TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including San Jose, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on Tiktok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize Tiktok codebase, and make the code/coding become more accessible for Tiktok engineers.

Job Overview

We are looking for an experienced Data Science & Engineering expert to join our team and be responsible for data collection and preparation for large language models (LLMs). You will be responsible for sourcing high-quality data from various sources, managing external annotation teams, and working closely with the R&D team to ensure model training and optimization.

Key Responsibilities

Data Acquisition:

- Responsible for data collection for large language models, including:

- Sourcing ready-made data from public datasets, commercial data providers, etc.

- Developing data scraping tools to acquire data from the internet and other sources.

- Managing external annotation teams to ensure high-quality data annotation.

Data Preparation:

- Collaborate with the R&D team to define data annotation rules and quality standards.

- Review annotation results to ensure data quality meets model training requirements.

- Explore industry-leading data production methods to continually optimize data acquisition and preparation processes.

Data Compliance:

- Collaborate with the legal team to handle data compliance issues, ensuring data acquisition and usage comply with relevant laws and regulations.

Team Management:

- Responsible for recruitment and management of internal data products or operations teams.

Qualifications

Minimum Qualifications

1. Experience in traditional AI data collection or data annotation areas.

2. Excellent communication skills, strong initiative, excellent product and business integration capabilities, strong execution and results-oriented.

3. Proven experience in leading overseas teams.

Preferred Qualifications

1. Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Summary:

Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.

In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*5 days work week, Rotating shift, 1 weekday & 1 weekend off

Job Description:

•Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner

•Ability to understand customers’ needs and provide appropriate solutions and attention

•Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

•Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:

•Min. O level holder and above

•Good written/verbal communication skills

•Call centre experience

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Responsibilities

• Handle calls both outbound and inbound
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary
• Other ad hoc dutuies assigned by supervisor

Requirements

• Min A Level, NITEC, Diploma
• Good communication and interpersonal skills.
• Good team player, have an eye for details and ability to multi-task

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

To ensure the DC and equipment are in functioning and operational condition, report if there is equipment fault.

- To assist to perform site preparations and liaise with the relevant vendors on tasks such as IT rack mount plan, structure network cabling system, power supply and electrical wiring, air-conditioning, UPS and etc when required.

- To plan, coordinate and execute any shutdown and power up machines (according to operation manual and SOP) when required by the Customer, to facilitate the activities related to electricity, power maintenance and enhancements. The service shall include polling the possible affected parties, obtaining the approval from the Customer’s Representative and sending out the broadcast messages.

- To ensure that all trouble-shooting, upgrade, maintenance work and any other activities that affect data centre availability must be carried out after operating hours and/or over the weekend at no additional cost to the Customer. All urgent faulty parts replacement of the equipment shall seek approval from the Customer’s Representative. The list of warranty and/or maintenance contract and documentation is covered under Server Management Services.

- To ensure all technical and operational issues, that will affect the daily operations of data centre, be resolved within the stipulated Service Levels.

- To advise and propose improvements to the current processes or procedures for better efficiency and to improve the security of the data centre. However, such proposals shall be subjected to the review and approval of the Customer.

- To monitor the environmental equipment in the Data Centre to ensure that they are within acceptable operating level and take corrective actions to rectify any defects affecting the following:

o Main and Backup Incoming Power Supply

o Uninterruptible Power Supply (UPS)

o Cooling System (Air-conditioning) and Leakage Detection

o Temperature and Humidity

o Rack Space

o Network Data/ Telecom Cabling

o Fire Protection and Fire Alarm System Status

o CCTV and Motion Detectors

o Cleanliness and Tidiness

o Equipment Movements and Storage Management

o Secure Disposal of Media and Documentation

- To take pre-emptive measures to prevent any outage or single point of failure in the Data Centre due to environmental factors. This shall include monitoring of environmental equipment and follow-up with the Customer’s sub-contractors or building management to ensure that defects are identified and corrected.

- To ensure that all equipment in the Data Centre is serviced in accordance with the equipment servicing schedule.

- To provide 1st level onsite problem identification, problem reporting and vendor support after operating hours at no additional cost to the Customer in the event that any environment element fault alert is triggered after the operating hours.

- To liaise with the Customer’s Building Management Unit (BMU) at the Customer’s sub-contractors for the maintenance and servicing of the equipment in the Data Centre:

o Power Supply

o UPS

o Cooling System (Air conditioning) and Leakage Detector

o Fire Protection System

o CCTV and Motion Detectors

- To liaise and coordinate with the Customer’s appointed third-party vendors for the servicing of computer equipment hardware.

- To document and track all equipment in the Data Centre. The format of documentation shall be approved by the Customer.

- To establish capacity plans by analyzing current Data Centre resources based on current load and information given by the Customer on future growth requirement.

- To carry out annual capacity planning for the Data Centre at dates mutually agreed by the Customer, so as to project the requirements of UPS, power points, network, rack space and other Data Centre peripherals resources needed.

- The capacity plan report shall be submitted to the Customer within TWO (2) weeks upon the completion of planning.

At NoFrills Dental, we believe in delivering high-quality dental care to our patients with professionalism and empathy. Our contact center is the first point of contact for patients seeking dental treatments, and we’re looking for enthusiastic, patient-focused individuals to join our growing team.

Job Responsibilities

• Respond promptly to incoming inquiries from potential patients via WhatsApp, phone calls, and email.
• Triage and prioritize leads, following structured protocols to maximize appointment bookings.
• Provide accurate information about our dental services, including dental implants, orthodontics, and general dentistry.
• Handle objections and address patient concerns with empathy and professionalism.
• Follow up with leads using a 5-7 touchpoint strategy, ensuring no opportunity is missed.
• Confirm appointments and send reminders to patients.
• Maintain accurate records of all interactions in our CRM system (HubSpot).
• Collaborate with the team to achieve daily, weekly, and monthly booking targets.

Requirements

• Experience:

1. Prior experience in customer service, sales, or healthcare support roles is preferred.
2. Familiarity with CRM tools like HubSpot is an advantage but not required (training provided).

• Skills:

1. Excellent verbal and written communication skills.
2. Strong persuasion and problem-solving abilities.
3. Bilingual or multilingual (English + Mandarin/Tamil/Malay) is a plus.

• Personality:

1. Empathetic, patient, and enthusiastic about helping people.
2. Goal-oriented with a team player mindset.

• Other:

1. Ability to work flexible hours, including weekends if necessary.

Why Join Us?

• Competitive salary with performance incentives for meeting booking targets.
• Training provided for all dental services and lead management protocols.
• Friendly and supportive team culture.
• Opportunities for career growth in a thriving healthcare business.
• Employee benefits, including dental care for you and your family.

We are looking for a regional role for APAC DCS Planning and Service management, this role plays a critical function in ensuring the overall DCS service aligns with cascaded goals & objectives, complies with all relevant policies, rules, and in-country regulatory requirements.

Key responsibilities include process governance, risk management, budgeting, and continuous improvement.

Job Responsibilities:

Process Governance:

• Establish, document, and maintain robust service delivery processes.
• Ensure compliance with all relevant internal and external policies, procedures, and regulations.
• Conduct regular process reviews and audits to identify and mitigate risks.
• Develop and implement process improvement initiatives to optimize service delivery.

Risk Management:

• Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.
• Develop and maintain a risk register for DCS services.
• Ensure appropriate controls are in place to manage identified risks.
• Support regular DCS systems risk assessments, compliance audits and reviews.
• Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.

Budgeting & Financial Management:

• Develop and manage the DCS service budget.
• Monitor and control service costs to ensure they are within budget.
• Prepare financial reports and analyses for management review.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders.
• Communicate effectively with all levels of the organization.
• Proactively identify and address stakeholder concerns.

Qualifications:

• Degree in Information Technology, or a related field.
• Minimum of 3-5 years of experience in IT service management or in Tech Risk with a focus on governance and control within an IT enterprise environment
• Relevant industry certification (e.g:ITIL, Six Sigma, COBIT)
• Solid writing, documentation,interpersonal and communication skills.
• Experience in the areas of Risk Management, IT audit or IT security is an added advantage
• Prior working experience in banking or financial institutions would be an added advantage.
• A good understanding of MAS or APAC financial regulators technology risk guidelines or mandates would be valuable

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on TikTok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize TikTok codebase, and make the code/coding become more accessible for TikTok engineers.

Job Responsibilities

1. Participate in the design and implementation of a high-availability, scalable, distributed large-model machine learning platform to support the development and efficient iteration of large models for TikTok;

2. Explore cutting-edge technologies related to large-model engineering(LLMOps), covering areas such as data processing, model training, inference services, evaluation system, automated orchestration, prompt engineering, and resource scheduling;

3. Construct a high-performance, cost-effective large-model inference service architecture that ensures high service availability.;

4. Explore the application of frontier large models, Code Agents, etc;

Qualifications

Minimum Qualification

- Bachelor's degree or higher in Computer Science or related fields, with good communication and teamwork skills;

- Solid programming foundation, good coding style, familiar with multi-thread programming, distributed computing, network communication, memory management, and design patterns;

- Experience in engineering R&D or infrastructure, proficient in at least one of the following development languages: C/C++, Python, Golang; and experience researching and developing distributed systems, with the capability and experience in optimizing system performance.

- Experience in developing and deploying large-scale models, including data processing, training, deployment, and evaluation and DevOps/MLOps;

- Experience in large-model service deployment and optimization and distributed scheduling, computing, and storage projects like K8s, Ray, Hadoop, Spark, HDFS;

- Familiarity with deep learning frameworks such as TensorFlow, PyTorch, and understanding of large-model engineering frameworks like vllm/langchain.

Preferred Qualifications

- Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

8 months renewable

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

- 1 Year Contract (Convertable)

- Up to $3000

- Office hours

- Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Salary:

• Up to $3000

Working hours:

• Mon to Fri: 9am to 6pm

Location:

• Bukit Merah

Requirements:

• Good interpersonal, communication and written skills
• Proactive, committed and self-motivated
• Positive team player who is also able to work independently
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent.
• Bilingual with proficiency in mandarin preferred to liaise with mandarin speaking clients

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

We’re looking for a Call Centre Executive to help provide exceptional customer service to patients and the public in a healthcare setting.

What You’ll Do:

• Manage appointment calls and general inquiries with high service quality.
• Provide one-stop information and assistance to callers.
• Handle patient feedback and resolve service-related issues.
• Collaborate with other departments to ensure smooth Call Centre operations.
• Perform administrative duties like tracking staff leave and conducting performance audits.

Requirements:

• Diploma in any discipline (Healthcare experience is a plus!).
• At least 2 years of experience, ideally in a healthcare or call centre environment.
• Strong communication skills.
• Able to work alternate Saturdays.

Ready to make an impact? Apply today and be part of a team that values excellence in patient care!

#Healthcare #CustomerService #CallCentre #JobOpportunity

Please send in your latest resume to [email protected] or contact Tammy Yap at +65 64160542

*Only shortlisted candidates will be notified*

Tammy Yap Yong Qi (R24121217)| Employment Agency Licence No:04C3537

Job Scope:

• Answers incoming and outgoing calls in a timely manner and in accordance with the Hospital policy.
• Maintains confidentiality of caller and information as directed.
• Directing calls to internal and external stakeholders.
• Updating of contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Conducting appointment bookings from all sources of referrals for the Clinics/Centres via phone calls, faxes and emails
• Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
• Performing emergency activations (E.g. Code Blue, Trauma, Acute stroke etc.).
• Reporting fault on telecommunication equipment
• Performs other related duties as assigned or requested.

Requirement:

• Min. Nitec / Diploma in ANY fields
• Prior call centre experience will be advantageous!
• Training Provided
• Comfortable with working shifts

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Call Centre Associate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: $12 - $14/Hour

Working hours (Shift and rostered)

• Work when
• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: 8 months to 1 year
• Office: Clarke Quay

Job Requirements:

• Singaporean
• At least 1 year of work experience in inbound call centre
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Survey Experience Supervisor /Team Leader (Establishment)

• Salary: S$4,000
• Work duration: till Dec 2025 (Renewable depending on performance and project)
• Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to targeted audience is Establishment
• Work location: Clarke Quay / Novena (work in office)
• Able to start work immediately or within 1 month notice period

Job Scope:

• Lead a team of Survey Experience Officers to achieve KPI
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers perform their duties and delegated tasks
• Set KPI for the officers in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Ensure that the given KPI for the team are being met based on the project timeline
• Monitor and provide project status report to manager

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6947

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Company profile

Responsibilities:

• Oversee and manage the day-to-day operations of the Channel Operations team,
• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance
• Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• At least 5 years of experience in operations management, with 2 years in a supervisory role.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Opportunity:

• Permanent Role
• Working Location: East
• Work hours: Mon to Fri 8:30am - 5:30pm (minimal OT)
• $4500 - $5500 Basic + Moblie Claim + Transport Claim + Bonus

Adecco is partnering with a APAC Leader in Data Center more than 60 years presence in the regions.
Candidate can expect the working culture with open communication and team work dynamics.

The Job:

• Daily Service Operations: Manage cross-connects, remote hand support, and service reporting while ensuring efficient issue tracking and resolution.
• Customer Project Support: Oversee co-location delivery, vendor installations, cabinet placement, and customer site visits for seamless project execution.
• Fault Resolution: Provide effective second-line support and escalate issues as needed to ensure timely resolution of data center faults.
• Leadership & Process Improvement: Lead outsourced operations teams, optimize workflows, and enhance service delivery to improve turnaround times and customer satisfaction.
• Performance Reporting: Deliver timely and accurate management reports on data center performance and operations.

The Talent:

• Diploma/Degree in engineering/facility/operation or technical discipline
• 3-5 years professional working experience in Data Center Service Operation & Facility Management
• Only Singaporeans.

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• All shortlisted candidates will be contacted.

Requirement:
• Have Call centre exp/ Customer Service or Have order processing exp
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Salary: $3000 per month

Working days: 5 days per week (Office hours)

Work location: Clarke Quay / Novena

Contract duration: till December 2025 (extendable)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data (target respondent: corporate company/establishment)
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken and good verbal/written communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Well Established Company
• Basic $3500 - $4500 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working hours : Normal working hours
• Training provided for those without/lesser experience

Job Responsibilities:

• Project implementation to ensure the successful and smooth delivery of systems/projects through effective planning, management, and deployment of resources
• Manage project and site activities, attend project meeting
• Perform equipment set up, start-up and commissioning
• Provide technical support and troubleshoot equipment faults after project handover
• Works closely with the Project Team, Manufacturers and Vendors to deliver Customer’s expectation within timeline
• Familiar with Singapore safety regulations and process. Prepare and submit project safety documents
• Involves in technical specifications review of the project scope
• Any ad hoc duties as assigned

Job Requirements:

• Minimum ITE/Diploma/Degree in Mechanical Engineering or its equivalent
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Location:

• Upper Thomson

Working Hours:

• 5-day work week (2 weekdays off)
• 8:30 am - 6:15 pm / 9:30 am - 7:15 pm

Basic Salary:

• $2,500 - $3,500

Responsibilities:

• Be the main contact for patients & partners
• Manage appointments & inquiries
• Deliver top-notch customer service & resolve concerns
• Maintain accurate records & reports

Requirements:

• Min O Level and above
• 2 Year of Customer Service experience
• Able to commit 2 rotating shift , 5 days including both weekend

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Requirements:

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Description:

• Receive and handle inbound customer orders, queries and complaints (via hotline)
• Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions

Job requirements:

• Min Nitec and above
• Have Call centre exp/ Customer Service or Have order processing exp

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

Process Governance:

·       Establish, document, and maintain robust service delivery processes.

·       Ensure compliance with all relevant internal and external policies, procedures, and regulations.

·       Conduct regular process reviews and audits to identify and mitigate risks.

·       Develop and implement process improvement initiatives to optimize service delivery.

Risk Management:

·       Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.

·       Develop and maintain a risk register for DCS services.

·       Ensure appropriate controls are in place to manage identified risks.

·       Support regular DCS systems risk assessments, compliance audits and reviews.

·       Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.

Budgeting & Financial Management:

·       Develop and manage the DCS service budget.

·       Monitor and control service costs to ensure they are within budget.

·       Prepare financial reports and analyses for management review.

Stakeholder Management:

·       Build and maintain strong relationships with stakeholders.

·       Communicate effectively with all levels of the organization.

·       Proactively identify and address stakeholder concerns.

• Degree in Information Technology, or a related field.
• Experience in IT service management or in Tech Risk with a focus on governance and control within an IT enterprise environment
• Relevant industry certification (e.g: ITIL, Six Sigma, COBIT)
• Solid writing, documentation, interpersonal and communication skills.
• Experience in the areas of Risk Management, IT audit or IT security is an added advantage
• Prior working experience in banking or financial institutions would be an added advantage.

Good understanding of MAS or APAC financial regulators technology risk guidelines or mandates would be valuable.

Working days- Monday - Friday

Working hours-9:00 am to 6:00 pm

• Performance Bonus
• Travelling Allowance
• Mobile Allowance
• Medical
• Insurance

Contract duration: 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3500 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)