Requirements

· Proven experience as Supervisor or similar role

· Organizational and leadership abilities

· Communication and interpersonal skills

· Self-motivated with a results-driven approach

· Problem-solving skills

· Able to work start job from 4am

· Must work on weekends/PH.

. More than five years of management experience

Responsibilities

· Set daily/weekly/monthly objectives and communicate them to employees

· Organize workflow by assigning responsibilities and preparing schedules

· Oversee and coach employees

· Identify issues in efficiency and suggest improvements

· Enforce strict safety guidelines and company standards

Responsibilities:

• Ensure smooth daily operations of the assigned clinics
• Assist in recruitment of the front line staff
• Provide support in data submission and evaluation, which includes data entry, data collection and extraction.
• To support administrative matters (e.g. scheduling meeting, minute writing, slide preparation and drafting protocol / documentation
• Working in collaboration with doctors and staff to maintain high standards of patient care, customer service and processes
• Coordinate work flow between clinics and Corporate office
• Ensure overall work processes are is compliance with SOP
• Point of contact for doctors on all operations matters
• Guide junior executives
• Other adhoc projects as assigned

Requirements:

• Diploma/Degree in any specialisations
• At least 2 years of relevant working experience in healthcare and/or operations.
• Able to multi-task, work under tight timeline and meet deliverables
• Good interpersonal and communication skills
• Independent and resourceful worker

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description

• Manage and track project development from beginning to end, including working with stakeholders to ensure implementation of business requirements and performing user testing of the configured rules in the system.
• Ensure that all project deliverables are executed within timeframe and budget.
• Regular report on project progress, issues and solutions to stakeholders.
• Align and implement customer loyalty programs together with customer, marketing and sales teams to drive business goals and outcomes, such as customer acquisition and retention.
• Track and follow up with issues, requirements and enhancements on the platform.
• Measure and propose strategies to improve the effectiveness of customer loyalty programs
• Coordinate with customer service to resolve issues promptly and improve customer experience.
• Analyze customer feedback and behavior to identify opportunities for improvement.
• Support the team in administrative and operational duties and ad-hoc duties as assigned.

Who we are looking for

Competencies & Personal Traits

• Proven experience in project management, including managing multiple projects simultaneously.
• Customer-centric mindset with proven experience in a customer-facing role, focusing on customer satisfaction and loyalty.
• Self-motivated and independent with the ability to perform tasks effectively and accurately.
• Strong analytical and problem-solving skills with ability to analyse customer behaviour data or trending reports.
• Able to handle large volume of requests and adapt to changing business needs to cater for the different customer/market conditions.
• Team player.
• Good communication and interpersonal skills.
• Proficient in MS Office – Word, PowerPoint, Excel, Outlook.
• Familiarity with CRM software or customer loyalty platforms will be a bonus.

Working Experience

• Minimum 3- 5 years of relevant working experience

Education

• Bachelor’s degree in Marketing, Business, or a related field is preferred.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

1. Office and Administration

• Manage all general office matters.
• First contact answering incoming office calls, screening and re-directing phone calls.
• Greets visitors and directs them to appropriate people/meeting room.
• Organize outgoing mail, courier services and business cards.
• Ordering/purchasing office and pantry supplies for Sales office.
• Managing service providers – Cleaning company
• Update of notice board at Sales office as required.
• Collection and distribution of incoming mails.
• Circulate correspondence from landlord/travel agent to appropriate people.
• Support the Customer Service team in all aspects of administration – filing and record keeping.
• Assists with office errands and overseas departments with local errands when require

2. Facilities Management (Sales office)

• Keeps a record of all utilities maintenance contracts and arranges for renewal upon expiry; sources and compares the market rate, provides quotations for review and approval.
• Attends to the annual renewal of mandatory facilities licenses in a timely manner.
• Attends briefing sessions organized by landlord relating to building. upgrades/renovation projects.
• Coordinates participation in the Fire Drill organized by the landlord and Singapore Civil Defense Force.
• Maintains office/pantry utilities and organizes service/repair when required.

3. HSE (Health, Safety and Environment) – Site Coordinator for Sales Office

• Assist in the implementation and management of all HSE policies.
• Management of visitor policy.
• Monthly HSE report; Quarterly housekeeping inspection.
• HSE audit and meeting.
• Management of the Security system.
• Duties assigned by the Office Manager.
• Undergo all formal Training Events as may be Directed from time-to-time.
• Observe and Comply with all Sirtex Corporate Policies.
• Work within, and ensure adherence to Quality System procedures, work instructions and other Quality System requirements.
• Work within, and ensure adherence to Health, Safety and Environment Management System procedures, instructions and other requirements.

4. Marketing Support

• Supports the APAC Marketing department in all aspects of commercial administration and activities
• Collaborate with Marketing Team to deliver marketing campaigns, including digital initiatives and internal communications
• Assist with the planning and execution of marketing events including physician education programs, conferences, symposia, and internal facing events. Responsibilities include but are not limited to:Travel, hotel and venue reservations
  Event coordination and on-site support, if required
  Attendee communication and preparing related materials
  Contact with partner vendors and suppliers
  Speaker contract preparation
  Event administration, invoicing and payments
  
• Maintains administration of budgets and expenses for the APAC region
• Manages timeline and schedules for projects, collaborate with internal stakeholders to ensure timely execution
• Coordinate production and distribution of marketing collaterals for APAC region
• Assist with other ad-hoc projects as required.
• Proactively identifies new opportunities to enhance marketing efforts and improve operational efficiency

• Assist the Medical Director in the consultation room and procedures both in & outside the Centre.
• Assist in laser refractive procedures and other minor procedures.
• Maintain stocks & inventory of surgical consumables and upkeep of operating theatre and instrument sterility.

Requirements:

• Fully registered with Singapore Nursing Board
• At least 2 years of nursing experience in Ophthalmic/Surgical setting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

What you'll do:

As a Shopper Marketing Specialist, you will play a pivotal role in shaping the retail experience. Your primary responsibility will be to co-develop and execute innovative in-store marketing strategies that align with the Marketing Calendar. You will work closely with suppliers and agencies to create engaging POS materials, displays, and gadgets. Additionally, you will track merchandising and promotional activities across various retail channels while providing back-end support for monthly marketing spend tracking.

Your role extends beyond marketing as you will also liaise with sales teams on scheduling in-store activations, source GWP premiums for trade activities, and manage inventory of premium items. Lastly, your administrative skills will be put to use as you work with cross-functional teams to reconcile the monthly A&P budget and oversee procurement processes.

• Co-developing and executing in-store marketing plans for all brand activations & innovations based on the Marketing Calendar.
• Managing collaboration with suppliers/ agencies regarding POS material/display/gadgets to develop, design & implement the best choice to achieve required objectives.
• Executing & Tracking in-store merchandising and promotional activities across various Retail channels.
• Providing back-end support in the tracking of marketing spend on a monthly basis.
• Liaising with Sales Teams & Field Sales Operations on in store activation scheduling based on Marketing Calendar.
• Liaising with Agencies to ensure end to end execution excellence for all in store activation events across all Brands.
• Managing & Tracking inventory for all premium items in the Warehouse & Activation Agency warehouse.
• Managing procurement processes for all Trade related expenses.

What you bring:

The ideal candidate for the Shopper Marketing Specialist role brings a minimum of 2 years of experience in shopper marketing or sales. Your background in sales will be highly beneficial, and your knowledge of the FMCG market will be crucial to your success. You are familiar with information system tools such as AC Nielsen, paceman, TNS, and GFK. Your upper-intermediate English proficiency will enable you to communicate effectively with various stakeholders. Lastly, your flexibility to work during major festivals will ensure seamless store activations.

• Minimum 2 years of experience in Shopper marketing or Sales.
• Sales experience recommended.
• FMCG (fast moving consumer goods) market knowledge.
• Knowledge of information system tools (AC Nielsen, paceman, TNS, GFK).
• Upper-intermediate English proficiency.
• Able to work on major festival in view of Store activations.

What sets this company apart:

Our client is a global leader in their industry, known for their commitment to innovation and quality. They offer a dynamic and inclusive work environment that fosters creativity and collaboration. Their employees enjoy flexible working opportunities and generous pensions contributions, making them an employer of choice for professionals seeking growth and development.

What's next:

Ready to take the next step in your career? Apply now!

Apply today by clicking on the link provided. Please note that only shortlisted candidates will be contacted.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir

The MolyCop business currently has 12 manufacturing facilities located throughout Australasia, South and North America, Europe. The business supplies steel consumables, primarily grinding media to the Copper and Gold mineral processing sector. The business has revenues in excess of $1.4Billion and employs more than 1200 direct employees.

MolyCop’s raw material feedstock strategy incorporates a range of supply options including domestic sourcing, make own via our EAF steelmaking facilities located in Canada and importing ~800KT of bar and other traded products. The Singapore trading office is responsible for the sourcing and supply of our imported bar needs.

Role Purpose:

The role supports the Global Freight and Logistic Manager, to ensure our imported bar feedstock needs as defined through our S&OP process, are delivered in full and on-time, as well as the most cost efficient and effective freight and logistics service that leverages our volume, demand planning, mill relationships and market insights.

Role Accountabilities:

1. Assist in negotiating and securing shipment, coordinating with ship owners, brokers, and other stakeholders.

2. Support Freight Manager in managing day-to-day operational, including post-fixture activities and documentation.

· Upkeep cargo readiness and delivery status for all contracts.

· Advising suppliers on vessels ETA and co-ordinate inspections schedule with our QA/QC department.

· Reviewing details on Charter-Party Bill of Lading.

· Weekly reporting to internal stakeholders on ongoing/upcoming shipment.

· Applying COO and co-ordinate CCIC survey application (Indonesia import).

· Submitting shipment advice to internal stakeholders with complete set of documents (BL, switch B/L, Commercial Invoice, Packing List, MTC, COO, Insurance Certificate etc.)

3. Monitor the shipping market and gather relevant data to assist in decision-making processes.

4. Update Open Order record and generate Open Order Summary report.

5. Provide analytical support by preparing reports on market trends, performance metrics, and charter party agreements.

6. Assist in resolving any claims or disputes that arise during the shipment.

7. Participate in meetings and industry events as required.

Requirements:

1. Degree qualified preferred

2. 5+ years in competitively sourcing logistics categories/ Supply chain management, ideally with shipping ex Asia to US/Europe/ Latin America experience.

3. Break bulk and container experience is a must.

4. Strong knowledge of shipping process and documentation.

5. Ability to multitask and work in a fast paced environment

6. Ship Broker / Agent background will be highly valued

7. English and Mandarin language a must ( liaise with Chinese counterparts

8. Good knowledge of Microsoft office and Microsoft D365 system.

9. Excellent communication, negotiation and interpersonal skills.

• Actively advising on the promotion of a positive HSE culture to serve the effective implementation of all procedures
• Participate in the inspection of fire extinguishers, slings, guayas, shackles, vehicles, security and emergency systems.
• Analysis and monitoring of preventive action reports
• Advising management on procedures to ensure all facilities comply with policies and legal requirements.
• Liasing with relevant authorities on all matters pertaining to HSE.
• Conduct internal audits, HSE inspection.
• Must be WSHO registered.

Your new company
Leading FMCG brand from China looking to rapidly expand the team in Singapore. An exciting opportunity awaits!

Your new role
As a Finance Executive in a growing team, your role encompasses an all rounded scope of finance. This includes:

- Full sets of accounts

- Month-end closing and statutory reporting

- Cash forecast and budgeting

- Liaising with external stakeholders for Tax and Audit preparations

- Good written and spoken English and Mandrin for communication of Chinese stakeholders

What you'll need to succeed
This role is open to candidates with 3 or more years of accounting experience who are seeking growth in a rapidly expanding environment. You should minimally possess a diploma/degree or any equivalent qualification. Good communication is required for liaison with internal and external stakeholders.

What you'll get in return
Joining a fast growing and rapidly expanding team on their exciting journey of growth.

What you need to do now
If you're interested in this role, please apply and send your CV to Luo Qi at [email protected] to advance forward.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R24119697

EA License number: 07C3924 | Company Registration number: 200609504D

Description;

Perform full facial, slimming, hair removal, and/or wellness treatments for the customer.

Provide basic professional skin or body analysis and consultation.

Handle customer enquiries, booking of appointments and receive customers upon arrival.

Identify customers’ needs and recommend suitable products and treatments to customers.

Keeping good relationships and building a rapport with clients to ensure retention and referrals.

Requirements:

Min 5 years of related working experience required.

A candidate who has a beauty/beautician-certified certificate will be an advantage

Team player, passionate to assist customers to achieve their goals.

Have good communication with custmers and customer oriented.

Interior Designer Assistant

• Working Hours: 5.5 Days [10am - 6pm / 10am - 2pm]
• $3000 - $4500
• Location: Near MacPherson MRT

Requirements

• Minimum 3-4 years of relevant experiences
• Familiar with AutoCAD

Job Description
To assist Design director in:

1. Propose layout plan

2. Select material

3. Prepare quotation

4. Autocad drawings for layout, lighting & ceiling plan, carpentry details etc

5. Meeting client for discussion on design and proposal

6. Prepare moodboard & do presentation to client

7. Site meeting occasionally

8. Purchasing order for materials/items related to project

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Singapore Based (Plaza Singapura)
• 5 days, 44 hours (Rotate shift based on roster)
• Salary: $2,300 - $ 2,850
• Minimum GCE O-Level; 2 to 3 years of retail working experience.
• Career Progression Opportunities

Key Responsibilities:

Primary Role

• Assist the Store Leader with the day-to-day operations of the Plaza Singapura branch.
• Oversee daily sales payment collections, always ensuring accuracy and compliance.
• Supervise and monitor Part-Time cashiers in managing payments and other cash-related transactions.
• Respond to customer inquiries through in-store interactions, email, phone calls, or messaging platforms, providing prompt and helpful assistance.
• Maintain appropriate stock levels within the store and ensure accurate product tagging, pricing, and descriptions.
• Uphold the highest standards in visual merchandising by maintaining and presenting display products to a high standard.

Secondary Role

• Support cross-functional cashiering or sales duties at Plaza Singapura, Music Square store when needed.
• Perform any other ad-hoc tasks assigned by the Store Leader.

Requirements:

• Minimum GCE O-Level & above
• 2 to 3 years of retail working experience
• Possess knowledge of Guitars, Drums or Keyboard products.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a specialist clinic located at the city.

• Front desk and customer service duties.
• Patient registration and key in appointment.
• Answering phone calls and enquiries.
• Assist healthcare providers during examinations and procedures.

Requirements:

• GCE ‘N’ Level and above
• At least 2 years’ of experience in clinic setting.
• Excellent communication and interpersonal abilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

GENERAL DESCRIPTION:

This position within the Client Review Team of the Financial Crime Compliance Department is responsible for the periodic review of existing accounts of the Bank. The successful candidate is expected to be knowledgeable in AML and SOW principles to be able to analyse situations to identify gaps and risks in KYC information, transactions and documentation, and to be able to work well within a team and yet take initiative and ownership over his/her own area of work.

MAIN DUTIES

• Perform assessment on periodic reviews or trigger event reviews of existing relationships including but not limited to higher risk relationships and financial intermediaries. This includes reviewing the adequacy of source of wealth (SOW) corroboration, performing high level transaction review, identifying incremental AML or reputational risk via refreshed name screening.
• Conduct investigations on suspicious transactions/ activities surfaced during periodic review and prepare STR reports to the STRO.
• Liaise with relationship managers / COLM officers for issues and deficiencies identified during periodic review.
• Identify and assess risk issues relating to clients during periodic review and provide appropriate resolution and decision making.
• Keep abreast of changes to regulatory requirements for AML/CFT and communicate changes internally with a view to ensuring established policies, procedures and processes are compliant with new requirements.
• Update and operationalize periodic review processes and workflows to ensure consistency amongst team members.
• Providing AML/CFT advice to businesses on matters pertaining to periodic review of clients.
• Assist with training for new joiners and front office personnel on periodic review regulatory requirements in Singapore.
• Liaise with internal and external auditors on AML/CFT queries related to Singapore.
• Prepare weekly and monthly reports to Senior Management on periodic review statistics in Singapore.

SOW Uplift Project:

• As part of periodic review or trigger event review assessment, the Compliance Specialist will be responsible to ensure that the standards of SOW corroboration of High-Risk clients are uplifted to prevailing standards. This includes reviewing the client’s source of wealth to ensure plausibility and to check for appropriate level of corroboration and evidence to identify the client’s original source of funds and wealth growth.
• Perform corroboration and plausibility analysis on the SoW write-up in accordance with the bank’s SoW guidelines.
• Review information from multiple sources to ensure complete and consistent information across the clients’ profile.
• Follow up with the Relationship Managers where additional information or clarifications are required and support them by ensuring the final write-up meets the internal requirements.
• Accurately document your plausibility assessment, with the supporting documents into the template and archive within the system.
• Provide transparency and oversight to senior management to ensure cases are reviewed and completed in a timely manner and any issues are identified early.

WORK EXPERIENCE REQUIREMENTS:

• At least 5 years relevant experience in AML and SOW/KYC in a private banking environment.
• Knowledgeable and sensitive to the risks involved in onboarding various types of private banking clients, including complex structures like trusts, foundations, and private investment companies.
• Experience and familiarity in transaction review work would be required.
• Experience in investigating suspicious transactions would be beneficial.
• Familiar with excel and preparation of statistics for reporting.
• Good communication and interpersonal skills.
• Commercial astuteness.
• Self-motivated personality with the ability to make things happen.
• Ability to work independently, determine priorities and meet deadlines.

EDUCATION REQUIREMENTS:

• University degree or higher education.
• Professional certifications such as ACAMS or ICA

about the company

Our client is a Fortune 500 MNC in the engineering industry. Singapore is the regional headquarters, they are looking for an experienced Talent Acquisition Specialist to be part of their talent acquisition team. This is a newly created headcount to support their growing hiring needs across the region. This is a 6 months renewable / convertible contract.

about the job

The role will report into the TA Lead based in Singapore. Working closely with the other members of the TA and extended HR functions to support engineering business unit, you will:

• Develop and implement effective in-house talent acquisition strategies in line with company's objectives and market best practices
• Establish strong employer branding for the organisation via communication to potential future employees during the recruitment process
• Manage all end-to-end recruitment processes, supporting the screening, sourcing, interview and offer management
• Partner effectively with internal stakeholders and external search agencies, job boards and/or other relevant organisations to support other channels of recruitment

skills and experience required

• Degree in any specialisation
• Minimum 3-5 years’ of in-house talent acquisition experience, preferably in hiring engineering positions
• Strong communication skills and relationship management
• Solid knowledge of local labor legislation and practices of Singapore
• Independent and self-motivated
• Collaborative and a team player

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Purpose

Are you passionate about connecting customers with products that meet their needs? Join Great Eastern as a Product Specialist, Telemarketing, where you'll have the opportunity to market personal line products to OCBC customers through outbound efforts and provide exceptional service for inbound sales inquiries.

You will also take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.

The Job

· Achieve sales target KPIs, call quality and operational standards;

· Identify opportunities for cross-selling and up-selling;

· Handle and follow up with customer enquiries with confidence;

· Convert leads provided by the bank to sales through telemarketing activities;

· Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;

· Liaise with internal departments on policy fulfillment;

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Confident communicator with excellent verbal and written skills

· Comfortable with outbound calls and stakeholder interactions

· Strong persuasion and negotiation skills

· Patient and resilient to handle rejection and objections

· Independent, organized, and positive worker with excellent interpersonal skills

· Good team player with ability to multitask and meets high service standards;

· Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Minimum GCE ‘O’ Level / Diploma;

· Relevant insurance certifications such as BCP, PGI and HI will be preferred;

· Prior experience in the insurance industry will be advantageous;

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

· Day-to-Day Helpdesk Support: Provide technical support for daily helpdesk operations, ensuring smooth and efficient service delivery.

· Incident Management: Handle complex technical incidents and collaborate with Level 2 (L2) support teams to resolve issues within the agreed Service Level Agreement (SLA) timeframe.

· Performance Monitoring: Oversee staff performance, ensuring service level targets are met, and address discrepancies or complaints with corrective actions as necessary.

· Experience Requirements: Minimum of 8 years of experience in system/servers (VMware/Hyper-V) with a proven track record in networks (LAN/WAN, Cisco Routers & Switches, firewall).

· Cybersecurity Exposure: Strong exposure to Cyber Security, SIEM, and vulnerability assessment is a must.

· Operational Communication: Provide timely and accurate updates to staff on operational changes, ensuring all team members are informed.

· Product Onboarding & Reporting: Collaborate with the product manager to facilitate product onboarding and prepare detailed monthly reports for management.

· System Monitoring: Monitor system alerts and abnormal behaviours, following incident isolation procedures to identify, verify, and resolve issues.

· Ticket Management: Manage the entire lifecycle of incident tickets—from creation and updates to escalation and final resolution—ensuring proper closure.

· Post-Change Health Checks: Perform health checks after system changes to verify stability and functionality.

· Script Review & Improvement: Review and optimize operational scripts for improved efficiency.

· Reporting & Compliance: Consolidate records for reporting, analytics, and audit purposes.

· Network Support: Provide support and maintenance for network infrastructure (LAN/WAN, Cisco Routers & Switches, firewall).

· Collaboration with System Engineers: Assist system engineers in supporting Windows Servers (VMware, Citrix, etc.).

· Documentation and Procurement: Create IT guides/SOPs and manage IT asset procurement and vendor management.

· Vendor Management: Manage external vendors, ensuring adherence to service level agreements.

· Security Coordination: Coordinate and establish security structures and IT controls to protect the company's information networks.

This position within the Post Onboarding Review team in Client Onboarding & Lifecycle Management (“COLM”) is primarily responsible to support the Bank’s continued AML/CFT monitoring and reviews. The successful candidate is expected to have a basic understanding of AML and SOW principles and be able to analyse situations to identify gaps and risks in KYC information and documentation, and to be able to work well within a team and yet take initiative and ownership over his/her own area of work.

Roles & Responsibilities

• Review and approve changes to client’s KYC information which includes change in account structure, change in ultimate beneficial ownership, increase in declared net worth etc.
• Identify and assess risk issues relating to clients during the review and provide appropriate resolution and decision making.
• Advise Front Office on requirements pertaining to KYC documentation for existing clients arising from changes in ownership or account structure
• Monitor the Team’s mailbox to ensure enquiries from Front Office are promptly handled or escalated
• Collate and prepare statistics for periodic status updates to Front Office and Senior Management
• Liaise with Relationship Managers or Business Compliance Managers on issues pertaining to outstanding cases

SOW Uplift Project

• The incumbent will be responsible to ensure that the standards of SOW corroboration of High-Risk clients are uplifted to prevailing standards. This includes reviewing the client’s source of wealth to ensure plausibility and to check for appropriate level of corroboration and evidence to identify the client’s original source of funds and wealth growth.
• Perform corroboration and plausibility analysis on the SoW write-up in accordance with the bank’s SoW guidelines.
• Review information from multiple sources to ensure complete and consistent information across the clients’ profile.
• Follow up with the Relationship Managers where additional information or clarifications are required and support them by ensuring the final write-up meets the internal requirements.
• Accurately document your plausibility assessment, with the supporting documents into the template and archive within the system.
• Provide transparency and oversight to senior management to ensure cases are reviewed and completed in a timely manner and any issues are identified early.
• Other administrative duties as assigned by the Supervisors or Team Head

Requirements

• 2 years of experience in similar function. Private banking exposure is preferred but not a must.
• Strong attention to detail and controls, and can grasp new ideas and concepts quickly
• Ability to work under pressure, and manage workload and deadlines effectively
• Sound interpersonal skills and relationship building abilities
• Effective verbal and written communication skills

•

Competent in Microsoft Office tools, particularly Excel

•

University degree in Accountancy, Finance, Business Administration or equivalent, or higher education

• Respond promptly and professionally to high-priority complaints or concerns escalated by internal departments or external stakeholders, ensuring a service-oriented approach.
• Act as a key point of contact between internal departments and external entities (e.g., citizens, businesses, and other government agencies) to resolve issues efficiently and effectively, with a commitment to delivering high-quality service.
• Ensure that all written communications adhere to relevant laws, regulations, and agency policies, while reflecting the agency’s commitment to quality service.
• Maintain detailed and organized records of escalations, including actions taken, outcomes, and follow-up requirements, to ensure accountability and continuous improvement in service delivery.
• Identify trends and recurring issues in escalated cases, and provide feedback to improve processes, policies, and communication strategies that enhance the quality of service. Prepare concise and insightful written briefs on complex escalated issues, offering recommendations that prioritize both resolution and service quality.

Requirement:

• Bachelor’s degree in Communications or similar related field.
• At least 2-3-years of experience in a writing or communications role
• Demonstrated ability to manage escalations and sensitive situations with tact and professionalism.
• Exceptional written and verbal communication skills.
• Ability to manage multiple tasks and work under pressure to meet deadlines.
• Experience in dispute resolution or customer service
• Analytical skills to assess complex issues and recommend solutions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/9402

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Company Description:

FundedHere is a subsidiary of Luminor Financial Holdings Limited, a listed company in Singapore. We are at the forefront of revolutionizing finance, MAS license company, specializing in private credit through fintech platform that seamlessly connects investors with SMEs. We provide innovative credit solutions to support brand owners, distributors, and e-merchants selling in the e-marketplaces, enabling them to achieve sustainable growth.

Key Responsibilities:

• Identify and pursue new business opportunities by conducting thorough research from various sources, collaborating with the sales team to meet sales targets and grow the client portfolio.
• Accurately identify and assess client profiles, filtering prospects based on relevant criteria to ensure alignment with business objectives.
• Working closely with the Client Success Coordinator to guide clients through the onboarding process, ensuring they understand and effectively utilize our products and services to meet their business objectives.
• Conduct comprehensive market research and analysis to stay updated on industry trends, competitors and client needs, using these insights to drive product improvements and suggest new business strategies.
• Track and monitor key performance metrics related to client success, providing regular reports to management and using data to identify opportunities for improvement and enhance client outcomes.

Qualifications:

• A Bachelor's degree in Business Administration, Finance or a related field is required.
• 3 to 5 years’ experience in sales, business development or client success roles preferred.
• Excellent communication and interpersonal skills are required, along with the ability to thrive in a fast-paced and dynamic environment.
• Strong research skills and the ability to analyze data and market trends are essential for this role.
• Driven, self-motivated and proactiveness are crucial, as well as the ability to work independently.
• Attention to detail and diligence in completing tasks.
• Fluent in English and Chinese

Compensation:
- Sales Commissions
- Group Hospitalisation & Surgical Insurance
- Medical reimbursement
- Annual & Medical leave entitlements

Our client is actively searching for a Customer Experience Specialist to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

The ideal candidate will need to have the following qualities and experience:

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

- Building, developing, and measuring performance of key metrics to generate insights

Conducting data-driven research to resolve reported problems to determine their root cause using internal tools.

- Providing data-centric recommendations to stakeholders on how to solve business problems and to help them make holistic decisions.

- Defining, structuring and summarising large amounts of qualitative and quantitative data into digestible information for all types of audiences via reports, dashboards, and interactive visualisation.

- Collaborating with key stakeholders on various data science and content integrity quality management projects

- Leading communication both internally and externally, ensures the good running of various quality improvement workflows and workstreams with project management carried out

- Providing thought Project Management Capability to the wider MI team, evangelizing cross-functional collaboration and owning a number of shared goals with partner teams.

Qualifications

- Minimum Qualifications:

- BA/BS degree.

- 5 years of experience working in program or project management.

- Experience in program management on cross-functional projects.

- Experience in stakeholder management.

- Working experience in content moderation and enforcement quality or similar domains.

- Experience in leading data-driven projects.

- Experience in providing data insights.

- Excellent analytical skills with SQL experience.

- Excellent written, verbal, and professional communication skills.

Working as part of the EET team in the Asia Pacific region, the successful candidate will work on engineering for sustainability and augmentation, of our VMware/Omnissa Horizon platforms, Citrix published application and physical desktop brokerage for remote access, as well as our F5/APM and Omnissaa UAG secure remote access services. The EET team is responsible for the Architecture, design, change implementation, and maintenance of these platform globally via collaboration with the grater team around the world.

Consultant Systems Engineer (12 Months)

• At least 5 years of proven experience with the follow technologies;
• VMware / Omnissa Horizon Suite, including AppVolumes and UAG
• Citrix DDC products, Windows 10/11 desktop OSuag
• Experience with the following technologies would be desirable;
• F5 load balancers and APM
• AVI load Balancers
• iGel Thin Client OS, ChromeOS
• PING / SAML authentication

If the above role is a good fit for you, or if you know anyone who might be good for the role, please get in touch with an updated CV and I'll be in touch!

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Your new company

This is a trading firm with a strong presence and branding.

Your new role

• Assist Front Office with doing a 1st level check on KYC profiles to ensure completeness and accuracy before approval
• Perform name screening to check clients for adverse news
• Sourcing relevant documentation, news articles, and internet searches to corroborate the clients' declarations
• Collaborate with internal stakeholders, including compliance, risk management team and checker team to ensure alignment with company policies and industry best practices.
• Execute day to day operation tasks.
• Performing the due diligence on new/existing clients, requesting the KYC information, documentation, review, and verification of received documentation and making an analytical risk assessment.
• Periodically evaluate existing Clients according to established policies and procedures.
• Periodical review of KYC records as to completeness, including verifying that due diligence has been performed and that standards are complied with; also, that the files and risk assessments are current and up to date.
• Investigating high risk clients and reporting where necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the client file.
• Maintain continuous contact with customer to keep customer file updated.
• Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents.

What you'll need to succeed

• Bachelor’s degree or diploma in banking/ finance or in any related majors
• At least 1 years of experience in KYC role within financial services, or crypto industry
• Excellent research and analytical skills
• Must have good planning and time management/prioritization skills
• Good interpersonal skills

What you'll get in return

This is an excellent opportunity to be part of a financial services organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D