• Responsible for full cycle of recruitment for assigned departments from searching for candidates, screening applicants, conducting interviews, salary proposals to following up on acceptance and confirmation of commencement date while ensuring a positive candidate experience throughout the process.
• Collaborate with hiring managers and HODs to understand current and future hiring needs.
• Build a good pipeline of qualified candidates to fill critical/evergreen roles to reduce the hiring lead time.
• Build and maintain relationships with professional organizations.
• Represent company at career fairs and networking events.
• Maintain and analyse recruitment metrics.
• Regular review and improvements on Recruitment workflow processes & procedures.

Requirements

• Bachelor’s degree from a recognized university, preferably in HR.
• IHRP Certified Professional (IHRP-CP) preferred.
• Minimum 4-5 years of relevant HR Recruitment experience with experience in passive and active searches, good understanding of Recruitment processes, HR operations and Employment Act.
• Resourceful, resilient and able to work independently.
• Highly numerate and meticulous in entire recruitment process/event coordination.
• Proficient in MS Office (MS PowerPoint, MS Excel, MS Word).
• Team player with good interpersonal and communications skills with ability to influence others.
• Able to multi-task and work independently in a fast-changing environments.
• Experience in the healthcare sector and familiar with SuccessFactors HRIS will be an added advantage.

Interested candidate, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Hybrid Work Mode : 1 Day Work at home per week!

Key Responsibilities:

• Performance Analysis: Collaborate with subsidiary teams to analyze financial performance and provide actionable insights.
• Reporting: Prepare and present timely financial reports and forecasts for management meetings.
• Site Visits: Visit subsidiaries monthly to engage with local teams and understand market dynamics.
• Liaison: Facilitate communication between headquarters and subsidiaries to align goals and implement initiatives.
• Budgeting: Oversee budgeting and forecasting processes to ensure alignment with corporate objectives.
• Investment Assessment: Evaluate investment opportunities and financial risks, offering recommendations to optimize returns.
• Market Monitoring: Track financial trends and regulatory changes, identifying improvement opportunities.
• Collaboration: Work with cross-functional teams to enhance operational efficiency and value creation.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, or related field
• Experience: 3-5 years in financial analysis or related roles, preferably in a multinational company.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

About Us

Established by a group of visionaries, UniOracle Alliance (UOA) has reached the pinnacle of the financial services industry by nurturing talents from diverse backgrounds. With a strong commitment to integrity, we provide professional financial advice and deliver a first-class service experience to our esteemed clients and working partners.

We believe that a cohesive working environment is essential to a joyful lifestyle and the foundation of a great career. Dominated by a group of young, vibrant, and dynamic entrepreneurs, we at UOA work hard and play hard as we come together to Aspire, Adapt, and Achieve in this life-changing and rewarding pursuit.

The true value of our business is summarized simply in our UOA mission statement: "Betterment of Self through Betterment of Others." The emblems of our success reflect the number of lives we have touched and inspired.

Job Summary:

The Admin Assistant will be responsible for providing administrative and sales support to the company. The successful candidate will be highly organized and detailed oriented, efficient, and able to multitask in a fast-paced environment.

Responsibilities:

• Provide administrative support by managing paperwork, organizing files, and handling correspondence.
• Assist in sales-related tasks, such as preparing reports and coordinating activities.
• Schedule appointments, meetings, and calls, and ensure that they are prepared and on time for all engagements.
• Prepare presentations and reports.

Requirements:

• No experience required.
• Minimum polytechnic diploma qualification.
• Proficient in Microsoft Office.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proactive and able to work independently.
• Singaporean only.

Benefits:

• Salary: $2500 & above
• Training and support to ensure your success.
• A positive and collaborative work environment.
• Embrace a safe fail environment that encourages learning from mistakes, fostering creativity and innovation.

Shortlisted candidates will be notified via WhatsApp text for interview arrangement.

Support the preparation of monthly financial reports, ensuring a smooth workflow. Maintain attention to detail with numerical data and ensure compliance with relevant rules and regulations in financial reporting.

Job Responsibilities:

• Manage accounts payable functions, including the preparation and verification of cheques, bank transfers, and trade finance applications
• Process accounts payable invoices with accurate account coding
• Oversee daily accounts payable tasks
• Prepare schedules related to accounts payable
• Calculate staff claims
• Conduct monthly bank reconciliations
• Liaise with related parties for monthly intercompany transactions and reconciliations
• Manage fixed assets and lease accounting
• Assist with month-end GST reporting
• Liaise with auditors during the year-end financial audit
• Perform other ad-hoc duties as assigned by management

Job Requirements:

• At least a Diploma in Finance/Accountancy/Banking or relevant qualification
• Demonstrate a strong level of independence, maturity, and the ability to collaborate effectively with staff at all levels
• Experience with Dynamics/ACCPAC would be an added advantage
• Proficient in Microsoft office applications

Job Title: Operations Assistant

Reports to: Head of Marketing

Job Summary:
We are seeking a motivated and detail-oriented Operations Assistant to support our visual merchandising, events and catering, and hamper management efforts. The ideal candidate will play a key role in expanding our catering offerings and ensuring our outlets are visually appealing, as well as managing hampers effectively. You will work closely with various teams to enhance our brand image and drive sales.

Key Responsibilities:

1. Catering Expansion:

Plan and execute initiatives to expand the catering business by introducing platters, bento boxes, charcuterie boards, canapés, and other offerings.
Provide operational support for all event and catering-related inquiries, both on and off-site.
Oversee the entire process from preparation to delivery, including after-sales feedback.

2. Visual Merchandising:

Ensure all outlets are visually appealing and that products are displayed for optimal sales.
Train staff to maintain displays and adhere to merchandising standards.
Verify that communication materials are strategically placed and collaborate with the marketing team to improve visibility.
Source and purchase props for displays, including festive decor.

3. Hampers:

Curate and update hamper varieties available online and offline, tailoring options for corporate clients and festive occasions.
Support the sales of hampers and ensure timely execution from order to delivery, including after-sales feedback.
Negotiate with suppliers for pricing of hamper materials and suggest appropriate selling prices in line with the brand and competitors.

4. Other Duties:

Assist with additional tasks as assigned by your direct manager to support overall operational efficiency.

Qualifications:

• Previous experience in retail operations, merchandising, event planning, or catering preferred.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Creative mindset with a keen eye for detail.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• A dynamic and collaborative work environment.

We are excited to find a passionate and dedicated Operations Assistant to join our team and help us elevate our brand and service offerings!

Responsibilities

• Administration - Assist with reception and be first point of call for all visitors to the office.
• Diary and calendar management.
• Invoicing and Expenses - account and credit card reconciliation, invoicing and petty cash.
• Ordering groceries, stationary, office catering supplies & daily lunches and organizing office laundry service.
• Coordinating courier deliveries and collections and daily post.
• Facilities - Responsible for facilities, maintenance and upkeep of the office.
• Manage sub-contractors on maintenance, cleaning, security, waste and other soft services.
• Coordinate services with building management and/or landlord.
• Oversee maintenance and upkeep of gym equipment.
• HR Administration - maintenance of HR database, new hire and leaver process, holidays and attendance tracking, visa applications, assisting staff with relocations.
• Managing healthcare and various benefit policies, mobile phone contracts etc.
• Update and communication health & safety manual and procedures.
• Manage travel arrangements for all staff.
• Event Management.
• Assist with ad-hoc duties as assigned.

Requirements

• Diploma/Degree in any relevant disciplines
• Proficient in MS Office
• Good organizational and time-management skills

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Key Responsibilities:

• Maintain the full set of accounts for the company, including general ledger, accounts payable, and accounts receivable, as the sole accounting professional in the company.
• Responsible for all aspects of the accounting and financial functions of the company.
• Process payroll, employee expense claims, statutory contributions (CPF, IRAS submissions, etc.) and government reimbursements (childcare leave, paternity leave, NSmen makeup pay, etc.)
• Ensure timely submission of GST returns and other regulatory filings, taking full responsibility for compliance.
• Monitor and manage foreign currency exposure.
• Prepare and manage monthly financial statements, management reports, and cash flow forecasts independently.
• Prepare IR8A forms for employees to ensure accurate tax reporting and compliance.
• Conduct bank reconciliations and monitor cash flow to ensure financial stability.
• Liaise with external auditors, tax agents, and other stakeholders during audits and year-end closing.
• Analyse the financial performance of the company and provide recommendations for improvement.
• Review financial procedures, internal controls, and business processes/systems to ensure effective controls are in place.
• Assist with budgeting, forecasting, and variance analysis to support overall financial planning and decision-making.
• Handle any ad hoc accounting and finance tasks as required by management.

Requirements:

• Degree or Diploma in Accounting or Finance
• Minimum 10 years of relevant experience in accounting
• Proficiency in use of SAP Business One and SAGE EasyPay preferred
• Knowledge of Singapore financial regulations, GST filing, CPF submissions, etc.
• Strong commitment to producing accurate and error-free work
• Ability to work independently
• Able to commit 3 days/week (part time)

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

• Maintain the full set of accounts for the company, including general ledger, accounts payable, and accounts receivable, as the sole accounting professional in the company.
• Responsible for all aspects of the accounting and financial functions of the company.
• Process payroll, employee expense claims, statutory contributions (CPF, IRAS submissions, etc.) and government reimbursements (childcare leave, paternity leave, NSmen makeup pay, etc.)
• Ensure timely submission of GST returns and other regulatory filings, taking full responsibility for compliance.
• Monitor and manage foreign currency exposure.
• Prepare and manage monthly financial statements, management reports, and cash flow forecasts independently.
• Prepare IR8A forms for employees to ensure accurate tax reporting and compliance.
• Conduct bank reconciliations and monitor cash flow to ensure financial stability.
• Liaise with external auditors, tax agents, and other stakeholders during audits and year-end closing.
• Analyse the financial performance of the company and provide recommendations for improvement.
• Review financial procedures, internal controls, and business processes/systems to ensure effective controls are in place.
• Assist with budgeting, forecasting, and variance analysis to support overall financial planning and decision-making.
• Handle any ad hoc accounting and finance tasks as required by management.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Who you'll be working with:

• Support market Implementation of Media Central
• Align with market and business unit to global standard
• Participate in technical discussions and decide on implementation model
• Lead Business Analysis, QA, Cutover and Data Migration for the market system implementation.
• Work with vendor team to ensure that activity is on track.
• Perform post implementation review with local project and vendor teams
• Assist Product Team on the platform design and improvement
• Ensure smooth transition - collaborating with support teams, end user groups and all stakeholders
• Report to the Media Systems Lead on implementation progress, issues, risks and changes.
• Assist or lead Media Central superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
• Provide the primary point of coordination between local market teams and the global team
• Media Central Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
• Undertake super-admin duties as defined by the global platform standard operating procedure
• Support, participate and partner with project management and change teams in the market to ensure the following is delivered across markets:
• Change and communications planning
• Knowledge transfer
• Working with vendors and market SMEs for data migration
• Working with vendors and market-appointed trainers
• Working with vendors and market SMEs to agree on cutover strategy and approach
• Working with vendors and market stakeholders to run UAT
• Market set-up
• Business case tracking

What you'll need:

• Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
• Demonstrable experience in the implementation of workflow tools – (specific Dynamics 365 Business Central experience is beneficial but not essential)
• Experience in digital transformation programs within large organizations will be an advantage
• Knowledge and experience in project management methodologies such as Agile/PMI/Lean
• Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
• Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
• Highly organized, excellent planning skills with strong business change background
• Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
• A direct, straightforward style, able to cut to the core quickly

Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)

The Product Manager will be at the forefront of the hotel’s technological transformation and innovation strategy. This role emphasizes hands-on management of both product development and the integration of emerging technologies to enhance guest experiences, streamline operations, and drive business growth. The Product Manager will lead the Information Systems (IS) team, ensuring the smooth functioning of all IT-related operations while directly managing the lifecycle of innovative projects that maintain the hotel’s competitive edge. A key responsibility will be spearheading the development of Software-as-a-Service (SaaS) products, with the ultimate goal of taking these solutions to market.

This role has significant room for growth, with the ambition for the Product Manager to eventually take full ownership of the SaaS products' lifecycle—from ideation and development to market leadership. It is ideal for a practical, entrepreneurial professional who enjoys a fast-paced environment, thrives on developing tangible solutions, and is passionate about leveraging technology to create new business opportunities. The Product Manager will work closely with the General Manager and department heads, focusing on implementing technologies that elevate the hotel’s standing in the smart hospitality space.

Key Responsibilities:

Product Management & Development:

• Lead the end-to-end development of hospitality-focused SaaS products, from conceptualization to market launch, ensuring alignment with guest and operational needs.
• Manage product roadmaps and prioritize features based on business impact, customer feedback, and market trends.
• Collaborate with cross-functional teams to translate the hotel’s strategic objectives into product deliverables that improve guest satisfaction and operational efficiency.
• Oversee and actively participate in product testing, iteration, and improvement processes.
• Grow into full ownership of the SaaS products' lifecycle, taking leadership over product vision, development, and market expansion.

Information Systems & Operational Support:

• Oversee the daily operations of the IS department, ensuring the smooth running of networks, hardware, software, and IT support services.
• Ensure the security and integrity of hotel data and IT infrastructure, including implementing robust cybersecurity measures.
• Maintain and optimize operational systems such as the Property Management System (PMS), CRM, and housekeeping management tools.
• Work directly with vendors and internal teams to integrate new technology systems, ensuring seamless transitions and functionality.

Innovation & Digital Transformation:

• Identify and implement emerging technologies, such as mobile apps, smart rooms, and digital check-ins, to enhance the guest experience and operational performance.
• Lead hotel-wide digital transformation projects, focusing on contactless services, energy management, and sustainability-driven initiatives.
• Stay ahead of industry trends to ensure the hotel remains at the cutting edge of smart hospitality.

Strategic Planning & Execution:

• Collaborate with department heads and external partners to assess technological needs and tailor solutions to meet specific operational goals.
• Manage the budget for IT and product development initiatives, ensuring cost-effective investments that drive long-term growth.
• Ensure compliance with industry standards and regulations such as GDPR and PCI DSS.

Team Leadership & Development:

• Lead and mentor the IS team, fostering a culture of innovation, problem-solving, and continuous improvement.
• Guide the team through preventive and corrective maintenance activities, ensuring minimal disruption to hotel operations.
• Manage the inventory of IT-related equipment, licenses, and contracts, ensuring proper documentation and renewals.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (MBA is a plus).
• 5+ years of experience in product management or IT leadership roles. Candidates from outside the hospitality industry are welcome, provided they have a deep understanding of customer experience and service-oriented technology solutions.
• Strong technical knowledge of PMS, CRM platforms, network architecture, and cybersecurity.
• Proven experience in managing the development and successful launch of SaaS products.
• Hands-on approach to problem-solving, with the ability to balance technical expertise and product development.
• Entrepreneurial mindset with a passion for driving innovation and finding new business opportunities through technology.
• Knowledge of Generative AI, Agentic AI/AO is highly preferred, as these will be key in driving future innovation at the hotel.

Preferred Skills:

• Experience with cloud-based solutions, AI, automation, IoT, or robotics in an operational setting.
• Familiarity with government grants and tech development initiatives, such as those offered by STB.
• Excellent project management skills, with the ability to handle multiple projects simultaneously while adhering to budget and deadlines.

Job Title: HR Manager

Key Responsibilities:

Recruitment and Staffing:

• Develop and implement recruitment strategies to attract qualified candidates.
• Oversee the recruitment process, including job postings, resume screening, interviewing, and selection.
• Manage onboarding and orientation processes for new hires.

Employee Relations:

• Foster a positive work environment through effective employee relations programs.
• Address and resolve employee concerns, grievances, and disciplinary issues in a fair and timely manner.
• Conduct investigations and provide recommendations for resolution.

Performance Management:

• Develop and implement performance appraisal systems and processes.
• Provide guidance and support to managers on performance management and improvement plans.
• Ensure timely and constructive feedback to employees.

Training and Development:

• Identify training needs and develop training programs to enhance employee skills and performance.
• Coordinate and deliver training sessions, workshops, and development initiatives.
• Monitor and evaluate the effectiveness of training programs.

Compensation and Benefits:

• Administer and manage employee compensation and benefits programs.
• Ensure compliance with legal requirements and company policies.
• Conduct market research to maintain competitive compensation packages.

HR Policies and Compliance:

• Develop, implement, and maintain HR policies and procedures.
• Ensure compliance with labor laws, regulations, and company policies.
• Stay updated on HR trends and best practices.

Key Competencies:

• Leadership and team management.
• Strategic thinking and planning.
• Conflict resolution and mediation.
• Adaptability and flexibility.
• Attention to detail and accuracy.

Job Responsibilities

• File and organize documents
• Order office supplies
• Help with basic data entry and paperwork

Requirement:

• Min Diploma in any course

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities

• Update and maintain client’s dental records
• Perform routine dental cleanings and assist the dentist with complex dental procedures
• Take and process X-rays of patients
• Schedule patient appointments
• Take billing and insurance details from patients
• Advise patients on recommended oral hygiene

Requirement

• Min. Nitec in Dental Assisting
• No Need Experience for the role

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities

• Data entry
• Scanning, filing, photocopying and sorting of document
• Keying invoices into Excel
• Other ad hoc duties assigned

Minimun Qualification

• Diploma/Degree Holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

JOB RESPONSBILITIES:

• Provide technical support for manufacturing operations
• Conduct process validation
• Perform maintenance, troubleshooting and calibration on Machines / Equipment
• Liaise with supplier on all technical purchases
• Co-ordinate with supervisor / leader on production schedule / audit / stock take etc.
• Any other tasks assigned by superior by time to time.

JOB REQUIREMENTS:

• Diploma in Electrical / Mechanical Engineering or related discipline (Must if they do not have relevant work experience)
• Rotating Shiftwork (Day & Night) - Monthly Rotation
• Work in cleanroom environment - Required to wear cleanroom uniform

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Location :

Jurong East Hospital

Salary :

*Up $3K, with 0.5 months gratuity bonus

Requirement :

Diploma holder

Duration :

Able to commit for 9 months

Background of this role :

• Assist employee engagement team + Talent Management team, so there will be classroom set up for training etc
• Coordination work to ensure the event are well executed such as ordering tea

Job Description :

• Promote and manage staff facilities, for example, Staff Lounge, Gym and other staff recreational facilities
• Support the team to drive Employee Engagement programmes including employee engagement survey, pulse survey, action and improvement plans.
• Support the team in Employee Engagement Events
• Keen on running events, comfortable with coordination leading up to events (liaising with fellow staff, vendors, creation of EDM/social media) and actual event day activities
• Work in close collaboration and partnership with management and line departments to achieve short-term and long-terms goals and objectives of HR.
• Administer and execute HR functions and processes
• Provide administrative support
• Support in events such as staff wellness, process/work improvement review projects etc

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities:

• Maintain accurate records and ensure proper storage of medications.
• Assist in inventory management and restocking supplies.
• Ensure compliance with safety and regulatory standards.

Qualifications:

• N/O-level / Nitec / Diploma Holders
• No experience needed, training provided

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Rate: $13/h

Working hours: office hours, Mon - Fri

Commitment: min. 3 months

Requirement:

- Can commit for 3 months

- Can start ASAP

- don't mind call center environment

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Handle purchase orders/ quotations
• Handle incoming phone calls
• Coordination and follow up with vendors
• Administration duties as assigned

Requirements:

• Min Diploma in any fields
• No experience needed, on job training provided.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Global Tax Free(“GTF”) Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services for tourists. Specialists in Tax-free shopping services, Global Tax Free offers:

• Tax Refund Services for tourists and merchants
• Central Refund Counter

Main Duties and Responsibilities:

• Plan, schedule, and implement the approach to acquiring retail accounts relevant to our business.
• Suggest and propose new ideas and initiatives to management
• Providing quality training to front-line staff, review statistic and identifying business opportunities and performance improvements. Regular training and store visits
• Able to Build multi-level relations with Finance, Operations, Marketing, Training, IT teams
• Improve merchants’ knowledge to ensure retention

Requirements:

• 0-1 year of relevant experience
• Able to have strategic sales planning skills
• Self-driven with outgoing personality.
• Personable and persuasive

About Us

voco Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different

Your day to day

voco Orchard Singapore is seeking a dynamic and passionate Assistant Club Lounge Manager to be part of this exciting rebranding project. As Assistant Club Lounge Manager, you will assist, directs and maintains all aspects of the Guest Relations team/tasks by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by IHG Hotels & Resorts

People

• Actively participate in the selection of suitable new staff, their on-boarding, and continuous training to upkeep high levels of service presentation by them at all times.
• Prepare efficient work schedules for all staff assigned to the Club in order to optimize their productivity without negatively impacting guest service standards.
• Maintain professional standards of conduct, hygiene, uniforms and grooming of all employees assigned to the Club.
• Effectively manage operational routine by conducting daily shift briefings with assigned staff, highlighting all VIP arrivals, meetings, guest critique and relevant issues impacting guest service.

Financial

• Assist the Front Office Manager in preparing and maintaining all expenses for the department in line with the budget. At the same time, review monthly financial results and develop action plans to minimize wastage.

Guest Experience

• Build and maintain positive relationships with all customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes
• Ensure guests are greeted upon arrival and make time to interact effectively with guests.
• Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

Responsible Business

• Supervise the entire operations of Club Lounge; this includes its rooms, facilities and food & beverage operations.
• Ensure maximum guest satisfaction through high levels of personal recognition and prompt cordial attention to all guests from arrival through departure.
• Ensure an excellent quality of the product, food & beverage offerings and the facility are presented at all times by liaising with other departments/Heads such as Executive Chef, Food & Beverage Director and Executive Housekeeper.
• Ensure timely and high standards of display and presentation at the Club Lounge for breakfast, afternoon tea and evening cocktails.
• Ensure that bookings for the Club Lounge’s meeting room are optimally managed and it is well maintained to meet guest requests.
• Maintain Back of House decorum in the Club Lounge areas, in respect of its guests’ privacy and relaxation.
• Ensures staff, particularly guest contact personnel, are familiar with IHG Rewards members, known repeat guests and other VIPs and provide special attention and recognition
• Develop and maintain courteous professional relationships with guests through personal introduction and attention.

What we need from you

• Diploma in Hotel Management or equivalent.
• 3 to 4 years working experience in similar role within the hotel industry.
• Experience in an international hotel chain and in managing loyalty will be an advantage.
• Proficiency in Excel, Word, PowerPoint will be required.
• Must speak fluent English
• Proficiency in Opera Property Management System will be an added advantage

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!

About Us:

At OOm Group, we are passionate about digital marketing and committed to empowering progress through digital transformation. Since 2006, we have been a leading digital performance marketing agency in Singapore, helping businesses of all sizes—including SMEs, enterprises, government agencies, and non-profit organizations—achieve their digital marketing goals.

Position Overview:

We are seeking a dynamic and results-driven Digital Marketing Manager to join our team in a key account management role. You will be the primary liaison for our clients, providing tailored solutions to meet their unique digital marketing needs. This role is crucial in building strong relationships and ensuring the delivery of performance-driven results.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, understanding their objectives and providing customized digital marketing solutions.
• Develop and implement comprehensive digital marketing strategies to boost brand awareness and drive traffic for a diverse range of clients.
• Day-to-day management of clients' campaign and attending campaign brief.
• Analyze campaign performance and provide actionable insights to enhance ROI.
• Review and raise initiatives to improve clients’ digital campaign performance
• Generate reports for client’s campaigns

Qualifications:

• Diploma/Bachelor’s degree in Marketing, Business, or a related field.
• Min. 1 - 3 years of experience in digital marketing, with a strong understanding of current trends and tools.
• Proficiency in analytics tools (e.g., Google Ads, Google Tag Manager, Google Analytics, Facebook Pixels/Ad Manager)
• Google Ads Certified will be an added advantage.

Interested applicants, click APPLY NOW or email [email protected] for a confidential discussion.