Job Description:

• Handle day-to-day finance AR operation including prepare AR invoices, Credit memos and key in receipts from customers.
• Issue official receipt and bank in cash received when necessary.
• Generate monthly statement of accounts and follow up on outstanding receivables for SBU / Management meetings.
• Prepare AR journal entries for month end closing
• Prepare and reconcile Balance Sheet schedules on monthly basis;
• Follow up with Operations on unbilled revenue
• Handle queries from customers and internal staffs on outstanding matters.
• Assist in liaise and resolve with tax agent/auditor on tax/audit issues.
• Other ad-hoc finance reports/duties assigned by superiors

Job Requirements:

• Minimum NITEC or other relevant qualification
• Preferably with at least one year accounting experience.
• Must be able to adapt to dynamic & fast-pace environment.
• Must be meticulous & able to work independently.
• Proficient in Microsoft excel preferred
• Knowledge and experience with Microsoft Dynamics (Navision) will be an added advantage.

Interested applicants please apply through this link:

https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Job Description (Key Responsibilities):

The Resident Technical Officer represents clients on Housing Development Board (HDB) / Land Transport Authority (LTA) construction sites. He/She must be able to read and interpret architectural drawings and details of construction projects and ensures that construction projects follow contracts and regulations. He/She shall be working under the control and direction of the appointed Qualified Person(s) when carried out his/her duties for the assigned project. He/She works indoors at project site’s office, and may also work outdoors at the project construction sites when required.

Tasks:

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons and project consultants/clients
• Ensure that contractors carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Inspect materials and workmanship of construction work.
• Perform tests to check the quality of materials.
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and project consultants/clients
• Attend meeting with qualified persons and project consultants/clients
• Prepare progress reports for their clients.
• Other ad hoc duties as and when directed

Job Requirements & Person Specification (Qualifications, Experience, Skills):

• Diploma/Degree in Civil & Structural (C&S) Engineering
• Ideally already accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification
• At least 2 years of experience as a Resident Technical Officer (RTO) or similar site-based role (e.g. Site Engineer) for Housing Development Board (HDB) / Land Transport Authority (LTA) construction projects

About Asia Infrastructure Solutions:

Asia Infrastructure Solutions is a leader in delivering project & programme management, cost management, sustainable design, engineering, business advisory and consultancy solutions for the infrastructure, buildings, and environmental sectors. The company was established by Global Infrastructure Solutions Inc. (GISI), the largest privately owned construction manager in the commercial building, industrial and healthcare markets, and a leading project / construction manager in the environmental and public infrastructure sectors. GISI and its founding members have over 90 years of project experience in Asia and currently employs 12,500 employees globally, operating in more than 90 countries.

Asia Infrastructure Solutions has a strong and diversified team of project managers, construction managers, programme managers, cost managers, sustainability consultants and various disciplines of engineering professionals with a long track record in the infrastructure, building and environmental sectors delivering the future for the built and natural environment. Our professional and technical expertise and capabilities are inherited from the Arcadis Design & Engineering / Hyder / Freeman Fox in Hong Kong and Arcadis Consulting / EC Harris / Davis Langdon & Seah businesses in Singapore which span many decades in the Asia region.

Notable projects in Singapore include the Jewel at Changi, CapitaSpring, the North-South Corridor, various hotels, data centers and corporate headquarters for the world’s leading MNCs to name a few.

We empower our employees to succeed and we invest in their professional growth through learning & development programmes as well as membership of professional bodies. Our employees also receive a range of benefits that includes opportunities for hybrid/flexible working, a share-ownership scheme, and private healthcare coverage.

Asia Infrastructure Solutions . Delivering the Future . AsiaInfraSolutions.com

Fair recruitment practices:

Asia Infrastructure Solutions adheres to the Tripartite Standards for Recruitment Practices in Singapore and uses fair, merit-based, and inclusive hiring practices.

Employment agencies:

Candidates referred by employment agencies will not be considered unless the agency has been explicitly instructed to provide candidates for the stated role.

Senior Finance Officer | Full Set Account | Bencoolen

Location: Bencoolen St
Working Days: Mon - Fri, 5 days
Working Hours: 8.30am – 6.00pm
Salary: $4,000 - $4,500 (Depends on Experience)

Job Description

• Responsible for preparation of Group Consolidated Financial Statements
• Responsible for Month-End Closing of the Group
• Responsible for daily Bank-Recon, Cash Flow Forecast, Internal Inter Bank Fund Transfer
• Update and monitor Trade Finance movement
• Handles all Inter-Companies’ Debit Note transactions
• Preparation of relevant Balance Sheet Schedules and Reporting
• Prepare and submit Quarterly GST Return.
• Responsible for maintenance of Chart of Accounts
• Liaise with Auditors, Tax Agents and Company Secretary as required for all Statutory and
• Regulatory requirements to ensure Compliance
• Provide guidance and support to Finance Teams
• Identify and implement Improvements to Accounting Processes and Procedures for Efficiency and Accuracy.
• Supports overall Office Operations
• Involved in finance projects for system enhancements.
• Other ad hoc matters as assigned by Superior.

Job Requirements

• At least 5 years of full set accounts experience. Min diploma. At least 2 years of supervisory experience will be preferred. wholesale trade accounts experience will be advantageous
• Proficient in MS office skills.

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

JOB SUMMARY

Manage day-to-day Market Risk, Asset & Liability and Counterparty Risk arising from exposures for Singapore booking centre.

PRINCIPAL ACCOUNTABILITIES

Market Risk Management

1) Daily RRR monitoring

2) Daily P&L commentary and market risk limit monitoring

3) Monthly market risk meeting and presentation

4) UAT testing for new products

5) Amended deal check

6) Annual limit review and application for trading book

7) Traders support in term of queries, portfolios application, system configuration, product program, trade handling etc.

Counterparty Risk Management

1) Daily PSR monitoring

2) Daily Sales spread monitoring

3) Daily BTB transaction monitoring

4) Support front line query on PSR related issues

5) LTV computation on structured note(SN) for PB business

6) Support front line query pertaining to SN LTV

Asset and liability Management

1) Daily monitoring of usage and limit pertaining to banking book and AFS (NII, EVE, MCO)

2) Daily monitoring of deposit change ratio

3) Intra-day monitoring on MCO and various regulatory ratios

4) Monthly review of MCO estimate versus actual

5) Monthly ALCO presentation

6) Annual stress test on banking book for SG office

7) Annual review of local liquidity risk management procedure guideline

8) Annual limit review and application for banking book

9) Traders support in term of queries, portfolios application, system configuration, product program, trade handling etc.

KEY COMPETENCIES

• Bachelor’s degree (or above) in Finance, Business, Statistics, Mathematics or related discipline.

• Over 7 years working experience in market risk management, counterparty risk management, or asset and liability management.

KNOWLEDGE & SKILLSETS

• Good knowledge of the financial products (eg. FX, Interest Rates, Bonds and Derivatives) and the market practice thereof
• Good understanding of risk identification, measurement, monitoring and reporting
• Basic understanding of pricing models for financial products
• Analytical with excellent communicator and negotiator
• Team player
• Familiarity with Microsoft Excel and with VBA is a plus
• Proficient in handling Mandarin speaking stakeholders and clients in North Asia
• FRM is a plus

Your Role

We are looking for a Documentations Clerk to assist with permit declaration and operations duties.

What Will You Do

• To assist with permit declaration.
• To assist with daily operational duties.
• To do proper filing and documentations.
• To perform other ad-hoc duties assigned by the superior.

What Do We Want

• At least a PSLE, GCE N Level, O Level or higher in any discipline.
• At least 1 year of experience in related field.
• Have knowledge in air or sea logistics will be added advantage.
• Able to use Microsoft Office and emails.
• Good interpersonal and communication skills.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary Range: $ 2,600 - $3300

Location: Buangkok

4 days a week

Required to work on rotating shift - including weekdays & weekend + PH

• Working Hours - Shift Work
• AM Shift – 7am to 4pm
• PM Shift – 10am to 7pm
• Day Duty Officer – 7am to 7pm
• Night Duty Officer – 7pm to 7am

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home's premises

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Reachfield Security (Grade “A” agency) specializes in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc

Commercial Building (Polytechnic / Office / Mall / Factory)

Position: Full Time Senior Security Officer / Relief Available too

Gross Salary $3000

Days of working: 5/5656/6 days a week, follow roster

Location:

Buona Vista Office Building

1. Works in Commercial Buildings / Institution environment.

2. Good customer service skills; able to communicate with people of all levels

3. 12hrs-shift (Fixed shift, no need to rotate

4. Those have PC Knowledge will be a bonus for commercial building.

5. Job duties include issue visitors/ contractor passes, patrolling, protecting clients’ premise and access control, etc.

6. Possess valid security license, completed WSQ RTT.

Walk-in for interview - (Mon to Fri, 9am to 5pm)

10 Anson Road #26-09

International Plaza

Singapore 079903

(Tanjong Pagar MRT)

For more information, please call office at 6324 2925 (Audris) or sms to 91374851

You may fill in the application form online thru below link.
https://rss.armfort.com/direct-application
Do let us know once you submit the application online.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Degree/ Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Environmental Control Officer

• Support the Team by providing environmental control and enforcement support.
• Monitor and ensure adherence to the EMMP, taking timely corrective actions when necessary.
• Conduct regular site inspections, prepare inspection reports, and maintain records of findings.
• Provide recommendations for rectifying environmental non-compliance observed on site.
• Handle waste management practices to prevent wildlife attraction.
• Attend project meetings related to EMMP and EHS.
• Liaise with authorities and external bodies on EMMP matters.
• Maintain relevant site documentation, including permits, method statements, reports, audits, and monitoring results.
• Participate in or lead EMMP incident inquiries.
• Requirements: Diploma in Environmental, WHS, Built Environment, or related field. Three years of post-registration experience as a NEA Registered Environmental Control Officer in Specified Construction Sites. Good knowledge of environmental policies, legislation, guidelines, standards, and best practices. Ability to conduct thorough inspections and audits, manage public communication and complaints, and maintain organized documentation.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Our client is a Global MNC, one of the leading players in the Industrial Equipment sector. Due to business needs, they are now recruiting a Technical Officer, Maintenance to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Assess the various mechanical and hydraulic systems, troubleshooting issues, and devising effective solutions.
• Interpret technical drawings, detecting the relevant faults/issues, and executing the essential repairs
• Be knowledgeable about engine components, handling the operation/maintenance of the designated tools and equipment
• Undertake maintenance tasks on large machinery, including lifting heavy parts/components
• All other adhoc duties as assigned

Requirements:

• Minimum Higher Nitec/Diploma in the relevant fields of Engineering
• Minimum 1 year of relevant working experience (Maintenance of heavy industrial equipment/vehicles)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

• Perform Retail Banking Transactions including Money Exchange, Remittance and Personal Account Management
• Handling operational matters, such as Inward/Outward Remittance (Meps Telegraphic transfer, Drafts, Cashier Order)
• Liaising with customer, banks, relationship managers on update/follow up issues
• Handling local and foreign cheques clearing and collection
• Handling foreign currency cash

Requirements:

• Experience in handling cash transaction and counter experience
• FRESH DEGREE HOLDER WELCOME TO APPLY

Interested candidates please email resume in MS Word format to [email protected]

Please state your last drawn and expected package, relevant skill sets and the position you are applying for.

Resumes collected will be kept in strict confidence and used for recruitment purposes only.

Responsibilities:

• Utilize various sourcing methods, including social media, job boards, and networking, to identify and engage potential candidates.
• Conduct thorough candidate assessments, interviews, and screenings to evaluate qualifications, skills, and cultural fit.
• Manage the end-to-end recruitment process, from initial contact to offer negotiation.
• Work closely with hiring managers to understand staffing needs and develop effective recruiting strategies.
• Ensure a positive and seamless candidate experience throughout the recruitment process.
• Communicate effectively with candidates, providing timely updates and feedback.

Requirements

• Candidate must possess at least a O level
• Able to work independently with multi-tasking in a fast-paced, self-directed environment

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Working day : Mon to Fri

Working hour : 9am -6pm

Address : Raffles

Job Responsibilities:

• Perform audit procedures during the audit fieldwork.
• Identify risk matters to the business.
• Schedule, plan and complete risk-based internal audits.
• Perform analytical review procedures and other substantive audit procedures for clients both based locally and overseas in various industries.
• Report and present findings, making recommendations for solutions and improvements to policies and procedures for company's clients.
• Establish good working relationships with clients and engagement team members.
• Lead, manage and develop the team of junior auditors.
• Handle any other job tasks assigned from time to time.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

• Prepares full set of shipping documentations such as picking and packing lists, invoice and certificate of origin.
• To coordinate with warehouse teams for shipment preparation
• Monitor import shipping matters
• Monitor shipments' departure & arrival
• Declare and apply custom permit related documents
• Communicate and maintain good rapport with the internal and external customers

Interested candidate who wish to apply for this position, please send in your resume to [email protected].

Wecruit Pte Ltd

EA License No. 20C0270

Working location: Ang Mo Kio

• Handling customers' enquiries as well as performing cashiering duties.
• Prepare Statement of Accounts (SOA) upon customers' request and etc.
• Perform Accounts Payable/Accounts Receivable function and also finance reconciliation.
• Any other ad-hoc duties as assigned.

Requirements

• Possesses a minimum GCE 'O' or 'N' Levels qualification with 1 year of relevant finance experience.
• A team player with good interpersonal and organization skills.
• People oriented with a willingness to learn.
• Required language(s): English and Mandarin (to be able to communicate with Mandarin-speaking vendors / customers / staff).
• Working on Monday to Friday & Alternate Saturday.
• Working Hours: Mondays to Fridays: 8.30am to 5.30pm & Saturday: 8.30am to 12.30pm
• Singaporean or PR only.

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

Our client is an MNC, one of the leading players in the aviation sector. Due to business needs, they are now recruiting a Junior Customer Support Specialist to be part of their team for ongoing transformation projects. They are located in the East and are easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Location: Changi

Job Scope:

• Analyze customer purchase orders to determine specifications. Input orders into the ERP system, overseeing portal management.
• Engage with warehouse roles, Sales, and Quality teams to ensure timely order resolution, prioritizing based on shipping deadlines.
• Utilize ERP system for research and resolution.
• Ensure prompt shipment for vital orders through internal coordination and stakeholder liaison.
• Resolve customer claims, manage credit processes, and implement corrective actions.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.
• Proficiency in Program Management and/or Customer Support.
• Capability to efficiently enter substantial order volumes into the system.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations: East (Marine Vista)

Nearby MRT:

Eunos MRT Station, Siglap MRT Station

Salary: $2650 (5.5 days)

Duties:

1. Work in School environment; dealing with mainly public, students, clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. Permanent Day Shift. No need to rotate.

You may choose to work 5-day week, 5656 (alternate 5-day, 6-day) or 6-day week. Salary shall be pro-rated accordingly.

5. For relief, you can choose to work any numbers of day in a week (1 to 3 shifts per week). We have flexible work schedules. Each shift is 12-hours.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Who we’re looking for

The Service Quality Senior Offer will be responsible for day-to-day feedback, service recovery and complaint handling that comes through Call Centre as a touchpoint.

What you’ll do

• Acts as the main contact point for all intra and/or inter-department feedback and complaint handling and liaise with affected business or support unit to determine the cause of issue and resolution for customer.
• Ensure timely handling of customer issues raised and proactively follows up to ensure all stakeholders are kept informed and does their part in addressing customer's issues and resolution promptly.
• Embody customer engagement & professionalism by showcasing excellent customer handling skills and appropriate service recovery when necessary.
• Collate, analyze and identify customer service gaps in the customer experience feedback, complaints and compliments to provide business intelligence for the Call Centre and the Bank.
• Recommends improvements in work processes or systems based on identified gaps to contribute to the improvement of Call Centre’s overall performance.

The knowledge, experience, and qualifications you’ll need to succeed

• A university degree holder in any discipline with minimum 2 years’ of relevant work experience in Complaints Management familiar with banking and/or credit cards process, products and systems (prior experience as universally-trained UOB Call Centre staff preferred).
• Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders. Bilingual in a second language (spoken and written) is an advantage.
• A strong customer service mindset with good communication, excellent problem solving and complaint management skills to represent the Bank to customers and general public
• Possess strong interpersonal skills, resourceful and able to work independently and as a team.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.