Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over the phone.
• Listen, probe and question in order to clarify and understand customer needs
• Any other ad-hoc tasks assigned

Requirements:

• N Level and above
• Proficient in relevant computer applications (Microsoft Applications)
• Able to multitask
• Able to work 12-hour night shift (8pm to 8am, 2-days-work-2-days-off on rotational basis)
• Able to work independently

Additional Information:

• Starting basic salary range of $1,700 to $1800
• 15 to 16 working days a month, depending on roster
• Training will be provided in office hours (9am to 6pm) for the first week
• Night-shift allowance of $10 per rostered night worked
• 12 weeks probation
• Incentives are applicable upon confirmation (more details during the interview)
• Recruitment is subject to background check and clearance

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanation, and solve problems for customers.
• Complete special projects as assigned.

Requirements

• Min GCE 'A' Levels or Diploma in any field
• No experience needed All training provided
• Required to start work immediately

All Interested candidates are invited to email your resume in MS Word format to: [email protected]

Ivy Yong Shi Mei
R2198995

Recruit Express Pte Ltd 99C4599

Rate: $13/h

Working hours: office hours, Mon - Fri

Commitment: min. 3 months

Requirement:

- Can commit for 3 months

- Can start ASAP

- don't mind call center environment

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Major holding company for distribution of pharmaceutical products.

Location :

Jurong East (island-wide pickup service provided)

Working Hours :

5-day work week (Mon to Fri, 830am – 530pm)

Salary :

• $2.5K (Contract period)
• After conversion, subjected to AL 21 days, MC 28 days + VBs

Core Responsibilities (Training given) :

• Under healthcare business unit
• Assist in handling client phone calls and order processing

Interview Workflow :

1. 30-40 mins video interview
2. If deemed suitable, a written assessment will be sent (candidate needs to send back the written assessment within the next 30 mins)

Requirements :

• Have Call Centre/ Customer Service or order processing experience
• Minimum Nitec and above, do note that this is not a purely call centre assistant role but is more on order processing
• Handle sales orders, customer and client enquiries/complaints
• Provide high service levels to the respective customers and clients

General Responsibilities :

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfactio
• Resolve customer queries/complaints and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Maintain up-to-date information on processes, products, price lists, etc
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

We are seeking a customer service associate for our client, ST Engineering. Details as follows:

Job Title: Call Centre Associate, Ang Mo Kio (1-2 year contract, salary up to $2300 + $250 monthly performance incentive)

Job Description

Reports to Contact Centre Team Lead

Handle customer service hotline and provide first level of supports from OMNI Channels

Resolve customer queries efficiently and escalate problems/issues promptly.

Follow Standard operating procedures closely.

Work as a team and ensure that the contact centre service level is met

Requirements

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Working Hours: Mon-Fri (normal office hours) and alternate Saturdays (half-day)

Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

- 1 Year Contract (Convertable)

- Up to $3000

- Office hours

- Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Salary:

• Up to $3000

Working hours:

• Mon to Fri: 9am to 6pm

Location:

• Bukit Merah

Requirements:

• Good interpersonal, communication and written skills
• Proactive, committed and self-motivated
• Positive team player who is also able to work independently
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent.
• Bilingual with proficiency in mandarin preferred to liaise with mandarin speaking clients

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

- 1 year contract (renewable based on performance and headcount needs)

- AMK

- Up to $2300 + PB

Job Responsibilities

• Reports to Contact Centre Team Lead
• Handle customer service hotline and provide first level of supports from OMNI Channels
• Resolve customer queries efficiently and escalate problems/issues promptly.
• Follow Standard operating procedures closely.
• Work as a team and ensure that the contact centre service level is met

Period:

• 1 year contract (renewable based on performance and headcount needs)

Location:

• AMK

Working Hours:

• During training: M-F: 8.30am - 6pm
• After training:

a) 9.00am to 6.00pm (Monday to Friday) and
b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).

Salary:

• Up to $2300 + PB

Requirements:

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
• Special Knowledge or Skills:

1. Pleasant disposition with good communication skills
2. Fluency in a second language to liaise with clients
3. Computer literate and good typing skills

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No:R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Description:

• Working hours: 5/5.5 Days
• Commitment period: 6 months (Convertible/Extendable)
• Location: Kallang Pudding Road
• Basic salary : $2290 + Shift Allowance $100

Roles & Responsibilities:

• Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems.
• Escalate cases that do not fall within FAQs to the relevant and correct parties.
• Follow-up on outstanding cases and perform call-backs to customers if necessary.
• Consistently deliver excellent quality service to our customers to achieve customer satisfaction
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Data entry and other ad-hoc duties assigned

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Gisalle Lim

Registration Number: R23115299

EA Licence No.: 06C28 59 (MCI Career Services Pte Ltd)

Role - Customer Service Officer (Call Center)

Work Location - Science Park

Contract Period - 1 year

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

• staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
• staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm

Remarks

• Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
• Mandarin speaking abilities is a plus
• Prefer short notice/immediate available
• G50 Clearance is required

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly.
• Provide information about products and services.
• Assist customers with troubleshooting and problem resolution.
• Maintain accurate records of customer interactions and transactions.
• Follow up on customer issues to ensure satisfaction.
• Collaborate with team members and other departments to enhance service delivery.

Qualifications:

• N/O-level/ Nitec/ Diploma Holders
• No experience needed, training provided

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Spa Esprit Group, established in Singapore in 1996, is a renowned beauty, lifestyle, and F&B brand with a diverse portfolio including Strip, Browhaus, and Tiong Bahru Bakery. With a mission to meet the lifestyle needs of the modern consumer, each of the nine companies within the group sets trends and values quality, value, and innovation. Operating globally with over 70 retail outlets in nine cities, including Singapore, New York, London, Shanghai, and Hong Kong.

JOB PURPOSE

Responsible for accepting inbound calls and enquiries in a competent, courteous, efficient manner and be the proactive point of contact for customers

CRITICAL ACCOUNTABILITIES

• To answer all customer telephone and enquiries accurately, consistently, and with confidence within agreed service time.
• Deal competently with customer complaints and take all possible action to resolve problems in a professional and customer-focused manner so to achieve customers’ full satisfaction.
• Using on-line systems to access data to answer customer enquiries within agreed service time.
• To take customer bookings for all products and services and accurately enter relevant booking data into the computer system, always offering the most suitable products and services to the customer.
• Provide technical information when required.
• Highlight opportunities and suggest solutions to improve work procedures, technology, and service.
• Maintain statistics for complaints & enquiries.

MINIMUM JOB REQUIREMENTS

• Good communication and interpersonal skills.
• Ability to change & adapt (high adaptability).
• Self-starting.
• People-centric.
• Able to take accountability.

Salary: $3000

Working Days: Monday - Friday

Working Hours: 830am – 6pm

Location: Chinatown

Contract Period: Till end of Dec 2025

Job duties:

• Attend to incoming hotline calls
• Conduct Household and Establishment interviews by phone
• Ensure that KPIs and service levels are met consistently
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Data entry and administrative work (eg: system entry)
• Ensure emails are attended and replied
• Status update report to supervisor
• Ensure highest level of customer experience
• Any other ad-hoc duties

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/7573

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Job Descriptions:

- Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

- Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

- Enter details of all the interactions accurately in the designated interaction management system.

- Maintain good soft skills throughout their interactions with Ptcp or MoP

Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP.

Job Requirements:

- Good communication skills in English

- Proficiency in other languages/dialects may be required depending on programme requirements

- Proficient in Microsoft Office applications

- Ability to work shifts/weekends and public holidays when required

- Ability to handle difficult interactions in a professional manner

Job description:

• Calling of existing commercial property loan customers for repricing.
• Sharing of repricing package to maintain portfolio volume and profitability.
• Ensure proper documentation and compliance with regulatory property financing guideline.

Requirements:

• Good interpersonal skill and objection handling.
• Mature, meticulous, well-organised, takes initiative, able to work independently and in a team.
• Good customer service mindset.
• Fast in learning and picking up commercial property knowledge and regulatory requirement.
• Knowledge of commercial property lending will be useful.

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Description

- Responsible for critical facility operation of Alibaba oversea data centers.

- Responsible for managing the changes on critical systems, responding the emergent failure and tracking preventative maintenance.

- Responsible for capacity management of facility systems including power and cooling, etc.

- Manage availability risk of facility systems and drive the resolution.

- Drive and implement projects to improve the capacity, efficiency and reliability of current facility system.

- Support IT manager (IT) on their project and operations.

- Support design and project teams on new site/data-hall construction and commissioning.

- Establish performance benchmark, conduct analyses, and prepare reports on all aspects of the critical facility infrastructure operations and maintenance.

Minimum Qualifications:

- Bachelors degree in engineering of electrical, mech or related field.

- 3+ years of critical facility management or operation experience in large scale data center or 5+ years large scale production facility management experience in large scale plant.

- Experience and knowledge of MEP equipment such as UPS, generator, Chiller, Pump, cooling tower, etc.

- Good sense of building and maintain a safety and high efficiency working environment in daily work.

- Strong written and verbal communication skill in English.

- High attention to details to identify the risk and drive to resolve them.

- Ability to communicate in Chinese.

Working Days/Hours: Monday - Friday; 830am – 6pm

Location: Chinatown

Contract till 31 Dec 2025

Job Description:

• Reports directly to the Quality Service Experience Manager (QSM)
• Responsible in providing excellent service to all customers
• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls
• Ensure accuracy of data collected from the customers
• Maintain and update the survey database with proper notes indicated in the system
• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments
• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases
• Provides daily email summary report to the QSM
• Escalate to the QSM on challenging issues or complaints received through mailbox channels
• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes
• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations
• Train and guide employees to create a culture of service excellence
• Any other ad-hoc duties

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

1 Year (Renewable)

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Bonus Package

• Yearly performance bonus: Up to 1 month of salary
• Gross $2500 - $3000

Working hours (Shift and rostered

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9.00PM
• Night Shift: 8.30PM to 8.00AM.
• Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Rate: $13/h

Working hours: office hours, Mon - Fri

Commitment: min. 3 months

Requirement:

- Can commit for 3 months

- Can start ASAP

- don't mind call center environment

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Location :

Jurong East (island-wide pickup service)

Major holding company for distribution of pharmaceutical products

Working Hours :

5-day work week (Mon to Fri, 830am – 530pm)

Salary :

$2.5K (Contract period)

Conversion to perm (AL 21 days, MC 28 days + VBs)

Core Responsibilities (Training given) :

Under healthcare business unit

Assist in handling client phone calls and order processing

Interview Workflow :

1) They will have a 30-40 mins video interview

2) If deemed suitable, a written assessment will be sent to the candidate (candidate needs to send back the written assessment within the next 30 mins)

Requirements :

• Have Call Centre/ Customer Service or order processing experience
• Minimum Nitec and above, do note that this is not a purely call centre assistant role but is more on order processing
• Handle sales orders, customer and client enquiries/complaints
• Provide high service levels to the respective customers and clients

General Responsibilities :

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Contract duration: 6 months / 12 months

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Responsibilities:

1. Introduce and promote the products and services of the Health Management Center to clients.
2. Provide health management advice and solutions tailored to the client’s needs.
3. Maintain relationships with existing clients and acquire new clients.
4. Participate in promotional activities to drive sales performance.
5. Handle sales orders and after-sales customer inquiries, ensuring high-quality service.

Requirements:

1. Strong communication and sales skills.
2. Passion for the health management industry; related experience is a plus.
3. A responsible, team-oriented attitude with the ability to handle pressure.
4. Proficiency in common office software and basic computer skills.
5. Good market awareness to identify and meet potential customer needs.
6. Fluency in both English and another language (depending on the location, such as Singapore where bilingualism may be required).

Compensation Structure:

• Base Salary: A fixed monthly salary $500~$2000(According to performance completion）.
• Performance Commission: Additional earnings based on sales performance, with commission rates depending on company policy.

Expected total monthly income for experienced employees ranges between $3,500 and $7,000, depending on individual sales performance.

Operating Hours 9:00 AM – 9:00 PM：
Employee shifts are scheduled by the store manager. Each workday consists of 5.5 hours (excluding meal breaks), with 6 days off per month.

Must be comfortable with rotational shift (Afternoon 8 Hours & Night 10 Hours on Monthly basis)

A Data Center Technician is the technical liaison between the technology teams, customer and the 24x7 Data Center Environment. As a data center technician, you will be responsible for providing on-site data center escalation support for mission-critical equipment. You can provision and troubleshoot a range of data center infrastructure components including, but not limited to hardware, fiber, networking, servers, NAS, and related equipment. You are efficient at collaborating and troubleshooting complex technical issues through Chat, Phone, and Email. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Must have demonstrated expertise in enterprise hardware installation, troubleshooting and repair in two or more of these areas:

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) for all tickets, emails & chats.
• Hardware installation, including device labeling, power connectivity and network cable connectivity.
• Complete hardware support work orders involving hardware, cabling, troubleshooting and break-fix.
• Provide smart-hands assistance as required for customers within specified SLA response times.
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor.
• Detailed and thorough documentation and record keeping.
• working knowledge with server and network hardware/components.
• Data center productivity and support tools, applications, and software including but not limited to (Windows, Linux, SSH, RDP, Putty, KVM, IPMI, Terminal, etc.)
• Provide vendor and client escorts as needed.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop, and implement project process improvement(s).
• General knowledge of server/network equipment and software support configurations.
• Basic understanding of data center power distribution and data center best practices.
• Must possess proven problem-solving skills, critical thinking skills and the ability to see tasks through to completion.
• Must be able to work from a ladder, in confined spaces
• Ability to sit, stand, kneel or squat for long periods of time.
• Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as server tones.
• Regular attendance is mandatory.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Must possess at least a High School diploma or GED equivalency.
• Two (2) years’ minimum of data center experience.

BASIC FUNCTION

As a Data Center Segment expert, the Sales Engineer is responsible for leading, developing sales strategies and plans as well as generate new business opportunities to the company. The position does this by locating, developing, defining, negotiating, and closing business relationships with potential and existing key accounts, end customers, consultants, and system integrators. The position maintains extensive knowledge of current market conditions, competitive positions, and solutions/services that PS can provide to develop the pipeline of business coming into the company. This position has the ultimate objective to aggressively achieve profitable growth through monitoring of Data Center project pipelines and assisting to convert these into actual orders.

SPECIFIC RESPONSIBILITIES

• Generate new business opportunities and proposes potential business deals by contacting potential customers, decision makers and target accounts. Screens potential business deals by analyzing market strategies, deal requirements and evaluate options.
• Works closely with local, regional, and global teams to close new business deals with persuasive approaches and pitches that will convince potential key accounts/customers to do business with PS. Collaborates to establish long term working relationships with key stakeholders and decision makers at different management levels across key accounts’ organizations.
• Establish, cultivate, and maintain key relationships with end customers, influencers, and contractors. This can be done in conjunction with distribution partners and direct engagement.
• Uncover and build opportunity pipelines with Sales, end customers and advance through the sales stages progressively till deal closure. Ensures that data is accurately entered and managed within PS’s CRM and sales/project management system.
• Establish budgetary forecasts and sales volume targets for the SEA DC market.
• Collaborate with Sales to assess level of involvement required from distribution to ensure success of closing business and project opportunities. Provides project guidance for price and quotation strategy to distribution network.
• Identifies and support in qualification of strategic alliances to expand PS solution, products, and services; and business networking to leverage into additional markets.
• Provide front line Data Center related marketing and technical support to distribution partners and dealers, as necessary.
• Analyze sales and market data to provide relevant information to senior management for decision making.
• Plays an active role in promoting PS in trade events and associations. Works with Marketing and Engineering to create, prepare and present technical papers and other application specific white papers for marketing collateral, trade journals and conferences.
• Be the expert in Data Center power products and solutions, industry standards and overall on-site power system design and integration.

TRAVEL

This position requires travel up to 50%.

QUALIFICATIONS / REQUIREMENTS

• Degree in Electrical or Mechanical Engineering with at least 8 years of relevant sales experience in the power generation business.
• Solid proven direct and channel sales track record. Able to present and negotiate with senior executives and decision makers both internally and externally.
• Results driven, strong will to compete and win in a business environment.
• A good team player and enjoys interacting with people of all levels.
• Able to travel frequently and work independently.

CRITICAL TECHNICAL, PROFESSIONAL AND PERSONAL CAPABILITIES/SKILLS

• Experience in Data Center segment is critical to the growth of PS business. Strong technical knowledge of power generation products and solutions. Has good knowledge of industry standards and requirements.
• Strong people and communication skills that engages and motivate others. Able to stimulate new thinking and remain customer focused.
• Strong drive to succeed; motivated, energized and demonstrates high level of enthusiasm.
• Excellent team player. Able to lead or participate in cross-functional teams to achieve goals and objectives. Objective, open-minded and receptive to feedback.

WORKING HOURS / LOCATION

• 5-day work week
• 8.30am to 5.15pm
• Located in Jurong

OTHER BENEFITS

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Company transport provided at Boon Lay MRT station
• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

(Please note that only shortlisted candidates will be notified.)

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Description:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer RelationshipManagement (CRM) system.
• Alert management of issues and concerns that require escalation for complete resolution
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements:

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)