Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

We are seeking a creative and results-driven Marketing Executive to execute marketing strategies that promote our brand and products. The ideal candidate will have a passion for marketing, a strong understanding of digital and traditional marketing channels, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

• Marketing Campaigns: Plan, develop, and execute marketing campaigns across various channels, including digital, print, and social media.
• Content Creation: Create compelling and engaging content for marketing materials, including blogs, newsletters, social media posts, and website content.
• Social Media Management: Manage and grow our social media presence, engaging with followers and driving brand awareness.
• SEO and SEM: Optimize website content for search engines and manage pay-per-click advertising campaigns.
• Event Coordination: Plan and execute promotional events, trade shows, and product launches.
• Brand Management: Ensure consistent brand messaging and identity across all marketing channels.
• Collaboration: Work closely with the sales team to align marketing efforts with business objectives and support lead generation.

Qualifications:

• Experience: Minimum of 1 years of experience in marketing, with a focus on digital marketing preferred.
• Education: Bachelor’s degree in Marketing, Business, Mass Communications, or a related field.
• Skills: Strong written and verbal communication skills, with the ability to create engaging content.
• Technical Proficiency: Proficient in marketing software and tools such as Google Analytics, SEO tools, social media management platforms, and email marketing software.
• Creativity: Creative thinker with the ability to develop innovative marketing ideas and campaigns.
• Team Player: Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
• Adaptability: Flexible and adaptable to changing priorities and market conditions.

Benefits:

• Health insurance
• Opportunities for professional growth and development
• Positive and collaborative work environment

How to Apply:

If you are a passionate marketer with a track record of success, we would love to hear from you. Please submit your resume by APPLYNOW.

The Sales Executive is responsible for obtaining new leads and following up with prospective and existing clients.

Detail Job Scope

• Understand the list of company’s courses and their unique selling points to effectively communicate them to prospective clients.

• Build and maintain relationships with clients.

• Handle questions or concerns from prospective clients

• Report on sales activities and results to the management.

Requirements :

• Possess 'O' Levels Certification and above

• Motivated and Driven

• Comfortable speaking to potential clients

• Detailed

• On the job training

Benefits

A comprehensive training program will be taught and guidance will be provided on sales techniques for better customer acquisition .

Attractive commissions

career progression opportunity

Mon to Fri 9am to 6pm

Key Responsibilities:

Accounting Support:

• Assist with invoicing, account reconciliations, and tracking expenses • Prepare financial reports and maintain accurate records

• Manage petty cash and support month-end closing processes

HR Administration:

• Maintain employee records, leave management, and assist with payroll processing

• Coordinate recruitment efforts including job postings, interview scheduling, and onboarding

• Help manage employee benefits and address staff inquiries

Purchasing & Procurement:

• Manage office supplies and vendor relationships, including negotiating contracts and placing orders • Track inventory and ensure timely reordering of materials and supplies

• Oversee deliveries and follow up with suppliers on pending orders

Documentation & Reporting:

• Prepare and manage contracts, reports, and company documentation

• Ensure compliance with company policies and legal requirements

• Assist in preparing presentations, reports, and other business documents

Requirements:

• Educational Background:Diploma or degree in Business Administration, Accounting, Human Resources, or a related field

• Experience: Minimum of 1-2 years of experience in an administrative, accounting, or HR role

• Experience in procurement or vendor management is a plus

• Fresh grads are welcomed to apply too

• Skills: Proficiency in MS Office Suite (Excel, Word, PowerPoint)

• Strong organizational and time management skills

• Excellent verbal and written communication skills

• Problem-solving mindset and attention to detail

Are you passionate about storytelling, social media, and creating impactful content? We are on the hunt for creative and organised Marketing and Admin Executive to join our team! You’ll play a key role in bringing our vision to life!

Key Responsibilities:

•⁠ ⁠Content Creation: Develop engaging and shareable content for our social media platforms, crafting visually stunning graphics, photos, and viral videos that embody the essence of luxury watches.

•⁠ ⁠Video Production: Create and edit high-quality videos and Reels that showcase our timepieces in an engaging way. Conceptualize, style, and produce captivating Instagram stories and video content that convey the essence of our brand.

•⁠ ⁠Trend Analysis: Stay ahead of the curve by identifying the latest trends on Instagram Reels and TikTok. Develop innovative storyboards for IG channels and create content strategies with the freshest ideas.

•⁠ ⁠Media Planning: Oversee our media planning and digital marketing strategies, including SEO and social media calendars, ensuring maximum brand exposure and a solid return on investment.

Snapshots of our ideal candidate:

•⁠ ⁠Diploma and above, majoring in Marketing is preferred

•⁠ ⁠Passionate about social media and creating impactful content (understanding the different social media platforms algorithm for content optimization)

•⁠ ⁠Admin support such as posting and updating of watch listings

•⁠ ⁠Excellent Adobe Suite (Photoshop, Illustrator, Lightroom, Premiere Pro)

•⁠ ⁠Basic knowledge of Adobe After Effects, Audition, and Photoshop

•⁠ ⁠English and Mandarin preferred

Why Join Us?

•⁠ ⁠Hybrid working arrangement

•⁠ ⁠Enriching, friendly and professional work environment

Feel free to reach out to us with a copy of your resume and portfolio and we will be happy to have a short discussion with you!

Working hours: Mon to Fri, 9am to 6pm

This position only required to start from Mid-Sept onwards

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

Job Description & Requirements

• Convenient working location
• Good working environment
• Good career exposure and opportunity

As an Accounts Executive (Outsourcing Firm), you will be responsible for the following duties:

• Handle full sets of accounts including cash flow, month-end closing, and year end audit activities
• Provide advisory work on accounting to clients
• Perform accurate data entry to accounting systems
• Compile and organize accounts schedules and working papers for client use.
• Prepare documentation to support audit requirements and facilitate smooth audits.
• Ensure schedules are accurate, detailed, and organized for easy reference.
• Prepare necessary accounting schedules such as fixed assets, prepayments, accurals, loan, hire purchase, etc
• Other adhoc accounting functions

Requirements:

• Diploma or Degree in Accountancy or related course of studies.
• At least 1 year of experience in outsourcing firm.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

• 5-days/week
• Experience in Retail Malls is preferred
• South

Our client is in the property real estate sector, headquartered in Singapore and has a strong presence globally. They are looking to fill the role of Leasing Executive to maximise the occupancy ratio for the Retail portfolio.

JOB RESPONSIBILITIES:

• Assist in developing and executing strategies to optimize rental income and occupancy rates for the properties within the company’s portfolio.
• Secure new tenants, identify potential market segments, manage lease renewals, and coordinate with property agents.
• Perform market research on competitors and rental benchmarks to ensure competitive pricing.
• Build and maintain strong relationships with both tenants and potential clients.

JOB REQUIREMENTS:

• Bachelor's degree in Estate Management, Building, or Business Marketing.
• 1 year of relevant experience in marketing and leasing.
• In-depth knowledge of the real estate industry and a strong professional network.
• Excellent presentation, negotiation, and interpersonal skills.
• Being registered under the Estate Agents Act (EAA) or having Real Estate Salesperson (RES) certification is an advantage.

OTHER INFORMATION:

• Location: South
• Working days: 5 Days
• Salary: Up to $4,500 / Negotiable and Bonus (salary will be commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction by providing attractive staff benefits, welfare & training programmes to all staff.

HOW TO APPLY:

If you believe that YOU HAVE WHAT IT TAKES and wants to challenge yourself, we would like to hear from you.

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: R1875905)(BEP) by clicking the ‘Apply link’ /

or call your friendly Consultant, David, at 6590 9958 or 9271 7510 for a confidential discussion. I will be glad to assist you!

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job description

Summary Benefit :

• Good benefits
• 5days Office Hours
• Career progression

Responsibilities :

• Manage and organize the executive's schedule, including appointments and meetings.
• Handle correspondence, emails, and phone calls on behalf of the executive.
• Prepare reports, presentations, and documents as needed
• Coordinate travel arrangements and itineraries.
• Assist with personal tasks and errands for the executive.
• Maintain confidentiality of sensitive information.
• Act as a liaison between the executive and other staff or clients.
• Organize and manage office files and records.
• Arrange and coordinate events and conferences.
• Perform other administrative tasks as required.

Requirements :

• Excellent communication and interpersonal skills.
• At least Diploma or equivalent

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Lee Cheng Yin (Gina) (R22104523)

About Us
Golin is a global public relations agency that helps companies create change that matters. Throughout our 60+ year history, we have redefined the role of PR with best-in-class, data-driven creative that has earned worldwide attention and awards – 2024 Cannes Lions Grand Prix Winners, a first-ever win for a PR agency, and Gold and three Silver Lions. PRovoke named us 2024’s Digital Consultancy of the Year in Asia-Pacific on top of 2023’s Best Large Consultancy to Work For – as surveyed by our people. Our Asia-established Creative Intelligence Unit was recognized as Specialist Consultancy of the Year by PR Awards Asia 2023 and 2024. Representing some of the world’s biggest brands, we offer a suite of services from content creation and production, influencer marketing, corporate and consumer strategy, and public affairs to name a few.
We’re proud to have made an impact in Asia for over 25 years, with teams in Shanghai, Beijing, Hong Kong, Singapore, Taipei, Jakarta, Mumbai, Delhi, Bangalore, Kuala Lumpur, Seoul, and Tokyo. Together, our mission is Creating Change in Asia for Asia – from defining new era travel through our multi-award-winning campaign work to pioneering industry-leading tools, to purpose-driven legislation change, we make sure that the changes we make matter to business, society, legislation, our people and industry.
Golin Singapore creates impact for clients with a diverse team of specialists across data analytics, creative intelligence, content production, performance marketing, consumer activation, stakeholder engagement, and reputation management. We’re a regional hub of excellence that drives brave and bold innovation through a culture of empowerment, collaboration, and accountability.
Our ethos is simple yet powerful: we Go All In. For our clients. For our colleagues. For our agency. For our industry. If that sounds like something you could wake up every morning to help with, then read on.

Who We’re Looking For
As a Vice President for our Corporate Affairs practice, you will play a pivotal role in driving our corporate businesses under the Golin brand. Your expertise and industry knowledge will be key in forging meaningful partnerships, expanding our client base, and promoting our solutions across the Asia-Pacific region.
You will be responsible for developing and implementing strategic PR campaigns for our corporate clients. You will also collaborate with our Creative Intelligence team on data-driven approaches to ensure innovative and powerful ideas for our clients. You will be crucial in building client relationships, driving business development efforts, and providing expert counsel to clients and internal teams.
Responsibilities

• Lead the development and execution of comprehensive corporate affairs strategies ensuring alignment with their business objectives and brand positioning.
• Provide strategic counsel to clients regarding their communication and public relations strategies, leveraging industry knowledge and best practices.
• Conduct thorough research and analysis of relevant industries relevant that benefit from corporate PR, including market trends, competitive landscape, and regulatory developments, to inform campaign strategies and client recommendations.
• Build and nurture strong client relationships, serving as the main point of contact and trusted advisor.
• Collaborate with internal teams, including account managers, creative teams, and digital specialists, to develop integrated PR strategies and ensure the successful implementation of client campaigns.
• Lead new business development efforts for the practice, including identifying and pursuing potential client opportunities, preparing proposals, and participating in client pitches.
• Stay abreast of emerging trends and innovations in corporate affairs (reputation management, crisis management, media relations, internal communications, stakeholder engagement, corporate social responsibility, and social content strategy) by attending industry conferences and networking events to expand your professional knowledge and connections.
• Manage and mentor a team of PR professionals, providing guidance, training, and performance feedback to foster their growth and development.
• Monitor campaign performance, track key metrics, and provide regular reports to clients, demonstrating the impact of PR efforts and recommending adjustments as needed.

What You’ll Bring

• Bachelor's degree in public relations, communications, journalism, or a related field.
• Minimum 12 years of experience in Corporate Communications and Affairs or related fields, with a proven track record of successfully managing PR campaigns for corporate and technology clients
• Strong industry understanding, including trends, regulations, and key stakeholders.
• Experience in strategy and engagement and ability to develop communications materials.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients, effectively convey complex information, and influence decision-making.
• Demonstrated experience in developing and executing strategic PR campaigns, including media relations, thought leadership, and content development.
• Proven ability to lead and manage a team, fostering a collaborative and high-performance culture.
• Strong business acumen and entrepreneurial mindset, with the ability to identify new business opportunities and drive revenue growth.
• Proficiency in leveraging digital platforms and tools for PR and social media management.
• Exceptional organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

Golin is proud to be an equal-opportunity employer. Golin is committed to building a culture where all employees are seen as equal, are respected, and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.
Personal data held by Golin relating to employment applications will be used in accordance with our Recruiting Privacy Statement, which is available on our website.

Corporate Banking Relationship Manager (Real Estate)

Our client, a leading bank is seeking a skilled and experienced Corporate Banking Real Estate Relationship Manager to join them. This role offers the opportunity to work with a diverse portfolio of clients and play a key role in managing and expanding the real estate relationships within the corporate banking sector.

Responsibilities:

• Develop and maintain strong relationships with corporate clients involved in real estate transactions, including developers, investors, and property management firms.
• Act as a trusted advisor to clients, providing strategic guidance and solutions to meet their real estate financing and investment needs.
• Originate, structure, and negotiate real estate financing transactions, including loans, credit facilities, and other financial products.
• Collaborate with internal teams, including credit risk, legal, and compliance, to ensure timely and accurate execution of transactions.
• Stay abreast of market trends, regulatory developments, and competitive dynamics affecting the real estate industry and clients.

Requirements:

• Bachelor's degree in Finance, Business Administration, or related field; MBA or advanced degree preferred.
• Minimum 7 years of experience in corporate banking, real estate finance, or related roles.
• Proven track record of successfully managing real estate client relationships and originating and closing financing transactions.
• Strong understanding of real estate markets, financial analysis, and credit risk assessment.

Office Location: Singapore, Central

Interested candidates kindly forward your CV to [email protected] (Ethel Tan Seok Khoon, Reg No: R2096281). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Responsibilities:

• Develop and guide the sales team’s strategy and targets, leading them to meet overall goals within budget constraints.
• Monitor sales performance and adjust activities, account management, and sales priorities as needed to achieve objectives.
• Assist the Director of Sales and Marketing (DOSM) in creating the annual sales budget and implementing sales programs and initiatives.
• Support the DOSM in preparing monthly forecasts for the department, ensuring adherence to budget parameters and effective cost management.
• Build and maintain strong relationships with clients before, during, and after conferences, exceeding their expectations to encourage repeat business.
• Participate in the creation of the marketing plan, sales action plan, profit plan, advertising and promotions budget, and marketing audits.
• Track forecasts for all group and FIT segments, identifying periods needing increased sales focus to meet targets.
• Recruit, select, train, and motivate the sales team to reach sales objectives.
• Provide leadership for the daily operations of the sales team while aligning with the department’s and company’s strategic goals.
• Monitor group bookings in relation to room availability, types, and customer spending potential to maximize revenue from rooms and other services.
• Attend trade shows, travel functions, and major business events as required or directed by the Director of Sales & Marketing.
• Foster good working relationships with other departments, ensuring effective communication and teamwork.
• Perform additional duties as assigned by hotel management.

Requirements:

• With 5 years of sales experience in the hotel industry field.
• A diploma or degree holder, in hospitality management or business related discipline.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Maker for payments & corporate actions.
• Processing of all free of payment securities and related cash movements
• Processing of corporate actions and related tax matters for bonds and shares (all markets)
• Handle front office queries
• Perform monthly securities reconciliation
• Deputy checker for other products
• Streamline processes and propose constructive changes to procedures.
• Handles ad-hoc projects/testing.
• Liaise with IT and vendors on business specifications for any system implementation, enhancement and incidents.

Requirements:

• Degree with at least 5 years relevant experience
• Able to work overtime & during SG holidays (rotation)

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24900

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm