Position:Security Officers

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Requirements:

• Secondary education

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Duties & Responsibilities

1. Responsible for the entire process of producing detailed shop drawings
2. Must be able to lead, manage and check all kinds of Shop Drawings
3. Coordination with relevant departments for technical/detailed shop-drawings submissions for approval including Consultants and Authorities
4. Ensure that all technical/detailed shop-drawings are compliant with the relevant codes and/or regulatory requirements
5. Required to carried out work smoothly done on site and ensure handing over in accordance with schedule given
6. Ensure that all shop drawing must be done with constructability to site requirements, be practical, easy to understand, able to meet clients expectations and good profitability for the Company
7. To provide evaluation/findings and project results to HQ Tokyo in Japan on a frequent basis

Requirements:

1. Degree/Masters in Architecture or equivalent
2. Minimum 20 - 25 years of working experience in the related field
3. Proficient in Software such as AutoCAD, Revit, etc.
4. Able to lead a team
5. Fluency in spoken and written Japanese is necessary as the incumbent will be required to communicate and collaborate with counterparts in Japan, Tokyo Head Office such as monthly progress reports
6. Ability to prioritize tasks well and able to work independently
7. Required to be resourceful, pay attention to details and has good communication skills

• Drive the top management or any assigned arrangement by company.
• Ensure cleanliness & upkeep of vehicle, top-up petrol, cash card and regular servicing.
• Other driving-related ad-hoc duties.

Requirements:

• Possess a valid class 3 driving license with good driving records.
• At least 2 years of experience as a Company Driver.
• Familiar with Singapore roads.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Operate, maintain and ensure safety while operating the crane.
• Inspect the crane regularly for repair and ensure it is in good working condition for the next day operations.

Requirements:

• Holds a valid Crawler Crane Certificate
• At least 3 years of crawler crane operation experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Responsible for administrative duties such as data entry, documentation, filing, typing, copying, binding, scanning etc.
• Handle supplies inventory and validate invoices prior to payments.
• Compile and arrange reports on monthly basis.

Requirements:

• At least 1 year of admin experience preferably in a Construction Project Site Office.
• Proficient in MS Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Position: Sales Executive (Supplier of Construction equipment and material)

• Salary: Basic $2500 + Car Allowance $800 + Mobile Allowance $80 + Commission
• Office location: Jurong East
• Working Days: Monday to Friday (8:30am - 5:30pm)

Requirements

• Several years’ experience preferably in sales of construction equipment and materials
• Clean driving license and own transport

Responsibilities

• Manage, maintain and build rapport with clients
• Develop new accounts and grow customer base
• Diligently follow up on customers requirements
• Prepare and submit quotations
• Prepare and meet monthly sales target and collections

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position title: Site Supervisor

Working Location: Islandwide (depends on site project, Company provide lorry)
Office Location: Kaki Bukit
Working Days: 6-days work week (off 4 days a month)
Working hours : 8am-7pm
Salary : $3000 - $3800

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Roles & Responsibilities

• Purchase material
• Monitor the progress of the site
• Arrange & Organize work schedule
• Do not have to go to the office in the morning- directly to the site, need to bring workers to site.

Requirements:

• Possess Class 3 driving license

Company’s profile
Julian Grey's client specialises in electrical engineering services, offering high-quality installation, design, and supply solutions.

Responsibilities:

• Lead and manage the project team, conduct regular project status update meetings with the team.
• Oversee project execution, ensuring compliance with safety, quality, design, procurement, construction, budget, schedule, and PQP standards.
• Assign qualified team members to projects and manage all stakeholders for smooth execution.
• Approve purchase requisitions and invoices promptly, and control project costs to maintain profit margins.
• Achieve project objectives, such as on-time delivery and staying within budget, escalating challenges to the management as needed.

Requirements:

• Minimum 5 years of experience in a managerial role within the construction industry
• Experience with LTA/MRT projects is a plus

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Description:

• Assist in the management of daily operations
• Provide good communications in sales to customers
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Assist Store-in-charge in compiling monthly report.
• Assist Store-in-charge in completing and submitting documents in accordance to deadlines/instructions.
• Training new staff members and scheduling shifts.
• Ensuring overall cleanliness of outlet
• Keep track of inventory and order supplies as needed
• Other ad-hoc tasks as delegated by the company
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, etc.
• Ensure all POS/VM materials and other collaterals being displayed at the shop floor are up-to date and displayed according to a standard visual merchandising standards
• To investigate on any stock variances
• Ensure team members follow the company policies and procedures
• To train retail associates on customer service and product knowledge
• Sports/Outdoor/Travel goods industry

Requirements:

• At least 1 year of experience in Retail
• Have good working commitment
• Possess good interpersonal skills
• Self motivated individual to achieve sales target
• Minimum Diploma Level or above
• Good interpersonal and communication skills
• Friendly, organized, team player
• Working Location: 6 Eu Tong Sen St, Clarke Quay Central, Singapore 059817
• Job Types: Full-time, Permanent
• Salary: $2,600.00 - $3,000.00 per month
• Work Schedule: 5 days’ per week

Benefits:

• Employee discount
• Commission pay
• Performance bonus
• Training is provided on company products

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Position : Sales Executive ( Outdoor)
• Office Location: Jalan Buroh ( Boon Lay )
• Salary : $3500- $4500 + Comm + Car Allowance
• Working Day : 5 days
• Working Hours: 830am- 530pm

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

• The Sales Executive acts as the points of contact with the customers, portraying professionalism and confidence that delivers the ultimate in customer service.

• Interact with clients, vendors & visitors in a professional manner.

• Follow up with the existing accounts, contractors and engineers.

• Cold call on projects and companies that come across out in the field.

• Submit weekly sales run sheet, detailing visit to clients, projects, follow up site demo etc.

• Technical presentations to contractors and engineers upon full product training and support given.

• On-site technical site installation training to be given to contractors and engineers when requested

• Weekly sales meeting on current and potential sales.

• Follow up with contractors / engineers/architects / developers on new or existing projects

• Follow up on contacts enquiries.

• Other duties as assigned

Requirements:

• Candidate must posses at least primary/ secondary school o level , professional certificate/ NITEC / Diploma in any field

• With knowledge of the construction industry preferred

• Have good sales record

• Position : Sales Executive ( Outdoor)
• Office Location: Jalan Buroh ( Boon Lay )
• Salary : $3500- $4500 + Comm + Car Allowance
• Working Day : 5 days
• Working Hours: 830am- 530pm

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

• The Sales Executive acts as the points of contact with the customers, portraying professionalism and confidence that delivers the ultimate in customer service.

• Interact with clients, vendors & visitors in a professional manner.

• Follow up with the existing accounts, contractors and engineers.

• Cold call on projects and companies that come across out in the field.

• Submit weekly sales run sheet, detailing visit to clients, projects, follow up site demo etc.

• Technical presentations to contractors and engineers upon full product training and support given.

• On-site technical site installation training to be given to contractors and engineers when requested

• Weekly sales meeting on current and potential sales.

• Follow up with contractors / engineers/architects / developers on new or existing projects

• Follow up on contacts enquiries.

• Other duties as assigned

Requirements:

• Candidate must posses at least primary/ secondary school o level , professional certificate/ NITEC / Diploma in any field

• With knowledge of the construction industry preferred

• Have good sales record

Production Day Supervisor

• Working hours: 5-days (Mon to Fri) / 8 am to 4.30pm
• Location: Jurong Island (Company transport provided near Jurong
• East MRT)
• Salary Range: $4500 - $6000

Process Summary:

The Production Day Supervisor is responsible for monitoring the production process of the EVAL Manufacturing site, which will be launched in second half of 2026, and makes any necessary process changes to maintain the production operation safely and stably. Production Day Supervisor supports process transition and shutdown work planning with maintenance team. Updating and maintaining all standard operating procedures (SOP), training manual for the production department is also the task of Production Day Supervisor. The Production Day Supervisor reports to the Production Manager. Until the startup of EVAL production line, training and learning opportunity of EVAL production technology is provided by experienced members in company. The Production Day Supervisor is responsible for issuing SOP of new EVAL site and training new employees to achieve safe and stable commissioning and startup of new EVAL plant.

Responsibilities:

• Be competent in actual plant operation, and support and assist the shift supervisors and production technicians in the production of EVOH.
• Monitor and maintain utility supply system operation.
• Arrange disposal of waste products with authorized waste handling companies.
• Control raw materials inventories
• Prepare equipment for maintenance and commissioning of equipment.
• Work with Maintenance Department on Transition and shutdown maintenance planning
• Review and update all standard operating procedures, training manual and conduct classroom and on the job training for process technicians.
• Lead safety activities for PPE, 5S, KY and other safety exercise for technicians.
• Support the orientation, training and supervision and evaluation of newly employed and existing production personnel according to the Total Company Training Plan and production demands.
• Manage the training of production technicians to achieve the standards required of HSEQ policy and its compliance system i.e. ISO 9001, ISO 14001 and SS 651.
• Participate in continual and process improvement.

Requirements:

• Minimum 10 years polymer or petrochemical plant experience
• Ability to lead people in a supervision or lead role.
• Exceptional knowledge and application of all safety rules and safety processes required in a chemical plant.
• Experience in the operation of chemical plant equipment (such as distillation columns, heat exchangers, pumps, instrumentation systems, extruders, and continuous stirred tank reactors)
• Experience in the operation of utility supply equipment (such as cooling tower, air compressor, chiller unit, RO unit, etc.)
• Experience in waste management systems

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Our client is a leading Sydney-based engineering consultancy specializing in the wind and environmental effects of large-scale developments.

• Provide administrative support, including managing calendars, travel, and reports.
• Coordinate business proposals and support business development efforts (market visits, client meetings).
• Supervise office operations to ensure a tidy and efficient work environment.
• Organize internal/external meetings, prepare agendas, and distribute materials.
• Ensure the secure storage and easy retrieval of confidential records, files, and documents.
• Serve as a point of contact between executives, clients, and teams to facilitate effective communication.

Requirements:

• Diploma in Business Management or equivalent.
• At least 3 years of experience as an EA in construction or consultancy industry.
• Proficient in MS Office; experience with CRM or project management tools.
• Strong organizational skills, attention to detail, and ability to multitask.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

WSHO cum ECO

• Working Days: 5.5 Day A Week (Monday – Friday), Saturday need work half day (can claim OT)
• Working Hours: 8:30am -5:30pm
• Office at City Hall, working at site (Island wide, depends on project)
• $4800 - $6200

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Requirements

Must hold a valid registration with MOM as a WSH Officer and with NEA as an ECO.

Roles & Responsibilities

To assist the Project Manager in implementing the safety management system to ensure staff and workers work in a safe and healthy environment.

To assist the Project Manager in implementing the permit to work system and to stop & report to the project manager any incompatible works relating to the same.

To act as the secretary of the Project WSH Committee and chair the meeting such that the staff and subcontractors are aware of the site activities and the required actions.

To assist the Project Manager in complying with the WSH Acts and Regulation.

To conduct periodic safety inspection to verify level of safety compliance so that the safety standards are constantly improved.

To ensure site compliance with statutory safety requirements and in-house safety rules and regulations and to report any deviations to the Project Manager for management consideration.

To recommend to the Project Manager any necessary corrective measures to be taken on safety non-compliance and deviations to enhance the site safety.

To update site management on any new or changes to current statutory safety requirements and take the necessary actions.

To investigate any accident/ dangerous occurrence/ incident and recommend corrective measures to prevent recurrence.

To liaise with officers from MOM/NEA /PUB on matters pertaining to safety, mosquito breeding, ECM etc and take the necessary action for their comments.

To conduct safety training and organise safety promotional activities.

To ensure safety documentation is kept current and ready for MOM, NEA or ISO Audit.

Carry out the works assigned for compliance with requirements of ISO 9000, ISO 14001 and OHSAS 45001

Be involved in the evaluation of risk assessment and plan, manage and review Management Programmes.

Be involved in all the sub-con safety and health matters pertaining to the site.

Prepare and submit the site environment control Programme and ensure that the staff and workers are aware and understand the intention.

Inspect the site to ensure that all facilities and equipment relevant to the maintenance of the environment health are in working condition.

Assist the authority to investigate outbreaks of infectious, vector-borne disease.

Organise campaigns, training course to develop and sustain the interest of workers in maintaining good environment health standards.

To assist the Project Manager in the management of the workers e.g. their courses, reporting sick, home leave, accommodation.

To assist in achieving the safety standards required by the site’s developer.

Be involved in safety aspects for planning of activities that are in view of the public or in area that the public uses.

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
• Accomplishes staff job results by coaching, counseling, and disciplining employees.
• Plans, monitors, and appraises job results.
• Conducts training.
• Implements and enforces systems, policies, and procedures.
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
• Provides quality service by enforcing quality and customer service standards.
• Contributes to team effort by accomplishing related results as needed.
• Supervisor Qualifications / Skills:
• Quality management
• Supervision
• Tracking budget expenses
• Safety management
• Staffing
• Delegation
• Performance management
• Organization
• Fostering teamwork
• Self-development
• Giving feedback

Sales Executive (Supplier of Construction equipment and material)

Salary: Basic $2500 + Car Allowance $800 + Mobile Allowance $80 + Commission

Office location: Jurong East

Working Days: Monday to Friday

Working Hours: 8:30am - 5:30pm

Responsibilities

• Manage, maintain and build rapport with clients
• Develop new accounts and grow customer base
• Diligently follow up on customers requirements
• Prepare and submit quotations
• Prepare and meet monthly sales target and collections

Requirements

• Several years’ experience preferably in sales of construction equipment and materials
• Clean driving license and own transport

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

– Supervise and motivate a team of Beauty Advisors to meet and exceed sales goals.

– Provide ongoing training and development to enhance product knowledge and selling skills.

– Monitor and evaluate individual and team performance, providing feedback and coaching as needed.

– Create and implement strategies to drive sales and increase customer loyalty.

– Ensure that the store is properly merchandised and maintained to reflect the brand image.

– Stay up-to-date with industry trends and competitor activities to identify opportunities for improvement.

– Collaborate with the Brand Managers to develop and execute promotional events and initiatives.

– Handle customer escalations and resolve any issues or complaints in a professional manner.

– Maintain a high level of product knowledge and stay informed about new product launches.

Requirements
* Proven experience as Supervisor or similar role
* Organizational and leadership abilities
* Communication and interpersonal skills
* Self-motivated with a results-driven approach
* Problem-solving skills

Responsibilities
* Set daily/weekly/monthly objectives and communicate them to employees
* Organize workflow by assigning responsibilities and preparing schedules
* Oversee and coach employees
* Identify issues in efficiency and suggest improvements
* Enforce strict safety guidelines and company standards

58 RECRUITMENT PTE. LTD

19C9772

67026282

• Sales Executive (Junior/Senior)
• Working Days: 5 days’ work week
• Working Hours: 8.30am – 5.30pm
• Office Location: Sungei Kadut
• Salary up to $3700 + Commission (Junior)
• Salary up to $4200 + Commission (Senior)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• To achieve sales target set by management
• Represent the company and be recognized as a specialist in the construction industry
• Be a HUNTER to identify opportunities from construction market and potential client for growth
• Maintain and manage excellent customer relationship while understanding customer needs and delivers value
• Evaluate and submit analysis on the potential of a new customer
• Build and maintain a network list with stakeholders (Developer, Consultants, Architects, Contractors, etc)
• Serve as a role model who embraces company vision, mission and values, with emphasis on personal accountability, business acumen and disciplined execution
• Keeps a close update on the site progress and provide material forecast effectively
• Work with the leadership team on current trends, issues, problems and activities to facilitate product making and/or strategy development
• Work with dealers and customers on the terms and conditions to ensure accountability for timely payments
• Monthly reporting to the manager as per set format
• Provide solution on case-to-case basis to customer
• Provide support/ training/ troubleshooting to customer

Requirements:

• Minimum 3 -5 years of sales experience in the construction or related industry
• Must possess own car
• Hands-on experience with some exposure to construction or related projects sales

Responsibilities:

· Shift Management:Oversee day-to-day operations during assigned shifts, ensuring seamless service delivery.

· Staff Supervision:Supervise and coordinate the activities of restaurant staff, providing guidance and support as needed.

· Customer Service:Ensure excellent customer service by addressing customer inquiries and concerns promptly and professionally.

· Training and Development:Train new staff members and facilitate ongoing training programs to enhance team skills.

· Quality Control:Monitor food quality, presentation, and service standards to uphold the restaurant's reputation.

· Inventory Management:Keep track of inventory levels, conduct regular stock checks, and place orders as necessary.

· Cash Handling:Manage cash transactions and ensure accuracy in financial transactions.

· Shift Scheduling:Create and manage staff schedules, considering peak business hours and ensuring adequate coverage.

· Compliance:Ensure compliance with health and safety regulations, food safety standards, and company policies.

· Problem Resolution:Address and resolve customer and staff issues in a timely and effective manner.

· Flexibility:Demonstrate flexibility by working on public holidays and being open to night shifts as required.

· Team Collaboration:Foster a positive and collaborative work environment, promoting teamwork among staff members.

· Reporting:Report directly to the Restaurant Manager, providing updates on daily operations and any issues that may arise.

Job Requirements:

· Proven experience in a supervisory role within the restaurant industry.

· Strong leadership and organizational skills.

· Excellent communication and interpersonal abilities.

· Ability to work flexible hours, including public holidays and night shifts.

· Knowledge of health and safety regulations and food safety standards.

· Problem-solving skills and the ability to make sound decisions under pressure.

· Customer-focused mindset with a commitment to delivering exceptional service.