1. Singapore locals or PRs are preferred;

2. It is best to have BUSINESS DEVELOPMENT MANAGER work experience.

3. Those who can accept overtime work, Accept the 24-hour two-shift working system.

4. The monthly salary is between SGD9900-18800

5. The work place is in the club store. You must be approved by the police station before you can start working.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408. Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

The role will be part of IT Infrastructire team and is responsible for establishing and maintaining robust project management practices to drive efficiency, ensure compliance, and deliver successful project outcomes. This role focuses on creating frameworks, monitoring project performance, and aligning teams with organizational goals.

Responsibilities:

• Establish a framework to monitor and ensure compliance with project management processes.

• Set up review boards for project evaluations, decisions, and risk management.

• Identify opportunities for process improvements and drive efficiency across workflows.

• Track and mitigate project risks using risk registers.

• Define KPIs to measure project management effectiveness and continuously improve processes.

• Create detailed project management process guides, checklists, and training materials.

• Conduct workshops and training sessions to educate teams on the project management methodology.

• Organize and run Portfolio Board meetings, including demand review and clarification.

• Work closely with internal teams to ensure alignment across projects and meet stakeholder expectations.

Skills and Experience:

• Bachelor's degree in IT, Computer Science, or a related field.
• PMP and ITIL certifications required. SaFe Certification preferred.
• Strong understanding of datacenter, stroage, servers, virtualization and digital infrastructure.
• Excellent analytical, collaboration, communication,negotiation, and presentation skills.

Job Description & Requirements

Wideangle

We are one stop interior design and build company in Singapore.

Our design experience widely covers the various types of industry projects such as Retail & Commercial Design, Corporate Design, and Hospitality Design.

We need self motivated people that are able to handle stress & deadline.

Job Description/Requirements

• Responsible for the project quality and safety plan
• Monitoring the sub-contractor schedules
• Updating and alerting Project Manager on delays and suggesting ways to expedite progress and catch up on delays
• Scheduling programs and weekly/monthly basis updates
• Perform schedule monitoring and updating on construction schedules preparation of periodic progress reports with commitments and forecast
• Monitor project compliance with project management standard policies, procedures and templates through project audits
• Paper work assigned by General Manager.
• Able to work under pressure, multi-task and independent
• Positive attitude
• Assist to request quotation from subcontractor/ supplier
• Any other duties as assigned by the management

Benefits:

• Basic Salary up to $5,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Operation Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for conducting morning briefings, delegates duties to Team Leaders, and provides budget updates to the Finance Department. They oversee the preparation of monthly schedules, consolidate feedback from teams, families, and clients, and ensure quality control of standards, rituals, and customs. They improve operational systems and processes, review SOPs for efficiency, plan and review compensation actions, and enforce policies. They manage the welfare and health of operations staff, handle HR matters such as leave approval and overtime, oversee recruitment and interviews, and perform other ad-hoc duties as assigned by the Managing Director.

Qualifications:

• Strong Leadership skill
• Self- driven, resourceful
• Excellent communications and interpersonal skills
• Able to work in a face paced environment
• Strong team player, patient and able to provide guidance to large team of staff

What you will be doing:

• Research business, Financial and sales conditions for all automotive business
• Strategizing planning processes and Upsell and cross-sell planning for profit maximization
• Forging new relationships and shaking up earnings structure in cooperation with stakeholders across the organization to establish greater synergy
• Conducting marketing research, Commoditizing, and providing comparison information
• Work closely with stakeholders to prepare for investment opportunities which include but are not limited to crafting proposals, due diligence preparation, and implementation plans for the automotive business
• Work closely with stakeholders and lead the initiative to strategically achieve the revenue target, across all the after-sales business units regionally.
• Oversee business performance and optimize the profit margin of the after-sales business.
• Expanding customers and building relationships through sales and service products to achieve revenue locally, and as a group.
• Illuminate risks/opportunities and anticipate necessary actions to limit risks and transform opportunities.
• Establish and implement the standardization of inspection, recondition, sales and operations Standard Operating Procedures all across the different entities across the group. Establish and implement a standardized workshop business and operational infrastructure across the regional countries.

What we are looking for:

• 10 to 15 years of experience in automotive after-sales business development, automotive parts sales & services operations, and technical knowledge.
• A Polytechnic Diploma or Bachelor Degree in Business Administration/Management or related field.
• Demonstrable track record of business development strategies.
• Strong communication, analytical and problem-solving skills
• Experience in crafting, implementing, and continuously improving automotive workshop/sales workflow, sop, and best practices.
• Possess a strong sense of integrity, entrepreneurial spirit, and grit to ensure that the operations are aligned to business goals and deliver the best customer experience consistently.

Candidates without any experience are welcomed! On-job training will be provided once onboard.

Summary:

• Chinese Language Tuition Centre
• Location: Tampines
• Work Week: 5 days (off on Mondays & Tuesdays)
• Performance bonus
• Medical coverage
• Career Advancement

Key Responsibilities:

• Provide information and processing paperwork related to student enrollment and admissions
• In-charge of school fee collection and issue invoice
• Answer general inquiries from students or parents about the centre
• Handle administrative / operational tasks of the school
• Other ad-hoc admin duties

Requirements:

• Bilingual in Mandarin to liaise with Mandarin speaking parents and children
• Slight experience in customer service required

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Summary

The Assistant Marketing Manager will assist the Marketing Manager in overseeing the marketing aspects in the Singapore market. He/She will also require reporting and communicating the market activities to the marketing teams in China.

Job Scope

• Develop creative briefs and guide creative direction to meet objectives for all advertising and public-­facing communications, including print, digital, and video assets
• Conceptualize and execute on multichannel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging in all channels
• Design and oversee digital marketing plans including our marketing database, email, and display advertising campaigns
• Articulate value propositions for both online and offline collaterals to raise consumer awareness and influence consumer preference for our product/menu offerings
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordingly
• Undertake market intelligence and consumer insights projects, via a range of medium and platforms, to stay informed and abreast of trends and developments in the F&B sector
• Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets
• Conduct outlet briefings for major marketing campaigns

Job Requirements

• Degree and above in Marketing, Business Administration or equivalent
• Strong in planning and executing marketing programs, methods of multimedia channels and publicity of our brands
• Strong written and oral communications skills
• Resilience in meeting tight deadlines and concurrently handling different marketing campaigns
• Ability to work with cross-cultural teams and groups internationally

Job Description: Kitchen Operation Manager

Company: D’leecious Kitchen Pte Ltd

Location: 202 Bedok South Ave 1, Singapore

Job Summary

The Kitchen Operations Manager at D’leecious Kitchen is responsible for managing all aspects of daily kitchen operations, from food preparation to customer service. This role requires a proactive, strategic mindset, as the manager will play a key role in optimizing kitchen efficiency, ensuring high-quality standards, and contributing to the growth of the food stall. Working alongside the Director, the Kitchen Operations Manager is expected to take full ownership of the operations and support long-term business goals.

Key Responsibilities

- Oversee and execute all food preparation and cooking activities, ensuring that food is ready and of top quality for daily operations from 9 am to 6 pm.

- Implement and enforce strict hygiene and food safety protocols to maintain a safe, clean, and compliant work environment.

- Set daily goals in consultation with the Director and monitor key performance indicators (KPIs) related to food quality, customer satisfaction, and efficiency.

- Manage inventory with a focus on cost control, waste reduction, and maximizing freshness and quality of ingredients.

- Conduct monthly inventory audits and analyze usage patterns to streamline ordering processes.

- Negotiate with suppliers on pricing and delivery terms to optimize procurement costs, under the guidance of the Director.

- Develop customer engagement strategies to create a welcoming and memorable dining experience.

- Implement and refine processes for handling feedback, aiming to build long-term customer loyalty.

- Track customer preferences and feedback to adjust menu offerings and improve service quality.

- Identify and implement process improvements to enhance kitchen efficiency and speed of service.

- Conduct regular assessments of workflow, equipment usage, and resource allocation to optimize productivity.

- Support the Director in identifying opportunities for business expansion, menu diversification, and scaling operations.

- Prepare daily and weekly reports detailing sales, expenses, and operational insights, providing recommendations to improve profitability.

- Track labor and food costs against revenue targets, ensuring operations meet budgeted financial goals.

- Collaborate with the Director to develop monthly budgets and financial projections, contributing to the financial health of the business.

Qualifications

- Proven experience in food and beverage operations, preferably in a managerial or senior role.

- Strong knowledge of kitchen and food safety regulations.

- Experience with budgeting, inventory management, and cost control.

- Excellent interpersonal and communication skills to manage customer interactions and support the Director’s business strategies.

- Ability to work independently, manage time effectively, and make data-driven decisions to improve operations.

Job Description:

We are looking for an experienced and dedicated Logistics Director to lead and oversee operations in the logistics department of the company. He/She will create logistical plans and procedures to ensure internal and external customer requirements are satisfied. The job of a Logistics and Distribution manager entails more than just organizing products storage and distribution. You will make certain that the proper product is used and you will ensure that the right products are delivered to the right location at a reasonable cost. You may also be involved in sales, transportation, stock control, warehousing and monitoring the flow of goods.

Responsibilities:

• Responsible for the overall financial and operational excellence for the various departments: Logistics, Warehouse, Delivery and Customer Service.
• Perform strategic planning including the setting of specific KPIs for each department.
• Plan and ensure continuous improvements of service & operational delivery processes.
• Take ownership of & be involved in the annual budget process.
• Ensure that all contractual deliveries are fulfilled.
• Responsible for work safety measures & risk assessment for various departments.
• Ensuring the business operates within the company mission statement.
• Investigating customer satisfaction and reporting any issues.
• Working with department heads and senior management to get the best performance from staff.
• Responsible for business development of logistics related segment.
• Any other ad-hoc projects and duties as assigned by reporting manager and/or management.

Requirements:

• Minimum a bachelor's degree in Logistics and Supply Chain or equivalent
• Has at least 5 years of management experience

Benefits:

• Basic Salary up to $5,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Operation Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for conducting morning briefings, delegates duties to Team Leaders, and provides budget updates to the Finance Department. They oversee the preparation of monthly schedules, consolidate feedback from teams, families, and clients, and ensure quality control of standards, rituals, and customs. They improve operational systems and processes, review SOPs for efficiency, plan and review compensation actions, and enforce policies. They manage the welfare and health of operations staff, handle HR matters such as leave approval and overtime, oversee recruitment and interviews, and perform other ad-hoc duties as assigned by the Managing Director.

Qualifications:

• Strong Leadership skill
• Self- driven, resourceful
• Excellent communications and interpersonal skills
• Able to work in a face paced environment
• Strong team player, patient and able to provide guidance to large team of staff

Your Role on Our Journey:

As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a positive, proactive environment that prioritizes driver satisfaction, operational efficiency, and continuous improvement.

Your Day-to-Day Adventures:

• Lead, support, and inspire a team of Customer Experience Consultants, ensuring they meet service standards and performance goals.
• Oversee and ensure prompt, effective resolution of driver requests, concerns, and follow-ups, aiming for high satisfaction level.
• Act as a point of escalation for complex driver issues, providing solutions or recommendations and maintaining driver satisfaction.
• Regularly review team performance metrics, identify areas for improvement, and implement coaching and training to address gaps.
• Develop and refine processes to improve customer support efficiency and consistency, always aiming for the best standards.
• Maintain strong, lasting relationships with drivers, fostering a supportive community within the Lumens ecosystem.
• Collaborate with the team to identify upselling opportunities for new vehicle upgrades or contract renewals.
• Continuously collect driver's feedback, analyze trends, and provide insights to improve Lumen's service offerings and customer journey.

What Makes You a Perfect Fit:

• At least 5 years of experience in a customer-focused role, with at least 2 years in a Team Lead of Supervisory position
• Strong problem-solving skills with an empathetic, proactive approach to resolving driver issues
• Demonstrated ability to lead and inspire a team, with a track record of achieving or surpassing performance goals
• Ability to identify and act on upselling opportunities, blending customer support with sales-driven objectives
• Proficient in using CRM systems and reporting tools to monitor team performance and identify areas for improvement

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Your Role on Our Journey:

As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

Your Day-to-Day Adventures:

• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
• Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
• Keep customers updated on the latest promotion and product.

What Makes You a Perfect Fit:

• At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service
• A passion for helping and interacting with people.
• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
• Excellent communication skills and proactive, empathetic approach to customer service.
• The ability to identify sales opportunities without ever losing that personal, caring touch.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

Candidates without any experience are welcomed! On-job training will be provided once onboard.

Summary:

• Chinese Language Tuition Centre
• Location: Tampines
• Work Week: 5 days (off on Mondays & Tuesdays)
• Performance bonus
• Medical coverage
• Career Advancement

Key Responsibilities:

• Provide information and processing paperwork related to student enrollment and admissions
• In-charge of school fee collection and issue invoice
• Answer general inquiries from students or parents about the centre
• Handle administrative / operational tasks of the school
• Other ad-hoc admin duties

Requirements:

• Bilingual in Mandarin to liaise with Mandarin speaking parents and children
• Slight experience in customer service required

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

We are an Established Cleaning Company with 25 years in the Cleaning industry seeking to hire Full-Time Sales & Customer Service Officer.

Working Hours: Mondays - Fridays 9AM to 5PM

Work Location: 3 Ang Mo Kio Street 62, #03-27, LINK@AMK S 569139

Roles & Responsibilities of Sales & Customer Service Officer:

• Handles customers enquiries through phonecalls, emails and face to face interactions.
• Maintains business working relationships with customers.
• Process and manage quotations.
• Manage & organise documentation.
• Hand-over orders to invoicing department.
• Keep track and update of day-to-day cleaning schedule.
• Good in Microsoft Office applications and computer skills.
• May need to conduct cold-calling to prospective customers if required.
• Report to the management on any issues.
• Other ad-hoc duties as assigned.

Job Description & Requirements

Oversee the day-to-day operations of a nursery.

Key Responsibilities

• Oversee and improve the daily functions of the nursery and projects
• Procurement of plants, materials, etc
• Provide training to staff on pesticides, fertilizers, etc
• Create staff work rosters and delegate duties
• Plan and review nursery activities, cost and operations
• Create attractive garden and plant displays
• Respond to customer requests and provide guidance to the nursery staff

Requirements

• Degree in Horticulture or equivalent
• At least 2 years' relevant working experience
• Able to work independently and in a team
• Strong communication skills
• Excellent analytical, problem solving and organisational skills
• Valid driving licence and added advantage

Job Description:

1. Overall project management & implementation.

2. Plan & manage project schedule.

3. Tendering & cost estimation.

Job Requirements:

1. Diploma / Degree in Civil Engineering.

2. For diploma holders, min 5 years experience in Civil Engineering / Construction works.

3. For degree holders, min 2 years experience in Civil Engineering / Construction works. Newly graduates will also be considered.

4. Proficient in MS Word, Excel, Powerpoint & Autocad.

5. Possess class 3 driving licence.

Job Description & Requirements

• Oversee the day-to-day operations of a nursery

Key Responsibilities

• Oversee and improve the daily functions of the nursery and projects
• Procument of plants, materials, etc
• Provide training to staff on pesticides, fertilizers, etc
• Create staff work rosters and delegates duties
• Plan and review nursery actvities, cost and operations
• Create attractive garden and plant displays
• Respond to customer request and provide guidance to the nursery staff

Requirements

• Degree in Horticulture or equivalent
• At least 2 years' relevant working experience
• Able to work independently and in a team
• Strong communication skills
• Excellent analytical, problem solving and organisational skills
• Valid driving licence an added advantage

Monitor Customer’s order processing and closure.

Generate Weekly and Monthly Report using MS Excel.

Check on WIP of PCB to ensure all orders are taken and progress in time.  Must monitor closely of the WIP in order to have clear information providing to Sales Personnel or Customer at all time.

Follow up and receive Customer’s PO before sending to Thai Factory

Ensure all ETA/Delivery Date are met as per Customer’s request.

Liaise Customer Window User in Thai Factory on the PCB Status.

Develop good working relationship with Customer and Thai Factory Personnel to achieve objectives within timescales.

Provide Sales Support on administration work to your Sales Personnel.

Criteria For Customer Service Officer

Preferably 3 to 5 years’ experience as Customer Service Officer in PCB/Electronics/Semicon industry

Positive attitude, hardworking, initiative and team player

Min 'O' Level or Diploma holder

Find Out Even More At: https://tinyurl.com/mindflex-fulltime
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- $2,700-$4,300/Month + CPF (inclusive of team incentives)
- Base starts from $2,500-$3,500/Month
- Attractive monthly team incentives from $200-$800/Month
- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)
- Management positions available (for candidates identified with leadership potential)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Secretlab is an international ergonomic gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

Being a digitally-native brand, we thrive in the online and social media space—and this is where you come in. You will be joining a world-class marketing communications team responsible for our globally distributed branded content, which generates 1-2 million daily impressions on our social media alone.

As a Senior Community Manager for our Global Community team, you will play a pivotal role in shaping the online presence and engagement of Secretlab. You will drive sentiment engineering and conversation generation about Secretlab across the internet, while managing engagement across our social channels. This role involves crafting and implementing community strategies, monitoring discussions, responding to comments and inquiries, and fostering a positive community environment. You will ensure alignment with our brand voice and compliance with community guidelines, analyze community feedback to inform content creation and marketing strategies, and address issues within the community proactively.

The ideal candidate will possess outstanding interpersonal skills, a global perspective, and an in-depth understanding of content moderation across various platforms such as Meta Apps, TikTok, YouTube, LinkedIn, Twitter, Reddit, Discord, and more. Your impact will be global, making this an exciting opportunity to shape the future of our community engagement efforts.

Responsibilities

• Develop and implement global community engagement strategies to foster growth and engagement.
• Inspire more global community advocacy by celebrating community milestones, achievements, and contributions through various strategies, fostering a strong sense of belonging and loyalty.
• Foresee and craft responses to community inquiries, comments, and feedback that reflect the brand's objectives, voice, and personalit
• Able to ensure tone of voice consistency throughout activations and responses across all platforms.
• Have strong social listening skills across social media platforms such as Facebook, Instagram, X, TikTok, YouTube, Discord, and other online forums like Reddit - to draw insights from brand mentions, customer inquiries, and brand/campaign relevant trends.
• Provide insights and feedback from activations and campaigns to best inform and align community happenings within internal departments through regular reporting on community sentiment, post performance analysis, and measuring the effectiveness of community communication strategies.
• Manage crisis communication within the community, addressing concerns and mitigating negative discussions.

Requirements

• Deep-rooted knowledge of how communities work within global markets (US/EU/UK), and a keen eye for spotting global social media trends across various platforms.
• Demonstrated ability to speak and write fluently yet and persuasively wi impeccable grammar and style.
• Exceptional organizational skills to manage multiple channels and campaigns simultaneously.
• Demonstrated experience in using community feedback to influence produ development and improve customer satisfaction.
• Skilled in using social media analytics tools to measure engagement rates and able to do detailed sentiment analysis.
• At least 3-5 years experience in community management/social media strategy for a consumer product brand (B2C).
• Experience as a content creator or managing a personal community

Bonuses

• Proven ability to identify and resolve issues and roadblocks and manage crises effectively.
• Experience moderating live streams
• Fluency in multiple languages.
• Passion for pop culture and the esports industry

Job scope and responsibilities

• Act as liaison between customers and nannies to ensure a smooth deployment
• Follow up with customers on their experience with our nannies
• Managing schedule of different customers and nannies
• Answering customer queries on our products and services
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Administrative tasks related to customer’s job requirements
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Requirements

• Our nannies are mostly mandarin speaking
• Diplomas, general education degree or equivalent
• 2 years of working experience in Customer Service-related roles
• Ability to stay calm when customers are stressed or upset

How to Apply:

Interested candidates should submit your resume and a cover letter detailing your relevant experience and motivation for applying to [email protected] or WhatsApp 98620979

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Work Location:

· Thomson Plaza

· Willing to travel to other branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

· Monday-Friday: shifts between 10am-10pm

· Saturday-Sunday: 8am-6pm

· Able to work shift hours and on weekends (4 weekdays and 1 weekend)

· 44 hours per week

Job Responsibilities:

· Service oriented

· Acquire and maintain strong knowledge of the organisation's programmes, services and processes

· Keep abreast of latest MOE initiatives to stay relevant with customers' needs

· Actively promote and upsell programmes to both prospective and existing customers

· Attend to customers' needs and enquiries in a prompt and service-oriented manner

· Build rapport and maintain a positive relationship with all stakeholders

· Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

· Meticulous and detail oriented to ensure administrative duties like registration and enrolment data are accurately captured

· Maintain an updated record of customer interactions, including inquiries, feedback and complaints

· Provide support and assistance to teachers and students whenever required

· Uphold a strong communication platform between teachers and parents

· Assist in other adhoc duties as assigned

Job Requirements:

· Minimum Diploma holder

· Strong proficiency in spoken and written English

· Proficient with Google Docs, Google Sheets and Microsoft Office

· Good team player with ability to work with minimal supervision

· Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

To submit your application, you can also drop us an email ([email protected]) with the position that you are applying for and a copy of your resume.

We regret to inform that only shortlisted candidates will be contacted.