Resident Relations/ Facility Officer supports the Manager in the general administration of the estate

Job Responsibility

Responsible for the common facilities in:

• The management, bookings, maintenance of all facilities (swimming pool, spa pool, sauna, gym, squash and tennis courts, playgrounds, putting green, BBQ pits, function room, games room).
• Keying in of data
• Handing over of security pass / carpark label
• Collection of Admin fee / Renovation fee / Security Pass
• Administer the following works:
• Refund of renovation deposit
• Refund of other deposits (Security pass / 2nd carpark label / BBQ pits / Function hall)
• Order and keeping track of stationery inventory including office inventory
• Postage record for mailing
• Filing and updating of all administrative documents and files and ensure that they are kept and filed in a manner which facilitates their easy retrieval;
• Registration of movement of key (in key press)
• Preparation of circular to Subsidiary Proprietors / residents
• Distributing incoming fax / letters and keeping proper records of correspondences
• Keeping record of file opened
• Negotiate / Sourcing in purchase of budget items for office equipment
• Keeps the petty cash, if assigned.

Summary:

✅ Good career progression

✅ Good Staff Benefits

✅ Office hour

✅Class 3 is a plus

Responsibilities:

• Estimate the cost of construction projects, including materials, labour, and equipment.
• Develop and manage project budgets to ensure they are realistic and aligned with project goals.
• Oversee the tendering process, including the preparation of tender documents and evaluation of bids.
• Manage contract terms, monitor compliance, and handle variations or amendments to contracts.
• Control project costs by monitoring expenditures and providing regular cost reports.
• Calculate quantities of materials and labor required for construction projects.
• Negotiate with suppliers and contractors to secure favorable terms on behalf of the client
• Coordinate with office, site , workers and clients

Requirements:

• Diploma / Degree in Quantity surveyor or related qualification.
• Candidates with Construction and M&E experiences are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

Summary :

5.5 days / Alt Saturday

Site Engineer up to $6000

Senior Site Engineer up to $7000

Industry: Construction (Civil & Structural)

Industry: M&E Fire Protection

Job Scope:

1. Site Supervision: To Oversee daily construction activities to ensure they align with project plans and timelines.

2. Quality Assurance: Monitor workmanship and materials to ensure compliance with specifications and standards.

3. Coordination: Collaborate with project managers, subcontractors, and other stakeholders to facilitate smooth operations.

4. Technical Support: Provide on-site technical assistance and resolve any engineering-related issues that arise.

5. Site Inspections: Conduct regular inspections to assess progress and identify any potential problems early.

6. Documentation Management: Maintain accurate records of project progress, including daily reports, logs, and photographs.

7. Health and Safety Compliance: Ensure that all safety protocols are followed and promote a safe working environment.

8. Problem Solving: Identify issues and implement effective solutions to minimize disruptions.

9. Client Communication: Liaise with clients to update them on progress and address any concerns.

10. Budget Monitoring: Assist in tracking project expenses and resource allocation to stay within budget.

Job Requirements:

• Bachelor's Degree / Diploma in Civil Engineering / Mechanical Engineering / Electrical Engineering OR any equivalent is welcome to apply
• Strong communication, organizational skills, and a solid understanding of construction practices and regulations.
• Good to have experience with LTA project
• Entry level is welcome to apply as there's assistant engineer's vacant available & training is provided.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Job summary

Manage facade project operations, ensure quality, safety and progress compliance.

Job Description (Façade Rectification Project):

1) Project Planning and Progress Controlling – collaborating with other stakeholders to determine project scope, objectives, timelines and budget constraints. Understand the specific requirements of the project.

2) Design and Engineering –collaborating with the design team to ensure that the designs are workable and meet technical specifications.

3) Safety and Compliance –Ensures that all work is carried out following safety regulations and industry best practices.

4) Quality Control –Monitors the quality of work being done, conducts inspections and ensures that the work meet the required quality standards.

5) Procurement - Required to be involved in the procurement of necessary equipment, materials and components for the project.

6) Resource Management - Responsible for coordinating resources, including general labour, equipment and subcontractors to ensure smooth project execution.

7) Problem Solving – When unexpected challenges and issues arise. The Manager plays a crucial role in identifying and resolving these problems.

Specification/Job Requirements

• Diploma/ Degree in Mechanical or civil Engineering or equivalent
• At least 3 years of experience in project management.
• Knowledge of applicable engineering theory, methods and practices.
• Ability to communicate effectively.
• Ability to handle multiple priorities, stress, detailed work, reasoning, deadlines. Must be flexible, analytical, and possesses excellent communication and interpersonal skills. Will be interacting with multiple stakeholders and working independently.
• The person is expected to be flexible including working outside of normal work hours and weekend working on occasions when required.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Working in a construction site leading a team of engineers to supervise M&E subcontractors and laising with consultants and client. Scope involving construction of low rise buildings with underground sevices and infrastructure works. Ability to solve site technical issues and coordination of various M&E sevices. Knowledge of BIM will be an added advantage.

Workplace Facility Manager

Work Dynamics - Integrated Facilities Management

Roles & Responsibilities:

Facilities Management

• Oversee daily operations and maintenance of the office space, including cleaning, repairs, and preventative maintenance.
• Manage vendor relationships for cleaning, security, and other services.
• Ensure compliance with all relevant safety regulations and building codes.
• Manage and track facility budgets effectively.
• Provide access to project manager and/or external contractors for renovation projects of the workspace as required.
• Manage and provide relevant facilities related data to real estate, security or any other team as per established protocol.

Experience Management

• Work with Employee Services and Employee Experience (EXES) team to standardize on-site employee experience in line with laid down protocols at other offices.
• Work with EXES team on rolling out of company-wide initiatives.

Event Management

• Support event logistics, including set-up, coordinating with external vendors hired by business unit and, catering (if requested) and coordinate with event organizers.
• Facilitate booking of event space with internal team and stakeholders.
• Ensure the facility is well-maintained and presented for each event.

Audio Visual (AV) and Video Conferencing (VC) Equipment Management

• Ensure AV/VC equipment are maintained and operating.
• Coordinate with technician to conduct preventive checks and monitor on-site repair works.
• In event of system upgrade required, to support in data gathering for provision to wider real estate team for decision and execution.

Community Engagement

• Drive community cohesion in the workspace with residents and business unit stakeholders.

Communication Management

• Work with Communication team in standardizing communication protocol on site.
• Roll-out communication based on protocols.
• Seek relevant approvals on local communication from central communications team or Group Communications team as may be required as per approved protocol.

Sustainability Program

• Roll out sustainability programs as per organisation protocols including site specific sustainability initiatives.
• Gather and enter site level data in specified MIS systems.
• Engage with vendors and other service providers on specific programs and projects related to sustainable operations and provide access to site level metrics.

Contract Lodgement and Procurement

• Seek relevant approvals on site level initiatives
• Lodge relevant contractual documents in prescribed systems.
• Raise purchase orders and invoices in systems as per policy.
• Track relevant spends, get approvals for variations and any other financial processes as per established protocols.
• Liaise with SMEs within the organization for relevant procurement.

Team Management

• Lead, supervise, and mentor a team of receptionist, cleaner, and technician.
• Assign tasks, provide training, and monitor performance.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and collaborative team environment.
• Address employee concerns and resolve conflicts effectively.

Overall Site Management:

• Prepare regular reports on facility operations, maintenance, events, and team performance.
• Manage and track facility inventory.
• Maintain detailed records of all facility-related activities.
• Continuously seek ways to improve efficiency and optimize resource utilization.
• Coordinate between internal SMEs, vendor and business unit point of contact where applicable for improvement initiatives.

Qualifications:

Diploma or bachelor’s degree in Facility Management, Hospitality Management, or related field. 3 to 5 years of experience in facility management, preferably in an event space or similar environment, including proven experience in team leadership. Strong understanding of event planning and logistics. Excellent communication, interpersonal, organizational, and leadership skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Experience with budgeting and financial management. Strong problem-solving and decision-making skills.

Additional qualifications

Experience with community engagement initiatives. Knowledge of relevant Singaporean regulations and building codes. Certifications in facility management or related fields.

Facilities Site Lead - School

Work Dynamics - Integrated Facilities Management

Principal Accountabilities

• Play a leadership role in overseeing delivery of facilities management services
• Single point of contact on site - responsible for ensuring that contractual obligations, including taking accountability for all on-site FMM matters, are met
• Leading role on people development and site team management
• Responsible for budget control and site finance tracking
• Accountable for site maintenance, small and capital projects

Duties & Responsibilities

Client Management

• Liaise regularly with the Client's nominated representative on various operational issues and JLL programs (e.g. JLL EHS Week, ISO Audits, etc)
• Manage communication channels between the Client and JLL team
• Accountable for delivery of SLA and KPIs and reporting on-time.
• Prepare regular reports to the Client and ensure Client is updated on key matters
• Lead quarterly business review (QBR) and annual review with the Client nominated representative
• Responsible for the attendance at all client meetings and daily record submission to client
• Adhere to College's Safeguarding and all policies stated in the agreement

Service Delivery

• Work closely with the Account Management team to manage facilities management services to the campus
• Monitor critical path activities, ensure timely escalation, and drive quality & consistency within the campus
• Administer client's FM vendor contacts such as evaluating scope of work/ proposed pricing for contract renewals
• Accountable for the overall implementation and review of Environmental Health and Safety (EHS) standards
• Involve in JLL strategic planning and execution of related client business plan to include key objectives, client satisfaction results, summary of value-add activities, and potential growth/expansion opportunities
• Submission of client site risk tracking monthly
• Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to achieve contractual KPI and SLA target
• Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to actively identify and manage sustainability
• Ensure overall customer service satisfaction

People Management

• Responsible for the management of the onsite team e.g. recruitment, performance, assessment, etc
• Actively manage the professional development of all direct reports
• Prepare and implement a Succession Plan for the account
• Ensure the campus is adequately staffed
• Responsible for planning and oversee the site staff training program

Finance Management

• Responsible for budget control and site finance tracking of fixed and adhoc vendor expenditure

Person Specification

• Degree in Building/Mechanical/Electrical Engineering or any other related discipline
• Practical experience in facilities management, vendor management, client reporting and finance management
• Ability to adapt and perform under pressure, strong leadership, people, and communication skills
• Possess strong interpersonal skills with the ability to build rapport quickly
• Good communication skills with excellent command in spoken and written English

Facilities Manager

Work Dynamics - Integrated Facilities Management

• Provide reporting and analytics for Client, including but not limited to maintenance activities, inspection and incidents, generate key performance indicators and metrics, budget performance and variance analysis
• Developing, managing and tracking of admin and facilities management budget. This would include introducing cost control measures implementation (as identified) to ensure financial efficiency.
• Effective vendor management to ensure seamless daily office operations and coordination works which may impact office operations.
• Develop and implement strategic facilities management plans across the Southeast Asian region
• Oversee day-to-day facilities operations in multiple countries, ensuring consistency and efficiency.
• Liaise with Building Management Office (BMO) on any initiatives, activities or rectification works
• Ensure seamless office operations by overseeing all hard and soft services, as well as guest’s experiences at the Front of House
• Ensure all queries are responded and rectified within an agreed Service Level Agreement (SLA) and quality standards.
• Manage a team of facilities managers and coordinators across various locations
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Establish and maintain relationships with key stakeholders, vendors, and service providers
• Ensure compliance with local regulations and company policies in all managed facilities.
• Develop and monitor key performance indicators (KPIs) for facilities management across the region. Propose and implement corrective actions and enhancements to optimize performance.
• Optimize facilities-related costs while maintaining high standards of service and safety
• Implement and oversee sustainability initiatives across regional facilities
• Coordinate and oversee major facilities projects, including renovations and relocations
• Develop and manage emergency response and business continuity plans for all sites

Duties & responsibilities

As a Project Director (PD) you will be expected to take a lead role in securing new and retaining local and regional work with existing and new investor and landlord clients.

To develop new and strategic business opportunities through a strong local network of contacts internally and externally. Leveraging business relationships such as Commercial, Retail and Industrial Investor sectors.

When delivering complex projects, to accept total responsibility for the effective management of all phases of a project (or projects) from initial establishment to handover and project closure.

The PD role requires coordinating thought and leadership skills to encourage maximum contributions of all participants in the specific project and focus these to maximise outcomes for all stakeholders.

As a Project Director, you have a responsibility to contribute to the development of less experienced colleagues through mentoring and coaching in all aspects of project management.

Performance objectives

A SUCCESSFUL PROJECT

• Within each project, establish and implement an effective organisation structure for reporting, communication and working procedures.
• Lead the project team to assemble and effectively lead consultants, contractors and suppliers to achieve the best possible performance from all members of the project team.
• Take a proactive role in delivering successful projects
• Represent the client’s best interests from inception to completion of the project.
• Establish and maintain a positive client relationship.
• Lead the project team to achieve the best possible performance from all members.
• Represent and promote the company throughout the project.
• Ensure accurate and timely project reporting.
• Ensure repeat business from existing clients.
• Produce detailed monthly reports for projects covering, safety, environment, program, resources, budgets, risk and profitability
• Lead the management of the construction phase of the project and ensure Jones Lang LaSalle is providing appropriate supervision commensurate with our role.
• Establish and implement an appropriate quality control system.
• Lead the identification, mitigation, and reporting on project risks to ensure the delivery of projects on time and under budget.
• Utilise JLL technology including AdaptiveWork, Jaggaer, Project Toolkit and OVal.

BUSINESS OUTCOMES

• Promote JLL to new prospects and key landlord clients with expressed purpose of developing new business opportunities.
• Seeking out and developing new business relationships and generating new revenue from landlords
• Target and generate new investor related revenue in a 12month period that does not relate to new or existing Global, Regional or National agreements
• Develop and strengthen relationships with other JLL business lines.
• Where possible introduce opportunities to other business lines within JLL
• Develop relationships with existing clients to increase the profile and exposure of JLL
• Manage project revenue and payment cycles to avoid bad debt.
• Lead the preparation of EOI’s and pricing submissions to clients to win new work.
• Lead in the development of quality templates for use by others using Project Toolkit.
• Lead in external industry award nominations to promote the business within industry.

LEADERSHIP

• Create an environment where all team members are encouraged to contribute.
• Set objectives and measurable goals and remain motivated to achieve them.
• Act as a leadership role model for JLL by embracing JLL’s Values at all times, these being Teamwork, Ethics & Excellence.
• Coach and develop staff and provide regular feedback and guidance.

PERSONAL EFFECTIVENESS

• Set stretch targets for self, and rigorously monitor and manage individual performance.
• Develop and monitor plans for team operations.
• Seek advice and collaborate with other senior staff in exploring solutions to problems and areas of risk that arise.
• Delegate to others in the team in a logical and effective manner that empowers positive contribution.
• Be prepared to make tough decisions that resolve problems or improve operations.

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with superiors, subordinates, peers, and clients.
• Gain respect of JLL people, clients, and where appropriate with the broader business community.

COMMUNICATION

• Regularly communicate plans and performance in a clear and motivational manner to members of the team.
• Maintain positive lines of communication with clients and other stakeholders.
• Listen effectively and communicate through actions and example.
• Analyse completed projects to promote successes and lessons learnt, including case studies to the greater business

Key skills

• Negotiate skilfully in tough situations with both internal and external groups.
• Can anticipate future consequences and trends accurately and can articulate vision of possibilities.
• Confidently manage project delivery from inception to closure.
• Proficiency in the use of Microsoft Office Suite, SharePoint, Microsoft Project, and experienced in managing cost reporting systems.
• Understand the legal environment for each project in respect of planning, commercial aspects, and delivery constraints.
• Be able to carry out commercial negotiations with contractors, suppliers, consultants, and authorities within established limits of authority.
• Understand our obligations for complying with ISO14001, ISO45001, ISO9001 and Environmental Health and Safety legislation generally.
• Assist in maintaining accreditations where applicable.
• Ability to assess clients’ needs and project constraints.
• Ability to assist in the commercial assessment of new projects.
• Have a detailed understanding of different delivery methods. I.e., Project Management, Construction Management, Managing Contractor and Warranted Price, Lump Sum etc.
• Ability to assist in the preparation of project proposals and the delivery of presentations that may be required as part of securing new work.

Employee specification

• A degree in a relevant Project or Construction Management related discipline and at least fifteen (15) years’ experience in to Design, Construction, or Project Management.
• Experience with MNC and Financial Sector Clients

Full Time

Workplace at Kranji

Basic Up to $2,500 per month

5 day work per week

Handle day-to-day Admin & accounts duties (MYOB accounting software & MS office) such as filing, data entry including answering calls, emails & correspondence

AP/AR/Issue invoice, HR duties (assist on payroll)

Any Ad-hoc assigned

Ability to handle confidential information professionally.

Ability to manage multiple taks & prioritize work effectively.

· Provide front-desk service duties, such as handle incoming calls, attend walk – in visitors, handle incoming mails and fax, handle incoming and outgoing courier services including transmit the documents items from office to site by mail or courier.

· Manage and up-keep overall cleanliness and tidiness of office areas.

· Managing administrative tasks such as filing, typing, copying, binding and scanning.

· Maintaining records, updating paperwork, and documenting procedures as per the requirement of an organisation.

· Assist with preparing payment certificates

· Process employee expense reimbursements.

· Assist in accounting matters such as matching of PO, DO, invoices, documentation and filing.

· Assist in purchasing matters.

· Provide other admin or general office support duties as needed.

At a high level, construction operations managers solve problems that might impede their employer’s ability to produce deliverables on time and within budget. This often means addressing urgent problems that arise day-to-day.

For example, a construction operations manager might be responsible for securing additional resources should changes in a project’s scope necessitate them. They would need to communicate with the project manager and other stakeholders to understand the issue, build a case, and present it to financial decision-makers.

Successful operations managers aren’t just reactionary, though. They’re also proactive, staying involved at every stage of the project cycle to ensure planning accounts for potential issues down the line. For example, a construction operations manager might reduce the aforementioned scenario’s likelihood of occurrence by ensuring accuracy during the estimating process.

Responsibilities:

• Manages the development of highly complex estimates from inception to completion.
• Maintain surveillance of all project activities and where necessary initiate corrective actions to meet project objectives.
• Identification and management of project risks.
• Ensure compliance with technical specification and performance criteria during design, installation and operation of the plant
• Ensure that adequate inspections and tests are carried out and the results are properly documented, to ensure safe and reliable operation
• Involvement in the commissioning and improvement works
• Oversee all required engineering qualification tests on project, ensure compliance with all outside parties involved.

Requirements:

-Good interpersonal and communication skills.

-Able to work independently, self-motivated and resourceful.

Qualification:

-Degree in Mechanical / Electrical / Building Services Engineering.

-Min 5 years of relevant experience.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Job Description & Requirements

Prepares cost estimates as required.

- Preparation of measurement sheets and assists in quantity take-off as required.

- Assist in estimation of direct & indirect costs for sub-contract sublet.

- Monitors and records site progress and keep records of day works.

- Checks the allocation of manpower and productivity. Prepares comparison sheets for quotations from suppliers and subcontractors.

- Preparation of payments advice and review then certify claim submission for subcontractors and suppliers.

- Assist in claims preparation in coordination with the Project Manager/Director.

- Follow up payments from main contractor/consultant/client.

- Assist the PD/PM to establish and operate project cost control.

- Provides advice on contractual claims, VO or other contractual matters.

- Measures and computes values to variations and prepares interim and/or final accounts.

- To provide estimate, computations & work on contractual/technical/project change orders.

- Prepares monthly progress payments to main contractors/consultant/clients.

REQUIREMENTS / QUALIFICATIONS

- Degree or Diploma in Building, Quantity Surveying or equivalent

- Computer literate, Microsoft office

- Excellent oral and written communication skills with proficiency in English

- With construction background

- Min 3 years relevant work experience

- Possess good mathematical and accounting skills

- Able to work independently and in teams

- Plays an active role with great initiatives in the project execution to complete the task on time with the optimum utilization of resources.

Summary:

✅ Good career progression

✅ Good Staff Benefits

✅ Office hour

✅Class 3 is a plus

Responsibilities:

• Estimate the cost of construction projects, including materials, labour, and equipment.
• Develop and manage project budgets to ensure they are realistic and aligned with project goals.
• Oversee the tendering process, including the preparation of tender documents and evaluation of bids.
• Manage contract terms, monitor compliance, and handle variations or amendments to contracts.
• Control project costs by monitoring expenditures and providing regular cost reports.
• Calculate quantities of materials and labor required for construction projects.
• Negotiate with suppliers and contractors to secure favorable terms on behalf of the client
• Coordinate with office, site , workers and clients

Requirements:

• Diploma / Degree in Quantity surveyor or related qualification.
• Candidates with Construction and M&E experiences are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

• Plan, lead, and monitor progress and performance against the project plan, managing day-to-day operations including manpower planning, construction progress monitoring, master schedule preparation, and cost control.
• Manage project costs within approved budgets, including materials, manpower, and machinery cost control for new and ongoing projects.
• Play a key role in the conceptual development of various construction projects, overseeing organization, scheduling, and implementation.
• Collaborate closely with Project Managers, Architects, Engineers, and all stakeholders to minimize errors and ensure smooth project completion.
• Liaise with clients, consultants, sub-contractors, relevant authorities, and developers to resolve site issues and ensure compliance with regulations.
• Handle any other ad-hoc duties and tasks as assigned.
• Issue timely instructions to address delays or emergencies at construction sites.
• Review manpower planning and work schedules to ensure smooth operation and effective delegation of tasks, while enforcing safe and economical methodologies and project standards.

Assistant Facilities Manager

Work Dynamics - Integrated Facilities Management

Desired skills and experience for this job:

• Experience in managing local and regional programs, projects, and initiatives ideally in real estate, facilities, and operations where the deliverables impact customers, operational teams and processes.
• Ability to work on multiple projects and initiatives at the same time.
• Relentless and tenacious drive to deliver results and achieve expected outcomes.
• Comfortable with working across multiple geographies and cultures, virtually, and onsite, in a highly dynamic organization.
• The candidate must be at ease with launching projects without much data, starting from a blank sheet of paper.
• Strong analytical capabilities, combining ability to dive deep into data and anecdotal feedback, analyze status quo and synthesize findings.
• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
• Hands on approach, show attention to detail and ownership.
• Proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
• Great communication skills are a must, combined with ability to moderate large forums, facilitate dialog with stakeholders and clearly present outcomes.

What this job involves:

• In partnership with the Regional Facilities Manager, Senior Facilities Managers, Facilities Managers, Program Managers, and the client drive consistency and operational excellence in the regional Facilities Management program by organizing information, building and managing project plans, managing vendor relationships and communications.
• Own the organization, management and implementation of programmatic needs across all aspects of the regional facilities programs, spanning the hard services and soft services programs spectrums.
• Communicate via multiple channels with Senior Facility Managers, Facilities Managers, Program Managers, the client and other leaders to build and sustain strong partnerships to operate in a matrix driven environment.
• Lead, attend, coordinate, organize content and presentations for team meetings at various frequencies including weekly, monthly, and quarterly.
• Draft and deliver internal and external communications.
• Use tools such as Corrigo, Visio, Smartsheet, Quip, and Microsoft Office to build appropriate tools, or reports to support operational deliverables, and other projects.
• Assist in the development and management of local and sub-regional program or project budgets.
• Work across the region to solve customer requests and challenges.
• Lead and work on special projects either self-directed or in collaboration with the broader regional IFM team or the client team.
• Comply with all company and regional policies for both JLL and the client.

Role Overview

The Program Coorindator is responsible for overseeing and driving delivery of technology, data solutions, and associated support services across a portfolio of customer account(s). The Program Coorindator is a leadership position within our Work Dynamics Technology Group and is aligned to our global Integrated Delivery Management (IDM) function. This role serves as the delivery excellence link between the customer, JLL Technologies, and JLL’s Work Dynamics (WD) business stakeholders.

The Program Coorindator optimizes technology outcomes for our customers and helps grow JLL’s direct technology and Work Dynamics businesses by: (i) orchestrating delivery efforts across all technologies in play on an account, (ii) leveraging the full capabilities of our global delivery execution teams, (iii) coordinating all technology delivery engagements across the full account life cycle, and (iv) leading in optimizing end-to-end facility management (FM) processes by leveraging technology.

The Program Coorindator realizes success by commanding multiple delivery engagement types, across a diverse ecosystem of technology solutions, in a complex global enterprise environment. The Program Coorindator exercises strong business and financial acumen as well as leveraging strong internal and external interpersonal relationships to achieve desired objectives. Ultimately, the Program Coorindator enables our customers and JLL’s business to drive successful real estate business and technology outcomes through the holistic and effective delivery, use, and support of technology and data.

Job Description

Role Overview

The Program Coorindator is responsible for overseeing and driving delivery of technology, data solutions, and associated support services across a portfolio of customer account(s). The Program Coorindator is a leadership position within our Work Dynamics Technology Group and is aligned to our global Integrated Delivery Management (IDM) function. This role serves as the delivery excellence link between the customer, JLL Technologies, and JLL’s Work Dynamics (WD) business stakeholders.

The Program Coorindator optimizes technology outcomes for our customers and helps grow JLL’s direct technology and Work Dynamics businesses by: (i) orchestrating delivery efforts across all technologies in play on an account, (ii) leveraging the full capabilities of our global delivery execution teams, (iii) coordinating all technology delivery engagements across the full account life cycle, and (iv) leading in optimizing end-to-end facility management (FM) processes by leveraging technology.

The Program Coorindator realizes success by commanding multiple delivery engagement types, across a diverse ecosystem of technology solutions, in a complex global enterprise environment. The Program Coorindator exercises strong business and financial acumen as well as leveraging strong internal and external interpersonal relationships to achieve desired objectives. Ultimately, the Program Coorindator enables our customers and JLL’s business to drive successful real estate business and technology outcomes through the holistic and effective delivery, use, and support of technology and data.

Role Responsibilities

• Manages overall service delivery and business success across the portfolio of Client account
• Accountable for overall technology delivery success by orchestrating delivery efforts across all technologies in play on assigned accounts, ensuring delivery performance is aligned with the contractual scope of services and service level agreements
• Accountable for resource management processes including resource forecasting, supply and demand management, commissioning and de-commissioning resources, and managing resource assignments
• Oversees performance of assigned direct and indirect technology resources to ensure that teams and individuals are meeting/exceeding delivery expectations, identifying and addressing any performance issues as needed with other direct managers and matrix managers
• Partners with direct sales, Client Growth, and Account Directors/Exec leaders to help identify, monitor, and advance opportunities for organic account growth, net new growth, and renewals
• Provides inputs and/or authors Statements of Work (SOW) and Scope of Services documents including staffing estimates, LOEs, skills, timelines, delivery models, pricing models/estimates
• Understands and navigates contracts (MSAs, PSAs, SOWs, subcontracts, etc.) to protect JLL’s business interests and mitigate risk in delivery engagements
• Accountable for the timely transition of opportunities from the sales/solution phases into delivery/kickoff phases including the mobilization of all tech delivery resources
• Oversees project(s) performance during implementation/transition phases in coordination with the assigned Project Managers and Program Managers
• Oversees team performance (can be direct amd/or indirect staffing) during operational and support phases in coordination with the assigned Operations Managers and Support Managers
• Accountable for ensuring JLL’s account management and delivery management governance processes, controls, and best practices are utilized on assigned customer accounts
• Accountable for financial targets (at the engagement- and account-level) including managing tech revenue, profitability, operational/staffing budgets, costs, accruals, forecasting, etc.
• Serves as an escalation point for delivery-related issues and risks, leading issue resolution and root cause analysis (RCA) efforts
• Works with JLL Work Dynamics Account Directors/Exec leaders to ensure on-account technology solutions enable JLL core business services and meet associated KPIs and SLAs
• Provide inputs to account planning processes ensuring that tech roadmaps, product plans, execution plans, and other delivery commitments are delivered according to account strategy
• Understand the commercial and financial models associated to JLL’s direct technology business, productized services offerings, and WD tech-enablement, possessing the business and financial acumen to navigate and manage across multiple models
• Help balance, solution, and achieve “win-win” outcomes across varied internal and external stakeholder groups, even when individual incentives are not necessarily aligned

Account Specific Requirements:

• Leveraging broader JLL Technologies expertise and research, be accountable for bringing thought leadership on technology innovation and digital transformation to Client team and Account team
• Lead process optimization and redesign using design thinking methodologies to improve efficiency and operation experience
• Drive the digitalization of FM processes by conducting user research, creating personas, and implementing digital solutions
• Ensure the ongoing maintenance and support of on-account technology systems, including data management and maintenance.
• Implement and adapt the client’s existing data analysis framework, including managing through journey, value mapping and control tower methodologiesAnalyze performance data, manage existing dashboards, and collaborate with the client's data team to define requirements for new dashboards that will provide actionable insights

Role Requirements

Ideal candidate should have demonstrated the following competencies:

• Accountable for the performance and results of a team, with work primarily achieved through others and a % of performance measured by results of the team
• Identifies and resolves technical, operational, and organizational problems and adapts plans and priorities to address resource and operational challenges
• Provides technical guidance to employees, colleagues and/or customers
• At senior levels, the Program Coorindator may manage professional employees with accountability for setting direction, deploying resources, leading pay performance, goal setting and development discussions (including hiring/firing authority)
• Provides functional leadership both through direct reports and indirect reports
• Requires in-depth understanding of different systems, theories, and practices across varied technology delivery engagements with basic knowledge of other disciplines (business, financials, pre-sales/sales, people management, etc.)
• Applies a strong understanding of the industry and how own team, multiple teams, or practice area contributes to the achievement of objectives
• Guides, influences, and persuades others either internally in other areas or externally with customers or partners

Education Credentials

• Requires a bachelor’s degree in addition to 5-years+ broad range of business and technical delivery experience
• Experience with SDLC, Agile, ITSM, and/or ITIL industry best practices and methodologies
• Intimately familiar with the world of corporate real estate (CRE) including portfolio and facilities management functions, businesses, processes, stakeholders, markets, etc.
• Understands real estate technology market: PropTech, IWMS, Smart Buildings, IoT, genAI, etc.
• Cultural sensitivity as well as demonstrated diversity and inclusion training

The Community Ambassador will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.
You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences.

Duties & responsibilities

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees and key stakeholders
• Embed in the FM team a culture of empowerment, engagement and fulfilment.
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
• Liaison with JLL team and client on soft service delivery
• Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Event Management

• Formulate a monthly/annual calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Providing outstanding customer service and organizing memorable events that exceed client expectations
• Propose ideas to improve event and service quality
• Events reporting and customer feedback survey
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with clients, team and vendors
• Develop and manage the vendor network

Procurement & Vendor Support

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of consumables and services as required
• Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans

Finance Admin Support

• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager
• Ensure Finance KPIs scores are met

Risk Management

• Assist in the event risk management program
• Participate in the disaster recovery and business continuity plans as required
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.

Achieve Key Performance Indicators and Service Level Agreement targets

Facilities Administrator

Work Dynamics - Integrated Facilities Management

What your day-to-day will look like:

• Maintain leave records
• Liaise with HR on OT claims
• submit IT access requests
• Onboarding of new joiners, offboarding of leavers,
• Liaise with UBS vetting teams on new joiner vetting status
• Request for office & IT access
• Update contract records
• Assist in calendar invites / meeting room reservations / logistics
• Assist in T&E claim submission
• Assist in travel approval requests
• Submit Purchase Order requests to JDE and maintain the PO tracker
• Follow-up with teams on Corrigo work orders
• Review and submit JLL vendor invoices
• Liaise with vendors on invoice submission and payments
• Consolidate vendor invoices for IFM billing (to send to GCS managers for review of IFM bills)
• Prepare GMP, adhoc & project billings to client
• Submit revenue & expense accruals
• Prepare financial report (MMR) with updates from all team leads
• Update Regional finance on IFM invoice payments
• Assist on Corrigo issues - update of work order schedules, onboarding of JLL users & vendors
• Assist on new joiner matters
• Draft, review, and revise contracts
• Negotiate contract terms with clients and vendors
• Ensure all contracts comply with company policies and legal requirements
• Maintain a comprehensive contract database
• Monitor contract deadlines and renewals
• Coordinate with internal departments to gather necessary information
• Prepare reports on contract status and performance
• Assist in resolving contract disputes
• Develop and implement contract management processes

We are seeking a highly motivated and experienced Technology Program Manager [Smart Building] to oversee the implementation and management of smart workplace initiatives across the Asia Pacific region for a fortune 100 global bank.

The primary objective of this role is to drive enhanced employee and visitor experiences, sustainability outcomes, operational efficiency, and future-proof the organization through the overseeing delivery of cutting-edge smart technologies. The Technology Program Manager [Smart Building] will collaborate closely with various teams, including technology, real estate, corporate services, and vendors, to ensure successful delivery of smart workplace projects and effective management of existing smart workplaces.

Overview:

We are seeking a highly motivated and experienced Technology Program Manager [Smart Building] to oversee the implementation and management of smart workplace initiatives across the Asia Pacific region for a fortune 100 global bank.

The primary objective of this role is to drive enhanced employee and visitor experiences, sustainability outcomes, operational efficiency, and future-proof the organization through the overseeing delivery of cutting-edge smart technologies. The Technology Program Manager [Smart Building] will collaborate closely with various teams, including technology, real estate, corporate services, and vendors, to ensure successful delivery of smart workplace projects and effective management of existing smart workplaces.

Responsibilities:

• Project managing the implementation and rollout of smart technologies in buildings based on existing smart workplaces.
• Engage and collaborate with cross-functional teams, including technology, real estate, corporate services, and vendors, to drive the successful execution of smart building projects.
• Perform high quality program and project management ensuring a strong governance, thorough documentation, and efficient communication.
• Proactively manage stakeholder expectations and program/project risks. Effectively communicate with and influence senior stakeholders.
• Become a knowledge leader in the smart workplace providing training and knowledge transfer when required
• Work with integration leads and technology team to ensure a seamless integration of smart technologies within the existing infrastructure and processes.
• Act as the key contact for the real estate team in existing smart workplaces, addressing any issues, questions, or concerns raised and tracking to resolution.
• Develop and maintain strong relationships with external partners, vendors, and service providers.
• Stay updated with the latest smart building trends and technologies and make informed innovation recommendations for future-proofing the bank's workplace strategy.

Requirements:

• Bachelor's degree in a relevant field (Engineering, Computer Science, Facilities Management, etc.). Advanced degree preferred.
• Proven experience in managing smart building initiatives or similar complex real estate projects.
• Strong understanding of smart building technologies, IoT, automation systems, and related concepts.
• Excellent project management skills and ability to multitask in a fast-paced environment.
• Experience working with cross-functional teams and managing multiple stakeholders.
• Strong analytical and problem-solving abilities to address technical issues and drive process improvements.
• Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Proactive and self-motivated mindset with the ability to take ownership of projects and drive them to successful completion.
• Familiarity with sustainability practices and green building certifications is a plus.
• Flexibility to travel within the Asia Pacific region as required.

Supervisor Responsibilities and Requirements:

• Ensuring teams work together to deliver quality work to strict deadlines.
• Ensuring adherence to health and safety regulations at all times.
• Writing up reports, project plans, and presenting them to relevant stakeholders.
• Working closely with managers and other professionals.
• Staying up-to-date with safety codes and advancements in construction.
• Processing paperwork and traveling to multiple sites as required.
• A bachelor's degree in construction is preferred, but other degree is acceptable
• Experience in a leadership role is recommended.
• Excellent written and verbal communication skills.
• Ability to focus and keep calm under pressure.
• Ability to keep track of multiple projects.

• Support the Contracts Manager in overseeing and guiding a team of project QS
• Assist in preparing cost budget, prepare cash flow for project, track changes in design/construction work and adjust budget projections accordingly
• Assist in the extension of time and costs claims
• Work closely with the project team to ensure the timely award of subcontractors and suppliers
• Communicate with the technical team to ensure that quotations comply with specifications and the method of construction
• Produce quantity measurement within the targeted timeline
• Prepare and call quotations, including analyzing and evaluating for costing of tender; or negotiate and award of subcontracts for the project
• Review and prepare agreements for award to subcontractors and suppliers
• Certify and evaluate progress work done, including contract administration for variations for both subcontract and main contract works.
• Assess and submit monthly progress claims, and recommend subcontractor’s monthly progress payment
• Finalise subcontract and main contract’s final account.
• Assist in project tendering.

REQUIREMENTS/ COMPETENCIES

• Degree/Diploma in Projects & Facilities Management or Building, Construction Management, Quantity Surveyor or equivalent.
• At least 10 years of relevant experience, preferably with A2 Building Contractors in GCB, MOE, HDB, Industrial and etc.
• Highly motivated, self-driven with an initiative to work independently and a good mentor to the QS team. Able to work in a fast-paced and dynamic environment
• Strong negotiation, and interpersonal skills and a team player
• Proficient in MS Excel and AutoCAD and the ability to learn new specialist software