ABOUT WORLD TABLE TENNIS

The creation of World Table Tennis (WTT) is set to revolutionise the way table tennis is viewed and commercialised across the globe. With significant external investment and commitment to long term partnership, WTT is much more than a vehicle to house current rights. As the dedicated commercial rights entity, for the International Table Tennis Federation (ITTF), WTT has the ambition and ability to create new assets and events, capitalising on the unrivalled potential of the sport. The clear aim is to build WTT into a revenue generation powerhouse, ploughing profits back into Table Tennis to continually develop and transform the sport.

Taking a new, innovative and entrepreneurial approach to how table tennis should manage its competition platform and positioning, WTT has been tasked with re-imagining a new professional event structure, re-energising the entertainment and fan experience, and re-defining the new era.

With 300 million players and over 500 million fans, the potential of the sport of table tennis is waiting to be unleashed.

WTT PARTNERSHIPS SERVICES MANAGER

WTT is seeking a Partnership Services Manager to manage relationships with partners and deliver partners' rights and obligations with a focus on events.

RESPONSIBILITIES:

• Manage the delivery of WTT Partners rights with Sales and Events;
• Ensure cooperation between all stakeholders including event hosts, partners, suppliers, and WTT staff for a well-coordinated delivery;
• Attend selected events for onsite support, and when off-site, prepare briefing for the onsite-team to manage further implementation at the events;
• Collate partners' assets in the correct formats for branding approvals;
• Manage partners' hospitality and ticketing arrangements;
• Work with hosts and Events Team for pre-event preparation and onsite implementation support;
• Manage the coordination with WTT Partners' for their duties and obligations, including goods and services in kind, with a focus on sporting equipment and apparel;
• Work with WTT Partners to develop digital and onsite activations with players, media and other stakeholders.
• Prepare post-event report for WTT Partners
• Other task as required by WTT Business Development Director and Head of Partnerships Services

REQUIREMENTS:

Essential:

• Relevant tertiary education in Business, Marketing, Research or Sports Management;
• 2 – 4 years of experience in account servicing or marketing operations at a sporting organisation
• Understanding of partnerships, including assets, activations and hospitality
• Highly innovative and adaptive to the changing partnership landscape
• Detail oriented and able to manage multiple events and accounts
• Proven track record in operational excellence
• Ability to work in a cross functional environment under tight deadlines.
• Ability to work independently and in a team.
• Able to travel to global events to service partnerships on the ground (30-40% travel).

Desirable:

• Passion for sport and business;
• Ability to work in multiple languages, with a preference in South East Asian Languages

How to apply

Submit CV and cover letter to [email protected] with the email subject titled “WTT Partnerships Services Manager”

Due to the high number of candidate applications expected, only those who are shortlisted to the next stage of the recruitment process will be contacted.

Job Description:

• Manage the planning and running of assigned of assigned research programme and projects.
• Coordinate with internal and external stakeholder to ensure project meet within the timeline.
• Manage approved funding and expenditure, including corresponding with funder, handling purchases and tracking the utilization of budget.
• Monitor progress of research activities and outcomes and prepare relevant reports.
• Any other duties assigned by Senior Manager/ Director

Requirements:

• Minimum Bachelor Degree in Life Science Biological Science or equivalent
• Minimum 5 years of experience in supervisory, operations and administrative work in a healthcare organisation will be an advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Job Description:

• Manage and handle administrative support for Nursing Department's new joiners onboarding program.
• Manage the International Nurses orientation program and Diploma Graduates transition program.
• Provide administrative support to Nurse Educators, including coordinating quarterly course announcement and logistical coordination for courses, graduation ceremonies,
  and related events.
• Develop and execute project plans, timelines, and resource allocations.
• Provide secretariat support to Nursing Department when required.
• Any ad hoc duties as per assigned.

Requirement:

• Minimum Bachelor’s Degree in Business Management,Social Sciences, Healthcare Management or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Position Summary:

Consulting Senior Managers oversee the formulation and implementation of strategic recommendations to improve the performance of Bain’s clients. Consulting Principals assume responsibility for the case team’s value creation through the analytical process, build and maintain client relationships, and provide leadership, coaching and supervision to case team members.

Responsibilities:

• Identify the value creation opportunities with the client situation. Provide intellectual leadership to the team to ensure the highest quality analytic and conceptual output.
• Build and maintain consensus with the client on objectives, critical issues, workplan, implications, recommendations, and implementation plan. Develop client commitment to recommendations and implementation plans.
• Effectively manage the formal and informal professional development of the case team members. Promote each member’s development through skill planning, coaching, and performance feedback.
• Clearly allocate the responsibilities among case team members, balancing the fulfillment of case team goals with the professional growth and satisfaction of individuals.
• Contribute to key firm-building initiatives and activities (e.g. involvement in Practice/Capability Area knowledge building efforts, mentoring, recruiting, and training).
• Work collaboratively as member of a case team and with other colleagues.

Qualifications:

• BA/Advanced degree preferred with at least seven years previous work experience
• Strong analytic, logic and interpersonal skills
• High level of motivation
• Ability to exercise business judgment, to communicate persuasive conclusions and insights, and to build client relationships
• Ability to project poise, confidence and maturity in both internal and external situations
• Ability to effectively supervise/manage team members
• Ability to meet deadlines, often within very tight timeframes
• Ability to serve a full range of client assignments

Summary

You will be responsible for developing and executing comprehensive marketing and communications strategies to create awareness, generate interest, and build excitement for the hotel brand.

Job Responsibilities

• Collaborate with the management team to develop and establish the hotel brand identity, positioning, and messaging that aligns with the target market and overall business objectives.
• Assist the Marketing Manager to develop and execute strategic marketing plans to promote the hotel's pre-opening phase.
• Identify target segments and create innovative marketing campaigns to drive brand awareness, attract potential guests, and maximize occupancy.
• Manage the hotel's digital marketing initiatives, including website development, search engine optimization (SEO), content creation, social media engagement, and online advertising. Ensure a strong online presence across various platforms and drive traffic to the hotel's website.
• Plan and implement offline marketing activities, such as print advertisements, outdoor signage, direct mail campaigns, and partnerships with local businesses and organizations to reach the target audience effectively.
• Develop and maintain relationships with media outlets, journalists, and influencers to generate positive media coverage. Draft press releases, organize press events, and coordinate media visits to showcase the hotel's unique offerings and generate media exposure.
• Ensure timely clippings of all news and coverages for all campaigns and to report results to stakeholders and make data-driven recommendations.
• Create and oversee the production of marketing collaterals, including brochures, presentations, promotional materials, and other branded items. Ensure consistency in messaging and branding across all materials.
• Conduct market research to identify industry trends, competitive landscape, and customer preferences. Utilize data and insights to refine marketing strategies, identify new opportunities, and stay ahead of market trends.
• Develop and manage the marketing budget, ensuring optimal allocation of resources across various marketing channels and activities. Monitor and analyze the effectiveness of marketing campaigns and provide regular reports to management.
• Work closely with cross-functional teams, including Sales, Revenue Management, and Operations, to align marketing efforts with overall business objectives and support pre-opening activities.
• Collaborate with internal stakeholders to ensure consistent messaging and deliver a seamless guest experience.

Qualifications and Experience

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in marketing and communications, preferably within the hospitality industry or pre-opening environments.
• Strong understanding of marketing principles, branding, and digital marketing strategies.
• Excellent written and verbal communication skills, with the ability to create compelling content and engage diverse audiences.
• Proficiency in digital marketing tools, social media platforms, and web analytics.
• Ability to think creatively, identify target market segments, and develop innovative marketing campaigns.
• Strong project management skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Knowledge of market research techniques and data analysis.
• Attention to detail and a commitment to maintaining brand standards.
• Proficiency in design and video taking with strong project management and organisational skills.
• Familiarity with hotel reservation systems and customer relationship management (CRM) tools is a plus.

Here's a phenomenal job opportunity for you to join us on an exciting journey to improve trade planning & execution and accelerate business growth for the LEGO brand across India & emerging Asia markets!

No relocation assistance is offered for this position.

Play your part in our team succeeding

The overall focus is to accelerate business growth via recruiting kids and adults by improving the understanding of LEGO brand value proposition, enhancing coolness perception, and improving engagement across physical & online retail channels.

This role is part of the BU marketing organization, which includes Brand Marketing, Digital Marketing, and Trade Marketing – reporting to the BU Marketing Director. The team is highly collaborative, dynamic and energetic, espousing the values and behaviors of the LEGO Group.

Core Responsibilities

• Lead the creation and development of the entire retail marketing strategy: assortment strategy, in-store planograms & merchandising, promotion strategy, drive period campaigns, & in-store activations – as per aligned consumer audience & channel priorities, to help deliver consumer sales KPIs.
• Build positive relationships with key customers & distributors to help achieve Customer Pulse KPI
• People management and Development of trade marketing team of two people based remotely. Help drive total BU People Pulse KPI by recognizing victories, addressing challenges and developing people.
• Oversee mall events toolkit and assets sharing with agencies/distributor partners by local development or sourcing from the region or another business unit
• Work closely with distributor partners / retailer marketing teams and guide them to strongly implement trade plans. Build channel differentiation where possible. Be a brand guardian and help drive traffic to retail partners.
• Analyze past & present performance on promotion planning & learn from other business units / brands to create strong marketing programs
• Input and co-shape the APAC Trade strategy in collaboration with APAC Trade Marketing Network across a diverse mix of channels: LEGO Certified Stores, eCommerce pure players, Toy Specialists & Department stores

Do you have what it takes?

• Bachelor’s degree in business/marketing or equivalent working experience would be preferred
• Minimum 8+ years' relevant marketing experience for consumer brands, preferable in retail context in branded goods industry in categories such as: Sports, Fashion/ Novelty Retail, FMCG, Snacks/Beverages
• Strong strategic and well-rounded end-to-end thinking—the ability to translate global/regional strategy into local priorities for Trade Marketing with a commercial attitude
• Proven results orientation with successful experience in decision making, data centricity, bravery to test hypothesis, a constantly learning approach, strong analytical and evaluation skills and ability to turn takeaways into action
• Strong collaborator and relationship builder; able to work across various internal functions and external partners to influence key decisions
• Proven cross-functional leadership skills, thriving in a team setting
• Able to navigate ambiguity with a solution-oriented mentality
• Strong ownership & Can-do attitude
• Effective presentation and writing skills with the ability to convey a compelling and concise message and to engage and inspire colleagues
• Track record of designing and rolling out innovative projects in the area of Trade Marketing via constant test-and-learn attitude is a strong plus
• Proficient in English, both written and spoken; knowledge of any local languages is a bonus.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal today at: https://www.lego.com/en-sg/careers/job/senior-trade-marketing-manager-india-emerging-asia-ef26f791edd01000e6d05fdb33ff0000

Position Summary:

Consulting Managers play both team leads and as members of case teams in roles that vary by the team’s objective. You are highly involved in the formulation, recommendation and implementation of strategic recommendations to improve the performance of Bain’s clients. They also provide leadership, coaching and supervision to case team members, alongside the leadership team within the case team.

Responsibilities:

• Take ownership and responsibility for assigned work streams related to the development, design and implementation of corporate business strategies, functional capabilities and enhanced client performance
• Utilize expertise to formulate strategic plans in areas such as: cost reduction; customer retention; process re-engineering; organizational design and effectiveness; market analysis, branding and definition; quality management; strategic acquisition and divestiture
• Analyze statistical and market data, perform financial analysis and cash flow/portfolio calculations, and develop experience curves, turnover and profit predictions
• Design sophisticated financial models to analyze and quantify time-based competition and cost behavior and to simulate implementation of strategic advice
• Confer with client personnel and conduct operational effectiveness reviews to assure smooth functioning of newly implemented practices, programs, and/or systems
• Work collaboratively as member of a case team and with other colleagues.

Qualifications and requirements:

• Advance degree (or BA with relevant work experience) preferred
• Strong analytic and logic skills
• Outstanding interpersonal skills; comfort in both leadership and support roles
• High level of motivation
• Ability to exercise business judgment and communicate persuasive conclusions and insights
• Ability to effectively present data and respond to questions from colleagues, teams, and clients (both in writing and verbally)
• Ability to project poise, confidence and maturity in both internal and external situations
• Ability to organize and prioritize numerous tasks and complete them within very tight timeframes
• Ability to serve a full range of client assignments

For more information on our full time opportunities, visit www.bain.com/careers
If you’re ready to do more than you think you can do, take a bold step toward Bain and we’ll walk that path with you.

Interested applicants will need to submit an application on JoinBain.com.

Job Description

Birmingham Academy is aggressively expanding and we are seeking a responsible and experience Student Recruitment Manager to join our private learning institution. As a key member of our team, you will be responsible for recruiting both local and international students and providing exceptional aftersales services.

Responsibilities:

1. Student Recruitment: Implement effective sales and marketing strategies to attract and recruit local and international students for our diploma and higher courses.
2. Lead Generation: Develop and maintain relationships with potential students, parents, educational consultants, and partner institutions to generate leads and referrals.
3. Admissions Process: Guide prospective students through the admissions process, including conducting consultations, providing accurate course information, and assisting with application procedures.
4. Conversion Management: Follow up on leads and inquiries promptly and efficiently, addressing any concerns or queries to convert them into enrolled students.
5. Relationship Building: Establish and maintain strong relationships with educational agents, schools, and other relevant stakeholders to enhance student recruitment efforts.
6. Market Research: Stay updated on market trends, competitor analysis, and industry developments to identify opportunities for growth and improvement in student recruitment strategies.
7. Assist in the processing of course applications according to EduTrust Guideline.
8. Manage Chinese parents/students enquiries and conduct pre-course couselling in Mandrain.
9. Perform any other responsibility assigned by the reporting manager and the management team.

Requirement:

• Minimumly Bachelor or equivalent with 3 years student recruitment experience;
• Excellent communication and interpersonal skills
• Highly efficient, able to multi-task and accurate in data entry
• Professional, meticulous, detail-oriented and able to work in a fast environment

Position Title: Manager, Customer Success

Location: Singapore

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do

• An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency
• A catalyst – You will spark initiatives of change, success, and consistency
• A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency
• Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability
• A difference maker to our Customers and our Stakeholders
• Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs
• Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management
• Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.
• Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.
• Proficiency in following competencies
• Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability)
• Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)
• Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)
• Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)
• Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)
• and many more....

What you’ll need

• Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university
• 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field
• Strong Understanding of Data Center Ops (e.g. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs
• Proficiency in Microsoft Office Suite
• Familiarity with the following systems (Preferred but not required)
• SAP
• Yardi
• FNT
• DCIM
• Qualtrics
• Salesforce
• ServiceNow
• Microsoft BI
• Oracle
• Gainsight
  

Our Company would like to hire Administration Clerk with the following citerior:

1) able to handle marine customer for shipping.

2) knowledge of marine port procedure

3) take up phone call for marine customer

4) must be a team player

5) need to perform shift duties and standby duties

6) able to handle stress

OPERATION MANAGER JOB SCOPE:

Job Responsibilities includes a wide range of related to overseeing the daily operations of the restaurant.

1. Staff Management:Recruiting, hiring, and training new employees.
   Scheduling shifts and managing staff attendance.
   Conducting performance evaluations and providing feedback to employees.
   Ensuring that all staff members adhere to company policies and procedures.
   
2. Customer Service:Ensuring high-quality customer service standards are maintained at all times.
   Handling customer complaints and resolving issues in a timely and satisfactory manner.
   Implementing strategies to enhance the overall dining experience for customers.
   
3. Financial Management:Creating and managing budgets for various departments within the restaurant.
   Monitoring expenses and revenue streams to ensure profitability.
   Implementing cost-control measures to optimize financial performance.
   Analyzing financial reports and making strategic decisions based on the data.
   
4. Operations Management:Overseeing day-to-day operations to ensure smooth functioning of the restaurant.
   Managing inventory levels and ordering supplies as needed.
   Collaborating with the kitchen staff to develop and update menu offerings.
   Implementing health and safety protocols to maintain a clean and safe environment for both customers and staff.
   
5. Marketing and Promotion:Developing and implementing marketing strategies to attract new customers and retain existing ones.
   Collaborating with the marketing team to execute promotional campaigns and events.
   Utilizing social media and other marketing channels to increase the restaurant's visibility and customer base.
   
6. Compliance and Regulation:Ensuring compliance with all relevant laws and regulations governing the restaurant industry.
   Obtaining and maintaining necessary permits and licenses for the operation of the restaurant.
   Staying informed about changes in regulations and adjusting policies and procedures accordingly.
   
7. Performance Analysis and Improvement:Monitoring key performance indicators (KPIs) to assess the restaurant's performance.
   Identifying areas for improvement and implementing strategies to address them.
   Analyzing customer feedback and making adjustments to improve satisfaction levels.
   
8. Leadership and Team Development:Providing leadership and direction to the restaurant staff.
   Fostering a positive work environment and promoting teamwork and collaboration.
   Providing training and development opportunities to help staff members grow and succeed in their roles.
   

We needed someone who have a passion and work beyond the call of duties, required to work during weekends and Public holidays.

This position reports to Senior Deputy Director (Finance).

What is this role about?

We are looking for a Manager who will be responsible for the day-to-day accounting and finance function of a newly incorporated subsidiary. The Manager can look forward to an exciting and uniquely challenging career experience which allows him/her to wear many hats and operate with an “all hands-on deck” mentality.

• Because it is a newly incorporated subsidiary, you have the opportunity to be part of a small team of passionate people who care about their work and have a strong sense of mission. You will also work closely with the subsidiary’s leaders which will give you an unprecedented look into the realities of entrepreneurship.
• Beyond the practical business insights, being part of a newly incorporated subsidiary empowers you to have a greater influence over how the subsidiary operates. You will also be afforded the chance to propose your ideas for innovation and solutions for how the subsidiary can be more efficient.
• You will have the ability to learn quickly and contribute meaningfully to the success of the newly incorporated subsidiary.

Key Accountabilities

• Ensure accurate financial records are maintained, reporting deadlines are met, and prompt turnaround time.
• Provide value adding support, solve problems when issues arise and leverage on automations to speed up accounting processes.
• Keep abreast of evolving accounting standards and regulatory changes to ensure compliance.
• Deliver consistently quality and timely services to your stakeholders and handle various cross-functional leadership and collaboration tasks.

Descriptions of Job Role

• Review monthly general, sales and receipt journals.
• Review monthly bank reconciliations and audit schedules.
• Prepare monthly management report and ad-hoc board papers.
• Review quarterly GST and withholding tax filings.
• Review full-year & mid-year budgets and their monthly allocation.
• Prepare annual corporate tax estimated chargeable income filing.
• Prepare annual corporate tax schedules and review tax computation & form C prepared by tax agent.
• Prepare annual industry survey (services).
• Prepare annual audited financial statements and handle internal and external audit queries.
• Review procurement budget virements & temporary increases and perform housekeeping for unwanted/unfulfilled procurements.
• Schedule and configure reports & dashboards in Business Central.
• Cheque signatory and internet banking administrator.
• Put up funding requests, if any, to the Treasury Department of the Holding Company.
• Design and implement policies, procedures and guidelines to meet finance and treasury requirements of supporting business needs and ensure compliance.
• Participate in ad-hoc projects as required (e.g. new workstreams, new payment modes).

Skills and Qualifications

• Degree in Accounting or Finance or equivalent from a recognised university.
• Familiar with Singapore Financial Reporting Standards.
• Have a minimum 5-10 years experience in similar job functions.
• Have strong organisational and analytical skills, with a keen eye for detail.
• Strong communication skills (written and spoken).
• Must be proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, accounting software and business intelligence tools. Knowledge of data analytics is a plus.
• System implementation experience and knowledge of Enterprise Finance & Accounting System.
• Enjoy working in a dynamic environment and providing financial insights using business intelligence tools.

Position title: Executive, Operations & Governance (3 months Contract)

Reports to: Senior Database Manager

Date: March 2024

I. About WWF-Singapore: World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Major Functions:

We are currently seeking a dedicated part-time Operations Executive to join our team, with a primary focus on managing our Know Your Donor (KYD) process. This role involves conducting thorough Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) checks, documenting outcomes, and ensuring all donor data is accurately inputted into our Customer Relationship Management (CRM) system as per the directives of the line manager. Reporting directly to the Senior Database Manager, this position plays a crucial role in maintaining the integrity and legality of our fundraising efforts.

III. Major Duties and Responsibilities:

· Know Your Donor (KYD) Process Management: Conduct detailed Anti-Money Laundering (AML) and Countering Terrorism Financing (CTF) checks on potential donors and vendors to ensure compliance with legal standards and organizational policies.

· Documentation and Reporting: Accurately document the outcomes of all checks and assessments. Prepare and submit detailed reports on donor verification activities to the Senior Database Manager.

· Data Management: Input and update donor information in the Customer Relationship Management (CRM) system as required, ensuring data integrity and accuracy.

· Escalation of Issues: Promptly escalate any red flags, suspicious activities, or doubts to senior managers for further investigation and resolution.

· Compliance and Training: Stay updated on relevant compliance regulations and participate in training as required to enhance job performance and compliance understanding.

IV. Profile:

Required Qualifications and Competencies

· Proven experience in managing customers or donors and working with business teams.

· Good understanding of compliance laws and regulations.

· Excellent attention to detail and the ability to manage sensitive information confidentially.

· Experience in using CRM systems and data management tools will be an advantage.

· Ability to work independently and as part of a team with maturity to manage challenging situations.

· An interest in conservation.

· Adheres to WWF’s values, which are: Integrity, Courage, Respect, Collaboration

Working Conditions

· This is a 3 months contract position with a flexible schedule to accommodate the operational requirements of the business.

· The duration and contract hours will be discussed and agreed upon with the selected candidate.

V. What We Offer:

· A flexible and supportive work environment.

· Opportunities for connecting professional development and growth with a passion for nature and the environment.

· Access to a global network of highly skilled professionals and leaders in the field, offering valuable learning and collaboration opportunities.

This position reports to the Head (Member Relations).

Key Responsibilities

1) Membership Engagement & Community Building

- Plan, network and bring the legal community together during outreach events and activities.

- Oversee and represent SAL at key membership and industry events to increase awareness of SAL membership benefits and promotion of its products, events and services.

- Craft and design mentorship programme for SAL members.

2) SAL Products & Services Development

Partner representatives from SAL clusters in engaging with the SAL Committees to:

- Understand the industry’s professional issues and development needs.

- Gather member feedback to improve existing SAL offerings.

- Identify and assist in creating new initiatives, products, and services for SAL to deliver.

3) Marketing, Communications & Business Development

- Craft, lead and execute marketing plans for SAL’s outreach activities, products and services.

- Formulate a roadmap to foster networking among the legal community.

- Plan and conduct market research activities.

4) Data Analytics & Statistics

- Perform data and trend analysis to assess the quality and meaning of membership data in Singapore and overseas market.

- Ensure membership data and systems are complying to laws, data privacy regulations and government guidelines.

5) Membership Policies & Administration

- Assist Head (Member Relations) in providing perspectives and insights in guiding SAL membership policy development.

- Assist the membership admin team during key administrative periods.

- Perform any other duties as assigned.

Skills and Qualifications

- Bachelor’s degree in business marketing, communications, or law, with 3 to 5 years of relevant work experience.

- Experience in community engagements (bonus if within legal industry).

- Experience in marketing, business development, or legal.

- Good analytical and data literacy skills, with a flair for interpreting numbers and trends.

- Able to build positive and productive relationships with internal and external stakeholders.

- Able to engage confidently with large groups of people, demonstrating diplomacy and professionalism.

- Good interpersonal writing communications and presentation skills.

1. Operational Management:Oversee day-to-day operations of the coffee shop, ensuring smooth and efficient workflows.
   Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste.
   Maintain cleanliness, hygiene, and safety standards in compliance with regulations.
   
2. Team Leadership:Recruit, train, and mentor staff members, fostering a positive and motivated work environment.
   Schedule shifts effectively, considering business needs and staff availability.
   Conduct performance evaluations and provide constructive feedback to team members.
   
3. Customer Service Excellence:Uphold high standards of customer service, ensuring guests receive a welcoming and enjoyable experience.
   Address customer inquiries, concerns, and complaints promptly and professionally.
   Implement strategies to enhance customer satisfaction and loyalty.
   
4. Menu Development and Quality Control:Collaborate with chefs and baristas to develop innovative menus that cater to diverse tastes and preferences.
   Ensure consistency and quality in food and beverage offerings, maintaining the brand's reputation for excellence.
   Monitor food presentation, portion sizes, and overall dining experience.
   
5. Financial Management:Develop and manage budgets, controlling costs and maximizing profitability.
   Analyze sales data and trends to identify opportunities for revenue growth.
   Implement pricing strategies and promotional activities to drive sales and meet targets.
   
6. Marketing and Promotion:Develop marketing initiatives to attract new customers and retain existing ones.
   Utilize social media platforms, email marketing, and other channels to promote the coffee shop and its offerings.
   Collaborate with the marketing team to execute campaigns and events effectively.
   

Requirements:

• Proven experience in a managerial role within the F&B industry, preferably in a coffee shop or similar establishment.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
• Excellent customer service skills, with a passion for delivering exceptional guest experiences.
• Sound knowledge of coffee and food preparation techniques, along with a keen eye for quality.
• Solid understanding of financial management principles, including budgeting and cost control.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

In essence, the deputy department manager serves as a key support to the department manager, helping to ensure the smooth functioning of the department and the achievement of its goals and objectives.

• Assisting in Leadership: Supporting the department manager in providing leadership and direction to departmental staff, fostering a positive work environment, and maintaining morale.
• Operational Oversight: Assisting in overseeing day-to-day operations within the department, ensuring that tasks are completed efficiently and in accordance with customer as well as organizational policies and procedures.
• Team Management: Coordinating with the department manager to manage and allocate tasks among team members, providing guidance and support as needed to ensure productivity and high performance.
• Financial Management: Assisting in budgeting and financial management activities, such as monitoring expenses, tracking revenue, and ensuring that the department operates within budgetary constraints.
• Staff Development: Supporting the department manager in identifying training and development needs for departmental staff, facilitating training programs, and promoting professional growth opportunities.
• Problem-solving and Decision-making: Assisting in identifying and addressing challenges or issues that arise within the department and collaborating with the department manager to make informed decisions and implement solutions.
• Continual Improvement: Contributing to efforts aimed at identifying opportunities for process improvements, innovation, and efficiency enhancements within the department, and actively participating in initiatives to implement changes as needed.

Job Requirements

• Knowledge in computer science, Information Technology, or related field; advanced certifications (e.g., MCSE, RHCE) preferred.
• Experience in managing enterprise Linux (SUSE Linux) and Windows server environments in a complex IT infrastructure.
• Strong understanding of high availability and fault-tolerant system architectures, with experience in clustering, load balancing, and failover mechanisms.
• Hands-on experience with SQL database maintenance.
• Familiarity with network protocols, routing, and firewall configuration, particularly with Palo Alto, McAfee, and Checkpoint appliances.
• Experience with storage area networks (SAN) and SAN storage solutions
• Knowledge of Microsemi NTP (Network Time Protocol) for time synchronization across network devices.
• Manage a diverse range of hardware equipment, including Cisco switches, Sun Microsystems servers (X4170, X4170 M2), HPE ProLiant DL360 series servers (G7, G9, G10), and SAN storage solutions.
• Excellent communication and leadership skills, with the ability to effectively lead and motivate a diverse technical team.
• Strong problem-solving abilities and a proactive approach to identifying and resolving technical challenges.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

As an individual contributor, the HR Senior Executive/ Assistant Manager oversees the full spectrum of HR functions ranging from compliance, policies, reviews and formulation of best practices.

Responsibilities include:

1) Recruitment, onboarding and offboarding

(i) Manage and facilitate the recruitment and selection process, including generation of HR related documents

(employment letters, confirmation letters etc) and work pass applications/renewal/cancellations.

(ii) Manage on-boarding process for new staff and offboarding process for resigned staff

(iii) Administer internship programme, including selection and training.

2) Compensation, benefits and leave administration

(iv) Ensure monthly payroll, bonuses and annual merit increment are processed timely and accurately.

(v) Ensure CPF and foreign worker levy submission to relevant government agencies is accurate and timely.

(vi) Manage employee income tax matters, government paid leave submissions and other wage related grants.

(vii) Manage, oversee and verify employee’s benefits, overtime, allowances and other compensation and ensure

that SCWO is in compliance with the latest MOM regulations.

(viii) Administer leave records and insurance claims.

3) Performance appraisal and Training & Development

(ix) Manage the annual performance appraisal exercise, rewards and recognition schemes, talent retention and

related programs.

(x) Source, develop, establish, implement and lead organisational training programme activities and framework

(e.g. team building sessions, functional trainings).

4) HR policy

(xi) Develop and implement robust HR policies and procedures to ensure effective delivery of HR processes and

compliance with statutory regulations and sharing of best practices in the non-for-profit environment.

(xii) Provide guidance and interpretation of HR policies to employees.

5) Other duties

(xiii) Manage SCWO’s insurance policies for both the organisation and employees

(xiv) Assume the CorpPass administrator role and is responsible for timely addition and deletion of employee

accounts.

(xv) Participate in government surveys, if required

(xvi) Bridge management and employee relations by addressing demands, grievances or other issues

(xvii) Provide staff cost inputs for annual budgeting, forecasting, monthly reporting and year-end close etc

(xviii) Prepare regular reports to management

(xix) Perform any other duties as requested by the management.

Requirements

· Bachelor’s degree or equivalent in HR management.

· Minimum 3-5 years of demonstrated experience (preferably a generalist) with some working exposure in not-for-

profit organizations.

· Good knowledge of employment law and legislative requirements.

· Proficiency in MS office products MS Word, PowerPoint and Excel.

· Excellent communication and interpersonal skills, with the ability to connect well with various levels of

employees, including handling difficult conversations.

· Prior knowledge and experience in justlogin software is an advantage

· Strong multi-tasking, problem-solving and time management skills.

Our client is a leading freight forwarding/NVOCC across industries and looking to grow their project cargo desk in Singapore.

Purposes of the position

• A highly motivated individual with the relevant skill sets, capable of establishing and developing

relationships with customers, transporters/brokers, carriers and port operators etc.

• Spearhead the establishment and growth of freight forwarding desk for general cargo

• Procurements of rates from existing vendor network within organisation as well as own established

vendor network

• Provide business proposal to internal stakeholders to further support the growth of local freight

forwarding desk

Responsibilities

• Hunt for new clearing and forwarding related business focusing on import and export business locally

• Build new client base

• Achieve annual individual sales targets

• Formulate 6-12 month sales action plan in line with group commodity market segments

• Leverage from own network and further establish relationships with various partners not limited to associations, container carrier and network members globally

• Strong team player, able to work collaboratively with operational team members, whilst liaising and coordinating with vendors (ports operators, authorities, transporters etc.) and internal clients

• Communicate, share and collaborate with all overseas branches on leads generated to and from any locations

• Monthly commercial activity reporting in the form of a sales pipeline

• Work with direct Manager on all sales, business development and budgeting requirements

• Capabilities reaching into the rest of APAC

• Project cargo experience is an added advantage

We are looking for an experienced and results-driven Business Development Manager to join our team, focusing on cultivating relationships with payment gateway investors, exploring strategic partnerships, and identifying investment opportunities.

The ideal candidate must be passionate and optimistic about digitalization in the payment ecosystem. The successful candidate will play a pivotal role in expanding our network and driving business growth.

Job Responsibilities:

• Develop and implement effective business development strategies to achieve regional growth objectives.
• Identify new business opportunities and partnerships to expand market presence.

Market Analysis:

• Conduct comprehensive market research and analysis to identify key trends, competitor activities, and potential business risks.
• Provide insights and recommendations based on market intelligence.

Client Relationship Management:

• Cultivate and maintain strong relationships with existing clients. Identify and engage with potential clients, ensuring a robust pipeline for future opportunities.

Team Collaboration:

• Collaborate effectively with cross-functional teams, including marketing, sales, and operations, to ensure a coordinated approach to business development.

Language Skills:

• Proficient in both Chinese and English languages, with excellent written and verbal communication skills to communicate with Chinese-speaking associates.
• Ability to conduct business negotiations, presentations, and correspondence in both languages is required.

Target Achievement:

• Set and achieve ambitious sales targets and objectives for the assigned region. Regularly monitor and report on progress towards goals.

Travel Requirements:

• Candidate must be willing to travel within the region as needed.

Job Requirements:

• Degree in business, marketing or IT related file.
• Ability to speak and write in both English and Chinese proficiently to liaise with Chinese-speaking clients
• Minimum of 5 years of experience in business development or a related field.
• Strong analytical and strategic thinking skills.
• Proven track record of achieving and exceeding sales targets.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a collaborative team.
• Results-oriented with a focus on driving business growth
• Candidate must be willing to travel when required

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities

Project Leadership and Delivery:
• Manages a project as a project manager overseeing interdisciplinary clinical research studies and ensures compliance with GCP, relevant SOP’s, and regulatory requirements.
• Acts as a primary liaison between the Company and the Customer to ensure timely study launch, conduct, and closeout according to the Customer’s and the Company’s contractual agreement.
• Lead project team to ensure quality, timelines and budget management.
• Accountable for the financial performance of each project.
• Coordinate activities and deliverables of all study conduct partners and proactively identify and manage issues.
• Ensure studies are conducted in compliance with GCP, relevant SOP’s and regulatory requirements.
• Accountable for all project deliverables for each project assigned.

Documentation and Reporting:
• Responsible for quality and completeness of TMF for assigned projects.
• Accountable for maintenance of study information on a variety of databases and systems.
• Responsible for study management components of inspection readiness for all aspects of the study conduct.
• Oversight for development and implementation of project plans.
• Plan, coordinate and present at internal and external meetings.
• Prepare project management reports for clients and management.
• Developing contingency planning and risk mitigation strategies to ensure successful delivery of study goals.

Business Development:
• Develops strong relationships with current clients to generate new and/or add-on business for the future.
• May participate in bid defense meetings where presented as potential project manager.

Management:
• May be required to line manage other project management team members and clinical monitoring staff.

What we’re looking for
• Bachelor’s Degree (or equivalent) level of qualification in life sciences, Medicine, Pharmacy, Nursing or equivalent combination of education and experience.

• 3 years and more of project management experience
• Clinical research organization (CRO) and relevant therapeutic experience preferred. Strong knowledge of Good Clinical Practice/ICH guidelines and other applicable regulatory requirements
• Strong organizational skills.
• Strong ability to manage time and work independently.
• Direct therapeutic area expertise.
• Ability to embrace new technologies.
• Excellent communication, presentation, interpersonal skills, both written and spoken.
• Ability to travel as necessary (approximately 25%).

RESPONSIBILITIES:

• Accountable for the execution and optimization of the marketing mix to deliver key performance indicators and targets including MQLs and SAOs.
• Develop and implement global marketing plans aligned with global objectives, tailoring them to the specific needs and cultural nuances of each market.
• Manage a comprehensive marketing program across various channels, including trade shows, events, webinars, partner programs, and digital campaigns to drive leads, opportunities, and win business.
• Track and analyze performance data to monitor pipeline creation & progression, guide marketing planning, and report on program ROI.
• Build and manage strong relationships with key stakeholders, including internal sales teams, external partners, etc.
• Partner closely with regional sales leaders to develop quarterly marketing plans based on a deep understanding of customer needs, market and competitive landscape, trends and opportunities.
• Collaborate with other teams to develop effective marketing materials and messaging for global campaigns.
• Be an active and collaborative member of the Global Marketing team to ensure consistency of strategic marketing programs.

QUALIFICATIONS:

• A minimum of 10 years’ working experience
• Strong understanding of the GLOBAL enterprise B2B software market, cultural differences, and business opportunities.
• Experience in developing and executing multi-channel marketing programs, including: field events, webinars, partner programs, and digital campaigns.
• Excellent project management, communication, and organizational skills.
• Proven ability to collaborate effectively with cross-functional teams and external partners.
• Strong analytical and reporting skills.
• Ability to travel in support of global activities and initiatives as required by the business.
• Fluency in English and additional languages preferred (e.g., Tagalog, Chinese, etc).
• Familiarity with Salesforce, Marketo, developer marketing tactics are a bonus.

Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner in enterprise-wide digitization and data initiatives, and we are looking for a manager for the IFRS17 team. This role will be an integral team member within the IFRS17 team in the Actuarial Department to deliver the enterprise-wide IFRS17 project.

What will you do:

• To project manage and coordinate actuarial IFRS17 teams to deliver IFRS17 project.
• Develop and maintain project plan to monitor, track progress and escalation of risks.
• Develop IFRS17 requirements that integrate data, actuarial models & accounting solution for financial reporting and business planning.

What we provide:

• Opportunity to learn, develop and apply actuarial expertise in the new accounting standard.
• This role will provide you the opportunity to lead a team within Actuarial and be exposed to Chief Actuary and Senior Management.

What we require:

• 5 to 10 years of work experience in actuarial function, preferably in financial reporting.
• Bachelor Degree in Actuarial Science
• Good progress in actuarial exams.
• Strong in project management and able to communicate in simple and concise way to stakeholders.
• Technical, sensitive to details and ability to apply critical thinking.
• Adaptable and open to a dynamic working environment and willing to explore new ways of working.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations.

What will I be doing?

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

• Familiar with and understand the front desk system, assisting staff to solve problems in the system.
• Able to perform all Front Desk Agent Tasks. Ie. check-in and check out guests in accordance to brand standards.
• Take on Duty Manager shift in the event Assistant Front Desk Managers are not available.
• Adhere strictly to standard cash handling procedures, be sure to understand float balancing procedures and managing cash, credit card transactions, all other forms of payment correctly.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive, with a positive, clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Take on an active role in ensuring effective communication and work as a team in order to reach goals and targets with other Front Office departments.
• Effectively communicate and coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties.
• Handle complaints promptly and efficiently, taking the necessary action, and handing over any follow-up where appropriate to the next Manager on Duty.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Coordinate with Guest Relations and In Room Dining to arrange in-room amenity set-ups according to VIP level and for special occasions – e.g. Birthdays and Honeymoon.
• Drive Upsell opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton’s brand standards.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Apply Forbes 5 star Travel Guide standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Liaise with Sales, Reservations and the Business Development team to handle corporate and group guests
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken.
• Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible.
• Adhere to the hotel’s security and emergency policies and procedures.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations and be a part of the Company Emergency Response team (CERT)
• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of Front Office experience in the hotel, leisure, and/or retail sector
• At least 3 years of Duty Manager background
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!