Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Conducts analysis, reports and executes small projects
Responsibilities
- Serve as a subject matter expert in a specific business process or domain of expertise related to Quote, Order, Termination, Novations, SFDC
- Determines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)
- Identifies process gaps and issues
- Assesses impact of manual workarounds
- Creates and coordinates smaller project plans and resources, executing them using appropriate tools and techniques
- Proven years of experience preferred in areas such as business analysis, business improvement, quality assurance, process improvement, or customer service design
- Experience working in customer support or contact centers, preferably in a global environment
- Strong analytical and critical thinking skills
- Proven track record of successfully delivering solutions to challenges
- Attention to detail while maintaining a focus on the bigger picture and purpose
- Effective problem-solving abilities
- Ability to influence and make an impact
- Excellent presentation skills
- Works with stakeholders to gain alignment through implementation and post-implementation stages
- Communicates team progress
- Creates scope, project charter and stakeholder analysis
- Applies appropriate project management skills and best practices including Lean Six Sigma
- Identifies and manages risks and issues Cost/Benefit Analysis and Monitoring
- Analyzes pre and post implementation results
- Supports in providing necessary feedback, guidance and/or advice to junior team members and internal staff
- Updates process and procedural documentation · Completes post deployment analysis, monitoring and control
- Assesses post project benefits and success Reporting and Metrics: · Status reporting providing periodic project updates, highlighting risks, issues and concerns
- Creates and publishes dashboards
- Performs ad-hoc reporting Alignment, Consistency & Prioritization
- Supports in making changes to enable customer benefits
- Assesses priority based on fit to agreed organizational criteria
- Recommends alternative solutions, escalating to more senior members
- Obtains, creates and documents business requirements engaging multiple stakeholders
- Works with the BSA's and Dev. team on solution design and development
- Assesses solutions from multiple angles
- Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements
- Partners with stakeholders to analyze, define and document business processes within and across functional areas
- Manages stakeholder expectations within and/or across functions
- Identifies and proactively includes correct stakeholders and communications effectively
- Escalates to resolve complex stakeholder issues Testing
- May perform user acceptance testing
- May be responsible for ensuring User Acceptance Testing is fully planned and executed
- Develops and assigns test cases
- Identifies testing resources
- Assesses testing progress
Qualifications
- 5+ years experience in related field preferred
- Bachelor's degree preferred
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
