Our reputable client in Singapore is looking for a highly motivated Customer Service Officer (Call Center) to join their team in Singapore.

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

Requirement

- Minimum 1 year of call center experience

- having good communication skills (speaking and writing)

- ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

- interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

- Willing to take on Customer Administration functions as well as CSO Frontline role (handling calls & emails).

NOTE : Able to work in a staggered working hours

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

• To carry out preventive maintenance and corrective maintenance of electrical & mechanical systems such as Monorail Train, 22kV, 750Vdc, 415Vac switchgear, HV transformers, Traction Rectifiers and Inverters, system, battery chargers, battery banks, UPS System, Cables & 750V Traction Power contact line system.
• To operate engineering vehicles (Training and qualifications will be provided by the company).
• To switch on and off the traction power.
• To comply with relevant procedures and safety requirements when carrying out preventive maintenance and corrective maintenance.
• To comply with and exercise safety in accordance with safety procedures.
• To ensure compliance with Quality objectives as stated in QP, WIs, SWP, RAs, Task lists and checklists in daily activities.
• To ensure spares, tools, and equipment used are in good condition and calibrated if necessary.
• To operate ground support equipment and tools safely in accordance with general handling practices, as assigned by supervisors.
• To drive company vehicles for the purpose of work as assigned by supervisors (For holders of Singapore Driving Licence, familiarisation and authorisation will be provided by the company).
• To operate company forklift as assigned by supervisors (Training and qualifications will be provided by the company).
• To adopt KAIZEN methodology (5M, 5S & 5W) to eliminate 8 Wastes and improve the Productivity and Value of work performed.
• To ensure excellent housekeeping are maintained within all work areas.
• To maintain a high level of work discipline and standards.
• To undertake any other tasks or functions that are incidental or ancillary to the performance of assigned work.
• Required to perform rotating shift work based on the duty roster, including weekends and Public Holidays.
• Working location is at Sentosa Island.

Qualification

Electrical Technicians:

NITEC or equivalent with at least three (3) years of relevant working experience in Electrical, Electronic, or Mechatronic Engineering in railway maintenance or workshop.

Mechanical Technicians:

NITEC or equivalent with at least three (3) years of relevant working experience in Mechanical, or Mechatronic Engineering in railway maintenance or workshop.

Summary:

Successful candidate will carry out service, maintenance works & projects for security systems at clients’ premises, including but not limited to Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems

and CCTV systems.

Key Roles and Responsibilities:

• To troubleshoot and maintain/service security systems at clients’ premises
• Attend to fault calls during office hours and standby duties after office hours in rotating duty roster
• Liaise closely with client representatives on all service/maintenance related issues.
• Manage day-to-day client interactions and expectations for optimal results..
• Familiarize yourself and deliver customer satisfaction base on each client’s business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required

Requirements:

• Min Higher Nitec & Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Required to perform standby duties
• Driving License – Preferably if candidate possessesits own vehicle