Job descriptions

• Assist with day-to-day administrative tasks.
• Emails (writing, distribution, follow-up)
• Analyse service reports with technicians and prepare quotations.
• Maintain a centralized filing system
• Administrative issue resolution
• Procure spare parts and component.
• Offer administrative support and assist the team.
• Co-ordination work between suppliers, clients and internal teams.

Job requirements:

• Minimum GCE "O" or "N" level or ITE qualification.
• Minimum 2 - 3 years of working experience
• Computer literacy, including proficiency in Microsoft Office Applications (Word, Excel, Outlook)
• Proactive and able to work independently.
• Good team player with positive work attitude and pleasant personality

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Job Summary:

• Salary details : Up to $2,700 with experience
• Working Days and Hours: Mondays to Fridays : 9.00am to 6.00pm
• Location of work : Changi South
• Key Company Benefits : AWS, Performance Bonus, Medical / Dental Reimbursement

Job Responsibilities:

• Responsible for work pass related matters; applications, renewals, cancellations etc
• Reimbursement of all claims from Government online portal.
• Perform recruitment and on-board processing, release and out processing.
• Handle staff training
• Provide clerical and administrative support.
• Liaises with government in all related matters (MOM, LTA, IRAS, NEA and etc)
• Handle and follow up of insurance claim/renewals
• Maintain proper insurance records and renewal for office, workmen, medical and vehicle insurance policy
• Maintaining the condition of the office and arranging for necessary repairs and housekeeping
• Perform any other duties as assigned by superiors

Requirement:

The potential candidate is required to have the following:

• NITEC or Diploma in HR related field of study
• At least 1 year experience in HR.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Choo Tchi Seng
Registration Number: R1544906
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job Description:

• Assist in simple AP & AR accounting tasks
• Performing day to day financial transactions, data entry into ERP, recording of bank documentations, and filing of documents
• Reconciliation bank statement and other financial documents
• Assist to process vendor invoices on a timely basis
• Manage basic phone calls and respond to email inquiries related to accounting matters
• Any other duties as assigned

Job Requirement:

• Minimum GCE 'O' Levels
• Students are welcome to apply
• Strong attention to detail and accuracy
• Good organization and time management skills
• Good communication and interpersonal skills

Job Highlights:

1. 5 days work week, 8am - 5pm (Monday - Friday)
2. Location: Near Jurong East Mrt/Transport Hub, next to IMM

Location: Tuas/ Great World City

Tasks and Responsibilities

• Provide timely and accurate financial information and analyses including management and financial reporting, budgeting, forecasting and overall control.
• Lead and manage continuous improvement projects for Finance department excellence.
• Support Senior Manager on monthly review of entities financial performance, follow up on queries and ensure closure of action items.
• Work closely with yard Finance Managers to support yard director and group management to achieve Financial KPIs.
• Review projects profitability and submit monthly report to management, explaining delta costs and margins achievements against forecast.
• Cash flow management, including cash flow forecast and review of foreign exchange hedging requirements.
• Credit review and release for new customers, release of sales orders and variation orders in SAP
• Support in ad hoc projects when appropriate, including resolving issues.

Job Requirements

• Bachelor’s Degree in Finance, Accounting, or its equivalent.
• Prior experience in Commercial FP&A or business partnering.
• Qualified accountant with at least 5 years post qualifying experience in relevant roles.
• Experience in SAP preferred.
• Attention to details without losing sight of the bigger picture.
• Team player with initiative, willingness to learn and take on responsibilities.
• Strong collaboration, consensus building, problem resolution and communication skills

Job Responsibilities:

• Assist in office operations, i.e., day-to-day administrative and operational duties, data entry of relevant information into database, etc.
• Assist in course administration such as preparation of quotation and invoices, class enrollment, sending course confirmation emails, etc.
• Work collaboratively with Management team to support the maintenance of client databases, manage enquiries, follow up and fostering of good relationships with clients.
• Support the sales team in calling and qualifying leads.
• Respond to enquiries from interested clients via various channels (Email, WhatsApp).
• Ensure that client follow-ups are in place and completed in a timely manner.
• Manage billings.
• Provide relevant support and other ad-hoc duties when necessary.

Requirements:

• Undergraduate/Degree in any related field.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools and online collaboration tools.
• Self-motivated, independent and able to work in a dynamic environment.
• Students are welcomed to apply.

Working hours:

• 12-20 hours per week
• At least 4-5 hours per shift within Monday to Friday (10:00 - 19:00)

Salary:

• $10 to $15 per hour (progressive with commitment period)
• Performance bonus

Location:

• 5 minute walk from Jurong East MRT

Quick Apply:

• You may send your Resume/CV to: admin(at)sthua.edu.sg

OR

• Please fill up the application form: https://forms.gle/9ZUptTcsM19tcXMBA

Only short-listed candidates will be contacted for an interview.

As a Technical Business Development Manager, you will be responsible to bring a significant added-value to the Oral Care market through driven business objectives, regional strategies, and strongly connect with RCB to ensure OC portfolio is promoted a driver of differentiation and well connected to our client needs.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Key Responsibilities:

· Develop long-term profitable and sustainable business with the largest companies in the region

· Conduct technical presentations and demonstrate how a product meets client needs

· Provide pre-sales technical assistance and product education

· Develop SEA, AMET, India Oral Care business strategy and plans to meet our growth targets

· Work closely with RCB teams on technical trainings, promotional kits and sharing to elevate their knowledge in the category

· Perform competitive analysis

· Identify new opportunities to increase market share

· Contribute to validate the requirements for the identification and selection of new technologies/solutions/flavor collections

· Drives oral care development projects together with all internal partners proactively

· Continuously improve & re-invent “best in class” collaboration model

We bring:

· A rich history and a promising future of bold scientific innovation and passionate creation with our customers;

· A space to grow by encouraging and supporting curiosity and an open mindset;

· The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;

· Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

· A firm belief that working together with our customers is the key to achieving great things;

· An eagerness to be one team and learn from each other to bring progress to life and create a better future;

You bring:

· Bachelor’s degree in Marketing, business or equivalent

· Minimum 5 years of experience in a business development, category management or commercial role

· Drive for results, with competitive mindset

· Self-motivated team player

· Strong interpersonal and communication skills

· Ability to define business opportunities, set priorities and translate tactics/strategy into actions

· Proactive approach, able to develop business ‘from scratch’

· Availability to travel

Job Summary:

Location: West - Tuas SouthWork

Days: Mon - Sat (5.5Days)

Salary: Basic up to $10,000

Benefits: Company Vehicle provided, AL Max 18 days, Yearly Performance Bonus, Medical Benefits, Career Progression.

Job Description

Preferred Experience in Construction – Open Cut Trenching, Shaft Construction & Pipe Jacking experiences.

1. Responsible for the successful delivery of projects, ensuring they are completed on time, meeting requirements and within allocated budget.

2. Manage project lifecycle, from requirement, design, technical construction, testing, acceptance, training, documentation and implementation.

3. Participate in pre-project activities such as estimation of project efforts, preparation of high-level project plan with project timeline and resource requirements, and staffing and organization of project team.

4. Plan, coordinate and communicate project plan, timeline and activities to the project team. Liaise with all agencies and authorities to facilitate work progress such as LTA, SLA, HDB, SPPG, SP Group, NParks and all the telecommunication authorities

5. Monitor and track progress of projects and stay on top of the projects to ensure smooth execution.

6. Manage and coordinate project deliverables, ensuring their quality and configuration management.

7. Analyze and highlight project risks and develop necessary risk mitigation plans.

8. Analyze and highlight project dependencies to pre-empt project issues.

9. Maintain project issue register to keep close match of the project issues till their resolution.

10. Manage performance of the project team, guide the project team in resolving issues, and resolve conflicts within the project team.

11. Manage customer’s expectation by understanding customers’ needs and providing realistic expectations and scope of the projects.

12. Manage and work closely with 3rd-parties involved in projects.

13. All other ad-hoc duties assigned by the management.

Requirement:

Candidate must possess at least Bachelor Degree in Engineering (Civil) or equivalent recognized by PE Board
At least 8 years’ experience in preferably as Main Con in LTA contract
Experience in sewer drainage projects is required.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.

Eugene Eiap Yeow Hong

Registration Number: R23112438EA

License No: 06C2859 (MCI Career Services Pte Ltd)

Whether you’re writing a job description, starting a new team project or training a new employee, it’s important to have each employee’s roles and responsibilities documented. You can use these roles and responsibilities to create a job posting for a specific position or ensure all duties in a team project are covered. New employees can refer to the document during the onboarding process when they’re unsure what their coworkers are responsible for.

Job Responsibilities:

• Overall project planning, scheduling, monitoring and updating to meet project completion targets.
• Coordinate and monitor work progress at site (periodical site inspection and attending meetings)
• Lead in Site Coordination and execution relating to the construction project.
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Assist Construction Manager and Project Manager in sub-contractor management, on-site technical, engineering matters.
• To lead a team of supervisors and engineers, to ensure, supervise and monitor projects are carried out in accordance with the company’s operating procedures, quality standards & project specifications.
• Facilitate regular inspections to ensure compliance with relevant regulatory and legislative requirements, processes and procedures.

Job Requirements

• Possess a Degree in Civil Engineering or equivalent.
• Minimum 5 years of relevant building project experience in Main-contractor environment
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and consortium partners.
• Must be technically inclined and possesses excellent problem-solving skills.
• Meticulous in drawing preparation and documentation
• Experienced with Building / Industrial projects will be a plus.
• Experienced with Public project.

Job Responsibilities:

• Overall project planning, scheduling, monitoring and updating to meet project completion targets.
• Coordinate and monitor work progress at site (periodical site inspection and attending meetings)
• Lead in Site Coordination and execution relating to the construction project.
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Assist Construction Manager and Project Manager in sub-contractor management, on-site technical, engineering matters.
• To lead a team of supervisors and engineers, to ensure, supervise and monitor projects are carried out in accordance with the company’s operating procedures, quality standards & project specifications.
• Facilitate regular inspections to ensure compliance with relevant regulatory and legislative requirements, processes and procedures.

Job Requirements

• Possess a Degree in Civil Engineering or equivalent.
• Minimum 2 years of relevant building project experience in Main-contractor environment
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and consortium partners.
• Must be technically inclined and possesses excellent problem-solving skills.
• Meticulous in drawing preparation and documentation
• Experienced with Building / Industrial projects will be a plus.
• Experienced with Public project.

No experience/Diploma in Precision/Mechanical/Mechatronic/Electrical/Electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400-$2800+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Address: Gul Circle (Have company bus transportation islandwide)

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

To assist the medical doctor, including handling of medical specimens and assisting in certain procedures (where required), medicine and supplies procurement, record keeping of expenses, dispensing and inventory management, patient and vendor payment processing and tracking, patient relations, including registration, claims and payments and cleaning and preparation of clinic premises before the start of day or at end of day and other related clinic duties.

Job Description

- Assist the Admin Lead in procurement processes, including sourcing suppliers and obtaining quotes.

- Prepare and process purchase orders, invoices, and related documentation.

- Maintain accurate records of procurement transactions and supplier information.

- Track orders and ensure timely delivery of goods and services.

- Communicate with suppliers to resolve issues such as delivery delays or discrepancies.

- Support inventory management by monitoring stock levels and reordering supplies as needed.

- Perform general administrative tasks such as filing, scheduling, and handling correspondence.

- Assist with vendor evaluations and contract renewals.

Job Requirements

- Experience in procurement or administrative support is an advantage.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Strong organizational skills and attention to detail.

- Good communication skills, both written and verbal.

- Ability to manage time effectively and prioritize tasks.

- Familiarity with procurement software is a plus.

- Location is at Shan Road

As a Technical Assistant, you will play a crucial role in supporting our on-site operations, ensuring the smooth flow of tasks and contributing to the overall efficiency of our team.

• Support on-site team on mannually pushing AGV carts/ trolleys
• Provide support for ad-hoc tasks as assigned by the Site IC (In-charge) or Engineers

Dress Code

• Black T-shirt, long pants and safety shoes

Rate

$12.50/ hour (both weekdays & weekends)

Duration

2nd December 2024 - 20th December 2024 (Might extend 1 week)

Administrative Assistants are often the unsung heroes of organized and efficient office environments.

Not only do you have to understand operational processes, but you also have responsibilities for helping everyone get along. From fielding questions from staff members and internal stakeholders to clients and business partners, your communication skills have to be off the chart! All of that says nothing about your tech skills, bookkeeping acumen, and problem-solving abilities.

It can be hard to incorporate everything you know how to do into a resume to land an interview. You have to get keywords and phrases from an administrative assistant job description.

By reviewing administrative assistant job description examples, you will be able to identify the technical and soft skills, credentials, and work experience that matter most to employers in your target field.

Admin Duties broadly, would include, although not be limited to the following:
Billing (Invoicing / Statement of Accounts / Delivery Order)
Accounts assistance (AP / AR)
Customer service (Emails / Phone calls)
Create job orders for technicians
Filing Maintenance
Data Entry Duties
Office supplies maintenance
Any other related duties

Requirements
Pleasant demeanour
Meticulous
Experience in accounting software (Autocount, Million, UBS, Xero etc) a plus
Minimum Nitec

Fresh graduates welcome

Work Hours & Location
Mon - Fri: 8.30am - 6pm
Location: Penjuru Place (West side - Near Pandan Reservoir)

Job description:

• Loading, unloading and storage of cargo
• Picking and packing of goods
• Assist in stock count / cycle count and daily warehouse operation
• Other related ad hoc duties as accordance the warehousing / logistic arrangements

Job requirements:

• Minimum 2 years experience in warehousing operations
• Must possess a valid forklift license
• Able to operate reach truck is an advantage
• Physically fit and can commit to work overtime
• Read and write simple English
• Able to multitask
• Able to start work immediately

Others:

• 5.5 days work-week (Monday to Friday: 8.30am – 5.30pm, Saturday: 8:30am – 12:30pm)
• Company transport to JE

Responsibilities

• Assist and backup in general administrative and clerical support for other departments
• Administration and maintaining of leave
• Answer, screen and forward phone calls and practice good telephone etiquette
• Assist and ensure prompt submission of reports to relevant departments
• Attend to visitors and prepare meeting rooms and corporate gifts
• Maintain proper filing system of all documentation/records files
• Sorting, filing and keying of Delivery Tickets and Trip Pay from customers
• In charge of operation supplies such as uniforms, accoutrements, stationary, pantry toiletries and etc
• Other duties as assign by HOD

Requirements

• High level of integrity and discretion
• Meticulous
• Fluent in English, which includes the ability to read and write
• Able to work under tight deadlines in a fast-paced environment
• Proficient in Microsoft Office applications

Working Location: Joo Koon [3 bus stops away from Joo Koon Bus Interchange]

Working hours: Monday - Friday 8.30am to 5.30pm

Interested candidates, please email: [email protected]

Position Summary

The Project Manager’s main role is to ensure that the project objectives are met. He/ she is responsible for initiating, planning, overseeing, tracking, and closing of the project.

He/ she should develop close rapport with internal and external stakeholders, integrate with the different functions, and ensure that the project team is supported through the delivery of the project.

The candidate will be responsible for the following:

Possess Product & Process Knowledge

• Possess product knowledge to follow methodologies, processes, policies, tools & techniques required for project implementation
• Seek information from appropriate sources to respond to stakeholder inquiries in a timely way
• Keep abreast with developments and changes in project management
• Maintain high standards of work practices and ensure integrity, respect and confidentiality

Initiate Projects

• Develop realistic project plans based on assessments of project objectives, scope and potential interdependencies with other projects.
• Clarify scope of work and requirements. Highlight project risks, resource requirements, and operational considerations.
• Set-up and formalise the project
• Implement appropriate methodologies and tools to achieve desired outcomes
• Sourcing, liaising, and coordinating third-party suppliers

Plan & Manage Projects

• Plan & manage logistics and resource arrangements across the organisation's products and services
• Manage the organisation's learning calendar in line with business objectives
• Monitor performance of the projects based on business objectives and performance standards
• Drive cross-functional collaboration to facilitate development and implementation of projects
• Anticipate and manage project risk and mitigation plans
• Manage and lead project teams
• Review and communicate processes to ensure effectiveness of projects and address stakeholders’ feedback

Execute Projects

• Coordinate the completion of project deliverables within agreed cost, timescale and resources
• Communicate project deliverables and status
• Investigate urgent needs and demand, identify and address their root causes
• Ensure accurate, clear communication and documentation of project details, plans, milestones, status updates, reports, and other information from internal and external stakeholders.

Manage Stakeholders

• Identify stakeholder needs and engagement plan
• Build relationships and establish a collaborative culture where people with unique personalities and skills happily work together towards a unified goal
• Manage stakeholder expectations and feedback
• Employ interpersonal skills for conflict management and resolution of differences among stakeholders
• Follow processes to manage stakeholders’ conflict
• Negotiate with various departments to ensure adequate resources are available during various phases of the project

Closing The Project

• Ensure project deliverables are completed by the project team
• Measure performance of the projects based on business objectives and performance standards
• Formally close the project

Qualifications, Experience & Qualities:

• Bachelor’s degree in business or a related field
• Proficient in Microsoft Excel, Word, and PowerPoint
• Positive attitude and self-motivated
• Able to communicate effectively to all levels of employees and stakeholders, including management, clients, and vendors
• Able to think critically and resolve problems in a timely and creative manner
• Able to prioritize competing demands based on the situation and make a justified decision
• Ability to represent and manage stakeholders from different functions with different viewpoints
• Adaptability, determination and be able to thrive in a fast-paced environment, and resilience in difficult circumstances
• Calm under pressure
• Maintain high standards of work practices and ensure integrity, respect and confidentiality
• Good organizational skills and attention to detail
• Project Management Professional (PMP) certification is a bonus

This role is currently only open to Singaporeans/ PRs.

This is a contract role with possibility of conversion into permanent position.

Roles & Responsibilities

Our company is acting on behalf of our client who has good hardware business. They need experienced sales manager with the following job responsibilities and requirements-

Job responsibilities

1. Ensure and Provide consistent professional sales and product service

2. Responsible for the co sales products

3. Ushering customers and explain about company products

Responsible for presenting the different co products to customers.

Makes recommendations and serves customers.

Job highlights

8 off days monthly, rest days depend on schedule

Positive and nurturing working environment

Job Description

The candidate will be responsible for the following:

• Managing Client relationships

• Managing 4 to 5 design projects concurrently in Yards (including China)

• Providing overall leadership for the project while maintaining a focus on achieving targets efficiently

• Development and presentation of project plans, respond to Clients

• Liaison with the Shipyard, Classification society, Vendors & Clients

• Weekly progress reporting to Client & Management

Desired Profile

Essential requirements for this position are:

· Technical/ marketing skills for shipbuilding industry

· Experience in project management

· Excellent organizational and planning skills

· Strong Leadership and bilingual communication skills in English/ Mandarin

The candidate should have minimum 5 years’ experience in related role in ship design/ shipbuilding industry. Promising candidates with less experience may be considered as Trainees.

Key Responsibilities:

Team Leadership: Lead, mentor, and develop a team of engineers and technical staff.

Project Management: Plan, execute, and deliver projects on time and within budget while ensuring quality standards.

Technical Guidance: Provide technical direction and support to team members, helping to resolve complex issues and promoting best practices.

Collaboration: Work closely with vendors, classification society, and other stakeholders to align technical solutions with project objectives.

Quality Assurance: Implement and maintain processes for quality assurance and continuous integration.

Budget Management: Manage technical budgets and resource allocation effectively.

Innovation: Stay current with emerging technologies and industry trends to drive innovation within the team.

Job Description

• Manage and coordinate the overall use of BIM for project.
• Lead and/or assist in the creation of BIM deliverables such as BIM Execution Plans, Clash Detection Reports, BIM Quality Control Plans, BIM Design Review Procedures, Construction Sequencing (4D) and Cost Estimating (5D).
• Coordinate and collaborate on project wide BIM related matters with client and interfacing contractors and ensure design process and submissions comply with specifications and requirements
• Regular update and report on all BIM related activities’ progress and status to the SO.
• Verify and rectify all BIM related challenges and issues in the project.
• Oversee and manage all BIM Software to be used in the project, and to rectify issues relating to BIM Software.

Requirements

• Min Diploma/Degree in Engineering with relevant working experience in Construction industry.
• Have about 5 years of relevant experience in the implementation and management of CAD and 3D models.
• Have a comprehensive knowledge of related BIM technologies.
• Have BIM coordination or BIM management experience in a design, engineering or construction firm for a large project.
• Shall be expert in the BIM Authoring Tools.
• Ability to prioritize tasks well and has good presentation/communication skills.

Key Roles & Responsibilities

Perform bookkeeping, data entry, and reconcile accounts payable/receivable and bank statements.

Ensure timely payment processing and seek necessary approvals in adherence to the Delegation of Authority.

Monitor accounts receivable aging and manage credit control.

Maintain and tag fixed asset schedules.

Prepare monthly, quarterly and annual financial closing and reporting, including managing external audit and preparation of AFS.

Manage monthly and quarterly forecasting, annual budget planning, and performance analysis.

Monitor and control the company’s budget.

Prepare accurate and timely reporting decks for management, senior leaders, and board meetings.

Utilize the Terra reporting system, perform gap analysis, and ensure compliance with Singapore Financial Reporting Standards and other statutory regulations in management reports.

Prepare feasibility reports on investment projects, including financial forecasts and sensitivity analysis.

Partner with department heads to translate analytical needs into data requirements with clear metrics.

Coordinate and lead year-end stock take, including recounting stock variances.

Prepare and ensure timely tax reporting and compliance (direct, indirect, and transfer pricing).

Continuously review work practices for operational efficiency improvement.

Handle various ad-hoc requirements.

Qualifications, Skills & Knowledge

Degree in Accountancy or Finance.

ACCA or CPA Singapore equivalent.

At least 8 years of relevant work experience.

Minimum of 3 years of experience in audit/tax.

Commercial finance analytical experience in the SME consumer/F&B industry is advantageous.

Proficient in MS Excel and PowerPoint.

Strong knowledge of Singapore Reporting Standards and other accounting regulations.

Meticulous and analytical with data.

Excellent interpersonal and communication skills; proactive team player.

Experience with Hyperion (HFM) and Dynamics 365 ERP applications is a plus.

Experience with Lease Accelerator, Xero accounting software and Terra system is a plus.

Inside Sales management

· Establish clear department goals & objectives (define KPIs)

· Monitor, manage and improve KPI Metrics (sales, quotation and order throughput times,

customer satisfaction, hit rate ...)

· Continuous improvement of processes, procedures & work instructions

· Ensure compliance with internal control system measures

· Recognize and organize procedural and policy gaps and fix them pro-actively

· Incorporate a 24-7 customer service attitude

· Measure and improve individual inside sales performance (responsiveness, accuracy, sales, & efficiency)

· Coordinate and manage interactions with other departments (i.e. IT, Accounting, Engineering, Product

Management, Business Development etc.)

· Coordinate priorities with Engineering and Operations

· Coordinate and manage interactions with other group companies (i.e. Headquarters, STAHL HMI, India, etc.)

· Manage implementation and refine pricing policies

Business Development process

· Manage the business generation process (quotations, follow up, technical support, sales leads ...) for the SEA ,

Australia and Japanese market

· Implement comprehensive quotation proposals (technical advantages - customer benefits)

· Manage communications with External Sales team

· Clearly define Customer requirements & goals at the beginning of quotation process (Secure Customer

answers to engineering basic project questions upfront) in coordination with the External Sales team.

· Develop “opportunity ownership mentality”

· Initiate and manage proactive selling activities (Target customers with low sales, new customers, new & key

product promotions ...)

· Manage price negotiations in line with applicable rules and regulations.

· Manage customer complaint log and issue corrective and preventive actions

· Obtain Customer feedback through surveys, meetings & teleconferences

· Establish business improvement ideas and lean management

Order handling process

· Monitor and deliver on deadlines when necessary.

· Manage and charge for change orders.

· Manage quick turnaround of errors, mistakes & customer requests.

· Handle and coordinate RMAs (Return Material Authorization’s).

Developing the team

· Coach & train Internal Sales team members on efficient processes and policies

· Build technically competent Internal Sales team (Product, Applications & Customer Value) through coaching

and training.

· Coach and train on selling skills (selling basics, cross selling, etc.)

· Coach and train on proactive and effective customer service that builds strong & lasting customer

relationships.

Education and/or Experience Requirements

· Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering or Technology/Bachelor of

Engineering / Bachelor of Arts Business Administration

· Minimum of (5) years’ experience with proven Customer Service track record.