Location: Novena/Clarke Quay

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• Travel in Singapore to do survey
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

We are looking for Call Centre Officer candidates to be outsourced to our clients.

Job description:

• Answers incoming and outgoing calls in a timely manner and in accordance with the Hospital policy. Maintains confidentiality of caller and Hospital information as directed.
• Directing calls to internal and external stakeholders.
• Updating of contact details and relevant information into the Call Centre Enquiry System.
• Handling and resolving complaints.
• Performing emergency activations (E.g. Code Blue, Trauma, Acute stroke etc.).
• Reporting fault on telecommunication equipment.
• Performs other related duties as assigned or requested.

Job requirements:

• Minimum Nitec/Diploma.
• Customer service experience is preferred.

All qualified applicants, please send in your resume to:

[email protected]

Kris Goh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Roles & Responsibilities

• Provide case work, counselling and trauma-focused therapy
• Provide home based counselling
• Support clients through full spectrum of case management, including regular follow-up and communication
• Complete assessments and reports and any other administrative requirements related to case management
• Lead team and developing trauma-related programmes
• Build good rapport with relevant stakeholders and external agencies in order to mobilise resources to meet client’s needs
• Provide supervision for social worker
• Oversee and participate in internal research

Requirements

• Degree or graduate diploma in social work or equivalent
• Minimum 5 years experience in the social service sector
• Relevant work experience will be considered
• At least 2 years of experience providing clinical supervision
• Familiar with parenting / family issues and care of children with social issues
• Trauma-informed and knowledge of attachment issues will be an advantage
• Good report writing skills
• Bilingual, with good communication and interpersonal skills
• Able to multi-task and open to learning
• Responsible, resilient, self-motivated and a team player
• Able to work during weekends and evenings, when required

Other Information

• Location of workplace: Jurong West
• Attractive annual remuneration comprising of fixed and variable bonuses

Responsibilities

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over the phone
• Listen, probe and question in order to clarify and understand customer needs
• Any other ad-hoc tasks assigned

Requirements

• Singaporeans only
• Minimum N Levels or equivalent
• Advantageous to have at least 1 year of customer service and or call centre experience
• Proficient in relevant computer applications (Microsoft Applications)
• Able to multitask
• Able to speak and understand more than one language
• Able to commit to shift-hours (as stated below) desk-bound

Other Information:

• Training will be provided
• Working hours during training period is from 9am to 6pm, Mondays to Fridays and alternate Saturdays/Sundays
• Night shift-hours are from 9pm to 9am, spanning from Monday to Sunday on rotation basis of 2-days-work-2-days-off)
• Starting basic salary of $1,700
• 12 weeks probation period
• Incentives are applicable upon confirmation
• Workplace at 203 Henderson Road, Henderson Industrial Park Wing A #10-13 Singapore 159546

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Working Days/Hours (depend on assignment):

• 5-day work week shift work, required to work on weekends
• 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

*Remark: Not allow using phones during working hours due to Private & Confidential (P&C) documents

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to liaise with Chinese customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable contract
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

To access our PERSOLKELLY GO Jobs App, please click on the following link: https://go.persolkelly.com/job...

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Panasonic

Enriching Lives Through

INNOVATION & TECHNOLOGY

Going beyond just providing good products, we at Panasonic are firmly entrenched in the brief of delivering ideas that will provide a profound impact on people’s lives around the world. At the forefront of this endeavor is ensuring that our ideas are allied with the relentless pursuit of reaching new heights of excellence when it comes to pushing the boundaries of innovation. This allows us to focus on enriching the present and enhancing the future for societies throughout the globe.

We invite enthusiastic and dedicated individuals to join us as:

Engineer

Responsibilities:

1) Develop and design software architecture and system components based on specific technological requirement.

2) Create technical specification and system documentation.

3) Coding and implementation of software solutions based on design and specifications.

4) Develop and execute tests to ensure the functionality and performance of the developed software.

5) Ensure continuous integration and deployment of software

6) Design and implement action plan

7) Generate reports and give presentations to local and Japan management

8) Coordinate and resolve technical and quality issues

9) Manage and coordinate related players

Requirements:

1) Possess a Bachelor's/Master's/PhD degree in Electronics, Electrical, Computer Engineering, Computer Science, or a related discipline.

2) Good knowledge and experience in technologies area related to Wireless technologies.

3) Good knowledge and experience in technologies area related to AI Deep Learning

4) Able to take initiative and work under minimal supervision in a fast-paced environment.

5) Possess good corporate network and relationship.

6) Strong work ethic

7) Team player

8) Familiar with Japanese Firm operations and excellent in communicating in Japanese fluently.

9) Have experience in dealing with Japanese customers.

Please send e-mail indicating both the job title and job area, with a complete resume and academic transcripts by 20th March 2024, giving full details of your background, experience, career objectives, current and expected salaries, contact number(s) together with a recent non-returnable photograph to:

PANASONIC R&D CENTER SINGAPORE

202 Bedok South Avenue 1 #02-11 Singapore 469332

Website: https://research.sg.panasonic.com/

(We regret that only shortlisted candidates will be notified.)

Working Days: 5.5 days (44 hrs per week)

Working Location: Suntec City

Salary: Up to S$6000

Employment Type: 1 Year Contract

Job Description

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved.
• Work closely with HR to ensure fast, effective, and quality staff recruitment.
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.
• This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs.
• Take ownership and resolve any urgent or critical issues escalated by the Client or team.
• Work closely with Client to support investigation and service recovery process

Job Requirement

• Candidate shall possess a recognized Degree with at least 3-5 years of experience in managerial positions in the contact centre industry.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Brandon Lim | EA Registration No: R21102894

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Working Hours and Location

• Marine Parade
• 5 Days (Tuesday-Friday: 3-7pm, Saturday: 9-6pm)
• Immediate position

Roles & Responsibilities

• General administrative duties such as printing, filing, organising worksheets, updating records, data entry, etc
• Updating of courseware materials
• Provide administrative support to staff
• Assisting walk-in customers
• Other ad-hoc duties

What we’re looking for

• Fresh entry individuals are welcomed
• Responsible individuals who are able to work independently
• Proficient in Microsoft Office
• Positive attitude and able to work with other team members

We regret to inform that only shortlisted candidates will be contacted.

Our client is a leading company for on-demand, multi-service tech platform providing access to a wide range of services in the Southeast Asia region.

They are expanding in the region and looking to strengthen their position as the leading technology platform in Southeast Asia, by providing solutions for everyday challenges.

They are currently looking for Customer Service Representatives for their Command Centre in Singapore. You will be the frontline voice to their end users and responsible in managing of their critical cases that arise with the ecosystem.

Would this be the next career for you?

Expected to follow documented SOPs as guidelines.

• Answer all open/escalated issues with urgency correspondence from customers, drivers, colleague's families, and friends, via call, email, or salesforce. (No in-person handling)
• Proper usage of internal company tools.
• All cases should be handled within the stipulated SLAs.
• No compliance critical mistakes.
• Cases should be recorded in the internal notes where the tickets are created.
• Investigate, review, and complete all unresolved issues from all regulatory agencies and attorneys coming from all business lines.

Work within your own team under general supervision with considerable attitude for initiative and independent judgement.

• Work effectively within a highly matrixed environment.
• Monitor and report potential risks such as outages or bugs, non-compliance (internal/external) or alleged violations.
• Strictly follow individual team schedules.
• Going beyond mere problem solving to identify root causes and work with team lead to make continuous improvements.
• Perform any other job-related instructions, assigned by Team Lead or Supervisor.
• Overtime will only be approved if this is decided by Team leaders
• Other projects that will help agents to progress in their career.

If you are someone with the following, let’s chat!

• A minimum 2 years’ experience as a Customer Support Specialist or similar CS role
• Able to adapt to a fast-changing environment, and open to shift work
• Good command of English (spoken and written)
• Excellent communication and problem-solving skills
• Background in handling escalated incidents a bonus
• Flexibility to regularly rotate through different technical specialities and skill sets
• Candidate should have excellent time management skills and can make decisions quickly
• Multi-tasking abilities
• Patience when handling tough cases
• Proficient in Google Suite

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Dominick Noh Junhao | R1877368

Responsibilities:

• Responsible for Production Planning/ Scheduling/ prioritizing in Wafer Bumping
• Responsible for recovery planning to mitigate impact of line performance issue to customer
• Monitor forecasted plan, track and report on machine utilization and performance and drive operations to meet output and shipments and revenue to ensure timely delivery to customers and meet KPI such as cycle time and on time delivery
• Provides input to Customer Service department in term of forecast loading, revenue attainment, shipment and performance
• Collaborate with cross functional teams to ensure that customer requirements can be met for current and future demand
• Responsible for documentation of Processes and Procedure for continuity and training purposes
• Continuous Improvement and Innovation
• Address issues and exercise judgement within broadly defined practices and approaches to solve complex problems on production performance, outputs and requirement
• Participate in all continuous improvement and/or automation projects to fully optimize the manufacturing process, improving CT, improving flow and cost effectiveness
• Responsible to improve the planning processes in Bumping

Requirements:

• Degree in any discipline
• Minimum 3 - 5 years of relevant experience in planning, preferably in semiconductor industry
• Good leadership, communication and interpersonal skills
• Able to work in a dynamic and fast moving environment

Responsibilities

• Provide Incoming Dies visibility to the Factory for planning and execution
• Analyze customer forecast numbers and work with Customer to pull in dies to fulfill Forecast / AOP/Customer Shipment requirements
• Co-ordinate customers' loading and shipment priority within the Factory
• Provide instruction to Planning to execute orders and changes in priorities and orders
• Provide WIP status, ship-out plan and finished good information to customers
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs
• Work with IT to develop reports for customers and maintain the requirements of these reports (eg. WIP, Lot transaction history, finished goods, billing report)
• Maintain pricing and sales order creation for billing and shipment
• Host Customer Visits and Quarterly Business Review meetings

Requirement

• Degree in Engineering, Business Administration or Marketing Management or 5 years experience in similar industry
• Minimum 2 years working experience in customer service, preferably in a semiconductor (Subcon) Sales & Marketing environment
• Able to bridge between and build up rapport with customer and internal engineering, logistics & planning team
• Must possess strong problem solving, communication and interpersonal skills
• Ability to work under pressure in a very dynamic environment

Being part of the Shared Services Team covering South East Asia, you will support the Engagement & People Development function of the region through:

• Point of contact to assist with learning & development operations and program delivery, e.g. arranging workshops, traveling and training logistics, attendance records, consolidation of training evaluation forms general administrative tasks
• Generating and implementing ideas to build a learning community and encourage participation
• Source for and recommend the most suitable solutions, training providers and programs.
• Evaluate the effectiveness of training and development programmes
• Generating LMS reports to monitor learning progress and support learning needs analysis
• Manage onboarding and off boarding matters
• Archive training materials, attendance records, etc
• Provide training analytics and reports
• Supports and handles internal audit on training administration, etc
• Contribute to staff engagement planning and execution
• Supports to manage enquiries through a ticketing system
• Streamlining processes to digital platforms
• Assisting in implementing Engagement & People Development projects and ad-hoc assignments as required.

Your profile:

• Graduated with a degree in HR or business-related field.
• Ability to connect with people and work in a cross functional, culturally diverse environment
• Exceptional communication skills in English, both written and verbal, and that additional Asian languages would be an advantage.
• Have an open mind towards the work scope and approach
• Highly responsive and well organized
• Internship experiences in a HR admin or L&D role will be preferred
• Proficient in IT, Microsoft Office Word / PowerPoint / Excel

5 days, Permanent, Paya Lebar

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· Provide support to Facilities Manager in Facility Maintenance Preventive Maintenance work

· Onsite facility mechanical work troubleshoots and ensure internal coworker n external contractor adhere to work procedure

· Liase with client to ensure sop are adhered to.

· Plan onsite data center facility maintenance (Including Power Diversion System management) n repair work and update daily log.

· Overall Onsite data center facility management

Requirement:

· Min Diploma in Mechanical or Electrical engineering or related engineering

· Able to work on odd hours as and when required License Electric Worker is an advantage but not mandatory.

· Possess good practical knowledge of electrical and mechanical work, UPS (uninterruptible power supply)

Fresh graduates are welcome.

Added advantage:

Data center M&E Infrastructure

Work location :Paya Lebar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Permanent, 5 days, Eunos

Our client:

A reputable M & E infrastructure company that design, build n maintain data Centres n company server room

Job scope

Building M&E infrastructure Technical n operation

· Able to troubleshoot and carry out repair work for M&E Infrastructures services in Data Center

· Manage Technical Operation Team’s day-to-day operations (Exp: repair work, routine servicing, maintenance & T&C processes)

· To liase with n manage customer’s expectation

Department budget

· Manage department resources to ensure continuous smooth operations

· Manpower management

· Monitor and conduct review on department manpower competency level

• Ensure continuous training/improvement plan is in place across the technical team

Quality control

· Conduct quality checks on works completed

· Ensure regular review of equipment refresh for customers

Safety:

· Ensure compliance with Health, Safety, Environmental and Assurance regulations

Requirements

· Min Diploma in Mechanical & Electrical or relevant discipline

· 5 years of relevant working experience with at least 2 years in managerial position

· M&E technical knowledge or operation or both

· Fire Safety Manager certified

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

My client, an Asian bank is looking to hire an AVP, Senior SOC Analyst to be part of their IT team. In this dynamic role, you'll lead the charge in actively hunting and analyzing potential threats, leveraging your expertise to support SOC investigations and prevent attacks before they occur.

As a Senior SOC Analyst (Tier-2) and dedicated threat hunter, you'll be actively searching for vulnerabilities and identifying stealthy attackers. Your duties will include conducting thorough vulnerability assessments and managing the results. Moreover, you'll be responsible for addressing significant incidents escalated by Security Analysts (Tier-1), evaluating their impact, determining the affected systems' scope, and gathering data for further analysis.

It's a full time and a permanent position, office is located at Changi Business Park (East)

Role

Key Responsibilities:

• Lead the Hunt: Spearhead proactive threat detection & analysis, sifting through data (alerts, logs, etc.) and conducting reverse engineering when needed.
• Deep Dive & Solve: Dive deep into security incidents, uncovering trends and root causes. Create and maintain processes to ensure future preparedness.
• Stay Ahead of the Curve: Conduct in-depth research on threats, vulnerabilities, and attack vectors. Collaborate with diverse teams to refine prevention and detection methods.
• The Go-To Guru: Become the trusted expert for SOC-related topics and guide incident response.
• Process Pro: Develop and document SOC procedures based on industry best practices and internal requirements.
• Continuous Improvement Champion: Lead or support projects to enhance SOC effectiveness, keeping us ahead of ever-evolving threats.
• Collaborate & Conquer: Work seamlessly with incident response, threat intelligence, and the overall security strategy teams.

What You Bring:

• Bachelor's in IT (or equivalent) and 5+ years of experience, including 3 leading a SOC team.
• Deep understanding of networking, major internet protocols, and security concepts.
• 3+ years of experience in cyber incident response and/or enterprise SOC operations.
• 2+ years using standard security tools (SIEM, EDR, etc.).
• 2+ years of operational experience with Splunk or similar platforms.
• Expert investigative skills for uncovering incident impact and root cause.
• Strong foundation in security threats and countermeasures.
• Analytical, problem-solving, and multitasking skills for a fast-paced environment.
• Hands-on experience with SIEM, intrusion detection, and application layer protocols.
• Security experience, especially in incident detection and threat intelligence.
• Bonus points for expertise in various operating systems, web technologies, and professional security certifications.
• Experience in multiple IT/Information Security domains like IAM, IT infrastructure, etc.
• Meticulous, team-oriented, flexible, proactive, and positive attitude.
• Strong sense of responsibility, initiative, and communication skills.

We regret to inform that only shortlisted candidates would be notified.
Chiam Lee Ping Dayna
Consultant
Reg. No: R1764404
Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Position: Preschool Center Administrator

- Basic salary: $3000 ~ $3300

- Full Time

- 5 Days Work (Mon~Fri)

- Working Time 8:30AM ~ 6:00PM

- 13th Month & Performance Bonus

Roles & Responsibilities:

- Manage day to day activities in Coding Centre

- Handle all Admin related documentations

- Assist Centre Manager in sales and marketing efforts

- Work with parents and kids on schedule and attendance

- Work with trainers on schedule and class management

- Filing monthly revenue transactions and classifications

Summary of role requirements:

- 1 year of relevant work experience required for this role

- Working right required

- Reporting to the Principal on administration matters, this is a dedicated internal and external client service role

- This job involves paperwork documentation and filing, engagement with parents, interactions with the children and working co-operatively with all team members

Job Responsibilities:

- Manage and record (e.g. petty cash, daily collections, centre enrolment report, etc)

- Input data

- Prepare monthly forms such as teachers and children’s attendance form, sign in/out forms etc

WhatsApp: 92331027 [Della]

Email: Interested please email to : [email protected]

Please note that only shortlisted candidates will be notified.

KF EMPLOYMENT CONSULTANTS

EA License No: 13C6817

EA Personnel Name: Kent Ng / Della Cheng

EA Personnel No: R1103065

5 days, Permanent, Paya Lebar

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· Provide support to Facilities Manager in Facility Maintenance Preventive Maintenance work

· Onsite facility mechanical work troubleshoots and ensure internal coworker n external contractor adhere to work procedure

· Liase with client to ensure sop are adhered to.

· Plan onsite data center facility maintenance (Including Power Diversion System management) n repair work and update daily log.

· Overall Onsite data center facility management

Requirement:

· Min Diploma in Mechanical or Electrical engineering or related engineering

· Able to work on odd hours as and when required License Electric Worker is an advantage but not mandatory.

· Possess good practical knowledge of electrical and mechanical work, UPS (uninterruptible power supply)

Fresh graduates are welcome.

Added advantage:

Data center M&E Infrastructure

Work location :Paya Lebar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

5 days, Permanent, Paya Lebar

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· Provide support to Facilities Manager in Facility Maintenance Preventive Maintenance work

· Onsite facility mechanical work troubleshoots and ensure internal coworker n external contractor adhere to work procedure

· Liase with client to ensure sop are adhered to.

· Plan onsite data center facility maintenance (Including Power Diversion System management) n repair work and update daily log.

· Overall Onsite data center facility management

Requirement:

· Min Diploma in Mechanical or Electrical engineering or related engineering

· Able to work on odd hours as and when required License Electric Worker is an advantage but not mandatory.

· Possess good practical knowledge of electrical and mechanical work, UPS (uninterruptible power supply)

Fresh graduates are welcome.

Added advantage:

Data center M&E Infrastructure

Work location :Paya Lebar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Working Hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work Duration: Till 31 August 2024 (Extendable till 30 September 2024)

Work Location: Clarke Quay/Novena (Work In Office)

• Conduct survey interviews via outbound calls (in the first 2 months) and field visits to collect timely and reliable data for national statistical information
• Reach out to the respondents to assist them to complete the survey
• Schedule interview appointments with respondents
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• Only Singaporean
• Communications Skills | Microsoft Excel | Travel in Singapore to do surveys
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Excellent customer service skills - Focus on quality and customer service
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in high pressure, stressful situations

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Location: Novena/Clarke Quay

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• Travel in Singapore for Corporate Survey & Outbound Calls
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Call Centre Officer

Duration: 6 months contract

Working hours: Monday - Friday

Mondays to Fridays: 8.30am-6pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• Minimum Diploma in relevant studies
• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

5 days, Permanent, Paya Lebar

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· Responsible for the management n implementation of data center building projects

· Plan and prepare work schedules when the project are awarded.

· Coordinate and manage work schedule, time line , progress with vendor and external contractor.

· Manage technical submission document and ensure technical drawing n material spec requirement are adhered to

· Regular site walk, Update client n company of project progress

· Resolve site issue with multiple parties

· Prepare n produce T&C report, SAT report and Test Script based on project/site requirement.

· Prepare and coordinate for Integrated Services Test (IST) with multiple parties before opening of data center

· Prepare operation n maintainence manual (OMM) and handover certificate.

Requirements

· Min Diploma in Electrical/Mechanical Engineering

· 3 years’ experience in data center M&E project management

Added advantage

· Proficiency with Authority and BCA Code of Practice.

Work location :Paya Lebar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.