As a Senior Pricing Analyst here at Kape Technologies, you will play a pivotal role in enhancing our pricing strategies across all brands within the Privacy Division, contributing to revenue growth and market competitiveness. This role will report directly to the Head of Pricing within the Revenue Team.

Job Responsibilities

• You will be responsible for coordination, delivery and continuous improvement of our A/B testing, business case modeling and competitor benchmarking initiatives.
• You will be responsible for leading a variety of projects and driving change management within Pricing.
• You will be responsible for running a variety of promotional campaigns aimed at acquiring, upselling and retention of our customers.

Role Requirements

• Ideally 5+ years of professional experience, preferably in pricing or in a consulting role
• Problem solving mindset with a focus on delivering results
• Excellent analytical skills
• Strong business acumen

Nice to haves:

• Prior experience in subscription based businesses
• Understanding of the VPN industry

What we offer

• Challenging work in a fun and collaborative environment
• Ample career growth opportunities
• Attractive compensation and benefits with equity
• Hybrid work environment
• Multicultural teams represented by 30+ nationalities

• Perform month end closing process including journal entries preparation, balance sheet account reconciliations
• Review and analyze monthly variances for any irregularities or unusual transactions and work closely with other counterparts to understand those variances
• Preparation and computation of monthly sales accrual computations
• Preparation and timely submission of monthly, quarterly, year-end reporting package to Regional FP&A
• Ensure financial records are maintained in compliance with specified policies and procedures.
• Complete quarterly P&L forecast & annual budget
• Liaise with external auditors for statutory audit, including preparation of audit schedules and financial statements
• Assist the Regional Team with other administrative tasks for month end close
• Any other assigned duties

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Role & Responsibilities

• Support Institution IT projects
• Support the Ministry funding request and review forums
• Support the internal funding requests and review forums, from budget submissions, requirements review, workplan prioritisation, procurement, and project approvals.
• Support the technical forum presentations for your projects such as Solution Review Board.
• Manage multiple stakeholders across projects and build good rapport.
• Collaborate with project delivery teams and infrastructure teams to manage project requirements, implementation timeline and budget.
• Responsible to monitor and ensure project implementation status, including regular project updates to various stakeholders and forums.
• Provide support for day-to-day operational issues as required. (24/7 standby if required)
• Support administrative tasks or other adhoc tasks assigned by your reporting manager as required.

Requirements

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• At least 7-10 years of relevant working experience
• Have some experience in SAP billing systems or familiar with tertiary care hospital billing system.
• Experience with managing Finance/ Billing Systems before
• CITPM / PMP certification will be an added advantage
• Excellent problem solving skills with good written/communication and interpersonal skills
• Possess strong organisational and customer service skills and able to lead and work with cross functional teams
• Experience in healthcare industry is an added advantage

What a Supply Chain Senior Finance Analyst does in HP:
• Conducts comprehensive financial analysis for specific functions or business units, providing valuable analytics to support key business initiatives.
• Support Supply Chain Operations on key deliverables of Financial Planning & Analysis activities: Forecast/Flash, Month end close, budgeting, long-term planning (LTP) with primary focus on Cost of Sales.
• Establishes and maintains relationships with business leaders to guide and influence decision-making.
• Supports policy and process enhancement, identifying opportunities for improved efficiency and organizational growth.
• Drives the forecasting process (weekly, monthly, and long term) by analyzing trends within the businesses and ensuring alignment with overall business objectives.
• Provides information and counsel in the areas of controls, budgeting, and planning, return on investment decisions, and the development of overall business plans and strategies.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.
• Provides mentoring and guidance to lower-level roles, thereby aiming to enhance individual as well as organizational performance.

Individuals who do well in this role at HP, usually possess:
• Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in financial management, internal audit, accounting, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• Certified Public Accountant (CPA)
• Certified Financial Analyst (CFA)

Knowledge & Skills
• Accounting
• Auditing
• Automation
• Corporate Finance
• Data Analysis
• Economics
• Finance
• Financial Analysis
• Financial Modeling
• Financial Planning
• Financial Services
• Financial Statements
• Generally Accepted Accounting Principles
• Internal Controls
• Investments
• Key Performance Indicators (KPIs)
• Process Improvement
• Profit And Loss (P&L) Management
• SAP Applications
• Variance Analysis

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices globally.

Job scopes

· Apply knowledge of Salesforce capabilities and limitations to guide implementations of the System

· Customize and configure Salesforce to meet business requirements.

· Manage and implement Salesforce updates and changes.

· Analysebusiness processes and workflows to identify areas for improvement.

· Document functional and non-functional requirements, user stories, and acceptance criteria

Job requirement

· Diploma/Degree in Computer Science, Information Technology or equivalent

· With at least three (3) years’ experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects

· Certified Scrum Product Owner or Certified Scrum Master or equivalent

· Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101)

· Excellent communication and interpersonal skills.

· Hands-on experience with mapping business processes and information flows and capturing them in designs, cases, and user stories.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Reporting Analyst

Job Requisition Number: INGSSK001

Job Level: 9 years of relevant experience (L3/L4)

Location: Singapore

Job Objectives:

· Support monthly, quarterly, annual and adhoc status reporting, forecasting and associated deliverables aligned with the operational activities of the Reporting & Analytics function.

· Support Service Reporting & Analytics team for tasks required for definition, improvement and delivery to the organisations stakeholders

· Receive demand requests, prioritise and manage resource allocation to key activities along with the Reporting Lead in managing outputs required from the Reporting & Analytics team

· Support day-to-day operational activities associated within the Dept’s Service Catalogue for reporting

Key Responsibilities:

· Prepare reports using Qlik / other visualisation tools and provide trend analysis statistics to assist in management’s decision making.

· Lead in managing overall deliverable for key stakeholders with guidance from the Reporting & Analytics Lead

· Continuously bring in improvements and efficiency in the reporting deliverables using features of Qlik tool and other associated reporting tools

· Automate manual ways of generating periodical reports to gain efficiency and take forward data analysis capability to next level

· Ensure defined processes and best practices are followed by the unit and act as a single point of contact in clarifying the latest artefacts, documents and best practices related to reporting & analytics processes

· Ensure best practice, process improvements are held in a repository and are kept up to date.

· Assist the Reporting & Analytics team lead in resolving any department operational issues related to reporting and process activities and driving improvement initiatives.

Key Requirements:

· About 5 - 7 years of core experience in data handling, reporting using Qlik sense (and any other related reporting tools) and process related environment, preferably in the area of Banking and Finance.

· Exposed to dashboard building, reporting automation, user management, stakeholder management, reporting, process improvement, department level operational activities and assisting the leads in governance forums.

· Aspiration to excel in reporting and process streams and willingness to continuously learn new tools and techniques

· Strong attention to details, excellent data analytical and reporting skills.

· Strong people management and time management skills.

· Excellent client facing, internal communications, written and verbal communication skills.

· Hands on experience with any of the exporting tools, advanced excel skills and certification in any of the process frameworks is a plus.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

GENERAL DESCRIPTION

Candidate will a member of the Global IT Service Desk Team working in the Singapore Office. IT Service Desk Analyst provides support for day-to-day support for users in Singapore and Hong Kong. The candidate will provide basic incident resolution and service requests reported to the Global IT Service Desk.

KEY FEATURES OF THE POSITION

• Provides Level 1 Phone support. Logs all incidents and service requests in Bank’s ticketing system (HP Service Manager).
• Uses the appropriate Incident Types and Service categories for logging incidents and Service Requests.
• Ensures end-to-end user experience and provides a single point-of-contact for the users.
• Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Escalate unresolved calls to the responsible support team.
• Engages other Service Desk resources or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility.
• Develop knowledge of organization specific systems (e.g. CRM and internet Banking systems) and services to increasing ability to resolve requests on first contact.
• Mobile phone data roaming activation.
• Shift work arrangement

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION Personal and Social

• Meticulous and accurate in executing work assigned with a strong risk control approach
• Able to multi-task and work under time sensitive environment
• Team player with the capability to work independently
• Excellent inter-personal skills
• Compose in handling calls from users
• Clear and Concise in communication
• Ability to work in shifts

Professional and Technical

• Diploma Holder or Higher
• Minimum 5 years of experience in a IT Service Desk and/or Call Centre
• Minimum 2 years of experience of working for a financial institute
• Good knowledge of Ticketing system like HP Service Manager or similar tools will be an advantage
• Good knowledge of MS Office software applications, Macros and Visual Basic knowledge as well as an aptitude for technology
• Certification in ITIL v3 or v4 and have very good understanding of ITIL Framework and Service Desk process.

Regards,

Lini

Recruitment Consultant

R22108463

• Provide on-going application support and be involved in various stages of the SDLC.
• Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions.
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
• Perform documentation of requirements and new process/workflows for the developed solutions.
• Perform functional analysis of new systems and enhancements to existing systems.
• Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing and verifying test results and following up on issues to resolution.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport particularly in the area of defining IT processes, organizations and workflow relationships to complement the solution.
• Support the team in defining project requirements, tracking and documentation of project progress with respect to time, resources, budget and demonstrated results.

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• Experience in MS Windows environment & application support.
• Experience in Database management systems (SQL, Oracle).
• Strong analytical skills and ability to work independently.

Responsibilities

• Design Performance Test Scripts for enterprise applications based on Requirements.

• Participate in Performance bottleneck analysis and fixes.

• Perform Performance Engineering (for Senior Perf Testers) & Performance Improvement activities.

• Communicate progress and issues through regular Status Reports

• Collaborate with Business/ Application teams to improve system performance

Skills/Requirement

Requirements:

• Minimum 3+ Years of Relevant Experience in IT Performance Testing.

• Expertise in Test Planning, Test Estimation, Test Strategy, Workload Design, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management & Configuration Management.

• Expertise in Performance Testing tools: JMeter

• Execute Benchmark, load, stress, endurance, and other non-functional tests.

• Monitor application logs to determine system behaviour.

• Address all technical issues; facilitate the resolution and necessarily follow up with Development and other cross-functional departments.

• Analyse the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications.

• Generate performance graphs, session reports and other related documentation required for validation and analysis.

• Publish results and receive appropriate sign off. Prepare detail status reports, and monitoring of all defects and issues.

• Identifying memory leakage, connection issues & Bottleneck problem in the application.

• Strong problem-solving skills and very good time management skills

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

• Work closely with Accounting team ensure accurate monthly closing
• Prepare journals for internal cross-charging and other ad-hoc tasks.
• Prepare P/L variance analysis for internal meetings.
• Prepare/submit management reports according to the specified deadlines.
• Monitor actual collections and payments.
• Prepare presentation decks for management meetings and budget meetings.
• Other adhoc duties as assigned.

Requirements:

• Degree holder with Finance related qualifications
• 2 to 5 years of experience in a similar capacity

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Key responsibilities:

• Participate in end-to-end projects for system implementation of machine learning system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions.

• Ensure scalability and maintainability of applications

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing

• Liaise with other application teams and business users to prepare test data to support test scenarios

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Skills :

• Shell Script
• SQL, Spark
• Python
• System Diagram

Banking Compliance Technology Project: Machine Learning System & Dynamic Customer Risk Score

- This role is not data engineering and not suitable for Data engineers who have never worked on a user facing application. Databases are not considered~ applications

- This role is a not a System integrators.

- This role is not a Pure project managers/scrum masters. The person has to be hands on

- This is a *Application Solutioning Role*

Jobs Responsibilities

• Perform manual testing for user acceptance testing for various systems
• Perform end to end User Acceptance Testing
• Track and monitor testing progress and defect resolutions.
• Communicate to UAT Team Lead on open issues and defects, run book execution progress, and risks.
• Provide regular test progress to Team Leads and work closely with UAT test lead to prepare test data needed for the end-to-end test cases
• Assist in admin work like data preparation, and other adhoc projects as assigned by the supervisor.

Job Requirements

• Min. 3-4 years of UAT experience in Banking/Financial Institutions

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Domain/Business Area:

· Corporate internet banking

Key Responsibilities:

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.

Requirements

· 5+ years of experience as a Business Analyst, preferably in the banking industry.

· Prior experience in corporate internet banking or Digital Banking

· Experience with Agile methodologies.

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Assist in managing the implementation of the Core Insurance System. To manage, analyse and be the custodian of end-to-end user requirements and Core system and peripheral systems functionalities; Manage Production Incidents of SAP systems to resolution.

The key responsibilities are:

• Implementation Plan: Assist in the development and maintenance of implementation plan and work schedule including managing issues, conflicts and interdependencies
• Maintain implementation timelines including tracking and following up with users on implementation milestones and deliverables
• User Requirements: Manage the collation and analysis of MSIG Singapore user requirements and facilitate discussions with regional IT/vendor on meeting the user requirements
• Conflict Management: Manage and resolve conflicting requirements within MSIG users and with system solutions
• Track Issues and Resolution: Track and coordinate the follow-up of issues raised by MSIG Singapore users, MSIG Asia and vendor, to achieve resolution of all issues
• Process and Workflow Reviews: Assist in process and workflow reviews with internal stakeholders based on system design
• UAT: Assist Test Manager in UAT execution
• End-User-Training: Provide technical guidance in the development and delivery of End-User-Training
• Undertake any other duties as may be assigned.

• Tertiary qualification preferably with Degree in Computer Science, IT Technology, Business Administration or its equivalent

• Minimum 5 years relevant experience, preferably with insurance operational exposure
• Project Management Professional or equivalent (Optional)
• Certified Scrum Master (Optional)
• Knowledge of general insurance business
• Project Management skills
• Vendor and User management
• Change management
• Conflict resolution
• Strong communication skills
• Effective stakeholder management skills
• Ability to translate vendor solutions into effective solutions for the business
• Process re-engineering

Our client in the Renewable Energy industry is seeking a skilled and detail-oriented Senior Financial Planner and Analyst to join their team. In this role, the individual will be responsible for assessing the financial viability and profitability of investments, with a primary focus on solar projects. They will analyze financial data, conduct risk assessments, and develop comprehensive financial models to support decision-making processes.

Responsibilities

Financial Modeling

• Develop and maintain complex models to assess investment feasibility and internal rate of return (IRR).
• Factor in project costs, tax incentives, financing options, energy forecasts, and revenue streams.
• Identify optimization areas to enhance IRR.

Risk Analysis

• Conduct thorough risk assessments to pinpoint financial risks and uncertainties.
• Provide recommendations for risk mitigation.

Market Research

• Stay updated on market trends, subsidies, regulatory changes, and industry developments.

Financial Reporting

• Prepare detailed reports and presentations to communicate financial performance, investment opportunities, and risks to stakeholders, including investors and management.

Investment Analysis

• Evaluate investment opportunities and assess financial metrics such as IRR, net present value (NPV), payback period, and cash flow.
• Perform asset valuation using various methodologies, including discounted cash flow analysis.
• Evaluate and formulate business transaction structures.

Financing

• Assist in sourcing and evaluating external financial partners for competitive terms.
• Interface between management and financial partners to review project economics and assess customer creditworthiness.

Portfolio Management

• Monitor and report on the performance of existing investments.
• Conduct variance analysis to compare estimated versus actual financial performance.

Qualifications

• Bachelor's degree in accounting, finance, or a related field; CFA is a plus.
• Minimum of 5 years of experience in financial modeling within the renewable energy sector.
• Strong analytical skills and attention to detail, with the ability to interpret complex financial data.
• Excellent communication and presentation skills for conveying financial concepts to diverse audiences.
• Knowledge of renewable energy policies, regulations, and incentive programs.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.

Employment type: Perm / Full time

Work location: Central Singapore / walking distance to MRT

We are looking for a highly skilled System Analyst cum IT Project Coordinator to drive the implementation, support, and optimization of a significant and impactful project

• Join a dynamic team dedicated to supporting critical systems.
• Play a key role in streamlining operations and improving efficiency.
• Competitive salary package.

Responsibilities:

• Serve as the project coordinator for the integration and interfacing aspects of the new project, with a focus on ERP systems.
• Work closely with both internal and external stakeholders to ensure technical specifications are fulfilled and integrated solutions are executed efficiently.
• Provide project administrative support, manage vendors, and collaborate closely with peers and internal stakeholders to meet project requirements and deliverables.
• Integrate or migrate functionalities from legacy systems into the new ERP system.
• Provide timely project updates, Resolve operational issues, conduct regular maintenance and risk management, and escalate matters to maintain the stability and reliability of these applications.
• Assist the project owner in other project-related administrative tasks, such as documentation, and invoice verifications.

Job Requirements:

• Singaporean only.
• Bachelor’s degree in computer science, or related fields.
• Minimum of 3 years of relevant experience in IT project coordination, system/application support, and development.
• Working experience in system integration and migration is highly beneficial.
• Prior experience in .Net framework and Oracle database will be an added advantage.
• Familiarity with SAP, OutSystems, ServiceNow or similar rapid application / low-code development platforms is highly beneficial.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Job Responsilities:

1. To carry out analysis of raw materials for Quality Control Department and advise on results.

2. To carry out analytical work to resolve any issues with factory production batches, customer complaints or other.

3. To carry out all necessary solvent extractions/SPME extractions for customer matching projects.

4. To carry out analysis of fragrances for matching projects along with any necessary Tech formulation work.

5. To develop and maintain the GCMS library of raw materials.

6. To carry out any necessary maintenance duties on the GCMS which fall outside of the yearly PM or breakdown call outs.

7. To report and resolve any breakdowns to equipment vendor keeping downtime to a minimum.

8. To liaise with the Senior Perfumer on any aspect of project work where necessary to meet the required deadlines.

Job Requirements:

1. Minimum 5 years of relevant industry experience.

2. Diploma or higher educational qualifications.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Client Onboarding Analyst - Hybrid (Internal Job Title: Client Onboard Analyst– C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Responsible for documentation review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all Client Data Maintenance functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day to day management of the account maintenance processes including oversight of volume allocation, day-end checksupdating of internal processes and checklists as well as delivery high quality service to internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
• Establishes and maintains close working relationship with stakeholders and within team to facilitate an open and direct communication of issues, needs and queries such that these may be responded to in an efficient, prompt and professional manner.
• Embarks on continuous on the job training for end-to-end product knowledge.
• Understands client requirements and implement them correctly.
• Monitors customer satisfaction and service level and drive process changes.
• Provides innovative solutions to clients.
• Ensures a strong and robust processing environment with effective controls.
• Establishes risk management practice.
• Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 3 years of experience in Client Onboarding/Client Data Maintenance focusing on Documentation Review and Static Data set-up.
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
• Capable of multitasking and eager to learn multiple products in a challenging environment.
• Fast learner, strong attention to detail, and willingness to go extra mile.
• Proficient in Microsoft Office Applications.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Position

Embark on a transformative career journey as a Production Support Expert in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

You will also be instrumental in optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with bank’s initiatives and strategies.

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree in relevant specialties

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Key Areas:

Regulatory project – payment related

• Business analyst background of minimum 5 years or more
• Experience in Digital channels implementation required, either App-based or web-based
• Experience in fraud or payment implementation

Key Responsibilities:

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.

Reports to Finance Manager, the Regional FP&A Financial Analyst will mainly support system form project evaluation and recommendation, financial reporting, EPLP cost analysis, financial system development and functional support. This regional role will present opportunities to work with various departments to provide financial services and consultancy and assist the management team in making business decisions.

Responsibilities:

• Working closely with the various function teams and country FP&A for cost analysis to support the pricing strategy
• Support the system form project initiatives for business decision.
• Provide function matrix support including monthly BVR and variances analysis, projects review and recommendations, project cost monitoring etc
• Provide insights to senior management around financial modelling, scenario planning, forecasts and profitability
• Utilising BI tools to delivery meaningful insights into business performance

Requirements:

• Bachelor’s degree in Finance, Accounting or a related discipline, preferably with an MBA and/or CPA/ACCA/CFA.
• Minimum 3 years’ relevant working experience
• Significant analytical skillset, including the utilisation of BI and reporting tools
• Advanced knowledge of project management and familiarity with Essbase, OAC reporting tools and SQL are definite advantages.
• Sound knowledge in financial management analytical tools and investment modelling
• Excellent skill in Excel, Access and PowerPoint
• Strong sense of responsibility, detail-oriented, self-motivated with strong organizational skills and strong business acumen
• Able to manage multi-tasks and work under time pressure
• Fluency in both written and spoken English are a must
• Excellent communication skills with ability to build relationship

Work Location:

• FedEx, Floor #09-01 3 Temasek Ave, Centennial Tower, Singapore 039190

Responsibilities

• To perform transaction sanction screening functions

• To prepare documents for Audit Reviews

• Together with the team, to work and target SLA is met at all times.

• To ensure quick action/resolution in managing both internal and external customers’ queries/feedback/complaints.

• To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment/service timelines are not impacted.

• To participate in UAT/Projects as and when required.

Skills/Requirement

1. Knowledge in Remittance Function

2. Accuracy and being meticulous is a key requirement

3. Proficient in Microsoft Windows applications – Word, Excel & Power-point.

Responsibilities:

- Provide customer service and attend to customers' queries with regards to claims
- Place outbound calls and follow up with claims cases, which may include outdoor activities, i.e. collection of documents from customers and medical provider (if applicable)

Requirements:

- GCE A Level / Diploma in any field
- Prior customer service / call centre experience

Job scope

• Apply knowledge of Salesforce capabilities and limitations to guide implementations of the System.
• Customize and configure Salesforce to meet business requirements.
• Manage and implement Salesforce updates and changes.
• Analyze business processes and workflows to identify areas for improvement.
• Document functional and non-functional requirements, user stories, and acceptance criteria.

Job requirement

• Diploma/Degree in Computer Science, Information Technology or equivalent.
• At least 5+ years of experience in Salesforce Business Analyst role.
• Hands-on experience with mapping business processes and information flows and capturing them in designs, cases, and user stories.
• Certified Scrum Product Owner or Certified Scrum Master or equivalent.
• Salesforce Certified Business Analyst and have passed/obtained Salesforce Administrator exam (CRT101) certification.
• Excellent communication and interpersonal skills.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Responsibilities

· Understand and assess the entire testing life cycle for Product implementation and the core life operating system including end-to-end quality checks.

· To perform user acceptance testing for product launches and product enhancements in accordance to business and operational requirements.

· To ensure proper closure of the entire testing process within the stipulated timeline and to report to the Supervisor of any issues

· To properly document and file testing artefacts and documents into retrievable repositories.

· To prepare test data, monitor testing progress and to log defects.

· Ensure proper closure of the entire testing process within stipulated timelines.

· Escalate gaps and defects or issues discovered during the course of executing the various test scenarios to the Supervisor and/or the Project’s UAT Test Managers and ensure correct reporting, analysis and resolution is obtained from IT.

· Work with Supervisor and/or the Project’s UAT Test Managers and IT in coordinating the execution of the agreed test conditions within the overall planned timeline.

Skills/Requirement

· Polytechnic diploma / University Degree.

· 1 year of working experience with BFSI domain will be an advantage.

· Preference for IT or Business related educational background.

· Strong problem solving and good analytical skills.

· Strong attention to details.

· Good time management and the ability to work to tight time schedules.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.