Permanent, 5 days, Serangoon

Our client:

Data center Cooling Solution Provider

Job Scope:

Pre tender

Understanding of customer requirements/specifications and devise appropriate inspection and audit for on-site installation criteria with Project team

Project In progress

• Handle Customer complaints with Project Engineer to understand reported complaint and provide corrective actions.

After sales

• Address Post Project Service maintenance issue
• To identify m document systemic issues n identity n document problem-solving techniques
• To perform audit on completed project n for improvement on service quality.
• To perform data analysis to identify significant product quality issues and devise solutions.

Other Quality control SOP

• To document Corrective action records, so to prevent recurrence of issues.
• Research n implement ISO Standards for exp Quality Mgt System, Workplace Safety & Health regulatory requirements

Requirements:

• 3 years’ experience in mechanical quality control function
• Degree in Mechanical /Electrical/ Manufacturing Engineering

Work Timings: Rotational Shifts including Night (5-day work week with rotating shifts)

Job Requirements:

Required skills:

• 1 year of experience as a Call Centre Representative providing customer service through inbound and outbound calls or email support.
• Log tickets and provide first call resolution.
• Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat.
• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns.
• Guide callers in navigating the client website and using the available services.
• Gather customer feedback and sentiments and escalate to the relevant parties for further actions.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Maintain and improve service level quality by adhering to standards and guidelines.
• Rotational shift work

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Location: Bukit Merah
Salary: $1.9k to $2.5k
Duration: 1 year

Job Responsibilities:
• Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
• Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
• Other ad-hoc duties as assigned.

Job Requirements:
• Minimum GCE ‘O level.
• 1 to 2 years’ relevant experience in a call centre environment/patient service associate experience
• Possess excellent communication and interpersonal skills with the ability to multi-task.

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Permanent, 5 days, Serangoon.

Our Client:

Data center Cooling Solution Provider

Job Scope

• Together with technical engineer, to develop solutions based on client’s unique requirement.
• ·70% Hunter role and 30% farmer role to data center builder, consultant, owner.
• Manage the sales cycle from request for information (RFI) to closing
• · Proactively carry out prospecting activity in order to increase the sales opportunity

Requirement

• Degree in Mechanical/Electrical engineering
• 3 years’ experience in data centre cooling solution sales with good sales record
• Good network with data centre builder, consultant, owner

What’s on offer

· On target pay + car allowance ($600) + commission

· Stable Management

· Dynamic work environment

Responsibilities:

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements :

• GCE 'N' level/ Nitec/Diploma
• 1-2 years customer service experience.

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Daniel Lee / EA Reg. No : R1989151

Timing/Shifts: Mon - Fri (Part-time: 12.30pm to 4.30pm) or (Part-time: 5.30pm to 9.30pm) Able to choose 1 time slot and will be fixed permanently

Location: City Hall

Salary: $1,100 - $1,600

RESPONSIBILITIES

The Research Interviewer is responsible for collecting data by conducting structured surveys over the telephone and entering the responses into computer systems. No marketing or selling is involved. The part-time research interviewers will be required to work on a four-hours shift Between 12.30pm to 4.30pm or 5.30pm to 9.30pm Monday to Friday.

REQUIREMENTS

• Minimum GCE ‘O’ levels
• Prior call center or telephone interviewing experience preferred
• Proficiency with computers and software
• Comfortable in managing repetitive task

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Location: Kent Ridge
Salary: $2.1k to $3.5k
Duration: 1-2 years

The job holder will support the operations of Call Centre in the following areas but not limited to:Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
Assisting residents with community appointment related requests
Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

Min Diploma in any field
Able to commit for one year and start immediately
Open to work extended hours eg weekends
Prior customer service skills would be advantaegous

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

5 days, Permanent, Eunos

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.

· Active prospecting, identify sales opportunity.

· High technical proficiency in identifying b2b corporate client need

· Collaborate with all parties from plan, design, to project delivery.

· Maintain good relationship with client through period visit for servicing and upselling opportunity

Requirement

· Min diploma in mechanical/electrical engineering

· Have existing good contact with business owner, Consultant, Level1 Builder

· 1 years sales experience of data center M&E infrastructure service/ data center related equipment.

· Able to work in bilingual environment.

Work location : Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

Shift Role with shift allowance

Banking industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Timing/Shifts: Mon - Fri (Part-time: 5.30pm to 9.30pm) or (Part-time: 12.30pm to 4.30pm)

Location: City Hall

Salary: $1,100 - $1,600

RESPONSIBILITIES

The Research Interviewer is responsible for collecting data by conducting structured surveys over the telephone and entering the responses into computer systems. No marketing or selling is involved. The part-time research interviewers will be required to work on a four-hours shift between 5.30pm to 9.30pm, Monday to Friday.

REQUIREMENTS

• Minimum GCE ‘O’ levels
• Prior call center or telephone interviewing experience preferred
• Proficiency with computers and software
• Comfortable in managing repetitive task

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Location: Bukit Merah
Salary: $1.9k to $2.5k
Duration: 1 year

Job Responsibilities:
• Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
• Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
• Other ad-hoc duties as assigned.

Job Requirements:
• Minimum GCE ‘O level.
• 1 to 2 years’ relevant experience in a call centre environment/patient service associate experience
• Possess excellent communication and interpersonal skills with the ability to multi-task.

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Description

• Handling incoming and outgoing calls pertaining to residents' queries / feedback;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Any other duties assigned by the supervisor.

Job Requirements

• Must possess clear speaking voice and strong verbal communication skills;
• Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
• IT savvy;
• Able to work independently and also a team player;
• Fresh graduates with no work experience are welcome to apply as training is provided;
• Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.

Timing/Shifts: Mon - Fri (Part-time: 12.30pm to 4.30pm) or (Part-time: 5.30pm to 9.30pm) Able to choose 1 time slot and will be fixed permanently

Location: City Hall

Salary: $1,100 - $1,600

RESPONSIBILITIES

The Research Interviewer is responsible for collecting data by conducting structured surveys over the telephone and entering the responses into computer systems. No marketing or selling is involved. The part-time research interviewers will be required to work on a four-hours shift Between 12.30pm to 4.30pm or 5.30pm to 9.30pm Monday to Friday.

REQUIREMENTS

• Minimum GCE ‘O’ levels
• Prior call center or telephone interviewing experience preferred
• Proficiency with computers and software
• Comfortable in managing repetitive task

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

JOB SCOPE

- Manage referrals and schedule appointments with clients.

- Process fee invoices and handle fee collection.

- Ensure the accuracy of the clients' daily attendance and transport attendance.

- Process quarterly subvention claims for submission to regulatory agencies.

- Assist in the request for inventory controls and equipment maintenance

- Assist in the request for purchasing functions from the team

- Support the administration of customer service - Receptionist duties, Answer enquiry, Coordinate messages to clients/family/team member

- Other general administrative work (such as coordinating messages to the team, photocopying documents, helping the team member to submit records to another department, and preparing meetings…)

- Undertake any other admin duties that the Centre Manager may assign from time to time

JOB REQUIREMENTS

· Diploma holder, preferably WSQ Diploma in Social Service or Healthcare Management.

· Patient-centered and enjoys working with the elderly.

· Team worker with good communication, interpersonal, and people engagement skills, preferably with the ability to speak any local languages and dialects

· Good administrative and organisation ability

· Competent in IT skills (Microsoft Excel, Office, and PowerPoint)

· At least 1 year of relevant healthcare industry experience is preferred.

**Please note that the working location is at Woodlands Street 82. We offer 5 days work week. Office hours and meals are provided while on duty.

Contract duration: 6 / 12 / 18 months contract

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

English Language Teacher

Salary: SGD 3,500 - SGD 4,200

Working Day: 5-day work week including 1 weekend
Working Hour:

• Weekdays: 10.30am to 7.30pm //12.30pm to 9.30pm
• Weekends: 8.45am - 6.30pm

Location: Clementi, Bukit Batok, King's Arcade, Ang Mo Kio, Hougang, Marine Parade, Tampines

Job Responsibilities:

• Plan and deliver English language composition writing and English language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Mark students' scripts in accordance with the Company's guidelines and rubrics
• Ensure marked scripts are returned in a timely manner.
• Maintain accurate records of students' progress and cater to students' educational needs in a timely manner.
• Be actively involved in the planning and preparation of curriculum and innovation of teaching methodology.
• To provide timely feedback to parents and address their concerns appropriately.
• To be tasked with 12 classes of various levels (Primary 1 - Secondary 4)

Qualifications:

• Prefer candidates with a degree qualified in a related field (English Language, Linguistics, Arts and Social Sciences, Mass Communications, Humanities, and Law)
• Achieved academic excellence in English Language, English Literature and General Paper (GP).
• With at least 1 year of relevant teaching experience in established enrichment centers is preferably.
• Familiar with the latest MOE syllabus and examination requirements.
• Prior experience in teaching English language creative writing is an advantage

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

We are hiring Contract Call Centre Officer to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities:

• Engagement of residents and community partners to address enquiries about population health
• Proactively liaising with community partners to facilitate coordination of community based services for residents
• Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
• Assisting residents with community appointment related requests
• Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
• Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Job Requirements:

• Min Nitec and Diploma in in Health Management or Health Programme preferred

All Interested candidates are invited to email your resume in MS Word format to:
[email protected]

Please include your full working experience, education background, notice period, expected salary.

Vicky Chen

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Location: Kent Ridge
Salary: $2.1k to $3.5k
Duration: 1-2 years

The job holder will support the operations of Call Centre in the following areas but not limited to:Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
Assisting residents with community appointment related requests
Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

Min Diploma in any field
Able to commit for one year and start immediately
Open to work extended hours eg weekends
Prior customer service skills would be advantaegous

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Responsibilities

Responsible for handling in-bound calls, facsimiles and email requests for general enquiries within the hospital targeted service standard levels.

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Minimum 1-2 years of call centre experience
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Salary: up to $5.2k (Base) + Transport Allowance + Sales Incentive + Case Allowance

Job Duration: Perm

Working Days & Hours: Monday – Friday Office Hours (on-call duties start 8am & after 5pm, no midnight trauma cases)

Location: Buona Vista

Job Description:

• Assisting surgeons in performing surgical techniques with company’s technology.
• Providing competent technical and clinical support when company’s technology is used by surgeons.
• Guide surgeons and other Operating Room Personnel in the safe and effective use new company’s technology.
• Ensuring appropriate instruments and implants are at the hospital and complete before each use
• Building positive relationships with customers on behalf of Sales Leads
• Identifying customer needs and recommends appropriate registered and available products to addressthem and/or pass it on to Sales Leads for follow up.
• Maintaining a thorough understanding of the company product lines; updates, features, benefits, surgical techniques independently.
• Adheres to compliance policy and guidelines at all times

Job Requirements: Min Valid SNB, BCLS and 2 years OT/Scrub Nurse Experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
• Perform post-case administration for future reference

Requirements:

• NITEC cert, diploma or degree in any field.
• Relevant insurance certification will be an advantage
• At least 1 year of experience in customer service, preferably in a call centre
• Enjoy people engagement and providing good advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly over the phone

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24077

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.