Suppliers Yearly Rebate
• Other Admins and accounting duties

We hiring a Bar waitress.Our requirement is :

active,

motivated,

be responsible,

willing to OT sometimes.

we can apply wp/spass for you if you are fit the position.

Responsibilities

• Manage all aspects of family life, including systematic planning and procurement, to enhance the overall quality of life for family members
• Oversee family schedules, meetings, and travel arrangements, and handle relevant visa and documentation processes
• Plan and organize various activities, including but not limited to birthday parties, holiday celebrations, and social dinners, including reservations and arrangements
• Manage children's schooling, course registrations, and liaise with schools on related matters
• Provide additional administrative support, including but not limited to administrative tasks during travel, property rental administration, and medical arrangements and accompaniment

Requirements

• Fluent communication skills in both Mandarin and English
• Be available to work flexible hours including evenings and weekends
• Able to be on standby and responsive as needed
• Relevant work experience with familiarity with local culture and administrative procedures in Singapore
• Well-connected with a network of intermediaries or suppliers
• Pleasant personality, good temperament, reliable, down-to-earth, and extremely detail-oriented
• Occassional travelling is required
• A driver’s license is preferred but not mandatory

Work Arrangement

• Days: Monday - Friday
• Time (Regular day): 12pm - 7pm
• Time (MOE holidays): 7am - 7pm (shifts available)
• Location: Bukit Timah Plaza / Thomson Plaza
• Commitment: minimum 3 days a week, minimum of 6 months (Jan 2025 to June 2025)
• Hourly Rate: $12 - $15 / hr

Job Description

• Supervise students with their daily routines, including meal time, homework supervision, academic learning and recreational activities
• Provide care, guidance and support to primary school children outside of their school hours
• Assist the main teacher with classroom management
• Assist in organising and delivery of holistic programmes (both indoor and outdoor)
• Create a safe, nurturing and positive learning environment for students
• Accompany children home on the school bus after school
• Other adhoc duties as required

Job Requirements

• Min. Diploma in any discipline
• Able to coach primary school subjects adequately
• Strong communication skills
• Genuine interest towards guiding and nurturing children
• Undergraduates are welcome to apply
• Prior experience in student care and/or enrichment setting would be an advantage

To submit your application, you can also drop us an email ([email protected]) with the position that you are applying for and a copy of your resume.

We regret to inform that only shortlisted candidates will be contacted.

生活老师 1名 薪资：4000-7000

一、工作内容

1.负责陪同接送2名学生去学校，培训班或其他的日常出行。

2.负责孩子的日常生活相关事务。

3.工作时间：周一至周五：12：00-8:30；周末9:00-6:00。周一到周五休息一天

二、岗位要求：

1.性格开朗，有耐心，有带孩子的经验；

2.从事过教师行业者优先，刚毕业的大学生优先。

Child Care Assistant (1 Position)

• Salary: 4000-7000 SGD
• Job Responsibilities:
  Accompany and transport 2 students to school, training classes, or other daily outings.
  Handle the students' daily life-related matters.
  Working hours: Monday to Friday, 12:00-8:30 PM; weekends 9:00 AM-6:00 PM. One day off from Monday to Friday.
• Requirements:
  Cheerful, patient, and experienced in taking care of children.
  Experience in teaching preferred; recent graduates are also preferred.

· Lead day-to-day operations

· Develop budgets and financial plans to achieve profitability goals

· Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently

· Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters

· Collaborate with marketing teams to promote company’s services and products

· Translates company's strategic plans into operational plans

· Defines KPI to monitor operational success

· Key interface with clients for the operations team and ensures clients requirements are met in a timely manner

· Develops and manages budget planning to minimise operations expenditure

· Stays up to date to technological changes within the industry

· Develops leadership training programs to increase operational effectiveness

· Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects

· Works closely with other departments

· Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company

· Assists top management in setting goals

Our client is a leading provider of maritime energy solutions.

• Support in the management and documentation essential for STS (Ship to Ship) operations, which include but are not limited to certificates, permits, and reports.
• Manage and maintain STS records, including transfer logs and regulatory filings, ensuring compliance.

Requirements:

• Diploma in Maritime Business or equivalent.
• At least 1 year of relevant working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are looking for a detail-oriented and proactive Finance Assistant. You will support the financial department by managing daily accounting tasks, maintaining financial records, preparing reports, and assisting with budget planning and tax preparation. This Junior role also involves working with various teams within the company, particularly around subscription management. This role is remote and not restricted to any specific country.

Job Description:

• Update Financial records: Maintain and update financial databases and spreadsheets with daily transactions.
• Prepare Financial Statements: Assist in the preparation of monthly financial statements and reports.
• Invoice Processing: Collect and record invoices received via email, process and reconcile them with company and bank accounts.
• Budget Support: Support the periodic planning and tracking process for the budget.
• Tax Preparation: Assist with gathering information for accountants to ensure timely tax filing and compliance activities.
• Accounts Payable/Recivable: Record accounts payable and receivable, following up with clients, suppliers, and partners as needed.
• Administrative Support: Assist during budget preparation and participate in quarterly and annual audits.
• Company Teams Support: Work with various teams to guide them on administrative tasks, ensuring smooth documentation and fund flow, so they can focus on their core responsibilities.

Job Requirements:

• Trustworthiness and discretion when handling confidential information.
• Flexibility to learn new processes and systems as they are adopted by the company.
• A solid understanding of accounting and bookkeeping procedures.
• Advanced MS Excel skills and familiarity with accounting software (e.g. Quickbooks).
• Stong organisational and time-management abilities.
• Attention to detail and the ability to spot numerical errors.

Preferred Skills:

• QuickBooks Online (QBO) experience
• Knowledge of foreign exchange processes
• A BSc degree in Finance, Accounting, or Economics
• 3-4 years of experience as a Finance/Accounting Executive, or in a similar role

Assistant Inventory Executive

Working Day: Mon to Fri & Alt half Sat

Working Hours: 8am – 5pm & 8am – 12pm

Salary: $2000 - $2500 + OT

Location: Sungei Kadut Way

Job Responsibilities

• To maintain a proper and accurate record of stock inventory inclusive of inventory check and stock count.
• Coordinate with all related departments in all inventory issues.
• Undertake all calls on stock enquiries.
• To prepare and submit all required inventory reports
• Carries out routine checks on stock items and reports missing/damaged items (For ISO purpose)
• To perform overtime as and when require
• To undergo cross training in inventory within warehouse
• Undertake any other duties assigned by the Warehouse Manager/Assistant Manager
• Prepare packing list for shipment purpose (Export)

Requirements

• Possess Secondary / “O” level
• Preferably with 2 years of relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities

• Provide day-to-day departmental/project support activities, such as managing study supply inventory and orders, shipping, filing, faxing, etc.;
• Coordinate and provide minutes for department/project meetings or conference calls;
• Conduct quality review of documents;
• Maintain databases/spreadsheets and compile reports; and
• Perform other tasks as needed.

Qualifications

• Minimum Diploma and above;
• Some experience in an office setting is preferred;
• Excellent organizational and prioritization skills;
• Knowledge of Microsoft Office; and
• Great attention to detail and excellent oral and written communication skills

Job Scope for System Support Assistant

System Support Assistant for accounting systems is essential for delivering excellent customer service, addressing initial technical inquiries, and setting the foundation for positive customer relationships.

Handling Pre-Sales Technical Support:

Assist potential customers by providing technical information about products or services, answering their initial inquiries, and helping them understand the features and benefits of the offerings.

Conduct System Demos:

Demonstrate the organization's products or services to potential customers, highlighting their functionalities and capabilities. This involves showcasing how the system works and addressing any preliminary questions.

Post Sales System Implementation and Deliveries:

Assist in the implementation and deployment of systems after a sale has been made. Ensure that the products or services are set up correctly and functioning as expected for the customer.

Provide First-Level Support Assistance to Customers:

Serve as the initial point of contact for customers who have technical questions, issues, or concerns.

Record Customer Usage Questions and Technical Issues in Logs

Direct Unresolved Issues to Next Level of Support:

If a technical issue is beyond the scope of Level 2 support or requires more in-depth technical knowledge, escalate the issue to higher-level support personnel or specialized teams, ensuring that the customer's concern is properly addressed.

Customer Communication:

Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience.

Collaboration:

Work closely with other teams within the organization, such as Level 3 support, to collaborate on issue resolution and ensure seamless customer support.

Documentation:

Document all interactions, solutions, and troubleshooting steps taken with customers. This documentation helps create a knowledge base that can be used for future reference and training purposes.

Feedback Loop:

Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service.

Continuous Learning:

Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.

5-Day Work Week:

A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements.

Requirements

• Strong communication skills
• Able to work independently
• Cooperative and supportive team member
• Friendly, positive and solution-oriented disposition

Qualifications and Experience

• "O" level or equivalent
• Minimum 1 year of working experience preferred
• Customer Service experience preferred
• Knowledge and experience with Accounting software would be an advantage
• Immediate availability preferred

Are you interested in being part of the OCi Team? Please email to [email protected]