Summary:

This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Responsibilities:

1. Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.

2. Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.

3. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.

4. Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.

5. Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.

6. Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.

7. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.

8. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.

9. Conduct spot checks on outlets in the absence of the Outlet Manager.

10. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.

11. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

Requirements:

1. Minimum a Diploma holder with at least 5 years’ experience in a similar capacity.

2. Demonstrated strong business acumen, effective leadership skills, and a proven track record of driving results with teams

Like all managers, the senior manager is responsible for planning and directing the work of a group of individuals. They monitor their work and takes corrective actions when necessary.

Senior managers might guide workers directly or they might direct several supervisors, who in turn directly manage the workers. The senior manager often supervises the largest or most important group or groups in a company.

Core responsibilities of the senior manager include:

• Providing guidance to direct reports, typically comprising first-line managers and supervisors
• Ensuring clarity around priorities and goals for the entire functional area
• Approving requests for investment to a certain level of authority
• Managing overall financial budgeting for her function
• Approving hiring and firing requests within her group
• Guiding the talent identification and development processes for a group or function
• Working across functions with peers in other groups to ensure collaboration for shared goals
• Interacting with senior management for reporting
• Working with senior management and other peers for strategy development and execution planning
• Communicating financial and goal results and key performance indicators to direct reports
• Facilitating goal-level creation for the broader function and working with managers to ensure the goals cascade to all workers

Marketing executives develop and oversee marketing campaigns to promote products and services. The role of a marketing executive can encompass creative, analytical, digital, commercial and administrative responsibilities. The details of the role will vary depending on the type and size of employer, as well as the industry. Executives are likely to work closely with other employees in areas such as advertising, market research, production, sales and distribution.

Job Objectives

The Operations Manager is responsible for overseeing the day-to-day operations of the Club, ensuring efficiency, productivity, and profitability. This role involves managing staff, optimizing processes, and implementing strategies to improve operational performance. The Operations Manager works closely with Director of Food and Beverage to align operational activities with the Club’s goals and objectives. Deputized the duty of the Director of Food and Beverage in his absence.

Job Descriptions

Operational Management:

• Oversee and manage the daily operations of the Club, ensuring smooth and efficient functioning.
• Develop and implement operational policies and procedures to improve productivity and efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Report to Senior Management on the weekly progress with regards to the Sales KPIs.
• Coordinate and supervise the work of various departments to ensure seamless operations.
• Take charge of all curated events for members by the Director of Food and Beverage to ensure the participation and execution are given to drive the success of the events.

Staff Management:

• Recruit, train, and manage a team of employees, fostering a positive and productive work environment.
• Conduct regular performance reviews, provide feedback, and implement development plans for staff.
• Ensure that staff adhere to company policies and procedures, and maintain high standards of quality and service.
• Address and resolve any issues or conflicts that arise within the team.

Process Optimization:

• Identify and implement process improvements to streamline operations and reduce costs.
• Utilize data and analytics to monitor performance and make informed decisions.
• Implement and manage systems and tools to enhance operational efficiency.
• Continuously evaluate and update operational processes to keep pace with industry trends and best practices.

Financial Management:

• Develop and manage the operational budget ensuring cost control and maximizing profitability.
• Monitor expenses and implement cost-saving measures where possible.
• Prepare financial reports and forecasts for senior management.
• Oversee procurement and inventory management to ensure optimal stock levels and cost efficiency.

Customer Service:

• Ensure that customer service standards are consistently met or exceeded.
• Address customer complaints and feedback in a timely and effective manner.
• Implement customer service initiatives to enhance the customer experience.
• Monitor customer satisfaction levels and make improvements as necessary.

Compliance and Safety:

• Ensure compliance with all relevant regulations, laws, and industry standards.
• Implement and enforce health and safety policies and procedures to create a safe working environment.
• Conduct regular audits and inspections to identify and mitigate potential risks.
• Ensure that all staff are trained in and adhere to safety protocols.

Strategic Planning:

• Work with senior management to develop and execute operational strategies that align with the company’s goals.
• Participate in long-term planning and contribute to the overall strategic direction of the organization.
• Identify new business opportunities and potential areas for growth.
• Lead or participate in cross-functional projects and initiatives.

Qualifications & Experience:

• Degree or Diploma in Hospitality Management or equivalent
• At least 5 years' relevant experience in a similar capacity
• Proven experience handling multiple outlets in a similar capacity in a large scale F&B Operation.
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Strong leadership and management skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with strong problem-solving skills.
• Proficiency in using operational management software and tools.
• Excellent communication and interpersonal skills.
• Financial acumen and budgeting experience.

Personal Attributes

• Results-driven and proactive.
• Detail-oriented and committed to excellence.
• Adaptable and able to thrive in a fast-paced environment.
• Strong decision-making capabilities.
• May require working extended hours, including evenings and weekends, depending on operational needs.
• By excelling in this role, the Operations Manager will ensure that the organization runs efficiently, meets its goals, and delivers high-quality service to its members and guests
• 5-day work week (Inclusive of weekend/public holidays)

Our team is in the AI Talent Management industry, focusing primarily on the B2B human resource Talent Management market. The system includes HR Talent Management, EdTech, and AI components. We are looking for a Sales and Marketing Manager with a high performance and track record willing to travel overseas on business trips.

Responsibilities

• Develop sales strategies and plan to expand market share about pre-set standards and industry and economic trends.
• Plan, develop and implement marketing strategies.
• Analyse customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
• Responsible for the overall sales budget and financial targets
• Direct and drive sales forecasting activities and set performance goals
• Actively grow the current business and seek out new customers to achieve corporate objectives
• Ensure that the customers’ perspective is a driving force behind business decisions and activities; crafting and implementing strategies that meet customers’ and organization’s needs
• Implement and execute sales activities in collaboration with other departments
• Monitor the competitive landscape and keep abreast of market developments
• Familiarise with the technical functions and specifications of our product and translate these into business benefits for potential clients
• Identify new business avenues through existing and potential client base
• Implement new account development strategies to take advantage of potential opportunities
• Execute sales and/or marketing activities in line with the sales and marketing plan
• Ensure timely communications with potential and existing clients
• Liaise with internal stakeholders on customer accounts to ensure smooth end-to-end service experiences
• Execute sales retention strategies and plans to retain existing clients
• Maintain strategic partnerships to shorten sales cycles and increase revenue
• Provide suggestions to develop sales strategies and business plans
• Update clients with the latest information on market trends and technical development
• Maintain records of sales, pricing, and activity reports
• Be a positive representative of the company and its brand in the marketplace
• Conduct all sales activities with the highest degree of professionalism and integrity

Requirements

• Degree with a minimum of 5 years of sales & marketing experience, preferably in an IT or business field.
• Preferably, Technical knowledge of Edtech and Adult Training will be a PLUS.
• Excellent communication and interpersonal skills with influencing and negotiation capabilities
• Candidates with experience and a proven track record in B2B sales would have an advantage.
• Knowledge of the education industry will be an added advantage.
• Fluent in English and able to engage stakeholders.
• Independent, self-motivated and able to work fast and well under pressure.
• Outgoing with good interpersonal communication and presentation skills.
• Organizational and time management skills.
• Have a passion for excellent customer management and believe in long-term customer engagement.
• Demonstrated a track record of developing new opportunities, closing accounts and exceeding sales targets.
• Must be able to design PPT and perform presentations to the target customers
• Willing to travel overseas for a business trip.

Working Arrangement

This position is a 50% work-from-home arrangement until further notice. The candidate must have a good working laptop or desktop, a working webcam, and a microphone for virtual meetings.

We will be offering a basic salary plus a KPI bonus.

SQ TCM PTE LTD IS A NEWLY OPEN COMPANY LOCATED IN TOWN , LOOKING FOR FULL TIME MANAGER POSITION . WELL RENOVATTION , NICE , CLEAN , NEAT AND FRIENDLY WORKING ENVIORMENT . NOT AGE LIMITED , ALL RACE ARE WELCOME TO APPLY , WHOSE WHO ARE INTERESTED , DO FEEL FREE TO DROP ME AN EMAIL AT [email protected] , HOPER TO HEAR FROM UYOU SOON .

• Responsible for developing, reviewing, revising, maintaining, and implementing the Environmental, Health, and Safety (EHS) Management System.
• Review all risk assessments to ensure compliance and carry out revision if necessary.
• Conduct regular site inspections to ensure safe practice and legal compliance
• Investigate all incidents in the workplace and carry out corrective actions
• Carry out regular EHS inspections and audits
• Conduct fire and emergency training for all employees
• Liaise with statutory bodies on EHSS-related licenses and permits and keep updated on the latest change in regulations and Acts and be conversant with all waste management regulations, procedures and licensing requirements
• Promote health and safety at workplace through campaigns, competitions, contests, activities etc.
• Regularly update to management of EHSS performance and the continual improvement plan.

Requirements:

• Diploma/Degree in relevant field (e.g., Health, Safety and Environmental Management, Occupational Health and Safety)
• Over 8 years of relevant experience in the construction and engineering industry
• Familiarity with Singapore regulations and local legislation system
• Excellent skills in ISO 9001, ISO 14000 and OHSAS 18001 audits

If you are interested, please send in your updated resume by clicking “Apply now” or email to [email protected]

Lim Siew Hua

Registration Number: R1984199

Workstone Pte Ltd

EA License Number: 19C9998

(Only shortlisted candidates will be notified.)

Marketing executives develop and oversee marketing campaigns to promote products and services. The role of a marketing executive can encompass creative, analytical, digital, commercial and administrative responsibilities. The details of the role will vary depending on the type and size of employer, as well as the industry. Executives are likely to work closely with other employees in areas such as advertising, market research, production, sales and distribution.

Summary

The Bar Restaurant Manager is responsible for overseeing the daily operations of the bar and restaurant, ensuring excellent service, managing staff, maintaining operational standards, and achieving financial targets. This role requires a blend of leadership, management skills, and a deep understanding of the food and beverage industry.

Job Description

Operational Management:

• Oversee the day-to-day operations of the bar and restaurant, ensuring smooth functioning and high standards of service.
• Manage inventory, including ordering, stocking, and tracking supplies.
• Ensure compliance with health and safety regulations, food safety standards, and company policies.

Financial Management:

• Develop and manage budgets for the bar and restaurant.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost control measures to maximize profitability while maintaining quality.

Staff Management:

• Recruit, train, and supervise bar and restaurant staff.
• Create and manage staff schedules, ensuring adequate coverage during peak and off-peak hours.
• Conduct performance evaluations and provide ongoing feedback and coaching to staff.

Customer Service:

• Ensure high levels of customer satisfaction by providing excellent service and addressing customer concerns promptly.
• Develop and maintain relationships with regular customers.
• Handle customer complaints and feedback professionally and effectively.

Marketing and Promotion:

• Develop and implement promotional activities to attract new customers and retain existing ones.
• Collaborate with the marketing team to create marketing materials and campaigns.
• Organize events and special promotions to boost sales.

Menu and Beverage Management:

• Work with chefs and bartenders to develop and update menus.
• Ensure the bar offers a diverse and appealing selection of beverages.
• Monitor product quality and consistency.

Queue and Time Management:

• Implement effective queue management systems to minimize wait times.
• Ensure efficient service during peak hours to maintain customer satisfaction.

Report Management:

• Prepare and submit management reports, including sales, inventory, and staff performance.
• Analyze reports to identify areas for improvement and implement corrective actions.

Job Requirements

• GCE “O” level or equivalent, Business Administration, or related field preferred.
• Proven experience as a Bar Restaurant Manager or in a similar role.
• Strong understanding of bar and restaurant operations, including food and beverage management.
• At least 3 years' relevant experience in a similar capacity
• Strong financial acumen and experience managing budgets.
• 5 days work week. Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent problem-solving and customer service skills.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
• Fast-paced and dynamic work enviroment
• Interaction with a diverse customer base.

Responsibilities from real artist manager resumes representing typical tasks they are likely to perform in their roles.

• Manage and monitor social media platforms to increase online presence and to attract new fans.
• Discover the band searching for new talent on YouTube.
• Design and execute monthly e-blasts through HTML coding and online email marketing.
• Create and send email newsletters and run business' social media platforms.
• Increase artist's verify Instagram account from 25K to more than 100K followers with BTL marketing strategies.
• Obtain editorial and advertising jobs for top NYC and international stylists by serving as the primary liaison between clients and artists.
• Supervise company interns via project management of marketing campaigns and media communication.
• Develop strong client relationships through frequent communication along with professional, courteous and ethical interpersonal interaction.
• Verify web-apps and website designs for cross-browser compatibility, proper function and web standards compliance, and proper UX practices.

• A senior manager will practice the following traits: be proactive, assume responsibility, think ahead, be organized, and dependable.communicating the director's wishes to designers and crafts people.
• 
  
• Liaise with all theatre departments and collate information
• Liaise with Production Manager regarding budgets
• Supervise the ‘get in’ and ‘get out’ (When the set, lighting and sound are installed and removed from the space)
• Create a prompt script compiled with notes on Actors’ cues and requirements for props, lighting and sound
• Make alterations to the set and props between scene changes
• Cue the lighting and Sound Technicians
• Create a risk assessment to ensure the safety of the full company
• overseeing the entire show each time it is performed.

• 5 days’ work week; Mondays to Fridays
• Location: Jurong East; Walkable distance from Jurong East MRT station
• Team Based environment with opportunities for career growth

An established MNC in the business of building and servicing lifts and elevators is seeking for a suitable candidate to join the team!

Job Responsibilities:

• Manage and monitor Accounts Payable (AP) records; analyse and reconcile AP balances
• Prepare accounts consolidation for reporting
• Liaise with auditors on AP functions
• Generate monthly AP reports and attend to queries from internal stakeholders
• Monitor company’s cashflow and transact order for monthly payments
• Monthly and budget cashflow
• Manage and monitor staff performance
• Other relevant duties as required

Job Requirements:

• Minimum Diploma in Accountancy or equivalent
• Proficient in MS Office; Good working knowledge in MS Excel will be preferred
• Knowledge of SAP will be advantageous
• Meticulous with an eye for details

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”

Tax Manager Job Description

We are looking for a highly skilled and experienced Tax Manager to join our team. The ideal candidate will have a strong understanding of Singapore tax regulations and be able to lead our tax team efficiently.

Key Responsibilities:

• Lead and manage a team of tax executives to ensure timely and accurate tax filings, submissions, and compliance for clients.
• Develop and implement tax strategies to optimize tax positions for clients.
• Oversee and manage all direct and indirect tax compliance matters, including GST, corporate tax, and withholding tax.
• Ensure compliance with all relevant tax regulations and laws in Singapore.
• Provide tax advisory services to clients on corporate restructuring, mergers, acquisitions, and other related matters.
• Act as a key liaison with IRAS and other tax authorities on audits and other tax-related matters.
• Mentor and develop the tax team to ensure high performance and ongoing professional development.
• Collaborate with internal teams, including accounting and corporate secretarial departments, to ensure seamless service delivery to clients.
• Keep up to date with changes in tax legislation and provide training to internal teams as required.

Work Schedule:

• 9 am to 6 pm, Mondays to Fridays
• Flexi Work Arrangement: Work from home possible, subject to performance and efficiency

Incentives & Benefits:

• Up to 2 months variable bonus based on performance
• Company retreats and team-building activities
• Entertainment, pantry, transport, and meal allowance
• Medical and dental benefits
• 5 days’ work week in a collaborative and supportive environment

Please submit resumes to [email protected] with

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Manage the overall workflow and performance of the accounting team
• Review and finalize financial statements, including profit and loss, balance sheet, and cash flow statements
• Ensure timely filing of taxes, regulatory submissions, and financial statements
• Act as a key point of contact for client communications, providing exceptional service and resolving any issues or inquiries
• Mentor and develop team members, ensuring high performance and growth
• Ensure compliance with all accounting standards and company policies
• Liaise with auditors, tax agents, and other external parties

Work Schedule:

• 9 am to 6 pm, Mondays to Fridays
• Flexi Work Arrangement: Work from home possible, subject to performance and efficiency

Incentives & Benefits:

• Up to 2 months variable bonus based on performance
• Company retreats and team-building activities
• Entertainment, pantry, transport, and meal allowance
• Medical and dental benefits
• 5 days’ work week in a collaborative and supportive environment

Please submit resumes to [email protected] with

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Handle A&A projects from initiation to completion, with particular focus on Interior Works.

Develop project plans and oversee all operation from project initiation to completion.

Collaborate with Client, Consultant Teams and Sub-contractors to ensure smooth operation of work.

Ensure works are comply with local building regulations and company ISO standards.

EA Licence No. 16C7962

Responsibilities:

• Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
• Facilitate meetings/Calls with project team members to identify and resolve issues
• Manage project plans, incl. tracking of action items, risks and issues
• Communication to different internal and external project stakeholders (SAP Practice, SWO Sales, Microsoft, Country organizations)
• Submitting project deliverables and ensuring that they adhere to quality standards
• Tracking Program KPIs (esp. Customer wins, ACR consumption, employee certifications)
• Preparing status reports by gathering, analyzing, and summarizing relevant information for different audiences (SWO management, Microsoft, others)
• Establishing effective project communication plans and ensuring their execution
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
• Conducting post-project evaluation and identifying successful and unsuccessful project elements

Required Skills & Experience

• A bachelor’s degree or master's degree in a related field
• Project Management Certification (e.g. Scrum/Agile, Prince2, PMP)
• Experienced in Microsoft Office 365 Tooling (esp. Teams, Planner, Excel, Powerpoint)
• Proven practical experience in project management/PMO for 3 years
• Ability to manage project teams of various sizes and see them through to completion
• Strong communicator and stakeholder management skills
• Experience as an IT project manager
• Able to complete projects in a timely manner
• Experience with Azure/SAP is a plus

• Responsible for developing, reviewing, revising, maintaining, and implementing the Environmental, Health, and Safety (EHS) Management System.
• Review all risk assessments to ensure compliance and carry out revision if necessary.
• Conduct regular site inspections to ensure safe practice and legal compliance
• Investigate all incidents in the workplace and carry out corrective actions
• Carry out regular EHS inspections and audits
• Conduct fire and emergency training for all employees
• Liaise with statutory bodies on EHSS-related licenses and permits and keep updated on the latest change in regulations and Acts and be conversant with all waste management regulations, procedures and licensing requirements
• Promote health and safety at workplace through campaigns, competitions, contests, activities etc.
• Regularly update to management of EHSS performance and the continual improvement plan.

Requirements:

• Diploma/Degree in relevant field (e.g., Health, Safety and Environmental Management, Occupational Health and Safety)
• Over 8 years of relevant experience in the construction and engineering industry
• Familiarity with Singapore regulations and local legislation system
• Excellent skills in ISO 9001, ISO 14000 and OHSAS 18001 audits

If you are interested, please send in your updated resume by clicking “Apply now” or email to [email protected]

Lim Siew Hua

Registration Number: R1984199

Workstone Pte Ltd

EA License Number: 19C9998

(Only shortlisted candidates will be notified.)

As an Assistant Manager, Regulatory Affairs, this role will be responsible for Singapore product registration, including regulatory, quality assurance and pharmacovigilance compliance. The ideal candidate will be responsible for providing strategic regulatory inputs to the business for new product submissions and launches, accelerate regulatory submissions / approvals, product lifecycle maintenance and post-market compliance. This position also supports regulatory intelligence and due diligence projects, as and when required. The incumbent reports to the Senior Manager, Regional Regulatory Affairs.

Key Roles and Responsibilities:

• Responsible person of Singapore for regulatory, quality assurance (QA) and pharmacovigilance (PV) compliance.
• Serve as the PV back-up personnel in SciGen.
• Responsible for evaluation, compilation & preparation of registration dossiers and preparing registration applications for Singapore.
• Liaise with Health Sciences Authority (HSA) on matters pertaining to regulatory activities, licenses, permits and audits.
• Ensure compliance in accordance with the HSA standard requirements of Good Distribution Practices (GDP) and GxP.
• Support regulatory intelligence and updates of the HSA regulations.
• Support Singapore product registration feasibility assessment and due diligence evaluation.
• Partner the Business Development team in assessment of registration potential for new portfolio.
• Attend to both internal and external audits conducted by internal / external audits certification body for GDPMDS, GDP and PV-related matters for Therapeutic Products, Medical Devices, Chinese Proprietary Medicine and Health Supplements.
• PV: Maintain and manage the PV systems, including to ensure incoming PV reports are collected, documented, collated and archived for accessibility at a single point.
• QA: Create, review and update Standard Operating Procedures pertaining to QA.
• QA: Liaise with manufacturers and clients on product complaints and any other QA issues.

Requirements:

• Registered Pharmacist holding a valid Practising Certificate with the Singapore Pharmacy Council is a must.
• Minimum five (5) years of relevant experience in pharmaceutical products and medical devices registrations.
• Good knowledge of regulatory processes and requirements for new submissions, Marketing Authorisation maintenance and variation submissions.
• Proficient in Common Technical Document (CTD) requirements.
• Regional experience, preferably in Asia Pacific countries, are a plus.
• Good written and verbal communication skills in English.
• Strong problem solving and analytical skills.
• Proactive and able to work independently as well as in a team.

Job Responsibilities:

· Consistently provide unexpected and unrequested service to create an outstanding experience for our guests, leading and encouraging the team to do the same. Greet, check, farewell

· Set a high standard in all performance aspects of the job

· Meet, greet, and lead guests to their seats

· Maintain the grooming standards of team members

· Ensure the total supervision of team members

· Assist in effective rostering to ensure all regular service and events are adequately covered

· Present bills and collect payment from the guest

· Arrange table settings and maintain a tidy dining area

· Respond promptly to guest inquiries

· Ensure the protection and maintenance of all operating equipment in conjunction with the maintenance manager

· Undertake any other duties as requested by the Manager

Requirements:

- Ability to adapt and thrive in a dynamic and fast paced environment.

- Possess strong interpersonal and communications skills.

- Able to work independently and in team.

- Able to commit on weekends and Public Holidays.

- Able to interact with customer.

Responsibilities:

• Develop and start business with new channel partners and end users.
• Train and assist distributor/dealers and end users to ensure they are well-versed in our products and services and can effectively adopt our products.
• Establish and sustain robust relationships with partners including distributors, dealers, end users.
• Be accountable for owned territories through creating, qualifying, updating, forecasting, and driving sales opportunities.
• Conduct market research to identify potential opportunities and trends in the consumer market.

Education And Work Experience:

• Bachelor's degree (B.A./B.S.) in business or related field
• Minimum of 5 years of channel account management or retail buying experience in the consumer electronics industry

Preferred Qualifications:

• National account management experience is preferred.

Knowledge and Skills:

• Intermediate experience with Word, Excel, and PowerPoint.
• Ability to multi-task and manage workflow priorities.
• Confidence to speak in front of large groups or senior management.
• Focused on taking initiative to solve problems and create positive results.
• Strong communication skills via email, phone, and face to face internally and external partners.
• Team player who is open to support other team members.

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organization and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartiest® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, and training as well as development needs of colleagues.
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support Accor’s Corporate Social Responsibility program.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Director of Housekeeping / Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree preferably in hospitality or related field.
• Minimum 4 years of relevant industry experience, minimum 2 years in a management level position.
• Experience in luxury hotel / resort environment.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leads to constantly improve the guest service experience.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible and able to embrace and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

• Performs all management jobs and incharge of manage all staff performance

• Performs all treatments and massage therapy available on the spa menu

• Manage appointments and keep on time

• Interacts cooperatively with other spa team members to provide a seamless customer experience

• Be sensitive to each guest’s comfort level and service needs

• Adheres to a high professional standard in dress, grooming, language and lifestyle

• Consistently records and updates client records

• Helps in performing other expected tasks and duties: stocks, treatment rooms’ cleanliness, assist in bookings, etc.

• Familiar with Body scrubs and/or wraps techniques, body massage, facial treatment processes

• High energy, able to work in a fast-paced environment

1. Singapore Citizens or PRs are preferred;

2. It is best to have more than 3 years of work experience in BEAUTY CENTRE MANAGER.

3. The salary range is between SGD 2500-4800.

4.Work 6 days a week, overtime on Saturday and Sunday, shift work system.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408.

Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C919320

Overview:

The Operations Manager is a pivotal role responsible for the selection and management of outsourced Fieldwork partners. The role encompasses the end-to-end operational process related to fieldwork and data collection, ensuring the precise and seamless delivery of data files that meet the designated specifications for all projects within the assigned territory.

Key Responsibilities:

1. Vendor Management:

• Vendor selection: Identify, evaluate, and select outsourced FW partners.

• SLA Development:Establish and manage Service Level Agreements (SLAs) with vendors to ensure high-quality and timely service and data delivery.

• Vendor Performance Monitoring:Regularly evaluate vendor performance against SLAs, addressing any issues and implementing improvement plans as needed.

• Relationship Building: Foster strong, collaborative relationships with FW partners to ensure effective communication and long-term partnership success.

2. Operational Timeline Management:

• Project Scheduling:Develop and manage detailed operational timelines to ensure all studies are executed on time and within budget.

• Resource Coordination:Align regional projects with research team requirements and overall resource capacity to ensure smooth project staging and execution.

3. Questionnaire Management:

• Questionnaire Ownership: Act as the primary owner of all questionnaires within the designated territory.

• Preparation and Customization:Oversee the preparation of questionnaires, incorporating client-specific requirements into studies to ensure relevance and accuracy.

• LOI Management:Proactively manage survey length in conjunction with the research team.

• Survey design: Ensure best practice in survey design is implemented e.g. mobile optimisation.

4. Operational Process Design:

• Process Development:Design and implement robust end to end operational processes from the receipt of the designed questionnaire through to the delivery of data.

• Process Optimization: Continuously evaluate and optimize processes to enhance efficiency and quality of project delivery.

• Issue Resolution: Proactively identify potential project risks and issues and implement solutions to mitigate them promptly.

5. Sample Management:

• Fieldwork Oversight: Monitor fieldwork activities to ensure effective sample management and adherence to study protocols.

• Response Rate Management:Implement strategies to manage response rates.

• KPI Monitoring:Track and analyse demographic and other core Key Performance Indicators (KPIs) to maintain sample quality, consistency and representativeness.

• Market expert: Ensure comprehensive knowledge of the territory markets including demographics and FS positioning in order to facilitate the effective tracking of sampling and data quality through fieldwork.

6. Sample Quality Assurance:

• Quality Control: Ensure rigorous quality control measures are in place to maintain the integrity of the sample that reports the data.

• Link Testing and Data Verification: Conduct thorough link testing and data checking to ensure accuracy and reliability of the data collected.

7. Data Preparation and Delivery:

• Data File Preparation:Prepare data files in accordance with agreed specifications inclusive of merging and weighting, ensuring they meet the required standards and expectations.

• Final Data Review:Conduct a final review of data files to ensure completeness and accuracy before delivery to research teams.

8. Stakeholder Collaboration:

• Cross-Functional Coordination:Collaborate with internal teams, including research and client success to ensure seamless project execution and delivery.

• Stakeholder Communication:Provide regular updates to senior management and key stakeholders on project status, challenges, and successes.

Role specific knowledge and experience:

• 5-7 years’ experience in an operations management role in the market research industry

• Extensive experience in selecting, negotiating, and managing outsourced partners and vendors.

• Proven track record of establishing and maintaining Service Level Agreements (SLAs) to ensure high-quality and timely service delivery.

• Strong background in project management, with the ability to develop and manage detailed operational timelines.

• Experience in coordinating multiple projects simultaneously, ensuring alignment with resource capacity and team requirements.

• Experience in managing sample selection, fieldwork monitoring, and response rate strategies.

• Strong background in quality control practices, particularly related to sample integrity and data accuracy.

• Experience with link testing, data verification, and preparation of data files to meet specified standards.

• Sector experience working with financial services data would be an advantage

• Strong verbal and written communication skills

• Curiosity and solution-focused thinking

End to end delivery management of IT programs (preferably multi country implementation).

• Some payments domain exposure (search for key words like SWIFT, ISO20022, MEPS+ etc.).
• Must have handled large teams, must have delt with multiple stakeholders in a BANK.

• Minimum 12+ years of experience as Project manager / Program Lead / Initiative Lead roles in Transactions Banking, Payment’s delivery programs
• Managed several related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction.
• Responsible for the project planning, budget, structure, schedule and staffing requirements for the delivery organization.
• Hands on in Payments & Cash Management Domain

• Lead and deliver large payment HUB implementation program for a leading bank with responsibility for a definable segment of the implementation
• Responsible for the translation of the client's complex business requirements into formal agreements.
• Own & deliver outcome-based delivery programs with strict KPIs
• Establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results
• Working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution
• Responsible for operational adherence
• Responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery of Build Projects, Package Implementation or Managed Services