Care Executive

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Staff Nurse | Home Care | Up to $5k | Telok Ayer

$3,500 to $5,500
Telok Ayer

4-day work week (12-hour shifts, usually 8am-8pm, no night shifts).

Job Responsibilities

• Performing prompt and quality nursing care to patients
• Assisting physician in procedures and consultations
• Attending patients’ overall needs
• Taking of vitals and charting
• Following up on patient care and treatment
• Readily develop rapport with patients, staff and physician
• Preparing equipment and support physician during treatments
• Ad-hoc duties as assigned by supervisor

Job Requirements

• Singapore Nursing Board registered nurse with 1 – 4 years of nursing experience
• Must have valid BCLS and AED certification
• Preferably have A&E ward experience
• Able to commit shift hours including weekends and public holidays
• Willing to travel when being deployed

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

• Provide basic pre and postoperative patient care activities and services to patients.
• Take patients’ vital signs and complete documentation.
• Responsible for checking and transferring all patients to and from Operating Theatre for surgery.
• Provide relevant and updated information to relatives on the status of operations.

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Care Executive

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Brief Job Description

•  Care and nurture a group of school-going children before and after school hours.
•  Provide homework supervision, plan and conduct programmes and activities for children.
•  Inculcate positive values and instill discipline in these children.

Requirements

•  Have a passion to work with children and their family.
•  With at least 5 G.C.E. “O” level qualification

Roles and Responsibilities

- Supervising and guiding of school homework and spellings (English and Chinese).

- Fetching students from nearby schools.

- Serving of lunch and tea-break, maintaining the hygiene of the classroom and centre.

- Deliver effective classroom management and communicate positively with the students.

Requirements

- Minimun N-Level.

- Bilingual in English and Chinese.

- Possess passion and love in nurturing children.

- Able to guide in primary school subjects.

- Working hours - 6 hours daily (during school term i.e 1-7pm)

- 8 hours daily (during school holidays and school closure days)

Patient Care Admin / Clinic Assistant

• Mon to Fri – 9am to 6pm / Sat – 9am to 1pm
• $2400 - $2800
• Centrium Square

Job description:

• Overseeing patient care plan
• Coordinating services
• Communicating with clinics and business partners, some travelling are required to meet clients
• Advocating for patients' needs.

Requirements:

• At least Nitec/Diploma holder
• Training provided to non-experienced candidates

The Adolescents & Young Adults Oncology (AYAO) Programme has already started running our clinical services which run complementary to their primary oncological care, and we are also in the process of validating our age-appropriate screening tool for this population.

We envision that a care coordinator could guide our young patients and their loved ones in navigating the comprehensive clinical and supportive services available at National Cancer Centre and SingHealth services and we will be able to measure improved outcomes in their distress levels.

The AYAO programme care coordinator aims to guide patients through the complexities of receiving cancer care from multiple specialists, provide support throughout their individualized cancer journey and is dedicated to making their healthcare journey much smoother.

In our setting, the dedicated care coordinator will form the core of the AYAO/YOWO programme as she/he will be the primary point of contact for the patient with his/her multi-disciplinary healthcare team. She/he will engage the patient upon first referral and subsequently facilitate the implementation of a dedicated care plan specific to patient’s care.

She/he will also be equipped with knowledge regarding the wide range of resources available at the centre, as well as the stakeholders of the AYAO/YOWO team. These resources include access to fertility specialists, psycho-oncology department support, outreach to young children, support groups as well as the availability of workshops specific to these patients.

The care coordinator formulates a care plan specific to individual patients and becomes his/her consistent companion journeying with him/her through treatment and follow-up. His/her role also becomes central in being a bridge between the medical team and patient/family to maintain compliance and communication channels.

Key Duties:

• Patient Care Coordination

Ensure seamless coordination and delivery of care services for adolescents and young adults diagnosed with cancer, including scheduling appointments, coordinating consultations with specialists, and facilitating access to support services.

• Multidisciplinary Collaboration & Treatment Plan Adherence

Monitor and track adherence to treatment plans for each patient, ensuring they receive timely and appropriate medical interventions, therapies, and medications as prescribed.

• Education and Advocacy

Develop & source for appropriate educational materials and programs aimed at guiding AYAs throughout their cancer journey, increasing awareness about cancer among adolescents and young adults, advocating for their unique needs within healthcare systems, and promoting healthy lifestyle choices to prevent cancer recurrence

• Data Management and Reporting

Maintain accurate and up-to-date records

• Psychosocial Support

Address the psychosocial needs of patients and their families, offering counseling, support groups, and other interventions to promote emotional well-being throughout the cancer journey.

• Administrative Support

Timely documentation of visits and consultations with patients on SCM.

Key Requirements:

• Diploma or Degree in Health Sciences, Medical Social Work, or any relevant field
• No prior working experience is required for this role, although it will be an added advantage.
• Proficient in Microsoft Office applications.
• Effectively bilingual with excellent interpersonal and communication skills
• Possess good organizational skills and a strong interest in finding solutions and improving health outcomes for patients.
• Strong understanding of adolescent and young adult development and the psychosocial impact of cancer.
• Independent, team player, pro-active, and self-motivated.
• Have good time management skills and can work under pressure.
• Ability to address sensitive topics and provide compassionate care.
• Familiar with oncological jargon and able to communicate effectively with multidisciplinary team when needed.

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 152A Bedok South Road, #02-02, Singapore 461152

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 222C Bedok North Drive, #01-66, Singapore 463222

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 4 Dover Road, Singapore 130004

Job Responsibilities- CC

• Provide post discharge follow-up via a coordinated process of care planning & coordination, telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Manage patients and provide post discharge phone calls.
• Act as a health coach and provide health screening to the residents in the community and health post.

Job Responsibilities- ACC

• As an Assistant Care Coordinator in Community Nursing, you will be required to.
• Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.
• Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.
• Act as a health coach and provide health screening for the residents in the community and health post.

Requirements
* Diploma or Bachelor study in Nursing, any AHP, Pschology, Community Care, Health Management & Promotion, Sociology, Social Work, ETC

* At least 2 years of working experience

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

The role of R&D Associate is to support the development of new products and technologies bases on relevant consumer insights for the global personal care liquids vertical.

The R&D Associate will work on Innovation projects for the personal care R&D team which is focused on designing and executing the innovation pipeline for Dettol and putting the consumer at heart in building and creating our ideas and formulas.

Responsibilities:

· Work with matrix team to identify relevant consumer insights and ensure they are at the forefront to develop formulas, new products, and technologies in support of brand initiatives.

· Lead key projects through the feasibility process as R&D representative.

· Work cross-functionally and be R&D lead on project teams to achieve key milestones and objectives.

· Collaborate with Marketing, Packaging, and Consumer Insights team to develop, define and design studies to help progress projects to build out our portfolio.

· Lead and advance multiple projects through front-end product development.

· Foster strategic growth in innovation processes and systems across team and organization.

· Develop consumer focused technical product strategies to support product development and short-term and long-term innovation.

· Foster personal development growth with continuous coaching and feedback on career development as per the Corporate Core Values.

· Deliver projects to launch on time, within the budget and to the appropriate performance standards,

· Responsible to ensure all required technical work is performed on time and according to the required standards, performing the required lab work and providing guidance to assistants /technicians if applicable.

· Ensure the quality & safety standards are met within the lab. Work on ways to enhance the lab capabilities.

· Builds detailed consumer & technical knowledge of respective areas of the product portfolio/ technologies and leverage this within day-to-day activities.

· Work with outside suppliers/teams to help deliver pipeline needs.

Requirements:

· Educated to Masters/Degree level (Chemistry, pharmacy, chemical engineering or other relevant science)

· Minimum 3 years of R&D experience with a proven track record of delivery.

· Experience of working in cosmetic formulation environment is desirable.

· Strong technical background in personal care formulation and processing.

· Strong interpersonal skills and willingness to work in a cross functional including marketing, supply, procurement, regulatory, clinical and legal team.

Personal Care Officer

Salary Range: $ 2500 - $3300

Location: Bukit Batok

Working Hours: 44 hours per week shift
Required to work on rotating shift - including weekdays & weekend + PH

• Working Hours - Shift Work
• AM Shift – 8am to 5pm
• PM Shift – 10am to 7pm

(1 week once base on schedule either Day Duty or Night Duty)

• Day Duty Officer – 7am to 7pm
• Night Duty Officer – 7pm to 7am

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home's premises

Job Requirements

• At least diploma in Psychology / Social work / or relevant field
• Willing to work rotating shifts including night shift and weekends

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Location: Novena / Orchard
Salary: $2800 - $3500 (depend on exp)

Job Descriptions

• Attend to public enquiries of services available
• Liaise with relevant departments to address patients’ feedback and concerns
• Evaluate feedback forms and work with various stakeholders to identify potential service gaps and feedback that require intervention
• Ensure Feedback forms’ data are entered promptly and accurately into the database, and coordinate family conference where necessary
• Provide administrative support to the department, including minutes writing, preparing presentation materials, and collating and analysing of data

Job Requirements

• With 2 to 3 years of relevant experience
• Experience in insurance claims is a plus.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Responsibilities:

• To uphold nursing standards for patients admitted to homecare as well as care for families and loved ones.
• To coordinate teamwork in total patient care with all members of the homecare team in order to deliver quality care and service to patients and families.
• To ensure accuracy of all documentations related to patient care
• To ensure holistic assessment of patients and their families and caregivers in order to formulate a core plan.
• To work with the rest of multi-discipline team to ensure that the holistic needs of the patients and their caregivers are met.
• To have knowledge of all equipment in use as well as be responsible for the use of equipment for patients in Home Care.
• To be part of the nursing teaching faculty as required and to be part of the process of quality improvement through review of care processes, active participation and/or leadership in projects as required.
• Must be committed to upgrade knowledge and skills in palliative care nursing by attending seminars, in-service and external education.

Requirements:

• Min. Diploma & above in nursing
• Valid nursing board licence
• Min. 3-8 years of working experience as a nurse in acute inpatient ward, palliative or geriatric ward setting
• Prior experience holding supervisory or senior nurse experience preferred

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description:

• Oversee project and liaise with contractors and suppliers and internal stakeholders on project matters.
• Adhere to budget by monitoring expenses and implementing cost-saving measure.
• Liaise with Mall Management on renovation requirements / permit-to-work application.
• Perform any other duties as assigned by Management.
• Track and report on project progress, identify potential risks and issues, and recommend corrective actions.
• Manages project plans including budget and resources needed for target achievement.
• Ensure deadlines are met, provide project documentation and provide reports on project updates to management when required.
• Carry out designs and concepts as per drawing details and perspectives.

Job Requirements:

• Diploma in Design and Building Management, Architecture, or a related field in building/construction or minimum of 2 years of experience in construction projects.
• Proficiency in project budgeting and scheduling is essential.
• Exhibits a positive attitude and a willingness to learn.
• Strong team player and self-driven
• Proficient in AutoCAD and Microsoft Office applications
• Resourceful

Night Residential Care Worker | Up to $2160 | Buangkok

• Working location: Near to Buangkok Mrt
• Working hours: 10.30pm - 8.30am | 4 days work week, work 2 days & off 2 days (follow schedule)
• Salary: $1900 - $2160
• Residential Care Worker will be working with the youths staying in an institutional facility, which focus on community rehabilitation. They are required to work night shifts.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions
• Ensure safety and security of premises, include perform body & property check, carry out security and night patrols, dormitory checks and conduct urine test (when necessary);
• Manage and provide care for the daily living needs of the residents in the Hostel;
• Able to develop positive relationship with the residents;
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• O Level and above
• Able to do rotating shifts

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Personal Care Officer

Salary Range: $ 2500 - $3300

Location: Bukit Batok

Working Hours: 44 hours per week shift
Required to work on rotating shift - including weekdays & weekend + PH

• Working Hours - Shift Work
• AM Shift – 8am to 5pm
• PM Shift – 10am to 7pm

(1 week once base on schedule either Day Duty or Night Duty)

• Day Duty Officer – 7am to 7pm
• Night Duty Officer – 7pm to 7am

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home's premises

Job Requirements

• At least diploma in Psychology / Social work / or relevant field
• Willing to work rotating shifts including night shift and weekends

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Responsibilities:

• Achieve personal and group targeted KPIs
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Job Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Childcare Teacher [ Preschool / L1/ L2 / EY1 / EY2 / Infant Care ]

• Islandwide location
• salary range : $2,000 - $3,800 (depend on experience)

Responsibilities

• Developing age-appropriate socialization skills in children.
• Encouraging positive behavior and good manners.
• Using various learning methods such as stories, games and drawing to intellectually stimulate children.
• Identifying behavioral problems and developing appropriate strategies to address them.
• Attending staff meetings, conferences, and workshops.
• Holding regular parent-teacher meetings to address any issues, concerns, or parent complaints.
• Providing a pleasant, safe, and sanitary environment.
• Communicating with parents and providing updates on children’s progress.

Requirement

• Certificate in Pre-school teaching (CPT)
• Diploma in Pre-school teaching (DPE-T)
• HCIC / ACEY / DPT L1 / EY1 / EY2 / DEGREE EARLY CHILDHOOD
• Fundamentals Certificate in Early Childhood care and Education.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

After School Student Care Teacher | Math & Science subjects | Upper Primary | Farrer Park / Woodleigh

Basic Salary: $3000-$3500
Working Hours: 44hrs/week
Working Location: Farrer Park

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct franchise unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements

• Diploma or higher in Math or Science.
• Minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (Preferably Both Math & Science)

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

9850 3820 | [email protected]

Senior Recruitment Consultant

JOB DESCRIPTION

• Identifying and targeting new sales opportunities through prospecting and lead generation activities.
• Building and maintaining relationships with existing and potential customers to ensure repeat business and customer satisfaction.
• Presenting the company's beauty and skincare products to potential customers in a professional and convincing manner, highlighting the benefits and unique features of the products.
• Demonstrating the use of the products to customers and providing product education to help customers make informed purchasing decisions.
• Negotiating sales contracts and closing deals with customers.
• Keeping abreast of market trends, competitor activities and industry developments to ensure the company remains competitive.
• Collaborating with cross-functional teams, such as marketing, product development and customer service, to ensure a seamless customer experience.
• Achieving or exceeding sales targets and performance goals set by the company.
• Maintaining accurate records of all sales activities, including sales calls, presentations, and proposals.
• Staying up-to-date on industry developments and trends, as well as advancements in beauty and skincare products, to continuously improve sales skills and techniques.

JOB REQUIREMENTS

The ideal candidate for this role should have a passion for beauty and skincare products, as well as a strong track record of sales success.

• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Diploma in business, marketing, or a related field is typically preferred (relevant experience may be substituted)
• Proficiency in both English and Mandarin, both in written and spoken forms.
• Singaporean or PR

BENEFITS

• Transport Allowance provided
• Training will be provided
• No experience required
• Fast Career Growth & Learning Experience
• Staff Welfare and Benefits
• Hybrid Work Arrangements

WORK LOCATION

• ARK @ Gambas, 7 Gambas Crescent S (757087)

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life! The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Key Qualifications

• Ability to work with and influence cross functional business partners to build and achieve strategic quality objectives and goals
• Solid understanding of quality principles and approaches including but not limited to customer journey mapping, process Improvement methodologies and data analysis
• Proven track record to analyze data, accurately determine root cause and implement actions that solve problems and improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• At ease with relationship building and engaging a wide variety of internal and external senior level stakeholders
• Superb written and communication skills
• Strict adherence to company policy on confidential materials
• Experience in the management of outsourced suppliers and internal teams delivering customer-facing support
• Experience working as part of a virtual team that is geographically dispersed

Description

Regional Quality Manager (RQM) leads teams of Quality Program Managers (QPMs) who are responsible for supporting and guiding their respective sites and business partners to achieve business goals. RQM demonstrates a fundamental understanding of contact center operations, anticipate broader business needs, collaborate influentially with cross-functional teams, and develop strategic goals and tactical plans. RQM align resources to maintain a balance of customer, people, and business focus; have a passion to develop future leaders; and drive accountability to ensure success.

In this role, you will work with the business teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You will be leading a team to be responsible for helping identify business trends and insights, building Quality strategy to support business need and partnering with cross functional teams to improve customer experience.

A Regional Quality Manager will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This work will be achieved through evacuating QPM engagement by attending site visits, applicable business meetings, and reviewing QPM communication outputs for our internal and external customers.

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

The Opportunity:

1. Permanent Role | Tanjong Pagar

2. Office hours, 5 days work week including weekend (8.00am – 5.30pm / 8.30am – 6.00pm)

3. Basic up to S$2,700 + Allowances + AWS + VB

4. Singaporeans only

Adecco is a partnering with a company pivotal to the success of the transportation industry. At our client's workplace, inclusivity and friendliness are the heartbeat of their culture. As a Customer Care Agent, your role will involve assisting customers regarding any requests/enquiries.

The Job:

• Attending to incoming enquiries through hotline or email
• Resolving call enquiries which includes card related issues/claims/technical issues
• Handling queries efficiently and escalate issues promptly

The Talent:

• Min Diploma in any discipline
• Able to communicate with Chinese speaking customers
• Comfortable to work on weekend
• No experience required

Next Steps:.

• Prepare your updated resume (please include your current salary package) and expected package
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lee Wei Ting

Direct Line: 9631 7519

EA License No: 91C2918

Personnel Registration Number: R1985905