Responsibilities

• Responsible for providing forward planning on materials stock plan
• Responsible for liaising with all extenal vendors on subcontracting job particularly on their PO, DO, shipment arrangment, delivery schedule and quality delivery service to production.
• Responsible for procuring production material based on master planning requirement for manufacturing and also support Production to procure consumable items.

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 2 years of working experience in Production planning, FIFO for material supply and good supplier communication and basic procurement SOP.
• Knowledge and experience using MRP or ERP system for planning and inventory control.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

• Responsible for maintenance for all properties in the group (residential and commercial).
• Troubleshoot and identify mechanical/electrical systems and making corrective actions to solve issues.
• Source for comparative vendors/contractors to carry out facility maintenance/repair work.
• Provide guidance to new tenants on building fit-out procedures, vet tenant's design and M&E submission and be responsible for hand-over of property by tenant and follow up of defects identified.
• Oversee and check the daily operations of Security, Housekeeping and general maintenance of the building.
• Hands-on for minor rectification works.

We are looking for someone who:

• Takes initiative
• Can work independently
• Diploma level.
• Minimum 5 years related experience.

JOB DESCRIPTION

• Perform day to day accounting duties, general administrative tasks like filing, keeping records and assuring accurate documents filing.
• Preferably to be able to handle full sets of accounts such as accounts receivables, accounts payables and general ledger functions.
• Liaise with banks on payment and receipts matters.
• Perform monthly bank reconciliation to ensure company book balance tallies with bank statement.
• Assist in month end closing and prepare audit schedules for balance sheet accounts.
• Work with auditor, tax agent and corporate secretary for regular compliances.
• Assist in preparation of monthly Management Report
• Assist Shipping Department with Import/Export Documentations, Purchase Orders/Delivery Orders and Sales Contracts Issuance.
• Work with spreadsheets, sales and purchase ledgers and journals.
• Bookkeeping.
• Data Compilation.
• Provide full support and coordination between Accounts and Shipping Departments.
• Responsible for all other Admin and Ad Hoc Duties when required.

JOB HIGHLIGHTS

• Central Location
• 5 Days Week
• Immediate Vacancy.
• Good Career Development and Great Learning Opportunities
• Friendly Working Environment

JOB REQUIREMENTS

• Good knowledge of bookkeeping procedures
• Familiarity with finance regulations
• Administration Skills.
• Computer Skills-Proficient in Quickbooks and Microsoft Office, especially Excel and Word
• Good Organization Skills
• Good Follow-Up Skills
• Efficient and Meticulous
• Able to Multitask and Independent

EDUCATION AND EXPERIENCE

• Minimum GCE O Level/Diploma in Accountancy or equivalent and/or at least 3 years of relevant working experience

Responsibilities:

• Delight customers with effective responses to customer’s enquiries, preparing quotations and tender documents and invoices, liaising with vendor to procure parts for *on the job* purposes.
• Collecting and storing commercial information from various sources, responsible for compiling reports and presentations as required; prepare, maintain and update clients’ files; and assist in collecting and analyzing commercial information.
• Prepares and consolidates contract documentation for contract signing, performs checks on the contract documentation and handles disputed views in contract variation, when required.
• Coordinates with relevant departments and tracks project milestone for timely issuance of work completion certificate for invoicing purposes.
• Handles billing and invoicing based on the contracted payment terms and liaises with estimation team members on the project costings and follow up on payment collection and liaises with customers and legal on complicated payment terms, including reporting to management on issues that would considerably affect the cost and delivery of the project.
• Collates and manages customers feedback by trending and tracking the returned rate of completed customer feedback forms from customers for further improvement.
• Any other ad hoc duties.

Requirements:

• Diploma in business or related field of study.
• At least 3 years working experience preferably in marine related industry.
• Familiar in negotiation with subcons and vendors for specialized and complex repairs works.
• Good interpersonal, organizational and computer skills.
• Ability to multi-task and work under pressure.
• Meticulous and comfortable with large amount of admin work.
• Willing to work in Tuas, with company transport provided.

Interested candidates please email your CV addressed to Victor Teoh (R1218406) to [email protected]

ARLC is currently expanding and actively looking for highly motivated individuals who are pro-active and team player. We offer a nurturing working environment, competitive remuneration, and long-term commitment towards its employees.

Role & Responsibilities

• Assist in client management and updating client in a timely manner

• Assisting in preparation of Court and legal documents

• Assisting in drafting of correspondences Court documents

• Organizing and filing Court documents via E-Litigation

• Ability to work under pressure

• Good communication skills, both written and oral

• Administrative duties such as upkeeping file maintenance, searches, timesheets, photocopying, faxing, binding of documents etc.

• Preparing invoices

• Meticulous and strategic problem-solvers

• Any other ad-hoc duties assigned

• Training will be provided

Requirements

• Able to communicate in English

• Experience in law firm, familiar with legalisation process

• Proficient in MS Office applications, other file management etc

ZH/160224

To develop and execute fundraising strategies to secure financial support from diverse sources, including individual donors, corporate partners and foundations to support the implementation and growth of Club HEAL’s programmes and initiatives. Other roles will include media management and event coordination efforts to increase awareness and support for our cause.

Key Responsibilities:

The major responsibilities of this position include, but are not limited to:

1. Fundraising

a. Develop and implement comprehensive fundraising strategies to diversify revenue streams and meet fundraising goals.

b. Identify and cultivate relationships with individual donors, corporate sponsors, foundations, and other potential funding sources, effectively communicating Club HEAL’s mission and impact to secure financial support for our initiatives.

c. Plan and execute fundraising campaigns and initiatives, including online campaigns, direct mail appeals and special events to engage donors and raise funds.

d. Create compelling content to showcase beneficiaries and people-in-recovery whose mental health journeys can be a source of inspiration for others as part of the fundraising campaigns.

2. Donor Engagement

a. Cultivate meaningful relationships with individual donors, corporate sponsors, foundations and other funding sources.

b. Maintain regular donor engagement through various channels, including emails, letters and face-to-face meetings to acknowledge their generosity and support.

c. Provide donors regular updates on the impact of their contributions, showcasing tangible outcomes, success stories and testimonials from beneficiaries.

3. Event Coordination

a. Assist in planning, organising and executing events, to increase Club HEAL’s prominence and engagement with our stakeholders, primarily for the purpose of fundraising.

4. Corporate Communications

a. Assist in implementing a diverse range of media communications plans to enhance the profile of the organisation.

b. Liaise with internal and external stakeholders to coordinate communication efforts and ensure messages are consistent

Technical Competencies:

· Proficiency in Microsoft Office applications

· Good organisational skills with the ability to manage cross-functionally and handle multiple tasks

Core Competencies:

· Strong communication and relationship-building skills, with the ability to articulate Club HEAL’s mission and funding needs to diverse audience

· Strong team player

Preferred Achievements/Characteristic/Experience:

· At least a Diploma/Degree in Communications, Public Relations, Sales/Marketing or related discipline

· With 1 to 2 years of working experience in fundraising, media relations, event coordination or related roles preferably.

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Coordinate with sales and marketing team to ensure high awareness and brand values.

Ensure customer satisfaction and good knowledge of the property management system.

Manage all inbound call enquiries.

Provide reliable and consistent support to the team and customers.

Strong Microsoft Power Point and Excel Skills.

EA Licence No. 16C7962

Job Description

• Handling and drafting of email correspondences.
• Carry out administrative duties such as filing, scanning, photocopying etc.
• Sort out letters and mails for distribution.
• Follow up on clients’ documents for submissions.
• Preparation of monthly performance reports, data entry.
• Book meeting rooms. Coordinate monthly meetings and online conferences.
• Preparation of meeting slides and minutes.
• Procurement of office supplies, stationery.
• Payroll and CPF contribution for employees.
• Monthly compilation and filing of Company expenses, accounts.
• Organise travel plans for Director such as flight and hotel arrangements.
• Assist in coordinating for events, trainings when needed.
• General administrative support for Associate Directors and Managers when required.
• Assist in the onboarding process for new hires.
• Perform any ad-hoc duties as assigned.

Requirements

• Minimum GCE ‘A’Levels or local polytechnic diploma.
• Meticulous and well-organised, able to work independently.
• Proficient in Microsoft Word, Excel, Powerpoint and Outlook.
• Maintain confidentiality of clients' personal information.

Benefits

• Monthly basic pay up to $2,800. Negotiable

Functional objectives:

Create dynamic and engaging marketing activities and collateral that ultimately contributes to the profitable sales growth of all Products and Solutions into the strategic target markets applying proactive, up-to-date marketing plan and marketing performance benchmarking.

Enhance brand performance & awareness in new/existing market/audience. Design/boost customer experience & journey.

Responsibilities:

The role involves creating marketing campaigns and collaborating with various teams, including local product and application marketing, and sales. Key responsibilities include:

Marketing Campaigns:

• Develop campaigns for new and existing products using techniques like email marketing, copywriting, video content, trade press, print, landing pages, AdWords, SEO, and social media.
• Use a data-driven approach to measure Marketing Return on Investment (MROI).
• Maintain and coordinate the campaign calendar, integrate new techniques, and ensure coordination between online and printed activities.

Planning and Execution of Local Events:

• Identify, book, and manage exhibitions and events.
• Manage the local exhibition and event budget.
• Organize exhibition requirements in collaboration with marketing teams.
• Produce post-event reports to measure MROI and assess lead progress.

Social Media and Website Activity:

• Develop the local website and actively update content.
• Identify lead-generating opportunities from website information.
• Manage and evaluate social media activities for performance improvement and lead generation.
• Implement effective social media advertising campaigns.

Trade Press and Printed Advertising:

• Coordinate press releases and technical articles for trade publications.
• Regionalize press releases with assistance from sales/product teams.
• Write press copy for product releases, industry trends, and topics.
• Create advert copy for print and digital formats.

Lead Capture, Data Analytics, Competitor Analysis, and Administration:

• Ensure proper capture and update of lead data using relevant systems and CRM.
• Monitor sales lead progress through the CRM and report back on progress.
• Regularly report on marketing activities progress and results to demonstrate MROI.
• Identify competitor presence and promotional activities.
• Ensure compliance with local laws for marketing activities.

The role also involves promoting eBusiness opportunities and digital sales tools internally and externally, along with any other ad-hoc duties as assigned.

Qualifications:

• Minimum 3 years experience in a marketing or communications or relevant PR role, preferably gained in a technical/manufacturing, B2B, MNC environment
• Degree-level qualified in marketing, communications, PR or related subject, and/or relevant work experience.
• Proficient in Microsoft Office packages including Word, Excel, PowerPoint, and Outlook.
• Previous experience of digital marketing tools is preferred
• Basic understanding of electrical or electronic connectors/applications would be an advantage
• Good English. Excellent communication and social skills written and verbal

Job Description:

• Maintain full sets of Accounts and perform month-end account closing activities and ensure accurate reconciliations.
• Handle AP / AR duties.
• Handle Bank Reconciliation.
• Prepare and submit monthly management reports.
• Prepare and submit quarterly GST returns.
• Prepare audit schedules.
• Liaise with external auditor, tax agent and corporate secretary for statutory audit, tax and other requirements.
• Assist in ad-hoc assignments.

Job Requirements:

• Possess at least Diploma or Degree in Finance or Accountancy.
• 3 years' relevant experience in the related field.
• Hands-on, independent and meticulous individual.
• Team player, good interpersonal & communication skills.
• 5 days work / week

• Provide office secretarial, administrative and clerical duties to support the smooth functioning of the office, with particular focus on the conveyancing matters.
• Able to handle ELS and conveyancing matters including sub-sale, loan documentation and real-property projects in residential, commercial and industrial properties.
• Corresponding, communicating with clients, developers, bankers, law firms and various government agencies.
• Arrange and coordinate meeting appointments and business schedules.
• Ensure proper filing and archival of documents.
• Work consultatively with the respective team members on ad-hoc projects from time-to-time.
• Participate effectively in ad-hoc projects assigned.

Requirements:

1. At least 2 years of working experience in conveyancing.
2. Good interpersonal skills with positive working attitude and multi-tasking.
3. Quality-focused and attention to details.
4. Salary commensurate with experience.

Responsibilities:

o Monitors the production of our new equipment.

o Verifies the maintenance cost of our equipment located worldwide.

o Monitors and updates inventory details, including periodic test certifications.

o Prepares monthly report on fleet maintenance costing.

o Any secondary duties as assigned by the manager.

Qualifications

Fresh poly graduates with Diploma in Maritime Studies/Logistics of shipping discipline.

Others:

Candidates with 1 to 2 years related experiences may be considered.

Salary will commensurate based on the experience and qualifications.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Align new brand narrative to institutional strategy.
• Plan and implement marketing communications while ensuring brand compliance and strengthening SMU brand reputation.
• Facilitate collaboration among internal stakeholders and with external partners.
• Curate news and update corporate website periodically.
• Manage corporate pitch kit which includes digital and non-digital collaterals.
• Develop new brand assets for new units/initiatives.
• Provide marketing and brand counsel through managing brand compliance requests.
• Manage multiple agencies, creative and production partners, both local and overseas.

• Minimum of Bachelors degree in Marketing, Business Administration, Brand Marketing, Journalism or a good Business or Social Science degree.
• Familiarity with media channels, branding, and marketing communications.
• At least 5 to 8 years of relevant work experience.
• Good organisational and time management skills.
• Demonstrate a thorough understanding of business, brand & marketing strategy.
• Strategic thinker with good stakeholder and vendor management skills.
• Good understanding of marketing technologies, social media trends and media landscape.
• Excellent interpersonal and communication skills.
• Self-starter, proactive, stay motivated and committed.
• Proficient in writing, MS office and online office collaborative tools.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Responsible for accounts payable processing and relevant allocation of expenses to the respective funds via InvoiceNow, nationwide E-invoicing method on Peppol network.
• Work with various business units to resolve invoice/claims processing issues and ensure that all transactions comply with financial policies and procedures.
• Manage and ensure accurate, complete, and timely payments and assist in streamlining the payment process.
• Manage the accounts payable & general ledger for timely monthly financial closing and management reporting for real estate endowment funds, including performing bank reconciliations.
• Maintain accurate 1) journal entries, schedules, and allocations 2) general ledger and 3) balance sheet account schedules and monitor for resolution.
• Plan and coordinate external audit activities, including the preparation of financial statements, and resolve issues and deficiencies arising from audit findings.
• Ensure proper reporting of Group results and maintenance of accounting records to meet statutory requirements in compliance with Financial Reporting Standards.
• Prepare quarterly GST reporting to IRAS for submission.
• Ensure internal controls are adhered to for governance purposes.
• Support strategic planning initiatives and participate in budgeting, cashflow monitoring and forecasting activities.

Job Requirements

• Candidate must possess at least a Bachelor’s Degree, or any tertiary qualifications in the field of Accountancy or equivalent. Past experience will be an added advantage
• Excellent interpersonal skills, with the ability to multi-task in a demanding work environment and able to connect with individuals at all levels
• Takes the initiative to complete task with a positive attitude
• Strong knowledge of Finance Reporting Standards, preparation of financial statements and management accounts, corporate and GST
• Microsoft Office skills especially in Microsoft Word, Excel & Powerpoint. SAP Business One HANA experience preferred

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics, Contract Logistics & Freight Forwarding.

The company is now expanding its Commercial Team.

We are looking for a passionate and results-oriented Sales Manager to drive revenue. This pure hunter role is responsible for generating leads, making sales calls, developing and meeting sales targets.

To be successful as a Sales Manager, you should be an inspired self-starter and able to develop and drive sales growth. Ultimately, a top-notch Sales Manager should be able to build rapport with customers, close sales and be the conduit to internal customers.

Project Logistics

Sales Executive / Sales Manager (Project Logistics)

Roles & Responsibilities

• Develop, cultivate and maintain a sales funnel.
• Establish and achieve Sales Target and Revenue growth through developing new customers.
• Build and maintain strong working relationships with internal and external customers, enhancing customer satisfaction.
• Participate in identifying corporate sales planning and strategies.
• Preparation and submission of proposals to customers.
• Respond and follow-up on customers’ enquiries and requests.
• Communicate customer expectations internally and with vendors.
• Provide timely and accurate information on industry or customers’ intelligence.
• Collate and submit sales reports and analysis – monthly, quarterly and annually reviews.
• Develop strong customer relationships through regular visits or timely response to their queries.
• Responsible for developing and identifying new customers and growth areas
• Ensure customers pay within their credit terms.
• Other ad hoc duties as assigned by management.

Person Specifications

• Diploma/Degree in Sales or any other discipline relevant to the supply chain or logistics industry.
• Working experience in logistics or supply chain in a freight forwarding. environment will determine the designation. Candidates serving the Oil & Gas industry will have an advantage.
• Good presentation and communication skills.
• Possesses good Excel (intermediate and above) and Powerpoint skills.
• Result-oriented, sales focused, process driven, task manager, organizer and planner, customer orientated with good interpersonal skills are the key success factors in this position.
• Good sales track record.
• Hands on operational person who will get involved in operations especially during onboarding of new customers.
• Independent, self-motivated team player.

Additional Notes

The right candidate will be able to hit the ground running and immediately start opening doors with a short / mid / long term strategy that ensures consistent development in line with the operational capabilities of the business.

The right candidate will want to continually grow opportunities to be recognized as a Key Player in the Company.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

We are seeking an experienced IT Project Management Executive to join our Digital Innovation and Technology (DIT) team. The ideal candidate will be responsible for managing and executing IT projects from initiation to completion, ensuring that they are delivered on time, within scope, and within budget. The IT Project Executive will work closely with cross-functional teams to define project requirements, develop project plans, allocate resources, track progress, and communicate with stakeholders

Responsibilities:

1. Lead and manage IT projects through the entire project lifecycle, including planning, execution, monitoring, and closure.
2. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.
3. Develop detailed project plans, schedules, and budgets to effectively manage resources and mitigate risks.
4. Coordinate and allocate resources, including team members, vendors, and equipment, to ensure successful project execution.
5. Monitor project progress, track milestones, and manage changes to scope, schedule, and budget as necessary.
6. Identify and mitigate project risks and issues to minimize disruptions and delays.
7. Communicate project status, updates, and key decisions to stakeholders, including executives, sponsors, and team members.
8. Foster collaboration and teamwork among cross-functional teams to achieve project goals and deliverables.
9. Conduct post-project reviews and evaluations to identify lessons learned and opportunities for improvement.
10. Stay current with industry trends, best practices, and emerging technologies in project management and IT.
11. Support Project Manager in governance of project management framework through audits.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience as an IT Project Lead, or similar role.
• Strong understanding of project management methodologies, tools, and techniques.
• Strong leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with business process modelling, industry methods for process improvement, organizational design, or performance optimization in healthcare or social services related business is an added advantage.
• Good knowledge of Microsoft products (MS Dynamics 365, Teams, SharePoint, MS 365 Enterprise Productivity Tools) and Cloud Services (Azure and AWS) is an added advantage.
• Project Management Professional (PMP), Certification in IT Project Management (CITPM) or other relevant certifications are a plus.
• Analytical mind, able to see the interconnections between system solutions and business needs.
• Systematic approach in handling ambiguous or complex issues, and actively discusses owns perspectives to arrive at effective and usable solutions.

We are looking for an experienced, service-driven leader to fill the role of Management Executive for our establishments. This role requires the individual to take control of the daily service operations, from its people to the surroundings, taking into meticulous consideration the operational needs of the establishment. Familiarity with back-end service operations, grievance procedures and training plans is critical in surpassing the industry service standards.

You’ll be-in charge of:

• Assisting the Managers in the daily F&B operations; ensure the quality and consistency of all products meet desired standards.
• Managing stocks and inventories
• Building and maintaining guest relationships
• Attending to any feedback or complaints from guests
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Participating in and lead training sessions, briefings and team meetings
• Managing assigned sections to provide an awesome service experience for customers

We are looking for someone who is:

• Highly motivated individual with a positive attitude
• Excellent on communication and interpersonal skills
• Experienced working in a similar capacity
• Able to multi-task and work in a high volume atmosphere

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (20%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (20%)

• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards. Ensure accurate maintenance of all employee records and files. Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

This position reports to Learning & Programme Manager, Certification Programmes.

KEY RESPONSIBILITIES

(A) Course Administration:

· Provide support for course development, enhancement and management, including preparation and procurement of materials, scheduling, course registrations and enrolments

· Coordinate and prepare logistics for learning activities, including venue and facilities setup, catering, etc.

· Provide other administrative support, including procurement, preparation of reports, etc.

(B) Learner Management:

· Manage learner records and database processes.

· Manage course registrations and enrolments.

· Assist in the orientation and onboarding of learners.

· Dealing with learner enquiries.

· Collect feedback from learners.

(C) Administration of Learning Management System (LMS):

· Administer user accounts on the LMS.

· Upload and distribute course materials through the LMS.

· Monitor learner progress and prepare learning progress reports.

· Liaise with LMS vendors/suppliers for support.

(D) Course Funding Administration:

· Prepare necessary documentation and execute processes to support Skillsfuture Singapore course funding applications and disbursement and any other subsidy schemes.

KEY SPECIFICATION

· Minimum diploma with at least 3 years’ relevant working experience.

· Prior experience in educational administration, programme coordination, or a related field, preferably in a higher education or adult learner setting

· Experience with using and administering learning management systems would be an advantage.

· Prior experience with Skillsfuture Singapore funding administration would be an advantage.

· Able to build positive and productive relationships with colleagues and other stakeholders.

· Good interpersonal, writing, communication and presentation skills.

· Meticulous, resourceful and organised.

· Able to work confidently with members of the Judiciary and legal community

· Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint and Teams.

Job Description

1. Support Student Selection and Admissions processes, in compliance with EduTrust requirements, not limited to processing new application, providing course consultation, executing contract, updating of database.
2. Process Student’s Pass applications for international applicants
3. Manage student admissions database and attrition records. Assist in data analysis and audits.
4. Support recruitment drives through open house events, school outreach programmes, career and education fair
5. Report management

• To prepare report for operations meetings
• To maintain and update databases for purpose of internal reporting as well as submissions to external agencies.

Others

• Ad-hoc duties as assigned

Skills

• Proficient with MS Office applications
• Possess good written and communication skills
• Meticulous and keen eye for details
• Able to work independently and in a Team
• Candidates who are familiar with EduTrust regulations and/or with similar working experience in education industry will be an added advantage

Analyse sales and profit performance and make recommendations for improvement.

- Assist OM and DH in all outlet administration matters, including arranging for staff interviews.

- Coordination of new outlet renovation works.

- Coordination of existing outlets operation matters, including rostering and personnel matters.

- Assist to prepare training materials for outlet staff training.

- Checking of staff attendance sheets.

- Prepare computation for profit sharing and estimated profit and loss reports.

- Any other outlet projects as may be assigned.

- Checking of daily sales reports.

- Preparation of all operational and personnel reports, including posters, price lists, and POS.

- Assist in marketing collaterals and festive celebrations.