COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK – Empowering the Community.

RESPONSIBILITIES

Overview:

In this role, you will be responsible for co-developing, monitoring and evaluation of the strategic initiatives. Working closely with executive leadership, you will analyse trends, opportunities and develop plans to achieve long-term objectives. This role requires a deep understanding of business strategy of our agency, excellent analytical skills, and the ability to lead cross-functional teams to execute strategic plans.

As a Strategy Manager you will play a pivotal role in shaping THKMC’s future and ensuring its long-term success. You should possess a combination of strategic thinking, leadership, and analytical skills, along with a keen understanding of the social service and community care sector environment in which the agency operates.

Key Responsibilities:

1. Enabling Growth:

• Lead development & execution of THKMC's strategic plans & initiatives to drive growth & enhance competitive advantage.
• Monitor & evaluate continuously the progress of strategic initiatives, adjusting as necessary.

2. Research:

• Conduct comprehensive Social Service and Community Care (SS&CC) sector research, competitor analysis, and sectoral trend assessments to identify opportunities & threats. Understand how this data could be relevant for THKMC services & operations.

3. Data Analytics:

• Analyse data & perform quantitative analysis to glean insights about THKMC client, caregiver, volunteer & corporate partner populations.
• Use data to understand THKMC positioning in SS&CCA sector & recommend improvements.
• Analyse data (including financial statistics, budgets & forecasts), formulate & test hypotheses, and develop models to quantify feasibility of recommended strategic decisions.
• Identify THKMC strategic initiatives and key performance indicators (KPIs).

4. Cross-Functional Collaboration:

• Lead cross-functional teams, internal and external stakeholders to work cohesively towards achieving strategic objectives. 

5. Reporting and Communication:

• Track performance of strategic initiatives. Construct & update THKMC Management dashboard for monitoring & reporting KPIs.
• Prepare Strategic Planning and Transformation (SPT) discussion & presentation papers. Partner Secretariat(s) to table SPT presentations & updates of THKMC Management dashboard
• Work with Head (SPRM) to achieve functional objectives & deadlines.

Requirements:

• Bachelor’s degree in business or related field. Post-graduate degree or professional certification would be a plus.
• Minimum 12 years’ experience in management consulting, strategic planning, change management and / or business development, with at least 5 years in leadership roles.
• Proficiency in project management principles to oversee execution of strategic initiatives.
• Conversant with Enterprise Design Thinking & Business Process Re-engineering.
• Good working knowledge of Data Science.
• Strong working knowledge of visualization & collaboration tools. Proficiency in Microsoft Office, Power BI & Tableau.
• Expertise in Change Management.
• Deep understanding of Singapore Social Service and Community Care sector.
• Analytical. Independent problem-solving skills.
• Precision, accuracy & high attention to detail in all aspects of work. Strong stakeholder management & interpersonal skills.
• Strong written & verbal communication skills.
• Able to work autonomously & deliver under tight deadlines.

Overview:

In this role, you will support our Services to plan and implement new initiatives and innovations as we drive the organisation’s Strategic Plan.

You will be involved to a great degree in understanding our Services’ needs and identify relevant strategies to raise the bar and efficacy of our Services through performance tracking and indicators.

Key Responsibilities:

• Analyse data & generate reports to support decision-making processes.
• Provide insights & recommendations to senior management based on analysis findings.
• Conduct in-depth analysis of business processes & systems to identify opportunities for improvement.
• Collaborate with cross-functional teams to gather & document business requirements.
• Identify & resolve issues & bottlenecks within business processes.
• Assist in preparing discussion & presentation papers of Strategic Planning team.
• Assist in updating THKMC Management dashboard for monitoring & reporting KPIs.
• Add value by participating in improvement projects & task forces.
• Work with Head (SPRM) to achieve functional objectives & deadlines.

Qualifications

Requirements:

• Bachelor's degree in business or related field. Post-graduate degree or professional certification would be a plus.
• Min 5 years' experience in data management / analytics.
• Competency in data analysis tools & techniques for informed decision making.
• Familiarity with data strategy / management.
• Good working knowledge of change management initiatives.
• Proficiency in Microsoft Office, Power BI & Tableau.
• Participated in Change Management initiatives.
• Experience in explaining data concepts to non-technical users.
• Detailed oriented. Able to work independently.
• Positive learning attitude. A strong team player.
• Good communication skills, both written & verbal.
• Self-driven & results oriented. Thrives under pressure.

• Act in a key support role for assigned projects.   
• Establish and facilitate regular project meetings. 
• Collect and analyze business requirements and transfer them to accurate specifications and deliverables. 
• Monitor productivity and progress by driving the surveyor team and/or vendors to meet project timelines according to the planned schedule. 
  • Initiate the request for recruitment and training of surveyors; work closely with the Recruitment team to ensure NIQ’s data collection needs are fully met 
  • Monitor the quality and productivity of surveyors (e.g., contact status, Data Quality Analysis, etc.), provide feedback, and document all performance and disciplinary issues 
  • Ensure on-time data delivery and perform validation checks on surveyors’ work and accompany/observe a sample of their interviews 
• Provide timely communication and feedback to the surveyor team and/or vendors to ensure high-quality and timely delivery.   
  • Coordinate team of surveyors and/or vendors to conduct field data collection as per NIQ Standards and documented processes and procedures 
  • Travel island-wide to provide guidance and fieldwork shadowing to the field surveyors   
  • Provide deserved recognition and ongoing performance feedback to surveyors to improve their morale and motivation, and encourage continuous improvement 
• Design fieldwork schedule to align resource allocation and timeline. 
• Proactively identify and manage the resolution of risks and issues that may negatively impact fieldwork deliverables. 
• Support/deploy business continuity plans to enable recovery from an emergency or disaster. 
• Documents, shares, and leverages project lessons learned and promotes best practices for continuous improvement. 
• Ensure all internal systems and documentation are updated in a timely manner. 

A little bit about you

You are flexible and easily adapt to a dynamic work environment, build strong engagement with key partners, and excel in stakeholder management. You work in an organized and efficient manner with high utilization of your and your team’s time as well as optimal utilization of operations resources. You have a can-do attitude, you are self-motivated, have negotiating skills and you are a great communicator. You work collaboratively within a dynamic and challenging environment while maintaining high standards. 

The candidate must be physically located within Singapore and must be a Country/Region Resident.

Job Description

1. Must be able to apply effective project management methodologies and ensure appropriate action applies in corrective needs
2. Responsible for the development of project plans, activities and schedule
3. Strong in tracking project scope, requirements, timelines, milestones and deliverables.
4. Responsible for project Profit & Loss
5. Must be able to manage cross-functional teams in project deliveries
6. Manage contract requirements, terms, change management, identify potential risks and devise contingency plans.
7. Provide regular projects communications including status updates to customers, senior management, customers and stakeholders
8. Established and maintain comprehensive project documentation
9. To design appropriate training programs and workshops for project team
10. Experience in managing deployment of IT infrastructure, such as systems & networks and cybersecurity solutions
11. Experiences in major IT infrastructure & cybersecurity system updates, upgrades, OS hardening and migrations.
12. Constantly keep abreast of latest technology changes to maintain deployment and operational efficiency
13. Create a positive team environment and coordinate work effort of each team member in a cohesive fashion
14. Good vendor management skills.
15. Participate in tender project management and maintenance costing & quotation
16. Competent and proficient understanding in IT Infrastructure Services, Cybersecurity Solutions, Cloud Computing and Systems Integration.

Requirements

1. Diploma or Degree in Computer science / IT / Cyber/ Engineering or equivalent
2. Highly motivated and self-driven to complete assignment with the limited resources and tight schedule
3. Good technical skills in engineering, computer, cybersecurity and IT systems, and preferably in communications technologies as well
4. Good knowledge of Systems Engineering, Project Management and Systems Integration
5. Good communication and writing skills
6. At least 2 years’ experience respectively) in project management. Able to handle complex projects, technical challenges and different groups of users and external contractors
7. Good to have PMP or CITPM or PRINCE2 certification with strong understanding of techniques and methods
8. Strong familiarity with project management software E.g. MS Project
9. Strong customer management in collaboration and understanding their requirements
10. Strong vendor management in negotiation and collaboration
11. Strong in people management

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

This is a role in the in-house client-dedicated Team in Keywords Singapore.  The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.

In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.

The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.

Responsibilities:

Client Relationship:

• Work closely with the client’s localisation team on project specifications.
• Communicate regularly and professionally with the client’s localisation team.

Communication:

• Manage all communication channels on assigned projects.
• Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.

Project Management:

• Work with the client’s localisation tool to organise tasks and deliveries.
• Hand off files to the client’s language providers, including Keywords.
• Monitor status and track delivery of projects.
• Seek solutions for issues that arise during projects and escalate risks as necessary.
• Propose improvements to process where applicable.

Teamwork:

• Work as part of in-house client-dedicated teams in Keywords.
• Build good working relationships with all client-dedicated team members in Keywords.
• Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.
• Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.
• Support the other LPMs and assist the Keywords Team Leads in daily operation.

Reporting:

• Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.
• Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.
• Participate in regular internal and client meetings.
• Participate in business reviews with both internal and external stake holders.

Personal development:

• Take responsibility for personal learning and training needs.

• Only open for Singaporeans
• Degree / Diploma in Business, Translation, Computer Science or Games Development
• Minimum 3 years’ experience in Games Localisation or LQA
• Must be motivated and a team player
• Excellent written, verbal and interpersonal communication skills in English and Chinese
• Excellent knowledge of PC and MS Office products is essential
• Excellent coordination skills
• Flexible towards working hours
• Ability to cope under pressure and to work to tight deadlines
• Ability to work with remote teams
• In depth knowledge of MOBA games
• Knowledge of memoQ
• Knowledge of an additional language an advantage
• Knowledge of MT an advantage

Additional:

• This is a 1-year contract (renewable & convertible to permanent) position.
• Working Location: Lavender MRT
• Working Hours: Monday to Fridays, 10am to 7pm

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

https://www.keywordsstudios.com/privacy-policy/

We are looking for a motivated and diligent Management Associate capable of learning and working independently to support the building of sustainable and scalable business practices for the anticipated expansion of our Company and be part of exciting business operations and ventures!

As an Management Associate, you will be exposed to and develop knowledge and understanding in key areas of human resource, corporate administration, corporate secretarial, corporate law, finance and management, and an appreciation of their impact upon, and relationship to organisation effectiveness. You are expected to carry out a pro-active role, acting in the best interest of client and the Company, maintaining professional standards and employing best practices.

This role offers an excellent opportunity to quickly build upon your knowledge and/or experience in Human Resource Management while expanding your experience in other business areas.

Human Resource Function:

• Manage all HR related matters and ensure that HR practices are compliant with MOM regulations, including but not limited to recruitment, onboarding and offboarding.
• Ensure that employee records, staff insurance policies, leave records, and records with relevant government departments are up-to-date.
• Ensure course grants, NS make-up pay, government paid maternity leave, childcare leave and paternity leave are submitted.
• Review and submit employee-related surveys.
• Handle work pass matters for foreign employees.
• Ensure the administration and timely execution of payroll, CPF contributions and tax matters in a timely manner.
• Handle renewal of licences and legal-related matter correspondences.
• Provide support for all HR matters
• Other duties assigned

JOB REQUIREMENTS

• Degree in any field, preferably with human resource background
• Strong command of spoken and written English
• Highly motivated and can work under pressure

Job Description & Requirements

● Assist Project Manager in the preparation of project Capex, budget estimation and cost allocation.Assist in monitoring the budget tracking and report to Project Manager.

● Preparation of procurement plans, schedule and tracking of project procurement progress.

● Assist in Preparation of technical specification, bill of materials, RFQ for purchase of equipment, components or services required for the project.

● Coordination with procurement regarding supply and vendor issues. May work with vendors on behalf of procurement

● Assist in Preparation technical compilation and evaluation of vendors quotation.

● Preparation of documents required by the purchasing department to issue PO or matters related to purchasing and Facilitate the purchase order until PO issuance from the purchasing department.

● Prepare and monitor the procure items tracking.