To develop and strengthen community partnerships and stakeholder engagement to enable residents to receive holistic and synergistic care in the community. This includes working closely with community partners and internal stakeholders on the planning, implementation and operationalisation of community engagement initiatives based on the strategic roadmap of the Regional Health System.

The position holder will also communicate learnings from initiatives partnered with the community across the organisation, identify ways to sustain and/or improve partnered initiatives, identify and develop best practices of partnership models for adoption across NUHS institutions.

Plan, organise and maintain good community relations & engagement

• Build strong relationships between internal stakeholders and community organisations including schools, corporate, grassroots and public organisations for outreach opportunities.

• Ensure good working relationship through regular engagement with community partners, public agencies and private organisations.

• Develop and implement strategic partnerships and initiatives to support residents together with community partners

• Plan, organise, conduct and facilitate networking and engagement events and activities with national agencies, Social Service Agencies and Grassroots Organisations

• Plan and execute the Community Healthy Precinct activities with community partners and identify the suitable population segment(s) to activate within the constituency

• Update and maintain partners mailing list.

Work closely with community partners to identify gap and support in outreach events

• Support in community outreach and events to create awareness on preventive health and RHSO programs

• Identify the needs within community and leverage on the community partners’ knowledge craft areas of concern.

Develop plans to pilot new services / program in the community

• Develop workflow and operationalized plans to pilot new services/programs in the community.

• Work with stakeholders to influence them to come on-board NUHS’ programmes and services.

Any other duties

• Carry out projects/assignments as and when assigned to deliver expected results of projects/assignments.

• Secretariat for management meetings

Qualification Required and Area of Discipline

• Degree in any discipline
• Experience in community engagement and partnership in healthcare industry or public/civil service would be advantageous.
• Ability to work and communicate with all levels
• Excellent people skills and an upbeat and enthusiastic attitude
• Excellent written and verbal communications skills
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work effectively under tight deadlines and manage projects with minimal supervision

Job Responsibilities

• Lead in regional community operations to support the residents in leading a healthy lifestyle including the following community operations:Transition care programme
  Community Health Posts
  
• Support in operations planning in the following assigned areas:Data analysis and monitor workload
  Manpower planning and management
  Collaborate and engage community partners to co-ordinate community operations
  
• Drive continuous improvement to enhance care and residents experience including:Pilot new programmes and processes
  Evaluate the use of technology to ease workflow improvement
  Evaluate success of pilot programs for future action
  Manage service related feedback and ensure residents' concerns are addressed
  Evaluate feedback and identify potential service gaps for improvements
  
• Lead in regional community operations team in assigned areas:Ensure department is appropriately resources to carry out its mission - people, funding, skill & technology
  Develop team members to enhance their skills & harness their potential
  Integrate team with the other RHSO departments and divisions
  
• Any other duties

Job Requirements

• Bachelor degree in any discipline, with at least 7 years of working experience, preferably in healthcare
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Able to work well with others, to foster buy-in and collaboration
• Good verbal and written communication skills.
• Microsoft office. (Excel, Word, PowerPoint)
• Experience in strategic planning and/ or programme development would be advantageous

Responsibilities

• Develop and implement strategy to build network of volunteers to support population health work.
• Lead in building a network of volunteers with community partners to support health promotion activities.
• Lead a team to recruit, manage volunteers and deploy them to suitable volunteer activities.
• Develop training material and conduct training for volunteers.
• Develop and implement new programmes for volunteers to support health promotion and community care.
• Any other duties.

Job Requirements

• Bachelor degree in any discipline, with at least 8 years of volunteer management experience, preferably in healthcare.
• Able to think critically and strategically, with strong conceptual and analytical abilities.
• Strong planning, project management and organisational skills.
• Able to work well with others, to foster buy-in and collaboration.
• Good verbal and written communication skills.
• Microsoft office. (Excel, Word, PowerPoint).
• Experience in strategic planning and/ or programme development would be advantageous.

Job Description
As a Senior / Staff Nurse in Community Nursing, you will be required to perform nursing care and health coaching within the areas of:

• Health Promotion & Illness Prevention through patient education
• Primary Care by performing basic assessment and health education to the general public
• Home Care services for patients transiting from hospital to home
• Any other community related duties will be assigned.

Requirements
● Possess Diploma / Degree in Nursing and must be registered with Singapore Nursing Board
● Minimum 2 – 3 years of relevant work experience in Community Setting
● Able to work independently and as a team
● Strong organisational, coordination, interpersonal and communication skills
● Able to converse in local languages is preferred

Reporting to Director, Operations, RHS Office, the incumbent will Iead in developing healthy precincts and building community partnership to keep the community healthy.

Healthy Precinct is a geographical location with an environment and culture that supports residents to achieve and sustain healthy lifestyles.

Job Responsibilities:

1. Lead in conceptualising the overall strategy and framework for Healthy Precinct.

• Plan and operationalise Health Precincts to achieve health-social integration with internal and community stakeholders.
• Develop and track progress of workplans and workstreams on Healthy Precincts.
• Develop and operationalise plan to empower community to take care of their health.
• Create community culture to drive behavior towards leading a healthy lifestyle and emphasis on preventive care with community stakeholders.

1. Build partnership with internal and community stakeholders e.g. grassroots organisations, social service agencies and healthcare providers to keep patients and residents healthy and integrated care across care settings.
2. Develop and implement initiatives for integrated care and population health improvement.
3. Lead and support the team

• Ensure department is appropriately resourced to carry out its mission - people, funding, skill & technology
• Develop team members to enhance their skills & harness their potential
• Integrate team with the other RHSO departments & divisions

Requirements:

• Bachelor Degree in healthcare or business related fields
• At least 10 years of relevant experience in healthcare, corporate/strategic planning and partnership development, including minimum 5 years of leadership experience
• Proven strategic thinking and planning ability
• Excellent writing skills
• Good interpersonal and communication skill

Job Responsibilities
1) Build a network of volunteers with community partners to support health probotion activities. 2) Recruit, manage volunteers and deploy them to suitable volunteer activities.
3) Develop training material and conduct training for volunteers. 4) Develop and implement new activities for volunteers to support health promotion in the community.

Job Requirements
• Bachelor degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Analytical and organised, able to translate concepts into actionable goals.
• Excellent verbal and written communication skills.
• Resourceful and meticulous team player who is able to multi-task in a fast-paced environment.

Experience
• At least 2 years of relevant working experience in volunteer management, preferably in Healthcare or Social Service Sector.

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements
• Diploma in any discipline • At least 2 years of working experience
• Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

Responsibilities:

• Ensure Export operations runs smoothly, and SOP compliant.
• Manage and co-ordinate the entire shipment process for customers.
• Implement and establish new processes for export / import operations.
• Review export / import operational procedures for continuous improvement, to enhance efficiency.
• Prepare KPI reports for customers & attend to Operation Review meetings when required.
• Plan / schedule space for all origin stations.
• To co-ordinate shipment closely with Customers and various department to ensure shipments executed correctly
• Monitor & ensure Customers make prompt payments.
• Rectify & resolve payment discrepancies.
• Observe & control daily operational issues to comply Customer’s requirements.

Requirements:

• Minimum 2 years of relevant experience in the industry.
• PC literate and has a customer centric attitude.
• Able to commit for weekends as part of regular hours due to operational needs.

Job summary:

You will join the ranks and be groomed to take on leadership roles in a heartwarming team, which courageously protects and saves lives for a selfless cause. You will be involved in paramedicine policy development and projects, and lead in operations to keep Singapore safe.

Requirement:

- A Degree in any discipline
- Strong leadership and interpersonal skills
- Minimum 'Pass' for IPPT

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/9537

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Overview

The Position Holder will be responsible for engagement of partners and internal stakeholders to augment NUHS’ role as the population health manager for the western region. This includes ideation and project management of collaborations with partners and within NUHS to support the roll out of new policies, advancing social-health integration and enhance the delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Identify opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Supporting implementation of NUHS Population Health strategies and regional health plan
• Regular engagement and project management with key account agency/community/ internal partners on collaborations
• Keeping abreast of developments within social and health landscape
• Support team in development, implementation, data collation, evaluation and reporting of initiatives and collaborations with agency partners, social care players and cross-teams within NUHS
• Meeting and event organisation
• Taking minutes for meetings and events and following up on issues raised

Job Requirements

• Good Degree
• 1 - 2 years of working experience, prior experience in community care or strategic planning will be an advantage
• Experienced in project management and working with multiple stakeholders
• Good communication, interpersonal and organisational skills
• Ability to multi-task and work independently
• Ability to work in a fluid environment amidst multiple demands

Overview
Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Transition care programme
• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties.

Requirements

• Bachelor Degree
• With relevant experience in healthcare, operations related and/or customer service environment
• Minimum 2 years of experience
• Writing skill
• Communication skill
• Interpersonal skill
• Strong sense of responsibility and ability to manage complaints and feedback

Job summary:

In crises, fire and rescue officers are in command. Because the difference between life and death depends on them making the right decisions in split seconds. This critical role requires you to have a warm heart that burns with desire to help turn disasters around.

Requirement:

- A Degree in any discipline
- Strong leadership and interpersonal skills
- Minimum 'Pass' for IPPT

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/9536

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

• Position: Customer Service Officer
• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Working location: Tanjong Pagar

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

Job Requirements:

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Position Summary / Project Description:

The Project Manager will develop and implement Healthcare Business application solutions, execute the project plan and ensure smooth roll-out of systems within time and budget constraints, and to achieve user satisfaction.
He/She will also maintain good stakeholder relationships including users and vendor project members and support professional delivery of projects and high quality IT services by providing good technical support to stakeholders and users. He/She will also be required to assist executing policies and plans to ensure compliance to the Healthcare and Technology standards

Roles and Responsibilties:

1. Support the implementation of one or more Healthcare Application projects

2. Develop good project management skills to achieve project objectives

3. Develop sound understanding of business requirements and how effective information makes a difference in analysis and decision making

4. Identify data and business gap within organization’s information systems and perform analysis from the systems

5. Prepare Users Requirement and Technical specifications/documentations

6. Provide sound advice to users on the usage of healthcare domain business systems

7. Participate in evaluation of vendor or package/product/data solution and recommend effective and cost-saving solutions

8. Assist to review and evaluate on vendors’ design and solutions

9. Support positive project vendor relationships and resolve technical issues

10. Help to conduct investigations of complaints and provide resolution actions

11. Keep up-to-date and track technology in the area of expertise and provide/review recommendations

12. Supervise junior project team members

13. Provide project progress reports on work tasks assigned

14. Perform testing where required and perform data / requirement resolution and patching

15. Review and rationalize requirements (e.g. to avoid duplicate solutions for the requirements, or standardize it among the different institutions)

16. Review and monitor daily jobs to ensure timely delivery of data

Qualifications/ Experience:

1) Degree in Computer Science or equivalent

2) 3-5 years of relevant IT project experiences with implementation involvement in at least 1-2 project cycles

3) At least 2 year of project management experience with hands-on experience in project implementation and vendor management in medium-scale to large-scale projects

4) At least 1 year experience in healthcare industry, preferably with broad understanding of healthcare business processes like patient administration, patient accounting, and bed management processes

5) Seasoned experience in gathering and documenting business requirements from end-users

6) Solid understanding and hands on experience in all phases of project system development lifecycle

7) Strong communication skills and end-user focused

8) Effective written and verbal communication skill

9) Coach and team player to ensure team meets delivery targets

Requirements

1) Knowledge on SAP ISH (Industry Solution for Hospitals) or SAP FI/MM/HR (Financial / Material Management / Human Resource)

2) SAP IMG System configuration and customization

3) Programming skills in SAP ABAP/4 programming, ABAP Query, ALV reporting, SAPScripts and SmartForms, preferred

4) Knowledge on Web development and design, .NET and JavaScript

5) Knowledge on HL7 standards, Biztalk, Webservices is preferred.

Job Responsibilities

• To carry out supervisory roles in day-to-day site activities including taking care of workers and coordinating with client’s supervisory staff to manage inspections, etc.
• Ensure that all construction & M&E work is carried out or constructed according to the approved plans and design.
• Ensure all works are carried out within time schedule, follow the safety protocols, and maintain the required quality.
• Coordinate with fellow colleagues from different departments to ensure the smooth transition of M&E works and eliminate abortive works through regular discussions.
• Ensure proper preparation of work areas for subcontractors to carry out their works and ensure adequate materials preparation for execution.
• Monitor performance of subcontractors, evaluate the progress and manpower to ensure adequacy and adherence to schedule.
• Keep daily site records of manpower, materials usage, and works status.
• Attends all necessary M&E work progress meetings, internal meetings as & when required.
• Embraces safety and ensures all practices comply with safety regulations.

Job Requirement

• Possess relevant core trade certification, BCSS, CSOC, etc highly preferred.
• Minimum 3 years of M&E Supervisory experience.
• Good verbal and written communication skill.
• 6 days work week.
• Location: Lentor Central

Job Description:

• Ensure the quality of all construction work performed on site are in accordance with the company's QAQC requirement.
• Visit project sites, arrange and conduct QAQC inspections on mainly Structural Works and Architectural Works.
• Assist project teams in the preparation of project specific CONQUAS/Quality Management assessment by BCA with specific contract requirements.
• Ensure workmanship, procedures and method statements are in accordance to specified standards.
• Conduct regular inspections to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice.
• Ensure that all project quality records and quality audit plans are maintained.
• Any other duties as assigned.

Job Requirement:

• Candidate must possess Bachelor Degree in relevant discipline.
• Minimum 5 years of experience in procurement preferably construction/ civil engineering industry.
• Must be familiar with safety procedure within the site.
• Candidate with PPVC (Prefabricated Prefinished Volumetric Construction) experience advantage.
• Working Location: Lentor

Must have interest in Massage. Must have minimium 5 years experience in foot reflexology and body massage. Need to possess some communication skills. Must be able to speak English and Mandarin.

· Handle customer's enquiries and booking of appointment.

· To uphold and maintain the highest customer service standards of the Spa.

· To be knowledgeable of the services provided, and to effectively respond to customer queries, needs, and expectations.

· Make recommendations on our products and treatments a to customer

· Responsible for preparing the necessary treatment products and stocks replenishment.

· Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.

· Able and flexible to work on weekends / public holidays / after office hours.

· Customer oriented with a pleasant personality.

· Has strong interpersonal skills.

· Able to work in a fast paced environment and can multitask.

· Ability to remain calm and composed under pressure.

We are looking for an experience Project Lead/Manager (Construction) in charge of project management which includes in completing the work within the time line by controlling cost budget.

The candidate should possess a diploma or degree in mechanical/electrical engineering.

Interested candidates, please send us your updatMECHANICAL ed resume by applying for the position.

All shortlisted candidates will be contacted.

Registration ID: R1766238

Job Descriptions:

• Handle and maintain AP & GL of the account.
• Responsible for month-end closing process.
• Process payments in an accurate and timely manner, filing and documentation with the payment vouchers.
• Ensure inter-company transactions and balances are reconciled.
• Assist to prepare GST report.
• Work closely with business units for smooth daily accounting operations.
• Liaising with suppliers or bankers when necessary for operation banking matter.
• Support in financial analysis, budgeting and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist in year-end audit preparation, tax computation and submission of all other statutory.
• Maintenance of accounting system.
• Assist in any ad-hoc assignment and reporting.

Job Requirements:

• Diploma/Degree/equivalent in Accounting.
• Minimum 2 years of relevant working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• Good knowledge of MS Excel and Microsoft Navision preferred.
• Independent, a strong team player, meticulous, well organized
• Meticulous, detail-oriented, independent, and accountable
• Good communication skills required to liaise with internal and external parties.

Mon - Fri 6 8am - 5 pm

Construction / Marine

Job Description

• Prepare tender submission, handle progress claims, variation orders and finalize project accounts
• Administration of tenders - prepare Quotation, tender and contract documents including Bill of Quantities , cost estimation, cost control and budgeting
• Taking off quantity for tender.
• Assist contract managers with other duties as required from time to time.
• Final Account Preparations Other Ad-Hoc Duties

Requirements

· Possess excellent interpersonal skills and communication skills and a leader to influence

· Efficient, Good Analytical Skills and Able to work independently.

· Diploma/Degree in Quantity Surveying or equivalent

· Possess 2-3 years of working experience in construction field, however marine construction is a plus.

· Proficient in Microsoft Office, MS Project and AutoCad

Responsibilities

• Onboarding of clients (customers & financial institutions)
• Work closely with front office on documentations required for account opening to ensure completeness
• Liaise with relevant team for the setting up of account in the system
• Maintain customer documentation both in hardcopy and imaging file
• Conduct KYC/AML/CFT checks on new client and periodical review on existing client
• Maintain and update client database, ensure data are accurately recorded in the system
• Keep abreast of regulatory, policy and procedural requirements
• Perform any other tasks assigned by superior/head of department

Requirements

• Bachelor degree/Diploma with related banking experience preferred.
• Possess positive attitude, pro-active and a team player
• Able to multitask, work under pressure and detailed oriented
• Proficient in MS Office application

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

• Salary: 2.2k to 2.6k
• Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
• Location: JTC Defu Industrial City

Position Overview

The Customer Service Officer (CSO) is a vital member of our team, responsible for providing exceptional customer service and support. This role involves handling inbound queries, managing equipment rental bookings, and identifying opportunities to increase sales through excellent service.

Responsibilities:

Customer Service and Support

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.

Inbound Sales

• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to
• inform and attract customers.

Administrative Duties

• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business

Requirements:

• Diploma required; further education or certification in customer service, sales, or related field is preferred.
• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Familiarity with sales software and CRM tools is a plus.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279