The incumbent will play a crucial role in identifying, assessing, and mitigating risks within our healthcare institution. This position is responsible for implementing risk management strategies to ensure patient safety, regulatory compliance, and as well as to promote risk awareness and proactive risk management culture within the hospital.

This unique role combines risk management expertise with a strong focus on environmental sustainability, ensuring that the organization effectively manages sustainability risks while promoting a culture of environmental responsibility and stewardship.

Enterprise RIsk Management

1. Develop good understanding of the institution’s operating functions and process workflows via continuous risk assessments through risk register and KRIs that align with NUHS Group Enterprise Risk Management Framework.
2. Act as the risk advisor to various operating departments and promote risk awareness and accountability amongst management and staff.
3. Work with internal stakeholders to plan and implement Control Self-Assessment (CSA) exercises to assess the effectiveness of risk management and control processes.
4. Oversee non-clinical incident reporting and risk management system to escalate and track incidents, feedback, and near-misses.
5. Provide training and educational programs on risk management practices to promote a culture of safety, quality, and risk awareness among staffs at all levels.
6. Provide secretariat support for Risk Management Committee meetings.
7. Assist in ad-hoc projects, investigations, and administrative duties, where required.

Environmental Sustainability

1. Develop and implement an environmental sustainability strategy aligned with NUHS Net Zero Targets roadmap.
2. Lead the identification and support ground up initiatives including performing feasibility and scalability studies of the initiatives.
3. Identify and assess sustainability risks and opportunities within operating departments as part of enterprise risk management.
4. Promote culture of sustainability through staff engagement program by organising talks, workshops, and awareness events to empower staffs to contribute to sustainability initiatives.
5. Stay current on environmental sustainability best practices/ green technology and monitor progress and report on the outcomes of sustainability initiatives.
6. Provide secretariat support to Go Green Group meetings.

Requirements*

• At least 8 of relevant working experience in risk management, internal control, and compliance preferably in hospital and healthcare industry.
• Prior experience in sustainability, or ESG (Environmental, Social, and Governance) roles will be an advantage.
• Passion for environmental sustainability and a commitment to driving positive change.
• Good project management skill and comfortable working with figures and details.
• Experience in data analytics would be considered favorably.
• Energetic and ability to analyse complex issues for identification of root cause and recommendation of practical remediation measures.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Highlight:

• Contract Postion ( 12 months)
• Maxwell Central, walking distance from MRT
• Monday to Friday, 9am to 6pm

Job Description:

• Routing feedback to the rightful department in an accurate and timely manner.
• Replying to feedback submitted by members of public.
• Contacting members of public, when needed, to clarify their feedback.

Requirement:

• Only Singaporean
• Degree
• Experience in Customer Service, Manage feedbacks related field

Interested applicants please click "Apply Now" or email to [email protected].

We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Lucas Tan

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
• Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure
• Performs triaging for transitional care referrals and right sites care to other external providers when necessary
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
• Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Ability to perform 24/7 shift work is required for this role.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Highlight

Salary: Up to $17 per hour

Contract: 3 months (with possible extension for another 3 months)

Working Location: Nearest to Toa Payoh MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Update and maintain records.
• Screening of registration applications, issuance of registration and practising certificate.
• Processing training application.
• Processing updating of particulars for medical practitioners
• Perform any other duties assigned by supervisor.

Job Requirements

• Only Singaporean need to apply.
• Degree/ Diploma in any disciplines.
• Strong administrative skillsets

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and our services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with other teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• 1-2 years of experience working in healthcare industry
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement
• Experience in call centre or service line will be advantageous
• Ability to speak various languages will be advantageous
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends (IF NEEDED)

Others

• Jurong
• 5 days a week, office hours

Description:

• Respond to alarm activation when instructed and in accordance to Company's SOP.
• Troubleshoot on the security systems at clients' premises when necessary.
• Any other duties assigned from time to time.
• Shift hours: 6 days work week (Mon-Fri) 7pm-7am, (Sat, Sun and PH) Staggered Shift (AM/PM)

Job Requirements:

• WSQ Security Certified (Basic)
• Must possess Class 3 driving license to drive company vehicle.
• Permanently night shift

Benefits:

• Company car
• Dental insurance
• Health insurance
• 13th month salary
• Performance bonus

You will support the development of the SingHealth Duke-NUS Supportive & Palliative Care Centre by coordinating the efforts of various departments across SingHealth. This includes providing administrative and secretariat support, collecting relevant data for registries and maintaining audit. You will report to the Centre Head on the Centre’s performance regularly and highlight operational issues, if any. In addition, you will work closely with relevant stakeholders to facilitate and support the Centre’s clinical, educational and research activities.

Requirements

• Bachelor’s Degree in general discipline, preferably with experience in administration, operations or management support functions in a hospital setting
• Excellent interpersonal and communication skills
• Good team player who is organized, responsible, takes initiatives and able to work independently
• Detail-oriented and able to work in a fast-paced environment
• Must be fully vaccinated against COVID-19

Highlights:

• Health insurance
• Dental reimbursement
• Transport allowance
• AWS + Performance Bonus
• Birthday Incentive
• Friendly environment

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 1 year working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Highlights:

• Health insurance
• Dental reimbursement
• Transport allowance
• AWS + Performance Bonus
• Birthday Incentive
• Friendly environment

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Please indicate in your profile your expected salary as you apply. Thank you.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

You will be required to attend to calls, faxes, emails and other forms of electronic communications (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment-related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job requirements:

• At least Higher NITEC/NITEC/ GCE N/ O/ A Levels
• Prior experience in service industry will be an advantage
• Team player with a positive attitude
• Ability to engage people over the phone in a courteous, timely and professional manner
• Must be fully vaccinated against COVID-19

Overview

You will be responsible to assist the nursing team in providing personalized, specialised and cost-effective care to the patients in accordance to established hospital policies and procedures, standards of nursing care, and practices.

Job Responsibilities

· Perform physiological and physical assessment of the patients upon arrival to PACU

· Assess patient level of comfort and administer analgesic as ordered by the anaesthetist

· Perform Nurse Led Discharge for post-operative patient

· Arrange for bed for patients upon arrival to PACU

· Perform handover of patient’s information to Courier Nurse upon discharge

· Promotes and maintains a safe, clean, comfortable, and therapeutic environment for patients, staff and visitors

· Collaborates and co-operates with other surgical team members and healthcare workers in the smooth delivery of patient care and services

· Performs a systematic and continuous assessment of patient in the immediate post-anaesthesia period

· Develops and implements nursing care based on analysis of individualized patient assessment

· Delivers safe and competent nursing care to surgical patients in the immediate post-anaesthesia period

· Communicates, documents and evaluates patient’s plan of care

· Handles controlled drugs as per hospital policy (applicable to RN)

· Promotes and maintains a safe, comfortable, and therapeutic environment for patients, staff and visitors

· Perform nurse led monitoring for cataract cases

Requirements

· Enrolled Nurse with the Singapore Nursing Board (SNB)

· Recognised Enrolled Nurse Certificate or equivalent as approved by SNB

· At least 2 years working experience in Anaesthetic Unit/ Post Anaesthesia Care Unit is highly preferred

· Good interpersonal and communication skills

· Compassionate, positive and caring nature

· Prepared to work on 3 rotating shifts

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview

You will be responsible to provide personalized, specialized and cost-effective care to the patients in accordance to established hospital policies and procedures, standards of nursing care, and practices.

Job Responsibilities

· Implements protective measures to prevent injury due to chemical, electrical, laser, mechanical, radiation, and thermal sources

· Transport the patient according to individual needs and evaluates for signs and symptoms of skin and tissue injury related to transfer or transport

· Determines the need for, prepares, applies, and remove devices designed to enhance operative exposure, prevent neuromuscular injury, maintain skin and tissue integrity, and maintain body alignment and optimal physiological functioning

· Uses supplies and equipment within safe parameters

· Performs required counts ensuring that patient is free from injury related to retained sponges, instruments, and sharps

· Evaluates for signs and symptoms of chemical, electrical, laser, physical, and radiation injury and injury to skin and tissue

· Contributes to minimizing operative time by anticipation and advanced preparation, working with team members to coordinate efforts to prioritize the patient’s care, and efficiently accomplishing tasks necessary to achieve a common goal

· Implement aseptic technique (e.g. crating and maintain a sterile field, applying basic methodologies to prevent contamination of open wounds, and isolating the operative site from the surrounding non-sterile physical environment)

· Initiates infection prevention activities

· Manages collection, handling, and disposition of culture and specimen

· Administer prescribed medications and solutions according to hospital policy

Requirements

· Registered Nurse with the Singapore Nursing Board (SNB)

· At least 2 years of Operating Theatre experience is highly preferred

· Diploma or Degree in Nursing from recognized training institutions approved by SNB

· Good interpersonal and communication skills

· Compassionate, positive and caring nature

· Prepared to work on 3 rotating shifts

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview
You will be responsible to assist the nursing team in providing personalized, specialised and cost-effective care to the patients in accordance to established hospital policies and procedures, standards of nursing care and practices.

Job Responsibilities
·Implements protective measures to prevent injury due to chemical, electrical, laser, mechanical, radiation, and thermal sources
· Transport the patient according to individual needs and evaluates for signs and symptoms of skin and tissue injury related to transfer or transport
· Determines the need for, prepares, applies, and remove devices designed to enhance operative exposure, prevent neuromuscular injury, maintain skin and tissue integrity, and maintain body alignment and optimal physiological functioning
· Uses supplies and equipment within safe parameters
· Performs required counts ensuring that patient is free from injury related to retained sponges, instruments, and sharps
· Evaluates for signs and symptoms of chemical, electrical, laser, physical, and radiation injury and injury to skin and tissue
· Contributes to minimizing operative time by anticipation and advanced preparation, working with tem members to coordinate efforts to prioritize the patient’s care, and efficiently accomplishing tasks necessary to achieve a common goal
· Implement aseptic technique (e.g. crating and maintain a sterile field, applying basic methodologies to prevent contamination of open wounds, and isolating the operative site from the surrounding non-sterile physical environment)
· Initiates infection prevention activities
· Manages collection, handling, and disposition of culture and specimen
· Administer prescribed medications and solutions according to hospital policy

Requirements
· Enrolled Nurse with the Singapore Nursing Board (SNB)
· Recognised Enrolled Nurse Certificate or equivalent as approved by SNB
· At least 2 years of Operating Theatre experience is highly preferred
· Good interpersonal and communication skills
· Compassionate, positive and caring nature
· Prepared to work on 3 rotating shifts

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview
The job-holder is responsible to provide personalised, specialised and cost-effective care to patients, in accordance to established hospital policies and procedures, standards of nursing care and practices. He/ She is responsible for the effective and efficient running of the ward/department assigned.

Job Responsibilities
Primary Responsibilities:
• Assesses, plans, implements and evaluates care of patients with complex healthcare needs according to updated standards of nursing practice
• Ensures patient care delivery (inclusive of education and counselling) is carried out according to established standards of care practice using patient care plan / clinical pathways
• Co-ordinates patients’ access and treatment sequence where required for the specialty
• Conducts teaching and counselling for patients and their families / carers
• Initiates and ensures implementation of discharge planning for patients
• Leads and participates actively in the review of patients with the multidisciplinary team
• Follows up on patients at NUH specialist outpatient clinics where appropriate
• Conducts specialty nurse-led clinic for patients and their families where needed
• Provides clinical supervision to nurses and nurse trainees to ensure quality patient care delivery
• Updates and maintains patient consultation / training statistics / other types of register / registry where appropriate
• Applies understanding of prevention of medico-legal issues in relation to patient care
Secondary Responsibilities:
• Acts as a resource person for clinical nursing matters
• Plans, implements and evaluates in-service staff education and specialty training courses based on unit and individual training needs
• Inducts newly graduated advanced diploma nurses in specialty care of a specific group of patients
• Guides and develops specialty competencies of registered nurses
• Reviews and develops clinical pathways and / or other plans of care in consultation with specialty nurses, nurse managers, doctors and paramedical staff
• Reviews and develops practice policies and guidelines and nursing standards in consultation with specialty nurses, nurse managers and doctors
• Assists with nursing audits on nursing care standards
• Applies best evidence to practice
• Participates in research activities
• Undertakes quality improvement / research projects
• Participates in training / quality improvement / research committees
• Contributes to performance appraisals of enrolled nurses, senior enrolled nurses, staff nurses, senior staff nurses and advanced diploma nursing students
• Takes on additional responsibilities or tasks as assigned by Senior Nurse Manager/Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse

Requirements
• Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician
• Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board.
• Technically skilled and competent
• Good interpersonal and communication skills
• Computer literacy skill – MS Word and PowerPoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

About SERI

SERI, the research arm of SNEC, was established in 1997 with the mission to conduct high-impact eye research that prevents blindness, low vision and major eye diseases in Singapore. Till date, SERI has conducted landmark research projects that have led to tangible outcomes, patient benefits and success stories. It has been paving the way for significant improvements in how eye diseases are treated and prevented, not just within Singapore but on a global scale.

By joining SERI, you can:

• Work with a Purpose: Meaningful impact towards improving patients’ lives through research
• Maximise your Potential: Opportunity to work with global and top researchers at one of Singapore’s largest research institutes and be engaged in continuous learning and development opportunities
• Be Connected and Cared for: People-centric environment that supports your personal well-being guided by our core values of Compassion, Integrity, Collaboration

What you'll do:

• Work with the research team and product managers to ideate software solutions.
• Develop robust production-grade web applications and services that are efficient and reusable.
• Develop front-end applications with a mobile response design.
• Design and develop APIs
• Work closely with operations/infrastructure to build saleable back-end services
• Implement automated testing strategies to improve security, performance, and usability.
• Prepare software documentation for quality compliance and regulatory audits.
• Actively learn and share knowledge on new architectures, frameworks, and technologies with the team.

What you'll need to have:

• A bachelor’s or higher degree in the field of computer science, software engineering, or related field
• At least five years’ experience as a full-stack developer with a strong portfolio of related projects.
• Highly proficient in web/mobile front-end technologies like ReactJS, HTML5, CSS3 and JavaScript.
• Knowledge of multiple back-end languages including Golang, .NET, PHP, Java, Python and Rust.
• Proficient with API development (REST, MQTT, Kafka, RabbitMQ).
• Experience with database management systems such as MySQL, MongoDB, CouchDB, PostgreSQL.
• Experience with cloud hosing platforms such as AWS, Azure, and Google cloud.
• Working experience with modern DevOps build chains, using Jenkins, Git
• Experience working using Microservice Architecture framework and Micro frontends for application development
• Knowledge of full-stack development for AI/ML and IoT applications.
• Ability to prototype and demonstrate design concepts.
• Able to work on different projects simultaneously
• Prior experience in developing software solutions for healthcare applications is desired

Eventual package offered will commensurate with qualification(s) and experience(s).

You will be in charge of the finance functions of Accounts Payable and Fixed Assets, and supervise a team who are supporting these functions.

You will support and work closely with departments on appropriate cost recovery strategies for shared facilities/services and centralised fixed assets, and will participate in new initiatives/projects.

You are responsible for reviewing and streamlining work processes for day-to-day operations and will be involved in the annual budgeting and forecasting exercise. You will also oversee the full set of accounts of a dormant subsidiary, prepare its financial and management reports, and appropriate returns.

You will report to Senior Manager, Finance Operations and will also assist in ad-hoc tasks as assigned by Deputy Director and/or CFO.

Job requirements

· Bachelor’s Degree in Accountancy or equivalent

· Minimum 4 years of relevant experience

· Strong communication, interpersonal and analytical skills

· Knowledge in SAP will be an advantage

· Proficiency in Microsoft Office applications

· Team player with the ability to manage cross-functional and institutional relationships and multi-task in a dynamic and fast-paced environment

· Must be fully vaccinated against COVID-19

You will be involved in initiatives for the attraction and retention of various professional talents within SingHealth, which will include administration of awards ceremonies, coordination of staff recognition nominations and management of pre-service scholars. You will also partner stakeholders to organise career talks and career fairs to promote SingHealth as an employer of choice to students and mid-career switchers.

Job Requirements:

• Bachelor’s degree in Business Administration/ Marketing/ Communications or other related fields
• Fresh Graduates are welcome to apply
• Strong communication, organisational and interpersonal skills
• Good team player, independent and resourceful
• Proficient with Microsoft Office applications
• Must be fully vaccinated against COVID-19

• The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. She will also assist with all related planning, coordination, staffing and administration of daily operations.
• He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and operationalisation at the institutional level.
• He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Job description

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality Services if necessary
• Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)
• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads to claim LDs for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual budgeting exercise
• Ensure budget is utilised according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Requirements

• Recognised Degree, preferably in contract management in Healthcare / Hotel Setting
• At least 3 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

• Sort room bills by companies on a daily basis.
• Pass journals pertaining to adjustments to the Accounts Receivable record.
• Ensure bills are sent within a week after the guests have checked out of hotel.
• Prepare daily reconciliation of balances in aging report with GL balance.
• Prepare proforma invoices to agents/corporate for prepayment.
• Process guest credit card refund
• Assistance in billing
• Monitor group booking payment, ensure post and update daily settlements in Opera Systems
• Prepare and send invoice in City Ledger with proper attachment to Customer
• Relieve or extend any assistance to other accounting colleagues in their absence or whenever the need arise.
• Any other suitable tasks as and when assigned by Credit Manager.

Overview

Performs technical duties under the supervision of pharmacists and pharmacist technicians to ensure safe, efficient and timely distribution of drugs in AH.

Job Responsibilities

1) Daily Operations

• Provide professional and courteous service to all patients/customers
• Process medication orders/prescriptions for both inpatient and outpatient
• Picking, packing and labelling in accordance with stipulated policies, guidelines and department standard operating procedures
• Perform billing functions
• Ensures work area is ready for daily operations
• Maintains the cleanliness of the pharmacy and ward areas where drugs are stored
• Involvement in workplace quality improvement projects/activities as and when required
• Cashiering duties

2) Inventory Management

• Ensures stocks are stocked up properly and tidily according to First-Expiry-First-Out (FEFO) requirement and stipulated storage condition
• Performs topping up of omnicell ward stock in the respective wards
• Ensures correct receiving of goods
• Secondary repackaging/redressing
• Carry out cycle counts and stock takes periodically according to SOPs

Requirements

• Minimum O Levels qualification
• Understands and usage of the in-house computer systems
• Able to work independently with minimum supervision and have good initiative
• Able to communicate effectively
• Able to function effectively as a member of a team
• Flexibility to work on weekends/ public holidays occasionally

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

You will be required to facilitate and support research activities, particularly in the area of research collaborations within the SingHealth Duke-NUS Academic Medical Centre (AMC). You will be involved in the review of contracts involving research projects and initiatives to develop the SingHealth Duke-NUS AMC as a top-ranked one.

With the increasing setup of more research strategic programmes and/or research platforms at SingHealth HQ, you will be required to support their operations and facilitation of all the research agreements. The activities include but are not limited to budget development, stakeholder management, project funding submissions and post Award administration.

You will provide overall administrative and secretariat support for the existing 12 SingHealth Duke-NUS Joint Research Institutes (JRIs) within the SingHealth Duke-NUS AMC and any new JRI to the be established. This includes the development of relevant policies and ensuring that the governance and operational processes are established and harmonised.

Other duties include the overseeing and supporting of special projects within Office of Research (OoR) as well as the drafting or reviewing of ad-hoc research policies under OoR’s purview.

Job Requirements:

• Bachelor’s Degree preferably in healthcare or science related fields with 6 to 8 years’ of relevant work experience
• Ability to understand grant application requirements, scientific and clinical terms and medical jargons
• Candidates with experience in an administrative position and has involvement in the drafting and facilitation of research agreements would be preferred
• Fast learner with the ability to work independently
• Excellent interpersonal communication skills and ability to work with stakeholders of all levels
• Excellent command of both spoken and written English
• Proficient with use of Microsoft Office applications (Word, Excel, Powerpoint)
• Must be fully vaccinated against COVID-19

We regret that only shortlisted candidates will be contacted.

Research Assistant (RA)

A Research Assistant (RA) for initiating and managing chronic disease database.

Job Responsibilities

You will be responsible for the following:

1. Initiating and managing chronic disease database
2. To approach patients to invite them to participate in ethics approved clinical research studies, if required.
3. Write and review research papers, present research outcomes and develop collaborations.
4. Contribute to project management and provide guidance to more junior researchers.
5. Perform other related duties incidental to the work described herein.

· Data entry, data management, and data analysis

· Supervision of student researchers and interns

· Quantitative and qualitative data analysis

· Manuscript writing and submission

· Other research-related tasks (e.g. literature review, grant and ethics applications)

Expected results:

· Able to initiate and manage research cohort well, including managing ethics approval, audit, research collaboration agreements, and grant claims procedures

· Screen and recruit eligible patients meeting recruitment targets per week for each cohort

· Manage data entry and data analysis in a reliable and expedient manner

· Able to support grant writing and manuscript writing for submission to journals

Requirements

· Min degree related Science

· Good interpersonal skills

· Self-motivated, independent learner and detail-oriented

· Expertise in data analysis (including using R or python)

· Good writing (scientific writing) skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview

Admission and Service Centre (AASC) has a team of financial counsellors who provides timely and accurate financial estimates information on patient’s hospital stay based on treatment or procedure. The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated/ interim/ finalised medical cost. You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Job Responsibilities

You will be responsible for the following:

Financial Counselling /Admission

• Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Assist patients to complete the various modes of payment forms.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

• Assist patients/NOK in their billing enquiries.
• To collect deposits, payments and handle any outstanding bills for eligible patients, or for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Handling and processing of National forms (NEFR/MCAF/MT)

• To be able to explain and advise patient and their NOK on the various forms and the necessary proof of documentation needed.
• To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• To ensure SAP system is updated whenever these forms are consented by patient.

Other Responsibilities

• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
• Reply emails received in the AASC email account daily.
• Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.
• To manage the department supplies inventory.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Strong analytical, communication and interpersonal skills with positive “can do” attitude.
• Team player with natural ability to interact with healthcare team of all levels.
• Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Able to perform 3 rotating shifts (includes night shifts, weekends, and public holidays).

Key Responsibilities:

1. Recruitment Process

a. Coordinate workers recruitment with site superintendent and HR Manager.

b. Prepare and post job advertisements for job vacancy in Jobstreet, JobBank, etc.

c. Prepare necessary documents and reports for workers manpower.

2. Employment Process

a. Prepare Letter of Offer for foreign workers.

b. Liaise with site admin staff to provide necessary documents e.g Bank Accounts etc

c. Apply for MWOC for foreign workers.

d. Create the new workers in HR system and workers personal files records.

3. Work Pass Process

a. Familiar with MOM work pass procedures in terms of application of Work Permit and S Pass for foreign candidates.

b. Inform the candidate of the approved WP/S Pass

c. Arrange candidate to go for medical checkup and other MOM required process.

d. Arrange security bond before e-issue of the approved in principle letter.

e. Cancel WP when worker end their contracts.

f. Booking of air tickets for foreign workers.

4. Payroll Process

a. Understand the pay structure for foreign workers.

b. Ensure all supporting documents for payroll are provided accordingly.

5. Training Administration

a. Monitor and update the list of training courses attended by the worker and staff.

b. Source and register the staff for the training course approved by Management.

c. Arrange and make payment to training organizer upon registration.

d. Inform workers on the date and venue of the training courses.

e. File the certificates in the worker/staff personal file upon completion of the training course as part of projects submission.

6. To perform any other ad-hoc duties as and when assigned.