Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Responsibilities

• Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
• Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
• Reviewing financial reports to identify ways to improve profitability
• Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels
• Reviewing menus with chefs to ensure food quality standards are being met
• Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
• Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
• Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
• Establishing long-term business goals and objectives to improve the overall performance of the restaurant

Our client, an asset management firm is looking for a Finance Manager (Fund Management/ Asset Management) to support their growing business across the Asia Pacific region.

Key Responsibilities:

• Oversee the accounting and finance functions for multiple funds and separate accounts.
• Collaborate with the Finance Manager to manage financial operations, ensuring accuracy and compliance.
• Provide hands-on support with financial reporting, cash flow management, and process development.
• Work closely with third-party administrators and service providers to streamline operations.
• Liaise with their global offices to meet all reporting requirements.
• Analyze financial data to support strategic investment decisions and enhance fund performance.

Qualifications:

• Bachelor's degree in Finance, Accounting, or a related field.
• Strong knowledge of financial reporting, cash flow management, and regulatory compliance.
• Excellent communication and interpersonal skills to work effectively with global teams.
• Ability to work collaboratively with third-party administrators and service providers.

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

Job Purpose

The industrial relations manager is responsible for managing and fostering strong labour management relations within SMRT. The manager plays a critical role in promoting a harmonious working environment by addressing employee concerns, handling union management disputes as well as ensuring compliance with Collective Agreements and local labour legislations.

Responsibilities

• Responsible for designing and delivering a comprehensive industrial relations strategy with the key focus on strengthening of union management relations and union engagement.
• Act as the focal point for union related matters, provide timely feedback from union to internal stakeholders, HR business partners and HR centres of Excellence where required.
• Collaborate with line managers and HR Business Partners to address all phases of employment related issues involving union such as performance management, grievance handling and disciplinary related matters.
• Partner internal stakeholders and HR Business Partners to engage and seek union inputs pertaining to roll out of new company initiatives and policies.
• Provide guidance and technical expertise to HR Business Partners relating to Industrial Relations Act, Trade Unions Act and Collective Agreement interpretations.
• Foster stronger union management relations by organizing tripartite activities such as Public Transport Workers Appreciation Day, Labour Management Training and Labour Management Retreat.
• Participate and assist in collective bargaining and annual bonus and merit increment negotiations.
• Assist to conciliate and resolve employment related disputes at Ministry of Manpower (MOM) and/or Tripartite Alliance for Dispute Management (TADM)
• Lead and/or participate in other cross functional projects as assigned.

Qualifications & Work Experience

• A degree in any discipline.
• Experience in partnering union to promote strong labour management relations.
• Prior experience working in employee relations or industrial relations role would be advantageous.

Skills

Technical skills include:

• Sound knowledge of local labour legislation such as the Employment Act and Industrial Relations Act.
• Well versed in handling employee grievances and collective bargaining.

Generic skills include:

• Good interpersonal and problem-solving skills.
• Self-starter with strong leadership qualities.
• Excellent written and oral communication skills.
• Ability to hands-on, multi-task and handle stress well.

We regret that only shortlisted candidates will be notified.

•  Involved in campaign management, including planning of product

promotion, product launches, product listing, campaign follow up etc

•  Managing a team of ecommerce specialists including web designers,

graphic artists, SEO experts, copywriters, and programmers

•  Managing and growing an online store with multiple departments,

including marketing, design, customer service, operations,

fulfillment, and IT

•  Determining which products will be most successful based on

competitor offerings and customer preferences

•  Managing all aspects of the company’s ecommerce business

including inventory, shipping, customer service issues, and taxes

•  EDI or API integrations, new item setup, ongoing error handling &

escalation to developer resources, etc.

•  Assist to develop and implement demand generation plans to grow

site revenue

•  Liaise with Designer Team on artwork requirements and monitor

deadlines for completion

•  Responsible for stock inventory accuracy and to address any

discrepancy

•  Assist Customer Relations department on product knowledge
•  Generate analysis and sales reports on regular basis
•  Logistic coordination when required
•  Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations
•  Other duties as assigned

 Flexibility to manage a business that can operate 24/7/365

Skills:

 Inventory management

 Customer service

 Data analysis

 Communication

 Operations managers

Requirements:

 Degree or above

 5 + years of relevant work experience; within a similar

eCommerce role

 Management experience in operations, preferable in Grocery

retail, including positions of leadership.

 1- 3 years of experience in working with or developing

eCommerce operations systems.

 1 -3 years experience working across eCommerce project

launches and managing project roll-outs

 computer programming languages, website design and coding in

Python, PHP, Linux,

 Effective interpersonal and communications skills (verbal and

written)

 Proficient in Excel, PowerPoint

 Strong analytical skill

 Identify with companys corporate culture and obey the

company's arrangements;

 Demonstrated ability to work in a fast-paced, “self-starter”

environment.

 Team player with a positive ‘can-do’ attitude.

 Energetic and enthusiastic – has a sense of urgency.

 Ability to multi-task and meet simultaneous tight deadlines.

 Has the ability to thrive in a challenging environment where

priorities often change.

 Passionate about the customer and all elements of the customer

experience.

 Flexibility to manage a business that can operate 24/7/365

 A desire to continually learn, improve and go the extra mile

 An attitude of accountability and excellence.

Make an Impact by

• Design and develop Electrical systems for new and existing data centers, including but not limited with MV/LV power distribution, backup power, Earthing &lightning protection systems, Load balancing & distribution, lighting& emergency lighting , acoustic design , cable containment systems, T&C procedures.
• Select and procure electrical equipment, ensuring it meets safety standards and performance requirements.
• Perform calculations to determine power requirements, equipment capacities, and circuit loads.
• Critical Data Centre equipment design including EHT Transformer, Switchroom bay, Ring Main Unit, Transformers, Uninterrupted power supply, Batteries, Switchboard, Automatic/Statis transfer switch, Busduct, End Feed Unit, Tap Off Unit, Standby Power Generators, etc. Sequence of Operations, Control Systems, Fire Detection/Suppression systems, DRUPS, fire protection, plumbing and sanitary system.
• Collaborate with the core team to understand, develop and update the data centre mechanical designs, starting from basis of design (BOD), feasibility study, concept and detailed design development to issue for constructions (IFC) documents, for new data centre project buildouts and major infrastructure upgrades to all levels of testing and commissioning works.
• Update and maintain the internal design specifications, drawings, and standards in accordance with the latest configurations and including all 'lessons learned' in relation to all equipment. Perform design and equipment submittal review for new Data Centers.
• Evaluate the design& construction and operation of mission-critical facilities and associated MEP components.
• Liaise with internal business units and external customers for technical requirement to translate into executable plan for implementation by consultant and/or contractor.
• To Participate and Review Data Center MEP Design and other necessary disciplines for new data center builds and data hall fitouts.
• Create data hall layout plans and perform test fits to validate server capacity plans and failover calculations.
• Evaluate facility processes and industry best practices to drive efficiencies and effectiveness in the Electrical Power line up.
• Perform technical design reviews and proposal for data centre first of kind systems and equipment.
• To continually find ways to collaborate and break new ground to enhance MEP design to meet future needs. Develop innovative solutions.
• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.
• Support the DC Engineering FM team to become a Subject Matter Expert and understand how to overcome design limitations and risks.
• Interface with internal stakeholders to promote standards that maintain consistency and reliability in services delivered.
• Liaise and assist Operation team to identify/understand Electrical System issues and provide solutions.
• Review data centre commissioning scripts to ensure they accurately test all modes of operations. Witness key commissioning tests on site.
• Conduct site inspection and work with onsite field engineers, as well as provide engineering evaluations, mechanical systems audits, and start-up as needed.
• Continually maintain positive and collaborative working relations with partner teams, vendors, teammates, and internal customers.

Skills for Success

• Bachelor’s degree in Electrical Engineering or relevant discipline.
• Minimum 5 years of mission critical design experience and end to end Electrical design experience from Extra High Tension to Low Tension in AC and DC System in mission critical design, construction and operations.
• Knowledge of large-scale mission critical facility’s Electrical infrastructure systems.
• Experience with fast-track design/build projects and or multiple significant upgrade projects.
• Fundamental knowledge in Electrical Power load flow, Fault analysis and Protection in the Electrical Power System.
• Ability to incorporate Renewable Energy System to the Distribution Network and strong understanding of Electrical codes and standards.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to safety.

To Apply:

Please send your latest CV in word file to [email protected]

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.R21103082)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Overseeing the preparation of essential reports and written materials for major gift fundraisers, such as gift agreements and terms of references, and to upload to the necessary systems.
• Assisting the communication and marketing specialist in packaging customized proposals.
• Implementing a consistent due diligence process on prospects and donors to mitigate reputational risk to SMU and comply with MOE and IPC's corporate governance policies.
• Ensuring the accuracy of stewardship reports and conducting thorough third-eye checks.
• Coordinating events aimed at enhancing donor involvement, cultivation, and stewardship.
• Supporting and coordinating events involving donors across various schools, offices, institutes, and centers of the University.
• Assisting the VP/Director of the Office of Advancement in drafting different management reports.

• Diploma or Bachelor's degree with a minimum of 8 years of demonstrated excellence in administrative work, CRM and communications.
• Excellent proficiency in Microsoft Office Suite and CRM systems (e.g., Microsoft Dynamics, Sharepoint, Raisers' Edge).
• Strong organizational and administrative skills, with familiarity of fundraising operations.
• Creative and critical thinker able to gather, infer and synthesize information from multiple sources systematically and coherently.
• Strong, detail-oriented, multitasking skills, with the capacity to handle multiple projects and support a variety of personnel whilst ensuring accuracy and compliance in all administrative processes.
• Ability to find solutions and navigate the nuances and interpretations of external policies and internal guidelines to support advancement work.
• Experience working with large, complex databases preferred.
• Demonstrate a strong work ethic and excellent written and verbal communication skills.
• Detail-oriented approach,
• Ability to work collaboratively in a fast-paced team environment.
• Passion for higher education and the nonprofit sector is desirable.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Category Strategy Management for selected category areas
  • Professional Services Such as HR services, Legal & Tax Services
  • Travel Management
• Engage internal stakeholders to understand and refine requirements according to external supply market and across different schools.
• Manage relationship with suppliers according to suppliers' segregation, driving improvement actions and installing a cadence/dashboard/metrics to track suppliers' performance.
• Document and Ensure compliance to Policies/Procedures/Processes in close collaboration with Internal Audit and stakeholders.
• Lead change management and process improvement to reduce non-value-added activities by engaging stakeholders, challenging status quo and providing thought leadership.
• Minimize contractual risks by ensuring proper Contract Management with regular reviews through close working relation with Legal.
• Lead negotiations and devise negotiation strategies with the support of cross functional team to deliver agreed savings by utilising tools such as Benchmarking, Tender, Bidding, Value Engineering etc.
• Review supplier base regularly for optimization and consolidation according to internal requirements and external supply market situation.
• Provide consultancy services to their stakeholder and should know about category market trends.
• Help lead procurement initiatives for decision making and take ownership of these initiatives.

• Bachelor's degree or Diploma with at least 6 to 10 years work experience in category procurement.
• Supply Base knowledge in assigned categories.
• Tech knowledge in assigned categories.
• Experienced in Category Management in Indirect Procurement & Services.
• Supplier Relationship Management Skills.
• Negotiation Skills.
• SAP, Ariba knowledge.
• Procurement Process Source to Contract (S2C), Procure to Pay (P2P) knowledge.
• Ability to understand, engage and influence stakeholders to optimize Procurement Process together.
• Able to provide clarity into Procurement Process and compliance requirements to stakeholders.
• Able to drive changes to address gaps in processes with minimal supervision.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Analysis of training data and generating of reports for the purposes of audits
  • Collect and compile training data from various sources, including training sessions, participant evaluations, and SSG (SkillsFuture Singapore) survey feedback.
  • Analyse training data to identify trends, patterns, and areas for improvement in training delivery and effectiveness.
  • Generate comprehensive reports summarizing key findings and insights from the analysis of training data, ensuring accuracy and relevance for audit purposes.
  • Collaborate with internal stakeholders, including programme managers, program coordinators, and other supporting teams, to gather additional data and context as needed.
  • Conduct periodic audits of training programs and processes to ensure compliance with regulatory requirements, organisational standards, and industry best practices.
  • Provide recommendations for corrective actions or process improvements based on audit findings, working closely with relevant teams to implement changes and monitor outcomes.
  • Maintain documentation and records related to training data analysis and audit activities, ensuring accessibility and traceability for future reference.
• Preparation for SSG's new Training Partner Quality Assessment (TPQA)
  • Creation of processes to ensure the successful execution and conformance of SSG's TPQA.
  • Ensure required documentation and points of contact are defined and maintained.
• Course Application Related Processes on government digital platforms (TPGateway)
  • Collation and screening of new course application data from our training teams as they create new programmes CET Learners.
  • Creation of course application drafts and facilitation of governance/approval/audit processes.
  • Payment and Submission of applications and monitoring of application status.
  • Facilitate edits made to course applications.
  • Facilitate the retirement of programmes that are obsolete.
  • Facilitate communication with SkillsFuture Singapore (SSG) to ensure that application processes are efficient, that queries are answered promptly to facilitate quick turn-around.
  • Maintaining the SMU Academy master list of programmes for internal processes; which would impact finance, reporting and audit processes.
• Trainer Screening and onboarding
  • Vetting/Screening of trainer onboarding documents.
  • Management of trainer supporting documents for the purpose of knowledge management (Curriculum Vitae, Professional Certificates).
  • Issuance of appointment letters (Official appointment letters with fixed durations, with option to renew in the future).
  • Creation/updating of training and enablement materials to be used to onboard our new/existing trainers to improve CET trainer teaching quality.
  • Conduct training visits to gather insights and feedback on training delivery, identifying areas for improvement and implementing corrective actions as needed.
• Preparation for SSG's new Training Partner Quality Assessment (TPQA)
  • Creation of processes to ensure the successful execution and conformance of SSG's TPQA.
  • Ensure required documentation and points of contact are defined and maintained.
• Supervising a team of student assistants
  • Supervise a team of 4 to 7 student assistants in handling course applications and grant management processes.
  • Ensure adherence to Singapore Management University's governance processes regarding the safety and security of personal data, including managing accesses to TPGateway and conducting checks on data security.
  • Schedule student assistant staffing to ensure adequate coverage for course application and grant management tasks.
  • Maintain updated work logs and ensure timely submission of reports.
  • Provide guidance and support to student assistants in completing their tasks effectively.
  • Foster a positive and collaborative work environment among the student assistant team.
  • Conduct regular performance evaluations and provide constructive feedback for improvement.
  • Collaborate with university staff and faculty as necessary to streamline processes and address any issues that arise.
• Other duties
  • Any other duties as required by the SMU Academy.

• Degree with at least 2 years of relevant work experience.
• Familiarity or previous experience with Education quality assurance (PQAF, QAFU, TPQA, etc.) would be advantageous.
• Keen attention to detail and proactive problem-solving.
• Strong collaboration and communication skills for effective teamwork and stakeholder engagement.

https://academy.smu.edu.sg/overview

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Able to speak English & Mandarin adequately
• Willing to work on alternate weekends & public holidays
• Customer interactions & satisfication
• Answering phone calls & assist with customer queries
• Helping with sales and marketing

Singapore Wake Park is the Nation's only Cable-Ski Park. 15 mins walk to Siglap MRT (Opens late June 2024)

This position reports to the Director. Company is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace. You will be responsible to provide assistance to clients and customers regarding energy solutions. You must help organizations manage the project with our engineers and Consultants to develop such solution comply with the local agencies and authorities and also be effective in earning profits.

In addition, the ability to communicate effectively and confidently is a bonus. As you may meet up with customers, excellent interpersonal and presentation skills is an advantage. A good team player and the ability to work/ perform under pressure.

The operational procedures and techniques of organizations must be of the best possible quality and the Project Manager with company must assist clients with required resources so as to help manage the best standards of quality within the organizational structure.

1. Monitor each projects and ensure all staffs are working to their best standards and aligned with the job delegated to them. Assist in operational works such as creation of business plans and marketing efforts that customers can use to improve business and productivity

2. Ensure all plannings and progress of projects are done within the stipulated time. Monitor progress and make sure it is done in consideration of customer's requirements and needs.

3. Liaise with customers and understand what the objectives are and what results they would like to achieve. Negotiate on terms and conditions when necessary.

4. Ensure that all sites and projects are in place and in order, all manpower and materials are ready.

Responsibilities:

- manage projects for Energy Conversion Related Project (range from To S$1M to 3M) for ESS( Energy Storage System), Solar, IDC, Power Plant for Telecom Exchange, Data Centre, commercial building etc.

- To conduct site surveys, costing and design proposal to meet client’s demand and budget.

- To perform Project co-ordination in Electrical AC & DC Installation related to Energy conversion Product.

- To execute Project and to ensure projects schedule are able to meet the client requirement.

- To develop plan/strategies to secure important account locally.

- To conduct market surveys and explore new product/solution to meet

fast growing industrial/Energy market.

- To identify and response to Tender & Quotations; market and sell Power Conversion related products (such as Energy Storage System, Li ion batteries, Rectifier and AC UPS) in industrial/Energy Market.

- To Conduct training to clients.

Job Description

• Plan and control manning to meet business needs and according to budget

• Monitor the reservation status of the restaurant

• Supervise team members to ensure that all tasks assigned/required in the restaurant are carried out on time and according to instruction and departmental standards

• Control outsource labour supply, casual labour and overtime

• Communicate with team during daily briefings and conduct monthly department meetings

• Conduct regular training and retraining when needed

• Maintain service, standards and procedures for the outlet and to ensure that they are achieved

• Ensure hygiene and food safety compliance in the outlet and related areas

• Lead the F&B team to personalize the guest dining experience

Job Requirements

• Minimum 5 years in F&B restaurant management position

• Possess strong background in Food & Beverage operations

• Good interpersonal and communication skills

• Competent in Microsoft Office applications

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Be involved in the organisation and operations of major strategic events undertaken by the unit, including front line responsibilities like hospitality during events, ushering of VIPs/guests.
• Assist in the administrative, operational, technical and logistical aspects of assigned events.
• Be aware of the current general topical issues locally, regionally and globally, and be able to propose and write on relevant topics/synopsis.
• Work collaboratively within the Office of Corporate Communications and Marketing, with other SMU key offices and external organisations to jointly mount major strategic events.

• Diploma or Degree with 1 to 2 years relevant working experience.
• Event management experience.
• IT savvy.
• Able to articulate confidently.
• Team player with good inter-personal skills.
• Recent graduates are welcome to apply.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Paya Lebar Quarter

Responsibilities:

You will assist to resolve policyholders’ and Financial Representatives’ issues relating to insurance policy.

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;

• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;

• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;

• Provide excellent customer service experience;

• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;

• Highlight any potential concerns/risks and proactively shares best risk management practices; and

• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such

as assisting Digital Comms and Call Centre;

• May be rotated amongst the different Service Centres;

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3800

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

ORGANIZATION OVERVIEW

Special Olympics International (SOI), headquartered in Washington, DC, is a global non-governmental organization founded on the belief that persons with intellectual disabilities learn, enjoy, and benefit from participation in year-round individual and team sports training and competition. Today, more than 6 million children and adults with intellectual disabilities participate in over 100,000 games and competitions in over 190 countries. The Asia Pacific Region consists of 35 countries from Japan, Afghanistan, South Asia, Southeast Asia, Australia, New Zealand and the Pacific Islands.

POSITION SUMMARY

The Finance manager reports to the Director of Finance and will be responsible for all accounting transactions, finance month end close, financial data analysis, and all financial compliance activities of the organization. The role will also support the Director of Finance in all bank transactions, bank account management and cash forecasting. This is a replacement role in the finance and admin function of Special Olympics Asia Pacific. We are looking for an experienced and versatile individual keen to grow in the role and with a growing organization, who is hands on, an independent and team worker, and capable of operating across a broad spectrum of responsibilities.

PRIMARY RESPONSIBILITIES

The responsibilities of the Finance manager include, but are not limited to:

Finance

• Manage all invoices, receipts, payments and other financial transactions
• Recording of financial transactions.
• Cash management.
• Financial reporting and analysis.
• Assist in budget planning, forecasting and budgetary controls.
• Financial data analysis and cash forecasting to support decision making.
• Identify, rollout and upkeep of metrics on the key performance and compliance indicators of the organization.
• Identify and improve on internal processes.

Compliance

• Ensure compliance to Special Olympics policies and procedures, and all regulatory requirements and audits the organization is subject to. Remain current with and report out on changing regulations in the non-profit sector.
• Review and update existing financial and other policies impacting compliance with internal and regulatory requirements.
• Support the Annual Financial Audit.

Others

• Provide grant management support in the areas of grant governance & compliance, grant process improvements and grant reporting.
• Develop & update internal policies and procedures to support the grants compliance program; and build & introduce replicable processes for grant reviews.
• Ad hoc management and administrative support.

Required Qualifications:

• Accounting qualification or equivalent with relevant experience of not less than 10 years directly related to the duties and responsibilities mentioned.
• Strong attention to detail and willingness to be hands-on as required, along with skills in organization, time management and prioritization.
• Demonstrated ability to communicate effectively, including compliance policies, procedures and complex concepts, to a culturally and professionally diverse range of stakeholders.
• Proficiency with Microsoft office applications (Excel, Word, Outlook, PowerPoint) and strength in learning new technologies and programs.
• Ability to work independently, as well as in a group.

Desired Qualifications:

• Not less than 10 years of finance experience supporting a business or non-profit organization
• Grant management or project management experience.
• Navision accounting software or similar accounting software.
• Experience working in a regional or global landscape.

**Job Title: Cafe Manager**

**Job Description:**

The Cafe Manager is responsible for overseeing the day-to-day operations of the cafe, ensuring smooth functioning, exceptional customer service, and profitability. This role involves managing staff, maintaining quality standards, and fostering a positive working environment.

**Responsibilities:**

1. **Staff Management:** Recruit, train, and supervise cafe staff, including baristas, servers, and kitchen personnel. Schedule shifts, assign duties, and provide ongoing guidance and support.

2. **Customer Service:** Ensure that customers receive excellent service at all times. Address customer inquiries, feedback, and complaints promptly and professionally.

3. **Inventory Management:** Oversee inventory levels, place orders for supplies, and manage stock rotation to minimize waste and ensure freshness. Monitor food and beverage costs to optimize profitability.

4. **Menu Development:** Collaborate with the culinary team to develop and update the cafe menu, considering customer preferences, seasonal availability, and cost-effectiveness. Introduce new items and promotions to attract and retain customers.

5. **Quality Control:** Maintain high standards of food and beverage quality, presentation, and consistency. Conduct regular inspections of food preparation areas, equipment, and service areas to ensure compliance with health and safety regulations.

6. **Financial Management:** Develop and manage the cafe budget, including revenue targets, expenses, and profit margins. Analyze financial reports, identify areas for improvement, and implement cost-saving measures where possible.

7. **Marketing and Promotion:** Plan and execute marketing initiatives to drive customer traffic and increase sales. Utilize social media, email marketing, and other channels to promote special events, promotions, and loyalty programs.

8. **Compliance:** Ensure compliance with all relevant health, safety, and sanitation regulations. Stay informed about industry trends, best practices, and legal requirements to maintain operational compliance.

9. **Stakeholder Relations:** Build positive relationships with suppliers, vendors, and other stakeholders to negotiate favorable terms and maintain smooth business operations.

10. **Performance Evaluation:** Conduct regular performance evaluations for cafe staff, providing constructive feedback and recognizing achievements. Implement training programs to enhance employee skills and knowledge.

**Requirements:**

1. **Previous Experience:** Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a cafe or restaurant setting.

2. **Leadership Skills:** Strong leadership abilities with the ability to motivate and inspire a team. Excellent communication, interpersonal, and conflict resolution skills.

3. **Customer Focus:** A passion for delivering exceptional customer service and creating memorable dining experiences.

4. **Financial Acumen:** Solid understanding of financial principles, including budgeting, cost control, and revenue management.

5. **Organizational Skills:** Excellent organizational and time management skills with the ability to prioritize tasks and delegate effectively.

6. **Problem-Solving Ability:** A proactive approach to problem-solving and decision-making, with the ability to handle challenges calmly and efficiently.

7. **Food Safety Knowledge:** Thorough understanding of food safety standards and regulations, with a commitment to upholding hygiene and sanitation practices.

8. **Computer Literacy:** Proficiency in using computerized POS systems, inventory management software, and basic office applications.

9. **Flexibility:** Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.

10. **Education:** Bachelor's degree or equivalent qualification in hospitality management, business administration, or a related field is preferred.

**Note:** The above job description and requirements serve as a general guideline and may vary depending on the specific needs and preferences of the employer.

• Handle the administration and operations of the restaurant
• Ensure the efficiency of restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
• Plan marketing activities and executing plans to improve sales and profitability
• Assist Profit and Loss reports and meetings, be in charge of food and manning control of the restaurant
• Plan and supervise activities of staff
• Respond efficiently and accurately to customer complaints
• Train and maintain high standards of service, quality control, hygiene, and health and safety
• Delivering superior food and beverage service and maximizing customer satisfaction
• Regularly review product quality and research new vendors
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Handle the administration and operations of the restaurant
Ensure the efficiency of restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
Plan marketing activities and executing plans to improve sales and profitability
Assist Profit and Loss reports and meetings, be in charge of food and manning control of the restaurant
Plan and supervise activities of staff
Respond efficiently and accurately to customer complaints
Train and maintain high standards of service, quality control, hygiene, and health and safety
Delivering superior food and beverage service and maximizing customer satisfaction
Regularly review product quality and research new vendors
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Promote the brand in the local community through word-of-mouth and restaurant events
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Experience working in an Indian restaurant
Strong knowledge of Indian cuisine
Hotel experience is preferred

About the role

Manager in Training (Food & Beverage Division)

The Manager in Training (MIT) programme (18 months) at Four Seasons is designed to give participants the tools they need to accelerate their careers and succeed as future leaders. In addition to operational exposure and training, MITs will be exposed to valuable management experiences, project work, a buddy and mentor, as well as feedback throughout the program.

What you will do

You will be exposed to different outlets through quick department-wide rotations.

Start in-depth departmental learning by mastering key line position(s), then move into a Supervisor or acting Assistant Manager role to practice management skills.

To solidify your learning, you will take charge of your management experience and project work with the tools (e.g. Training Syllabus, Manuals and Experience Maps etc.) provided.

What you bring

• Preferably with a degree in Hospitality Management or its equivalent
• Potential to lead and motivate others
• Curiosity and interest in the luxury market
• Go-getter, assertive, creates own opportunities
• Previous experience within Four Seasons (or a top luxury group) will be an advantage

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and holidays

Responsibilities:

• Lead and manage a team of professional staff.
• Provide excellent client service and ensure deliverables timelines are met.
• Responsible for billings, fee negotiations and recovery for each client engagement.
• Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
• Review current process flow for improvements and assist in the implementation of recommendations.
• Build strategic client relationship with existing / potential clients to generate pipeline of leads.
• Drive business development and new business growth
• Ensure compliance to SOPs and regulatory updates.
• Execute client service excellence at all times.
• Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
• Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
• Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .

Requirements:

• Business Degree or diploma
• Minimum 5 years of payroll experience in a service provider environment is required
• Experienced in leading and managing at least 3 – 5 team members
• Preferably with Prosoft and/or other payroll software experience
• Strong spreadsheet skills (Excel) and good knowledge of Word
• Ability to work independently and as a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Client service oriented and able to interact with clients at ease
• Able to work in harmony with co-workers
• Drive for results
• Determination and persistence

Responsibilities:

• Perform general and specific IT related controls on client’s system by examining records, clients operating system’s policy and processes
• Monitor progress, manage risk and ensure that key stake holders are kept informed about progress and expected outcomes of the review
• Complete documentation of audit tests, findings as well as recommendation
• Identify, analyse and interpret data using data analytics tools
• Work well in teams and show dynamism, flexibility and willingness to continually learn and coach
• Consistently deliver quality works

Requirements:

• Degree in Accountancy/Computing
• Minimum 5 years of IT audit experience, preferably from Big 4
• Strong analytical skills, experience in data analytics preferred
• Proactive and possess the passion to lead by example
• Strong communication and interpersonal skills as well as good report writing skills
• Strong problem-solving skills and ability to multi-task and work within tight deadlines
• Possess CISA is an added advantage

Be part of a growing practice in the world's 5th largest consulting firm! We provide consulting and advisory services related to and not limited to financial health screening, data analysis, HR and Payroll, and assist family business to revamp/transform.

You are required to:

• Lead team to conduct primary and secondary search, do data compilation and analysis together with the consultants.
• Brainstorm and source for marketing ideas, involve in development of marketing strategies and plans, implement marketing activities
• Support in project operations and management including liaising with the relevant stakeholders and partners.
• Coach and mentor team members including on the job training and timely performance review.

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Minimum degree in Marketing, Business, Management or equivalent
• Minimum 6 years experience in Brand consultancy or equivalent
• Excellent verbal and written communication skills are essential
• Able to multi-task and have a strong capability to meet deadlines and client expectations
• Possess excellent analytical skills, strong attention to detail and able to work with minimal supervision
• Must be a collaborative team player, who takes initiative and possesses flexibility
• Proficient in MS office
• Outspoken with excellent communication and interpersonal skill
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

Job Description

• Manage a portfolio of travel agents clients as assigned by Director of Sales.
• To achieve monthly sales targets assigned by the Director of Sales.
• To grow travel agent business and maximize room sales revenue for the Hotels.
• Building long term business relationship and analysis on performance of each account.
• Minimum of 20 quality sales contact per week, including sales visits, site inspection and entertainment.
• Familiarization with work process and approval process for rate management of Corporate/Leisure accounts, credit application and etc.
• Working closely with Director of Sales, he/she will assist in management of the assigned portfolio for maximum productivity and revenue generated; to craft sales strategies and direct overall sales efforts towards maximizing revenue for Corporate/Leisure segment; & Assistant Director of Sales to execute pre-agreed strategies that target at Corporate/Leisure business growth.
• To proactively source and develop new Corporate/Leisure business in defined areas and market segments, in line with annual revenue budget.
• Responsible for the development and maintenance of all sales accounts and portfolio assigned.
• To provide accurate management reports and use these as a basis on which to manage and review account performance and communicate future plan.
• Participate in sales calls to acquire new business and increase in market share.
• Represent Worldwide Hotels at appropriate industry events, such as Conferences & Trade Shows.
• Forecast future travel patterns and proved trade feedback to the management.
• Timely submission of monthly & quarterly sales reports to Director of Sales.
• Any other tasks as and when assigned by Director of Sales – Leisure or AVP Sales.

Job Requirements:

• At least minimum 5 years of Corporate sales experience in the hotel industry. Experienced candidates will be considered for Senior Sales Manager position.
• Possess at least Diploma in related discipline.
• Possess strong leadership and innovative skills set.
• Excellent interpersonal skills with problem solving abilities and strong communication skills.

Technology Manager

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

About the function

Technology Strategy & Advisory (TS&A) helps shape, architect and deliver exceptional value from technology for our clients. TS&A operates at the intersection of industries, platforms, cloud, data and AI. Our team of technology strategists, enterprise architects and transformation excellence practitioners work with chief information, technology, and data officers on how they can best use technology and innovation to reinvent their business.

Key Responsibilities:

• Shape the role of technology in business strategies through the assessment of current technology footprint.
• Drive strategic opportunities to incorporate innovative technology solutions into business transformations.
• Identify and prioritize opportunities based on a detailed assessment of the current technology landscape, requirements, and company's overall strategic vision.
• Develop operating model and business case to incorporate technology components.
• Create thought leadership that presents insight, knowledge, guidance, and recommendations on market-relevant technology.

Requirements:

• Experience in developing business, technology, or functional strategies to drive transformative solutions.
• Knowledge of operating model development, industry insights, cloud strategy & insights and Value architecture & realization
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• This role demands a blend of technical expertise, strategic thinking, and the ability to work collaboratively to deliver Tech Strategy & Transformation solutions that drive business success

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The successful candidate will work in a team and required to:

• Prepare timely and accurate monthly, quarterly and yearly financial statements for local and multinational companies which include preparation of budget and variance analysis, diagnostic assessment or health check, through the use of computerised accounting and ratio analysis solutions.
• Manage both local and multinational companies payroll for their staff which include compliance of all applicable taxes and government regulations.
• Provide in-depth accounting and financial advise to clients.
• Keep track of expenses reporting and GST application& submission of GST returns

We welcome you to join and grow with us, if you possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 5 to 8 years of relevant experience in accounting and advisory field
• Abreast with the latest technical and accounting standards such as SFRS, IFRS and US GAAP
• Ability to plan and manage teams
• Good and sound knowledge of outsourcing environment
• Service-oriented and commercially focused, we seek confident, extremely well-organised candidates who can analyse and make things happen, and work effectively in a highly motivated environment.