The IT Project Coordinator (Remote) is responsible for overseeing and coordination to ensure that project goals are accomplished and that the team has what they need to meet their deadlines. Here are some key responsibilities and skills typically associated with this role:

Responsibilities:

• Assist the JAS team members of the project in the development of project management documents such as project budgets, project schedules, scope statements, and project plans.
• Execute project management administrative and bookkeeping tasks such as managing invoices, purchase orders, and inventory reports.
• Supervise the project procurement process.
• Coordinate the meetings with project stakeholders to assess their needs and define project requirements, acceptance criteria, and project timelines.
• Coordinate the allocation of project resources to ensure the project team has what is needed at the right time.
• Assign tasks to team members and help them understand what is expected from them in terms of project milestones and deliverables.
• Act as the liaison between the project team and project stakeholders throughout the project life cycle.
• Generate high level project progress reports, report on team members’ performance and provide updates to project stakeholders and/or IT management.
• Schedule stakeholder meetings, document, and generate reports.

Requirements:

• Strong organizational and multitasking abilities.
• Excellent communication, interpersonal skills and ability to manage meetings via MS Teams.
• Experience with working with people across different countries in the Asia Pacific region.
• Proficiency in project management software and tools. Experience with Wrike would be advantageous.
• Ability to work remotely, independently and manage multiple projects simultaneously.
• Strong problem-solving skills and attention to detail.
• Knowledge of project management methodologies such as Agile or Scrum12.

Primestaff Management Services Pte Ltd

Personnel Name: Jackie Ng

Personnel No: R22109024

EA License No: 95C5411

Project Executive / Manager

Salary: $3000 - $4500 (Depend of Experience)

Working Day: 6 Days

Working Hours: Monday - Saturday 8am - 5pm

Working Location: Woodlands

Job Description:

• Conduct project site inspection.
• Coordinating and overseeing team activities, assigning tasks and ensuring that each
• member is contributing effectively to project progress
• Support the directors to ensure projects are completed on time, within budget, meet all
• safety standards and are of highest quality

Requirement:

• Able to coordinate with designers and Main Con on site and meetings
• Have 3 - 4years experience in carpentry works
• Able to do basic quotation, with guidance on price

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

My client is looking for qualified candidates with specialised and deep technical skills acquired through extensive industry experience. Pending experience, the candidate can apply for an Assistant/Manager, Senior or a Lead Professional Officer role.

The successful candidates will be part of their pool of academic staff under the Professional Officers (PO) scheme. They form the talent pool which brings a much-needed industry perspective to student learning. They facilitate applied learning and applied research in the institution, complementing the academic expertise of the faculty to bring industry practices and applications into the curriculum.

Professional Officers leverage on their industry experiences to create authentic learning environments, where discovery and innovation take place. They act as coaches and mentors to students during practical learning activities such as laboratory sessions, Capstone Projects and the work study programme. Professional Officers could also lead or work with faculty on industry innovation projects to provide solutions to the industry.

In addition to their role in applied learning and applied research, Professional Officers manage the centralised laboratory facilities and resources in the institution. With Technical Officers, laboratory safety professionals, and administrators in department, they jointly develop central policies and processes for the safe and seamless operation of laboratories in the institution.

Key Responsibilities

• Design and teach labs & practice modules.
• Mentor students in Capstone Projects and the Integrated Work Study Programme (IWSP).
• Lead or co-lead innovation projects with industry.
• Manage labs and equipment to support academic programmes and applied research.
• Ensure safety in labs.

Job Requirements

• A good degree in Electrical/Electronics Engineering or related fields. Possessing a Masters, PhD and/or relevant professional certifications would be advantageous.
• Deep technical specialist with 10 or more years of working experience in Electrical/Electronics Engineering environment.
• Have deep, hands-on competence in the following areas:

1. High voltage switching
2. Engineering design, modelling & analysis of conventional power, wind & solar farms
3. Engineering design of transmission & distribution substations, electrical distribution systems of industries and commercial buildings
4. Power system protection application and relay coordination
5. Digital/Analogue/Power electronics
6. IoT/Micro-controller application
7. Knowledge in programming/using Python, MATLAB, LTspice, IoT platform.
8. Authorised high voltage switching Engineer.

• Extensive hands-on experience and knowledge of industry practices and engineering principles to bring industry perspective to the University.
• Keen interest in innovation projects, with demonstrated ability in developing solutions to technical problems.
• Strong supervisory skills and enjoy working closely with students in an educational environment.
• Demonstrate proficiency to keep abreast of development in the field and pursue professional certification programs. Possess industrial certifications in relevant areas will be an added advantage.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

My client is looking for qualified candidates with specialised and deep technical skills acquired through extensive industry experience. Pending experience, the candidate can apply for an Assistant/Manager, Senior or a Lead Professional Officer role.

The successful candidates will be part of their pool of academic staff under the Professional Officers (PO) scheme. They form the talent pool which brings a much-needed industry perspective to student learning. They facilitate applied learning and applied research in the institution, complementing the academic expertise of the faculty to bring industry practices and applications into the curriculum.

Professional Officers leverage on their industry experiences to create authentic learning environments, where discovery and innovation take place. They act as coaches and mentors to students during practical learning activities such as laboratory sessions, Capstone Projects and the work study programme. Professional Officers could also lead or work with faculty on industry innovation projects to provide solutions to the industry.

In addition to their role in applied learning and applied research, Professional Officers manage the centralised laboratory facilities and resources in the institution. With Technical Officers, laboratory safety professionals, and administrators in department, they jointly develop central policies and processes for the safe and seamless operation of laboratories in the institution.

Key Responsibilities

• Design and teach labs & practice modules.
• Mentor students in Capstone Projects and the Integrated Work Study Programme (IWSP).
• Lead or co-lead innovation projects with industry.
• Manage labs and equipment to support academic programmes and applied research.
• Ensure safety in labs.

Job Requirements

• A good degree with a major in Electronics Engineering or a related field. Masters, PhD and/or relevant professional certifications would be advantageous.
• Deep technical specialist with 10 or more years of working experience in development / R&D or related areas in electronics (Digital / Analog / Consumer / Embedded Systems) would be preferred.
• Experience in following areas is highly desirable.

1. Hands-on experience with both analogues and digital electronics
2. Hands-on experience in developing, implementing applications, principles and programming in areas of embedded systems, IoT/IIoT, control systems, etc.
3. Design of circuit schematics for layouts and development with both active and passive components, incl. knowledge of PCB routing, fabrication and prevalent IPC standards.
4. Hands-on competency in testing and designing electronic circuits and integrating circuits and their systems.
5. Microcontroller programming (C/C++, Python, LabView) and firmware development.
6. Working experience with IoT, data analytics, artificial intelligence, machine learning, etc.
7. Working experience with various development boards systems like Arduino, Raspberry Pi, Intel development boards, etc.

• Extensive hands-on experience and knowledge of industry practices and engineering principles to bring industry perspective to the University.
• Keen interest in innovation projects, with demonstrated ability in developing solutions to technical problems.
• Strong supervisory skills and enjoy working closely with students in an educational environment.
• Demonstrate proficiency to keep abreast of development in the field and pursue professional certification programs. Possess industrial certifications in relevant areas will be an added advantage.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Job Description

Overall Purpose of Job –

The primary role of the Project Manager (Infrastructure) is to lead infrastructure related project and support Enterprise Network & Security (ENS) project initiatives. This involve assisting the project sponsor to drive and manage the end-to-end deliverable for the project lifecycle from Conceptual, solutioning, Implementation and then transiting the project into Operation. Expectation is for the role to oversee the technical implementation of the solution against the SoW while working closely with the business and other infrastructure team to achieve the desired outcome.

Key Responsibilities –

• Define and determine the project scope and objectives
• Identify the resources needed to reach the objectives and manage them in an effective and efficient manner
• Prepare budget based on scope of work and resourcing requirements.
• Track project costs to meet the budget.
• Develop and manage a detailed project schedule along with the associated work breakdown structure
• Provide project updates on a consistent basis to various stakeholders about overall status, project change and the progress.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices methodology, techniques, and standards throughout entire project execution
• Monitor progress and adjust as needed
• Comfortable with Stakeholder Management
• Conflict management

Job Profile

Required Skills & Knowledge –

● Experience in managing project with minimal budget exceeding $300,000

● At least 5 to 7 years of project management experience handling enterprise-wide upgrade or technology refresh projects is a must

● Extensive knowledge and experience in implementing large scale ICT infrastructure projects, particularly around Disaster Recovery, Server & Storage and Network infrastructure would be required

● Familiarity in technical services delivery and management, preferably ITIL would be advantageous

● Competency with spoken and written English to facilitate communication

Experience managing projects across multi-vendor environments and matrix organizations is a must

● Strong Knowledge in networking & infrastructure operation components would be good to have.

Required Competencies –

● Excellent communication, good interpersonal and problem-solving skills

● Familiarity with project management methodology, approach, tools, and phases of the project lifecycle is essential

● Pragmatic and flexible mindset to succeed in an ever-changing and dynamic environment would be required

● Capacity to learn and adapt to new technologies fast

● Ability to proactively carry out task independently is a must

● Manage conflict while focusing on the deliverable

● Multi-tasking and able to prioritize the task accordingly

Required Work Experience (Brief description of the job-related experience needed to perform the job)-

● Experience in project planning, scheduling, tracking, control, and customer handling

● Demonstrates in-depth understanding of organisational operational policies, processes, and methodologies applicable to project management

● Ability to communicate effectively with expertise from the different layers related to project management methods

● Experience with “on-premises to cloud” migrations or IT transformations is a plus

● Demonstrated ability to adapt to new technologies and learn quickly

● Proven operation experience in managing Network and security operations or infrastructure related role would be advantageous.

Required Qualifications (Brief description of the educational background needed to perform the job)

• Degree in IT or equivalent
• Professional certifications:

1. Project Management Certification (PRINCE2, PMP, etc)
2. ITIL Certification

• Overall responsible for the planning and execution of M&E activities during construction project.
• Adhere compliance with building codes, regulations, and safety standards for M&E systems.
• Liaise with consultants, engineers, and other stakeholders to develop detailed M&E plans and specifications.
• Handle the M&E subcontractors and suppliers, ensuring quality workmanship and timely delivery of materials and equipment.
• Supervise progress and performance of M&E works, identifying any deviations or issues and implementing corrective measures.

Requirements:

• Degree in Mechanical/Electrical Engineering
• At least 7 years working as a M&E Manager experience in Building Construction/Hospital Building Project.
• Familiar with building codes, regulations, and safety standards related to M&E installations.
• Good knowledge of mechanical and electrical systems, including HVAC, plumbing, electrical distribution, and fire protection.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Our Client:

• Reputable Engineering Company
• 5 Days, Monday to Friday
• Location: East Region
• Up to $5000 per month

Responsibilities:

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals.
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans.
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely.
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization.
• Business Partnering focus with customers and the ability to detect unstated assumptions, resolve conflicts and handle complex management issues.
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project.
• Monitoring program and project performance of both internal and external service providers.
• Handle escalations professionally with vendors and customers.
• Ability to perform Scalability, Interoperability and Portability Analysis.
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports.
• Able to manage large and diverse teams handling different project segments.
• Presenting data and updates to Senior Management on projects’ performance.

Requirements:

• Minimum Diploma Certificate in relevant disciplines.
• Possess Project Management Professional (PMP) Certificate or equivalent is preferred.
• Minimum 3 years experience in manufacturing industry.
• Have experience in overseeing projects from scratch.

For interested applicants, please click “Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

The role of Business Development Manager in the Data Services Unit plays a crucial role in driving growth, expanding market presence, and ensuring that data services remain competitive and innovative.

Key Responsibilities:

Sales and Revenue Growth:

• Develop and implement business development strategies, sales strategies and pricing strategies to achieve revenue targets.
• Identify and pursue new market and business opportunities within the market data sector.

Client Acquisition:

• Identify and target potential clients in the financial services industry.
• Build and maintain relationships with key decision-makers and stakeholders.

Partnership Development:

• Establish and manage strategic partnerships with other financial institutions, technology providers, and data vendors.
• Negotiate and finalize partnership agreements

Market Research:

• Conduct thorough market research to understand industry trends, competitor activities, and customer needs.
• Use insights to inform business development plans and product innovation.

Reporting and Forecasting:

• Prepare regular reports on business development activities, sales performance, and market trends.
• Analyze data to measure the effectiveness of business development strategies and make adjustments as needed.

Skills and Qualifications:

• Experience: Proven experience in business development, preferably in the financial services or market data industry.
• Networking: Strong networking and relationship-building skills.
• Negotiation: Strong negotiation and deal-closing abilities.
• Communication: Excellent verbal and written communication skills.
• Analytical Skills: Ability to analyze data and trends to inform strategic decisions.

Key Responsibilities:

1. Business Development & Strategy

• Identify new business opportunities and develop strategies for the growth and distribution of structured investment products (e.g., structured notes, derivatives, alternative investments) through IFAs and other distribution channels.
• Build and execute a comprehensive business development plan to increase revenue and market share for structured products.
• Analyze market trends, client needs, and competitor products to ensure the firm’s offerings remain competitive and aligned with market demand.
• Stay up-to-date with regulatory changes, market developments, and emerging investment trends in the structured products space to inform product strategy.

2. Structured Product Development & Management

• Collaborate with the product development and investment teams to design, launch, and optimize structured products that cater to the needs of high-net-worth individuals (HNWIs) and institutional clients.
• Customize solutions for clients by tailoring structured products to match their risk appetite, investment goals, and market outlook.
• Regularly monitor the performance of structured products, gather feedback from clients and IFAs, and identify opportunities for product improvements or new product offerings.

3. IFA Relationship Management & Distribution

• Establish, nurture, and manage relationships with Independent Financial Advisors (IFAs), private bankers, and wealth managers to promote structured products and drive sales.
• Conduct regular training sessions, seminars, and one-on-one meetings with IFAs to enhance product knowledge, increase awareness, and ensure they are equipped to effectively promote the firm’s offerings.
• Serve as a primary point of contact for IFAs, providing ongoing support and guidance to help them meet their clients' investment needs.
• Expand the company’s distribution network by identifying and partnering with new IFAs, brokers, and financial advisors to enhance market penetration.

4. Sales & Revenue Generation

• Develop and implement sales strategies to achieve revenue and business growth targets for structured products within the IFA channel.
• Work closely with sales teams and relationship managers to drive structured product sales through effective client engagement and targeted marketing efforts.
• Track and report on sales performance, pipeline development, and market trends, ensuring that targets are met and exceeded.

5. Client Relationship Management & Solutioning

• Engage directly with high-net-worth clients to understand their financial objectives and tailor structured investment solutions that align with their needs.
• Provide personalized product recommendations, portfolio construction advice, and in-depth product knowledge to ensure clients receive exceptional service and value.
• Strengthen relationships with key clients and partners, acting as a trusted advisor in the wealth management and structured products space.

6. Market & Competitor Analysis

• Conduct thorough market research to understand the competitive landscape and identify emerging trends in structured products and the broader wealth management space.
• Use market intelligence to refine product positioning, pricing strategies, and distribution tactics, ensuring the firm’s products remain differentiated and competitive.
• Prepare and present detailed market reports and insights to senior leadership to inform strategic decision-making.

7. Regulatory Compliance & Risk Management

• Ensure that all structured products and related activities comply with applicable regulatory requirements and internal policies.
• Work closely with legal and compliance teams to monitor regulatory changes, ensuring the company remains in full compliance in all regions of operation.
• Ensure that risks associated with structured products are well understood, communicated, and managed effectively.

8. Reporting & Performance Tracking

• Track and report on product performance, client feedback, sales achievements, and key performance indicators (KPIs) to senior leadership.
• Provide regular updates on the business development efforts, highlighting key opportunities, challenges, and progress towards goals.

9. Qualifications:

Educational Background:

• Bachelor’s degree or higher in Business, Finance, Economics, or related field.
• Advanced certifications such as CFA (Chartered Financial Analyst), CFP (Certified Financial Planner), or other relevant qualifications are highly desirable.

Experience:

• Strong experience in managing and developing relationships with Independent Financial Advisors (IFAs) and other distribution channels.
• Proven track record of achieving sales and business development targets for structured products or similar investment offerings.
• Minimum of 2–5 years of experience in business development, sales, or product management within wealth management or financial services, with a focus on structured products.

Skills & Competencies:

• Strong understanding of structured products, including derivatives, structured notes, and alternative investments.
• Excellent business development, sales, and relationship management skills, with the ability to work closely with IFAs and clients.
• Analytical and strategic thinking abilities, with a focus on identifying market trends and client needs.
• Ability to explain complex financial products in a clear and understandable way to clients and advisors.
• Strong communication, negotiation, and presentation skills, with experience leading training and educational sessions.
• High level of integrity, professionalism, and ability to work independently and within a team.

Other Requirements:

• Self-motivated, target-driven, and results-oriented.
• Excellent networking and relationship-building skills.
• Strong understanding of financial markets, regulations, and investment products.
• Proficient in using CRM software, Microsoft Office Suite, and other relevant business tools.

About the job:

• Acquire New-to-Bank (NTB) High Net Worth individuals.
• Collaborate closely with internal and external stakeholders across the bank to tailor solutions that align with clients’ needs.
• Identify opportunities to promote banking products to both existing and new clients.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes, and regulatory requirements.

Skills and experience required:

• Excellent interpersonal and communication skills.
• Proficient in presenting effectively and communicating ideas and concepts.
• Possess a good working attitude, high motivation, and a result-oriented approach.

(EA: 94C3609/ R21103354)

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Role Title: Head of New Business Operations

Direct Reporting Manager: (Name & current job title) COO with matrix into Chief Underwriting Officer

Role Purpose: The Head of New Business Operations is responsible for operational leadership, service excellence, and admin support across the New Business and Underwriting value chain – everything from the time an application reaches Chubb to when the policy is delivered to the customer.

The role focuses on:

• Leading / defining the operational strategy to improve efficiency/effectiveness across new business and underwriting processes, drive service excellence to ensure we operate in a cost-effective and resilient manner, meeting SLAs/KPIs, and build team capability in each market

Key Responsibilities:

1.Operational Strategy (~30% focus)

• Develop and own the operational strategy for NB&UW – improving efficiency / effectiveness and bringing better customer experience and business outcomes via people / process / technology.
• Own the end-to-end process design / customer journey and be a key conduit for defining requirements and provoking change / digitization. Develop the target state flow / North Star model and provide the challenge (and ultimately requirements) around how we get there. Examples include driving eApplication, straight-through-processing, paperless communication to customers and salesforce.
• Help review change requests (as needed) to ensure clear cost benefit understanding is provided and join/lead governance forums as needed. Create / champion platform changes needed to deliver the desired outcome across the new business process.
• Identify and challenge variations around set-up and ways of working to aid improvement.

2.Service Excellence (~50% focus)

• Oversee new business / underwriting processes across face-to-face, telemarketing, and digital channels.
• Own the delivery of high-quality day-to-day service (aligned to customer & salesforce expectations) and the maturing of operational standards, insights, and quality assurance.
• Own the delivery of regular reporting against KPIs/SLAs in order to drive understanding, awareness, escalations, and actions. KPIs include:

1. eApplication rate
2. Straight-through-acceptance (STA) rate
3. Straight-through-process (STP) rate
4. Underwriter Productivity
5. Referral rate
6. Quality / error rate

• Drive service excellence within country operations teams who provide perform the new business and underwriting activities, admin support, and payment processing along the value chain.
• Support audit point resolution and remediation as required.
• Work closely with the Chief Underwriting Officer and the Underwriting team to identify, agree, and implement actions.

3.Build Capabilities (~20% focus)

• Share operational best practice across the region in terms of operating models, process automation, process re-engineering, digitization, and offshoring.
• Ensure the foundations of roles & responsibilities plus appropriate measures exist to prompt the desired outcomes / thinking / ways of working.
• Provide convenient and value add insights around service and quality metrics and follow up to resolve issues. Produce regular reporting to stakeholders of achievements versus targets. Diagnose underperformance and implement remediation plans.
• Provide ad-hoc business analysis and project management to support change.
• Plus, other duties, projects or functions assigned by the COO and relevant senior stakeholders.
• As a leader of people, ensure individual team members are coached / developed and that they are equipped with the right skills and resources. Establish an environment that promotes Chubb Values, and builds high levels of motivation, morale and integrity.

Experience:

Essential:

• Experience in leading consumer operations teams and process improvement within retail orientated Financial Services (ideally insurance) and can demonstrate the delivery of tangible business benefits / savings.
• Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done.
• Experience of working with and engaging others to help bring greater consistency of working.
• Excellent stakeholder management skills and experience of managing within a multi-country matrix environment. Flexible, influential style.
• Personal drive to achieve significant change in relatively short periods of time
• Professional demeanour - executive presence; ability to independently interact with leaders.
• Very Proficient in the use of MS Excel and PowerPoint.
• Process orientated, an organiser with strong planning ability and attention to detail.

Desirable:

• Minimum 10 years’ experience, inc. 5+ years leading operations and/or process improvement
• Knowledge / experience of the insurance lifecycle
• Strong presentation & story-telling skills
• Experience working with and expanding shared service centre operations (in country & offshore)
• Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking
• Strategic thinker, proactive and solutions oriented

A successful candidate must be able to demonstrate:

• Excellent communication skills – written and verbal to internal and external stakeholders.
• Ability to decompose complex issues, find solutions and summarise in plain English.
• Passionate about business process, continuous improvement and efficiency.
• Willing to roll her/his sleeves up to get things done.
• Influence, coach, manage stakeholders to get things done and effect change quickly.
• Customer centric attitude and focus.
• Resilience - ability to adapt to/cope with change.
• Ability to multi-task in a fast-paced environment.
• Leadership – driving team members to be accountable and responsible for actions.
• Pro-active interested involvement with department objectives and service levels.
• Excellent organisational skills.
• Effective teamwork within a diverse work environment.
• Ability to manage team workload, morale, staffing issues where appropriate.
• Strong work ethic.

Qualifications:

• Tertiary qualifications
• Lean / Six-Sigma certification a plus, but experience more important.
• Project Management certifications desirable.

High Pay Scheme for Business Development in the Investment and Insurance field!

If you're keen on getting a $6,000 - $9,000 range pay per month,

and you do not mind selling Investments and Insurance,

This could be the job for you!

Flexible Schedule, work at your own pace.

Leads will be provided.

Bonuses are paid every 3 months.

Free company overseas trips.

Training Provided

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Business Development & Supplier Partnership

• Combing the markets and generate leads through cold calling.
• Lead global contracts negotiation in relations to contract and commercial matters such as contracting of rates, special offers, allocation, release periods, overrides, terms & conditions for attraction tickets.
• Responsible in re-contracting of existing agreements.
• Review and analyzes new products/services at all the agents/guest touch points and determines feasibility of potential business partnership opportunities and relationships.
• Manage the development and launch of new product offerings.
• Manage content uploading not limited to product details, terms & conditions and order fulfillment process.
• Develop and deliver internal presentations and communications to keep internal teams up to date on all Product Development matters.
• Analyzing the product of different competitors to ensure our best conditions in the market.
• Analyzing weekly product/sales reports to identify market trends and growth opportunities.
• Analyzing opportunities for opening of new destinations and product development.
• Generate additional revenue through Incentive Contracts with Suppliers.
• Prepare and deliver presentations/proposals to prospective suppliers with a successful closing rate.
• Work closely with internal stakeholders and subject matters experts to deliver a seamless solution for the suppliers.
• Responsible for achievement of given targets.
• Any contract/sales-related admin tasks assigned.

REQUIREMENTS

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position. Senior position will be considered based on experience.
• Strong desire for tourism sales with focus on career and industry growth
• Must possess the ability to work in a fast-paced work environment.
• Must be well organized with the ability to prioritize and handle multiple assignments and be willing to get involved in projects with varying degrees of difficulty.
• Ability demonstrate exceptional skills in sales, customer relations, communications, and problem solving.
• Ability to work independently, exercising good judgment, and initiative.
• Candidate with tourism experience will have an added advantage.
• Excellent verbal and written communication skills in English and Chinese.
• Required Skill(s): Account Management, Sales Negotiation, Client Engagement Skills, Analytical Thinking.
• Task-Oriented, Independent and Sales-Driven.

Position: Contract (1 year, Extendable)

Experience: 6+ years

Work Location: One@Changi

Job Responsibilities:

• Conducts requirements analysis and collaborate with business units to elicit and review business requirements
• Work with cross functional teams to analyse and define the integration requirements between different systems, highlighting any dependencies and impacts
• Responsible to analyse and define detailed functional and non-functional requirements based on the business requirements
• Monitor and manage risks/issues related to the requirements and scope creep
• Work with offshore test team to translate requirements to test scenarios and test cases. Validates test result to ensure the fixes are tested correctly before rolling out to production.
• Clarify test findings escalated by test team and classify the findings accordingly (either as a defect or change request)
• Liaise with the relevant teams including vendors to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issue.
• Manage the outstanding defects/change requests, prioritize with business units and plan for the fix or implementation.
• Provide L3 production incident analysis, resolving, handle user queries and change requests.
• Maintain up to date knowledge based or documents related to application features and processes (subject matter expertise)

Job Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field
• 7+ Years of experience with specialization on Payments implementations, with exposure to methodologies and frameworks for business analysis
• Experience in Payment & Settlement systems with strong domain knowledge of Asia Pacific payment systems (e.g. RTGS, NEFT, ACH, CITAD, G3 Fast, Payroll etc.)
• Excellent Knowledge of ISO20022 payment standard and SWIFT messages
• Experience with TCS Bancs Payments product preferred
• Familiar with project management fundamentals and change management processes
• Excellent analytical, troubleshooting and problem solving skills
• Strong verbal and written communication skills
• Excellent interpersonal and negotiation skills
• Strong planning, organizational and time management skills
• Self-motivated and possess drive, and ability to work independently and a good team player
• Experience in software development lifecycle (SDLC) and exposure to Agile methodology
• Knowledge in Java/J2EE platform, Oracle DB, SQL, Unix/Linux, IBM WAS (would be a plus)

Our client, a well-established Japanese chemical manufacturer, is seeking an experienced Group HR Manager to lead and ensure the smooth operation of the HR & Admin team.

Salary: Basic up to $8k, with AWS & Bonus
Work Days: 5-day work week, office hours
Location: Jurong East

Scopes:

• Budget and Policy Accountability: Responsible for budget recommendations and shaping HR policies to align with organizational goals.
• HR Program Management: Oversees various HR programs such as recruitment, training, compensation, benefits, and employee wellness to meet current and future workforce needs.
• Strategic HR Collaboration: Works with managers to develop localized HR strategies that align with the overall organizational strategy.
• Team Leadership and Compliance: Leads and develops HR teams to ensure effective strategy implementation, budget adherence, and compliance with laws and regulations.
• Recruitment, Payroll and Workforce Planning: Manages recruitment and payroll processes and oversees HR planning, control, and reporting to ensure correct payments and strategic workforce alignment.

Requirements:

• Min. 5 years experience, preferably in Manufacturing industry
• With experience dealing with Union is highly preferred
• Degree in HR/ Business field

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

Teo Hui Yee | R22105757

■OVERVIEW

We’re looking for a Business Development and Marketing Specialist in Singapore to drive brand growth by connecting local businesses with design services for the Japanese market. This role involves strategic outreach, event participation, and collaboration with our Japan team to build strong client relationships and achieve 12 new projects annually.

■RESPONSIBILITIES

Drive Brand Growth: Expand the design company’s brand presence among Singaporean businesses looking to enter Japan, with a focus on strategic marketing and relationship-building.
Annual Goal: Achieve 12 new projects by positioning the company as the go-to partner for design services in the Singapore-to-Japan business landscape.
Daily Tasks and Workflow (Flowchart Style)

＜Earlier stage>
1. Market Research & Brand Positioning
Research Local Market Trends → Identify Emerging Needs and Gaps for businesses expanding to Japan.
Develop Targeted Outreach Campaigns: Use insights to craft campaigns highlighting how design services can meet clients' strategic goals.
2. Lead Generation & Brand Outreach
Execute Targeted Outreach: Identify and connect with key decision-makers through LinkedIn, email campaigns, and phone calls.
Promotional Meetings: Showcase how the company’s design solutions enhance brand perception and customer engagement for companies aiming for the Japanese market.
3. Event Marketing
Participate in Exhibitions and Networking Events: Act as a brand ambassador, building awareness of the company’s design expertise and creating lasting connections.
Post-Event Campaigns: Follow up with attendees to solidify the company’s presence and encourage lead conversions.

＜Middle and later stage>
4. Customer Relationship & Engagement
Develop Personalized Client Journeys: Engage clients through tailored marketing materials, case studies, and success stories.
Gather Customer Insights: Collect and analyze feedback to refine marketing messages and enhance service appeal.
5. Collaboration with Japan HQ for Campaign Execution
Create Cohesive Marketing Materials: Work with the Japan team to develop client proposals, case studies, and branded presentations.
Coordinate for Seamless Campaigns: Ensure that marketing efforts are aligned across regions to maximize brand consistency.
6. Retention Marketing & Client Follow-Up
Nurture Ongoing Relationships: Engage past clients with email updates, new service promotions, and case studies on successful projects.
Build Loyalty Programs: Develop and execute campaigns to maintain interest and foster repeat collaborations.

■REQUIREMENTS

-Experience: 2+ years in business development, or marketing, ideally within creative, design, or related industries.
-Market Knowledge: Familiarity with Japanese business culture or experience working with Japanese clients is a plus.
-Event Participation: Experience in networking, attending trade shows, or industry events to generate leads and promote brand presence.
-Collaboration Skills: Proactive in coordinating with cross-functional teams, especially with remote teams such as the Japan headquarters.
-Goal-Oriented: Self-motivated with a track record of achieving revenue targets or business development KPIs.
-Tech Skills: Proficiency in Design tools and social media marketing tools

■PREFERRED SKILLS

-Communication Skills: Strong verbal and written skills to engage and build rapport with clients and present design services effectively.
-Client-Focused Mindset: Ability to understand client needs, propose tailored solutions, and provide excellent post-project support.
-Language Proficiency: Fluency in English is required; Japanese language skills are a bonus but not mandatory.

■SALARY/ GURANTEE

SGD 4,000 ～4,500 （MONTH） Open & Negotiable

■WORKING HOURS

10:00 am ～ 6:00 pm

■WORKPLACE

Go to Office, Work From Home

• Flexible working schedule
• Opportunity to convert to permanent roles
• Attractive incentives and bonuses

We are a business consultant for clients who specialize in recruitment and business support services.

Compensation and Benefits

• Incentives and performance bonuses
• Flexible working schedule, minimum 2 days per week, 5 hours per day
• Opportunity to convert to Permanent Roles
• No experience required, training and mentorship provided

Job Scope

• Developing a pipeline of potential corporate clients, leads will be given
• No sales presentation required. All appointments scheduled will be accompanied and handled by our Business Consultant
• Relationship management for cross selling opportunities
• Strategic analysis for new potential markets and opportunities

Who we are looking for

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field
• Suitable for candidate looking for second source of income
• Suitable for candidates keen to explore B2B business development
• Suitable for candidates with previous corporate network and experience especially in the HR field

Our office is located at CT hub2, near to Bendemeer MRT, interview will be done strictly face to face.

This position will be responsible to support CIOO IT Finance Management functions. You will be required to work closely with CIOO Institution Services and Cluster Finance teams and Group Finance teams, as well as various departments across Synapxe and cluster office.

Supports the GCIO and Institution IT Director office to ensure the smooth operations of the IT Finance Operations, adhering to the finance governance and compliance and ensuring accuracy and completeness of IT Financial records for audits and management reporting.
You’ll also be tasked to support the department in process improvement and cost containment initiatives, such as streamlining the IT billing process and tracking & monitoring of actual IT spending for management reporting.

Business Finance Operations:

· Provide analysis and projections in IT related cost, including IT budget and utilization to cluster and institutions. Analysis includes conducting due diligence for data reconciliation, as well as rationalisation and presentation of findings.

· Support and assist cluster CIO Offices in project costing and budgets relating to cross cluster projects and maintenance cost (including transfer pricing matters).

· Design and build custom reports to cater for ad-hoc, as well as monthly and quarterly reporting to NHG senior management and board.

· Support month-end and year-end activities – including collation, review and dissemination of various IT reports.

IT Governance and Budgeting

· Plan, drive, facilitate and execute annual budgeting exercise for Cluster IT budget. This involves working with CIOO Programme Managers, IT Directors, Institution and Group Finance teams, Synapxe project managers and functional analysts, including high-level understanding of applications.

· Monitoring and managing Cluster IT portfolio budget, commitment, planned cash-flow expenditure, financial analysis, and IT Finance reporting requirements.

· Work collaboratively with various teams and act as a liaison between CIOO, NHG Finance teams, and Synapxe, supporting cluster CIOO activities.

· Advice, support and work with various teams to ensure compliance with IT governance, such as authorisation process.

· Maintain strong and effective Risk management and Audit compliance.

Requirements / Qualifications

· Degree in Accountancy, Finance or equivalent is preferred.

· Minimum 3-5 years working experience in Account/Finance roles. Relevant working experience in IT or Healthcare industry is a plus.

· Strong analytical, problem solving, interpersonal, and communication skills.

· Meticulous, well organised, resourceful, highly motivated and adaptable to rapid changes.

· Ability to work in a fast-paced environment with various stakeholders under tight timelines.

· Strong proficiency in Microsoft Office suite, including Word, Powerpoint and Excel for financial analysis, reporting and presentation materials.

· Experience in SAP FICO, MM module and ITBM (including generating and analysing finance data) is a plus.

EXPERIENCE IN DIRECT SALES - CLOSE ON THE SPOT

• EXPERIENCE IN COLD CALLING and BD

Responsibilities:

• Calling leads daily to secure appointments for the week
• Closing prospects on the spot
• Responding to prospect’s queries professionally and promptly
• Good interpersonal and communication skills
• Liaise and build strong rapport with new clients

Requirements:

• Minimum 3 years of Direct Sales experience preferred
• Good command of English and Mandarin as need as need to respond to Mandarin speaking customers' queries and requests
• Must be comfortable to work in a target driven environment
• Good Interpersonal and Negotiation skills
• Highly Motivated and outgoing
• Pleasant personality & Professional

Interested candidates, please send your detailed resume with information on (Notice Period, Current and Expected Salary) by clicking the APPLY button provided below.

All applications will be treated with strict confidentiality and only short listed candidate will be notified.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

About the Role:

Epsilon empowers brands to activate first-party data for personalized customer experiences across the entire open web. Our platform drives full-funnel growth – from targeted programmatic advertising to onsite personalization, conversion rate optimization, and retail media – fostering lasting relationships that unlock a brand’s full potential.

Epsilon is seeking a dynamic and results-oriented sales leader, a true "door opener" and "deal closer", who possesses the experience, creativity, passion, and strategic vision to drive our ambitious growth plans. You will have a proven track record of initiating and cultivating strategic partnerships, successfully negotiating and closing complex deals, and effectively managing cross-functional teams to deliver exceptional revenue growth. We seek someone who balances problem-solving and creative solutions with a tenacious and inquisitive sales approach.

As Director, Business Development (AdTech) - SEA, you will be responsible for driving client growth in the region and implementing the sales strategy for acquiring new logos for Epsilon’s AdTech business. You will have an enviable array of cutting edge digital solutions with which to win clients, powered by the leading digital Identifier Epsilon COREID. This is an opportunity to have real influence and recognition within an innovative, dynamic, and ambitious company. Ideal candidates will currently be working within the digital advertising ecosystem and be interested in how data is used to drive real-time relationships with users/audiences. Curiosity about how incremental growth is changing the face of the digital market and openness to challenging the current status around attribution models are essential.

We’re looking for someone who lives and breathes our values: Passion, Accountability, Inclusion.

What You’ll Do

• Drive Sales Pipeline & Execution: Lead the full sales cycle for Epsilon's Digital Media Solutions, Yieldify, and Retail Media solutions, from prospecting to deal closure.
• Client Relationship Management: Establish and nurture deep relationships with key stakeholders, positioning yourself as a trusted advisor to align Epsilon’s solutions with the client's business objectives.
• Achieve Revenue Targets: Deliver quarterly and annual revenue targets by closing new contracts and ensuring efficient delivery in collaboration with Client Services, Product, and Delivery teams.
• Market Penetration & Growth: Secure high-value clients and drive significant revenue growth by penetrating new markets in SEA and establishing strategic partnerships.
• Consultative Sales & Negotiation: Apply business acumen to understand client needs, market trends, and offer consultative solutions. Negotiate and close contracts with key decision-makers.
• Stakeholder Engagement: Leverage relationships with senior stakeholders (CMOs/CIOs) to drive account penetration and provide tailored solutions.
• Internal Collaboration & Coordination: Coordinate internal resources to prepare and deliver solutions that align with client objectives. Act as the voice of the client across the organization to champion Epsilon’s products and solutions.
• Product & Market Expertise: Maintain an in-depth understanding of Epsilon’s products and services, effectively communicating their value to stakeholders. Use your knowledge of digital media, technology platforms, and data solutions to drive new client acquisition and retention.

What You’ll Bring

• Education: Bachelor’s degree in Marketing, Business, or a related field
• Leadership & Revenue Achievement: Over 15 years of leadership experience with a track record of achieving sales targets and driving significant revenue growth, particularly in AdTech and MarTech
• Proven Deal-Closing Abilities: Demonstrated success in closing large media sales, AdTech or MarTech deals through strategic planning, focus, and drive
• Market Expertise: Deep understanding of the Media/Advertising sales landscape in Southeast Asia, with significant experience in AdTech and Retail Media in the region
• Client Management & Consultative Sales: Expertise in managing client relationships, particularly in ad solutions, direct marketing, and agency environments. Proficiency in consultative sales and solution selling approaches
• Strategic Planning & Analytics: Strong strategic planning skills with a solid quantitative background. Ability to leverage analytics to inform sales strategies
• Negotiation & Communication Skills: Exceptional negotiation abilities and communication skills, with experience engaging senior stakeholders and managing complex sales processes
• Digital Marketing Proficiency: Extensive knowledge of Digital Marketing, marketing technology, and data solutions. Proven ability to use this expertise to drive business development and client acquisition
• Industry Network & Collaboration: Strong network within the industry, with a history of collaborating with executives from advertising agencies and various verticals. Demonstrated ability to work cross-functionally to drive strategy and secure new client logos
• Organizational Skills: Highly organized, able to manage multiple priorities under pressure
• Analytical Skills: Strong analytical skills to inform sales strategies

We are looking for a skilled Business Analyst with a strong background in FinTech domain (Payments Gateways, Trading, Digital Assets, Fiat, etc.) to join our team. You will be responsible for managing the day-to-day operations of various online applications and ensuring smooth project execution.

• Competitive remuneration package (up to $6,500 + AWS + VB).
• Hybrid working arrangement.
• Work on innovative projects in the FinTech space.

Key Responsibilities:

• Oversee end-to-end project management, ensuring timely delivery and quality standards.
• Participate in key project activities such as Market Research, Requirement Gathering, User Acceptance Testing, Training, and Implementation.
• Coordinate resources and collaborate with third parties for flawless project execution.
• Manage client relationships and ensure stakeholder alignment throughout the project lifecycle.
• Create and maintain comprehensive project documentation and ensure all team members are aligned on project tasks.
• Identify potential project risks and recommend mitigating measures to manage them effectively.
• Identify which issue to escalate to the appropriate resolver group.
• Ensure Service Level Agreements (SLAs) are met for both projects and incidents.

Requirements:

• Singaporean only.
• Bachelor’s degree in Computer Science or a related field.
• Minimum 2 years of experience as a Business Analyst in the FinTech/Payments industry.
• Prior hands-on experience or Knowledge with software development and web technologies.
• Strong communication and interpersonal skills.
• Prior experience in FinTech projects (Trading/Blockchain/Capital Markets/Financial Payment/Fiat) will be an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Job Overview:

We are seeking a motivated and detail-oriented Business Development and Customer Service Manager to join our team. This role is critical in managing and enhancing client relationships, driving growth in corporate and group bookings, and ensuring excellent service standards. The ideal candidate will be responsible for managing client bookings, optimizing restaurant orders, and developing business strategies to boost customer engagement and loyalty. Additionally, they will handle phone and online inquiries, ensuring all reservations are processed efficiently.

Key Responsibilities:

1. Client Relationship Management:

• Manage and retain relationships with existing clients, ensuring high levels of customer satisfaction and loyalty.
• Serve as the main point of contact for clients, addressing queries and resolving issues promptly.
• Regularly update clients on new offerings, menu changes, and special events to encourage repeat business.

2. Corporate and Group Bookings:

• Drive growth in corporate and group bookings by developing strategies to attract new business opportunities.
• Collaborate with marketing to create and promote packages tailored for corporate clients and events.
• Coordinate closely with the operations and kitchen teams to ensure seamless service for all large bookings.

3. Order and Booking Management:

• Manage phone calls and online inquiries for reservations, responding promptly to secure bookings and answer client questions.
• Oversee client bookings and orders to the restaurant, ensuring accuracy and timely service.
• Monitor and manage the reservation system, keeping track of upcoming bookings and optimizing seating arrangements.
• Communicate any special requests or requirements from clients to the relevant departments to ensure excellent service delivery.

4. Business Development:

• Identify potential clients and develop strategies to convert them into loyal customers.
• Analyze market trends and competitor activities to inform new service offerings and business development initiatives.
• Set and achieve sales and growth targets, tracking progress and reporting regularly to management.

5. Customer Service Excellence:

• Provide exceptional customer service, handling inquiries, complaints, and feedback professionally.
• Train and mentor team members on customer service best practices and ensure adherence to standards.
• Regularly assess service standards and implement improvements as needed.

Requirements:

· Proven experience in business development, customer service, or hospitality management.

· Strong communication and interpersonal skills, with a focus on relationship-building.

· Ability to work independently and collaboratively with cross-functional teams.

· Proficiency in CRM software and reservation management systems.

· Problem-solving skills, with a proactive approach to handling client issues and needs.
• Business proficiency in English and Mandarin Chinese is required