Job Description:

We are seeking a Project Administrator to ensure the smooth operation of our project office and support the Project Manager in implementing PMO (Project Management Office) procedures. The ideal candidate will play a vital role in monitoring project performance, handling administrative tasks, and maintaining documentation. This position demands a high degree of discretion, confidentiality, and diplomacy.

Key Responsibilities:

Payment and Financial Support:

• Manage financial tracking and payment processing.

• Prepare monthly financial and progress tracking reports.

Delivery Operations:

• Validate operational data and compile monthly SLA and service performance reports.

• Escalate vulnerability alerts to the Operations & Security (O&S) team.

• Support the major incident management process as needed.

General Administrative Support:

• Schedule meetings and distribute accurate meeting minutes promptly.

• Coordinate security clearances and renewals.

• Maintain project documentation and support audit activities.

• Prepare regular operational and management reports.

• Assist with general administrative duties.

Ad-Hoc Project Support:

• Provide comprehensive support for events such as workshops, team-building activities, and customer satisfaction surveys.

Qualifications and Skills:

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Outlook, Skype, and Teams is a plus.

• Strong written and verbal communication in English.

• Knowledge of financial tracking and SLA reporting tools is advantageous.

Soft Skills:

• Strong customer service orientation and attention to detail.

• Ability to prioritize tasks, meet deadlines, and manage competing demands.

• Confidence in engaging with senior stakeholders.

• Discretion and confidentiality in handling sensitive information.

• Collaborative mindset with the ability to work both independently and within a team.

• Commitment to continuous improvement and openness to feedback.

1. Job Description :

- Coordinate and liaise with clients, consultants, trade contractors or

authority's officers on site survey, site arrangement & work progress.

- Possess a good understanding on client's as-built drawings and

specifications for site survey.

- Handle complaints related to the projects.

- Ensure proper communication and liaising with clients on project schedule.

- Assist in preparation of claims submission as well as certification of claims to clients.

- Working Hours: Mon - Sat (9am-6pm)

2. Job Requirements

- Possess valid Class 2B / class 3 Driving License in Singapore

- Riding / Driving experience and understand the traffic rules and regulations in Singapore

- Must be able to ride motocycle / drive commercial vehicle

- Possess own transport vehicle will be an advantages

- Transport allowance for own transport

- Able to read and understand As-built drawings is a must Good knowledge in MS Powerpoint /AutoCad

Job Description:

• 5.5 Work Days
• Salary will commensurate with experience and qualifications
• 6 months probation
• Confirmation bonus + Salary Increment after probation if confirmed by Company

Responsibilities:

• Responsible for reporting to the project manager.
• Ensure project plan is moving forward to meet anticipated deadlines.
• Responsible for RFI and submittal process.
• Processes monthly progress claim for submission.
• Attending on-site meetings whenever required.
• Overseeing project progress and provide regular updates to management.

Qualifications:

• Preferably Bachelor’s Degree in Mechanical or Electrical Engineering or Equivalent experience
• Polytehcnic Diploma
• Min 1 Year of experience as project engineer
• Able to read and write in proficient english

• Need experience in Architectural metal works, metal cladding, Ceiling panels, Glass Wall, Glass Railing, Sky lights, Stainless Steel & Aluminium works.
• Overall management for the project with respect to contractual, budget, resources, design, procurement, construction, quality and safety.
• Lead the project team for the implementation and execution of works as according to planned schedule.
• Coordination and monitoring of progress amongst various subcontracting works.
• Liaise closely with clients, architects, consultants, subcontractors through regular meetings to resolve administrative, design and contractual issues and updating of project progress report.
• Conduct regular site safety meeting and to implement safe site working condition and environmental control measures.
• Tender in Building projects.
• Method Statement.
• Technical Submission.
• Evaluation.
• Experience in Commercial, Building projects.
• Posses good leadership and organizing abilities.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

• Allocate work to contractors and subcontractors to facilitate the smooth workflow process.
• Assess the degree of hazards and risks to ensure workplace safety is maintained.
• Communicate with the management, contractors and sub-contractors on the adjustments to cost estimates.
• Conduct the negotiations during the course of the project in order to ensure issues are resolved.
• Control project scope to meet project objectives in order to enhance project deliverables and key work activities.
• Develop cost reduction strategies to enhance the overall value of the project.
• Monitor project costs to ensure the objectives of the project are achieved in accordance to building contract law.
• Oversee and ensure compliance with standards.
• Prepare tender and contract documents in accordance to the building and construction regulations.
• Prepare the cost analysis for the project in order to ensure the overall value is enhanced.
• Provide advice on contractual claims so that the project scope is managed.

Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Requirements and skills

• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office

We are seeking for a resourceful, experienced and committed individual to manage the following

Responsibilities:

• Coordinate project management activities, resources, equipment and information.

• Break projects into doable actions and set timeframes and targets.

• Assign tasks to internal teams and assist with schedule management.

• Make sure that clients’ needs are met as projects evolve.

• Coordinate efforts with cross-functional teams, including software, electrical, and mechanical engineers.

• Manage the site implementation process and coordinate all phases of the project work to ensure the smooth implementation of the site.

• Assist with project procurement management.

• Monitor project progress and handle any issues that arise.

• Conduct risk assessments for projects, proposing mitigations and actions to keep projects on track.

• Support the project manager in the creation of project proposals, templates, schedules, and briefs.

• Organize and maintain project documentation, ensuring that all project members have access to necessary information.

• Prepare and provide documentation to internal teams and key stakeholders.

• To plan and execute project schedules to ensure timely completion of project.

• To carry out on-site testing and commissioning of systems, prepare operation manuals, etc.

• To provide technical support and user training to end-users.

• To carry out maintenance and support services to existing customers.

• Ad hoc duties as assigned.

Requirements:

• Bachelor's degree in Business Administration, Engineering, Mechanical or related field.

• Experience in project management, from conception to delivery.

• Solid organizational skills, including multitasking and time-management.

• Experience in the field of robotics or other high-tech industry preferred.

• Ability to work with diverse teams and mediate conflicts.Strong familiarity with project management software tools, methodologies, and best practices.

• The Project Coordinator will report to the Project Manager and will be instrumental in the success of the Robotics team's projects. This role requires a team player with robust project management skills, a passion for technology, and an innovative mindset.

• Good analytical and problem-solving skills on technical level.

• Some basic software programming knowledge would be an advantage.

• Excellent verbal and written communication skills.

EA License No. 23S1737

EA Personnel Reg No. R2196831 (Shirlin Yeo)

Job Description

• žEnsures the timely preparation of project progress and other reports.
• Participate in improvements to workflow and process flows.
• Assist with upkeep, maintenance, and review of project budgets.
• Handle incoming and outgoing email/call enquiries
• Report the work progress to project manager
• Assist person in charge to accomplish the project related matter.
• Any other related duties as assigned.

Requirements

• žDiploma or above in any field
• More than two years of working or relevant experience, preferably in F&B industry.
• Able to work in a fast-paced environment and under pressure
• Ability to multi-task and meet tight deadlines with high level of accuracy
• Good time management and meticulous
• Team player with good communication skills
• Meticulous, organized and good attention to details
• Proficient in Microsoft Office (Words, Excel and PowerPoint)
• žClass 3 driving license and knowledge in construction & CAD software are advantageous

Job Description

• žEnsures the timely preparation of project progress and other reports.
• Participate in improvements to workflow and process flows.
• Assist with upkeep, maintenance, and review of project budgets.
• Handle incoming and outgoing email/call enquiries
• Report the work progress to project manager
• Assist person in charge to accomplish the project related matter.
• Any other related duties as assigned.

Requirements

• žDiploma or above in any field
• žMore than two years of working or relevant experience, preferably in F&B industry.
• žAble to work in a fast-paced environment and under pressure
• žAbility to multi-task and meet tight deadlines with high level of accuracy
• žGood time management and meticulous
• žTeam player with good communication skills
• žMeticulous, organized and good attention to details
• žProficient in Microsoft Office (Words, Excel and PowerPoint)
• Class 3 driving license and knowledge in construction & CAD software are advantageous

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent project management skills and IT/cybersecurity knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Provide high-quality support to all open projects of the Technical Team.
• Ensure that clients receive the best support they need.
• Resolve escalated customer complaints without supervisor intervention.
• Organise and control project elements and provide reports to the Technical Director on project status.
• Develop project objectives by reviewing project proposals and plans, conferring with management.
• Determine project responsibilities by identifying project phases and elements; assigning personnel; reviewing contractor bids.
• Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
• Confirm product performance by designing and conducting tests.
• Determine project schedule by studying the project plan and specifications; calculating time requirements; sequencing project elements.
• Maintain project schedule by monitoring project progress; coordinating activities; resolving problems.
• Control project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Control project costs by approving expenditures; administering contractor contracts.
• Prepare project status reports by collecting, analysing, and summarizing information and trends; recommending actions.
• Contribute to team effort by accomplishing related results as needed.
• Responsible for professional services targets.
• Work closely with the commercial team to ensure swift project closure.
• Manage internal project team members and external vendor/partners.
• Report any project issue in a timely manner to the relevant personnel to reduce time wastage.
• Ensure the project tasks are monitored, tracked, and completed on time; negotiate with the customer in case of delays or gaps.
• Create and maintain comprehensive project documentation

Job Requirements:

• Highly motivated and willing to learn new technologies, able to work under pressure
• Resourceful, creative, independent, and able to work well in a team
• Action and customer-oriented
• Excellent time management skills
• Take initiative and adheres to deadlines
• Take ownership of projects and communicate effectively with information holders
• Excellent interpersonal, presentation, writing, and communication skills
• Strong soft skills
• Able to communicate IT technology and process effectively
• Experience in managing small to mid-sized IT solution projects
• Degree in IT/Cybersecurity certification or equivalent

o Certifications (Preferred): CAPM / PMP / Scrum

o CCNA / Microsoft ccse / ITIL v3

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary commensurate with qualifications and experiences
• 13th month AWS / Variable bonus

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Your Roles

• Manages all aspects of the construction execution; from site preparations to build-out
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Prepare construction progress reports based on contractual terms on time, cost and quality
• Document action items and follow-ups from project meetings
• Facilitate regular inspections to ensure compliance with relevant regulatory and legislative requirements, processes and procedures
• Drive safety and sustainability

The Requirements

• Possess a Degree in Civil Engineering or equivalent
• Minimum 3 years' of relevant project site experience
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and construction teams
• Must be technically inclined and possesses excellent problem-solving
• Be prepared to work on-site on a rotating shift schedule

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

Responsibilities:

• Assist Project Manager in monitoring and managing the day-to-day operations of project
• Liaise with consultants and /or sub-contractors on the project matters
• Attend meetings with owner/client/contractors/sub-cons on the project related matters
• Check drawings and raise technical queries to resolve the discrepancies in between drawings and as well as those arisen during the project execution
• Carry out in-progress inspection and joint inspection and to ensure that the works were executed to the required quality standard
• Update the project quality plan as and when appropriate
• Assist Project Manager on the tasks assigned

Requirements:

• Candidate must possess at least Bachelor's Degree/professional Degree in Engineering (Civil) or equivalent
• At least 3 year(s) of working experience in the related field is required for this position
• Preferably Seior Executive Specialized in Engineering- Civil/Construction/Structural or equivalent.

Responsibilities:

• Assist Project Manager in monitoring and managing the day-to-day operations of project
• Liaise with consultants and /or sub-contractors on the project matters
• Attend meetings with owner/client/contractors/sub-cons on the project related matters
• Check drawings and raise technical queries to resolve the discrepancies in between drawings and as well as those arisen during the project execution
• Carry out in-progress inspection and joint inspection and to ensure that the works were executed to the required quality standard
• Update the project quality plan as and when appropriate
• Assist Project Manager on the tasks assigned

Requirements:

• Candidate must possess at least Bachelor's Degree/professional Degree in Engineering (Civil) or equivalent
• At least 3 year(s) of working experience in the related field is required for this position
• Preferably Seior Executive Specialized in Engineering- Civil/Construction/Structural or equivalent.

• Report to the Project Manager.
• Need experience in Architectural metal works, metal cladding, Ceiling panels, Glass Wall, Glass Railing, Sky lights, Stainless Steel & Aluminium works.
• To assist Project Manager on the day-to-day management of the site.
• Lead site teams.
• Need to draw using autocad if any design urgent works.
• Site supervision, establishment of daily reporting, planning and scheduling of daily activities, coordinate subcontractors, etc.
• Establish good relationship with all relevant party.
• Ensure site safety & compliance to authorities’ requirements.
• Ensure Site required documents are in good order.
• Control the contractors work and quality of work for site in field.
• Measure and Estimate of contractor work and report to Project Manager.
• Manage day-to-day on a construction site and the main source of technical advice and quality control for everyone working on it.
• Checking drawings and quantities and ensuring the accuracy of calculations.
• Will be responsible for overall project management and delivery of the project including planning, scheduling and execution.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

• Need experience in Architectural metal works, metal cladding, Ceiling panels, Glass Wall, Glass Railing, Sky lights, Stainless Steel & Aluminium works.
• Overall management for the project with respect to contractual, budget, resources, design, procurement, construction, quality and safety.
• Lead the project team for the implementation and execution of works as according to planned schedule.
• Coordination and monitoring of progress amongst various subcontracting works.
• Liaise closely with clients, architects, consultants, subcontractors through regular meetings to resolve administrative, design and contractual issues and updating of project progress report.
• Conduct regular site safety meeting and to implement safe site working condition and environmental control measures.
• Tender in Building projects.
• Method Statement.
• Technical Submission.
• Evaluation.
• Experience in Commercial, Building projects.
• Posses good leadership and organizing abilities.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

Responsibilities:

• Provide administrative and back-office support to the project team.
• Prepare meeting minutes, reports, and related documentation.
• Source materials and manage procurement activities.
• Create and manage purchase orders and quotations.
• Coordinate and track project progress.
• Respond to client inquiries and complaints, attend site meetings, and assist with project handovers as needed.
• Manage incoming and outgoing project documents, correspondence, and emails.

Requirements:

• Experience in project planning
• At least 1 year of experience
• Experience in office fit-out project at advantage

Kindly email your resume in a comprehensive Word format to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Jacqueline Goh

EA License Number: 22C1430

Registration Number: R1326664

Job Responsibilities:

• Prospect new customer relationships and manage existing portfolio
• Usual duties of a RM include account opening, credit proposal/reviews, KYC and review, security documentation, system handling, post lending management cross-selling, document management, etc
• Provide customers with the full range of financial products and services tailored to their needs
• Design and structure financial solutions for the customers and provide specialist opinion for corporate banking commodity customers from a product manager perspective
• Other jobs as assigned by the lilne manager

Job Requirements:

• Degree in Business, Finance Studies and/or related fields
• Prior experience in a similar context will be an added advantage
• Sound communication and cooperation skills
• Able to communicate both verbally and written in Chinese and English so as to communicate with our Chinese-speaking customers and HQ.

1. AUTHORITY

• In charge of the operational procurement process for ship’s requirements.

2. GENERAL RESPONSIBILITY / TASK DESCRIPTION



▪ Negotiate / communicate with suppliers specifying quality, quantity, and delivery schedules

▪ Schedule, arrange, and follow-up on logistics to ensure cost effective and timely delivery of

items on board

▪ Monitor schedules of the assigned group of vessels to optimize deliveries on board

▪ Proactively participate in department meetings and other activities



3. EXECUTION

▪ Processing ship’s requisitions via the defined in Company Procurement procedures

▪ Evaluate bids and make recommendations based on commercial and technical factors

▪ Create and send purchase orders after approval

▪ Prepare items for shipment, arrange for transportation of product and coordinate shipments of

supplies to ships

▪ Update good receipt for each order

▪ Processing of invoices belonging to the orders she/he has created and/or are related to her/his

group of vessels

▪ Liaise between suppliers, relevant internal departments and vessels

▪ Other procurement tasks as delegated by the Procurement Manager

▪ Interacts with ships to identify and meet requirements / problem resolution and to accommodate

short lead-time orders

▪ Request and process vessel feedback on quality and timing of deliveries of goods and services

▪ Provide information to the Procurement Manager on various monthly / weekly reports as

relevant

▪ Coordinate with appointed freight forwarder and monitor stock list at regular intervals

▪ Ensure that Procurement policies and standard procedures are adhered to at all times

4. REPORTING LINE (FUNCTION REPORTS TO)

• The Procurement Executive reports to the Procurement Manager.  

5. Requirements:

• Degree, Diploma or equivalent education with at least 2 years experience in Maritime industry
• Mature, meticulous, proactive, resourceful & hands-on
• Strong communication & negotiation skill - Good spoken English required
• Ability to prioritize workload & meet deadlines
• Good IT skill - Procurment operating system skill
• Good team player and able to work well under pressure in a fas-paced environment

Please state your current/last drawn & expected salary in CV

We regret that only shortlisted candidates will be notified

Responsibilities

● Manage the daily operations of the site, including office space, environment, and administrative affairs such as shuttle buses, cafeteria services, cleaning, etc., while taking responsibility for on-site service outcomes.

● Oversee matters related to office leasing, renovation, relocation, and cleaning to meet the needs of business units, and support external client visits to promote business opportunities.

● Manage suppliers on a daily basis, conducting regular evaluations and assessments to improve the quality of on-site operations.

● Coordinate routine welfare activities, such as sports clubs, to enhance employee satisfaction with the working environment.

● Handle budget planning and adjustments for daily administrative expenses, analyze costs, and propose effective measures to optimize and reduce expenditures.

● Maintain effective communication with business units and external stakeholders (e.g., government agencies, vendors, and clients).

● Address temporary or unexpected issues on-site with flexibility and efficiency.

Requirements

● Bachelor’s degree or higher, with at least 8 years of relevant work experience.

● Strong communication and coordination skills, with clear logical thinking and the ability to integrate resources.

● Excellent learning ability and adaptability, proactive thinker, and self-motivated.

● Strong service orientation and team spirit, with the ability to respond quickly to the needs of internal customers.

● Proficiency in Chinese is required as this role requires frequent internal collaboration with Chinese-speaking colleagues in HQ.

Responsibilities:

• Talent Review & Development: Support the organization’s talent reviews, assessments, and succession planning to identify high-potential employees.
• Succession Planning: Ensure proper follow-through on talent review actions, focusing on key positions and succession plans.
• Pipeline Programs: Manage talent pipeline programs such as sponsorships and management associate programmes.
• Competency Frameworks: Develop functional competency frameworks that aligns with business needs.
• Development Programs: Design and oversee development programs such as mentorships and leadership training.
• HR Policies: Create and implement policies that improve talent attraction, development, and retention.
• Data & Analytics: Analyse talent data and create reports to guide decision-making for management.
• Facilitation Skills: Design, implement, and manage internal programs that enhance employee engagement, professional development, and organizational culture.

Qualifications:

• Bachelor's degree, preferably in Human Resources or a related field.
• At least 5 years of experience in talent management.
• Strong understanding of talent assessment tools and development strategies.
• Comfortable working with data and preparing presentations for senior management.
• Excellent communication and interpersonal skills.
• Confident in facilitating programmes/ meetings

Overview:

The Management Support Officer provides essential administrative and operational support to the management team. This role involves handling a variety of tasks that ensure the smooth functioning of the office, facilitating communication within the organization, and assisting in the execution of strategic initiatives.

Roles & Responsibilities:

• Support the Head of Department at meetings. This include notes taking, follow-up required by Head of Department after meeting and tracking progress based on guidelines provided.
• Support the administration of gifts received. This include gift processing based on a standardised guideline, update donation collected in a tracker, prepare thank you letters in a standardised template provided, donation documentation, and e-filing and updating records.
• Be responsible to keep a record of corporate gifts, merchandise items used during events and storage of Office equipment.
• Be an event support personnel for the Department. This include preparing name-tents, booking of restaurant, facilitate car parking, prepare logistics for events.
• Office management duties which includes printing and scanning documents, mailing and courier service (documents and books).

Requirements:

• Proficient in digital tools, such as MSOffice
• Good interpersonal, oral, and written communication skills.
• Merticulous and organized.
• Able to work independently and with tight deadlines, able to priotize tasks and escalate matters.
• Service-oriented mindset.

Specifications:

• Location: Instituition in the west.
• Working hours: Weekdays, Office hours. May be activated on weekends to support events, will be compensated with OIL.
• Contract-based

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Key Roles and Responsibilities

1. Identify and originate wealth business.
2. Develop and maintain account relationship with existing clients (predominantly Indonesia based) and map out new customer pipelines.
3. Build a strong relationship with Head Office particularly the Wealth Management Group.
4. Analyse market information, client needs and offer appropriate solutions with consideration of clients’ risk profile and investment objectives.
5. Grow and expand the bank’s wealth business with strong collaboration with Head Office and other business units.
6. Managing documentation process. Coordinating the documentation amongst internal parties, clients and lawyers.
7. Lead the department in achieving assigned targets and contribution to the bank’s budget.

Qualifications and Skills

1. Experience and Background:

• A minimum of 5-7 years of experience in wealth management, private banking, or a related financial services role, specifically dealing with HNWI and UHNWI clients.
• Strong track record in managing and growing a portfolio of high-net-worth clients.
• Knowledge of financial products and services, including investment management, estate planning, and insurance solutions.

2. Educational Qualifications:

• A bachelor’s degree in finance, economics, business, or a related field. A master’s degree or relevant professional certifications (such as CFP, CFA, or CPA) would be an advantage.

3. Client Relationship Skills:

• Excellent interpersonal and communication skills, with the ability to build and maintain long-term relationships with clients.
• Strong understanding of the unique financial needs, expectations, and behaviours of HNWI and UHNWI clients.
• Ability to provide personalized financial advice and solutions that align with the clients' goals.

4. Sales and Business Development Abilities:

• Proven ability to identify and convert sales opportunities within the HNWI/UHNWI market.
• Experience in prospecting, cross-selling, and upselling wealth management products and services.
• Demonstrated success in achieving revenue and growth targets.

5. Financial Knowledge and Technical Skills:

• In-depth knowledge of financial markets, investment products, risk management, and tax implications for wealth management.
• Ability to create and implement tailored financial strategies, including portfolio management, wealth transfer, and asset protection.

6. Compliance and Risk Awareness:

• Familiarity with regulatory requirements and compliance standards in wealth management.
• Understanding of risk management principles related to investments and client portfolio management.

7. Professional Network:

• A well-established network of contacts within the financial industry and among potential HNWI / UHNWI clients.
• Ability to leverage this network to grow the client base and develop new business opportunities.

8. Personal Attributes:

• High level of integrity, discretion, and professionalism in handling sensitive client information.
• Strong analytical skills and attention to detail.
• Self-motivated, with a proactive approach to solving client problems and addressing their financial needs.

Job Description:

• Work closely with the Manager.
• Monitor outlet’s expenses, making sure that all costs are within the budget.
• Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports
• Make every effort to let customers feel welcome with friendly and uncompromising service.
• Supervise operations in outlet and serve customers.
• Handle customer complaints, maintaining good customer relationships.
• Progressively master the skills to run restaurant operations.
• Receive training and perform duties in various sections of company’s operations.
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Perform ad-hoc duties as assigned by superior.

Requirement：

• Bachelor degree or above
• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated
• Bilingual in English and Mandarin to communicate with customers