Lead APAC strategy to drive recruitment & retention

• Co-build with the market a strong CRM omnichannel strategy to drive repurchase and loyalty, and develop a year round CRM action plan aligning with our APAC priorities
• Work with markets to animate campaigns, support CRM activities and/or mechanics to target relevant customers groups (Club Clarins, VIPs, prospects, Make up vs Skincare…).
• Oversee and develop the Loyalty strategy (Club Clarins Program) together with Global and countries, support countries in the evolution and animation of their Club Clarins Program (Tiers, brand identity, Member’s day) & Loyalty Engine
• Drive cross-product segments/categories link-selling and penetration through best practice sharing focusing on key product campaigns and customer segments
• Propose operations & mechanisms to increase contractibility (mobile and email opt-in in markets) and improve main KPIs : decrease churn rate & Increase New Customer Repeat rate
• Develop and implement the CRM loyalty program, membership campaigns and marketing automation rules to achieve customer retention and loyalty KPIs
• Oversee the setup and implementation of triggers campaigns, including recommending the target audiences for campaigns based on briefs submitted by markets

Drive Analysis & insights related to the customer

• Utilize CRM & CX data to generate insights, track KPIs and drive actionable recommendations and strategy to improve customer interaction and retention.
• Support marketing teams to understand Customer behaviour (retention, cross sell, link sell…) for specific product launches or campaigns.
• Support other transversal teams (Retail, E-commerce) for deep dive into customer profiling (Mega campaign, new store…)
• Continuously track key performance metrics of customer database and measure the impact of CRM initiatives, to evaluate effectiveness as well as for reporting to key stakeholders.
• Analyze customer purchase patterns, migration of customers, and recruitment of new customers per channel and retention of existing customers to support APAC main CRM KPIs
• Advise and challenge markets to develop strong customer knowledge within CRM teams
• Generate insightful reports, post-campaign analysis to optimize the strategy and its implementation
• Performs Consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities

Drive Clientelling strategy, approaches and manage customer development and acquisition initiatives in close collaboration with Retail & training teams

• Creation and execution of regional Clientelling strategy, plan and tools based on global strategy and local needs
• Champion in-market understanding, adaptation, and roll-out of new/existing tools, data, training, and programs across retail stores and remote selling
• Deliver the development and management of strategies for attracting new clients.
• Drive client development, lifecycle planning and new Clientelling tactics to grow business from existing clients
• Strong collaboration with Marketing, Retail & Training team to create synergies and workflows focused on customer centricity
• Provide data-driven insights into customer behavior to inform business strategies, including analysis by profile, segment, and product line
• Setting up of CRM benchmarks and then regular monitoring of loyalty and customer metrics.
• Support other teams (CX, EC, marketing) in leveraging the Clientelling tool
• Propose evolutions & recommendations to constantly improve the outreach and the features of the tool

Drive Customer Experience strategy

• Define in line with Global the APAC customer care guidelines & strategy
• Support the implementation of AI chatbot, Line, Kakao, and other global tools across APAC Customer Experience teams
• Analyse and share internally (local & global) Customer Care KPIs, NPS and SLAs
• Recommend APAC customer voice strategy & evolutions by listening to voice call records, customer verbatim/reviews from NPS/CSAT
• Analyse and recommend actions/evolution to enhance the consumer experience on Clarins.com based on customer care insights

Oversee APAC market’s CRM platforms & tools

• Support APAC project team and Global teams to implement CRM projects (Clientelling, customer care) that align with local market needs
• Be a key partner for the successful installation / roll-out of the new & best in class tools in APAC
• Ensure the relevancy and effectiveness of local CRM tools in managing customer data, segmentation and targeted campaigns taking into consideration local specificities
• Ensure compliance and security with data protection and safeguard customer data and will also stay with industry trends, emerging technologies and local channels and specificities
• Master all key CRM tools from a business user point of view (Loyalty, Clientelling, Campaign management…)

Lead and animate APAC’s local CRM & CX teams

• Be the regional center of excellence for CRM, data analytics and CX and the champion of consumer intimacy in the region
• Work closely with transversal teams (CRM, Marketing, Retail, EC) and stores to always ensure a deep understanding of the consumer
• Collaborate with Global teams (HQ in France) to represent APAC needs and local specificities and ensure global tools and strategies are always up to date
• Train and animate APAC markets, guide them on CRM practices and tools and techniques to maximize efficiency and productivity

Other responsibilities may be added to the above, which are consistent with the title Senior Manager - CRM, CX & Consumer Data, Asia Pacific

YOU HAVE:

• Preferably Business Degree, focus on CRM/Customer Experience/Business management/Marketing
• 10 years of experience in B-to-C CRM, analytics & Digital (both on and offline), preferably retail industry
• Strong presentation skills with excellent written and verbal communication skills
• Customer-focused, results-oriented and passionate about customer engagement
• Strong interest in understanding consumer insights and behaviour, with an eye for detail and a broad sense of perspective
• Expertise in CRM lifecycle planning, and experience in Loyalty program management
• Good proficiency in Marketing Automation (Adobe Campaign preferred)
• Knowledge of data visualisation tools (Qlik Sense or Tableau)
• Good with numbers, have strong analytical skills and problem-solving capabilities
• Digitally-minded with an awareness of online trends and innovations
• Ability to communicate clearly and create good relations with others
• Strong collaboration and influence skills, being open minded and adaptable, eager to embrace new challenges

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

· Promoting the company's existing brands and introducing new products to the market.

· Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.

· Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

· Gathering, investigating, and summarizing market data and trends to draft reports.

· Implementing new sales plans and advertising.

· Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.

· Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.

· Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Must have experience to prepare all the bellow receipes

Non-Vegetarians:

Fish:Fish Curry,Fry,Tawa Fish,Kearala Fish Curry,Fish Kozhambu(Tamilnadu),

Chicken:Chicken Curry,Chick Fry, Butter Chicken,Chicken loly pop,Chicken Chetinadu,Peper Chicken,chicken Kadai,Garlic Chicken,Chicken Kuruma,Palak Chicken,Chicken Dry

Mutton:Mutton Masala,Pepper Mutton, Mutton Curry,Mutton kuruma,Mutton Kadai)

Sea Foods:

Prawns Masala,Prawns Fry, Crab Masala,Crab curry,Dry Fish Curry

Chinees:

Chicken-65, Chilli Chicken, Chicken Fried Rice, Chicken Noodles, .

Biriyani:

(Veg Biriyani,Veg Pulao,Gr.Peas Pulao,Mushroom Pulao,Kasmiri Pulao,Chicken Biriyani,Chicken Fry Biriyani,Hydrabad Biriyani,Mutton Biriyani,Fish Biriyani,Prawns Biriyani)

Tandoori:

Types of Naans, Rooti, Tandoori Chicken, Chicken Kabab, Veg Kabab, Chicken Tikka, Paneer Tikka,

Salads:

All Types of Salads

• Support the Accounts Payable (AP) function.
• Ensure accurate vendor records in SAP.
• Review monthly bank reconciliations and prepare cash flow forecasts.
• Generate monthly management reports and respond to finance team inquiries.
• Prepare and reconcile monthly accrual schedules for expenses.
• Oversee GST submissions and ensure compliance.
• Reconcile third-party Goods-In-Transit (GIT) accounts.
• Manage the fixed asset register and organize capex documentation.
• Liaise with tax consultants, external auditors, and the company secretary on audit and legal matters.
• Prepare XBRL filings for financial statements.
• Submit periodic reports to the Department of Statistics.
• Any other duties as assigned.
• With experience with using Quickbook software for handling account related work is preferred.
• Monthly cash book closing.

We are looking for an experienced food service manager to join our team. The food service manager’s responsibilities will include ensuring that all meals are properly portioned and presented and resolving customer complaints. You should also be able to expedite service during busy periods by assisting in serving customers and processing payments.

To be successful as a food service manager, you should be detail-oriented and knowledgeable about food health and safety regulations. Ultimately, an exceptional food service manager should be able to multitask as well as demonstrate excellent leadership, problem-solving, and customer service skills.

Food Service Manager Responsibilities:

• Recruiting, training, and managing food service employees.
• Scheduling employee work hours to ensure that all shifts are adequately covered.
• Completing payroll and maintaining employment records.
• Ensuring that customers are served quality food in a timely manner.
• Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
• Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
• Accurately tallying all cash and charge slips.
• Reviewing sales records to determine which menu items are most profitable.
• Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed.
• Switching off all lights and enabling the alarm system at the close of business.

Food Service Manager Requirements:

• Proven experience working in the food service industry.
• Sound knowledge of labor laws as well as food health and safety regulations.
• Excellent organizational and problem-solving skills.
• Outstanding leadership and management skills.
• Exceptional communication and customer service skills.
• Attention to detail.
• The ability to stand for extended periods.

• Support the Accounts Payable (AP) function.
• Ensure accurate vendor records in SAP.
• Review monthly bank reconciliations and prepare cash flow forecasts.
• Generate monthly management reports and respond to finance team inquiries.
• Prepare and reconcile monthly accrual schedules for expenses.
• Oversee GST submissions and ensure compliance.
• Reconcile third-party Goods-In-Transit (GIT) accounts.
• Manage the fixed asset register and organize capex documentation.
• Liaise with tax consultants, external auditors, and the company secretary on audit and legal matters.
• Prepare XBRL filings for financial statements.
• Submit periodic reports to the Department of Statistics.
• Any other duties as assigned.
• With experience with using Quickbook software for handling account related work is preferred.
• Monthly cash book closing.

• Hybrid Working Arrangement
• Great Working Environment and Team Culture
• Centrally Located

Job Description & Requirements

• Identify and map out solution providers in your target market
• Contact that market through calls and meetings.
• Build strong relationships through your market intelligence and strong client delivery to grow your events
• Have a deep understanding of your clients' business objectives to make your event an integral part of the development strategy
• Creative unique package development to suit your clients objectives through conferences and an online platform
• Create in depth proposals that meet all the clients objectives

The Ideal Candidate:

• Accumulated good sales experience in Conferences, Events, Advertising, Media or Market Research
• B2B sales exeperience
• Analytical personality
• Good interpersonal and communication skills
• Strong drive to succeed
• Good team player

Operation MANAGER (RESTAURANT)

Job Description & Requirements
planning, organizing, staffing, leading and controlling.

Overseeing daily business operations. Developing and implementing growth strategies. Training low-level managers and staff. General Managers set policies, operations, create and maintain budgets.

Mentally prepared to bring the company to the next level according to execute the director's goals & directions set for company.

Job Description

• Coordinate of design drawings with consultants to comply with requirements of the authorities
• Review project specification, technical clarifications and construction drawings
• Supervise architectural works and coordinate with client's representatives, consultants, sub-con on technical matters
• Ensure all submission of detail drawings, materials and mock up for early approval
• Ensure all architectural works are carried out as per approved architectural drawings and specifications and all interface details with SWCs works are carried out as per CCSM and Reflected Ceiling Plans.
• Plan, manage and maintain the BIM data in compliance with project requirements
• Create and maintain the project template files to assure standards
• Coordinate with other departments and engineers to manage and resolve the clashes
• Liaise with sub-contractors
• Prepare Transmittal on drawings for submission or issuance to sub-contractors
• Review and revise the current revision status
• Compiling of As-built drawing upon project completion
• Minor coordination of Architectural / Structural / M&E drawings
• Detailing and documentation of working drawing
• Check on site to ensure that architectural works are carried out according to the construction drawings
• Attend to Architectural materials, sample board, trade demo and shop drawings submission and submittal reviews comment from consultants

HOW TO APPLY:

Interested applicants, please send your latest resume to ref16(at)trustrecruit.com.sg or click on “Apply Now” and provide the below details in your resume.

• Current salary (breakdown)
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

We're getting strong traction with a consumer audience. It's time to move forward to the next phase of our startup. We need a sales manager who has been selling to consumer facing businesses and already has existing local business relationships. You will be our very first hire in Singapore!

We would like Singapore businesses to feature their promotions on Asian-Promotions.com (AP). AP is a new platform with already 65, 000 monthly unique SG visitors and 300, 000 page views.

Check out the benefits of subscribing to AP here:
(Eng) https://asian-promotions.com/advertise-on-ap
or
(CN) https://asian-promotions.com/advertise-on-ap-cn

Online Interview Questions:
What would your strategy be to sell AP subscriptions?

How many are you confident to sell every month, from month 1 to month 6?

How do you plan to achieve this?

Name the first 10 businesses you target to convert.

What do you feel is a fair commission for every subscription?

What support will you require from HQ?

What's this role about?

The Team Manager role in Chubb offers you the opportunity to lead a team of 15 telemarketers who are expected to connect customers with products that meet their needs, by marketing Chubb’s insurance policies to the mass markets through outbound telemarketing.

Responsibilities

• Lead a team of at least 15 Account Development Executives (ADEs) and Senior Sales Executives (SSEs) to achieve key performance indicators (KPIs), which includes sales targets, call quality and operational standards, by providing the necessary assistance, guidance and coaching support
• Monitor the daily team performance, individual staff metrics and manage the team’s break times
• Set KPIs and/or sales targets for individiuals and ensure that these KPIs and/or sales targets are known and met by the individuals
• Provide fair, constructive, and timely feedback towards individual performance expectations and goals
• Assess work performance of individuals and identify their areas of strengths and weaknesses, and develop them where necessary
• Train new hires on selling techniques through demonstration and sharing of best practices
• Review and respond to Quality Assurance reports in order to provide timely feedback to team members
• Conduct roleplays with team members to uplift their skillsets
• Resolve and demonstrate confidence when handling customer issues either on the phone or while assisting team members
• Conduct service recovery calls as and when required
• Manage escalated cases and maintain public relations including any complaints
• Monitor team attendance and agent behavioural issues, and report to supervisor/management when necessary
• Effectively address unprofessional or non-constructive behavior situations that may occur
• Motivate the team to maintain morale and encourage excellence
• Mentor team members on the development of their career goals
• Host team meetings when necesary to ensure that team members are provided with any process changes and/or updated information
• Participate in interviews for recruitment of telemarketers

Note: Relevant training will be provided

Requirements:

• Minimum GCE A-level/STPM or Diploma equivalent in any field
• Have at least 5 years of outbound telemarketing experience in selling insurance products
• Must possess Insurance Certificates in General Insurance (BCP, PGI and HI)
• Proficient in English and a second language
• Have a proven track record in outbound telemarketing
• Demonstrated the ability to effectively coach and guide other telemarketers in succeeding
• Keep-up-to-date with latest trends and world events
• Comfortable to have difficult conversations with team members
• Willingness to share best practices with colleagues

Responsibilities:

• Acting as a business partner to oversee the Profit Centre financial performance.
• Work closely with the commercial/operational teams and participate in relevant management control activities.
• Provide valuable financial/non-financial information and suggestions to drive for financial excellency.
• Review the monthly closing and internal reporting process from subsidiaries to ensure compliance with Group reporting requirements.
• Perform critical and in-depth analysis of the Profit Centre’s operating performance.
• Build dashboards on profitability, cost control, working capital efficiency, cash flow management, and other key efficiency and productivity indicators.
• Drive the annual budgeting, business action plans formulation and budget control.
• Control and report key risks including risk of material misstatement in financial reporting as well as any other risks that threaten the value protection and creation.
• Ensure Group financial control policies/guidelines are strictly followed by subsidiaries.
• Any other ad-hoc matters assigned

Requirements:

• Bachelor's degree in Finance/Accountancy/Banking.
• Qualification in Certified Public Accountant or Certified Management Accountant designations would be added advantages.
• At least 5 years of controllership experience.
• Commodity trading and manufacturing experience is a plus.
• Good business acumen and strategic insights
• Experienced with complex budget and financial model.
• Excellent verbal and written communication skills in English and Chinese. Decent proficiency in Bahasa Indonesia/Malay is an advantage.
• Capable to drive business processes and control.
• Analytical and attention to detail.
• Highly proficient with Microsoft Office ie Excel, PowerPoint, Word.
• Strong knowledge in accounting, costing, taxation and internal control.
• High integrity with good analytical and problem-solving skills.
• Leadership skills and potentials. Experience in partnering with Executive team is expected.
• Able to work independently as well as being a team-player with strong commitment to department/company harmony.
• Be able to work under pressure.
• Willing to travel.

Job Responsibilities:

• Seek out and acquire new business and customers for the organization (this is primarily a hunting role).
• Lead engagement efforts and expand relationships with assigned customers in the country.
• Maintain strong and positive relationships with all assigned customers.
• Prepare and lead customer quotations and proposals.
• Achieve targets and contribute to the organization's revenue, volume, and gross profit growth.
• Implement business development strategies and tactics.
• Assist management in developing sales plans, tactics, and strategies as needed.
• Collaborate with local and regional product teams (including Air, Ocean, and others) to secure competitive market rates for customer proposals.
• Monitor and analyze the performance of managed customers, identifying areas for action and executing necessary measures.
• Support and facilitate the growth of assigned accounts both regionally and globally, if needed.
• Collaborate with leadership and relevant stakeholders to implement new and existing sales initiatives.
• Participate in tenders/RFQs/bids as required.
• Foster positive relationships with internal stakeholders, including Tech, Product, Customer Service, Operations, and others.
• Provide input on process improvements and help implement related changes.
• Manage relationships with internal stakeholders.
• Execute and oversee any additional tasks assigned by direct and indirect supervisors.

Requirements:

• Degree or equivalent qualification
• Certification in Logistics and/or Supply Chain is a plus
• Minimum of 5 years of experience in a customer-facing role within freight forwarding, shipping, air cargo, logistics, supply chain, or similar industries, specifically in business development, sales, commercial, operations, or customer service
• Pure hunting role; must have working knowledge of freight forwarding and/or logistics operations and sales processes
• Understanding of customer retention and experience in managing customer relationships
• Strong customer focus and commitment to service excellence
• Proven track record in executing successful sales development strategies
• Proactive, independent, and capable of multitasking in a startup environment
• Proficient in Microsoft Office applications
• Excellent interpersonal skills, accountable, initiative-driven, and eager to learn
• Strong consultative sales techniques and well-developed negotiation skills
• High level of honesty, integrity, and ethical standards
• Ability to thrive in a rapidly growing and dynamic environment
• Exceptional written and verbal communication skills, with the ability to communicate, present, and influence at all organizational levels, including executives
• Capable of managing the competing needs of different stakeholders while fostering collaborative relationships
• Proven self-starter with the ability to work autonomously and/or remotely
• Team player with a positive attitude
• Proficient in Microsoft Office applications

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

• 3 mins walk from Ubi MRT
• Career Progression
• Dynamic working environment
• Attractive salary package!!

This role requires a combination of sales skills, management abilities, and knowledge of the automotive industry.

Job Description:

The Car Sales Manager is responsible for managing the car sales department, ensuring profitability, and achieving sales targets. This role involves developing sales strategies, training and motivating the sales team, and maintaining customer satisfaction.

Key Responsibilities

• Train, and manage the sales team
• Set sales targets and provide ongoing coaching and support to the team
• Conduct regular performance reviews and implement improvement plans
• Customer Relationship Management
• Financial Management
• Marketing and Promotions
• Compliance and Reporting
• Other duties assigned

Job Requirements

• Proven experience in automotive sales, preferably in a management role with 3 years of experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and develop effective sales strategies.
• Strong understanding of the automotive market and customer preferences.

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to :

[email protected]

We regret that only shortlisted candidates will be notified.

Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Job Responsibilities:

• Prepare and execute strategic meetings with important decision makers.
• Develop sales strategy and account plan for priority accounts that ensures the achievement of sales and profit targets within set budgets.
• Reviews each call for tenders or projects in detail with the responsible of determine a response strategy, which includes scope of pricing, product pricing strategy, and presentation format and delivery timelines.
• Identify customer needs and effectively demonstrate and proposed in terms of values and economic perspective.
• Build long-term strategic relationships and partnerships with customers to grow business and gain market share.
• Forecasting of sales and budget process.
• Conducts and documents regular win/lost meetings after each customer decision.
• Lead the tender process – setting up and follow-up on tender project plan, drive tender opportunities, get commitment and maximize tender outcome.

Requirements:

• At least 3 years of B2B sales experience in Furniture or office interior or construction industries.
• Keen interest in Interior/Furniture Design
• Proficient in MS office
• Able to work on weekends at site when required

Why Join Us?