• Supervise and lead a team of customer service representatives

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

Company Overview:

HTELite is a leading education center that specializes in preparing students for standardized tests and entry exams for both local and international schools. We are committed to providing personalized guidance and creating a professional yet informal learning environment where students and employees feel safe. Our goal is to be a gateway to academic success and help students reach their full potential.

Core Values:

• Passion: We are passionate about education and empowering students.
• Creativity: We encourage innovative and creative teaching approaches.
• Innovation: We strive to stay at the forefront of educational practices.
• Growth: We foster personal and professional growth for both students and employees.
• Teamwork: We believe in collaborative teamwork to achieve excellence.

Job Description:

We are seeking enthusiastic English teachers with a minimum of 3 years of experience in the education field. Familiarity with the British and American curriculum is highly desirable. The ideal candidate should possess qualities such as perseverance, dedication, and flexibility.

Important note: we are only inviting full time applicants.

Responsibilities:

• Adapt teaching methodologies to cater to individual student needs.
• Engage and motivate students through interactive and dynamic teaching methods.
• Demonstrate proactive behavior and show initiative in the classroom.
• Maintain punctuality and excellent time management skills.
• Exhibit strong communication and problem-solving skills.
• Develop lesson plans and customize them based on students' requirements.
• Provide written feedback on student progress.
• Create and enhance curriculum materials.
• Identify and address learning obstacles.
• Supervise students during peak hours.
• Perform other ad hoc tasks as required.

Requirements:

• Bachelor's degree as a minimum educational qualification.
• A minimum of 3 years of teaching experience. Master's or Ph.D. degree in a Linguistics-related field is an advantage.
• Understanding of the concept of tuition centers as an education and service-oriented industry, prioritizing individual student needs.
• Willingness to work flexible hours, including evenings, weekends, and daytime during peak periods.

Work Schedule:

• Five or six working days per week, based on candidate availability.
• Operation hours: 09:00 to 20:00

Note: Schedule may be subject to change during school breaks and public holidays.

Job Benefits:

At HTELite, we value the hard work and dedication of our teachers. In addition to a competitive monthly salary ranging from 5,000 SGD to 7,000 SGD based on experience and qualifications, we offer the following benefits:

• Attractive incentive programs for full-time teachers.
• Opportunities for career growth and advancement.
• A friendly and supportive working environment.

Location:

10 Anson Road, 32-14/15 International Plaza, 079903, Singapore.

Application Process:

Interested applicants are requested to submit a detailed CV, including current and expected salary, along with a recent photograph to [email protected].

Please note that only shortlisted candidates will be contacted.

We look forward to receiving your application and exploring the opportunity to work together in achieving our mission of providing exceptional education to students.

Company Overview:

HTELite is a leading education center that specializes in preparing students for standardized tests and entry exams for both local and international schools. We are committed to providing personalized guidance and creating a professional yet informal learning environment where students and employees feel safe. Our goal is to be a gateway to academic success and help students reach their full potential.

Core Values:

• Passion: We are passionate about education and empowering students.
• Creativity: We encourage innovative and creative teaching approaches.
• Innovation: We strive to stay at the forefront of educational practices.
• Growth: We foster personal and professional growth for both students and employees.
• Teamwork: We believe in collaborative teamwork to achieve excellence.

Job Description:

We are seeking enthusiastic English teachers with a minimum of 3 years of experience in the education field. Familiarity with the British and American curriculum is highly desirable. The ideal candidate should possess qualities such as perseverance, dedication, and flexibility.

Important note: we are only inviting full time applicants.

Responsibilities:

• Adapt teaching methodologies to cater to individual student needs.
• Engage and motivate students through interactive and dynamic teaching methods.
• Demonstrate proactive behavior and show initiative in the classroom.
• Maintain punctuality and excellent time management skills.
• Exhibit strong communication and problem-solving skills.
• Develop lesson plans and customize them based on students' requirements.
• Provide written feedback on student progress.
• Create and enhance curriculum materials.
• Identify and address learning obstacles.
• Supervise students during peak hours.
• Perform other ad hoc tasks as required.

Requirements:

• Bachelor's degree as a minimum educational qualification.
• A minimum of 3 years of teaching experience. Master's or Ph.D. degree in a Linguistics-related field is an advantage.
• Understanding of the concept of tuition centers as an education and service-oriented industry, prioritizing individual student needs.
• Willingness to work flexible hours, including evenings, weekends, and daytime during peak periods.

Work Schedule:

• Five or six working days per week, based on candidate availability.
• Operation hours: 09:00 to 20:00

Note: Schedule may be subject to change during school breaks and public holidays.

Job Benefits:

At HTELite, we value the hard work and dedication of our teachers. In addition to a competitive monthly salary ranging from 4,000 SGD to 6,000 SGD based on experience and qualifications, we offer the following benefits:

• Attractive incentive programs for full-time teachers.
• Opportunities for career growth and advancement.
• A friendly and supportive working environment.

Location:

10 Anson Road, 32-14/15 International Plaza, 079903, Singapore.

Application Process:

Interested applicants are requested to submit a detailed CV, including current and expected salary, along with a recent photograph to [email protected].

Please note that only shortlisted candidates will be contacted.

We look forward to receiving your application and exploring the opportunity to work together in achieving our mission of providing exceptional education to students.

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

We are looking for passionate English teachers who can help improve students' English from elementary level.

Vision

At HTElite we strive to offer top notch guidance that is based on each student’s individual needs. We also aim to create a professional, yet informal learning environment where students and employees feel safe. It is our goal to be a gateway to academic success and help students to reach their full potential.

Our core values are:

●Passion

●Creativity

●Patient

● Growth

●Teamwork

Job description

The ideal candidate has a background of at least 3 years in the education field, working experience as kindergarten English teacher would be a major advantage. Perseverance, dedication and flexibility are must.

Requirements:

● You need to be able to adapt your teaching methodologies when necessary

● Being able to engage and motivate students

● Being proactive; showing initiative

● Punctuality

● Good time management skills

● Excellent communication skills

● Good problem-solving skills

● A bachelor’s degree and at least 3 years of teaching experience.

●Understanding the ‘concept’ of tuition centers, this is an education -yet service-oriented industry, each student is treated as an individual, instead of a ‘number’.

●Willing to work in evenings, weekends, and in the daytime during peak periods.

**Important note: **

We are only looking for full-time teachers. The monthly salary ranges from 3,000 SGD to 5,000 SGD, depending on years of teaching experience and qualifications.

Duties:

●Preparing lessons plans, and tailor the lessons to students’ needs

●Providing (written) feedback on student progress

●Developing curriculum materials

●Identifying learning obstacles

●Supervising students during peak hours

● Other ad hoc tasks

Work schedule

● The work schedule is five or six days a week depending on candidates availability.

● 09:00 to 20:00 on weekdays; 09:00 to 18:00 on weekends. (Lunch and dinner break arranged in accordance with your schedule)

● Note that the schedule is subject to change during school breaks and on public holidays.

Job benefits

Guiding students to the road of success can be a rigorous journey, but hard work will be rewarded: HTElite employs attractive incentive programs for full time teachers. In addition, HTElite also recognizes talent, creativity, initiative, and diligence. There are opportunities for career growth in the long run. In addition, HTElite also puts in consistent effort to cultivate a friendly working environment.

Location:

Our address is at: 19 Tanglin Road, Tanglin Shopping Center, 247 909

Interested applicants, please send your detailed CV including current and expected salary with a recent pic to [email protected]

Please take note that only shortlisted candidates will be informed.

Call Centre Officer

Duration: 6 months contract

Working hours: Any 5 days per week

Mondays to Fridays: 9 am to 6 pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

Location: Novena/Clarke Quay

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

HTELite is currently seeking passionate Chemistry teachers to join our team. We are looking for individuals who can effectively teach students for standardized tests in both local and international schools.

Vision:

At HTELite, our vision is to provide top-notch guidance that is tailored to each student's individual needs. We aim to create a professional and informal learning environment where students and employees feel safe. Our goal is to serve as a gateway to academic success and help students reach their full potential.

Core values:

• Passion: We are passionate about education and empowering students.
• Creativity: We encourage innovative and creative teaching approaches.
• Innovation: We strive to stay at the forefront of educational practices.
• Growth: We foster personal and professional growth for both students and employees.
• Teamwork: We believe in collaborative teamwork to achieve excellence.

Job description:

The ideal candidate should have a minimum of 3 years of experience in the education field, with prior knowledge of the British and American curriculum being a significant advantage. We value perseverance, dedication, and flexibility in our teachers.

Requirements:

• Ability to adapt teaching methodologies as needed
• Skill in engaging and motivating students
• Proactive attitude and initiative
• Punctuality and Strong time management skills
• Excellent communication and problem-solving abilities
• Bachelor's degree from a reputable university, with at least 3 years of teaching experience. A PhD or Master's degree in Mathematics, Engineering, Physics, Chemistry or related fields would be a significant advantage
• Understanding of the concept of tuition centers, where each student is treated as an individual rather than a number
• Willingness to work during evenings, weekends, public holidays and peak periods

Important note:

We are currently hiring only local full-time teachers. The monthly salary ranges from 4,000 SGD to 7,000 SGD, depending on years of teaching experience and qualifications.

Responsibilities:

• Develop and customize lesson plans to meet students' needs
• Provide written feedback on student progress
• Create curriculum materials
• Identify and address learning obstacles
• Supervise students during peak hours
• Perform other ad hoc tasks as required

Work schedule:

• Five or six days a week, depending on candidate availability
• Weekday hours: 09:00 to 20:00
• Weekend hours: 09:00 to 18:00 (lunch and dinner breaks arranged according to schedule)
• Schedule may be subject to changes during school breaks and public holidays

Job benefits:

At HTELite, we recognize and reward hard work. We offer attractive incentive programs for full-time teachers and provide opportunities for career growth. We also strive to foster a friendly working environment.

Location:

10 Anson Road, 32-14/15 International Plaza, 079903, Singapore

How to apply:

Interested applicants can send their detailed CV, including current and expected salary, along with a recent photo to [email protected].

Please note that only shortlisted candidates will be contacted.

HTELite is currently seeking passionate Physics teachers to join our team. We are looking for individuals who can effectively teach students for standardized tests in both local and international schools.

Vision:

At HTELite, our vision is to provide top-notch guidance that is tailored to each student's individual needs. We aim to create a professional and informal learning environment where students and employees feel safe. Our goal is to serve as a gateway to academic success and help students reach their full potential.

Core values:

• Passion: We are passionate about education and empowering students.
• Creativity: We encourage innovative and creative teaching approaches.
• Innovation: We strive to stay at the forefront of educational practices.
• Growth: We foster personal and professional growth for both students and employees.
• Teamwork: We believe in collaborative teamwork to achieve excellence.

Job description:

The ideal candidate should have a minimum of 3 years of experience in the education field, with prior knowledge of the British and American curriculum being a significant advantage. We value perseverance, dedication, and flexibility in our teachers.

Requirements:

• Ability to adapt teaching methodologies as needed
• Skill in engaging and motivating students
• Proactive attitude and initiative
• Punctuality and Strong time management skills
• Excellent communication and problem-solving abilities
• Bachelor's degree from a reputable university, with at least 3 years of teaching experience. A PhD or Master's degree in Mathematics, Engineering, Physics, Chemistry or related fields would be a significant advantage
• Understanding of the concept of tuition centers, where each student is treated as an individual rather than a number
• Willingness to work during evenings, weekends, public holidays and peak periods

Important note:

We are currently hiring only local full-time teachers. The monthly salary ranges from 4,000 SGD to 7,000 SGD, depending on years of teaching experience and qualifications.

Responsibilities:

• Develop and customize lesson plans to meet students' needs
• Provide written feedback on student progress
• Create curriculum materials
• Identify and address learning obstacles
• Supervise students during peak hours
• Perform other ad hoc tasks as required

Work schedule:

• Five or six days a week, depending on candidate availability
• Weekday hours: 09:00 to 20:00
• Weekend hours: 09:00 to 18:00 (lunch and dinner breaks arranged according to schedule)
• Schedule may be subject to changes during school breaks and public holidays

Job benefits:

At HTELite, we recognize and reward hard work. We offer attractive incentive programs for full-time teachers and provide opportunities for career growth. We also strive to foster a friendly working environment.

Location:

10 Anson Road, 32-14/15 International Plaza, 079903, Singapore

How to apply:

Interested applicants can send their detailed CV, including current and expected salary, along with a recent photo to [email protected].

Please note that only shortlisted candidates will be contacted.

Job Responsibilities:

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services
• Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily
• Depending on the projects assigned, candidates may be required to perform cross selling and upselling of products and services to existing customers and prospects

Requirements:

• Able to communicate fluently in English and at least one other language to attend to non-English speaking customers
• Prior experience in a call centre environment is preferred
• Candidates with prior customer service experience in other businesses and operations may be considered as well
• Possesses a customer service mind set and is able to empathise with customers and quickly grasp the issues they’re facing

HTELite is currently seeking passionate Maths teachers to join our team. We are looking for individuals who can effectively teach students for standardized tests in both local and international schools.

Vision:

At HTELite, our vision is to provide top-notch guidance that is tailored to each student's individual needs. We aim to create a professional and informal learning environment where students and employees feel safe. Our goal is to serve as a gateway to academic success and help students reach their full potential.

Core values:

• Passion: We are passionate about education and empowering students.
• Creativity: We encourage innovative and creative teaching approaches.
• Innovation: We strive to stay at the forefront of educational practices.
• Growth: We foster personal and professional growth for both students and employees.
• Teamwork: We believe in collaborative teamwork to achieve excellence.

Job description:

The ideal candidate should have a minimum of 3 years of experience in the education field, with prior knowledge of the British and American curriculum being a significant advantage. We value perseverance, dedication, and flexibility in our teachers.

Requirements:

• Ability to adapt teaching methodologies as needed
• Skill in engaging and motivating students
• Proactive attitude and initiative
• Punctuality and Strong time management skills
• Excellent communication and problem-solving abilities
• Bachelor's degree from a reputable university, with at least 3 years of teaching experience. A PhD or Master's degree in Maths or related fields would be a significant advantage
• Understanding of the concept of tuition centers, where each student is treated as an individual rather than a number
• Willingness to work during evenings, weekends, public holidays and peak periods

Important note:

We are currently hiring only local full-time teachers. The monthly salary ranges from 4,000 SGD to 7,000 SGD, depending on years of teaching experience and qualifications.

Responsibilities:

• Develop and customize lesson plans to meet students' needs
• Provide written feedback on student progress
• Create curriculum materials
• Identify and address learning obstacles
• Supervise students during peak hours
• Perform other ad hoc tasks as required

Work schedule:

• Five or six days a week, depending on candidate availability
• Weekday hours: 09:00 to 20:00
• Weekend hours: 09:00 to 18:00 (lunch and dinner breaks arranged according to schedule)
• Schedule may be subject to changes during school breaks and public holidays

Job benefits:

At HTELite, we recognize and reward hard work. We offer attractive incentive programs for full-time teachers and provide opportunities for career growth. We also strive to foster a friendly working environment.

Location:

10 Anson Road, 32-14/15 International Plaza, 079903, Singapore

How to apply:

Interested applicants can send their detailed CV, including current and expected salary, along with a recent photo to [email protected].

Please note that only shortlisted candidates will be contacted.

Position Summary / Project Description

The DC/FM role will be assisting in managing of the Data Centre facility like power, cooling, space and Asset inventory. He or she will need to work closely with DCFM Lead and the project team to deliver the project within the timeline.

Years of Experience

Experience working in Data Centre and Facility management operations in day to day operations and maintaining IT systems.

Role and Responsibilities

•  Perform health monitoring of the DC M&E equipment
• Attend to users’ request related to DC FM
• Assist with cabling works within the DC
• Monitor ticketing system and follow up on necessary actions
• Pre M&E maintenance works related to DC M&E equipment
• Post M&E maintenance works related to DC M&E equipment
• Attend to user enquiry about Co-Location via Service request
• Monitor power utilization for equipment in DC
• Monitor of rack space utilization in DC
• Work with vendor to identify Operational Technology (OT) devices
• Prepare risk register for vulnerabilities devices, inclusive of vulnerabilities assessment scanning
• Ensure all DC asset movement activities are updated
• Assist DC manager and Team lead in reporting generating.

• Required to be on 24 x 7 standby.
• Proficiency in Microsoft office.
• Comfortable with 12 hours rotating shift:-8am to 8pm or 8pm to 8am as per assigned by Site Lead.
• Work 4 days off 3 days

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable contract
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

To access our PERSOLKELLY GO Jobs App, please click on the following link: https://go.persolkelly.com/job...

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities:

1. Operations Management:

- Oversee the day-to-day operations of the airport transfer and limousine services.

- Develop and implement operational policies, procedures, and standards to ensure efficient and smooth operations.

- Manage and optimize the company's fleet of vehicles, ensuring proper maintenance and availability.

- Coordinate with drivers, dispatchers, and other staff to ensure timely and reliable service delivery.

- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.

- Ensure compliance with relevant regulations and industry standards.

2. Call Centre Management:

- Supervise and lead a team of call centre agents, providing guidance, training, and performance feedback.

- Develop and implement call centre strategies and processes to enhance customer service and satisfaction.

- Monitor and evaluate call centre performance metrics, including call volume, response time, and customer satisfaction.

- Implement and maintain call centre technology systems, such as phone systems and customer relationship management (CRM) software.

- Handle escalated customer inquiries or complaints, resolving issues and ensuring customer satisfaction.

- Develop and implement quality assurance measures to ensure consistent service quality and adherence to company standards.

3. Customer Service:

- Ensure excellent customer service experience throughout the entire customer journey, from booking to completion of service.

- Implement strategies to enhance customer satisfaction, loyalty, and retention.

- Handle customer inquiries, complaints, and special requests, providing timely and effective resolutions.

- Collaborate with other departments to address customer needs and improve service quality.

- Monitor customer feedback and reviews, taking appropriate actions to address any issues or concerns.

4. Staff Management and Development:

- Recruit, train, and manage a team of drivers, dispatchers, and call centre agents.

- Conduct regular performance evaluations and provide coaching and feedback to support staff development.

- Foster a positive work environment, promoting teamwork, motivation, and employee engagement.

- Implement training programs to enhance staff skills and knowledge.

- Ensure compliance with employment laws and company policies.

5. Administration and Reporting:

- Maintain accurate records and documentation related to operations, customer interactions, and staff performance.

- Prepare regular reports on operational performance, customer service metrics, and other key performance indicators (KPIs).

- Analyze data and provide insights to drive operational improvements and cost efficiencies.

- Manage budgets and expenses related to operations and call centre activities.

Overall, your role as an Operations and Call Centre Manager would be to ensure the smooth operation of the airport transfer and limousine services, provide excellent customer service, and lead and develop a high-performing team.

Job Title: System Analyst

Project: Multiple

Key Skills: Right attitude, Versatile, Resourceful , Independent Worker, Good Communication

Job Objectives

Application Development & Support – Application Development

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Key Responsibilities

To support multiple ongoing and upcoming large projects

To support the team’s suite of applications including

• Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
• Outbound dialling systems
• Email and SMS notification
• IBM MQ, Tomcat and JBoss

Key Requirements

· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

· Sound knowledge of UC applications design/development/testing and support area

· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre

· Relevant experience more than 6 years

At least 10 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

Knowledge on Tetherfi Products will be added advantage

Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

Implementation experience in Avaya Contact Centre Products is a MUST.

Independent, proactive and self-starter with excellent interpersonal and communication skills.

Strong analytical and good problem-solving skills.

Ability to work in a fast-paced and team-oriented environment.

Must be a team player

The ideal candidate will be responsible for developing high-quality cybersecurity solutions. They will also be responsible for designing and implementing testable and scalable code.

Responsibilities:

• Develop quality software and network applications.
• Analyze and improve existing software applications.
• Design highly scalable, testable code.
• Discover and fix programming bugs.

Qualifications:

• Bachelor's degree or equivalent experience in Computer Science or related field.
• Development experience with C/C++ and Python.
• Good communication skills, and ability to collaborate with a team of researchers and engineers.

Good to have:

• Experience with computer networks and network programming.
• Experience with end-product development.
• Experience or interest in Industrial Control Systems, BEMS, or IoT.

Application Instructions:

For prompt attention, a copy of your CV can also be submitted to [email protected]

Call Centre Officer

Duration: 6 months contract

Working hours: Monday - Friday

Mondays to Fridays: 8.30am-6pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• Minimum Diploma in relevant studies
• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Up to $5,000 Basic + Bonus + Benefits
• Permanent position/ based in Singapore HQ at Paya Lebar/ 5 workdays/ Overseas business trip available
• knowledge in Electrical/ Mechanical design and construction of building projects preferred.

Our Client, a reputable MNC and leading A1 Main contractor diverse in building, civil and infrastructure projects.

Job Responsibilities:

• Reporting to HOD
• Research and support in implement M&E Design Standard in local and overseas branch office.
• Participate in design progress from Bidding, Design, Construction and Hand-over.
• Review RFP documents/drawings for Bid
• Review and check the design & quality of design documents/drawings, MEP-simulation-model from the Electrical/ Mechanical design viewpoint.
• Site inspection to Appraise works/ products to ensure compliance to specifications and requirements if required.

Job Requirements:

• Bachelor’s Degree in Electrical/ Mechanical Engineering or related field.
• Minimum 2 years of relevant working experience.
• knowledge in Electrical/ Mechanical design and construction of building projects preferred.

Other Information:

To apply please click on the APPLY button to submit your resume with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.
Lionel Cheow
EA License | 14C7092
EA Registration Number | R1105005

My client, an Asian bank is looking to hire an AVP, Senior SOC Analyst to be part of their IT team. In this dynamic role, you'll lead the charge in actively hunting and analyzing potential threats, leveraging your expertise to support SOC investigations and prevent attacks before they occur.

It's a full time and a permanent position, office is located at Changi Business Park (East)

Role

Key Responsibilities:

• Lead the Hunt: Spearhead proactive threat detection & analysis, sifting through data (alerts, logs, etc.) and conducting reverse engineering when needed.
• Deep Dive & Solve: Dive deep into security incidents, uncovering trends and root causes. Create and maintain processes to ensure future preparedness.
• Stay Ahead of the Curve: Conduct in-depth research on threats, vulnerabilities, and attack vectors. Collaborate with diverse teams to refine prevention and detection methods.
• The Go-To Guru: Become the trusted expert for SOC-related topics and guide incident response.
• Process Pro: Develop and document SOC procedures based on industry best practices and internal requirements.
• Continuous Improvement Champion: Lead or support projects to enhance SOC effectiveness, keeping us ahead of ever-evolving threats.
• Collaborate & Conquer: Work seamlessly with incident response, threat intelligence, and the overall security strategy teams.

What You Bring:

• Bachelor's in IT (or equivalent) and 5+ years of experience, including 3 leading a SOC team.
• Deep understanding of networking, major internet protocols, and security concepts.
• 3+ years of experience in cyber incident response and/or enterprise SOC operations.
• 2+ years using standard security tools (SIEM, EDR, etc.).
• 2+ years of operational experience with Splunk or similar platforms.
• Expert investigative skills for uncovering incident impact and root cause.
• Strong foundation in security threats and countermeasures.
• Analytical, problem-solving, and multitasking skills for a fast-paced environment.
• Hands-on experience with SIEM, intrusion detection, and application layer protocols.
• Security experience, especially in incident detection and threat intelligence.
• Bonus points for expertise in various operating systems, web technologies, and professional security certifications.
• Experience in multiple IT/Information Security domains like IAM, IT infrastructure, etc.
• Meticulous, team-oriented, flexible, proactive, and positive attitude.
• Strong sense of responsibility, initiative, and communication skills.

We regret to inform that only shortlisted candidates would be notified.
Chiam Lee Ping Dayna
Consultant
Reg. No: R1764404
Stellar- Link Partners Pte Ltd (EA License: 21S0698)

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Serve as the single-point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Perform monthly/quarterly business progress updates to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
• Assist with challenging client requests or issue escalations as needed.
• Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
• Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

• Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
• Applicants without academic qualifications but with more years of experience are welcome to apply.
• Excellent interpersonal and communication skills.
• A good team player and leader.
• Maintain a positive attitude focused on customer satisfaction.
• Working location: 1-Net (East) at Chai Chee

Overview

This position is responsible for developing and executing a comprehensive PR strategy and plans that support the overall product marketing plans.

Roles & Responsibilities

• Work closely with Marketing, Sales teams, and the appointed PR agency to develop the overall PR strategy and plans for HMGICS products.
• Establish and maintain strong relationships with all media contacts, key opinion leaders, and key industry stakeholders.
• Plan and organize media engagement events, including product previews, launches, and showcases.
• Manage the development and distribution of press materials, including media releases, keynote speeches, product factsheets, etc.
• Actively pitch new story angles/media interviews to maximize product exposure.
• Manage the HMGICS Newsroom to ensure all product news and information (local/global) are updated in a timely manner.
• Oversee the overall management of media test drives and the test car fleet.
• Monitor industry trends and news, and conduct monthly media monitoring of HMGICS clippings.
• Serve as the key liaison for all product-related media inquiries.

Requirements

• Bachelor’s degree in Marketing, Mass Communication, or related disciplines
• Minimum 5 years of experience in Public Relations (preferably in the Automotive industry)
• Strong knowledge of traditional and digital PR techniques, including media relations, influencer marketing, and content creation
• Strategic thinker with a passion for the automotive industry and a proven track record of delivering successful PR campaigns
• Excellent written and verbal communication skills, with the ability to craft compelling messages and narratives