English Language Teacher

Salary: SGD 3,500 - SGD 4,200

Working Day: 5-day work week including 1 weekend
Working Hour:

• Weekdays: 10.30am to 7.30pm //12.30pm to 9.30pm
• Weekends: 8.45am - 6.30pm

Location: Clementi, Bukit Batok, King's Arcade, Ang Mo Kio, Hougang, Marine Parade, Tampines

Job Responsibilities:

• Plan and deliver English language composition writing and English language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Mark students' scripts in accordance with the Company's guidelines and rubrics
• Ensure marked scripts are returned in a timely manner.
• Maintain accurate records of students' progress and cater to students' educational needs in a timely manner.
• Be actively involved in the planning and preparation of curriculum and innovation of teaching methodology.
• To provide timely feedback to parents and address their concerns appropriately.
• To be tasked with 12 classes of various levels (Primary 1 - Secondary 4)

Qualifications:

• Prefer candidates with a degree qualified in a related field (English Language, Linguistics, Arts and Social Sciences, Mass Communications, Humanities, and Law)
• Achieved academic excellence in English Language, English Literature and General Paper (GP).
• With at least 1 year of relevant teaching experience in established enrichment centers is preferably.
• Familiar with the latest MOE syllabus and examination requirements.
• Prior experience in teaching English language creative writing is an advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Senior Sales & Marketing Executive (Surgery Center)

• 5 days, 9am-6pm
• Location: Novena
• Salary: $4000 - $5000

Job Description:

• Develop marketing strategy and executing marketing projects from start to finish
• Develop relationships with channel suppliers (specialists doctors and nurses) for lasting working relationship
• Communicating and ensuring timely rollout of marketing plan.
• Researching demand for existing products/services and developing plans.
• Competitor analysis and pricing research.
• Identifying potential customers segments (B2C and B2B).
• Developing promotional packages.
• Compiling lists describing our offerings (Product offering).
• Building brand awareness and positioning.
• Sales and lead generation
• Report to CEO.

Job Requirements:

• Minimum 2 years relevant working experience preferably with hand surgery clinics
• Diploma in business or marketing
• Experience in sales/ business development in healthcare industry and liaising with specialist doctors

Interested candidates please send your updated resume via [email protected] or

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

Responsibilities:

· Provide administrative support

· Handle calls from corporate clients

· Keep accurate and compete records consistent with regulations, policies, and procedures.

· Organise and prioritise own workload to ensure provision of quality services.

Requirements:

· Able to start work Immediately

· Min. A level/Diploma or higher

· Customer-oriented and possess excellent telephone etiquette

· Having basic computer knowledge would be advantageous

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description:

1. Fully responsible for the business and team management of system products and R&D, including but not limited to product planning, system architecture selection/design and optimization, information security, product development and operation and maintenance management, new technology application, etc.;

2. According to the department's strategy, learn from the experience of the international pan-entertainment industry, formulate the overall goals and plans of production and research, systematically and effectively manage the implementation of the plan and adjust it in a timely manner according to the actual situation, and lead the production and research team to support the business effectively and efficiently;

3. Participate in the decision-making of major products and technical directions and the formulation of product and technical solutions, be responsible for the review of project plans, be responsible for guiding, handling, coordinating and solving problems in the project, and be responsible for the quality of the overall products;

4. Responsible for tracking and researching new technologies and new products in related fields, evaluating their safety and effectiveness, and trying to combine them with business needs to find the possibility of application in departmental products;

5. Responsible for the management and echelon construction of the production and research team, including technical professional training, technical guidance, improvement of R&D specifications and processes, etc., and continuously improve the professional ability and execution of the team.

Job Requirements
1. Full-time bachelor degree or above, major in computer science and other related majors;

2. More than 10 years of experience in product and development, more than 5 years of experience in system planning, management, R&D director or above in pan-cultural and entertainment business, and more than 5 years of experience in production and research team management; Technical VP or CTO of the entrepreneurial team is preferred;

3. Have systematic insights and cognition of business implementation, and have an in-depth understanding of common technical pain points and solutions in the landing process;

4. Understand the relevant business field knowledge of the pan-entertainment industry;

5. Familiar with the mainstream architecture concepts in the industry, master the architecture design methods of TOC products, and have successful experience, familiar with common development frameworks and technologies in the fields of go, big data, AI, etc.;

6. Have a global vision, excellent structured thinking ability and logical expression ability;

7. Have good organizational and management skills, keen ability to grasp the development trend of industry technology, good team spirit, communication and pressure resistance.

Requirements:

• Required to work in 24 x 7 Data Centre on varied 12 hours shifts including nights, weekends and holidays.
• Displays willingness to learn and is committed to provide service level excellence in everything that he / she does.
• Able to articulate effectively and works well within a team.
• Proficiency in Microsoft office.

Job Scope:

• Perform physical visitor access request into Data Centre.
• Perform physical equipment movement request in or out of Data Centre. Manage access requests and inventory movements with all necessary approvals & checking that it matches with request.
• Health monitoring of systems via Network Operations Centre dashboards using monitoring tools.
• Escalate issue to relevant parties based on Standard Operating Procedure (SOP) & escalation matrix.
• Perform data backups and ensure it is run on timely basis and manage failed jobs.
• Proper handover of information or task to be passed down to next team during shift handover to ensure smooth transition of outstanding issues or tasks.
• Reports generation (daily/weekly/monthly).
• Monitor patching activities.
• Daily checking of logs to prepare for audit: visitor log, keypress log, staging, storage, DC item log and inventory movements.
• Weekly checking of logs to prepare for audit: CCTV and degauss logs.
• Perform any other task assigned that is related to job requirements.
• Any other ad hoc duties as assigned by supervisor.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Responsibilities:

• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
• Liaises with other business owners and stakeholders for cknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
• Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor Business Unites and Servicing Units adherence to rules, regulations and procedures and escalate to respective senior management promptly.
• Handle cases end-to-end ensuring all callbacks to address customers’ matter are completed within the timeline promised to or requested by customer.
• Work with Business Unit and Servicing Unit or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of processes and procedure.
• Responsible for tracking and monitoring suspicious account movements and unusual transactions that may be risky to the Bank and customers.
• Preparation of reports on scam cases reported daily, weekly and monthly working very closely with Business Unit and Servicing Unit to attain and meet the Service Level Agreement goal.
• Handle complex cases with care and speed through co ordinating with Business Unit and Servicing Unit.
• Supporting Contact Centre Servicing team through handling Inbound Voice chat.
• Supporting Business Unit and Servicing Unit early detection of scam and fraud initiatives.

Job requirements:

• Degree/ Diploma in any discipline.
• Good written and spoken communication skills in English, with ability to influence and persuade stakeholders.
• Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
• A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.

Responsibilities

Responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Job Description:

• Extensive knowledge of Nursing acquired through significant experience in a Senior Clinical role.
• Demonstrable experience in quality, safety, and operational leadership with a clear focus on the development and sustainability of services from a quality, outcomes and experience perspective with a clear drive and passion for service change, quality improvement, delivery, and transformation.
• Experience of meeting regulatory compliance standards and the provision, maintenance, and reporting of data to meet compliance.
• Demonstrable experience of the ability to work autonomously, initiating and organizing workloads, delegating appropriately, responding to changing priorities and meeting tight deadlines.
• Demonstrable experience of the ability to make difficult decisions autonomously.
• Demonstrable experience in preparing and delivering Training to enable others to achieve quality and compliance standards across the company.
• Establish new and revise existing quality procedures and tools in support of audit and compliance activities.
• Identify quality process and system improvements and implement timely actions.
• Assist the clinical development organization in establishing procedures to support a risk-based approach to oversight of clinical trials using principles of quality by design and quality risk management.
• Collaborate with key stakeholders in the development and implementation of comprehensive internal (systems and procedures) and external (investigator sites and vendors) audit programs and plans.
• Serve as a quality subject matter expert and provide guidance to development personnel performing investigations, root cause analysis, and capas through knowledge of quality concepts and techniques.
• Participate on cross-functional teams as subject matter expert in GCP/GLP/GVP to provide guidance and risk-based options that promote compliance.
• Identify and communicate quality and compliance risks and participate in determination of appropriate planning to resolve and address issues and risks.
• Lead the strategy and activities in support of health authority GCP/GLP/GVP inspections.
• Review clinical study documents and check for consistency and compliance with relevant regulations, standards, and best practices.
• Coordinate projects to successfully meet timelines.

Job Requirement:

• Registered nurse or enrolled nurse background with a passion for patient care.
• Possesses the art of service excellence.
• Experience in management of feedback and service recovery.
• Well-versed in the operations of a service industry.
• Ability to conduct on-the-job training (Service and Clinical).
• Ability to initiate and implement Standard Operating Procedures.
• Ability to display mentorship skills.

Job descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries.
• Escalate issue and follow up.
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI.

Requirements:

• Min GCE ‘N’ level / Nitec / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

Job Description:

• Conduct training for new staff on the product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

Responsibilities

• Support and provide mechanical engineering design
• Handle design works and/or project management relevant to ACMV, Fire Protection, Sanitary and Plumbing.
• Supervise and coach a team of engineers in mechanical services for the project from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as either Project Manager or Team Leader in projects.
• Act as mentor to new employees.
• Provide technical assistance to engineers.
• Advise engineers on the project administration and contractual issues.
• Conduct technical discussion on common design problems with engineers

Requirements

• Recognised Degree in Mechanical Engineering with PEB Singapore
• Candidate must have min 6 years of relevant working experience in design engineering of ACMV / HVAC, Fire Protection and Plumbing services with Engineering Consultancies in Singapore
• Proven track record of working across organization boundaries to define requirements, solve complex problems and drive programs to successful completion
• Good understanding of Singapore Code of Practice and local authority submission process (LTA / PUB / BCA)
• BIM and CAD capabilities (REVIT / Microstation / Autocad) will be added advantage

Customer Service Officer (Banking Call Center/1 Year Contract/Up to $3800)

Shift work required (Shift Allowance + Training provided)

5 working days per week - 4 weekdays + 1 weekend

Responsibilities:

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Requirements:

• Proven experience working in a call center environment, experience in a banking/financial services sector will be an added advantage
• Excellent verbal communication skills with the ability to articulate information clearly and concisely.
• Strong listening skills to understand customers' needs and provide appropriate solutions and attention.
• Demonstrated commitment to delivering exceptional customer service and achieving total customer satisfaction.
• Ability to empathize with customers and tailor interactions to meet their individual needs.
• Proven ability to identify cross-sell opportunities and promote additional banking products or services during customer interactions.
• Strong analytical and problem-solving skills to identify trends in customer feedback and recommend improvement actions.
• Ability to handle customer complaints or escalations professionally and efficiently.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Agent. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Working Location: Kallang, Central Region

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Having prior experience in managing government projects would be an advantage
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

Job Descriptions;

• Conduct survey interviews via outbound calls in a professional and courteous manner.

• Provide guidance to participating companies, addressing any inquiries or concerns they may have regarding the survey.

• Provide regular updates on survey progress and any challenges encountered to the Project Manager or Team Leader.

• Upload completed survey data into CRM

• Participate in any survey-related ad hoc duties assigned by the Project Manager or Team Leader.

Requirements;

• Minimum O/A/Diploma/Degree

• Meticulous and detail oriented.

• Excellent communication skills, problem-solving skills and analytical skills.

• Confident, persuasive, good reasoning, proactive and willing to go extra mile.

• Strong interpersonal skills to assist survey participants effectively.

• Prior experience in survey administration, customer service or consultancy experience is a plus.

• Independent and self-motivated to achieve monthly KPIs

• Proficient in MS Office

• Singaporean only

Others;

• Working hours : Monday to Friday, 9.00am to 6.00pm

• Basic Salary: $3000, Monthly Incentive: Up to $100

• Office Wear

• Working location: Town area

You can forward your updated resume to [email protected]

Company Registration Number: 201622755N | EA Licence: 19C9859

Responsibilities:

• Manage project planning and execution, including site meetings attendance.
• Develop and oversee project schedules and the main work program.
• Search for the vendors for additional project tasks and maintain communication with customers/consultants.
• Assist with the drawing submissions, approvals, installation, testing, commissioning, and related tasks.
• Conduct test procedures and coordinate testing and commissioning activities.
• Conduct audits on project installations and completed tasks.
• Gather documentation for submission to the customer.

Requirements:

• Min Diploma in Marine/Mechanical/Electrical Engineering
• At least 6 years of Project Management experience in Data Center/Building Power Generation environments preferred.
• Experience in Data Center management is required.
• Fundamental technical knowledge in diesel power generation is preferred.
• Proficiency in MS Office.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction.
• Provide satisfactory explanations to customers and take remedial action where necessary.
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems.
• On the job training provided
• Ad-hoc duties that related to contact centre projects.

Working hours:

Any 5 days from Mon to Sun

9am to 5pm/10am to 2pm/11am to 3pm /8am to 1pm

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention.

• Identify cross-sell opportunities during customer interaction.

• Consistently deliver quality service to our customers to achieve total customer satisfaction.

Solicit customers feedback and identify problem trends for improvement actions.

Working arrangements:

• 5 working days per week - 4 weekdays 1 weekend
• AM shift will be any 8 hours between 8am - 8pm
• PM shift will be any 8 hours between 1pm - 12 midnight

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Analyze and fine tune the speech analytics (SA) content and applications
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices
• Ensure SA contents are concise to minimize misunderstandings within other business lines
• The incumbent may be required to support other adhoc duties as needed within the business lines
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6288

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Salary: $3000 per month

Working days: 5 days per week

Work location: Clarke Quay / Novena

Contract duration: till December 2024 (renewable)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data (target respondent: corporate company/establishment)
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• At least 1 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken and good verbal/written communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts (3 on + 3 off)
• Salary Package: Basic Salary + Shift Allowance ($300) + AWS + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Supervisor

• Salary: S$4,000
• Work duration: Immediate till end of Dec 2024 (Renewable depending on performance and project)
• Yearly Renewable Contract
• Working hours: 5 days across Mon - Sun, up 44 hrs/wk
• Work location: Clarke Quay / Novena area (work in office)
• Able to start work immediately or within 1 month notice period

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• PROFICIENT in Microsoft Excel
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager to drive Data Center / Infrastructure projects for our client in Singapore which is a top global investment bank.

Responsibilities:

• Deliver Data Center / Infrastructure related projects, including implementation, migration, and upgrading.
• Focus on Project Management initiatives in Asia Pacific with an emphasis on:
• Technology systems infrastructure deployments / upgrades
• Understand the purpose of each application or infrastructure.
• Define resource requirements.
• Facilitate meetings among all stakeholders/ vendors regularly and produce status update reports periodically.
• Provide forecast costing for initiatives and maintain the budget throughout the project along with requisite administrative tasks.
• Support project processes, documentation, progress reporting, status meeting and escalation effectively.
• To deliver high visibility projects

Requirements

• Past project management experience in managing large scale projects for technology infrastructure services (such as datacenter / networking) in the banking / financial domain.
• Experience in managing project budgets with good understanding of P&L, Cash Flow forecasting and resource cost management.
• Possess past hands-on infrastructure experience such as server building, cabling, procurement, network switching, firewall configuration, racking, etc.
• Able to assess infrastructure requirements dependencies, constraints, and migration strategies working with the various technology SME’s.
• Experience in managing senior stakeholders with good communication skills.
• Vendor Relationship Management experience
• Formal project management training or certifications is a plus

To submit your application, click 'apply' or send your resume to [email protected]

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Minimum 1 year of call center experience
• ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm