Job Title: Guest Experience Executive / Assistant Manager (ID8165)
Location: Clarke Quay, Singapore
Working Hour: Monday – Friday 9am – 6pm
Salary: $2800 - $4000

Job Description:
• Proactively monitor and address customer grievances, issues and trends across various online platforms to develop strategies to drive a high standard of customer satisfaction.
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.
• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.
• Track and measure the impact and success of reputation management campaigns using relevant metrics and analytics tools.
• Develop and implement effective CRM campaigns to promote a positive online reputation, including setup, deployment, delivery reporting, and performance analysis.
• Monitor and analyse customer feedbacks, reviews and sentiments from all touchpoints to identify insights and actionable improvements to increase customer loyalty.
• Provide weekly reports on review trends, feedbacks, service recovery, and actionable recommendations.
• Offer prompt and accurate responses to customer inquiries via email, social media, and phone.
• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.
• Collaborate with internal stakeholder teams to address and prevent recurrent issues.
• Oversee the timely production and distribution of marketing materials.
• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.
• Prepare materials for meetings, ensuring the CEO is well-prepared.
• Handle confidential information with the utmost discretion and professionalism.
• Undertake marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports and upkeep marketing assets inventory.
• Prepare and present monthly customer service reports on feedbacks, GEI and NPS scoring.

Requirement:
• Demonstrable experience in guest relations and online reputation management, ideally within the hospitality or service sector.
• Knowledge and prior experience with online reputation management tools.
• Exceptional written and verbal communication and interpersonal skills.
• Proven ability in problem-solving, maintaining a customer-centric approach and exceeding customers’ expectations.
• Able to manage stressful situations with poise and professionalism.
• Proficiency in PowerPoint and Excel.

Responsibilities:

• Responsible to identify the need, follow through product’s requirement and specifications at the right quality.
• Responsible to source, negotiate, purchase, monitor, manage and improve require delivery time at a cost-effective saving ways.
• Assist and support to spear head on all cost saving and reduction program and activities.
• Expedite, including and not limiting to interface with local and overseas suppliers for any contractual agreement and urgent requirement.
• Establish and maintain communication, working closely with internal customers to meet tight timeline.
• Pre-qualify, evaluate and assessed suppliers‘ performance to meet company’s requirements.
• All other procurement activities including of price calculation, discounts or freight charges prior to generate and process purchase orders, follow up with good credit terms negotiation and application, resolution of invoicing discrepancies from suppliers, and maintaining of Approved Vendors List.
• Maintain and updates all related documents and data that will support procurements activities and management administratively, conformity, legality and commercially.
• Additional responsibilities and job scope to be assigned from time to time by immediate superior.

Requirements:

• Min. of 2 year working experience.
• Knowledge of computer software application. E.g. word, excel.
• Able to handle General Administration.
• Strong interpersonal skills and hands-on, positive work attitude.
• Technical knowledge will be an advantage.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Key Responsibilities:

• Responsible for all phases of tender/bid submission.
• Manage the preparation of the bid and review the commercial aspects of the tender.
• Respond efficiently to all incoming sales enquiries by phone, and email
• Provides technical information and explanations; preparing quotations; manages sales cycle well and ensure prompt response to customer
• Provides sales & coordination support to the team and operations
• To service existing and ensure customers' satisfaction
• Achieve sales and business targets.
• Ensure diligent follow up, negotiate and close deals with customers.

Qualifications & Requirements:

• Proficient in MS office applications.
• Able to work independently
• Manage the Junior Coordinators.

Benefits:

• AWS
• Performance bonuses.
• Annual leaves: 15 days

email resume to: [email protected]

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Job Summary

The Finance, HR, and Office Admin role plays a pivotal role in supporting the smooth functioning of our organization across multiple domains. The successful candidate will handle a range of responsibilities encompassing finance, human resources, office administration, and project support functions.

Principal Duties and Responsibilities

1. Finance Support (60%)

· Maintain accurate records of financial transactions, including invoices, receipts, payments, expenses, and grants-related documents.

· Handle invoicing, receipts, payments, and expenses, ensuring compliance with accounting standards and grant guidelines.

· Assist in updating project Profit and Loss (P&L) statements and preparing monthly financial reports.

· Conduct budget vs. actual analysis, including grants utilization tracking.

· Manage vendor relationships and upload invoices in vendor portals.

· Maintain proper documentation of grant approvals, correspondences, and grants-related invoices/receipts.

· Support auditors during financial year audits, including grants-related audit trails.

· Reconcile Accounts Receivable (AR), Accounts Payable (AP), and bank statements, including grants-related transactions.

· Prepare management accounts and assist in budgeting and financial planning.

· Manage GST registration and compliance for grants-related activities.

· Prepare grant submissions and maintain proper documentation of grant approvals and correspondences.

· File invoices/receipts related to goods and services supported by grants ansubmit claims on government grant portals.

· Ensure compliance with grant guidelines and regulations in all administrative processes.

· Work with accountants to produce quarterly GST Returns, ensuring accuracy and compliance with tax regulations.

· Maintain and manage all necessary insurance policies for the company and ensure timely policy renewals.

2. HR Support (10%)

· Manage employee records, including onboarding, staff documents, and HR policies.

· Assist in recruitment efforts, including coordinating interviews and candidate communications.

· Process payroll, including CPF submissions and IR8A filings, and ensure accuracy in salary payments.

· Process and verify staff expense claims, ensuring compliance with company policies and guidelines.

· Maintain oversight of staff leave and benefits, including annual leave, medical leave, and other entitlements.

· Ensure the company is adequately resourced by deconflicting leave schedules of all staff.

Support HR initiatives and compliance with labour laws and regulations.

3. Office Administration (20%)

· Procure office supplies, equipment, and services, ensuring cost-effectiveness and timely delivery.

· Coordinate travel arrangements for team members, including flight bookings, accommodations, and itinerary planning.

· Provide administrative support to senior management, including calendar management, meeting coordination, and expense claims processing.

· Manage corporate secretariat liaisons and maintain corporate documents and contracts.

· Oversee office cleanliness and maintenance, including coordinating with cleaning services and maintenance vendors.

· Maintain organized filing systems for documents, records, and office correspondence.

Facilitate internal communication channels and coordinate meetings, events, and office logistics.

4. Project Support (10%)

· Manage registration portals and logistics for events, including VIP management.

· Prepare documentation for Government Grant Applications and Claims, and work with Government Agencies and auditors on project-based initiatives.

QUALIFICATIONS AND SKILLS

· Ideal to have 3 - 5 years of relevant experience in finance, HR, and office administration roles.

· Proficiency in Office Tools such as Excel, Word, and PowerPoint is a must.

· Proficiency in other Office Tools, e.g., Access, Project, and others, should be highlighted as it will be advantageous.

· Proficiency in QuickBooks or similar business accounting software should be highlighted as it will be advantageous.

· Strong organizational skills, attention to detail, and ability to multitask effectively.

· Self-motivated, proactive, and able to work independently with minimal supervision.

· Must be at least 18 years old, with no upper age limit.

· Fresh graduates are welcomed to apply.

Job Summary

The Executive/ Senior Executive will be responsible for driving revenue growth through effective sales strategies and collaborating with the marketing team to support sales efforts. They will work closely with the Marketing Department to ensure alignment of marketing initiatives with sales objectives. Additionally, they will be tasked with actively pursuing sponsors, managing the sales process, and closing deals.

Principal Duties and Responsibilities

1. Sales Strategy and Execution (80%)

· Develop and implement sales strategies to achieve revenue targets for SSTL and its programs.

· Identify and cultivate new sales leads and opportunities.

· Build and maintain strong relationships with clients, partners, and stakeholders.

· Monitor sales performance and provide insights to optimize strategies for maximum impact on revenue.

· Proactively identify and pursue potential sponsors for SSTL projects.

· Engage in negotiations with potential sponsors to secure deals.

· Manage the entire sales process from prospecting to deal closure.

Ensure all necessary documentation and contracts are completed accurately and in a timely manner.

2. Collaboration with Marketing Team (10%)

· Collaborate with the marketing team to produce necessary marketing collateral and provide support for client presentations and meetings.

· Provide input and insights to the marketing team to help tailor marketing campaigns for maximum sales impact.

· Assist in managing corporate content on the website and social media platforms to support sales efforts.

Contribute to the development of marketing collateral and content targeted at driving sales.

3. Market Research and Competitor Analysis (10%)

· Monitor customers' and competitors' activities in the market and provide valuable insights to management.

· Stay updated on industry trends and incorporate relevant information into sales strategies

QUALIFICATIONS AND SKILLS

· Minimum Degree / Diploma in any field

· Ideally at least 2 years of experience in sales, with a focus on strategic planning, revenue generation, and deal closure.

· Proven track record of meeting or exceeding sales targets, with strong negotiation skills and the ability to close deals effectively.

· Possess good planning and organizational skills to multi-task and adapt to a fast-paced environment.

· Strong analytical skills and the ability to translate data into actionable insights.

· Excellent communication and interpersonal skills, with a strong client-service orientation.

· Possess a "can do" attitude and a high degree of self-discipline and motivation.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preparations, presentation and storage to ensure food health and safety compliancy
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations,

· Preferably 5 years of previous experience in serving in restaurant

·Must be able to work night shift and split shift

·Must be able to work extra hours if needed

Job Title: Procurement & Planning Executive (ID8134)
Location: Lakeside
Working Hour: 5 days work Monday-Friday 9am – 6 pm
Salary: $3800 - $4200

Job Description:
• Regularly review cost-out opportunities and ensure prices for goods are in line with relevant market rates, efficiently sourced, and procured in a way that creates the best value for the business.
• Lead accurate demand forecast with sales and marketing by successfully monitoring and communicating forecasts, changes, inventory estimates, supply situations, business risks, opportunities, and mitigation plans.
• Identify and analyze sales trends and influencing variables and incorporate analysis in forecasting & inventory planning.
• Effective relationship building with key suppliers for all food/beverage raw materials, ingredients & packaging to meet business demands
• Work with the Sales and Marketing Team to develop and implement short-term and long-term strategic initiatives that enable the business to meet its growth and profitability objectives
• Collaborate with Finance team to ensure procurement management are aligned with corporate standards.
• Maintain knowledge of Import/Export regulations, compliance with the regulations.

Requirement:
• Min Diploma in Business or other relevant field of study
• Minimum 3-5 years’ work experience in purchasing, ideally in FMCG, most preferably meat and cheese sourcing/purchasing.
• Knowledge of Meat and Cheese imports.
• Proven track record of managing a significant cost of goods with strong motivation to deliver cost savings.
• Strong leadership to manage suppliers with good decision-making and the ability to multitask.
• Strong business acumen, open-minded approach, and ability to effectively manage relationships throughout the organization and supplier relationship management skills.

• Bukit Panjang, West Region
• Inventory & Fixed Assets (Accounting)

Fixed Asset function

• Process fixed transactions posting relating to asset acquisition, depreciation and asset movement, prepare journal entries and any adjustment deem necessary, compliance with Singapore Financial Reporting Standards (FRS) and company’s policy & procedures.
• Monitor and clear outstanding transactions in Fixed Asset CIP GL Accounts monthly.
• Prepare monthly PPE/IA/ROU audit schedules
• Asset Addition, Disposal, Lease Asset & Lead Schedules
• Deferred Income Reconciliation & Schedules
• Other schedules required by auditors during hard close / financial year end

Fixed Asset Acquisition

• Create fixed asset master record in Navision and post vendor invoice for asset purchased.
• Tally vendor invoice / delivery to Fixed Asset purchase order.
• Vet Fixed Asset purchase requisitions.
• Ensure asset number is created in accordance to fixed asset capitalisation policy.
• Ensure timely and proper capitalisation of fixed asset acquired.
• Update asset transfers and disposal promptly and accurately

Fixed Asset Verification (FAV) exercise

• Generate and distribute fixed asset listing to company’s fixed asset custodians / HOD
• Follow up to ensure that fixed asset custodian has completed the fixed asset sighting, report discrepancies and get approval to update fixed asset register.
• Prepare and send FAV summary report to company’s Head of Finance in accordance with the policy.
• Review all FAV returns and complete all follow-up actions and achieve closure on/before financial year end, 31 Mar

Others

• Proper filing of all required documents
• Liaise with internal / external stakeholders on Fixed Asset related matters with professionalism
• Review work processes / participate in business process improvements, obtained feedback to improve efficiency and to strengthen internal control procedures
• Any ad-hoc duties as assigned

JOB REQUIREMENTS

• Degree in Accountancy or equivalent
• Minimum 2-3 year of experience in Assets accounting, Accounts Payable or Accounting is preferred. Those with lesser experience will also be considered
• Experience in Navision is an advantage
• Proficient in Microsoft Office especially in MS Excel
• High integrity, meticulous and proactive
• Independent, self-driven with the ability to multi-task to meet tight deadlines
• Strong interpersonal, communication and analytical skills
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome

• Bukit Panjang, West Region
• Accounts Payable (Accounting)

Job Responsibilities:

• Process invoices, payment requests and reimbursement claims accurately within the stipulated timeframe and in accordance to internal procedures and compliance with tax regulations.
• Ensure compliance with Singapore Financial Reporting Standards (FRS) and company’s policy & procedures.
• Ensure invoices are verified against orders, goods or services are received and authorised before processing payment.
• Follow up actively with the relevant parties to resolve problematic invoices, including sending periodic reminders to vendors to act on disputed invoices.
• Liaise with vendors and users to facilitate prompt processing of invoices including those under Direct Debit Authorisation (DDA).
• Accrue unprocessed invoices, payment request and reimbursement claims to meet month-end closing schedule.
• Prepare and submit/post journals for reclassification and adjustments, recurring transactions within institutions’ timeline.
• Check and review monthly journal posting
• Prepare monthly inter-co AP schedules
• Review of end-user purchase/cheque requisitions for budgetary control and to ensure correct GL coding.
• Participate in business process improvements, workflow automation and system implementation.
• Other ad-hoc duties as assigned.

Job Requirements:

• Degree in Accountancy or equivalent
• Minimum 2-3 year of experience in Assets accounting, Accounts Payable or Accounting is preferred. Those with lesser experience will also be considered
• Experience in Navision is an advantage
• Proficient in Microsoft Office especially in MS Excel
• High integrity, meticulous and proactive
• Independent, self-driven with the ability to multi-task to meet tight deadlines
• Strong interpersonal, communication and analytical skills
• Customer service oriented with good service attributes and team spirit to achieve win-win outcome

General Administration & Payroll Management

• Typing of Letter of Appointment and other personnel letters for assigned projects/divisions.

• Maintain complete and updated employee records relating to remuneration.

• Ensure accuracy of HR data for monthly payroll processing.

• Perform bi-monthly payroll processing for assigned projects/divisions.

• Support a full spectrum of payroll function including bonus, ad-hoc pay and other allowances on a monthly basis.

• Process staff claims, IR8A and other tax related filings.

• Maintain proper filing and documentation of all relevant documents (payroll advice, reports and correspondences) pertaining to payroll.

• Handle and resolve queries on payroll matters.

Requirements

• Diploma in Human Resource Management, Administrative or similar.

• Minimum 2 years of experience in related functions.

• Good communication skills (written and oral).

• Pro-active manner, willing to offer new suggestions and share.

• Proficient in Microsoft Office/Excel with an eye for details.

Position title: Executive, Operations & Governance (3 months Contract)

Reports to: Senior Database Manager

Date: March 2024

I. About WWF-Singapore: World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Major Functions:

We are currently seeking a dedicated part-time Operations Executive to join our team, with a primary focus on managing our Know Your Donor (KYD) process. This role involves conducting thorough Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) checks, documenting outcomes, and ensuring all donor data is accurately inputted into our Customer Relationship Management (CRM) system as per the directives of the line manager. Reporting directly to the Senior Database Manager, this position plays a crucial role in maintaining the integrity and legality of our fundraising efforts.

III. Major Duties and Responsibilities:

· Know Your Donor (KYD) Process Management: Conduct detailed Anti-Money Laundering (AML) and Countering Terrorism Financing (CTF) checks on potential donors and vendors to ensure compliance with legal standards and organizational policies.

· Documentation and Reporting: Accurately document the outcomes of all checks and assessments. Prepare and submit detailed reports on donor verification activities to the Senior Database Manager.

· Data Management: Input and update donor information in the Customer Relationship Management (CRM) system as required, ensuring data integrity and accuracy.

· Escalation of Issues: Promptly escalate any red flags, suspicious activities, or doubts to senior managers for further investigation and resolution.

· Compliance and Training: Stay updated on relevant compliance regulations and participate in training as required to enhance job performance and compliance understanding.

IV. Profile:

Required Qualifications and Competencies

· Proven experience in managing customers or donors and working with business teams.

· Good understanding of compliance laws and regulations.

· Excellent attention to detail and the ability to manage sensitive information confidentially.

· Experience in using CRM systems and data management tools will be an advantage.

· Ability to work independently and as part of a team with maturity to manage challenging situations.

· An interest in conservation.

· Adheres to WWF’s values, which are: Integrity, Courage, Respect, Collaboration

Working Conditions

· This is a 3 months contract position with a flexible schedule to accommodate the operational requirements of the business.

· The duration and contract hours will be discussed and agreed upon with the selected candidate.

V. What We Offer:

· A flexible and supportive work environment.

· Opportunities for connecting professional development and growth with a passion for nature and the environment.

· Access to a global network of highly skilled professionals and leaders in the field, offering valuable learning and collaboration opportunities.

Reporting to the Finance Manager. He/She is responsible for the accounting and bookkeeping. This role requires a proactive, good attitude, responsible and able to work independently with minimum supervision. He/She has good organizational and communication skills and timeliness in meeting deadlines.

Qualifications & Requirements

1. Degree/Diploma in Accounting or Finance with minimum 2-3 years of accounting experience.

2. Proficient in English and Mandarin.

3. Proficient in Microsoft Office including Excel, PowerPoints, and Words.

4. Good interpersonal analytical skills and meticulous.

Responsibilities

General Administration & Payroll Management

• Typing of Letter of Appointment and other personnel letters for assigned projects/divisions.

• Maintain complete and updated employee records relating to remuneration.

• Ensure accuracy of HR data for monthly payroll processing.

• Perform bi-monthly payroll processing for assigned projects/divisions.

• Support a full spectrum of payroll function including bonus, ad-hoc pay and other allowances on a monthly basis.

• Process staff claims, IR8A and other tax related filings.

• Maintain proper filing and documentation of all relevant documents (payroll advice, reports and correspondences) pertaining to payroll.

• Handle and resolve queries on payroll matters.

Requirements

• Diploma in Human Resource Management, Administrative or similar.

• Minimum 2 years of experience in related functions.

• Good communication skills (written and oral).

• Pro-active manner, willing to offer new suggestions and share.

• Proficient in Microsoft Office/Excel with an eye for details.

We are seeking for dynamic professionals to join our claims team in our corporate managed Healthcare business.

What You'll Be Doing

• Provide accurate and efficient adjudication of claims, validation, pre-authorisation of applications and LOG issuance to meet operational and SLA targets.
• Conduct regular review of current claims processes and working with internal stakeholders on developing new and improved processes to improve efficiency and overall claims experience.
• Manage escalations and stakeholder relations.
• Being a champion for change as well as providing on-going training and development for effective claims management.
• Liaise with the Insurance Company to verify exceptions as well as to resolve any complaints.
• Conduct analysis, prepare periodic reports and presentation when required.

What We Are Looking for

• Strong technical understanding of the claims process for medical claims, preferable in a Third-Party Administrator/Managed Healthcare environment.
• Highly developed interpersonal skills
• Excellent organisational skills and exceptional eye for details.
• Passionate about driving change to improve business outcomes.
• Exceptional communication skills and stakeholder management skills.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.

What will I be doing?

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required.
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Open minded and outgoing personality.
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills (Oral and Written)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are an interior design firm specializing in high end residential design.

We are looking for a resourceful, numerate, multitasker to be the right hand to our CEO.

The candidate should be equally comfortable liaising with our high-end client base as well as coordinating/ directing our contractors. Ours is a fast paced, dynamic environment. We are a closeknit friendly team and we are looking for someone who can support our existing operations and help us develop further.

Job Description & Requirements:

This is not a design role and the candidate does not require any design experience but an interest in design and the home is essential to be able to support the design team.

Responsibilities include but not limited to:

· Liaise with vendors, suppliers, contractors

· Project purchasing

· Logistics and Inventory management

· Sales Admin & Office Admin

· HR Coordination

· Liaise with/ support the finance team

· Liaise with outsourced IT

· Business Development

· Events organization

Skills and experience required:

· Possess at least a Degree/Diploma

· Minimum of 5 years’ relevant experience

· Strong Experience in project purchasing, sales admin support, general office management functions are required

· Well versed with MS Words, Excel, PowerPoint and Outlook is a must. Familiarity with HR and accountancy softwares and Canva is an advantage.

· Meticulous, have an eye for detail and an inquiring mind

· Self-motivated, Pro-active and with a good work ethic

· Good communication skills

· Relates to people of all levels and enjoys working in an innovative and fast pace environment

· Enjoys working independently as well as in a team

· Singaporeans & PRs only

Interested candidates, please email your resume to [email protected] and [email protected].

Do you have a knack for formatting Word documents perfectly? Do you consider yourself to be systematic, efficient & meticulous?

If you love administrative work & are fantastic at supporting different teams, you might just be the team member we're looking for!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research, data-driven methodologies & have one overarching goal: to make learning fun, shorten learning curves & help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology & examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia & Philippines. We take pride in our open, fast-paced & flat organisational structure where every team member is valued for their skills & competencies, not just their job titles.

[Your Role]

As our Administration Executive, your mission is to take good care of all administrative matters within the academic team, so that our academic faculty can perform at their best.

You’re the behind-the-scenes, selfless magician who is always making things better & more convenient for others, which everyone is thankful for!

Being successful in your role means that you can make things run like clockwork & help more students learn Science & Math easier, better & faster.

Here’s what a typical workday will look like for you:

(1) Participate in the vetting process to ensure that published materials comply with the organisation’s internal guidelines: This is an extremely important task & we need superheroes with eagle eyes to catch bad grammar & inconsistent spacing & fix them!

(2) Assist in the production of lesson materials: While it sounds easy as pie, it takes a lot of skill to produce lesson materials according to our guidelines. We'll be equipping you with the skillsets comparable to veteran printers who have perfected the blend of precision & creativity.

(3) Exercise database hygiene by curating & tidying questions in our database, so they’re always publication-ready: If you are passionate about organising stuff & making sure everything looks neat, this is it!

(4) Assist in the formatting of targeted practices: To accomplish this task well, you need to be able to appreciate & master the art of formatting documents on Microsoft Word. Think: section breaks, headers/footers & line spacings!

[You, Our Ideal Administrative Executive]

We’d love to have a chat with you if you meet the following criteria:

Personality

• Independent, Proactive & Organised: You need to be able to work well under pressure & complete your tasks dutifully with minimal supervision.
• Strong Attention To Detail: You will be working with plenty of illustrations & text. You must be highly meticulous & always have a habit of checking your work before submitting it.
• Humble & Always Strive For Improvements: You are willing to receive & act on feedback to pursue excellence in your work.

Skills

• Strong Command Of The English Language: You should be able to communicate effectively with our team in written & spoken English. In particular, you should be able to pick up grammar mistakes in our work akin to Grammarly.
• Some Interest In Science & Math: You should have some interest & understanding in Science & Math. BUT it doesn’t matter if you do not have a Science or Math-related major! What we value more is the right attitude to pick up the skills needed for this career.
• Good Understanding of Digital Technologies: You need to be well-versed in technology & be resourceful enough to figure out how different tools work.
• Good Proficiency In Microsoft Word
• [Good To Have] Good Proficiency In Adobe Software (Adobe Illustrator & Acrobat): If you have no/limited experience working with these tools, we’ll teach you on the job as long as you are willing to learn!

[How We Take Care Of You]

1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
2. Market Competitive Remuneration (depending on skills & experience)
3. Annual Performance Bonus
4. Medical, Dental & Vision Benefits
5. Productivity & Tech Benefits (Apple Equipment & Peripherals)
6. Up to 16 Days of Paid Vacation Leaves
7. Paid Birthday Leave
8. Paid Marriage Leaves
9. Paid Compassionate Leaves
10. Time-off From Work For Errands
11. Wellness Breaks
12. Fully-stocked Pantry
13. Free Meals on selected school holidays & weekends
14. Fun Company Socials

[Other Important Information]

• This is a full-time position, which requires you to work onsite at our office given the nature of your work.
• Office Location: 10 Jalan Serene, #02-20, Serene Centre, Singapore 258748 (Next to CC19/DT9: Botanic Gardens MRT)
  (NOTE: We are targeting a centre relocation to GR.ID Mall (Near DT21: Bencoolen MRT; CC1/NE6/NS24: Dhoby Ghaut MRT) from July 2024)
• Working Arrangement: 5 day work week, 42-Hour work weekWednesday: 11AM to 7PM (7 hours + 1-hour lunch break)
  Thursday & Friday: 10AM to 7PM (8 hours + 1-hour lunch break)
  Saturday & Sunday: 8.30AM to 7PM (9.5 hours + 1-hour lunch break)
  

Highlights:

Job Title: Senior Business Development Executive (ID5043)
Location: Ubi
Working Hours: Mon to Fri 8.30am – 6pm
Salary: $3500 to $5000


Job Description:
The role and responsibilities include, but are not limited to:
• To focus on business development
• To develop new customers
• To secure new projects
• To do lighting specifications
• To manage and grow existing overseas distribution channels
• To promote and create product awareness

Requirement:
• Min Diploma in Business / Marketing / Electrical or Electronic Engineering
• Min 3 years’ experience as a Sales roles in Construction material industry
• Good contact with Distributors, Developers, Architects, Interior Designers & etc
• Strong business development skills
• Strong business acumen
• Product training is available

The Programme Executive (Japanese Section) is responsible for the planning and effective delivery of Japanese programmes (including Aquatics, Sports & Recreation, Camps) for the Japanese community in Singapore. The incumbent staff is also expected to work with local staff to serve and build community aiming at social impact with children, youth, families and seniors.

Responsibilities:

• Demonstrates thorough knowledge of the administration, standards and procedures involved in the daily operations of Japanese Programmes to ensure active compliance and accountability.
• Plans, executes and implements sports and wellness outreach programme for Japanese programme children
• Grows and improves Japanese programme enrolment, publicity and quality
• Develops and evaluates programmes (curriculum, lesson plans, etc.) for smooth running and sustainability
• Collaborates and works with local section in outreach programmes to local community
• Retains current members and grows new membership
• Creates opportunities for warm and positive contact between participants, parents and instructors. This includes conducting regular parent-instructor meetings addressing participant development and feedback for improvements.
• Works with the network of relationships with the local Japanese community, including schools, churches, embassy, and corporations
• Recruits and trains instructors and volunteers in programme running, safety issues, class management and conflict resolution
• Updates regularly records and registration of participants, fees and payments
• Prepares documents for Japanese section including programme proposals, admin procedures, costing sheets, cash settlement forms, marketing materials, etc
• Attends meetings (internal and external), workshops and seminars when required

Requirement

• Degree in Sports/Physical Education/Outdoor Education
• Minimum 3 years of relevant working experience
• Passion in people-centred work through Japanese and related programmes
• Fluent in Japanese language and basic English
• Project Management skills: ability to lead, organize and coordinate projects
• Experience and knowledge of physical education, membership, family, youth and children programmes
• Ability to establish, maintain, motivate and build effective relationships with stakeholders (parents, children, volunteers, staff)

We're a small agency with a flat structure, that focuses on digital marketing for small businesses.

You'll work directly with the General Manager and will be the main touch point for clients

Duties and Responsibilities:

· Develop social media proposal for prospective clients

· Conduct market research on clients competitors/industry to understand the market landscape as well as strengths and weaknesses

· Brainstorm and execute creative marketing strategies for social media platforms (Facebook, Instagram, TikTok, LinkedIn, Livestream) for our clients

· Design and create different forms of marketing collaterals, such as event flyers, social media assets (e.g. Instagram post/story, Tiktok reels etc.)

· Conceptualize, plan, video and edit marketing videos (short reels for social media)

· Provide copy writing to online and offline marketing materials

· Creation of social media calendar

· Support digital marketing team to provide account servicing to clients

· Monitor and review performance of social media and ad campaigns

· Preparation of performance reports and recommendations

Requirements

· Interest in digital marketing and passion for learning

· Digitally savvy with some knowledge of social media platforms

· Good communication skills in English, written and spoken

· Great initiative

· Proficiency in creating video content e.g. TikTok preferred!