1. Remote Sales Team Leadership: Provide remote leadership and guidance to the sales team, setting sales targets, developing strategies, and monitoring performance to achieve revenue goals in the construction sector.
2. Client Relationship Management: Foster and maintain relationships with key clients remotely, including contractors, developers, architects, and building owners, to understand their needs, address concerns, and identify opportunities for new business.
3. Market Analysis and Strategy Development: Conduct remote market research and analysis to identify trends, opportunities, and competitors in the construction industry. Develop sales strategies and tactics to penetrate target markets and expand market share.
4. Virtual Sales Presentations and Negotiations: Conduct virtual sales presentations and negotiations with clients using video conferencing and online communication tools, effectively communicating the value proposition of construction products and services.
5. Remote Sales Training and Development: Provide remote training and development opportunities for the sales team, including product knowledge sessions, sales techniques workshops, and skill enhancement programs, to ensure high-performance standards.
6. Sales Reporting and Forecasting: Implement remote sales reporting systems to track sales performance, analyze data, and generate sales forecasts. Provide regular updates to senior management on sales metrics, market trends, and business opportunities.
7. Collaboration with Cross-functional Teams: Collaborate remotely with cross-functional teams, including marketing, product development, and operations, to align sales strategies with overall business objectives and ensure seamless execution of sales initiatives.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is one of the leading player in the Construction Sector. Due to business needs, they are now recruiting a Project Accountant to be part of their Finance and Accounts team for ongoing projects. They are located in the East Area.

Responsibility:

• Manage project performance, ensuring operational KPIs are met and coordinating with Project Managers.
• Prepare and present quarterly performance reports to stakeholders.
• Analyze, forecast, and monitor project costs, addressing variances and providing updates.
• Support budgeting, forecasting, and statutory/interim audits.
• Provide insights on WIP, collections, risks, opportunities, and cash flow.
• Recommend improvements in project management and reporting processes.
• Review and validate project payments and invoices.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 3 - 5 years experience in Construction or similar industry, handling various projects

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Scope :

Admin Officer

- Administrative works

- Preparing PO/DO/Invoices/Quotations

-Coordinate with sales team, internal department & customers to ensure smoothness of operations & delivery item within reasonable timeframe

- Liaise, coordinate and monitor between internal and external parties of the status of project and order

- Monitoring client monthly payment status

- Other duties assigned

Job Requirement:

- Entry level is welcome to apply, training is provided

- Candidates with related experiences (Admin / Customer service / sales support) will have advantage

- Basic computer skill is required

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

about the company

Our Client is a global bank with a far-reaching international network. The company prides themselves on providing an extensive and comprehensive range of products and financial services to customers worldwide.

about the job

• Oversees and supports daily processes for derivatives trading, including trade processing, trade capture and static data setup for the local market (SGX), affiliates and third-party clearers.
• Performs position management and cash reconciliations
• Works with relevant stakeholders to resolve breaks and exceptions, identifying root causes of issues.
• Identifies opportunities for process automation and proposes enhancements.
• Handles regulatory reporting as required.

skills and experience required

• Min. Bachelor Degree in Banking & Finance or relevant discipline
• > 3 years of experience in similar capacity
• Possesses strong knowledge of local regulations, analytical skills and a keen eye for data and process management.
• Demonstrates problem-solving abilities, identifies automation opportunities and seeks continuous improvement in workflow and professional skills.
• Independent, Meticulous and able to multitask

To apply online please use the 'apply' function
Krystal Kwah (EA: 94C3609/ R22104933)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Description & Requirements

• Perform all roles and responsibilities required of site supervisors under the Building Control Act, regardless whether their names are stated in the form,
• Check mock-ups done on site and off site, where necessary,
• Conduct inspection and check as required under Authority Operational and Safety requirements.
• Conduct compliance check on the implementation of mitigating measures in method statement, risk assessment and DfS register.
• Ensure that records of all civil and structural engineering works, mechanical and engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are updated in a timely manner and properly kept,
• Maintain proper and updated daily records of all works done including records of tests, inspections, status of work, variation works, tests, inspections, work progress, safety, site diary, material on site and equipment on site, labour force, day works, provisional items or provisional quantities etc,

Job Requirements:-

• Minimum five (5) years of experience as RTO, of which at least two (2) years shall be in supervision of works similar in nature to the Works
• Diploma in Civil or Structural engineering from a recognized tertiary institution or relevant qualifications.
• Accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Have a certificate in Workplace Safety and Health Management in Construction Industry or equivalent.
• Possess good analytical ability with strong verbal and written communication skills.

Job Description & Requirements

• Perform all roles and responsibilities required of site supervisors under the Building Control Act, regardless whether their names are stated in the form,
• Check mock-ups done on site and off site, where necessary,
• Conduct inspection and check as required under Authority Operational and Safety requirements.
• Conduct compliance check on the implementation of mitigating measures in method statement, risk assessment and DfS register.
• Ensure that records of all civil and structural engineering works, mechanical and engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are updated in a timely manner and properly kept,
• Maintain proper and updated daily records of all works done including records of tests, inspections, status of work, variation works, tests, inspections, work progress, safety, site diary, material on site and equipment on site, labour force, day works, provisional items or provisional quantities etc,

Job Requirements:-

• Minimum five (5) years of experience as RTO, of which at least two (2) years shall be in supervision of works similar in nature to the Works
• Diploma in Civil or Structural engineering from a recognized tertiary institution or relevant qualifications.
• Accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Have a certificate in Workplace Safety and Health Management in Construction Industry or equivalent.
• Possess good analytical ability with strong verbal and written communication skills.

Job Description

· Work closely with the Project Team on identifying the customer’s needs and expectations. Site Survey and measurement.

· Support the Project Team on administrative works such as handling customer enquiries, preparing tender documentation, technical and material specifications and daily project reports (photos etc).

· Arrange meetings and monitor progress of the project works to ensure the projects are is on schedule, within budget and completed with good quality.

· Prepare workers’ worksite schedule and logistics arrangement.

· Coordinate with key stakeholders such as contractors, customers, QE/PE to meet authorities requirements and obtain the permits required for project completion.

· Upon completion of project, ensure proper project handover and follow up on maintenance services.

Requirements

· This is a non-executive position with at least 3 years relevant work experience.

· Proactive, committed, and able to work in a fast-paced environment.

· Possess initiative and ability to work independently.

· Good team player with excellent interpersonal and communication skills.

· Class 3 driving license is required

· Job Types: Full-time, Permanent

Job Description & Requirements

• Perform all roles and responsibilities required of site supervisors under the Building Control Act, regardless whether their names are stated in the form,
• Check mock-ups done on site and off site, where necessary,
• Conduct inspection and check as required under Authority Operational and Safety requirements.
• Conduct compliance check on the implementation of mitigating measures in method statement, risk assessment and DfS register.
• Ensure that records of all civil and structural engineering works, mechanical and engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are updated in a timely manner and properly kept,
• Maintain proper and updated daily records of all works done including records of tests, inspections, status of work, variation works, tests, inspections, work progress, safety, site diary, material on site and equipment on site, labour force, day works, provisional items or provisional quantities etc,

Job Requirements:-

• Minimum five (5) years of experience as RTO, of which at least two (2) years shall be in supervision of works similar in nature to the Works
• Diploma in Civil or Structural engineering from a recognized tertiary institution or relevant qualifications.
• Accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Have a certificate in Workplace Safety and Health Management in Construction Industry or equivalent.
• Possess good analytical ability with strong verbal and written communication skills.

Principal Responsibilities

• Manage multiple fund managers and be their point of contact in handling queries and requests.
• Perform daily, periodic and adhoc processing and related transfer agency ancillary activities.
• Ensure reporting to fund managers and distributors are completed timely as per defined service level agreement.
• Ensure that trade settlements are completed accurately according to dealing cycle including processing corporate action such as dividend distribution or other changes in fund structure.
• Ensure tight control on cash and units reconciliations and undertake timely investigation, escalation, and resolution.
• Ensure timely preparation and submission of monthly KPI and incident reporting.
• Ensuring timely update of the fund manager’s standard operating procedures
• Review of fund manager’s operating memorandum and prospectus against fund set-up templates and other related set up and creation
• Service oriented and client focused, initiative-taking and responsive approach to responsibilities
• Maintain internal control standards, including timely implementation of internal and external audit observations.
• Undertake and lead projects as assigned from time to time including user acceptance test.

Requirements

• University degree in finance or any related discipline.
• A minimum 3-5 years of experience with knowledge in transfer agency, fund services or related areas.
• Self-motivated with the ability to think, and act independently combined with an ability to work under pressure to meet tight timelines.
• Operational knowledge of banking products especially unit trusts
• Good interpersonal and communication skills
• Team player and should have the ability to motivate others.

Interested Candidates may send their resume and cover letter directly to [email protected] ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

about the company

Our Client is a global bank with a far-reaching international network. The company prides themselves on providing an extensive and comprehensive range of products and financial services to customers worldwide.

about the job

• Oversee, monitor, and support daily operations related to cash payment processing for derivatives and equities clearing as well as Treasury activities.
• Perform reconciliations and ensure proper balancing for Nostro accounts and counterparties.
• Partner with relevant stakeholders to resolve discrepancies and exceptions, identifying root causes of issues.
• Propose and identify opportunities to automate key processes.

skills and experience required

• Min. Bachelor Degree in Banking & Finance or relevant discipline
• > 3 years of experience in similar capacity
• Possesses strong knowledge of local regulations, analytical skills and a keen eye for data and process management.
• Demonstrates problem-solving abilities, identifies automation opportunities and seeks continuous improvement in workflow and professional skills.

To apply online please use the 'apply' function
Krystal Kwah (EA: 94C3609/ R22104933)

Company Overview:

Wilmar International Limited is Asia’s leading agribusiness group. Wilmar International business activities include oil palm cultivation, edible oils refining, oilseeds crushing, consumer pack edible oils processing and merchandising, specialty fats, oleochemicals, and biodiesel manufacturing, and grains processing and merchandising. It has over 1,000 manufacturing plants and an extensive distribution network covering China, India, Indonesia and some 50 other countries. The Group is backed by a multinational workforce of about 100,000 people.

Job Summary

We are currently recruiting a position for an assistant research officer to join Wilmar’s corporate lab (WIL@NUS). The potential candidate will be primarily involved in data analytics and machine learning. The project objectives are to model analytical data collected from Wilmar's factories or R&D centres to predict quality parameters related to the product.

Main responsibilities of the incumbent (not limited to):

• Manage and pre-process data
• Ability to code and script based on specified tasks
• Statistical analysis and machine learning experience in the following area
• Forecasting using time series data
• Neural networks, in particular recurrent and long short term memory networks
• Versatile in applying computational techniques to solve open problems
• Participate in seminars and research-in-progress meetings within the team and collaborators

Job requirements:

• Team player and ability to communicate technical concepts to lay people
• Ability to code in a few languages - R, python, java, bash
• Machine learning and statistical background
• Positive learning attitude towards new ideas

Responsibilities:

1. Primary Roles: Customer Service Support

a. Handles incoming enquiries, live chat.

b. Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)

c. Reporting and documentation for e-shop & leads

d. Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.

e. Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.

f. Prepare necessary paperwork, such as quotations, Proforma invoices, etc.

g. Follow-up quotations & Orders

h. Onboarding customers to new Digital commerce platform

2. Secondary Roles: System Support

a) System support for systems that already go live.

b) Liaison between end-users and developers by understanding user needs, communicating issues, and facilitating effective resolutions without necessarily engaging in programming.

c) Other ad-hoc responsibilities by management

Requirements:

1. At least GCE “O” levels or equivalent

2. At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone

3. Pleasant personality and Customer Service oriented

4. Able to work independently as well as in a team

5. Good communication skills

6. Proficient in MS Excel (MS Powerpoint a plus)

7. Good to have: Tech-savvy (Ability to quickly learn new tools and adapt to the fast-paced nature of the digital commerce industry)

Job Description:

• Monitor and verify that the Environmental Management Plan (EMP) is adhered to at all times and taking action if the specifications are not followed.
• Monitor and verify that environmental impacts are kept to a minimum during the planning and design and construction phases of the project.
• Conduct surveillance, monthly inspections and detailed audits.
• Compile and complete checklists in order to aid the surveillance and inspection requirements.
• Keep records of all activities/incidents concerning the environment on site and issuing of spot fines for transgression of activities identified in the EMP.
• Recommend the issuing of penalties to the Engineers Representative for contravention of the EMP.
• Prepare and submit a Site Environmental Control Programme and Site Environmental Control Reports to the Occupier of the construction site.
• Identify environmental issues and recommend measures to rectify the irregularities.
• Prepare and submit a Site Environmental Control Report to the Occupier of the construction site.
• Assist the authorities to investigate environmental issues.
• Organise campaigns, training courses and other activities to develop and sustain the interest of workers in maintaining good environmental health standards.
• Any other duties /responsibilities as assigned by the Reporting Manager.

Job Requirement:

• Registered with National Environment Agency (NEA).
• Good knowledge of ECO Scheme and Environmental Laws.
• At least 5 years relevant working experience in construction industry; particularly civil works or in LTA project, or similar scale, complexity and nature of work will be advantages.
• Familiar with Occupational Health & Safety Management System.
• Good team player and able to work independently with positive attitude.
• Working Location- Tampines Area.
• 6 Days work week.

• Oversee the full spectrum of HR functions in Singapore, including recruitment, internships, onboarding, offboarding, learning and development, payroll, employee relations, and performance management, ensuring compliance with Singapore labor laws and other applicable regulations.
• Support the Group HR Manager in developing and implementing HR policies while ensuring adherence to these policies and practices within the Singapore office.
• Collaborate with the MY Assistant HR Manager to meet all staffing and onboarding requirements for both SG and MY executives and workforce.
• Partner with the SG HR & Admin Team to roll out the new HRIS for Group HR operations across Singapore and Malaysia.
• Assist with internal audits and tasks related to regulatory compliance.
• Foster a cohesive company culture aligned with the group's core values and mission, ensuring consistency in employee engagement and workplace practices.
• Undertake any additional assignments as directed by Senior Management or the Group HR Manager.

Requirements:

• With Diploma or Higher in related field.
• At least 5+ years of experience in related working experience.
• Well-versed in MS Office Applications.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Able to replace any staff on MC and Urgent Leave any days.

Able to cook Indian Bangladesh, China Burmese Food.

Customer Indian Bangadesh China Burmese Constructiom Worker.

got basic knowledge of basic computer Excel Words.

Have strong Hygiene practice.

some days must start 3am start.

Must have positive attitudet, positive thinking positive working with own staff.

• Monthly Salary: $2,000
• Working Location: Tanjong Pagar
• Working Days & Hours: 4 Days (7-7 AM & PM Rotating)

Job Responsibilities

• Maintain peace and order within the Hotel premise and to provide safety and security to Hotel guests, patrons, employees and their belongings, and the Hotel's properties.
• Ensure no break-in and intrusion in secured and protected areas.
• Perform patrolling round in all areas of the Hotel’s premise.
• Conduct investigations on incidents involving disturbance, accidents, losses, thefts, etc. occurring in the Hotel.
• Report all matters that are harmful to the Hotel business
• Be familiar with the fire emergency plan.
• Take necessary action whenever the fire alarm is activated.
• Keep proper and updated records/entries in relevant security logs and records.

Job Requirement

• Relevant experience in hospitality industry will be an added advantage
• PLRD licensed
• Willing to work rotating shifts including weekends and public holidays

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

This is a temporary hourly-rated position attached to a Community Club in the West. Location: Jurong area

Duration: 1 year

Job Scope

– Answer enquiries from members of the public, actively promote and market CC activities, courses and events available at the CC to customers and to attract new customers to the CC.
– Work with the CC team to support CC services and manage CC customers.
– Provide administrative support to the Constituency Office (CO) and Grassroots Organisations (GROs).
– Initiate and implement activities, programmes and services to meet the needs of the community at the CCs and RCs.
– Perform other duties as assigned by the Supervisors.

Requirements

-Possess pleasant and positive personality and enjoy interacting with people from different backgrounds

-Have good communication and computer skills

-Physically fit

-Retirees and students are welcome to apply

Working Hours/Days

Monday to Sunday, 5 day week
10am to 6pm
Off day & Rest day: 2 days per week, one weekday and one weekend off

Hourly Pay $12.00

To Apply

WhatsApp resume: 8023-1992 OR

Email resume: [email protected]

Job Description & Requirements

• Perform all roles and responsibilities required of site supervisors under the Building Control Act, regardless whether their names are stated in the form,
• Check mock-ups done on site and off site, where necessary,
• Conduct inspection and check as required under Authority Operational and Safety requirements.
• Conduct compliance check on the implementation of mitigating measures in method statement, risk assessment and DfS register.
• Ensure that records of all civil and structural engineering works, mechanical and engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are updated in a timely manner and properly kept,
• Maintain proper and updated daily records of all works done including records of tests, inspections, status of work, variation works, tests, inspections, work progress, safety, site diary, material on site and equipment on site, labour force, day works, provisional items or provisional quantities etc,

Job Requirements:-

• Minimum five (5) years of experience as RTO, of which at least two (2) years shall be in supervision of works similar in nature to the Works
• Diploma in Civil or Structural engineering from a recognized tertiary institution or relevant qualifications.
• Accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Have a certificate in Workplace Safety and Health Management in Construction Industry or equivalent.
• Possess good analytical ability with strong verbal and written communication skills.

JOB ROLES / RESPONSIBILITY:

• To work full-time in to carry out various administration and accounting works of the office.
• To set-up an accounting system in the office and meet/pass Auditor's requirement.
• To carry-out book-keeping, full set of accounts, and preparation of financial statements for various types of business
• Made detailed testing on transactions and balances and vouching, posting and checking trial balance preparation
• Analyze transactions, internal reports and financial information for potential fraud risks
• Perform special assignments: review of accountancy records, valuation, and consultancy works
• All communication with clients is supported by emails, document agreed action steps, responsibilities and deadlines are handled promptly and effectively.
• Preparation of Commercial Tax, Withholding Tax, Corporate Tax, Personal Tax computation and submission of Tax Clearance

Roles & Responsibilities:

Centre Operations

• Assisting with overall operation at the Day Activity Centre for the visually impaired elderly clients and ensuring their safety.
• Planning and conducting recreational wellness programme such as physical exercise, psychosocial games, craftwork, cookery and seasonal festive activities suitable for the visually impaired clients.
• Discussing with Centre Supervisor and the team on finalizing the monthly lesson plan.
• Preparing resources and purchasing the necessary materials.
• Updating the weekly timetable to be printed and displayed in the main hall of the Day Activity Centre.
• Following the centre transport to fetch and send them back according to the duty roster.
• Following up on clients’ pertaining issue/s and highlight to supervisor and social workers when necessary.
• Able to work on ad hoc weekend commitment
• Manage and train volunteers in assisting with running of centre programmes
• Carrying out any ad-hoc duties assigned by Centre Supervisor, Manager or Executive Director

Administrative & Reporting Duties

• Assist in enrolment of new clients and conduct necessary health assessments.
• Filling in the daily progress report of the clients’ attendance and grading at the end of each session as well as the learning outcomes of each session.
• Perform administrative tasks, including maintaining up-to-date client and volunteer records. Assist with audit preparations and documentation.

Maintenance and providing care

• Disinfecting the centre before and after the programme session
• Assist in serving clients’ meals and guiding clients to the toilet when needed
• Handling household tasks such as washing and sterilizing dishes
• Managing and restocking of food inventory (such as instant drinks and snacks for tea break)

Qualifications & Requirements

• Strong passion and commitment to working with seniors who are visually handicapped.
• Preferably experienced in direct operational roles, especially in eldercare, including programme facilitation and needs assessment.
• Proficiency in Microsoft Office
• Bilingual abilities with proficiency in dialects preferred.
• Ability to work independently and as part of a team.
• Relevant qualification in eldercare or social services preferred.

Responsibilities

• To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Review customer existing loan package and advice accordingly on the various option available
• To protect loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately

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