Job Requirements:

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Location: Ubi

Training (first 1 week): 830am to 6pm (Mon to Fri)

Working days: 4 weekdays + 1 weekend (Sat/Sun)

Working hours: 11am to 3pm - official hrs (may be tasked for any shift subject to volume of calls: 8am to 12pm, 9am to 1pm, 10am to 2pm, 1pm to 5pm)

• To attend to calls
• Keying information into system
• Other ad hoc duties assigned
• Training will be provided

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer - Commission based

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer) who are keen to take on flexible-work arrangement as a Recruiter cum Telemarketer.

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

Able to work in Shifts , weekend and PH support

Call Centre Officer (3 shifts, 40 hours per week)

• 3 rotating shifts (5 or 6 days, depends on roster) & 12 hours shift
• 40 hours per week
• $2,800-$3,200

Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Requirements

• Min Diploma is preferable
• Able to accept candidates with min 3 years call center experience
• Able to read and write fluently in English
• Able to adapt to fast pace working environment
• Computer literate and good typing skills

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: NICH) or contact me at +65 9834 1147 for a confidential discussion.

Job Code: NICH

EA Reg No: R23112658 (Nicholas Heng Zhe Xuan)

EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Scope:

• Answers incoming and outgoing calls in a timely manner and in accordance with the policy.
• Maintains confidentiality of caller and information as directed.
• Directing calls to internal and external stakeholders.
• Updating of contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Reporting fault on telecommunication equipment.
• Performs other related duties as assigned or requested.

Requirements:

• Min Nitec/Diploma in any field
• Call Centre experience will be advantageous !!
• Comfortable with making and recieving calls

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Call Centre

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Job Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries, concerns, and complaints.
• Provide information on products, services, and policies, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues and escalate complex problems when necessary.
• Process orders and transactions, following company procedures.
• Perform follow-up calls to ensure customer satisfaction.
• Meet performance targets, including call resolution and customer satisfaction.

Requirements:

• Min Diploma a in any discipline
• Have min 1-2 years of Call centre/ Customer Service/ order processing experience

Interested candidates, do submit your resume to [email protected]

Attn: Ariel Fong Jea Yee (Outsourcing Team)
Audrey Chan Yu Jing (R1104782)

Recruit Express Pte Ltd (99C4599)

EA License No: 99C4599

EA Personnel No: R1761665

Location: Dhoby Ghaut

Working hours: 8.30am - 6pm (Mon-Fri)

Duration: Immediate - 5 months

Responsibilities

• Assist in managing daily contact centre operations professionally via phone-in, email and walk-in.
• Collaborate with contact centre staff to address and resolve operational issues promptly.
• Provide immediate attention to customers' needs and follow-up with appropriate resolutions
• Enhance customers’ experience by executing satisfactory service recovery actions
• Achieving the set targets for productivity and quality
• Complete fulfilment of application and renewal of contracts for both Residential and Business customers
• Other ad-hoc duties assigned

Requirements

• Relevant experience in customer service/ contact centre operations would be preferred
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Location: Ubi

Training (first 1 week): 830am to 6pm (Mon to Fri)

Working days: 4 weekdays + 1 weekend (Sat/Sun)

Working hours: 11am to 3pm - official hrs (may be tasked for any shift subject to volume of calls: 8am to 12pm, 9am to 1pm, 10am to 2pm, 1pm to 5pm)

• To attend to calls
• Keying information into system
• Other ad hoc duties assigned
• Training will be provided

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Salary: $13/hr

Duration: 3 months

Working Days & Hours: Monday to Friday office hours

Location: Ubi

Job Description:

• Call centre duties

Job Requirements: Min GCE A Level / Diploma in any course

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities:

• Day-to-day services of the Concierge and Bell operations, which may include but not limited to:

AGENT
- Providing hotel guests with information about local attractions

- Assisting hotel guest with ground transport arrangements

- Escort arriving and departing guests

- Maintains luggage storage

- Responding to internal and external emails and tele-enquiries

OFFICER
- Master all duties and responsibilities of an Agent and provide guidance and supervision while on shift.

- Handle all guest request and complaints and take ownership of guests’ feedback. Correspond with them accordingly.

- Assist to handle overbooked situations with Duty Manager.

- Log daily incidents and be aware of any general liability issues.

Requirements:

• Minimum qualification of GCE N’ Levels (Service, hospitality, tourism or related disciplines preferred)
• Fresh graduates will be considered for Agent role.
• Applicants with at least 2 years experience in 5-star hotels will be considered for Officer role.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Job Requirements:

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

Job Summary:

Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.

In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*5 days work week, Rotating shift, 1 weekday & 1 weekend off

Job Description:

•Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner

•Ability to understand customers’ needs and provide appropriate solutions and attention

•Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

•Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:

•Min. O level holder and above

•Good written/verbal communication skills

•Call centre experience

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Responsibilities

• Handle calls both outbound and inbound
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary
• Other ad hoc dutuies assigned by supervisor

Requirements

• Min A Level, NITEC, Diploma
• Good communication and interpersonal skills.
• Good team player, have an eye for details and ability to multi-task

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Salary

Job Description:

• Receive and handle inbound customer orders, queries and complaints (via hotline)
• Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions

Job requirements:

• Min Nitec and above
• Have Call centre exp/ Customer Service or Have order processing exp

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

Outbound Call Agent (Call Centre)

• Salary: S$ 2,000 - 2,800
• Working Hours: Monday - Friday (9am - 6pm)
• Location: Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Location: Bedok

Working hours:

Monday - Friday office hours

Job description:

- Handle inbound /outbounds phone calls / Emails

- Handle inquiries

- Managing feedbacks and complaints and liaise w backend support to resolve issues

- Any other duties

Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diploma/NITEC in any discipline

- Able to start work immediately

- Possesses good interpersonal communication skills, prior experience is advantageous

Interested candidates, kindly send a copy of your resume to: [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

This candidates will assist the Centre Manager to oversee the Hawker Centre’s operations, in terms of staffing, tenants and centre cleanliness matter. They are to strengthen our company’s position and be an important piece during this expansion period. Candidates with other operations experience are also welcome to apply for this.

Join us, if you think you have what it takes!

Responsibilities

• Organize and control daily business activities to ensure all relevant standards, including contractual and regulatory, and company’s SOP are strictly adhered
• Monitor and ensure Centre’s preventive maintenance is carried out as per approved plan
• Liaise and communicate with stall tenants
• Enforce and strengthen company policies and SOP
• Liaise with Government Statutory Board, landlord and 3rd party service providers
• To achieve KPI within a reasonable time frame.
• Executing A&P activities

Requirements

• At least an 'O' Level, higher edcuation level will be preferred
• Candidates with food stall tenants' liasion experience preferred
• 1 years of relevant experience
• Able to converse in Mandarin to assist and support Mandarin speaking counterparts
• Good Leadership, resourceful and is a problem solver

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Gym membership
• Parental leave
• Professional development

Supplemental pay types:

• Performance bonus

Location:

• Upper Thomson

Working Hours:

• 5-day work week (2 weekdays off)
• 8:30 am - 6:15 pm / 9:30 am - 7:15 pm

Basic Salary:

• $2,500 - $3,500

Responsibilities:

• Be the main contact for patients & partners
• Manage appointments & inquiries
• Deliver top-notch customer service & resolve concerns
• Maintain accurate records & reports

Requirements:

• Min O Level and above
• 2 Year of Customer Service experience
• Able to commit 2 rotating shift , 5 days including both weekend

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Outbound Call Agent (Call Centre)

Salary: $ 2000 - $ 2800
Working Hours: Monday - Friday (9am - 6pm)
Location: Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Outbound Call Agent (Call Centre)

Salary: $ 2000 - $ 2800
Working Hours: Monday - Friday (9am - 6pm)
Location: Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibilities

1. Handle customer inquiries, complaints, suggestions, and commendations received via phone
2. Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction
3. Pay attention to customer needs, promptly provide feedback to relevant departments, and ensure accurate entry of customer feedback information
4. Keep real-time track of quality assurance scores and satisfaction to ensure service levels meet the required standards
5. Master customer service knowledge and communication skills to enhance service level and increase customer satisfaction.

Requirement
1. Candidate must possess at least a Diploma in any field.
2. Minimum 3 years of relevant working experience.
3. Capable of managing multiple tasks in a fast-paced environment.
4. Independent and proactive with good problem solving skills.
5. Proficient in English and Chinese (to liaise with HQ, China colleague).

Job Description

• Handle high volumes of inbound and outbound calls
• Identify customer needs and provide solutions
• Offer information on products, services, and policies
• Update customer records and interactions in the CRM system
• Resolve complaints and escalate complex issues as needed
• Follow up with customers to ensure satisfaction
• Maintain professionalism and empathy in all interactions
• Meet performance metrics and participate in training sessions

Requirement:

• No education requirement
• Prior Customer Service / Call Centre exp

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

What you'll do

• Actively reach out to interested Driver Partners via phone calls to provide guidance on the onboarding process
• Provide support to resolve Drivers general queries via emails, ZOHO, WhatsApp, or walk-ins
• Assist in Driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund
• Verify submitted documents and maintain accurate record of Driver database
• Any other tasks assigned by the Manager

What we seek

• Energetic, driven, passionate, proactive, and attentive to details
• Excellent communication and interpersonal skills
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Must be able to commit minimum 6 months