Job Description

Responsibilities

• Provide contract management, bid management and post contract management support.
• Manage the sales, bid support team and senior management representatives to meet the customers RFP requirements correctly.
• Analyze and advise on the solution, delivery, 3rd party, legal and finance risks associated with the bid accurately.
• Obtain the relevant internal management approvals in the tight RFP timelines.
• Review end to end tender proposal submissions, customer and 3rd party agreements for signing.
• Troubleshoot and lead the sales and bid support teams to find the correct solutions to bid problems.
• Reduce the losses caused by poorly drafted commercial legal terms (e.g. poorly drafted scope, financial mechanisms, party responsibilities and obligations, service credit mechanisms, etc).
• Reduce the losses caused by giving away important commercial legal positions through poor contract negotiations.
• Improve the governance and compliance of EBG bid and contract management (including carrying out audits).
• Negotiate and draft complicated ICT and telco deals and combined ICT / Telco deals.

Requirements

• Minimum 7 years of experiences in drafting and negotiating complex:Customer contracts (e.g. RFP’s, RFQ’s, quotations, ITQ’s, MOU’s, letters of intent, NDA’s, etc); and
  3rd party contracts (e.g. reseller, partner, teaming, subcontracts, SOW’s, MSA’s, etc).
  
• Degree qualified (if in Law, Contract Management, Business or equivalent a bonus)
• Minimum 5 years of experiences in managing complex tender bids and third party back to back contract negotiations
• Experiences in the Telco and ICT industries
• Good communicator with excellent oral and written communication skills
• Strong collaboration and ability to work with both senior leadership as well as operational and working level executives

Our Client, operating a newly open high class Tea Shop is looking for a Shop Manager to manage the operations of the Shop.

Job Scope

• Oversee daily operations of both retail and F&B sections, ensuring high service standards and smooth workflows.
• Lead and motivate a team to deliver exceptional customer service and product knowledge.
• Manage inventory, ordering, and stock levels for tea products and F&B items, optimizing sales.
• Drive sales targets and promotions while maintaining brand aesthetics and luxury experiences.
• Ensure compliance with health and safety standards in both retail and F&B areas.
• Handle financial reporting, including budgeting, P&L, and cost control.
• Build strong relationships with customers to enhance brand loyalty and elevate the tea shop’s premium image.

Requirement

• Minimum 3-5 years of experience in retail and F&B management,
• Candidate without Tea Experience is welcome to join (Must have interest to learn about Tea)
• Candidate who has experience working in High End Hotel will have an added advantage
• Strong leadership and team management skills, emphasizing premium customer service.
• Proven ability to manage inventory, sales targets, and financial performance.
• Excellent communication, problem-solving, and organizational skills.

Interested candidate may send your resume to [email protected] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

- Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

Job Responsibilities

• Lead, manage, and motivate a team of Salesmen to achieve sales targets.

• Establish clear sales goals and objectives for the team, ensuring alignment with the company's overall targets.

• Regularly assess the performance of salesmen, providing feedback, guidance, and support to help them achieve their targets.

• Provide training and development opportunities to salesmen to enhance their skills and improve sales performance.

• Achieve a monthly sales target of 30 new cars, with both new and used cars contributing to the goal.

• Oversee the management of sales leads, ensuring timely follow-up and conversion of leads into sales.

• Assist salesmen in negotiating deals and closing sales to meet or exceed sales targets.

• Manage the sales department's budget, ensuring expenses are controlled and financial targets are met.

• Prepare and present regular sales reports to senior management, highlighting performance against targets, trends, and areas for improvement.

• Conduct market research and analysis to identify opportunities, threats, and trends in the new and used car markets.

Job Requirements:

• More than 10 years in the relevant field is required

• Strong leadership and team management skills, with the ability to motivate and guide a sales team.

• Proven track record in sales in the automotive industry, with strong negotiation and closing skills.

• Excellent customer service skills, with the ability to handle customer inquiries and resolve issues effectively.

• Strong analytical skills to assess market trends, sales performance, and financial data.

• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.

• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities effectively.

• Possessing a valid Singapore driving license is preferred

Job Summary:

• 5 days work
• Location: East (Nearby MRT)
• Basic up to $5500
• MNC | Construction Industry

Job Scope:

• Oversee the full cycle of HR and administrative operations.
• Develop and implement HR strategies aligned with company objectives.
• Review and update HR policies for compliance with labor laws and industry standards.
• Manage the end-to-end recruitment process, including job postings, interviews, and candidate selection.
• Create talent acquisition strategies to attract top candidates and facilitate onboarding.
• Handle employee relations, addressing grievances, disciplinary actions, and conflict resolution.
• Implement and manage performance management systems, ensuring regular appraisals and employee development.
• Process work pass applications, renewals, and cancellations for foreign employees, ensuring compliance with regulations.
• Oversee payroll processes, benefits administration, and leave management.
• Review and recommend salary structures, bonuses, and incentive schemes.
• Identify employee training needs and develop programs to enhance skills and competencies.
• Organize internal and external training programs to support career growth.
• Manage office operations, including lease agreements, facility maintenance, and vendor relationships.
• Ensure a productive office environment that complies with safety regulations.
• Ensure compliance with labor laws, health and safety standards, and internal policies.
• Prepare and present HR reports on workforce trends, turnover rates, and key metrics to senior management.
• Perform any ad hoc duties as assigned.

Job Requirement:

• Diploma / Degree in HR related studies
• Ability to work independently for all functions related to HR
• Professional HR certification (e.g., SHRM, CIPD) is an advantage.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Trance Teu (R1988522)

Sales & Marketing:

• Develop and execute strategic sales and marketing plans to maximize revenue and profitability across diverse markets.
• Identify and cultivate strong relationships with key customers, ensuring their needs are met and exceeded.
• Proactively seek out and secure new business opportunities within the poultry industry.
• Gain a thorough understanding of customer requirements and challenges to offer tailored poultry product solutions.
• Deliver compelling sales presentations that highlight the unique value proposition of our products.
• Negotiate and finalize sales contracts, consistently achieving and surpassing assigned targets.

Customer Service & Support:

• Cultivate lasting relationships with existing clients, providing exceptional service and support.
• Promptly address customer inquiries and concerns,demonstrating a commitment to their satisfaction.
• Proactively identify and resolve potential stock issues to prevent wastage or product unavailability

Market Intelligence & Strategy:

• Stay abreast of industry trends, competitive landscape, and emerging technologies.
• Leverage market insights to adapt sales strategies and identify untapped growth opportunities.
• Participate in industry events, trade shows, and networking opportunities to expand our market reach.

Collaboration & Reporting:

• Collaborate closely with marketing, production, and logistics teams to ensure a seamless customer experience.
• Prepare accurate sales reports, forecasts, and analyses to inform business decisions and strategic planning.

Requirements:

• Minimum of 3 years of proven experience in F&B foodservice sales, with a strong background in the poultry industry.
• Exceptional communication, interpersonal, and negotiation skills in both English and Chinese.
• Demonstrated ability to build and nurture relationships with key stakeholders.
• In-depth knowledge of the poultry industry, including products, applications, and market trends.
• Self-motivated, results-oriented, and adaptable to a fast-paced environment.
• Strong time management, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Willingness to travel for client meetings and industry events.

SNEF Lab (a SNEF think-tank) of Policy Division

You must have an interest in labour policies to support SNEF lab’s research and sense-making work to drive SNEF’s efforts in developing and promoting progressive workplace practices, enhance labour market flexibility and advance tripartism. Your responsibilities include:

• Sense-make and analyse strategic labour policies or recommendations to address issues faced by employers or specific groups of employees in the labour market identified through the research or forecast of labour trends.
• Monitor and interpret global and local trends, as well as socioeconomic data of the labour markets, with a view of creating novel upstream policy solutions through labour policies.
• Study and develop models to project and explain future national manpower scenarios, intelligence, and other driving forces and critical uncertainties shaping Singapore’s economic and manpower environment through partnerships with academic institutions, tripartite partners and government agencies.
• Design and conduct research and analysis to evaluate and forecast employers’ position on identified labour guidelines and regulations.
• Adopt methodologies to enhance policy development and stakeholders’ engagement.

Job Requirements

Bachelor’s degree in Economics, Social Sciences (political science, sociology, organisation psychology, etc) or other related disciplines. An interest in international labour and experience in planning regional/ international events is a plus.

You must

• Possess good written, presentation and verbal communication skills
• Be proficient in applications such as PowerPoint, Word, and Excel, Tableau/ PowerBI, Canva, etc
• Versatile and resourceful and strong in stakeholders’ management
• Have a strategic and growth mindset, meticulous and have a keen eye to details
• Have at least 5 years of relevant experience

To be considered for the Assistant Director position, you should have supervisory experience and be able to provide peer leadership. Your title will be commensurate with your work and supervisory experience.

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

Key Responsibilities:

• Manage a portfolio of projects.

• Plan the preparation works in the workshop, assign the adequate teams and equipment to the worksites to complete works as scheduled and to avoid delays.

• Oversee the day-to-day progress of on-going projects.

• Identify any risk or problem and promptly respond by proposing and implementing corrective measures.

• Ensure all works are performed in accordance with the prevailing safety and quality standards.

• Attend meetings with clients, architects, engineers, site supervisors and suppliers.

• Monitor all changes to specifications and work scope and liaise with Quantity Surveyor to issue progress claim and variation order.

• Manage all site document filing and record keeping and issue an end of project report

Requirements & Qualifications:

• Degree in Civil Engineering or equivalent.

• Minimum 5 years of experience in a relevant industry.

• Well organised and capable of efficient planification.

• Problem solving and communication skills.

• Familiar with the procedures of projects in construction and with the health and safety legislation at worksite.

• Fluent oral and written English.

• 5.5 days per week.

• Class 3 driving license preferred

Job Description

• Establish working relationships with key clients and stakeholders and become a trusted advisor who will understand their requirements and challenges
• Manage client's IT and business satisfaction in the delivery of IT services and ensure profit objectives are met
• Identifying new business opportunities and manage end-to-end sales cycle, particularly in growing new business accounts
• Engage with principal, partners, and suppliers in sales activities on IT products and services of the Company
• Ensure sales targets are achieved and maintain good customer rapport
• Monitor market conditions and recommend pricing and market strategy
• Present, negotiate and prepare contracts, quotations, et

Requirements:

• Minimum a Diploma in IT or equivalent
• 1 year of working experience in IT System Integrator sales
• Possess strong initiative, people networking and creativity skills
• Proven sales track record
• Hungry and aggressive individual with no experience are also welcomed to apply

Job Description:

Join our Digital & IT (IT Support and Infrastructure) team to administer and enhance our IT systems. Enjoy a stable work environment with a small team that is friendly, helpful, and encourages a healthy work-life balance. You will manage our IT infrastructure, provide technical support, and ensure system security, along with administering Microsoft 365 services for our end users.

Key Responsibilities:

• Microsoft 365: Manage M365 services like Exchange, SharePoint, Entra and Intune.
• Infrastructure Management: Maintain Windows servers, networks, switches and other hardware.
• Installation & Configuration: Set up and maintain IT equipment and software.
• Technical Support: Troubleshoot and resolve hardware and software issues.
• System Security: Monitor performance and ensure IT system security.
• Network Security: Manage FortiGate Firewall for network security.
• Vendor Liaison: Coordinate with external vendors and handle IT procurement.
• Documentation: Maintain IT process and procedure documentation.
• Project Participation: Support IT projects and initiatives.

Qualifications:

• Degree or diploma in Information Technology, Computer Engineering, or a related field, or relevant industry certifications, or relevant working experience.
• Good understanding of IT support and infrastructure management.

Experience Levels:
We welcome candidates at all experience levels—from entry-level to senior and lead. Salary will be commensurate with your experience and qualifications.

If you seek a stable and supportive work environment, apply now to join our friendly and helpful team!

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

• Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience
• Business Management-Support the General Manager in managing food and labor costs to increase Restaurant profitability
• Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements
• Drive performance and sales levels improvements for all restaurants
• Implement practices and procedures and consistently review operational standards with the aim of always improving speed and service quality
• Schedule staff hours and assign tasks for service
• Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis

• Ensuring restaurant staffs are hiring and retaining team members to help improve productivity and quality of the guest experience
• Business Management-Support the General Manager in managing food and labor costs to increase Restaurant profitability
• Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements
• Drive performance and sales levels improvements for all restaurants
• Implement practices and procedures and consistently review operational standards with the aim of always improving speed and service quality
• Schedule staff hours and assign tasks for service
• Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis

Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees

• Addressed all personnel issues promptly and professionally.
• Oversaw the daily operations of food processing.
• Ensured that production met health, sanitation, and quality standards set by the corporation, food industry, and government agencies.
• Responsible for coordinating shifts, arranging schedules, and monitoring employee performance.
• Conduct training sessions for staff in areas of cleaning kitchen equipment and preventing damage and injury.
• Help to prepare and cook of food ingredients.

• Conduct studies to discover ways to improve the efficiency of production processes
• Oversee the hiring and training food production personnel
• Ensure manufacturing and processing staff wear appropriate sanitary and protective gear to ensure health and safety
• Monitor every aspect of production to ensure compliance with established procedures and standards
• Oversee the maintenance, repair, and replacement of production equipment to ensure smooth work operations
• Develop and promote new food products to boost sales and increase generated returns
• Allot work tasks to company staff according to their specialization and history
• Set production objectives and implement action plans for achieving set targets
• Conduct forecast to identify potential risks and contingencies in a proposed project
• Prepare periodic reports to update upper management on food production activities
• Create workshifts to ensure round-the-clock food production operations
• Maintain accurate inventory of raw materials and processed food products
• Ensure products and raw materials are stored properly at optimum conditions
• Carry out surveys to identify customer requirements and adjust to meet such needs

Direct Responsibilities

• Analyze new requirements coming in the domain with all stakeholders involved in order to propose to the organization the best way to deliver appropriate solutions
• Lead the elaboration of a functional solution with business stakeholders and concerned IT teams
• Lead, with the support of technical teams, the definition of the solution and the implementation roadmap
• Proactively communicate and collaborate with external and internal third-parties to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, General Functional Specifications (GFS), Use Cases, Screen and Interface designs, etc.
• Organize and run dedicated committees (steering committees, project committees, etc)
• Identify and report on project risks, attention points and issues to follow-up
• Plan the migration strategy and change management activities related to the project
• Coordinate, supervise and contribute to Users Acceptance Tests (UAT)
• Manage all the decision-making and analysis process allowing to design, validate the solution, and get the necessary approvals in terms of architecture, IT risk and IT Security, budget and capacity planning.
• Coordinate the implementation from a project management perspective and ensure the WMIS Project governance is applied at each step
• Be the liaison between the business units, technology teams and support teams.
• Ensure the good relationship with business sponsors and stakeholders on each location

Contributing Responsibilities

• To contribute to other projects related to core banking activities.

Technical

At least 5+ years of experience in :

• Banking Industry, as a Project Manager and/or as Business Analyst
• Strong working knowledge of Intellimatch (Reconciliation system)
• Excellent communication skills in English, both oral and written.
• Strong proficiency with Powerpoint, Excel, Word, Visio
• Familiar with project management tools as well as issue and release management, production and support (JIRA, Service Now, PPM tools, etc)

Responsibilities:
Plan and coordinate administrative procedures and systems and devise ways to streamline processes
Recruit and train personnel and allocate responsibilities and office space
Assess staff performance and provide coaching and guidance to ensure maximum efficiency
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Manage schedules and deadlines
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
Manage organization's certifications (Apply/Renew)
In-charge of basic IT support to the staff
Work closely with HR Department
Requirements:
Proven experience as administration manager
In-depth understanding of office management procedures and departmental and legal policies
Familiarity with financial and facilities management principles
Proficient in MS Office
An analytical & attentive mind with problem-solving skills
Excellent organizational and multitasking abilities
2. SKILLS
Coaching
Construction Management
Construction
Tax
Inentory
Purchasing
Office Management
Administration
Payroll
MS Office
Attentive
Office Administration
Accounting
Performance Management
Facilities Management

58 RECRUITMENT PTE. LTD. 19C9772

Roles & Responsibilities

1. Manager

Job brief

• We are looking for competent and cheerful manager to manage a small team
• Manager responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus, serving food and beverages as well as anticipating customers’ needs. You need to be quick on your feet and have a polite and friendly attitude. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you.
• Need to lead the team well and improve sales by engaging with customers and ensure a high level of service

Responsibilities

• Prepare restaurant tables with special attention to hygiene and order
• Attend to customers
• Present restaurant menus and help customers select food/beverages
• Take and serve orders
• Answer questions or make recommendations for complementary products
• Work together with other restaurant servers and kitchen/bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payment

Requirements and skills

• Proven restaurant serving or waiter experience is a plus
• Attention to cleanliness and safety
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Salary commensurate with qualifications and experience

What to expect

• 6 day work week
• Sales performance bonus
• On job coaching and training
• Staff meals and uniforms provided

Responsibilities

• Supervise the progress of M&E works on site.
• Coordination of sub-contractor's M&E work and ensuring the work is on schedule.
• Ensure M&E works are carried out according to specifications / drawings for Electrical, ACMV, Plumbing, Sanitary & Fire protection etc.
• Ensure contractor comply with all necessary standards, code of practice and safety regulations.

Requirements

• Degree/Diploma in Mechanical Engineering recognised by Singapore Professional Engineers Board (PEB) in Civil Engineering or equivalent with 3 to 5 years of working experience in the construction industry.
• Required Skill(s): Autocad, Microsoft Office
• Class 3 License preferred

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

• Leading building management company
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Assist in guiding the team of Property Officers for all the estate management matters of a Division to effectively carry out the functions and duties of the Town Council.
• Involve in inspection of horticultural works, upgrading building projects and building maintenance issues.
• Liaising with contractors and attending to improvement works and feedback from the customers.
• Establish close partnership with relevant agencies and grassroots organizations to achieve the vision and mission of the Town Council.
• Reporting to the Property Manager.

Requirements:

• Diploma or Degree in Real Estate for Business / Facilities Management for Business / Intelligent Building Technology / Green Building & Sustainability / Building Services / Civil / Structural / Mechanical / Electrical Engineering
• No experience needed! (Training will be provided)
• Good communication, interpersonal and organization skills

Salary: $2,800 - $4,000

Working hours : 5.25 days work week (8.30am - 5.30pm) Alt half day Saturday (8.30am-12.30pm)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Supervise the day-to-day operation.
• Receiving customer bookings and arranging appointments over the phone.
• Receiving and greeting walk-in customers on arrival.
• Providing skincare guidelines to customers.
• Cleaning and sterilising beauty treatment equipment
• Keeping track of lotions, nail polishes, facial creams, and other beauty products.
• Recognising problems and referring customers to dermatologists, plastic surgeons, chiropractors and physiotherapists or other medical practitioners.
• Collaborating with the staff to keep the work area clean and create a pleasant atmosphere for the clients.

Objective / Purpose of the Job

The incumbent will be accountable for achieving the following results:

§ New business acquisition against target for both SMEs and Business Development channels

§ Existing business development target

§ Ensuring customer satisfaction

Key Activities / Accountabilities

· Identify new business opportunities

· Generate new sale leads for products and services

· Develop existing accounts

· Develop business strategies and achieve performance targets

· Prepare and conduct product demonstration & sales presentation

· Attend to customers queries and provide appropriate solutions

· Maintain good relations with all customers and ensure good customer service

· Ensure profitability for businesses secured with regular review with Management

· Provide monthly/quarterly sales activities forecast and review

· Any other official duties assign by Management

Preferred Qualifications, Experience and Skills

Qualification:

Diploma/Degree in Engineering or related field

Experience:

§ With Equipment sales experience

§ Application knowledge in Semicon Industry

Technical Skills:

§ Business to business selling skills

§ Negotiation skills

Competencies:

§ Communication capability with senior levels

§ Customer relationship management

§ Working supportively as a team member and effectively as an individual

§ Ability to multi-task, prioritise and manage time effectively

§ Passion for sales

§ A self-motivated, hardworking and result oriented

§ Able to travel regionally within short notice

Language Capability:

§ Proficiency in spoken and written English & Chinese required.

Able to work on the company's office as a business development manager, the jobscope is to meet customers for event planning, marketing and sales and must be able to work with honesty and dedicated in finance handling. As our company is newly opened, we already recrited about 12 employees and must be willing to work with them as a team manager.

1. Conduct data studies and present insights and trends in datasets
2. Lead comprehensive research and analyse research findings to generate insights and recommendations
3. Organise the casting process by conducting initial shortlisting of potential talent to align the talent requirements with the production content
4. Identify critical customer segments, market gaps and competitors to support the development of a marketing strategy and lead implementation of marketing efforts
5. Plan market, competitor and customer research activities and analyse trends and dynamics through information gathered
6. Analyse data to develop insights pertaining to customer behaviours such as how marketing activities may be impacted to increase customer base

The CRM team at Wise is expanding to consolidate our efforts to develop our APAC communications. We’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise account that helps them save money and avoid the terrible exchange rates from traditional banks.

What’s the role?

We’re building money without borders for people and businesses and we need your help to make our APAC customer comms best-in-class.

So we’re looking for a Senior CRM Manager to join our growing CRM team and lead our APAC CRM strategy and implementation. The Sr. CRM Manager will own, shape and deliver an effective communications strategy for Wise’s customers: from engaging and exciting product launches, to testing and building our lifecycle communications.

The role will be based in Singapore and will deliver best-in-class customer communications. The role will report into the London CRM team and follow the processes and practices agreed within the CRM team.

CRM at Wise is about making sure we develop the best global and regional lifecycle communications as well as keeping up with demand from other sides of the business.

We’re problem solvers - we work with our Product, Marketing Tech, Analytics, UX Research and Product Marketing teams to define and execute the strategy for product and marketing customer comms, across multiple channels (email, push notifications, in-app messages).

This role is ideal for candidates with mid-level experience who are passionate about driving product adoption and brand awareness. If you have Liquid and SQL experience and know how to use Braze this is an added bonus but it’s by no means required..

Your Mission:

• Lead and mentor a growing team of CRM professionals, fostering a culture of innovation and excellence.
• Manage internal technical and non-technical stakeholder communication (Product Managers, UX Researchers, Designers, Copywriters, Engineers, Analysts, Product Marketing Managers etc.)
• Develop and manage our APAC CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives.
• Utilise data-driven insights to segment our business customers effectively, ensuring that each segment receives tailored and relevant communication and offerings.
• Design and implement effective customer lifecycle management strategies to drive long-term engagement and loyalty through continuous optimisation.
• Analyse campaign performance and use data and insights to identify and implement opportunities for increasing engagement and conversion rates at all stages of the customer’s lifecycle journey.
• Manage the customer database health with a focus on retention and engagement: make sure all comms are in line with CRM best practices, compliance requirements, through appropriate channels and without errors.
• Responsible for email calendar management, deliverability and monthly reporting.
• Implement the localisation process for Wise’s international campaigns
• Maintain and implement a clear A/B testing plan.

Qualifications

About You:

• Are a Singaporean Citizen/Permanent Resident of Singapore (Please note that we are currently unable to sponsor visas for this position)
• Mid-senior level experience in a CRM role, with strong focus on segmentation, lifecycle management and stakeholder engagement
• Experience with leading and growing a high growth CRM team
• Strong track record of successful cross-channel (email, push, in-app messages etc.) lifecycle comms.
• End-to-end planning, development and execution of large-scale engaging lifecycle campaigns.
• Customer-first attitude: can demonstrate ability to put yourself in customer shoes and have a deep understanding of customer segmentation.
• Excellent verbal and written communication skills and strive to have a customer-first mindset.
• Comfortable working with different departments and senior stakeholders. You can build relationships and alignment but are not afraid to push ahead on your vision.
• Self-starter and impact-driven: you enjoy taking ownership of projects with limited oversight. You thrive more on autonomy than structure. You’re not afraid to take responsibility and ownership of your work. You come ready equipped with perseverance and a sizable sense of humour.
• Technically-savvy with a creative eye. You’re comfortable with technical matters, but you also care about how your comms look and what message you send to your customers.
• Quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance.

Desirable Skillsets and Experience:

• Experience in a product-driven environment
• Competency in coding HTML, CSS and Shopify Liquid.
• Experience using SQL and other analytical tools (Looker, GA, MixPanel etc.)
• Experience using Braze or similar cross-channel marketing platforms.
• Experience working in an international organisation.

Additional Information

Key details:

Office: Singapore

Salary Range: SGD 8,100 - 9,600 monthly + RSUs

Key benefits:

• Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• RSUs
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 3 me days per year
• 6 weeks of paid sabbatical after 4 years at Wise, on top of annual leave
• Private medical insurance

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.