The role holder is responsible for the delivery and operation of the regulatory framework for Currencycloud’s APAC business, ensuring that the company observes all relevant local and international Regulatory requirements, as well as ensuring the business is well positioned to onboard and transact with APAC customers in target segments.

The role holder is part of the compliance team for the APAC region, working alongside the APAC Compliance Director. While the Compliance Director is responsible for the delivery and operation of the Compliance framework for Currencycloud’s APAC business, ensuring that the company observes all relevant local and international Anti-money-laundering, Financial Crime and Transaction Monitoring requirements, the focus for the APAC Senior Manager - Regulatory is to own and manage all matters relating to Currencycloud’s status as a company regulated to provide financial services in a number of jurisdictions within the APAC region. As well as this, alongside the APAC Compliance Director, the APAC Senior Manager – Regulatory will ensure the business is well positioned to onboard and transact with APAC customers in target segments from a regulatory perspective.

What we expect of you, day to day

• Be the regulatory lead for our APAC region. Act as a local compliance leader and the go-to person for regulatory matters in APAC for all colleagues, liaising with other global Currencycloud and Visa Compliance and Regulatory stakeholders as required
• Develop and maintain relevant regulatory APAC policies and procedures in line with our global policies
• Own the delivery of key regulatory change and/or improvement/remediation projects
• Own the development of the regulatory elements of the compliance monitoring plan across APAC jurisdictions – such as designing and owning regulatory reporting calendars, documenting key controls and reviews and the frequency with which they need to happen, and ensuring the requirements per jurisdiction are executed on
• Identify and oversee local regulatory risks for the region and its regulated entities and own the documentation, support risk owners with management and mitigation efforts
• Lead any expansion of our regulatory footprint within region
• Support the Group regulatory teams by leading the capturing and reporting on upcoming regulatory change in-region (‘horizon-scanning’)
• Collaborate with the Global Compliance team to establish and evolve local procedures and ensure we remain within risk appetite
• Design and regularly monitor and report on KRIs/KPIs to allow key stakeholders to assess how effectively regulatory risk is being managed over time
• Design and deliver regulatory training to first line of defense operational and business teams
• Support the business with decision-making regarding new-client on-boarding from a regulatory risk management perspective, working closely alongside the North America Compliance Director in escalation forums.
• Support the banking team in setting up and maintaining banking relationships with providers in APAC, including ensuring that any safeguarding banking providers are appropriate in compliance with local rules and requirements

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Assistant Boutique Manager is to assist in managing the day to day business of the retail shop, achieving all performance targets and goals as well as by leading the team to ensure high level of guest satisfaction maximizing margins. Assist to develop merchandise to optimize profitability, develop innovative ideas, plans and assist to maintain statistical and financial reports.

Primary Responsibilities

• To work closely with the Boutique Manager to achieve optimal revenue, set targets, forecast and budgets for Boutique
• To support induction and trains Retail Associates in sales, revenue, technical and product knowledge skills.
• To manage retail floor team in day to day operations for Boutique and ensuring consistent high customer service level and seamless shopping experience for customers.
• To review with Boutique manager allocation and control of Boutique’s expenses.
• To work with Boutique Manager in merchandise development and curating consignment brands
• To maintain and control well balanced stocks levels in the Boutique
• To support Boutique Manager in managing all online queries, orders, deliveries and communications for Boutique especially during peak and festive seasons
• To work with Boutique Manager to empower Boutique’s team with consistent customer service skills, hotel communications and product knowledge via training and daily store briefings
• To work with Boutique Manager to review and analyse ways to move slow moving merchandise and maximise on fast moving, best seller merchandise for both in store and online. To ensure gourmet merchandise with near expiry dates to be cleared and minimise cost for write off
• To support in monthly inventory stock takes together with Finance team
• To work with Boutique Manager to ensure safe working practices are followed and adhered to including emergency procedures
• To champion and lead festive season hamper production and operations working closely with Boutique Manager and Boutique’s team.

Job Title

Job Description Summary

Job Description

Pre-Tender Support

• Support Business Development in all stages from pre-tender client engagement, opportunity identification, RFPs, EOIs, Pre-Qualifications, data collation to response submission
• Set up bid team and disseminate data to facilitate pre-tender discussions
• Engage in meaningful pre-tender preparatory works and site visits

Bid Management

• Lead and effectively manage the entire bid process from review of RFP to award
• Attend tender briefing or site show rounds to gain better understanding of client requirements and potential competition
• Establish bid timeline with clear milestones and communication channels
• Set up bid project team comprising of key stakeholders and subject matter experts
• Schedule and deliver bid project team meetings (kick-off, workshop, storyboarding sessions, proposal reviews, governance/sign off, approval) ensuring outputs are agreed and deliverables are viable within the available timeframe
• Tabulate issues, status, actions required, etc. after meetings and update bid project team
• Liaise with relevant internal teams in reviewing the tender documents
• Identify risks throughout the bid process, highlighting areas of concerns to Business Units
• Collate and send tender clarification queries to client, thereafter, disseminate client’s replies to project team
• Create, issue and manage the bid response templates
• Control and consolidate the bid response ensuring the structure complies with the client requirements
• Collaborate closely with the bid project team to identify strategy, value proposition and win themes, and to develop strategic solutions appropriate for the bid
• Develop and write relevant and persuasive content for the bid response
• Ensure the winning strategy and win themes are articulated effectively throughout the bid response, demonstrating full appreciation and understanding of what the client needs
• Ensure bid submission documents are of high quality and adhere to guidelines for consistent branding
• Prepare, collate and review all required submission documents including required sign-off by authorised signatories
• Prepare and ensure approval documents are in order
• Prepare and collate response for post-submission clarification from client
• Prepare tender presentation slides
• Undertake post-mortem reviews with Business Units, identify what are the lessons learnt and implement resulting actions
• Upon award, initiate transition kick-off and ensure proper handover to Business Units
• Support Business Units in the contract close-out e.g. purchase insurance, sign agreement, documentation, etc

Content Management / Best Practice

• Develop and maintain a professional and comprehensive bid content depository to be shared with Business Units
• Develop and refine the bid framework tools and processes by providing constructive feedback and ideas
• Actively read up, understand new content of relevance and share such content with fellow Bid Managers
• Explore and adopt best practices and share such knowledge with Business Units
• Drive and advocate growth within the team through learning; ensuring adoption of good practices, assisting with difficulties and feedback; and supporting fellow Bid Managers
• Build strong relationships with internal stakeholders, including the finance, HR, legal, risk assessment, HSSEQ and procurement teams, heads of Business Units, HQ teams and business partners.

Others

• Prepare reports and presentation document for internal and external use to support bidding and the development of business growth.
• Organize team events and trainings.
• Perform other related duties as required or assigned.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Tasks

• Develop the Porsche retail network strategy in terms of modern luxury, focusing on Porsche Studio, Porsche NOW, Porsche Brand Store and similar boutique-style brand- and retail establishments within the Asia-Pacific region.
• Identify network potentials relating to improvements of existing facilities, new retail formats, and network growth.
• Localise and implement the global corporate architecture guidelines as well as sustainability strategy in coordination with counterparts at headquarters ensuring a brand-adequate and future-proof retail representation across Asia Pacific.
• Guide and support as department/importer key account for the local market, the Porsche Studio Singapore in terms of a best in class retail experience, provide suggestions and support in the further development of customer facing retail establishments.
• With the support of a regional architect, provide consultancy to our regional partners, identifying solutions and defining guardrails for all Porsche retail construction projects in Asia Pacific.
• Manage in collaboration with the Specialist/Manager Retail Development the agency accounts, budgets, and deliverables of all regional retail development projects and support cross-functional pilot projects and initiatives.

• University degree in business administration or other relevant degrees
• Previous working experience in business development, sales, and marketing or related business area preferred
• Experience in premium automotive and/or luxury retail beneficial
• Fluency in written and spoken English with excellent communication skills
• Well-established project management and reporting skills, with high proficiency in Microsoft Office
• Willingness to work in a multicultural environment and to travel within the Asia Pacific region

Tasks

• Lead and coordinate major strategic, cross-functional market development projects within Porsche Asia Pacific’s core business of vehicle sales and after sales from stakeholder management through to operational execution
• Manage the agency accounts, budgets and deliverables for all Porsche business projects and processes and identify, adapt and establish optimisation processes within the regional dealer network
• Support and further develop local assembly in consideration of the regional network, growth and business potentials
• Foster cross-departmental collaboration at Porsche Asia Pacific and in connection with headquarters, and support internal change management enabling a seamless strategy implementation
• Identify, prioritise, adapt and establish optimisation processes, best practices and cross-functional synergies at Porsche Asia Pacific and in connection with headquarters as well as other subsidiaries

• University degree in business administration or relevant other degree
• Minimum 5 years working experience in business development, sales and marketing, consulting or related business area
• Previous working experience with premium automotive on OEM, wholesale and/or retail level
• Fluency in written and spoken English with excellent communication skills
• Well established project management and reporting skills, with a high proficiency in Microsoft Office
• Willingness to work in a multicultural environment and to travel within the Asia Pacific region

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) is seeking to hire an Assistant Manager responsible for  overseeing and assisting in the technical and administrative operations of the school. The primary goal is to facilitate and ensure seamless and secure operation of the laboratory, enabling faculty, researchers, and students to achieve their academic and research goals in an effective, efficient, and safe manner.

Responsibilities:

• Support the school faculty, research staff and students in carrying out their research activities including operating, maintaining & training of various lab equipment.
• Upgrade, optimize and troubleshoot lab equipment.
• Design and set up undergraduate teaching experiments including preparing materials, performing lab trials, conducting and supervising laboratory lessons.
• Update lab manual and experimental procedure whenever there is a need.
• Guide junior support staff and teaching assistants to ensure the constant good quality of work deliverables.
• Ensure safety standards in the lab are compliant with ISO regulations and carry out regular lab inspections.
• Ensure adequate lab consumables and manage purchasing of materials and inventory control.
• Ensure good laboratory housekeeping and safe laboratory practices.
• Propose and source suitable equipment for undergraduate and research laboratories.
• Liaise with suppliers on equipment setup, repair and maintenance.
• Carry out strategic budget proposal, tracking expenses associated with lab equipment and consumables.

Skills and qualifications:

• Degree in chemical engineering or process or technology with at least 5 years’ experience
• Experience in setting up new lab or equipment is preferred
• Strong problem-solving and troubleshooting skills
• Experience in handling, operating and maintaining scientific & laboratory equipment such as ICP, Chemisorption and Physisorption Analyzers, Pumps, Chemical Engineering Unit Operation, SEM, TEM, Gas and Liquid Chromatography, etc.
• Conduct training for new users, guide inexperienced users in operation of laboratory equipment  
• Support the manager to perform diagnostic tests and in-house repair process in the event of equipment failure, engage vendor for periodic calibration and preventive maintenance
• Effective record keeping of lab chemicals, consumables, assets and equipment maintenance records
• Laboratory support and management, with experience in writing standard operating procedures and risk assessments
• Manage projects and lab tours

Job Description

For more than a century, our Company has been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, it continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

Job Description

• Implement and oversee improvement to laboratories
• Study and understand the current laboratory workflow
• Perform data collation (e.g. process flow, duration of process/steps etc)
• Organize and perform data analysis by creating simple programs
• Prepare presentation slides/posters for the project

Qualification & Job Requirements

• Minimum educational qualification of diploma, including but not limited to Biotechnology, Chemistry or Pharmaceutical Sciences.
• A good team player with ability to work independently
• Innovative and self-motivated
• Basic knowledge and application of Microsoft Office
• Basic knowledge and application of data analysis tools (e.g. macros, visual basic)

Who we are

We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.

What we look for

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

INVENTING FOR LIFE!

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Description

Job Description

• Design & implement scalable & serverless architectures
• Organize and visualize raw data using data visualization tools
• Design database models
• Build & maintain deployment pipelines
• Software development lifecycle technical writing & testing

Qualification & Job Requirements

• Undergraduate student majoring in Computer Science, Information Systems, or equivalent
• Fluent Python programming skills
• Data visualization skills (e.g. Power BI, Spotfire)
• Familiarity with databases (e.g. SQL, DynamoDB)
• Knowledge of front-end languages (JavaScript, HTML/CSS) will be a plus
• Interest in cloud computing (AWS, Azure)
• Experience with PowerPoint, Word, Excel, and other Office365 products
• Excellent verbal, written communication and documentation skills
• Excellent analytical and problem-solving skills
• Demonstrates a growth mindset and comfortable working in agile environment
• Fast & independent learner
• Able to commit for more than 6 months for this internship

Learning Outcome to be gained by the intern

• Opportunity to gain more exposure in cloud computing & FinOps domain
• Exposure working in agile environment & global setup
• Continuous training on skills, competences and tools
• Able to experience wide range of technology e.g. serverless technologies, Infrastructure as Code, DevOps, APIs, and more

Brief write-up of the department

The Cloud Computing team develops the strategy and works with teams worldwide to govern, grow, and operate Cloud solutions.  Our team embraces the regulatory challenges of our industry and drives innovative, secure, and compliant use of Cloud Service Providers.  We collaborate closely with internal and external partners worldwide to mature our ability to utilize Cloud Service Providers. Our team also impacts application development agility worldwide via our cloud-based application hosting Platform as a Service (PaaS).

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

[What you will be working on]

As a FRAP business partner, you will be responsible for supporting the IT division by providing advisory on their procure to pay activities. This role requires extensive cross-functional partnership with various stakeholders.

Key responsibilities will include:

1. Engaging with relevant internal and external stakeholders on:

• Budget management such as budget analysis/evaluation, budget preparation, monitoring and reporting

• Procurement activities such as policy formulation, co-solution and vetting of procurement requirement specifications and approvals for compliance with procurement policies, guidelines and processes.

• Financial reporting and management which include accounts payable activities such as payment review and processing, fixed assets and tax accounting as well as the use of data analytics to derive relevant insights and trends.

2. Identifying opportunities for continuous improvement, while keeping abreast of policies, processes and key risks.

[What we are looking for]

To meet the challenges of this role, you must have/be:

• Bachelor’s Degree in Accountancy, Finance or Business Administration; or equivalent.

• At least 5 years of relevant experience, preferably in the areas of procurement, audit, and/or accounting.

• Excellent communication, interpersonal and project management skills.

• Good problem solving and critical thinking skills, results oriented and able to work effectively under pressure or on multiple priorities and projects.

• Knowledge in either IT procurement, financial controls, and/or Government Procurement Instruction Manuals would be an advantage.

• Proactive, self-motivated, and able to deliver in a fast-paced environment.

• A keen learner with a strong drive for operational excellence.

• Singaporean/PR

Purpose of your role

We're looking for an outstanding Partnership Manager to join our Singapore commercial team. As a crucial member of the team, you'll be the driving force behind the expansion of our client base, generating, onboarding, and acquiring high-quality new relationships through new partner acquisition and growing existing partner relationships. You'll work closely with our BDM and client management team to deliver new corporate clients, taking ownership of our success and driving revenue to new heights. This is a chance to showcase your sales skills and be at the forefront of OFX’s Asia growth.

What you do 

• Be a driving force behind OFX's client base growth by establishing new partnerships and strengthening existing ones, putting you at the forefront of our exponential growth
• Use your sales expertise to take the reins of our existing consumer and corporate partnership leads, continuously expanding and maturing the program and scaling our success to new heights
• Showcase your sales skills by presenting and explaining OFX's value proposition, products, and services to potential partners and clients, driving success and growth
• Collaborate with OFX's broader team to stay ahead of industry compliance regulations, legal adjustments, product advancements, and distribution channels, putting OFX ahead of the curve
• Exceed KPI targets with your commitment to success, track and record your activity on accounts, and use your skills to support closing deals, driving success and growth for our team

The role

Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long-term relationships with our Tier 2 and 3 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

• Crafting merchant specific account development plans
• Building high touch, consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.