About Us: Teo Express is an established employment agency in Singapore, specializing in high-quality and trusted services through foreign domestic helpers. We have more than 7 years of experience and have served more than 1,000 families in Singapore.

With a new generation of management, we are embarking on an emboldened mission is to provide care that makes all other work possible. Join our growing team and help us serve even more families!

Your Role:

• Engage: Connect with employers to understand their needs for domestic helpers.
• Profile-matching: Screen and match domestic helpers based on their skills and experiences
• Documentation & Customer Care: Prepare necessary documents, provide continuous support, and mediate between employers and helpers.

Who We’re Looking For:

• Strong communication skills (oral and written)
• Customer-focused with empathy
• Team player and adaptable
• Tech-savvy
• Candidates willing to obtain the CEI certification (sponsorship and training will be available)

Why Join Us:

• Competitive salary with Commission, AWS, and performance bonus
• Flexible work benefits, such as work from home and flexi-time arrangements
• 10 Days Annual Leave per year
• Growth opportunities and professional development at a fast growing company
• Supportive and collaborative team environment

Ready to Apply? Submit your resume if you meet the requirements.

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team can bring this experience to life. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Description

In this role, you will work with the quality and learning team (in the region and worldwide) as well as collaborate with the Retail Customer Care leadership. Through targeted contact review, you will be responsible for helping identify business trends and insights, demonstrating that to craft a framework that guides the business to understand what matters to the Retail Customer Service leadership and customers in your region. A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and happiness, service trends and professional ethics and operational policies and procedures are followed. A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer happiness and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatstifaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network.

Minimum Qualifications

• Proficiency in English and Bahasa Malay / Indonesia is a must, in order to provide customer support to the Southeast Asia market
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Key Qualifications

• Ability to work with and influence cross-functional business partners to build and achieve strategic quality objectives and goals
• Adapt to changing environments, technology, and processes
• Commit to results with a high degree of determination
• Champion trust and build strong business partnerships
• Superb written and interpersonal skills
• Ability to work efficiently under deadlines with numerous projects on hand
• Strict adherence to company policy on confidential materials

Education & Experience

All candidates who meet the key qualifications are encouraged to apply.

Additional Requirements

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Motorway is a leading pre-owned luxury cars dealer, and we are dedicated to providing exceptional service to our clientele. We are seeking an experienced After Sales Service Manager to oversee our after-sales operations at luxury cars sector, ensuring the highest standards of customer satisfaction and service excellence.

Key Responsibilities:

· Lead, mentor, and manage Service Advisors, Parts Executives, and Mechanics.

· Oversee vehicle maintenance, repair, and warranty services.

· Ensure the team delivers premium service that aligns with the brand’s standards.

· Maintain high customer satisfaction by addressing concerns promptly and professionally.

· Implement strategies to enhance the customer experience.

· Regularly review feedback and make improvements as needed.

· Ensure service processes are efficient and meet quality standards.

· Monitor KPIs to achieve service efficiency, profitability, and customer satisfaction.

· Manage the service department’s budget and control costs.

· Develop pricing strategies for service offerings.

· Monitor expenses to meet financial targets.

· Maintain a safe working environment according to health and safety guidelines.

· Prepare reports on service performance and financial results.

· Analyze trends and identify areas for improvement.

Requirements:

· Bachelor’s degree in Automotive Technology, Business Administration, or related field.

· Minimum of 5 years of experience in after-sales service management, preferably in a luxury automotive brand.

· Strong leadership, customer service, and communication skills.

· Possess excellent interpersonal skills to connect with clients.

· Proficiency in automotive service processes and management systems.

· Work location – Lower Delta

Job Description:

• Provide nursing and basic care to clients.

• Evaluate and monitor the progress of clients’ treatment regularly. • Bedside nursing duties (permanent shift / rotating shift/office hours) such as: o Assistance with ADLs, lifting and transferring of patients where needed.

o Provide comfort care o Keeping pre-cooked meals to the patients, o Assist with activities appropriate to the patient’s abilities

o Vital signs monitoring

o Male and female catheterization

o Wound management, removal of stitches

o Tracheostomy care and management

o Nasogastric tube insertion and care management

o Medication management:

➢ Drug calculation/reconstitution, manage storage and administration of meds (inclusive of controlled drugs)

➢ Medication packing • Ensure strict compliance with clinical regulations as a nurse.

• Create and maintain a database of all clients, ensuring strict compliance with documentation, and providing evidence-based treatment with accurate and timely records.

• Ensure appropriate, legible, and prompt documentation when required.

• Any other ad hoc tasks assigned by the management.

Requirements:

• Minimum Diploma or Bachelor’s degree in nursing (RN)

• Must be a Registered Nurse with Singapore Nursing Board with a clean disciplinary record (nurses on conditional license may not apply for this role).

• Proficiency in Microsoft Office and comfortable with IT would be ideal.

• Some weekends, public holidays, and overnight shift may be required depending on client needs.

Benefits:

• Attractive base salary for driving results.

• Great opportunity for career development in a growing market and organization.

• Industry-specific training and coaching by a highly experienced team.

• Highly flexible environment to brainstorm and implement ideas on improvements.

• 15 days annual leave.

Duties & Responsibilities:

· Chairside assistance to dentist during dental treatments and procedures

· Observe and Maintain infection control at all times

· Clearing trays and sterilization of instruments

· Maintain dental equipment

· Perform general housekeeping to ensure cleanliness of clinic

· Ensure room is well stock with required dental instruments and material

· Minor dental laboratory work

· Receptionist duties such as making appointment, answering patient’s enquiries over phone or counter

Job Requirements:

· Good communication and coordination skills

· Flexible and willing to work on rotating shift

· Team player and meticulous

· Well organized and able to multi-task

· Basic computer skills

· Training is provided

Our clinic is located in Bedok

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description:

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Position title : Afterschool Care Teacher

• Location: The Woodleigh Mall
• Working Days: 5.5day
• Working Hours-Monday to Friday 1030am to 7pm
  - Saturday 9.30am to 1.30pm

Job Responsibilities

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Job Requirements

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

• Vast school selection: Wide range of AOP and premium school
• Work Near Home
• Better pay and benefits. Work-Life Balance

Job Description:

• AOP & Private Premium Singapore Childcare & Preschool Centers
• Singapore Islandwide Opportunity
• East: Tampines / Pasir Ris / Bedok / Tanah Merah
• North: Yishun / Woodlands / Marsiling / Toa Payoh
• Central: Tanjong Pagar/ Raffles Place
• West: Jurong West / Jurong East / Clementi / Choa Chu Kang
• North East: Hougang / Serangon / Sengkang
• Others: East Coast / West Coast / Katong / Pasir Panjang

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the centre.
• Perform other related duties as required
• Candidates must possess at least a HCIC / ACEY / CIT + EYDF , those with EY1 & EY2 are advantages.

Tong Wei Chin (Reg No.: R24123803)
The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

The Team

Cundall’s Critical Systems team play a key role in making mission critical buildings more energy efficient,sustainable and cost effective to operate.The team works almost exclusively in the data centre field, keeping abreast of current best practice while researching breakthrough technologies that shape furture trends.

Our team are a source of world leading expertise – and offer a pro-active and collaborative approach to skill development, and professional excellence.

The Role

This is an excellent opportunity for an experienced and client focused Senior Electrical Engineer to join our team at our office in Singapore to play a key role in ensuring the successful delivery of innovative electrical design solutions for some of the most exciting and high-profile building and critical systems projects in Singapore and SE Asia.

With a main focus on the Critical Systems field, and additional opportunities to contribute across variety of sectors such as Education, Commercial, Healthcare, and Retail, you will work in team of expert engineers/technicians and interact with colleagues of various disciplines to manage the delivery of technically excellent, profitable projects.

The Skills

Educated to degree level in Electrical Engineering, you have gained relevant experience in an Electrical Engineering role, ideally within a data centre/critical systems/power systems context.

You have proven experience in detailed coordination with other design disciplines and are well-versed in electrical theory and the use of relevant design software. You will also be required to support other team resources including junior engineers and BIM/CAD technicians.

You have proven ability in producing schematic diagrams, fault and discrimination studies, preparing specifications and project reports, carrying out site inspections and surveys, and detail design development, and crucially - you have a passion for accurate design of electrical systems.

Given this role's collaborative and client-focused nature, excellent communication skills and experience in using your initiative to overcome challenges are essential.

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.

About the team

People need to Trust Cloudflare. Our team is responsible for trust in everything that Cloudflare does. Trust & Safety responds to claims of abuse and legal requests for private customer data for a vast and diverse customer base while maintaining Cloudflare’s core principles of transparency, consistency, and due process. We navigate the complex web of country-specific law enforcement demands and content-related regulations on a global scale.

We are looking for a thoughtful, detail-oriented Investigator on Cloudflare’s Trust and Safety Critical Escalations team. In this role, you will assist with triaging sensitive, high profile, and escalated Trust & Safety requests. Not only will you address requests that affect our customers, but you will assist the team that proactively identifies and mitigates high risk situations with a significant potential for broad impact. You have experience in dynamic and fast pasted environments.

Responsibilities:

• Be part of a world class globally-distributed team.
• Assist with the prioritization and processing of abuse complaints regarding DMCA, Trademark, Phishing, CSAM, and escalated issues.
• Become a technical resource that earns the trust of customer stakeholders.
• Excellent written and verbal communication and comfortable interacting with variety of senior stakeholders across various disciplines.
• Ensure quality work in all aspects of Escalation Management in support tickets, customer-facing Root Cause Analysis (RCA) documents, senior executive readouts as applicable, etc.
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.
• Partner with other teams in the company, including Policy, Legal, and the Product teams to ensure our processes are carried out in a scalable fashion.
• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
• You may be part of the rotating weekend, off-hour and public holidays coverage responsibilities.

Requirements:

• You have 3-5 years of anti-abuse or support escalations experience at an Internet Service Provider, hosting provider, or similar type of role.
• Demonstrate working knowledge of DNS and how the Internet works
• Working knowledge of the domain name registration / registrar space
• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor
• You have a strong anti-abuse and/or support escalation background
• Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks

Bonus Points:

• Experience with the legal considerations related to hosted material (notice & takedown).
• You’ve worked with lawyers, and legal teams.
• Familiarity with DMCA (Digital Millennium Copyright Act), copyright, and trademark issues.

Job Description:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Document cases to show action taken.

Requirements:

• Able to speak Portuguese to support and communicate with native Portuguese customers or clients
• Open to work afternoon hours (12pm – 8pm/9pm)

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R24123275 (Evans See Teck Meng)

Infant Care Teachers (Chinese Language and English Language)

Locations: Canberra, Hougang, Toa Payoh, Tampines & Pasir Ris

Operating Hours: 7am - 7pm (Rotating Shift)

Salary: $2,800 - $3,500

Responsibilities:

• Tend to the fundamental needs of infants, including feeding, bathing, clothing, and diaper changing.
• Arrange a range of activities that encompass diverse learning experiences such as reading, singing, and interactive sessions in English Language and Chinese Language.
• Monitor and assess infants in terms of their progress, behavior, social growth, and physical well-being.
• Maintain the cleanliness and organization of the classroom and the wider centre environment.
• Engage in event coordination and contribute to marketing and sales initiatives.
• Foster and sustain strong relationships with parents.

Requirement:

• Passionate about nurturing and educating infants aged 2 months to 18 months
• Possess Certificate in Infants and Toddler Care and Development (CIT) / WSQ Higher Certificate in Infant Care (HCIC) / WSQ Advanced Certificate in Early Years (ACEY)
• LON: EY1/EY2

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Join a Premier Childcare Centre in Pasir Panjang!

First Konnection, a top-tier education recruitment agency, is thrilled to partner with, MapleBear Labrador, an esteemed childcare centre in Pasir Panjang. Known for its dedication to excellence, this centre offers a warm, nurturing environment with air-conditioned facilities to ensure both comfort and optimal conditions for infant care.

Are You the RIGHT Fit?

Responsibilities:

• Nurture & Care: Provide attentive and compassionate care to infants, recognizing their unique needs and developmental stages.
• Play-Based Learning: Implement engaging activities that encourage exploration and discovery, fostering a love for learning from an early age.
• Safe Environment: Maintain a safe, clean, and stimulating environment supporting the physical and emotional well-being of infants.
• Parent Communication: Communicate effectively with parents, offering regular updates on their child's progress and daily activities.
• Team Collaboration: Work with a dedicated team to create a supportive and enriching atmosphere for children.

Qualifications (Mandatory):

• Educational Requirement: Advanced Certificate in Early Years or Higher Certificate in Infant Care. (Please note: Applications without these qualifications will not be considered.)
• Passion for Education: A deep understanding of infant development and a passion for early childhood education.
• Communication Skills: Strong ability to engage with both children and parents effectively.
• Nurturing Environment: Ability to create and maintain a nurturing and stimulating environment for infants.

Why Join Us?

• Innovative Learning: Engage in a play-based learning approach that emphasizes children's natural curiosity and creativity.
• Professional Growth: Benefit from a supportive, collaborative working environment with opportunities for professional growth and development.

Apply Today and Make a Difference!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Responsibilities

A) Front line counter role

• Registration for patient & Appointment booking

• Advice patients on the applications available in the inhouse app

• Handle customer enquiries (patient / family members) - such as appointments, payment, co-ordination of services, etc. via email or phone as required.

• Cashiering duties

B) Rotation in the individual consultation room

• Provide chaperone assistance and assist in simple clinic procedures in the consultation room

• Assist doctors during the review consultation – Customer service / Appointment booking

• Handle customer enquiries (patient / family members)

• Backend support duties, assist in the clerical and data entry

• Any ad-hoc duties assigned by Supervisors

This is a part time position and Youth workers are remunerated hourly - from $18 -$30/hour.

The rate applies with individual's training , experience and tenure with us.

Job Description

• Ensure smooth running of daily operations of the ACE Programmes, which includes planning and conducting programmes that will develop the student’s social and emotional competencies. The competencies developed will help the students in at least one of these areas: recognising and managing their emotions, developing care and concern for others, making responsible decisions, establishing positive relationships, and handling the challenging situation effectively.
• Responsible for maintenance of students’ activity centre
• Contribute to programme planning

Other job requirements:

• Interact with the students on a regular basis over a prolonged duration through positive mentoring and counselling support for students.
• Connect with students, build positive relationships and contribute to the holistic development of the students.
• Observe, identify and listen out for some of the key needs of the students.
• Working with other professional, provide para-counselling support for students who have been identified with potential issues. If deemed necessary, the students will be referred for appropriate interventions.
• To plan and conduct programmes customised to students’ needs and integrated into the school’s efforts in character development in consultation with the school.

Candidate requirements

Technical competencies

• Ability to engage youth
• Facilitation skills in group work
• Administrative skills (Documentation)
• Programme planning skills
• Ideally, First Aid Trained and Certified

Core competencies

• Resilient, Committed and Passionate about youths

Preferred achievement/characteristics

• MOE Approved Instructor. Those who do not have the approval may register with MOE via MOE website

Benefits:

· Up to $2700 + Transport & Flexible Benefit Allowance + Variable Bonus + AWS

· Medical Benefits

· Shift roster 8.00am-5.30pm / 8.30am-6.00pm (weekend work required)

· Tanjong Pagar work location

Job Description:

We are looking for a passionate and dedicated Customer Care Specialist to join our team. The ideal candidate will be responsible for providing outstanding customer service, addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. This role requires excellent communication skills, a friendly demeaner, and the ability to handle various customer interactions efficiently.

Key Responsibilities:

Attend to enquiries primarily through incoming calls via the hotline or other channels such as email. Understand customers’ needs and provide quick, accurate, and satisfactory answers to their queries. Handle various types of calls, including but not limited to: Concession-related matters (lost card/replacement procedure, extension issues, application issues). Filing claims for customers (over-deduction, failure to exit, double deduction). Point-to-point enquiries from customers. SimplyGo-related issues (simple technical issues, investigation of mismatch fare). Perform outbound calls to customers who leave callback requests. Ensure proper recording of conversations with customers in the call centre system. Meet or exceed all individual and team key performance indicators (KPIs) set by management. Maintain a positive and helpful approach in interactions with all customers. Perform other ad hoc duties as assigned by Team Leaders or Supervisors.

Qualifications:

· Minimum Diploma qualification.

· Previous experience in a call centre or customer service role is highly preferred.

· Able to work during weekends and perform overtime when necessary.

· A team player with good interpersonal and communication skills.

· Self-motivated and able to work independently with minimal supervision.

· Chinese and English language skills for liaising with clients

Responsibilities:

• Support clinical team in advising clients on financial scheme applications
• Ensure timely update of renewal of means testing and financial assistance
• Support the clinical team in administrative processes in the delivery of services to clients and caregivers
• Manage onboarding process for new clients, assist in initial assessment appointment scheduling/ rescheduling, subsidies application, and address client inquiries for rehabilitation
• Assist in initial assessment of client/caregiver needs with basic case management under the direction of a case manager/ social worker
• Ensure client and caregiver’s ability to cope by helping to streamline and coordinate the range of community services available
• Assist client/caregiver with appropriate information and referral assistance
• Conduct joint home visits with a case manager/ social worker or the multidisciplinary team where necessary
• Participate in case discussion with the clinical team
• Consolidate, prepare, track relevant monthly reports and statistics

Requirements:

• Minimum Diploma in any discipline, preferably in healthcare or related discipline
• Team player with good interpersonal and communication skills
• Patient, gentle disposition with empathy and strong listening skills
• Diploma in SW education qualification will be advantageous

Job ID: QWR39V69

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

About our client

Our client is one of the leaders in the automotive industry.

They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.

Quality & Customer Care Manager (Automotive)

Job Overview:

Our client is looking for an experienced Quality & Customer Care Manager to enforce the fulfilment of customer care standards and ensure the highest levels of customer satisfaction.

You will be the model for the tonality of the house of luxury cars of our client, by translating principles into daily practice throughout all retail and aftersales processes, customer relationship management and act as a representative of our client.

As a leader, you will guide and ensure that the team internalises the tonality of the house and bring on the best attitude and behaviour, as these factors are the main drivers and biggest lever for customer satisfaction. You will lead the team to exclusively manage customer enquiries, handle customer complaints, regardless of origin (e.g., Sales, Service, Online) and resolve quality-related issues promptly and effectively.

As a strategist, you will implement a holistic compliant management system, to manage customers and handle complaints with the highest care, in a customer-centric way. Through a systematic analysis of customers’ problems, you will develop tailored and solutions to effectively prevent customer issues and ensure the implementation of these measures.

As a key collaborator within Marketing and CRM department, you will work closely with other departments such as Sales and Aftersales, to communicate effectively, implement solutions, and continuously improve processes to enhance the overall customer experience.

This role requires strong leadership, team management, excellent verbal and written communication, and problem-solving skills, as well as a deep understanding of automotive quality standards and customer service principles.

Job Responsibilities:

• Lead, inspire and manage the team in Customer Experience Centre;
• Work alongside frontline staff in customer service, and Aftersales departments for effective communication;
• Coach and provide guidance in managing complex customer inquiries, resolving issues effectively and build rapport with customers;
• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction;
• Responsible for improving the quality and response rate of surveys received through Voice of Customers (VOG);
• Drive continuous improvement efforts to enhance product quality, customer satisfaction, and overall service delivery to improve NPS scores;
• Managing the responses and follow-up actions required from VOC, phone calls and Google reviews;
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed;
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions;
• Analyse customer feedback and quality data to identify trends, patterns, and opportunities for improvement;
• Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions;
• Present survey results and implementation measures to stakeholders.

Job Requirements:

• Degree, preferably in Business or Communications;
• At least 2 years of experience in Customer Service Management, preferably in the automotive industry;
• At least 2 years of experience in team management with excellent leadership and interpersonal skills;
• Analytical with a good eye for details, such as identifying trends and pain points from Voice of Customer data;
• Strategic leadership to develop plans and drive continuous improvement initiatives.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Develop Your Potential:

They emphasise and offer career growth, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across their business network.

Diverse, Equal Opportunity:

They build a sustainable work culture where their people feel welcome, valued, respected and able to express their ideas and beliefs freely. They believe that diversity of thought and approaches in their workplace makes them stronger as a team.

Competitive Compensation and Benefits:

They are committed to recognising and rewarding your contributions to the business. They benefits packages aim to improve your quality of life by providing support for various health and recreational schemes.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

Skills & Qualifications:

• Relevant credentials in Early Childhood Education or Infant Care (e.g., ACEY, EY2, EY1).
• Provide high-quality care for infants (2 months to 18 months).
• Design and implement age-appropriate developmental activities.
• Maintain a clean and safe classroom.
• Observe and record each child’s progress and development.
• Regularly update parents on their child’s growth and address concerns.
• Collaborate with colleagues for cohesive care.
• Adhere to health and safety standards.
• Strong understanding of infant development, excellent communication, and interpersonal skills.

We are looking for someone who is...

• Patient, compassionate, energetic, and team-oriented with a passion for working with young children.

Part-Time Wages are between $13/hr to $15/hr.

Are you passionate about nurturing young minds and shaping the future?

We are looking for a dedicated and experienced Student Care Teacher to join our team!

And guess what? Age is just a number here! We welcome applicants of all ages, so whether you're a seasoned educator or someone with a heart full of passion, you’re invited to apply. Experience counts more than age in our book!

We’re thrilled to partner with Little Bodhi Student Care Centre that is committed to providing exceptional care and education for students.

About the Role:

• Work Schedule: Monday to Friday, 11:30 AM - 7:00 PM. Enjoy a balanced work-life routine!
• Experience Required: At least 5 years' of combined experience in an After School Student Care or Enrichment Centre setting.
• Responsibilities: You'll be responsible for guiding upper primary students in their studies, focusing on Chinese, English, Math, and Science.
• Perks: We offer vegetarian lunch daily for our teachers and organize annual staff retreats to unwind and bond.

If you're ready to make a meaningful impact on the lives of our students, we want to hear from you! Join a team where your experience is valued, and your passion for education can truly flourish.

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

• Provide supervision, caregiving and guidance for the children and young persons and taking care of their physical and psychological needs.
• To ensure the smooth running of the Home by providing a healing/therapeutic, clean, safe and healthy living environment.
• To provide support to the anchor on Emotional Regulation Drill to help residents to control impulsive behaviours when in distressed.
• Assisting residents with daily personal routines, including dressing, grooming, eating, and using the bathroom.
• Ensuring residents attends school.
• Ensure that residents’ movement are accounted for and update accordingly in the Home Management System.
• Providing companionship to residents and establishing a trusting relationship with them.
• Adopting the Trauma – Informed care by rewarding an encouraging the residents for their good behaviour.
• To provide support to the anchor in instilling discipline to ensure the proper maintenance and cleanliness of the bedroom, dormitory and common areas.
• Plan and coordinate the daily routine or programmes for the residents.
• To escort and supervise youths and children to and from the clinic, the hospital, the school or to attend programmes and activities outside the Home.
• Ensuring that residents are taking their prescribed medication.
• Ensuring residents’ needs are well taken care of.
• Reporting any concerns/ incidents or medical issues.
• Respond to incident and report accordingly.
• Any other duties assigned.

Requirements

• Minimum GCE ‘A’ Level or college diploma in home country
• Able to read, write and converse in English
• A degree in nursing/teaching or other related fields from home country
• Able to work flexible hours
• Has passion and patience for working with children and young persons.
• Can work independently, has a pleasant disposition and able to maintain good working relationships with other departments’ staff
• Good interpersonal skills to provide emotional support for children
• Strong morals and ethics, along with a commitment to children
• Working hours subject to roster, require to work night shifts
• Reside in Sunbeam Place

Job Responsibilities:

1. Sales and Revenue Management:
   • Develop and execute strategies to achieve sales goals.
   • Monitor sales performance and analyse key metrics to identify opportunities for improvement.
   • Design and implement promotional and marketing plans to boost revenue and attract new clients.
   • Maintain in-depth knowledge of all spa products and services to effectively promote and sell them.
2. Sales Training and Development:
   • Provide continuous sales training and coaching to enhance staff selling skills and product knowledge.
   • Conduct regular sales meetings to motivate and educate the team.
   • Ensure staff are well-versed in current promotions, services, and products.
3. Operations Management:
   • Oversee daily spa operations to ensure a seamless and high-quality customer experience.
   • Manage staff schedules, appointments, and workflow to optimize efficiency.
   • Ensure the spa is clean, well-maintained, and adheres to health and safety regulations.
   • Address customer inquiries, complaints, and feedback in a timely and professional manner.
   • Manage inventory levels and order supplies as needed to ensure smooth operations.
4. Staff Management:
   • Recruit, train, and evaluate spa staff, ensuring they meet performance and service standards.
   • Foster a positive and productive work environment through effective leadership and team-building activities.
   • Conduct regular performance reviews and provide constructive feedback.
   • Resolve staff issues or conflicts promptly and fairly.
5. Administrative Duties:
   • Manage the wellness centre’s budget
   • Prepare and present reports to senior management.
   • Ensure accurate recording and reconciliation of financial transactions.
   • Maintain precise records of client treatments, sales, and inventory.

Qualifications:

• Diploma with proficiency in Retail Management and any relevant field
• Minimum of 2 years of management experience in the wellness industry.
• Ability to meet sales targets and drive revenue growth.
• Good leadership, communication, and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficient in spa management software and MS Office
• Knowledge of health and safety regulations in medical spa setting.

Interested applicants please forward your updated resume to [email protected] or click on “Apply Now” button.

Liang Kai Yan Cayenne (R1874693)

Manpower Staffing Services (S) Pte Ltd

EA License No. 02C3423

Working Days: 5 days/week – 44 hrs (3 shifts)

Salary: $2,200 to $3,100

Potong Pasir

The Youth Care Worker is responsible with delivering trauma-informed care, supervision, and management to female adolescents who have faced abuse or neglect. Focused on enhancing wellness and quality of life, the Youth Care Worker ensures that the residents' basic personal, physical, emotional, spiritual, mental, educational, and social needs are comprehensively addressed.

Responsibilities

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement

Youth Mentors are required to work with young beneficiaries with complex trauma

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740