We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 18 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

Now, we’re looking for interns to join our Planning Team.

If you have a keen interest in marketing, social media and love all things social, digital and mobile, we would like to hear from you! Or perhaps you are curious, resourceful and constantly looking to deepen your knowledge to achieve your goals. Our internship program is a fantastic opportunity for undergraduates who are looking to kick-start their career in the digital and social media industry.

Overall Purpose of the Role

This internship role will support the Planning Team in developing innovative, strategic solutions for our clients and to help them navigate the rapidly evolving world of marketing and communications.

You will get to experience turning ideas into well-rounded, strategically-sound, deliverable plans, while collaborating with others in the team to encompass audience insights, trend analysis, marketing/media executions, timings and budgets.

What we are looking for?

• Open, inquisitive character with a focus on problem-solving in creative ways
• Understanding of communications/marketing trends and culture
• Social media/Advertising/Brand enthusiast
• Confident enough to speak up, challenge and ask why (a lot)
• Collaborative with a passion for delivering industry-defining work
• Passionate about their work (in and out of the office) to bring something new to the agency
• Ability to commit full-time for 4 to 6 months

• Deliver high-quality support to all open projects of the Technical Team, ensuring clients receive the best assistance and resolving escalated customer complaints.
• Manage and control project elements, providing reports to the Technical Director on project status.
• Establishing project objectives through the review of project proposals and plans, and consultation with management.
• Ensure the project schedule is maintained by monitoring progress, coordinating activities, and resolving any encountered problems.
• Sustain project schedule by monitoring project progress; coordinating activities; resolving problems.

Requirements:

• CAPM/PMP/Scrum Certified
• Degree and above
• At least 2 years of experience in handling small-mid size IT solution projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Merchant Solution division - Global eCommerce is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth Digital Content, Global Retail, Airlines, Regulated Gambling and Travel and in doing so we are privileged to partner with many of the world’s most dynamic organizations. Our strategic aim is to drive differentiated value for our customers by increasing their profitability and hence Worldpay’s share of wallet. To achieve this, we aim to reach more customers in more markets, in local language and with local payment options.

What you will be doing

• Act as the central go-to resource for all internal colleagues and external customers from ‘yes’ to ‘live’.
• Primarily support our Singapore & Australia commercial teams
• Actively participate in customer meetings with the sales teams & support functions.
• Work closely with Solution Consultants for creating merchant onboarding project plans.
• Active daily face to face communication with key internal stakeholders to drive the project to live as successfully and quickly as possible. You are the conductor of the Worldpay orchestra.
• Develop, complete, share and execute a written project plan incorporating all key dependencies to get every large corporate customer live on time and as quickly as possible.
• Hold weekly project status tracking calls with all relevant internal and external stakeholders.
• Provide minutes and next steps from regular internal/external meetings/calls.
• Provide regular updates to the Account Teams on project status, flagging risks and escalations to line manager or project sponsor.
• Produce weekly project status report to the functional head.
• Work in partnership with the customer project manager, agreeing joint actions, tasks and timelines
• Work with merchant to gather, collate & submit relevant documentation to ensure SLAs are met.
• Work with relevant stakeholder from boarding and implementation to verify and validate all system setups to ensure accuracy for delivering customer delight and maximise commercial opportunity.
• Arrange customer demo and training on product or systems (e.g. Payment Gateway, Hosted Payment Page, Risk Management, Pazien Reporting, etc.
• Provide post-live performance monitoring to Internal and External stakeholders, ensuring performance is line with expectation.
• Conduct project closure activities to formalize and communicate the project acceptance, handover documentation to accountable teams (Sales & CX) and complete a post-live review to identify areas of improvement.
• Recommend optimized approaches to ensure the onboarding of merchants continuously improves.
• Other related duties and special projects for process and operation optimization as assigned.

What you bring

• Tertiary education with good track record in project management and knowledge of project management best practices.
• Skill of using project management software to create and manage projects reporting, e.g., MS Project, Salesforce.
• Good negotiation skills and the ability to work with all levels of an organization - internal and external.
• Strong analytical, planning, and organisational skills with an ability to manage competing demands with strong commercial acumen.
• Manage multiple work streams simultaneously and resilience to manage internal blockers and find solutions.
• Experience working with third party vendors and outsourcing companies.
• Card payment and merchant acquiring product knowledge will be a nice to have but not essential.
• Excellent verbal and written communication skills and ability to interact effectively with executive level clients.
• An eye for long-term strategy and vision for process improvements.
• Great presentation skills, marketing experience is desired but not essential.

What we offer you

• Competitive salary and attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

about the company

My client is in the medtech manufacturing sector.With more than 20 years history, this is a great brand to join at an exicting time in their development.

about the job

• Plan and execute regular planning parameter reviews and update inventory control parameters of products in APAC Regional Distribution Center
• Regular validation and updates of inventory control parameters and inventory or sales analysis of ADC
• Design and maintain reports for operational and analysis use
• Update, analyze and report performance indicators
• Manage purchase order daily operations
• Generate purchase orders to factories/EDC/NADC
• Handle received stock discrepancies and resolve order related and nonconforming product issues
• Handle return shipment to vendor
• Actively identify and propose improvement to global policies for inventory management of regional distribution centre
• Review and manage material and purchasing master data in SAP

skills & experience required

• Bachelors / Diploma qualification
• Minimum 4 years of Demand & Supply Planning and purchase order management experience
• Hands on to ensure inventory and cost are optimised
• Experience in life science / medical manufacturing / medtech environment will be a plus
• Proficient with spreadsheets (Microsoft Excel)
• Proficient with SAP
• Willing to work in east of Singapore (Kaki Bukit / Jalan Besar / Bendemeer)
• Proficient in the following : forecast and planning, inventory management, air and ocean freight, import and export trade compliance
• Able to commence immediately or within short notice period will be a plus

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Roles and responsibilities:

• Capture business requirements effectively and create user stories for development work packages.
• Communicate effectively with developers on explanation of user stories and validating the end implementation of the requirements.
• Facilitate in the production and agreement of solution designs; incorporating the inputs from Business and Technical teams.
• Communicate with product managers on product roadmap, backlog grooming, prioritization of requirements and sprint release/plans
• Handhold delivery of items throughout the delivery lifecycle and facilitate the team in resolving
• Co-ordinate with business stakeholders to acquire user feedback and refine requirements.

This position requires:

• Business Analyst with 5-6 years of experience working in finance industry/Banks & in G20 OTC Trade Reporting Domain .
• At least 2 years of exposure working in Derivative Products (FX, Rates, Credit, Equity etc). Basic Functional knowledge of the products is essential.
• Strong technical experience in various system interfaces, database , scripts and excel tools
• Functional knowledge in both Investment Banking and Private Banking would be an added advantage.
• Prior experience in Agile working would be a plus.
• Ability to communicate effectively to senior managers, developers, stakeholders.
• Ability to produce clear, concise documents
• Strong presentation skills
• ‘Hands-on can do’ attitude

About Us

We build high-performing teams, functions, and organisations in the government to make an impact on public good. We work with function and team leads to hire, motivate, develop, and retain the right people + organise and develop well-functioning teams. We iterate at our polices and processes to keep them fit-for-purpose to make OGP’s mission happen.

Open Government Products is a startup team on a mission to build a better world. We solve real problems for the common good - our products have prevented scams, saved lives, and distributed millions of dollars to the aged and vulnerable. We keep a flat hierarchy and value high initiative and autonomy, with over 70% of our products starting as ground-up initiatives. We open source most of our work so that other countries and communities can benefit from it.

Projects we have worked on include:

Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website.

What you will do:

The mission of the People Team is to build high-performing teams in OGP to make an impact on public good. We hire, motivate, and develop good people. We organise them to function well in teams. We work closely with organisation leaders to make this happen. We iterate and experiment on our policies and mechanisms to keep making OGP better.

Your role as a People Team member will be to make this happen by being a Business Partner to teams. This means working with team leads to run hiring pipelines, craft people policies, diagnose team health and plan team interventions, tackle organisation design & development matters, and optimise operations.

For this role specifically, you will bring expertise in organisation development and team health to uplift people practices for OGP. You will work closely with the leaders of OGP to build high-performing teams using the full range of People levers (e.g. hiring, performance management, learning & development). To enable you to play this role effectively, you will work closely with other People team members to tap on their expertise across different domains.

Through doing this, you will play a key role in helping to build a high-performing organisation within OGP. In the longer term, you will also help the Singapore Government as a whole improve on how to build and scale tech teams/organisations. The public good impact you’ll make is not just nationally, but also internationally as we build Singapore to serve as an international model for a modern digital government.

You will report directly to the Head of People. This role is an individual contributor position.

Concretely on the day-to-day, you will:

• Be a Business Partner to team leads in OGP to help them grow and lead their product organisations.
• Bring domain knowledge on team health, organisation design, and learning & development to uplift People team practices and build a higher-performing OGP.
• Collect and analyse team health data to plan and facilitate interventions to improve team & organisation performance.
• Identify & unblock bottlenecks in People practices and processes
• Run recruitment pipelines and HR operations for the teams you support.

What it’s like working here

• Working on what matters - We care about making an impact on public good. For the People Team, this means enabling people and teams to amplify their impact on public good. You will be able to see the direct impact of your work on things that matter.
• Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fix one, and leaning forward to try things, make mistakes, and learn.
• Ownership - We don’t run by only having task or process responsibility, but by owning outcomes. This means acting like an owner of the outcomes of your work, and doing whatever it takes to get those outcomes happen, even if they don’t lie strictly within your ‘defined’ responsibilities.

This role is based in Singapore, and hybrid working arrangements are supported. Also, we're Great Place to Work™ certified!

Who we are looking for:

We are looking for people who care deeply about building better people practices and organisations for public good. They are able to deal with ambiguity and proactively do what it takes to problem-solve and make impact happen. They work well with stakeholders and in teams. They bias toward action, use data to track impact, and experiment with discipline toward maximising said impact. We are looking for someone who:

• Has demonstrated expertise in organisation design, organisation development, and team health.
• Has had at least 5 years of experience in relevant HR fields, such as HR business partnering, organisation design, organisation development, talent development.
• Desires to make an impact through building high-performing organisations for public good.
• Thrives in working like an entrepreneur in open-ended problem solving and ambiguity. This means being proactive in scoping problems, doing whatever it takes to solve them, and working hard on different approaches to find what works best.
• Works well to build trust with stakeholders to problem-solve and collaborate together.
• Experience in other people areas (e.g. hiring, people operations, compensation and benefits, learning and development) is a plus, but is not a requirement.

Responsibilities

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyze and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI timely.
• Monitor, analyze and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Productivity Utilization (EPU) etc for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.
• Ad-Hoc reports for internal and external stakeholders

Requirements

• Diploma in Business / Engineering with at least 3 years of relevant working experience
• Possess working experience in automotive industry with a good understanding of Aftersales operation
• Possess extensive local market knowledge and proven good track records in the automotive-related industry
• Possess good analytical skills, good at numbers and an eye for details to perform the strategic planning role effectively
• Job Reference: L5859RW3

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Job Responsibilities

• Support the team in delivering solutions to drive bank-wide Digitalization modernisation
• Work with Head Office and regional IT teams on IT projects
• Collaborate with application and infrastructure development teams and IT operation team to achieve realization of project outcome

Job Requirements

• Bachelor’s degree with min. 1-3 years IT project management experience
• Good communication, presentation and interpersonal skills
• A purpose and self-driven team player who can collaborate cross-workstream(s) and off-shore vendor delivery team(s).
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships

• Perform marketing and sales of Company’s products in local and overseas markets.
• Conduct market research and undertake product development projects.
• Establish production plan and sales control and provide input for yearly sales budget.
• Provide technical service and handling of customer’s requests and feedback.
• Develop new customers and new applications to expand sales and enhance profitability.
• Act and comply with corporate governance and ISO requirements.
• Participate in Company’s Workplace Safety & Health programs.

• Degree in any field, open to candidates with no experience.
• With 1 - 2 years of working experience in sales/marketing and technical service of polymer products and knowledge in international trading will be added advantage.
• You are a team player with initiative, good analytical skills, willing to travel and possesses good interpersonal skills and able to communicate with clients at all levels, both written and verbal.

• Permanent role
• AWS
• Variable bonus
• Holiday subsidy

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

The SAP ERP domain technical business analyst plays an important role in bridging the technical and business aspects. This role involves understanding current ERP related business processes and assist the DnA team with respect to SAP ECC and future S/4HANA intricacies, collaborate with business on requirements gathering for new use case projects and support production operations team on-demand.

Domain and BA Expertise

• Possess knowledge of SAP and/or S/4HANA ERP modules and functionalities
• Have experience as SAP Technical BA role supporting functions such as Finance, Manufacturing, Procurement, Supply chain etc.
• Understand business processes and workflows.
• Analyze how SAP data impacts business operations and decision-making.
• Experience on projects related to some of the use cases such as   procurement analytics, Supply chain analytics, BOM analysis, Enterprise finance performance reports, product and customer segmentation analysis reports, Inventory management etc.

Requirement Gathering and Analysis

• Assist new DnA use cases/projects gathering detailed functional and technical requirements from business users and/or Infineum functional consultants
• Understand the data sources, structure, and relationships within the SAP for the use case requested modules
• Analyze and translate business needs into clear technical specifications.

DnA technical team collaboration for ETL/ELT and BI development

• Collaborate with data modeler defining conceptual, logical and physical enterprise data warehouse model for SAP data
• Collaborate with data engineers to define data mapping, extraction methods , transformation rules and presentation layer business logic
• Collaborate with Powe BI developers on business logic development/testing
• Assist the DnA team to define data quality rules and Implementing data masking, anonymization, and access controls as needed

DnA support and operations

• Assist DnA Ops team in Identifying and troubleshoot data-related issues, collaborating with relevant teams for timely resolution.
• Assist the team on Implementing preventive measures to avoid recurring data problems.

Data Quality and Governance

• Work with data governance and business teams to establish data quality standards and compliance with data privacy regulations and organizational data governance policies

Technical Solution Design

• Collaborate with data engineers and architects on the solution documentation. Ensure solutions align with SAP best practices and standards.

Testing and Validation

• Develop test scenarios and validate data processes.  Participate in system and integration testing.

Documentation and Training

• Prepare technical documentation and user guides.  Provide training and support to end users and DnA team on-demand.

Communication and Collaboration

• Communicate technical concepts to nontechnical stakeholders.   Collaborate with cross functional and wider Portfolio teams on-demand.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• Strong SAP Technical BA experience with core understanding of ECC/HANA systems and modules such as Finance, Procurement, Supply chain etc.
• Proficiency in data integration concepts, ETL processes, and data transformation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with data analytics tools and technologies is a plus.

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented

At Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 9,500 employees working in 30 countries around the world are dedicated to servicing investment solutions for our clients in more than 155 countries. For more than 75 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

We are looking for a Facilities Executive – Technical (12 month contract) to join our Singapore office. This role will support regional facilities management and maintenance duties, who will report to Regional Facilities Manager (India) and closely work with CRE team.

What are the ongoing responsibilities of this position?

• Assist Regional Facilities Manager (India) in the daily operations of Singapore office spread across 4 floors.
• Dedicated resource on site working for FT CRE team.
• Manage the upkeep of equipment and supplies to meet health and safety standards.
• Inspect office structures to determine the need for repairs or renovations.
• Coordinate between vendors for facility issues and monitor PM activities over weekend as when required.
• Liaise with employees for facility issues and act for correction and feedback.
• Manage pantry supplies, electrical consumables, and furniture inventory.
• Manage the service vendor teams, sub-contractors, supervise & coordinate facility management activities and ensure all works adhere to legal regulations.
• Attend any cases raised including after hours by the Client which includes the tenants where applicable.
• Review utilities consumption and strive to minimize costs.
• Facility invoice review and submit for approval and processing.
• Preparation of monthly management report and incident reports pertaining to the site.
• Ensure smooth operations on site(s) by continuous monitoring.
• Manage ad-hoc project(s) in conjunction with regional CRE team.
• Facilitate incident investigation whenever necessary.
• To be rostered on 24-hr mobile standby team after office hour.
• Travel to Malaysia & Hong Kong’s office based on urgency.
• Urgency based travel to Malaysia & Hong Kong office.

What qualifications, skills and experience would help someone to be successful?

• Diploma in Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management or equivalent or a bachelor’s degree in project and Facilities Management can be an advantage.
• Minimum 5 years of relevant work experience.
• Good verbal and written communications skills.
• Sound computer knowledge, like Microsoft Office, AutoCAD and MS project.
• A certified Fire Safety Manager would be advantageous.

What makes Franklin Templeton Investments unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.

We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.

Franklin Templeton values diversity in its workforce and welcomes employees from different backgrounds, generations, capabilities, cultural identification, sexual orientations, and gender expression, in addition to other attributes that contribute to a truly diverse and inclusive community.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need a workplace arrangement to search for, or apply for, one of our positions please send an email to [email protected]. In your email, please include the arrangement you are requesting and the job title and job number you are applying for. We will review the request and make a best effort to enact the arrangement. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response.

We regret that only short-listed candidates will be notified.

D Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Position Summary: This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.

The duties and accountabilities include but not limited to:

Responsibilities:

• Provide high quality application support to ensure IT systems availability, reliability, and performance that support business processes globally.
• Adherence to ITIL process for service request, incident, change problem and knowledge management.
• Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
• Perform Start of day and end of day checks per deadlines.
• Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
• Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
• Effective problem management to permanently fix repeated/potential issues.
• Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
• Proactively review IT environment to address any gaps/concerns.
• Identify opportunities to reduce manual work and drive efficiencies.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required.
• Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements:

• Tertiary education & ITIL V3/V4 certification.
• 1-3 years of application support experience with an understanding of various infrastructure and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
• Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hours work with 1 hour lunch break) including on weekends & public holidays with weekly comp-offs.
• Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
• Support level knowledge in UNIX, CA-7 & Autosys and other common support tools and technologies, Mainframe knowledge is nice to have.
• Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.