Facilities Administrator

Work Dynamics - Integrated Facilities Management

Key Responsibilities:

Mailroom Operations:

• Manage mail sending and receiving processes, ensuring timely and accurate distribution.
• Oversee and maintain mailroom consumables inventory.
• Implement and maintain efficient mail tracking and delivery systems.

Document and Storage Management:

• Organize and maintain the facilities document management system.
• Ensure proper filing, storage, and retrieval of important facility-related documents.
• Oversee the organization and management of storage facilities.
• Maintain accurate inventory of stored items.
• Implement efficient storage solutions and space utilization strategies.

Stationery Management:

• Manage the procurement, storage, and distribution of office stationery.
• Maintain inventory and reorder supplies as needed.

Facilities Support:

• Assist with cleaning inspections and zoning.
• Help coordinate Preventive Planned Maintenance (PPM) scheduling for various systems and ad-hoc repairs.
• Support the management of the facilities helpdesk.
• Assist with meeting room and event setup services.

Reporting and Coordination:

• Help prepare and submit various FM-related reports.
• Assist in coordinating with vendors and landlords as needed.
• Support the facilities team in utilities reporting.

• In General
• Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.Actionable Example:There will be residents and their guests moving around the estate. Doorman ought to make the first move, engage them and greet them warmly.
• Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; takes appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
• Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and reflects a professional image at all time.
• Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
• Communicate positively in a clear, concise and professional language with appropriate greetings and etiquette.
• Work closely with security personnel; concierge officers and Lobby Attendant to make announcement through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, Doorman may go to the private lobby to welcome the residents and their guest and assist them with the luggage or grocery if necessary.
• Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
• Educate service providers and coach their staffs to acknowledge and greet residents by name; offer assistance, take note of service request and communicate to the Concierge team for follow up and documentation.
• Promptly follows through with common Concierge requests in a residential environment.

• Responsibilities
• Prepare, schedule, coordinate and monitor the assigned engineering projects
• Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
• Interact daily with the clients to interpret their needs and requirements and represent them in the field
• Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status
• Assign responsibilities and mentor project team
• Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support
• Review engineering deliverables and initiate appropriate corrective actions
• Requirements
• Excellent knowledge of design and visualisations software such as AutoCAD
• Advanced MS Office skills
• Familiarity with rules, regulations, best practices and performance standards
• Ability to work with multiple discipline projects
• Project management and supervision skills
• Decision making ability and leadership skills
• Time management and organization skills

Roles & Responsibilities- Preparing statutory accounts.- Ensuring Daily payments, amounts and records are correct.- Working with spreadsheets, sales and purchase ledgers and journals.- Recording and filing cash transactions.- Controlling credit and chasing debt.- Invoice processing and filing.- Processing expense requests for the accountant to approve.- Bank reconciliation.- Liaising with third party providers, clients and suppliers.- Updating and maintaining procedural documentation.- Support duties related to accounts payable and accounts receivable functions- Assist with preparation of financial and statistical statements and report- Communication in English and Mandarin (In order to liaise with Chinese speaking associate)

Key Responsibilities:

Project Leadership & Oversight:

• Lead and manage all phases of construction projects, including planning, design, execution, and closeout.
• Supervise and mentor project managers, assistant project managers, and field teams to ensure project success.
• Provide strategic direction and make key decisions regarding project timelines, resource allocation, and risk management.
• Serve as the primary point of contact for clients, subcontractors, and vendors throughout the project lifecycle.

Budget & Schedule Management:

• Develop, manage, and track project budgets, schedules, and timelines to ensure that projects stay within scope and financial constraints.
• Prepare and review cost estimates, change orders, and progress reports.
• Conduct regular project reviews and provide updates to senior leadership and stakeholders.

Contract & Vendor Management:

• Negotiate contracts with subcontractors, suppliers, and vendors, ensuring favorable terms and compliance with project requirements.
• Ensure the timely procurement of materials and resources to avoid delays.
• Monitor subcontractor performance and compliance with contractual obligations, including safety, quality, and schedule.

Risk & Quality Management:

• Identify potential project risks and develop mitigation strategies.
• Oversee quality control measures to ensure that all construction activities meet industry standards and client expectations.
• Ensure strict adherence to safety protocols and regulatory compliance on all job sites.

Stakeholder Communication & Reporting

• Maintain effective communication with clients, project stakeholders, and team members, ensuring that all parties are aligned and informed.
• Prepare and deliver presentations, reports, and project updates to clients, senior management, and other key stakeholders.
• Resolve any project-related issues or disputes in a timely and professional manner.

Qualifications:

• Bachelor’s degree in Construction Management, Civil Engineering, Architecture, or a related field.
• PMP (Project Management Professional) certification or similar is preferred.
• Minimum of 7-10 years of experience in construction project management, with at least 5 years in a senior or leadership role.
• Proven experience managing large-scale, complex construction projects.
• Strong understanding of construction processes, budgeting, contract management, and scheduling.

Skills:

• Excellent leadership, organizational, and communication skills.
• Advanced knowledge of construction management software (e.g., Procore, Buildertrend, Microsoft Project, etc.).
• Strong problem-solving abilities and attention to detail.
• In-depth knowledge of safety regulations, quality control, and risk management.
• Ability to manage multiple priorities and work effectively under pressure.

Facilities Coordinator

Work Dynamics - Integrated Facilities Management

Key Responsibilities:

Preventive Maintenance Management:

• Schedule and coordinate Preventive Planned Maintenance (PPM) for various systems.
• Coordinate and oversee ad hoc repairs as needed.

Vendor Management:

• Support client to review vendors performance and address issues.
• Ensure vendor compliance with company policies and procedures.

Landlord Coordination:

• Liaise with landlords regarding building services such as Annual Shutdown.
• Ensure effective communication between the company and property management.

Admin and Reporting:

• Prepare and submit utilities reports.
• Compile and submit various FM-related reports as required.
• Maintain accurate records of all maintenance activities and inspections.
• Assist to raise Purchase Order and process invoices when required.

Helpdesk Management:

• Oversee the facilities helpdesk operations.
• Ensure timely response and resolution to facility-related inquiries and issues.
• Prioritize and assign tasks to appropriate team members or vendors.

Meeting Room and Event Support:

• Coordinate meeting room and event setup services.
• Ensure rooms are properly equipped and prepared for various functions.

Pantry Management:

• Oversee pantry operations and maintenance.
• Ensure pantry areas are well-stocked, clean, and functional.

Mailroom Operations:

• Support mail sending and receiving processes, ensuring timely and accurate distribution.
• Oversee and maintain mailroom consumables inventory.

Key Responsibilities:

Accounts Payable & Receivable:

- Process and manage invoices from subcontractors, suppliers, and vendors related to construction projects.

- Ensure accurate coding and approval of invoices in alignment with project budgets and contracts.

- Assist in the preparation and processing of client invoices, ensuring timely collections and accurate billing.

Project Budget Tracking:

- Assist in tracking and reconciling project budgets, ensuring that expenses are in line with forecasts.

- Work with project managers to monitor project costs and report on budget variances.

- Update project financial records and assist in preparing financial summaries for ongoing projects.

Financial Reporting & Reconciliation:

- Support monthly and quarterly financial reporting for construction projects, including cost tracking and variance analysis.

- Reconcile construction project expenses, ensuring that all transactions are recorded accurately.

- Assist in the preparation of financial reports for senior management and stakeholders.

Documentation & Record Keeping:

- Maintain organized files of project-related financial documents, including contracts, purchase orders, and payment records.

- Ensure compliance with internal policies and accounting standards related to construction projects.

- Assist in audits and prepare documentation as needed for internal or external auditors.

Communication & Coordination:

- Communicate with project managers, subcontractors, and vendors to resolve billing discrepancies and payment issues.

- Coordinate with the accounts team to ensure timely processing of project-related payments.

- Provide general administrative support to the accounting team, as needed.

Qualifications:

- Education:

- Associate’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent work experience).

- Certification or coursework in construction accounting or project management is a plus.

- Experience:

- 2+ years of experience in accounting, bookkeeping, or financial administration.

- Experience in the construction industry or construction accounting is strongly preferred.

- Familiarity with construction project financials and tracking project costs is a plus.

Skills:

- Strong attention to detail and organizational skills.

- Excellent verbal and written communication skills.

- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and accounting software (e.g., QuickBooks, Sage, Procore).

- Ability to work effectively with cross-functional teams and manage multiple tasks simultaneously.

- Knowledge of basic accounting principles and financial processes.

Job Title: Account Assistant (Construction Company)

Location: Geylang

Job Type: Full-Time

Department: Accounting / Finance

Position Summary:

We are seeking a detail-oriented and organized Account Assistant to join our accounting team. The Account Assistant will play a crucial role in supporting day-to-day accounting operations, including data entry, invoice processing, and financial recordkeeping. The ideal candidate will have a basic understanding of accounting principles, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Accounts Payable & Receivable:

- Assist with processing invoices, payments, and receipts.

- Verify and reconcile statements, ensuring all transactions are accurately recorded.

- Follow up with vendors or clients for outstanding invoices or payments.

• Data Entry & Recordkeeping:

- Enter financial data into accounting software or spreadsheets.

- Maintain accurate and organized accounting records, ensuring compliance with company policies.

- Assist in preparing financial reports, budgets, and other related documents.

• Bank Reconciliation:

- Help with monthly bank and credit card reconciliations.

- Investigate discrepancies and resolve issues as necessary.

• Assist in Month-End Close:

- Support the accounting team in the preparation of month-end closing procedures.

- Assist in preparing journal entries, accruals, and adjustments.

• General Administrative Support:

- Answer inquiries related to accounts and assist with internal and external audit preparation.

- Provide support in preparing tax filings and other compliance documents.

- Maintain organized files and documentation, ensuring easy retrieval.

Required Qualifications:

• Education & Experience:

- Min Diploma in Accounting, Finance, or a related field (or equivalent work experience).

- 1-2 years of experience in an accounting or administrative role is a plus, but not required.

• Skills & Competencies:

- Basic understanding of accounting principles and financial processes.

- Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, Xero, or similar).

- Strong attention to detail and accuracy in data entry and financial calculations.

- Excellent organizational and time-management skills.

- Ability to prioritize tasks and meet deadlines in a fast-paced environment.

- Strong written and verbal communication skills.

• Personal Attributes:

- A proactive and dependable team player.

- High level of integrity and professionalism.

- A willingness to learn and take on new responsibilities.

Job Overview:

As an Electrical Engineer you will be responsible for the design, installation, and maintenance of electrical systems that are integral to the construction and operation of this large-scale waste management facility. You will work closely with the Project Manager and other engineers to ensure that all electrical work meets regulatory and safety standards while supporting the overall goals of the project.

Key Responsibilities:

1. Electrical Design & Planning:

• Develop and review electrical design drawings, schematics, and blueprints for the project.
• Ensure that designs comply with all relevant regulations, codes, and safety standards.
• Provide input into the selection of materials, equipment, and suppliers.

2. Project Coordination:

• Collaborate with other departments and stakeholders to integrate electrical systems into the larger project.
• Coordinate with subcontractors and electrical teams on-site to ensure smooth execution of electrical works.
• Monitor electrical work progress and ensure that it adheres to project timelines and quality standards.

3. Installation & Testing:

• Supervise the installation of electrical systems, including power distribution, lighting, and control systems.
• Conduct and oversee testing and commissioning of electrical systems to ensure functionality and safety.

4. Compliance & Safety:

• Ensure that all electrical work complies with local building codes, electrical codes, and safety regulations.
• Implement safety procedures and conduct regular inspections to prevent electrical hazards.

5. Troubleshooting & Maintenance:

• Identify and troubleshoot any issues with electrical systems during installation or operation.
• Provide ongoing maintenance support and adjustments as necessary throughout the project lifecycle.

6. Documentation:

• Prepare detailed reports, including technical documentation, testing results, and system performance summaries.
• Maintain accurate records of electrical work, including specifications, diagrams, and progress updates.

Qualifications:

• Education: Degree in Electrical Engineering or a related field.
• Experience: Minimum of 3 years’ experience in electrical engineering, preferably within the construction industry.
• Knowledge: Familiar with electrical systems, building codes, and safety regulations related to construction projects.
• Skills: Strong analytical, problem-solving, and project management skills. Proficiency with electrical design software.
• Certifications: Any relevant certifications, such as Licensed Electrical Worker (LEW) or equivalent, will be an advantage.
• Communication: Strong verbal and written communication skills, with the ability to work collaboratively within a multi-disciplinary team.

Key Attributes:

• Strong attention to detail and ability to manage multiple tasks under tight deadlines.
• Willingness to be hands-on and work in a construction site environment.
• Ability to lead and coordinate electrical teams on-site.

The Construction Supervisor is responsible for the day-to-day management of construction projects, ensuring that they are completed on time, within budget, and to the highest quality standards. The ideal candidate will have a strong understanding of construction principles and practices, as well as excellent leadership and communication skills.

Responsibilities:

· Oversee the construction of projects from start to finish, ensuring that they are completed on time, within budget, and to the highest quality standards.

· Manage and supervise a team of construction workers, ensuring that they are safe and productive.

· Inspect construction sites regularly to ensure that they are safe, and that work is being completed to code.

· Communicate with clients, architects, engineers, and other stakeholders to ensure that their needs are met.

· Prepare and submit reports on the status of projects.

· Administer contracts and manage budgets.

· Stay up to date on the latest construction technologies and practices.

Qualifications:

· 5+ years of experience in construction supervision.

· Strong understanding of construction principles and practices.

· Excellent leadership and communication skills.

· Ability to work independently and as part of a team.

· Strong attention to detail and safety awareness.

The Construction Supervisor is responsible for the day-to-day management of construction projects, ensuring that they are completed on time, within budget, and to the highest quality standards. The ideal candidate will have a strong understanding of construction principles and practices, as well as excellent leadership and communication skills.

Responsibilities:

· Oversee the construction of projects from start to finish, ensuring that they are completed on time, within budget, and to the highest quality standards.

· Manage and supervise a team of construction workers, ensuring that they are safe and productive.

· Inspect construction sites regularly to ensure that they are safe, and that work is being completed to code.

· Communicate with clients, architects, engineers, and other stakeholders to ensure that their needs are met.

· Prepare and submit reports on the status of projects.

· Administer contracts and manage budgets.

· Stay up to date on the latest construction technologies and practices.

Qualifications:

· 5+ years of experience in construction supervision.

· Strong understanding of construction principles and practices.

· Excellent leadership and communication skills.

· Ability to work independently and as part of a team.

· Strong attention to detail and safety awareness.

The Construction Supervisor is responsible for the day-to-day management of construction projects, ensuring that they are completed on time, within budget, and to the highest quality standards. The ideal candidate will have a strong understanding of construction principles and practices, as well as excellent leadership and communication skills.

Responsibilities:

· Oversee the construction of projects from start to finish, ensuring that they are completed on time, within budget, and to the highest quality standards.

· Manage and supervise a team of construction workers, ensuring that they are safe and productive.

· Inspect construction sites regularly to ensure that they are safe, and that work is being completed to code.

· Communicate with clients, architects, engineers, and other stakeholders to ensure that their needs are met.

· Prepare and submit reports on the status of projects.

· Administer contracts and manage budgets.

· Stay up to date on the latest construction technologies and practices.

Qualifications:

· 5+ years of experience in construction supervision.

· Strong understanding of construction principles and practices.

· Excellent leadership and communication skills.

· Ability to work independently and as part of a team.

· Strong attention to detail and safety awareness.

(1) Job Summary:

Assists the Site Manager as a sub-con in managing specific works on construction site.

(2) Essential Job Functions:

The Senior Building Supervisor is responsible, but not limited to, the following:

Planning & Programming

· Plan construction sequence for various work trades of RC structure.

· Assist in implementing Quality System on site.

· Follow up and monitor Contractors QAQC issues for timely close out.

· Ensure timely delivery of all construction material.

· Review daily reports from vendors and ensure all daily activities are properly recorded in the reports prior to circulation to Project Director/Manager.

Safety

· Responsible for site implementation of safety standards to comply with IMS safe work methods.

Roles & Responsibilities

· Ability in leading of Project Team to achieve excellence in the project.

· Plan and manage project schedule to ensure project completion according to schedule.

· Manage subcontractors’ activities to ensure compliance with contract requirements.

· Monitor compliance of work with workplace safety and health regulations.

· Monitor the quality of project delivery to make sure they meet project requirements and regulations.

· To implement control measures on material / plant & equipment / utilities usage.

· Supervise daily site activities.

Job Requirements

· Degree in Civil / Structural / Building Engineering

· Completed 2 Projects as Project Manager in Residential Condo, Residential Development

· Min 3-5 years relevant experience.

· Computer skill- Using Microsoft Project, Excel, Word & Power Point etc.

· Certificate of Project Manager

· Microsoft Project

Requirements:

1. Candidate must possess at least WSQ Certificate/Diploma/Advanced/Higher/Graduate Diploma or Degree in Civil Engineering/Structural Engineering/Construction Management or equivalent.
2. At least 5 Year(s) of working experience in the related field is required for this position.
3. Prior working experience with Warehouse projects are highly preferred.
4. Willing to work independently.
5. Committed and motivated individuals who are meticulous.
6. Team player and communicate well with others.
7. Knowledge in Auto-cad and MS office.
8. Able to work out Rebar schedule is an advantage.

Responsibilities:

1. Experience with Warehouse projects and HDB projects are required for this position.
2. Able to lead a team of project staff. Appointment of essential staffs.
3. Ability to oversee the entire process and knowledgeable in project management relating to all operational and administration procedures
4. Carry out manpower & materials planning, cost control and project documentation
5. Provide the direction in construction planning, coordinate works with main-contractors, Client and Consultants to ensure overall construction progress based on schedule of works
6. Ensure timely and smooth progress of works.
7. Review progress claim application recommended by Contract Department.
8. Ensure quality of works is achieved and safety & environmental regulations are complied with
9. Report & investigate injuries, damages & loss incurred.
10. Good communication skills and able to address site staffs ‘demands and grievances and other issues.
11. Ensure adequate training is provided to all site staff. Work out site training plan and corporate with HR dept for staff continuous education.

• To have a minimum of 10 years related supervisory experience in the construction sector, preferably working in a cleanroom / semiconductor environment
• Ensuring foremen and workers meet regulatory work requirements.
• To supervise day-to-day operations on siteTo carry out all responsibilities of a Site Supervisor on a construction site.
• To carry out site work in accordance with the construction program
• Ensure smooth progress of site works
• All issues concern on-site works
• Supervise a team of workers and monitor the progress and quality of their work.

Roles & Responsibilities

· Ability in leading of Project Team to achieve excellence in the project.

· Plan and manage project schedule to ensure project completion according to schedule.

· Manage subcontractors’ activities to ensure compliance with contract requirements.

· Monitor compliance of work with workplace safety and health regulations.

· Monitor the quality of project delivery to make sure they meet project requirements and regulations.

· To implement control measures on material / plant & equipment / utilities usage.

· Supervise daily site activities.

Job Requirements

· Degree in Civil / Structural / Building Engineering

· Completed 2 Projects as Project Manager in Residential Condo, Residential Development

· Min 3-5 years relevant experience.

· Computer skill- Using Microsoft Project, Excel, Word & Power Point etc.

· Certificate of Project Manager

· Microsoft Project

- Organise mobilisation and demobilisation of equipment

- Organise and deployment of workers

- Monitor the site activities and project supervision

- Prepare weekly and monthly progression reports

- Manage material requisition and cost control

- Keep proper documentation of all work-related matters

- Update detailed daily site reports and records of completed activities

- Attend daily site meetings

- Understand AUTO CAD or BIM

- Other ad-hoc job that may be required from time to time

Coordinate tasks according to priorities and plans

Allocate general and daily responsibilities

Supervise and train workers and tradespeople

Ensure manpower and resources are adequate

Guarantee all safety precautions and quality standards are met

Supervise the use of machinery and equipment

Monitor expenditure and ensure it remains within budget

Report on progress to managers, engineers etc.

At least 3-4 Year(s) of working experience in the related eld in residential projects is required for this position.

Must be willing to work overtime if required.

Required language(s): English, Chinese

Job Responsibilities

* Meeting developers, consultants, and contractors to get products specified and selected for their projects.

* Monitoring market trends, competitor offerings, and providing regular market updates.

* Constantly focusing on sales growth and brand management.

* Monitor market trends and competitor offerings with regular updates.

* Identifying market opportunities, achieving sales targets, and expanding the customer base.

* Collaborating to achieve performance goals.

Key Requirements

* Minimum Diploma holder.

* Must possess an aggressive and proactive approach, as this is a hunter role.

* Proficient in analytical, communication, and presentation skills.

* Capable of managing multiple tasks in a highly dynamic environment with a positive attitude, self-motivation, and self-drive.

The Property Officer support their Reporting Officer in ensuring the smooth operations and effective management of the facility or building.

Job Responsibility

• In charge of facility management, bookings, maintenance of swimming pool, spa pool, sauna, gym, squash and tennis courts, playgrounds, BBQ pits, function room, games room, etc.
• Planning, organising activities, decoration during major festive seasons
• To assist the Reporting Officer in the daily operation and administrative works:
• Updating work schedule;
• Process enquiries/ feedback and remain contactable for clients.
• Defect list and fixing date of inspection with closing summary of defect list and appointment dates.
• Process security pass/access card/carpark label.
• Process deposits and refunds.
• Follow quality assurance procedures including cleaning, security, repairs, maintenance, painting, air-conditioning, fire-protection, lifts and emergency procedures
• Ensure compliance of PDPA when developing and implementing policies and processes for handling personal data
• Coordinate with various team of site staff including cleaning and security contractors to achieve common goals
• Conduct scheduled checks and inspection, escalate irregularities to management and clients

Facilities Manager

Work Dynamics - Integrated Facilities Management

Client: Bank

Overall Role

Play a vital role in our commitment to providing exceptional workplace experiences for our clients. Working closely with building owners and tenants, you will oversee the efficient and effective operation of the facilities we manage. Your primary objective will be to maintain the highest level of service delivery by coordinating and supervising all facility-related activities.

Duties & responsibilities

• Primary responsibility to develop and implement comprehensive facility management programs, including maintenance, operations, and sustainability initiatives, to ensure the optimal functioning of buildings and equipment.
• Establish and maintain strong relationships with building owners, tenants, vendors, and contractors to foster effective communication and collaboration.
• Oversee all aspects of facility operations, including managing preventive and corrective maintenance activities, ensuring compliance with all regulatory requirements, and implementing safe work practices.
• Prepare and manage the annual facilities budget, ensuring cost-effective solutions that align with financial objectives.
• Conduct regular inspections and assessments of facilities to identify areas of improvement, recommending and implementing innovative strategies to optimize efficiency and reduce operating costs.
• Lead and supervise a team of facilities staff, providing guidance, mentorship, and performance management to ensure a high-performing workforce.
• Collaborate with internal stakeholders, such as project and property managers, to support the successful execution of construction and renovation projects.
• Stay updated on emerging trends and technologies in facility management, incorporating best practices to drive continuous improvement and innovation within our facilities.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Support Business Continuity Planning activities and participate as a key team member in responses to emergency situations.
• Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)
• Ensure client satisfaction with delivery of facility management services and provide support in monitoring and increasing customer satisfaction.
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Key Competencies

• Bachelor's degree in Facilities Management, Engineering, or related field.
• Proven experience in facility management, including the management of complex buildings and systems.
• Able to multitask and resolve multiple requests simultaneously.
• Adequate interpersonal skills to manage diverse range of service providers and client representatives.
• Good people skills and ability to interact with a wide range of client users and demands.
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions.
• Demonstrated experience with continuous improvement initiative.
• Good communicator, confident, friendly, engaging.
• Able to relate to different stakeholders of the organisation.
• “Customer first” mind set

Key Measurables

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

1. Leadership

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues.
• Taking ownership of any work-related issues

2. Personal Effectiveness

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace.
• Contributes via regular feedback, to the overall performance of the delivery team.

3. Decision Making

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

4. Relationship Building

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions to ensure seamless delivery of service to client.

5. Communication

• Listens effectively and communicate through actions and example. Has good written and oral communication skills

Concierge

Work Dynamics - Integrated Facilities Management

Responsibilities

Visitors

• Attend to visitors/guests
• Inform Associates of their visitors/guests’ arrival
• Bring visitors/guests to the meeting room (if requested by associates sometimes)
• Answer/Make phone calls and take down necessary information to pass to associates
• Book taxi for visitors upon request

Corporate Cards

• Supporting events such as decorating and coordination with HR for the corporate cards issuance

Building Management

• Contact building management for assistance such as aircon and lights issue at the lobby

Courier

• Arrange couriers (local/overseas) and prepare the consignment note or airwaybill for pick up
• Coordinate with dispatch guys for courier delivery and collection

Deliveries

• Record of incoming and outgoing deliveries
• Inform associates when outgoing deliveries has been picked up and incoming deliveries are received.
• Pack outgoing deliveries (ad-hoc) upon request

Season Parking Arrangements

Facilities Administator

Work Dynamics - Integrated Facilities Management

Reception Job Description:

The reception team provides a critical function within the organization. They are the first point of contact for our guests. These first impressions are key to setting the scene for a positive office human workplace experience, delivering world-class and seamless customer service.

Call Management

• Receiving, fielding and re-directing internal and external calls

Guest Management

• Welcoming all visitors to the office premises.
• Notifying departmental EA’s and/or meeting host of their guest’s arrival
• Coordinating with building lobby and other reception desk
• Coordinating with Dining Services team as and when needed / arranging catering for local meetings / events
• Creating and running daily reports from EMS / Book-It

Conference Room Management

• Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
• Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
• Performing daily room checks of all conference rooms; reporting any issues by creating tickets and monitoring until issues are resolved

Office Premises Knowledge

• Receptionists will need to gain an understanding of so they are able to engage in passing conversation with guests or when fielding questions from callers

Receptionists must become adept at recognizing key business unit leaders and corresponding EAs and learning any preferences in relation to call forwarding or guest greeting, escorting and delivery.

Physical Reception Areas

• Ensuring the reception area is pristine, clean and tidy at all times
• Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately. Raising tickets, and following up until these items are resolved
• Ensuring newspapers, magazines and publications are current and neatly displayed
• Ensuring wardrobes are empty of debris, and free and clear to accept guests’ coats and luggage

Facilities Administrator responsibilities:

• Assist with office relocation project
• Assist with the events in the office
• Mail / print services (including stationary inventory management)
• Subscription services
• Courier management
• Physical Records Management
• Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed
• Pantry services management
• Security requests and monthly access report management
• Expenses and Invoice Management (Finance)
• BMO & cleaning requests, pest control, M&E services

Qualifications:

• Excellent communication skills (both oral and written)
• Proven track record on a busy reception desk with exceptional attention to detail
• Excellent organizational and multi-tasking skills with the ability to prioritize tasks
• Courteous and cooperative
• Able to work independently
• Client-oriented and exceptional customer service skills with the ability to anticipate requests
• Honest and discreet

Facilities Management

Work Dynamics - Integrated Facilities Management

Duties & responsibilities

PEOPLE MANAGEMENT (where applicable)

• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

CLIENT/STAKEHOLDER MANAGEMENT

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client’s premises

OPERATION MANAGEMENT

• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• Achieve Key Performance Indicators and Service Level Agreement targets

RISK MANAGEMENT

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s and Client’s business conduct

HEALTH & SAFETY MANAGEMENT

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

PROCUREMENT MANAGEMENT

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Candidate Specification

EXPERIENCE

• Min. 3-5 years’ experience in facilities, property management or related field with technical background
• Has experience working in School environment
• Knowledge of local occupational health and safety requirements
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (ACMV, Fire Protection system, Mechanical & Electrical system)
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills.

COMPETENCIES

• Client Focus & Relationship Management
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Proven ability to employ holistic approaches and looks at long term solutions